Dørvakter i inngangsdøren for å sjekke at du faktisk bor på hotellet for å kunne komme inn. Dårlig service blant personale. Altfor mye mennesker til enhver tid. Ingen særlige sitteområder i lobbyen. Alt var dyrt på hotellet. En pils koster 10 dollar i motsetning til mange andre plasser der det kun kostet 5 dollar.
stor deilig seng. Mulighet til å lage kaffe på rommet. Beliggenheten av hotellet. Ypperlig for shopping og teater Storre plass på badet til yoalettsaker
Hotellet ligger lett tilgjengelig, omtrent midt i New York, god service, fine rom og gode senger.
ligger perfekt til. god service. trygghet. lett å få taxi.god frokost, noe dyrt med buffet.
pen foajee, nydelig, men lite rom
Nice upscale, modern and hip boutique hotel. Close to my work in midtown and 6 1/2 Ave. Friendly and consistent staff. Fantastic in room amenities. Comfy bed and nice big bathroom, robes and slippers.
Location, roof top Small room, needs renovation - room looks outdated, paper thin walls - can hear everything from next door, expensive for what you get
Ideal location. Small but well appointed room. Had a great deal so excellent value; likely not great value for money at regular rates, but in that location, would be hard find better options.
Great location, just steps from Central Park, shopping, restaurants, etc. Nice decor. The $25 fee per guest. Really? What a rip off. BUT, it includes free wifi! And a bottle of water! Many hotels offer wifi and water for free to anyone that signs up for their loyalty/rewards program (which is free!) You do get a $10 credit, though, which can be used to purchase a $20 drink on the roof top. Stop gaming your customers.
Very friendly, responsive staff. Great location. The superior king room we had was very small, like Paris hotel room small. The bed could have been firmer
Zachary at the front desk was wonderful! All of the staff were so pleasant. The fresh flowers in the lobby were just beautiful. The art in residence program showcased interesting pieces of art throughout the hotel. The rooms were lovely, comfortable bed, very clean - an all around 10 out of 10 stay! nothing negative.
the location is great- staff helpful
The Library is a gem.....Outstanding food, service and ambiance
Great location. Fantastic bed. restaurant/café staff not very effective, engaging or helpful. however the remainder of the employees at the hotel were excellent.
Friendly staff and traditional hotel
It is a small elegant hotel. The rooms were spacious and beautifully appointed. We loved the hotel, but returned to find our room had not been made up all day. They got someone right up to us, but I was surprised by that.
The locationa and staff is great. The Hotel rooms are shabby
Good location near main atractions Yes, bad attention, lack of amenities.
The location of the Hotel. Very close to the shopping area and to Central park.
as this was christmas the hotel lookes lovely the staff were very helpful and the location was good fot central park area
Very clean. Pretty decor. Friendly staff. Willing to meet needs when asked.
great location very expensive food
the hotel was very centally located i did not like the way we were receives at the reception desk.the person that receiveved us was very to the point and did very little effort to try to accomidate us.
Location, housekeeping services, large room. Gym is spacious and it offers certain fitness activities to the guests, such as Pilates and Yoga. The blinds didn't close totally and allow some lighting into the room. Next day it was fixed with Velcro straps. The front desk assured me that I had a view to 5th Ave and it wasn't true. I saw the back of other buildings towards W 55 St. The gym is spacious but the machines are outdated and only for a certain group of muscles.
Great employees with lovely attitudes
Everything. It was perfect. Room was a little small but I can't complain for the price I paid.
Gorgeous hotel, but the staff was rude on multiple occasions. I am used to being treated like royalty when I spend this much on a room.
nice and quiet. Great service the room is too small
Service, rooms, location Nothing
Warm and friendly atmosphere
I love Indian food and since the Pierre is a member of the Taj Group, they have several traditional Indian cuisine items on the menu, even for breakfast. Plus, their Indian food is delicious!
Location Old fashion very loud poor AC system
The windows in the room were frosted. No view, not even of the air shaft. The room was discounted and the advertisement said, 'Courtyard View', so expectations were low. But FROSTED WINDOWS at the PIERRE.....WTF. If I were the Pierre I would be embarrassed to sell that room. Save it as a spare, use it to comp. someone when you are sold out, but don't advertise it as a Courtyard View when rooms at Rikers' Island have a better view of a courtyard than cell block 412, at the Pierre. I cannot believe the Pierre needs my $500/night and would stoop to selling this room, which is so below their supposed standards. Get rid of the elevator escorts and you won't have to mislead people into an unsatisfying purchase. No more Taj, Pierre for this vacationer. The Essex House has worked fine in the past and will again in the future. HUGE disappointment.
Luxurious hotel with superb location! The staff are caring, friendly & very helpful with restaurant recommendations or any other needs! The superior rooms are on the smaller side as compared to other luxury hotels in the same price range
Location, staff, security and quiet elegance. Beds were also extremely comfortable. Cleanliness of rooms was noticeably good. Hotel is very quiet at night. You will get a good night's sleep. They need an easy coffee shop with coffee and breakfast breads/toast available on the go at a reasonable price. Coffee service in lobby should remain open longer.
Large and renovated bathroom Bedroom small
wonderful staff and excellent service, good room service recipes, amazing manager at check in, absolutely incredible and wonderfully welcoming customer service room was incredibly dated and due for a remodel years ago, minimal in furniture, old and worn mattress , sheets incredibly thin with very used and uncomfortable bedding, carpet is dusty from years and years of use, furniture was so old, minimal, totally uncomfortable, bathroom lighting incredibly poor, light fixtures giving off minimal light, lack of art or general in room FF&E comfort expected at a 5 star property
The suite was beautiful and nicely appointed. Room was upgraded to suite due to my anniversary. They sent gratis champagne and cake which was waiting for us after dinner. We were on 4th floor and room was next to heating/AC machines. So long as you didn't look out the window, it was lovely. (I recognize I didn't pay for park view but street view but did end up with the single worst view room in the place.)
beliggenhet sentral ved central park uhyre lite serviceminded personale , arrogante .
Sentralt og fantastisk beliggenhet. Store gode rom og meget gode senger.Super service på værelsene. Ikke minst man følte seg meget trygg. Velger gjerne dette hotellet igjen neste gang og anbefaler det gjerne til andre. nei.
Ubehagelig med at alle skulle ha penger for den minste ting. Kunne har vært lagt inn i prisen. Alle ekstrautgifter som skatt, service etc. kunne ha vært lagt inn i prisen. Jeg var singel og betalte hotellrommet som om det var to personer. Her burde det ha vært noe reduksjon. Jeg bad om et singel rom, men fikk ikke tilbakemelding på det.
Helmsley har en perfekt beliggenhet, fantastisk utsikt mot Central Park, bra service, koselig bar, anbefales på det varmeste! Nei!
If you want impeccable service, and enjoy every amenity you could think of, then this is your hotel! Everything from friendly service to comfortable clean rooms, this hotel delivers. It's close to everything interesting, theatre, shopping, restaurants. I can't wait to return! Thank you St. Regis. A fun-filled weekend that gave us a life time of memories.
Beautiful hotel with a wonderful staff. Location couldn't be better. If you enjoy luxury this is the place.
My experience made every other hotel I have stayed at seem 5-Star! I paid over $----- for the night and checked out to sleep at a hotel staffed by sane people. The security guard Patrick banging on my hotel door demanding entry and falsely accusing me of smoking marihuana. I am a 55 year old man and my guest was a medical doctor. No phone call, No 'Sorry to bother you sir...' Just an unhinged rent-a-cop. Wow!
Very dedicated hard working staff from the front door men to the cleaning people. Exceptional service, wonderful amenities, excellent location, close to everything. Nothing.
great location and view on Central park
Staff were incredibly courteous, friendly and helpful. Club level facilities and food were excellent. Surprized considering the price that the room was a bit small
The service at this hotel is the best we ever had.
Faultless service, excellent attention to detail, great location some problems with check-in, room was not ready
location room comfort breakfest , no restaurant for dinner , staff has charge double my card
Everything - and especially Norman the Bartender - a great person. None.
This hotel is by far the best hotel I have ever stayed at. The Ritz Carlton staff could not do enough for you. The place is luxurious and no request is too small. The staff are very courteous and even though the Hotel is geared more towards adults and business travellers, the staff were exceptionally friendly and welcoming to my two children. Who also thought this hotel "rocked"!!
The best things about the Ritz Carlton Central Park are its Club Lounge area and Spa. Especially good is the ladies lounge where frest fruit, beverages and La Prarie products are provided at no extra cost. The hotel is expensive but worth every cent.
Svært vennlig og profft personale, store flotte rom.Beliggenheten. Bedre restaurant
Veldig fin beliggenhet i forhold til shopping på 5th avenue, times square, central park og museer. Standard rom ble pusset opp for 5 år siden, men har fortsatt eldre elementer som gamle tepper osv. Litt slitt.