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Bra beliggenhet med kort avstand til NY´s sentrale severdigheter. Relativt nær T-bane. Hyggelig peronale. Fin vestibyle, men med trappeatkomst som gjør det vanskelig med atkomst for rullestol og med tunge kofferter. Liten restaurant i direkt tilknytning til hotellet hvor det er mulig å spise frokost. Små og upraktiske rom, dårlig møblert. Lite skaplass. Ingen sittemuligheter på rommet utover seng. Dobbeltseng kun med atkomst fra en sibehøvd oppgraderingde. Håndvask på rommet og ikke på badet. Rommet virket utdatert med overflater som hadde .Dør mot korridoe var svært dårlig lydisolert, all bevegelse og aktivitet i korridor høres på rommet og omvendt. Pris på rommet står ikke i forhold til standard selv i NY sammenheng.
Svært hyggelig personell. Hotellet ligger meget sentralt med gåavstand til mange severdigheter. Rommet var lite.
Grei beliggenhet og god standard. Kan absolutt anbefales. Rengjøringen sviktet et par dager men alt i alt et veldig bra opphold.
friendly staff simple old NYC charm, architecture large, well appointed rooms for an older hotel easy access to meetings
minibar was loaded with choices deceptive staff. gave me a different room with a smaller bed than the one I paid for. but after waiting on lobby for an hour after my check in time because the manager hadn't inspected the room, I was too tired and Aggravated to argue!
The location is great. The bathrooms are nice. Internet worked well. However it lacks the charm I was expecting from a boutique hotel in New York. The rooms have an old feeling. The decoration in general is fairly old style. And when we tried to get room service for breakfast nobody picked up, we were told we will be called back and after 30 min we just gave up. Not worth the price, I would rather do a Hilton or Hyatt for same price with much better bed, service and vibe.
Excellent facilities, clean rooms, great location, right in the heart of Manhattan.
I love this hotel. I love the staff and I love the rooms. This feels like a hotel in a small town. I always reserve here even if the price is more expensive. Keep up the good work chandler. Better gym room.
The staff was amazing. Polite and personable, always willing to help and proactive in resolving any booking issues. Would definitely stay again. Also, there is an amazing shop right on the next corner that has an incredible selection of foods, from ice cream and pizza to a full salad bar, that stays open for your late night cravings. Conveniently close to the hotel. If I must search for something negative to say..... Maybe the room seemed a little cramped? Didn't affect us because we were out and about but had we stayed in I suppose we'd have to use the descriptor "cozy."
Staff was amazingly attentive. No ice on floor
Old shower and bathroom
Friendly, helpful staff. Bad view out of room 733.
Convenient and close proximity to our corporate office.
Sentralt til det meste. Hyggelig personale. Grei standard og greie rom. Rent og pent.
hotellet var veldig sentralt og rent og pent.kjempestore rom med 2 tver og internett,luksus:-) det stod det var med treningsrom,men da måtte du forlate hotellet for å trene det var uventet
Veldig huggelig motagelse, selv om jeg hadde misforstått noe ang. prisen på rommene, så var hun i resepsjonen kjempehyggelig og veldig imøtekommende. Alltid et hyggelig "good morning" i frokostsalen, som dessuten hadde god mat. Best av alt var de kjempestore deilige rommene. Nei, ingenting. Alt var helt topp!
Personalet er helt fantastiske, rommene er behagelige og hotelet ligger veldig bra til. Det tok litt lang tid da vi spurte om glass og isbiter fordi resepsjonen hadde glemt å gi beskjed videre.
Personalet var hyggelig. Hotellet ligger sentralt til på 31. gate på Manhatten og det er lett tilgang til busser og undergrundsbane. Kort vei fra Empire State Building og flere andre severdigheter. Det var veldig varmt og dårlig luft på rommet i 7. etg, men det gikk an å åpne vinduet.
Gode senger og fint bad. Flott å få middag 23.00 i hotellets restaurant. Fikk meget rask hjelp da vi hadde problemer med hotelsafe Varmet på rommet, fikk ikke air condition til å virke.
Everything is extra
Beliggenheten er god når du skal jobbe på Manhatten Alt fungerte bra også med trådløs internett
Gode senger Uhøflig mottagelse - fant ikke reservasjonen vår- ikke hennes problem. Fant den etter 20 minutters leting. Etter det var det greit nok.Hotellet noe slitt og en del støy fra gatemiljøet utenfor.
Det eneste grunnen til og velge dette hotellet er bra belligenhet i forhold til pris til NY og være i alle fall. Veldig slitent og dårlig vedlikeholdt hotell med untak av heisene og lobbyen. Rengjøringen var heller ikke god.
Veldig greit. Gammelt slitt hotell, med hyggelig personell. Helt greit til overnatting
Kjempebra beliggenhet. Dårlig renhold.Mye råte i trevirke på rommet. Støyende aircondition, defekt vask på rommet, defekt kleskap på rommet.
Det jeg likte best under mitt opphold på Hotel Pennsylvania i New York var beliggenheten hotellet hadde Renholdet på hotellrommene var svært dårlig.
beligenhet, restauranten asia de cuba, ok str på rom hotellet var slitt, badet var lite, stod ikke i stil til prisen
hotellet ligger sentralt til, betjeningen husker deg med navn og er veldig behjelpelige med å ordne reservasjoner på de ting du har lyst å gjøre. Rent og pent
Bra :) hadde forventet dårlige greier da det er så god pris... og i new york kan man ikke forvente god standard ... Men her var det rent og pent, bodde i 12 etasje kort vei til alt, sentralt.... nær shopping enkelt med banen når man lærer seg denne...så super plassering. Frokost typisk amerikansk ikke etter min smak... men flere gode frokost steder noen 100 meter unna :) reiser gjerne tilbake til dette hotellet.
Flott beliggenhet. Mye hotell for pengene.
den sentrale beliggenheten og rimelig pris.
Sentralt,bra beliggenhet i forhold til attraksjoner og shopping.Hyggelig,hjelpsomt personale.... :-) Tam og kjedelig frokost, heldigvis hadde de kokte egg :-)
Veldig bra beliggenhet like ved 5th avenu og Macy. Ellers er standarden ganske dårlig. Trenger å pusses opp.
The check in process was pretty average, but with unfriendly front desk attendants. The hallway was dirty on the floor that I was staying on...both trash on floor and carpet was dirty. Great location and good price, but below my expectations and below what I have experienced at other Marriott properties.
We stayed in a large clean studio room for just two nights. It was a good experience but the room wasn't as large as I thought it would be. For example, when the sofa bed is pulled out there isn't any room to walk between it and the full/queen bed in the room. The pull out couch bed was as uncomfortable as we expected it would be, but after our long NY city days, we didn't care. Breakfast was plentiful in options, but so packed with people one of us had to stand to eat. Get there early I guess! Elevators were just as bad; the general advice was to go up to get down. Clean room. Prompt service. We'd stay again.
The hotel was very clean and had all the conveniences. Bed and bedding was great. Close to Times Square and our room had a spectacular view of the Empire State Bldg. Caution: If you have a vehicle, parking cost almost 25% of of nightly stay.
This was a great value for Manhattan. It was within walking distance of Times Square, Central Park, and many other popular New York hot spots. The staff was very friendly & helpful. When we arrived, there was only 1 operation elevator & the staff went out of their way to make sure people didn't have to wait too long for the elevator. The complimentary buffet breakfast was excellent - great if you have a family! The rooms were quite large (with a full kitchen) and the beds were extra comfortable. My husband and I would definitely stay here again.
My wife and I spent 5 days there to celebrate our anniversary?our first visit to ?the big apple?. The rooms were a little small, but were very clean and well furnished. The staff was friendly and helpful. We really enjoyed the hot complimentary breakfast, but be warned, they get very busy from about 9:00 to 10:00 AM. Be there before 8:30 and you are fine. The location was excellent for us, within walking distance of Bryant Park, the Rockefeller Center, many Broadway Theaters, ABC and NBC studios?even Central Park if you don?t mind a couple mile walk. We totally enjoyed our stay?will stay there again if we return.
Clean, spacious and very nice room, close to Times Square. Complimentary breakfast and afternoon light dinner was a plus. Would recommend, and visit again.
We stayed here, of all times, through New Year's Eve, and it was a very wise choice! \n\nThe room had a full kitchenette with microwave, full size refrigerator, toaster, dishes, etc. It was really convenient to be able to go to the corner store and buy midnight snacks or breakfast for the next day.\n\nThe front desk staff was very matter of fact. They weren't overly friendly (it is NYC, lots of people, not everyone will be gushy!). There wasn't a bellman that we saw -- which we liked because we can wheel our own suitcases, not a big deal. There typically was a security guard near the door and you have to use your room key to get to the upper floors. \n\nI would definitely stay here again and recommend it to friends!
I have stayed in quite a few NYC hotels. The room was magnificent! The breakfast and gathering area was beautiful and the staff was so friendly and accomodating!
We stayed here in August to celebrate our daughters 13th birthday. We are a family of four, my husband, 13 year old daughter, 9 year old son and myself. The hotel staff was so welcoming and helpful in every way. We arrived a few hours ahead of check in time, but they allowed us to check in early. I had requested a couple of treats to be in our room when we checked in. They didnt have them available at check in, but the treats were in our room when we returned from the broadway show, along with a balloon bouquet and a birthday card for our daughter! Anything we needed or asked for during our 4 day stay was taken care of with a smile! The rooms are very spacious and clean. The kitchen is quite attractive and very useful for keeping snacks and drinks. The hot complimentary breakfast was good, we often took our plates of food back to our rooms and reheated our breakfasts as we each got showered and realy for our day. The hotel is in a great location. An easy walk in one direction...
Excellent TImes Square location for weekend stay .
While the decor, aesthetics, and general reception are great, the customer service and professionalism from the front desk is completely sub-par and below standard for any hotel within this price per night range. I was completely taken by surprise and frankly, shocked when I realized minor construction on a door lock was going on in the room next to mine. Apparently, management thought it a good business idea to begin the deconstruction and removal of the lock with the requisite banging, clanging, kicks and other associated noises at 9:30 pm!! When I called the front desk to complain, the female rep advised that she didn't know when it was going to finish but that it would continue--completely uncaring that after taking two separate airplane rides to get to NY, encompassing a total of 15 hours, one flight from a recovering war zone no less, all I want to do is sleep and rest in order to be somewhat recovered from passing two continents and three time zones and to be prepared for a me...
Our stay at Residence Inn was actually better than expected. The staff was very friendly and helpful. Even the maintenance staff always said hello and had a smile. The breakfast was good and they even provided a light supper which our family took advantage of. We would definanty return. P.S. Our City View rooms on the 27 floor had an outstanding view.
great location, very nice rooms, friendly staff, very helpful, no tea and coffee in the room,,
Nice bathroom Sat at the bar for awhile, did not get waited on and left
Staff and rooms The elvatores where a lilltle confusing
The hotel is very tastefully decorated and our Deluxe Queen room was of good size, by New York standards. Bathroom was roomy enough as well and there was plenty of storage for toiletries. Bed was comfortable, linens were quite nice, and above all, the room, bathroom and linens were exceptionally clean! Staff was very accommodating. Valet parking for $40.00 per night - even our large SUV, was quite reasonable, I thought. I would definitely stay here again. No complaints at all.
The location was very good and the Hotel very nice in particolar the lobby. My bedroom and the bed war too little and noisy. When the people who stay in the room nst to mine opened the water, it seemed they were in my room. The window was not sound proof. The staff was not kind. I stayed there 6 nights and when I went our or I came back in Hotel, Nobody said hallo...or smiled to me....I Asked information about the columbus day at the front desk the night of 11th October and a man told me to ask information to the concierge the following morning...he could not help me.
Value, location, comfort, and service were all excellent
Please write at least 15 words Room was very small, had to ask for a luggage rack as there was not one in the room. Towels were not clean.
Please write at least 15 words
The hotel was excellent for the cost. The staff was great, particularly Stefan, the doorman. The room was spacious and nicely appointed.
everything was very hassel free.great staff!!!!
I love the classical decor and the wonderful staff. The rooms are very comfortable with lots of natural sunlight. The location is ideal as well. nothing
I gues for us-measures this Hotel has to be considered old The Service is excellent and it is Central
The room was spacious for NYC standards and very clean and well kept. The furnishings were modern and kept up to date. The staff was friendly and accommodating. We enjoyed our stay. It would have been nice to have a refrigerator in the room to keep our water, wine and cheese cold.
Nothing I liked. Worst costumer service!! Front desk guests service were so rude. My room was already paid and booked for but still had to wait two hours just to get my room!
Location, rooms are comfy , free internet My mother's shoes were stolen, Along with my nephew's (2 and 1/2 yo) pillow and toys. The shoes were inside a suitcase the entire time which makes the case even worse. We complained at the front desk, but the staff were unapologetic and did nothing to solve the issue.
Clean rooms, Small rooms
Close enough to walk many places. Staff was extremely friendly. Horrible view from window.
We appreciated the entire stay. It was quiet, friendly staff, clean, accomodating, close to subway. Good food . We had to leave. We have recommended it to others and will be back.
Nice interior All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.
Friendly and accommodating staff! Loved that everyone was there willing to help. Also liked the security of staff checking to make sure that all guests coming into the hotel were in fact supposed to be there. Didn't like that there wasn't a fridge and/or microwave in the room given the price. Room was very nice but for the price I would've expected at least a fridge.
Items of our luggage were stolen
Nice hotel Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve
The terrace was hands down the best part of all the hotels we stayed at in NYC.
Proximity to 7w building and Korean restaurants When booking thru online agencies you always get the room next to the elevator. It was quiet enuf but that was after we propped the banging fire door open.
I stayed in one of their newly renovated premium rooms and they are gorgeous!! Comparable to the Thompson hotels. Definitely a great value with an amazing location. Would definitely come back and recommend the renovated rooms.
price, decor, breakfast, walk-in shower neighborhood, esp. garbage in streets, bed too hard, Minibar only coca-cola and alcohol - storing water, fruit, or juice prohibited enforced by electronic monitoring, cheap plastic cups - no glasses, "superior queen" sleeping room 10'x12', bath 4'x5' roof deck closed
- Friendly and helpful staff - Small but clean room, comfortable bed - Well-appointed and nice ambiance - Within easy walking distance of Penn Station, Madison Square Garden, Times Square, Empire State Building, Grand Central Station, and other midtown sights, as well as shopping and good restaurants Disappointed that the rooftop garden was closed for renovation
The room was clean Extremely noisy (couldn't sleep at night) although I had asked for a quiet room, very basic breakfast
Nice location. Room was small, but clean and updated. Hotel itself is a bit dated and doudy.
very central location
The central location -could walk to the Village or the Park Complimentary breakfasts The price - but I guess that's NYC for you
The front-desk was very helpful The room was very small, and the bathroom was extremely cramped
it was a nice and clean room. breakfast was good though it was just muffins, bagels and toast, no eggs or ham. convenient location next to the subway
A small friendly hotel offering all you need. Immaculate rooms with great breakfasts and clean bed linen and towels every day. Excellent location for all the major sights - perfect for a long weeked sightseeing. Would definitely stay again and have already recommended it to friends and colleagues.
God beliggenhet, ypperlig for tunghorte. Det var sentral airkondisjon paa hotellet, og den kunne ikke slaaes av. Dermed blaaste det storm hele dognet.
Lokasjon var utmerket og hotellpersonale var hjelpsom og hyggelig. Vi leide 2 rom. Et av rommene var ny oppuset og det andre var litt slitt. Hotellets frokost var i nabokafe og bestod av smultringer, muffins eller bagels som var av god kvalitet men falt ikke i smak.
Rommet var meget romslig og bra med stort rent bad Frokosten var noe av det dårligste jeg har opplevd. Så og si kun donuts.
Hotellet ligger veldig bra til i forhold til t-bane. Empire State building er i gaten ved siden av. Det er ikke langt til Times Square. Helt greit hotell med bra beliggenhet i midtown. Du finner baade frokost/lunch steder samt restauranter faa kvartaler unna. litt gammelt hotell. Faa pc´r til bruk.
Sentral beliggenhet. Mye for pengene. Rent og ordentlig.