Det eneste grunnen til og velge dette hotellet er bra belligenhet i forhold til pris til NY og være i alle fall. Veldig slitent og dårlig vedlikeholdt hotell med untak av heisene og lobbyen. Rengjøringen var heller ikke god.
Kjempebra beliggenhet. Dårlig renhold.Mye råte i trevirke på rommet. Støyende aircondition, defekt vask på rommet, defekt kleskap på rommet.
Det jeg likte best under mitt opphold på Hotel Pennsylvania i New York var beliggenheten hotellet hadde Renholdet på hotellrommene var svært dårlig.
Gode senger Uhøflig mottagelse - fant ikke reservasjonen vår- ikke hennes problem. Fant den etter 20 minutters leting. Etter det var det greit nok.Hotellet noe slitt og en del støy fra gatemiljøet utenfor.
Veldig greit. Gammelt slitt hotell, med hyggelig personell. Helt greit til overnatting
Sentralt hotell, god standard. Mye for pengene.
Sentralt, 100 meter til Penn street station. Gode senger og grei standard på rommet.
bra beliggenhet lytt og kansje litt dyrt
The best service and kindness help from the front desk lady impressed me , as the door keys were not working she took us to our room personally,
I like the new trend of wood floors, as used here. Seems cleaner. The rooms are very attractive, but less functional than others. The beds are very comfortable. There are lots of places to plug in devices (regular outlets and USB) in several places. Elevators are plentiful and efficient. Loved having a Keurig coffeemaker. I interacted little with staff, but all I encountered in the hallways were friendly. A little off the beaten track, which is good in the city. And right next to a police precinct, which made me feel extra safe. There was no drawer-storage in my room (the closet is elevated, so you can put things on the floor of that, plus belowe the closet are two cubbies - one with the iron/board and one with a safe, but not really convenient for clothing). There was no countertop space in the bathroom for cosmetics, etc. No minibar, which is a sign of 4* and up, to me. And all that is provided are paper coffee cups. Some people may like that they may be cleaner, but I like glass glasses, and ceramic cups. Since I brought a bottle of wine, I asked in the bar if I could have a wine glass to take to my room and the bartender said he wasn't allowed to give one to me. I had a problem turning my TV off with the remote (it would just come back on) and a late night call to the front desk was no help ("Just turn the volume all the way down.") I eventually found a power button on the TV, but the desk clerk should have suggested that. At check-in, the clerk was not unfriendly, but when he handed me my keycard, he didn't really explain anything about the facility (breakfast, etc.) like people usually do.
Close to subway stop A lot of noise in room hardwood floors and thin walls, makes for a noisy experience especially with the exit doors being slammed by housekeeping all day. Could hear full conversations in the rooms from neighbors
close to penn station I stayed for 4 nights. very loud and i'm talking about car trucks passing by it's people banging on trash cans and construction. The hotel is next door to a police station. room are good size but decor is modern cheap looking with dispensers for shampoo and body wash glued in the shower. I would not stay there again.
I didnt like anything about it. I reserve a room with 2 Queen Size bed when we get there it wasn't reserve for us awful experience the man in the front desk he suggest his going to look for another hotel but we were so tired we just need to relax.
The hotel has a lot of things going for it, judging by our recent visit. The property is very clean, the location close to Times Square and Hell's Kitchen is convenient, and there is a subway stop on the same block. The room was very spacious and comfortable. All in all, it was a great stay. The only thing to point out is if you're a light sleeper, earplugs may be needed. We were on the ninth floor but could still hear cars blowing their horns and there is a police station next door, so sirens can frequently be heard.
The location is awesome! The cleanliness and comfort of the room fit my needs well Front staff in evening is less than eager to communicate about the room availability and rates. I reserved the room via Kayak and the concept seemed foreign to the staff.
Good location Tiny room, too small for 4 people, could not open luggage. No coffee or water in lobby. Unfriendly front desk staff. Promised to move us on second night but never followed through.
Great value! We had an enjoyable weekend visit to NYC with a group of friends. We stayed in a Premium Room with 2 Queen beds, and a pull-out sofa. It also had a mini-fridge and wet bar area. The room was huge, clean, and very comfortable with tons of windows. The location of the hotel was convenient to our weekend plans at MSG. Hotel lobby staff was friendly and helpful with restaurant recommendations. I would definitely stay at this hotel again, and would certainly recommend it to friends.
I have stayed at the Tryp several times (perhaps 8-10x) over the past few years. Overall, the room size is good, price is good, nice little bar downstairs. Decent accommodations for the money. The staff was so horrible this time around. Just overall not accommodating. There was no hot water on the coldest day of the year. My husband took a freezing cold shower and the just put their hands up like oh well!
Front desk was wonderful, just things beyond their control occurred. Shower in our room squirted from wall even after repair man tried to fix, had to change rooms, delay in getting extra towels from housekeeping--the biggest and most noticeable is the cleaning staff does not know how to properly clean a room, wood floors not swept in rooms and the space between glass showers and sink have never been cleaned--whole bars of used soap, hair ties, wrappers and etc in the space-- just totally gross-- room 306!! They really need a lesson in how to clean a room!!!
LOVED the place. By far the best value in the city! the room was perfect for our family! The bar and lounge in the lobby ROCKED! Roman, the bartender was great! The entire staff was super friendly! 5 STARS !!
Stort sett var jeg fornøyd med hotellet Det var slitt, men skulle pusses opp om kort tid.
Stort rom med deilige senger. Rent. Hjelpsom betjening. Beliggenhet ideell i forhold til sightseeing og shopping. Trafikkstøy, nabo med brannstasjon, men dette er jo New York! Kan trenge litt oppussing.
Meget sentrak beliggenhet med tanke på mitt formål i New York Synes det begynner å bli vel slitt - kunne trenge en skikkelig renovasjon/fornyelse
vi ble tatt i mot av så hyggelig betjening siden jeg hadde bodd der før oppgraderte de til en suite fornøyd med allt
det ligger jo fint til midt på manhatten og hyggelig betjening og du får byttet rom hvis du ikke er fornøyd. som vi var denne gang. vi ville ha ett større bad og det fikk vi. nei i grunnen ikke
Everything was great
Close to everything walking, they staff was great very informative about the area, and very helpful with everything I needed. Would definitely stay there on my next trip to NYC!!
Great location! We were a short walk to a metro station, Highline and empire state building. Great food options nearby. Room was clean, although small. Kids had a great time. And they loved getting a cookie everyday! We also had a view of the one world trade center. There wasn't a fridge, which would have been helpful, but the room was small, so I can see how they couldn't fit it in.
1, value for money 2. location 3. quiet by NY standards 4. Gym 5. free WI-FI 6. coffee machine in room 7. safe in room 1. no complimentary water bottle (this should cost the hotel no more than $0.20 / bottle) 2. I am a Hilton's Rewards member, but because I booked through Kayak, I did not get credited by Hilton for my points for the stay. Also, I normally would get high speed internet through my Hilton's Rewards, but that too, was not available. I find the above two items annoying for a frequent traveler & petty on Hilton's part. With the plethora of hotel options in NYC, it is just too time consuming not to use a "hotel search engine".
Staff was excellent. Bar was golden after we got to the hotel from both exploring and enyoing the city. Concierge was great! Plenty of places around to eat including the hotel. Nice view with a glimpse of the Empire from our room. Rooms were clean, a little cramped, but its NYC. The staff (maids) tends to be forgetful about simple items like toilet paper or anything to stir coffee with! Location its a mix, depending on the line needed. Sometimes we went to 34th ST in order to get some other line.
I booked this hotel because of its location. The hotel did not have the room I was upgraded to. The hallways and the room offered to me looked well used and not particularly clean. And, there were no hot water at the hotel. I decided against staying in and moved to a different hotel.
Everything Sometimes a wait for elevators but not a big deal
Bed was comfy Location was great Room service was good and quick Too much noise on my floor/too many kids Bathroom smelled like a wet rag Elevators took a long time
Great service. Luggage service is organized. Staff were all very helpful and friendly. Location was perfect. Warm chocolate chip cookies!
Location was convenient. The hotel was very VERY dirty. The bathroom was left extremely dirty and moldy and the employees were unprofessional
Located on a quiet side street but still within walking distance to many attractions. Plenty of subway stops within a block or two that will take you to any destination you want. Staff was super friendly and inviting. Bed was comfortable and bathroom was clean. Close to Megabus drop-off location. Room was bigger than I thought it would be given the location. There was an iron and hairdryer in the room, but no mini fridge (which wasn't necessary for our short stay). There are some things out of the control of the hotel; construction around the area and trash left in the street for city pickup didn't make walking for the most pleasant walking experience. There were coffee stains on the nightstand lampshade and the carpet could use a good cleaning or replacement. Not sure what the parking situation is as we took the bus.
Location and staff Space. Felt packed. But understand for this location.
Great Location, comfy bed, staff was very nice and friendly. Linen was dirty no complimentary items in bathroom one face towel in bathroom no water to make coffee Early morning construction no fridge in room small room
We got our cookie, so we had that going for us... which was nice. Staff was curt and unwilling to accommodate a booking error that occurred. It didn't really seem like my business mattered much there. Won't be making any future reservations here.
Got in late after the Bruce Springsteen concert and the front desk associate gave my friend and I each a bottle of water. Extra cookies on check out -- which are amazing by the way! Issue with two blow dryers.
I can't say enough about how friendly the staff was!! Amazing Small rooms , but that's typical of many Manhattan hotels
The staff at the DoubleTree South Times Square is AWESOME! Friendly, helpful, bent over backwards to make my stay comfortable. Small room, ice machines not on every floor. SLOW elevators!
Misinformation from concierge on where to park when we arrived at midnight. Construction noise outside our window all night with no warning or apology from hotel staff. Place is pretty crowded and dingy. Was not aware that Hilton did not give points if booked through kayak
For the cost I don't see how you can charge what you do for these rooms when you can stay at the one at Times Square for the same amount and have a suite. You can barely walk by another person in these rooms. You charge WAY TOO MUCH for them!!!
Beds were comfortable. Bathroom was good sized with a large shower, but there was virtually no counter space and it was impossible to use the faucet and sink without splashing water outside the sink. The room had almost no drawer space. Two narrow and deep drawers and one letter drawer. Closet also very small. If you are staying more than a day or two, you will have to still live our of your suitcase. Speaking of suit cases - no place to put them to get them out of the way. Very poorly designed room/bathroom/furniture for counter space and drawers. Broken safety rail in shower - very dangerous! Nice breakfast - but constantly running out of plates, bowls, etc.
The staff was above and beyond professional, courteous,and thoughtful. The room was comfortable, very clean, and just the right size for a weekend get away with my grandson. He was very impressed and "wowed" -and for an eight year old that was all that mattered! That we only had two nights to spend!
Comfy bed with soft sheets, nice staff The ice machine didn't work
We were there during the blizzard and the staff did a great job, especially like the restaurant!!!
Coffee at the lobby came out so late in the morning.
I was really pleased about the accommodations on the hotel. Full kitchen was really useful. Personnel was kind in general (as long as a problem did not arise). I did not like the eggs for breakfast. Couple of packages were not received by hotel.
I love it! That's all I have to say! The best move I made all weekend! No Pool
Location was excellent for us and staff were friendly and professional. Although we did not use the little kitchen area, i like that it is available. place was clean and only 2 blocks away from subway. Door bell sounds like an alarm. Told the cleaning staff not to clean our room but did not listen and our things ended up on the floor. Also need more choices for breakfast.
El servicio es excelente, como también las facilidades. La realidad es que me encantó todo. Vuelvo a quedarme aqui.
Friendly staff Room too small (Size of college dorm room) Room too noisy from street below Saw flies and gnats on danishes in restaurant area Price EXTREMELY too high for size of room Old air conditioning system that was very loud
Friendly Staff,very polite,respectful,helpful Ice bucket plastic bag not replaced, water left in ice bucket, glasses not replaced, used same glasses two days, bathroom floor long black hairs, bath towel not replaced,
I booked and fully prepaid a double with two beds over six weeks in advance. The payment was to Amoma and the voucher was from Kayak. According to the hotel's front desk staff, a different booking request was receiived, for one bed, from Hotel Beds two weeks later. Hotel was full so we had to share a bed. We did not receive what we booked and paid for. I want a full refund and more.
The hotel space is modern is clean. The staff were friendly during every interaction. A nice gym and outdoor patio to boot. The shower water pressure was acceptable but could have been stronger.
Every staff member we encountered was beyond courteous and helpful. Very well ran. Would definitely stay here again. Convenient short walk to Javitz for show. Did not try food services or bar.
Newer hotel in great location. Beautiful rooftop bar. Small -- but functional -- bathroom.
Awesome location. Very close to 2 subway stations. Rooms were super clean! I loved the fact that there was no carpet in the rooms. Very modern decor. The staff was very friendly and always helpful. The rooftop bar was super cool. 5 star rating!!!!!
Comfortable beds & room, A+++ staff,excellent location for our purpose. Only complaint was that the air conditioning was not working properly. Gave the illusion you were in control and did its own thing. Therefore, room was too warm at night.
Cleaness and staff
the service by the hotel manager, reception and all other members that we met was beyond our expectation. They care about the guests and looking to provide the best service. The rooms are clean and modern and felt very specious the location is excellent the shower water flow was weak.
Brand new hotel w/modern amenities, spacious King room w/fridge, micro-wave, safe, large flat screen TV w/ SHOWTIME channels, and free Wi-Fi. Good, reasonably prices food in Bistro. Short (less than 1 blk) walk to #1 subway. Long wait for food in Bistro. Despite being fairly quiet for a busy cross-town street, can still hear some over-night and early AM garbage trucks from 9th fl.
Modern, nicely appointed rooms, great bed. Good location, nice rooftop lounge. Fantastic staff. Food was not very good. But service, especially hotel employee, was great.
The location of the hotel was convenient. The hotel is advertised as a suite and only provides standard rooms with no separate seating area. FALSE ADVERTISEMENT AND IMAGES!
Close to subway station and different restaurants! Staff was very friendly and helpful with everything. They even hold your baggage on your checkout date so you can spend more time in NYC until you leave. Rooms are clean!I will definitely stay here again! It met everything we needed!
We received excellent customer service checking in and out, and no difficulty in getting a late 12 Noon checkout. The room could have been a bit cleaner, there was some residue all over the bathroom floor, cracks to the mirror in the bathroom.
Clean, quite , and great location!!! Maybe couple more drawers for clothing.
Nice location. Close to subway. Wonderful view of one world center at night from rooftop bar No
Everything was 100% perfect. Room was clean, bathroom was clean, view was nice. Staff was friendly and accommodating with our luggage needs etc. I chose to be on the highest floor to get the best view and we heard loud music coming from down the street or somewhere outside as we were going to bed. It eventually stopped, and no one complained of not getting a good night's sleep due to it.
Very friendly and helpful staff. Clean room. Tasty free coffee in the lobby. Good sound proof wall so that we did not get bothered by young group's loud chatting next door through night. The only issue was the noise of the air conditioner heater.
For New York this was a pretty good size room with 2 queen beds.
The hotel was in a great location for sight seeing and the sub way. The hotel staff were friendly and accommodating. The rooms were clean. The beds were very comfortable. Although the breakfast was an "all you could eat". I thought $16.50 was a little over priced
Nice touches were that the lobby had a water dispenser with fresh fruits in the water and cookies were served at the lobby at certain times. Staff was attentive to our needs. Broken shower head- sprayed from the base. Tight quarters with barely enough room to move luggage for 3.
Customer service, reservation team and management all were pretty terrible. Provided no accomodation for a change or adjustment in reservation. In addition the front desk person was rude and abrupt when nobody else was even in the lobby. I left this hotel and went right next door to the cleaner and friendlier Hotel Indigo.
Cleanliness of rooms and hotel as a whole. More attentive front desk staff. Assisted others before ourselves and other guests who were clearly lined up first.
Chose this hotel for the price/location. Obviously you don't exactly get what you're paying for in NYC, but it was a clean hotel that was just that, nothing special. They slap you with a $50 resort fee without telling you - was told I had no extra charges at checkout, and saw the charge on my credit card later.
This was my first stay at Hilton Garden Inn Chelsea. I like everything about this hotel. Location is very good in mid-town Manhattan close to shops, clubs, bars.The customer service was ok. The room was big, very clean & comfortable.If you are in a mood for a Playboy TV channel it's free you can watch it in your room. I was on 19th floor the city view was ok nothing special. I will recommend this hotel to my friends & family. From 0-10 I'll give 9++++. Check-in is at 3pm. I arrived at 3:30 pm and my room was not ready I had to wait for 15 minutes in a lobby.
The location on 28th Street is very central and convenient. One of the elevators didn't seem to be working very well and the other was very slow. Luckily I was on the 2nd floor, so I took the stairs, which were clean and well lit. It was pouring rain when I arrived and the front desk had no umbrellas to lend. It was also very loud from street noise in my room. Inside from the hallway was quiet, even though I was near the elevator.
It was a very basic hotel and rooms were on the small size, but it was exactly what we needed. We loved that there was a microwave and fridge in the room. Clean. Small clean lobby. Staff were generally very friendly. Nothing.
wifi did not work in my room - weak intermittent signal
Location Even the coffee wasn't free
Great location, clean, very nice and helpful staff. Overall it far exceeded my expectations.
I checked in early through Kayak's e-mail and was surprised that not only was our room ready early, but they had a pack-n' play crib set up for my little one complete with baby soap, lotion, bath toy, night light and even an outlet protector! It was a nice touch and showed that they were on top of our reservation. They put us on the top floor in a large wheel-chair accessible suite, definitely the most space I've ever had in a new York city hotel for this price! no breakfast included, but they do have a breakfast café open downstairs in the morning. It is centrally located to other breakfast options.
Very friendly staff took care of all requests. Very helpful and provided lots of suggestions for places to visit and restaurants to eat at. Gentleman taking care of valet was extremely helpful and polite. Will be back next time. The street the hotel is on is a little dark and looming. Felt safe the whole time (police station across the street) but street is not as bright and shiny as the rest of downtown. Hotel is bright and nice.