beliggenheten rommene,spesielt badene bør oppusses
sentral beliggenhet, relativt lite støy beliggenheten tatt i betraktning, hyggelig personale
Sentral plassering, relativt bra priset Hotellet bærer preg av å være gammelt og utslitt og i behov av renovering. Ellers greit.
Alt på hotellet var kjempebra organisert. Veldig hyggelige ,hjelpsomme mennesker der.
Flott beliggenhet.God service i resepsjonen. Reint og ryddig. Vi var 4 pers registert på rommet, men måtte hver dag be om å få det 4. håndklesettet.
Glimrende beliggenhet midt i sentrum av Manhatten, Bra utsikt over byen fra vårt rom i 41 etasje. Stilt, rent og røykfritt rom. Glimrende service i resepsjon/concierge.
Det var veldig god plasering på Brodway, nerme undergtund, teatere, tur busser, shopping.
Hotellet hadde meget bra beliggenhet. Hotellet hadde en meget behjelpelig concierge. Fantastisk utsikt fre 39. etasje.
The did not clean the room very well
Location was perfect . Check in and check out is very easy and staff was very friendly . We request for double bed and sofa we paid more to get room like that but sofa was too old to sleep on and they bring us roller bed but matteres was very uncomfortable that u can feel all the metal under the sheet.
The View Restaurant was absolutely amazing. Room was lovely. Staff was knowledgable, friendly and helpful. Leaving!
Location Response time of the staff and high cost to eat hotel restaurant...
Great location and some great views. They apperently give every person in the hotel access to the executive lounge. I'm used to a crowd at times but this was crazy. They need to either expand the lounge or enforce the entry policy.
Our stay was fine. The staff was friendly, the room was clean. As one would expect for $400/night. The ticket counter for local shows was very helpful/convenient. automated elevator system crammed too many people into each trip testing the fire alarm system each day that we stayed very uncomfortable sofa bed mattress (felt every spring)
We loved our view of the city, the lady at front desk upgraded our room at no charge, clean rooms, friendly staff, within walking distance of everything, will definitely stay here again Breakfast buffet way overpriced for the quality
Location No elite services on weekends - $ charge to print out boarding pass - failed to clean room - front desk staff was not guest oriented - platinum member - will look for other hotels.
People at front desk were nice The customer service at the view lounge was terrible. The lady that served us did not believe that we enter staying at the hotel and Saud very loud that the room number that we gave her did not exist and I showed her my key. She was very rude we felt embarrased.
The is the one of the best locations in the theater district. Most of the major theaters are located within three blocks of the hotel. The same day ticket office is located yards away from the hotel so you can get up early to get your ticket and then return to your room. The hotel entrance is right off times square. The hotel is clean large and and the staff is very friendly and efficient. Many family oriented dining establishments are nearby as well as easy access to the subway and various tour operators. The hotel is large and is used as a convention facility. So if you do not like large crowds and being in the location that is busy and very active during the evening hours, this is not the place for you.
View Restaurant staff was great! Nice suite with view of Broadway. Construction noise in the morning.
Very Nice Hotel with a lot of action Expensive
Private rooftop bar and cozy lobby hangout space. European style breakfast lounge and 24 hr snack pantry. Room was small (though big for New York!) yet thoughtfully laid out with clever use of space. Fun/funky upscale low key vibe just perfect. Midtown location excellent for exploring NYC and checking out theatre scene. Daily complimentary bottled water. Friendly, helpful staff If you pay for your breakfasts when you check in you save a couple bucks vs. paying on day of. I can understand that you'd want to have an estimate of how many diners they will be but, come on, this felt a little nickel and dime-y when everything else was so seamless.
definitely a different style hotel but we still loved the concept. staff was very friendly. we would definitely stay here again. since there wasn't any superfluous people like bell boys or concierge desks, I wish I saw a lil more savings and value in the price to stay here.
Location Room facility
The location was ideal as it was close to tourist attractions. Lobby was beautifully decorated for Christmas and had a very festive luxurious feel. The rooms however were comfortable, standard but clean and gave Bath and Body Works as complimentary toiletries which was a nice touch. Staff were also friendly. Chargable WIFI - We live in a day and age where communication abroad is important to some. Free WIFI should've been included with the room as it wasn't cheap to book here and would be nice if it was complimentary like other hotels in the area. Also we stayed in room 754 where the air con fan wouldn't switch off (in December)!
Place, location, access, and security
Noise from nearby club was very present in the room every night until 2AM
Great Location and wonderful people made this place worth being in NYC!!! Nothing...
Being close to Broadway, Central Park and Rockefeller Center. The staff was very helpful.
Perfect location. Great value for money.
Very good, central location on 7th Avenue. Just a few blocks from Times Square, Central Park, immediately adjacent to Broadway...can easily walk (or use subway) to anywhere in Midtown. Hotel staff was courteous and helpful. Had a decent breakfast bar in the lobby with very kind, courteous employees staffing it. Was an enjoyable visit every morning, though it's primarily only got muffins, fruit, and coffee. Room was very minimalist and small. Bed was not particularly comfortable. TV only has a few channels and reception was fuzzy on about half of them. Wi-fi is not free - costs roughly $15 per day, less if you buy several days' worth of usage up front. Noise from the street below was pretty noticeable; it would have been very difficult to tune it out completely had I not been using ear plugs. Basically, it's cheaper than the other (nicer, I would assume) hotels in the area, but the location could make it worthwhile if you don't plan to spend a lot of time in your room...and it's NYC, so why would you? Spend a lot of time out in Manhattan, making use of the great location, and you won't mind the facilities as much.
The room was clean and the beds were comfortable. The location was excellent for our needs. The hotel is tired and worn. It needs an injection of cash to update and refresh the rooms and fixtures. It wasn't the worst place to stay because it was clean and the location was great. The front desk was understaffed at both check-in and check-out. This created long lines and long waits. We had to wait an hour for our room to be ready because they were behind on their turn-overs and we arrived at 8PM. They need to hire more staff for peak times.
Location Poor a/c - room was very warm. Bathroom was small and bed wasn't that comfortable
Location 1. No communication by hotel staff. They tried to place us in a room that is half the size of a regular room without even telling us when we checked in. We found about this when we actually entered the room. After that we had to reconcile this very uncomfortable and unexpected experience. 2. Hotel management spent 10 minutes explaining how they cannot keep the fully paid room and that upon check in they will place and assign the room of their availability. Why bother and pay in advance if there is no guarantee? 3. We didn't feel hospitality was there at all. It truly came across as just another place interested in making money rather than building long lasting experience 4. Hotel is definitely run down and it stinks super bad. 5. We would not recommend this hotel and definitely would not have given it 3 stars. Stay some place else!
Location Too noisy
Everything Restaurant service and housekeeping seem more lax and work without urgency or purpose... Unmotivated!
Great location, friendly staff and the luxury linens on bed made it extra comfortable I don't have a bad thing to say
The concierge gave wonderful recommendations before and during our trip!
Location was fantastic, as it was easily accessible to Central Park and train stations. Breakfast selection was great, since it was included in part of the $40 per day per person deal. I am having mixed feelings about the $40 per day per person charge, since the only benefit to someone who is on a business trip might be the breakfast (which was great). But I guess everyone might want an option to opt in or out for such fees. Housekeeping was bad - requested some extra hangers/hairdryer at night but never came. I had to remind them the next morning for it. Same deal when they make up the room - sometimes they are missing bottles of water, others they forget to replenish towels. No standardization in the process. I do not exactly feel the five stars was well deserved as compared to other hotels.
The team at WestHouse went out of their way to take care of the two of us. Small requests, such as for a flat iron or extra luggage stand were met almost immediately. Even with the air conditioning on, it was still a tiny bit warm in the room (we like very cool rooms). The hotel was great and provided a fan, though, which helped.
The hotel and staff were pleasant. Our room was nice and clean. Rooms are small but we expected that. The hotel is very busy. We were there for fun and enjoyed the craziness. New York never sleeps, but I like to. Bring ear plugs if you stay in Time Square. New Yorkers like their car horns.
Perfect place to stay- within walking distance to so many things! Transportation desk clerk was very rude and the transportation requested didn't happen.
Awesome location Beautiful lobby and bar Small bathroom Bath tub had peeling paint Room was directly across from the elevators (which were loud)
Love the location. Youssef at the front desk was wonderful and helpful. Always a smile on his face.
The hotel was clean and had a great location! Staff was polite and helpful. Liked it all!
The staff are very friendly, helpful and efficient, especially Justyna from Reception/Reservation. Location is awesome. The hotel has a great security policy. We felt secured. The hotel physical looks need to be updated and maintained. This may upgrade the hotel in general and compete with other hotels in the area.
Location wasn't too bad. Very close to Times square. Walking distance to Broadway shows and shops. Extremely small bathroom with no ventilation. Walls are thin. Could here everything going on outside like the windows we open even though they weren't. No dresser to put clothes in. Very basic. Loud air conditioner. Laundry facilities would help a lot! Took forever to get an elevator bc they were always full. St Front desk staff not so friendly. Conceirse service not useful at all. Didn't even try to help us figure out things to do. Very disappointed.
Room was clean. The ugly bath tub. Noisy heating system and bad pluming pipes made a awful noise all night . Didn't sleep well and was up early and checked out. This hotel was recommended to my spouse and I.
Only location is good Hotel looks like a stale, old bathroom equipment, there is no bar and restaurant in the hotel; standard rooms windows overlook the courtyard, or rather, the windows of another wing of the hotel, the constant noise of ventilation and construction equipment is under the windows. Of the six elevators only two operate in this multistory building. On the day of departure, I was late for the shuttle, since at least 15 minutes wait for the elevator to come down with luggage - only one elevator was operating! Reception explained that the hotel is in the process of reconstruction. But there was not warning about this on the site! Very disappointed!
With its location just hard to compete but, anything beyond that is not remarkable. The hotel old fashioned, we change three rooms and still have not found a room that has hot water which meets our demands. Only after a number of requests thay sent a plumber who fixed the problem. Very suitable for those who want mainly to visit the city and get a good-value because of the location. This huge hotel stay can not offer much more.
Location Radiator pipes baning all night no sleep at all
Hotel location is wonderful. Walking distance from so many NYC landmarks.
Near Times Square, cleanliness and open room with large window...
The bathroom was very undesirable!! From the door not shutting all the way (sitting at the desk you could see the person sitting on the toilet because there was that much of a gap) to the shower that everyone can see your shadow in - so uncomfortable with others in the room
Easy walk over to Times Square. The room was beautiful and I really felt like I got a great deal staying here! It's New York so of course it was a tight fit, but our family of four in the double deluxe room never felt too crowded. The staff was friendly and helpful, and the neighborhood was close enough to Subways and other destinations, but far enough from all the action and noise. Will definitely remember this place the next time I visit New York! The only issue that ever came up was the shower would leak a bit into the hallway floor.
Veldig sentralt.Ingen støy hverken fra biler eller folk(Vi bodde i 15.etasje).Kjekke stuepiker. Hotellet tilbøy limousinskyss til flyplassen(dette var kun 5 dollar dyrere enn taxi) liker ikke vegg til vegg tepper på gulv men dette er desverre veldig vanlig i USA. Da vi våknet om morgenen avreisedagen lå regningen på gulvet i rommet. Regner med personalet hadde lagt den inn på rommet mens vi sov,forhåpentligvis under dørsprekken. Resepsjonistene var lite serviceminded.
Veldig fornøyd med rommet, beliggenheten og prisen. Frokosten er dyr, det samme er internettilgangen, men gode alternativer like i nærheten. Hotellet kan absolutt anbefales.
God beliggenhet, hyggelig personale,god stemning,god informasjon,rolige rom. Hadde ønsket en kaffe/vannmaskin på rommet. Det kunne vært klokt å inkludere frokost i prisen.
Svært sentralt, men allikevel godt skjermet for støy. Datasystemet som styrer hesiene fungerte dårlig, og medførte en del ekstra venting.
fantastisk beliggenhet mellom time square og central park, kort vei til alt:-) Stilig og meget bra hotell Nei
OK for the money Very noisy and cramped hotel. Stayed at the Crowne Plaza next door a few days earlier and learned to appreciate it after staying at Time
OK Location Very cramped and noisy.
Et hotell som ligger meget sentral på Manhattan. Korte gåavstander til ulike fasiliteter. Rommet var litt lite.
Hotellet har perfekt beliggenhet , hyggelig og behjelpelig personalet . Moderne hotell med nye fine rom . De to første nettene fungerte ikke ventilasjonen . Ikke behagelig når temperatueren har passert + 30 .
Beliggenheten er ypperlig. Størrelsen på rommene er fin for 3 pers (2 rom). Bra renhold. Sofasenga kunne vært mer komfortabel. Kaos ved utlevering av bagasje.
Sentral beliggenhet og hyggelige ansatte. Fin pris og rene rom. Rommene manglet totalt vanntrykk i dusjen. Videre led rommene av manglende lysisolering - man kunne høre naboens samtaler inne på rommet.
Beliggenheten var strålende! Helt ok rom, men det var ikke så bra som jeg trodde da jeg bestilte. Veldig gode senger. Vær forsiktig med å overselge hotellet. Greit hotell men hverken mer eller mindre enn det. For mennesker som ikke er vant til å bo på hotell er det sikkert over gjennomsnittet, men for de som bor mye på hotell er dette et gjennomsnittshotel.
Beligenhet til time square
The staff was always helpful and the room and bathroom were a large size for normal NYC hotels. The bed frames stick out beyond the mattresses, and we banged shins against them three times during our stay. We think they should try to pad those corners.
Great location and one if not the most quiet hotel I've ever stayed at. I would not do the recommended transport with a towncar to the airport again. It's cheaper to just cab it.
Location Beds were not as comfortable as other boutique hotels I've stayed at, but not a deal breaker.
very friendly staff, nice and spacy room, good location.
The hotel was completely booked, so we got a complimentary suite upgrade! The bathroom was incredible, bigger and more luxurious than mine at home. The beds are extremely comfortable. Location is also fantastic, on the north side of Times Square so well-situated for midtown sightseeing. Like many hotels which include a continental breakfast, the dining area can be claustrophobic at busy times. But the food at breakfast was excellent. The nightly wine and cheese reception is from 4 to 5 p.m., which is too short and too early to be beneficial if one is trying to sightsee during the day and go to the theater at night.
Great location! We stayed at The Peal because we visited NYC to see Wicked. The Pearl was perfect because were only two blocks from the Gershwin Theater. Beyond this, lots of food and shopping places are nearby. On one occasion, we ate next door at the E&E Grill - fantastic! N/A
The service. The staff was friendly and professional. We booked a Queen suite and were upgraded to a King upon arrival.
Very nice accomodations. The hotel has not competed is construction.
The hotel was very clean, and good sized rooms and bathrooms. Very good location. Walking distance to many sites and very close to the subway. Grocery store 1/2 block. Continental breakfast was perfect. No dislikes!