Attentiveness and responsiveness of staff, the room, which was a joy to in which to spend time, and the quality of service throughout the stay. I'm always anxious at Smyth about having a room with sufficient peace and quiet that I can enjoy my stay, but this time I had a room on Floor 8 that was not close to the lift - very relaxing.
The proximity to our friends 10 minutes away and the easy walk to Chinatown, great restaurants as well as the subway.I liked the modern decor and the ability to open the windows as well. We were offered a 50% discount to stay over on Sunday night. We were not there long enough!
I asked if the hotel had any rooms with a bathtub. They made sure to give me the one room that had one. The staff and door men were really nice and helpful. The hotel lobby was under construction. While I didn't mind not being able to have a working restaurant or bar in my hotel, I did mind that the construction began at 7 am. The pounding and jack-hammering woke me up. They should at the very least wait until 9 am. It made me rush out the door rather than relax before starting my day. On my last day (after being woken up by the construction noise ) I threw on my clothes and just left. I requested to the staff I should be compensated. My phone didn't work very well in the hotel. I found myself going up and down the elevator to go outside to use it. Why charge $15 a day for Wifi? I also had trouble using the elevator cards. 5 and 6 times before the little green light came on so I could push my floor button.
The staff was friendly and accommodating. The room wa awesome and comfortable.
the location was key. the rooms were decorated well and loved the tub in the bathroom. there was a problem with the temp of the room. it was 81 degrees and we couldn't set the thermostat. we asked for the front desk to check in at 8:30 and when we got home at 2:30- it was 79 degrees. it took time for someone to come up and fix and by that time- it was 3am.
beautifully done and quiet
Lovely comfortable rooms great staff brilliant location Having to pay for wifi
Very nice hotel, plenty of room, nice bathroom with nice translucent shower -- you typically don't get this much space in New York. Staff was friendly and I enjoyed the 1960's metal robots behind the lobby checkin desk. It's located in a good neighborhood, if not a bit generic. There are also a lot of nearby restaurant options, and it's a short walk to other areas with even more options. Bed was very comfortable. Lower floors can be loud with little insulation from traffic, including car stereos. I would request a high floor. Breakfast in the hotel was ruled not very good by both folks in our party, and it was rather expensive, so I'd probably eat elsewhere. However you don't pick a hotel for the restaurant and everything else was otherwise great.
A trendy, new hotel with very helpful staff. Great room with nice amenities (HDTV, well-stocked mini bar, etc.) and a large bathroom with Kiehl toiletries. We especially liked the area as it was quiet at night with no loud bars or nightclubs either on the property or adjacent to it. It is just a few blocks from restaurants like Nobu and Tribeca Grill. The property sits directly above the Chambers St. Red Line (1, 2, 3 train) so you can get uptown quickly (Time Sq/Theather Dist and Columbus Circle). SoHo is one mile north/northeast and the Meat Packing Dist is two miles north/northwest of the hotel. The hotel guests we met appeared to be well-educated professionals who were quiet during the evening hours. We'll definitely stay here again. The room door was set to close and did so very forcefully. It should be adjusted so that the weight of the door does not close so quickly and forcefully. It was difficult to bring in/take out luggage. Also, the thermostat/room temp control was difficult to operate. However, the large comforter was warm enough that the room temperature issue did not present a problem in getting a good night's rest. Plus, I'm confident that had I/we found these problems to be more annoying that the helpful staff at the Smyth would have addressed them quickly; we were too busy enjoying NYC to be phoning in complaint calls to the front desk.
Modern features like iPod dock, latest tv, modern stylish bathroom, large windows
that we had to leave
Great view of the World Trade Center. Restaurant food was good. Breakfast options were limited and exactly the same everyday
I liked the value of this hotel, as finding a decent hotel at an affordable rate is difficult in Manhattan. The room was small but efficiently laid out. On the 20th floor in the restaurant, one can get a great view of the 9/11 Memorial from atop. Breakfast is not included in stay, so beware as the breakfast buffet and a cup of tea came out to $24. Since New York is full of great restaurants and places to grab brunch, I always prefer to grab a tasty bite elsewhere.
The convenient location next to 911 Memorial Museum and great view from rootop. Old and outdated, worn out pillows, sheets, and ammenitis.
The location, the amenities, the staff, and the rate ... everything about this hotel was spectacular. I suggest everyone at least take a look at the restaurant that overlooks the 9/11 memorial and the rooftop deck. The staff at 10pm and at 10am were bubbly and personable but most importantly, they were extremely helpful. I can't say enough nice things about this property. The only negative that I could possibly mention is the water pressure wasn't as strong as I like. Other than that, everything was wonderful.
clean well appointed room with great view and great price
Location and value were superb! Nothing
Overall, our stay was short but sweet- the view from the restaurant is amazing, which can only be beat by the sun terrace! Absolutely breathtaking
Great price and good view from the 17th floor
Style and cleanliness of hotel good. Room is small, but not unreasonably so. Construction around the site made access less trhan ideal.
Ice cold filtered water and plastic bottles to fill, free of charge, on every floor - a lovely amenity in NYC in July. Room was luxe and comfortable, affordable by NYC standards, but there are signs that maintenance is being deferred - poorly patched ceilings and window seals, sluggish drains, housekeeping giving the once-over instead of a real cleaning. This was our second stay, but it was nicer last year. I hope it will be back on the upswing again next year! Better housekeeping and maintenance required - it's far from filthy and broken-down, but as an experienced traveler, I can see signs that things are being given a lick and a promise instead of the required cleaning and maintenance. My son's white socks were BLACK on the soles from walking around the carpeted room.
Modern and clean. Very secure.
The hotel restaurant was brilliant. The location for Downtown exploration was amazing. Fantastic value for money. The was no pan for the hob in the room.
Clean nice hotel near ground zero. Subway sations near as well as some restaurants. A suite was not very large, but comfortable for four people. A special price was very resonable for quality of hotel and service. Construction noise may disturb in some rooms, not a problem for us. A suite was booked for four people, but towels etc. only for three. After complaint an extra was gotten, but same problem next day.
Location was best for business. Location
It was convenient in Manhattan, and the staff was very helpful. A little noisy with the construction nearby of the new Freedom Tower
subway closed price
Quiet environment like being at home with excellent service. Close to business excellent positioning Nothing
Clean rooms, the staff was incredibly helpful and very friendly (gave us an upgrade, too!), great price, rooftop restaurant/bar had great views and a nice happy hour. There is a lot of construction near Ground Zero which can make it a little noisy during weekdays, but obviously that's not their fault and it really wasn't anything terrible. And over the weekend there was no noise at all.
The location was great. The room was adorable. The staff was very freindly and courteous
We picked the hotel because of its price and location. Very nice design, clever use of space. We had a handicap accessible room and it worked great.
The hotel was clean , the room was just the right size. The services provided are very good (free internet access, with yourown pc in your bedroom, or in the pc room, where you can print out your check-in on-line; free water provided; gym facilities).The hotel is in the Financial district, very close to the subway station, so in 15 minutes you can be at Time Square). The staff was helpful. I found a little hole in the bed-sheet, but I believe that was just something that can happen once in a while. Compared to many other hotels in NY the World Center had a reasonable price, but still I found it quite expensive...250 Dollars for just one night (it was the night of the Marathon though, so prices were quite high everywhere)! I guess that's just NY!
Hotel was good but service not what was expected delay in releasing car from valet parking Bad customer service
Soap Feels like walking thru a discoteque during daytime, sad vibe.
Nothing ,,,tuelly nothing in this hotel ,,,,its dirty ,old , not well located im sorry nothing i liked I had bed bugs at W downtown , i had to go to the doctor , i was red hittchy and full of spots . When i complaigned to the manager he told me i was wrong they have no bed buggs , they did a pedt control . So my doctor asked for a biopsy that came positive . Shame and they did not want to refund my 3 night this place is terrible , and i had a terrible stay .
Has a nice boutique-ish vibe. Good music on the 5th floor lobby. Great location. Excellent staff. The rooms were large, clean and quite modern. No on-premise restaurant but not a biggie - plenty of good restaurants around.
Only the beds. Small bathroom. Small room. Low beds. Small TV. No proper lobby. Had reserved and paid for a King size bed but upon checkin was told there only two full sized beds left. Almost no apology. No trying to make up for it with a credit or free movie etc. Very matter of fact. Wasn't expecting that from W brand.
Nice bathrooms. Room small but adequate.
Air conditioner undersized and loud.
Clean, convenient, quiet Interior, reasonable price for the location. Tiny room, tiny bathroom, antique elevator, long hallway with turns and stairs, loud 4 a.m. garbage trucks.
The hotel was really clean and met the basic points which was a big plus (especially after hearing that other hotels in the city contain cockroaches...). Also, the location was decent and close to the subway so it was really easy to get around in the city. The staff was also friendly and I liked how there were computers in the lobby that the guests could use. The rooms are tiny! I felt like I was back in the college dorm rooms. For the rate of the room, I was expecting bigger rooms. Personally, I thought the value of the room wasn't there for what we paid but the rooms were decent and if you're in the City, I suppose all the rooms are going to be smaller and more expensive.
Location, lication, location...and price for NYC. Good bed and a clean washroom with nice soaps and shampoo. Big stain on carpet, noisy window air con unit.
it was close to everywhere in the city the staff is very friendly and helpful the hotel small and cozy
We were hosting a conference at a nearby bank, which was only four blocks from the hotel. Therefore, it was very convenient business-wise.
It's modern, clean, great location!!! If you are a family of 4 or less is great! We are a family of 5. The room is too small, we didn't have space for an extra bed so one of us had to sleep on the floor... And there's no space for bags, luggage or anything extra...
the location was perfect for my needs The staff was way too rude..particularly the maintenance guy. BTW who ever needed a maintenance person in a hotel. Those rooms are supposed to be already perfect. At first, they sent me to a room in which I had to use stairs to get to my bed and my head would bump against the ceiling when I reached the top. Since the AC was located at the bottom of the room and fan not directly on top of the bed, it felt really hot upstairs. When I complained that this room didn't look anywhere close to what I saw in the pictures, at first they said all rooms are booked. Then, they finally relented after I pushed more. The other room was small in size but once again was hot and I had to deal with the same maintenance guy. All night, the place was very noisy with people going in and out, the doors seemed to be clanging all night.
Location, next to the subway and Brooklyn Bridge. Staff, very friendly and welcoming. My room, a loft, was creative. Great historic pics on the walls. Fitness Center. Access to computers. Only that I took too much time booking it and the price on my website went up a little, but that's my doing.
Location, location, location. Room was small, but average sized for the area; good value. Bathroom could use a remodel.
The location was wonderful, right next to the A and C and 1, 2, 3 lines. All less than a block from the hotel. The rooms were cozy w/ great room temperature control. The staff were very friendly and helpful too. Starbucks right next to hotel, which was great because they didn't have coffee or fridges in the rooms. The hotel was doing construction on the floors below us and they started hammering, drilling, and sawing very early, so sleeping in on vacation was impossible. What really annoyed me was while checking out the guy ahead of me who was also checking out made a big stink about the noise and he was comped a night. I complained and only got any apology. Perhaps, if I was not a young Hispanic woman, but a rich looking white dude I would have gotten comped too. The water temperature was hard to control as it was either frigid or scalding.