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Utmerket frokost, flott lobby og hotell bar samt en god seng Noe nedslitt møblemang og trist hotellrom, oppussing fortløpende om dette skal være eit 5 stjerners hotell.
Det var et greit hotell
Gratis trådløs internett (obs ikke tilgjengelig i alle rom!). Flott utsikt i 10. etg. Store rom. Man må betale ekstra for å benytte svømmebasseng og trimrom i kjeller! Beliggenhet litt langt unna sentrum. Vegg til vegg tepper.
Stille og rolig hotell i utmerket beliggenhet til handlegater og Porto sentrum. Hyggelig betjening og god service. Kunne vært noe bedre tilbud når det gjelder servering utover frokost. F.eks. middag med litt mer enn to retter på menyen, men det ligger utmerkede restauranter i gangavstand.
Ikke røkerom på hotellet
Hotellet holdt høy standard med god plass på rommet. Vi hadde et tre manns rom + ekstra seng. Frokosten var inkludert i prisen og var veldig bra. Variert og godt utvalg av varm og kald mat.Stort shopping senter rett ved siden av hotellet.
The friendliness and efficiency of the staff, the excellent cuisine and the modern design of the hotel and the rooms.
Staff were extremely friendly and attentive. Nothing was too much trouble. Our towels were removed each day by housekeeping and not replaced! We had to keep calling housekeeping to bring us clean towels!
Lovely room. Helpful staff. Short walk to the metro. Breakfast was extra but worthwhile. The blind between the bathroom and bedroom was not working. Room service food was very good, except for the side salad.
staff attentive and helpful a little too far from centre for a lengthy stay
Beautiful hotel; great staff; standard room was spacious and well designed; nice spa, gym etc The hotel was located far from the city centre (about 7 euro cab ride - too far to walk).
The service is excellent, quick and polite.
The actual building- it was fairly new and design was nice. The staff was on the hold quite friendly and helpful. The standard of Sheraton chain is really lacking --this hotel did not provide sufficient umbrellas for guests and did not do anything at all to help guests travel in the rain. The restaurant is quite overpriced and food was not as good. The rooms also did not have robes or slippers until you request for them!
comfort with luxury
Very modern and clean with a good spa and pool and great staff
Excellent location, could walk to everywhere. Friendly staff. Rather sterile bar and restuarant - not a major issue
Friendly staff, breakfast (good food and nice view over the city) The double rooms are rather tiny, when choosing the standard room. Nevertheless this was not annoying. During the weekend when it was more crowded the quality of the breakfast was less good; f.i. the fruit bowl contained less different types and less nice fruits.
Well maintained & comfortable, also a great view Up on a hill
The location is excellent right in the centre and in a walking distance to most of the sights. The room was a bit small but comfortable and the bathroom had a window with a nice view of the city. Breakfast was excellent and in my opinion is worth the 9€ they charge. We made a reservation to use the hotel parking and it worked out fine. Nothing that I disliked in the hotel.
friendly staff; clean room; good location; great hotel overall room was tiny
Restaurant food was bad.
Personal service Poor breakfast
We liked the efficiency and courtesy of the staff and the central location to the fine city of porto and its tourist and business centres. we felt the lounge lacked upright seating and areas for a quiet personal conversation or reading area
Good central position
Next to the train station
Greit hotel, god service og gode priser
Personalet ved hotellet var svært serviceminded. Dette gjaldt for alle jeg var i kontakt med: i resepsjonen og i restauranten. Madrassen i sengen var for hard.
God standard, sentralt og behjelpelig personale Sengene harde
Vennlig personale. Sentral beliggenhet. God mat. Renhet. Lyset på badet var kraftig, men ekstremt ubehagelig. Uten overdrivelse så man ut som et spøkelse når man så seg selv i speilet. Paradoksalt nok var det vanskelig å sminke seg i dette lyset. Årsaken var at lyset var høyt opp i taket og kom loddrett ned mot hodebunnen ( issen) Jeg har aldri opplevd et så ubehagelig lys på andre hoteller.
all staff very friendly and helpful. we have stayed at this hotel many all staff very friendly and helpful. we have stayed at this hotel many times before n/a
The room service (including the telephone assistant) was excellent. The hotel can improve with isolation, in order to keep a cooler temperature in bedrooms.
The hotel's facilities are fantastic and the staff couldn't be anymore helpful. There was nothing I didn't like about the hotel
Staff was excellent, Grappa food was exellent no
Great design and services
All was excellent! All was pleasant!
Very nice lounge bar at the top of the building.
Excellent friendly staff, superb comfortable and spacious modern rooms, very clean rooms and very well equipped, very good location, excellent restaurants, especially Grappa Italian Restaurant, very well priced with great value for money.
The Concierge attendance
The staff was very friendly and happy to serve you. Big spacious room, clean. The breakfast venue was a bit old and the breakfast itself needs to be improved in quality.
excellent hotel, nice staff helpfull, rooms were perfect nothing
The concierge!!!!!! He was Marvellous and his advices were extremely good! The barmaid was really nice also!
Very good rooms. Very comfortable beds Lack of swimming pool. Believe main air conditioning unit turned off. Fan only operating in room, to give appearance of air con
Very helpful and friendly staff Bed and pillows not so comfortable
location everything ok
Bussiness center with internet conection charged by minut, no sence in this type of hotel.!!! Valet parking 50 euros 2 nights, !!! Bad style
excellent price for quality location, a bit far from center & even metro is 10 to 15 min walk
Hospitality. Comfortable bed. Good buffet breakfast Poor bedroom reading lights. Cost of mini bar
clean rooms; excellent breakfast too expensive internet connection
The entire staff from parking attendant to the cleaning staff everyone was helpful and on top of everything. The room service was absolutely fantastic! The meal was in such a great presentation and very tasty! My personal best experience was the clearning staff. They were so helpful to me, as I had a Maltese Dog, and they understsood how important it was for me to be sure she was happy.
the exciting decor, the good service and the fairly close location to Porto, as well the view over river Dourro no
amazing building and really interesting common areas. Very grandiose bar and restaurant. Rooms were very spacious, comfortable and quiet. If your bedroom is not facing the river then the view is generally poor, looking out onto a factory wall/chimney.
the hotel staff was helpfull and we liked the fitnessroom, the sauna and the pool. the price of the logan whiskey in the bar was absurd.
We really enjoyed the sauna and pool area. We liked that it was close enough to the city to take a quick taxi ride, and yet far enough away to have a very peaceful stay along the river. Very nice lobby and they were friendly at front desk to give us free internet. Fun castle atmosphere. King size bed was actually two beds put together. The restaurant was pricey and stuffy but the food was OK. Definitely go eat at the Ribiera instead.
Fantastic venue with superb views over the Douro river. The access to the hotel is extremely bad indicated!
The hotel is great, and the people very nice. A great Archictetural solution. the rooms are not in the palace, but at the side of it, in another building also restored. It was not a problem for me, but if you want to go to the most turist location spots in oport you have to go by taxi.
The hotel is just exceptional!. They need to improve dramaticallly the restaurant, but besides that the hotel is an experience that anybody can forget. The restaurant and the food. The do not have room service.
It is just near Douro river and closer enough from the historic center. The hotel is very good.
outstanding personal service and facilities
Hotel was very clean and nice. Breakfast was excellent. Location was only bad issue.
Friendly and efficient staff, very clean room,
the comfort of the room and the spa. location and the comfusion with the directions to get to the hotel. Outside of the city center, not convenient location!
very friendlily and useful staff, very clean and comfortable poor service at the breakfast. only one waiter had to do all the work
The hotel was spotless in every way and the staff were friendly and helpful. Breakfast good Corridors and rooms were a little dark
Excellent check in and front desk service Nothing
Breakfast The refrigerator in my room wormed drink!!!!
View from balkony Still no free WiFi internet
a newish hotel a long way from city centre but close to metro but certainly NOT up to the four star rating. This is shown as a four star hotel however no service at breakfast, we had to set our own table, food and coffee were cold and waiter staff of no assistance. Manager finally tried to rescue position by providing next day breakfast in room.
It's a beautiful designed Hotel with competent and friendly staff and a great location. For a business stay the wardrobe was much to small as a suit would not fit. Try to avoid a room next to the staircase if you are sensitive to noise, the staircase is made out of metal and you hear every single step on it.
Hyggelig betjening,meget bra frokostbuffet.Bra beliggenhet
Interiør, vennlige og høflige ansatte, god standard på rom og fellesarealer. Super frokost. Grei beliggenhet i gåavstand til shoppinggate, men ellers et rolig strøk.
Nytt eller nyrestaurert hotell med høy standard og meget god service. Innelukket parkering. Relativt sentralt, men i et litt "slitt strøk". Etpar kvartaler til handlegater og restautranter. Helt OK pris.
Et hyggelig hotell med god beliggenhet og hjelpsomt personale Fellesarealene kunne vært litt større.
God beligenhet , Flybuss stanser kun 5 minutter fra hotellet. PC i resepsjon hvor man kunne lese nettaviser. Effektiv frokostbetjenning som ryddet bord etterhvert som folk ble ferdige.