Dørvakter i inngangsdøren for å sjekke at du faktisk bor på hotellet for å kunne komme inn. Dårlig service blant personale. Altfor mye mennesker til enhver tid. Ingen særlige sitteområder i lobbyen. Alt var dyrt på hotellet. En pils koster 10 dollar i motsetning til mange andre plasser der det kun kostet 5 dollar.
ligger perfekt til. god service. trygghet. lett å få taxi.god frokost, noe dyrt med buffet.
Hotellet ligger lett tilgjengelig, omtrent midt i New York, god service, fine rom og gode senger.
stor deilig seng. Mulighet til å lage kaffe på rommet. Beliggenheten av hotellet. Ypperlig for shopping og teater Storre plass på badet til yoalettsaker
pen foajee, nydelig, men lite rom
God beliggenhet, hyggelig personale,god stemning,god informasjon,rolige rom. Hadde ønsket en kaffe/vannmaskin på rommet. Det kunne vært klokt å inkludere frokost i prisen.
fantastisk beliggenhet mellom time square og central park, kort vei til alt:-) Stilig og meget bra hotell Nei
Svært sentralt, men allikevel godt skjermet for støy. Datasystemet som styrer hesiene fungerte dårlig, og medførte en del ekstra venting.
Veldig sentralt.Ingen støy hverken fra biler eller folk(Vi bodde i 15.etasje).Kjekke stuepiker. Hotellet tilbøy limousinskyss til flyplassen(dette var kun 5 dollar dyrere enn taxi) liker ikke vegg til vegg tepper på gulv men dette er desverre veldig vanlig i USA. Da vi våknet om morgenen avreisedagen lå regningen på gulvet i rommet. Regner med personalet hadde lagt den inn på rommet mens vi sov,forhåpentligvis under dørsprekken. Resepsjonistene var lite serviceminded.
Veldig fornøyd med rommet, beliggenheten og prisen. Frokosten er dyr, det samme er internettilgangen, men gode alternativer like i nærheten. Hotellet kan absolutt anbefales.
Hotellet lå veldig sentralt, hyggelig personale, og det var stort sett bra rengjøring. Vi fikk byttet rom fra 12 .etasje til 3. etasje uten problemer. Hotellet var litt slitt, generell opp pussing. Savnet frokostservering
beliggenhet er veldig sentral,hyggelig og hjelpsom betjening.dårlig standard på bad drar ned!
Veldig sentralt midt på Manhattan. Kort vei til subway og attraksjoner. Tykkere tepper, vi frøys første natta. Da vi spurte om ekstra teppe fikk vi det, og det hjalp. Men noen tykkere tepper for høst/vinter hadde vært å foretrekke, spesielt når man er skandinav og vant til dundyne...
Sentral beliggenhet, gangavstand til flere severdigheter (park og sentrum)Effektiv og hyggelig betjening. Rommet var vel lite, og aircon derfor for tett på med mye støy. (mer støy enn på andre hotel)
Veldig bra service og flott beliggenhet sentralt I New York - til ein rimeleg penge
Svært vennlig og profft personale, store flotte rom.Beliggenheten. Bedre restaurant
Veldig fin beliggenhet i forhold til shopping på 5th avenue, times square, central park og museer. Standard rom ble pusset opp for 5 år siden, men har fortsatt eldre elementer som gamle tepper osv. Litt slitt.
Sentralt og fantastisk beliggenhet. Store gode rom og meget gode senger.Super service på værelsene. Ikke minst man følte seg meget trygg. Velger gjerne dette hotellet igjen neste gang og anbefaler det gjerne til andre. nei.
Helmsley har en perfekt beliggenhet, fantastisk utsikt mot Central Park, bra service, koselig bar, anbefales på det varmeste! Nei!
Ubehagelig med at alle skulle ha penger for den minste ting. Kunne har vært lagt inn i prisen. Alle ekstrautgifter som skatt, service etc. kunne ha vært lagt inn i prisen. Jeg var singel og betalte hotellrommet som om det var to personer. Her burde det ha vært noe reduksjon. Jeg bad om et singel rom, men fikk ikke tilbakemelding på det.
beliggenhet sentral ved central park uhyre lite serviceminded personale , arrogante .
Great location. Clean and friendly staff. Nothing special. Would like to use it next time too.
Location was perfect for marathon activities and staff was very helpful. Rooms a bit small, but ok for value.
It was central to everything in NY, within a few minutes walk you were in one of the major attractions of NY. It was reasonably priced. Good servicing. The room was a bit small, but was bearable.
I liked best the kindness and the availability of the staff. The bed sheet was not done carefully, except on the first day. The cover was just drawn.
Room on floor 5 under fitness center on 6, Very distracting with pounding of treadmill at most hours. Renovation needed on room (stained sofa carpet not vacuumed, bath door off support called and told didn't have part in stock to fix, glasses not cleaned etc.) Level of customer service minimal. will move on next trip to other hotels.
The staff were unhelpful, rude and the room wasn't clean or to standard. Thoroughly disappointed.
Quick and easy check in and check out; tight security; pleasant, budget-friendly rooms Problems with electronics--TV difficult to turn on/off, alarm clock malfunctioned, heating/cooling system unresponsive to thermostat
The location was great. It was extremely clean and had everything that we needed for our stay. I would appreciate having a airport shuttle.
Great Location and services, comfortable room, bar and food was excellent. Delighted with the thoughtful ref. books left in our room and the "Club" atmosphere. *****
Location. Amiable staff. Free internet Reception. Sometimes you have to wait too long to th elevator
the location next to Rockefeller center
Bra rom, bra forkost (ekstra) perfekt beliggenhet for turister, stille og fredelig Air-cond bråkt, vankelig å få jevn temp
Veldig bra service på alle måter
Servicen var veldig god, sengene nydelige og beliggenheten perfekt.
Utmerket, meget god service, gode rom - hyggelig personale, og ikke minst utmerket beliggenhet. Air condition bråker for mye.
Veldig sentralt hotell med 5 min å gå til Times square. Stort og fint rom. Rent. Anbefales. Bråk fra air condition av gammel type.
Great Location and wonderful people made this place worth being in NYC!!! Nothing...
Being close to Broadway, Central Park and Rockefeller Center. The staff was very helpful.
The room was clean and the beds were comfortable. The location was excellent for our needs. The hotel is tired and worn. It needs an injection of cash to update and refresh the rooms and fixtures. It wasn't the worst place to stay because it was clean and the location was great. The front desk was understaffed at both check-in and check-out. This created long lines and long waits. We had to wait an hour for our room to be ready because they were behind on their turn-overs and we arrived at 8PM. They need to hire more staff for peak times.
Location Poor a/c - room was very warm. Bathroom was small and bed wasn't that comfortable
Very good, central location on 7th Avenue. Just a few blocks from Times Square, Central Park, immediately adjacent to Broadway...can easily walk (or use subway) to anywhere in Midtown. Hotel staff was courteous and helpful. Had a decent breakfast bar in the lobby with very kind, courteous employees staffing it. Was an enjoyable visit every morning, though it's primarily only got muffins, fruit, and coffee. Room was very minimalist and small. Bed was not particularly comfortable. TV only has a few channels and reception was fuzzy on about half of them. Wi-fi is not free - costs roughly $15 per day, less if you buy several days' worth of usage up front. Noise from the street below was pretty noticeable; it would have been very difficult to tune it out completely had I not been using ear plugs. Basically, it's cheaper than the other (nicer, I would assume) hotels in the area, but the location could make it worthwhile if you don't plan to spend a lot of time in your room...and it's NYC, so why would you? Spend a lot of time out in Manhattan, making use of the great location, and you won't mind the facilities as much.
The location was ideal as it was close to tourist attractions. Lobby was beautifully decorated for Christmas and had a very festive luxurious feel. The rooms however were comfortable, standard but clean and gave Bath and Body Works as complimentary toiletries which was a nice touch. Staff were also friendly. Chargable WIFI - We live in a day and age where communication abroad is important to some. Free WIFI should've been included with the room as it wasn't cheap to book here and would be nice if it was complimentary like other hotels in the area. Also we stayed in room 754 where the air con fan wouldn't switch off (in December)!
Place, location, access, and security
Perfect location. Great value for money.
Noise from nearby club was very present in the room every night until 2AM
Location Too noisy
Location 1. No communication by hotel staff. They tried to place us in a room that is half the size of a regular room without even telling us when we checked in. We found about this when we actually entered the room. After that we had to reconcile this very uncomfortable and unexpected experience. 2. Hotel management spent 10 minutes explaining how they cannot keep the fully paid room and that upon check in they will place and assign the room of their availability. Why bother and pay in advance if there is no guarantee? 3. We didn't feel hospitality was there at all. It truly came across as just another place interested in making money rather than building long lasting experience 4. Hotel is definitely run down and it stinks super bad. 5. We would not recommend this hotel and definitely would not have given it 3 stars. Stay some place else!
This is my wife and my second time staying at this hotel. Last year, we stumbled across the place during our honeymoon simply because it was a great rate and it looked as if it was a bit more romantic and "sexier" than some of the other hotels in NYC. We were immediately hooked! This hotel since last year has underwent major renovations to bring the rooms to an even more modern hot view. When we checked in, they upgraded my wife and I because it was our one year anniversary, the doorman personally walked everything to our room (he is awesome btw) and the reception staff was beyond professional. I almost felt as if they still knew my wife and I from the first time we visited their hotel a year earlier. To our amazement, the hotel sent up a representative about thirty minutes after we checked in with a complementary bottle of champagne and a couple of glasses for my wife and I to celebrate our anniversary. Talk about overwhelming service you never get when traveling today -- especially in a big city! The rooms were spacious for a NYC hotel. Their upper floor suites are totally worth the extra money -- including one of the rooms that has a walk-out balcony. While there was a bitter snow storm during our stay last week, we still managed to enjoy our time outside! My wife and I have traveled the world and as a native northeastern, I have stayed in a ton of amazing hotels. However, in my opinion, nothing can even come class to the professionalism, cleanliness, romantic and down right hot environment that this hotel possesses. Forget every other hotel you might see on the list -- Dream Hotel, Midtown is the perfect place to say for a romantic getaway or a one-night rendezvous you might never forget. I enjoyed everything. Zero areas for improvements.
Location Was far from a Dream. Overpriced for what seems like a 10'x10' room with a brick wall view. People quickly say "well that's New York", but at $300+ a night there are plenty of great options in the city. Won't be back.
Location was excellent. History is good. They were in a complete renovation process and they did not tell me up front. Only one elevator was being used for guests and it was malfunctioning. One was out of service and one only for construction.
Room was clean and comfortable and a good size for a NYC hotel. Convenient location for tourists. Elevator situation made for excessively long waits. Lots of street noise could be heard from the room.
The staff, from doormen to housekeeping to desk staff were freindly and very accommodating. They are obviously the strength of this hotel. The location of the hotel was convenient to local attractions and eateries. Local mass transit gives you access to the rest of the city. The room was a bit drafty. Also the open shower allows water to soak the bathroom. Scaffolding on the exterior detracted from the appearance. There are three elevators but one wasn't working and another was so small it could only hold 3-4 people depending on luggage.
Very clean and staff were helpful Rooms are small but as expected for New York
Se over. Mer utstyr på kjøkken, f.eks. manglet stekepanne.
Fantastisk beliggenhet, bra gjennomført design, deilig og godt utstyrt bad, praktisk og behagelig med kjøkkenkrok, inkludert nettilgang. Litt merkelig at opphold utover en uke bare inkluderer en rengjøring I uka I prisen.
Sentral beliggenhet til det aller meste av severdigheter
Et rolig hotell midt i storbyen, en perfekt base. Nei
Perfekt beliggenhet og store rom med veldig god standard. Veldig behjelpelige og hyggelige ansatte. Nei
The service at this hotel is the best we ever had.
Faultless service, excellent attention to detail, great location some problems with check-in, room was not ready
location room comfort breakfest , no restaurant for dinner , staff has charge double my card
This hotel is by far the best hotel I have ever stayed at. The Ritz Carlton staff could not do enough for you. The place is luxurious and no request is too small. The staff are very courteous and even though the Hotel is geared more towards adults and business travellers, the staff were exceptionally friendly and welcoming to my two children. Who also thought this hotel "rocked"!!
The best things about the Ritz Carlton Central Park are its Club Lounge area and Spa. Especially good is the ladies lounge where frest fruit, beverages and La Prarie products are provided at no extra cost. The hotel is expensive but worth every cent.
Staff were incredibly courteous, friendly and helpful. Club level facilities and food were excellent. Surprized considering the price that the room was a bit small
Very dedicated hard working staff from the front door men to the cleaning people. Exceptional service, wonderful amenities, excellent location, close to everything. Nothing.
great location and view on Central park
Everything - and especially Norman the Bartender - a great person. None.
Very Friendly and attentive staff. Location away from Times Square but still walkable. Proximity to Central Park! Very Clean Rooms that seem to be a rarity in NYC! You need a cab? The Doormen have that handled quickly! Hotel Car service to the Airport is a value for the money! I did come home with bug bites on my legs that itched through out my stay there. I can't say for certain it was from the bed but may have came from room.
Friendly staff, great bar, and well priced. The rooms are a little small but we've had smaller in Manhattan.
Good location, friendly staff, clean and decent sized rooms for NYC. Reserved 3 "deluxe double" rooms but when I arrived front desk told me those are not guaranteed when booking through 3rd party website (then why do they give you an option of what type of room you want). Anyway, I received 2 deluxe doubles and a king room with a roll away bed. Not ideal but the king room was large and the rollaway was actually pretty nice. Also, valet service is SLOW. Call at least 45 minutes ahead for your car.
Great staff. Everyone was so helpful and friendly. Especially door men and bell hops. Arrived in rain and they were right there with umbrellas. Stayed on 4th floor and often a loud noise in the walls would wake me up. Possibly related to ventilation or pipes?
The staff was pleasant and very helpful. We loved the location. We were right in the mix of everything and in walking distance to the metro. Bar/restaurant was a bit pricey for what we received. Felt a bit nickel and dimed...i.e. Charges to make a phone call.
Room was large, bed comfortable Street noise, room keys failed to work multiple days in a row, knocking on my door at 6:30am despite DND. I've stayed at OneUN, and at the Candlewood- in both places i felt that the cost was more aligned with the quality than it was at at the Omni.
Clean and pleasant. There was not coffee machine. The refrigerator was not working properly and did not get cold.
- room was extremely clean, decor was very nice - the size of the room king room was perfect with plenty of space to feel comfortable and not cramped like typical NYC hotels - bathroom was good size and extremely clean - location was great (midtown east but more central and just further away from the tourist traps that you can get a nice night of sleep) - hotel restaurant was a little small but efficient for an early breakfast. - this is officially my new go to hotel when I have short business trips in NYC. The price is great and it has everything I need. i don't have anything negative to say about this hotel.
Service, service, service. Everyone was incredibly friendly and helpful. Staff was all smiles, even the guys painting the hallway, so I'm assuming this place treats everyone well. The room was awesome! I ordered champagne at 1 in the morning, the guy helping me confirmed my order - then called back 10 minutes later to tell me they were out of the bottle I requested but they would give me the next option up at the same price. Had an awesome stay. This is the first time I have stayed at a hotel where I am struggling to write something here. Prices of the hotel bar maybe? Not really a fair complaint as this is a luxury hotel in NYC.
Nice staff Remodeling so no restaurant or bar, small lobby
Bra standard på hotellet. Nærhet til mange fasiliteter
Hotellet lå sentralt og betjeningen var meget i møtekommende med høy service
Det var en gjennomført høflighet og serviceholdning hos hele personalet jeg var i kontakt med. Flott housekeeping. Beliggenhet strålende ut fra våre planer. Uvant høy pris for Internettkopling på rommet, men dette rettes delvis opp av mulighet for fri tilgang i lobby.
Bra beliggehet og rene rom.