New York Hoteller

Fordeler: arkitektoniske aspekter ved lobbyen og rommet. Beliggenhet, beliggenhet, beliggenhet.

Fordeler: Likte alt unntatt konferanse fasiliteter.

Ulemper: Hotellet var fantastisk. Møterom var dårlig. Stolene er svært ubehagelige, værste jeg har sittet på under en konferanse

Fordeler: Vakkert hotell. Utmerket service. Dramatiske bygning og interiør.

Ulemper: klossete internett Logg på. Begrenset til 2 enheter per rom.

Fordeler: Elsket de store store rom for New York City.

Fordeler: Rommene er veldig fine og komfortable. De ansatte var svært hjelpsomme og profesjonelle. Frokosten var helt topp. Jeg ville elsket å bo her lenger.

Fordeler: Loved our deluxe suite room that had sliding doors which kept each room very quiet even when watching tv with the volume turned up in one room. The push button controls were really cool for the lights and privacy settings. Enjoyed the free breakfast at Atrio and the friendly service from everyone there especially the host. The front desk staff were extremely friendly and were able to accommodate a late checkout of 2pm for us. Appreciated the unique designs and architecture of the hotel. Liked that it was located right next to the World Trade Center, and of course Shake Shack. Liked using the exercise room and business center which were very clean and well maintained. Overall it was a very relaxing and pleasant stay.

Ulemper: Nothing really except that there was no swimming pool or entertainment room with a pool table or table tennis.

Fordeler: Location, facilities & service outstandingn

Ulemper: Nothing

Fordeler: Spacious rooms. Great products. Awesome shower.

Ulemper: Wish there was a coffee shop or starbucks in lobby

Fordeler: Rommet var absolutt nydelig

Ulemper: En konstruksjon

Fordeler: Everyone was amazing they even got my dresses from my car that was valeted and brought them to our room. It was overall a great stay. Thank you !

Fordeler: Elsket hotellet kun for gjester Library bar, veldig koselig og rolig. Flott rom, flott interiør.

Fordeler: The location, the room and the Library lounge.

Fordeler: Personalet i resepsjonen var var veldig profesjonelle og hyggelige. Hun prøvde å ta seg av alle våre.

Ulemper: Ingen

Fordeler: Store rom, utmerket beliggenhet

Fordeler: Beliggenhet

Ulemper: Rommet var ikke rent ordentlig på plass ved rengjøring

Fordeler: område Eleganse

Ulemper: Kostnaden for romservice! Mangel på spiseområder for serveres frokost/lunsj

Fordeler: Location is great for all the Midtown attractions. Just a block from 5th Ave and the Rockefeller Centre. Hotel was beautifully decorated for the festive season.

Ulemper: Beds quite small in standard rooms, and extras are expensive.

Fordeler: Beautiful hotel, incredible view and far enough away from the craziness of Times Square but a pretty easy walk to wherever you want to go. I was skeptical because of the deal we got on hotels.com but it was an awesome spot!

Ulemper: No closet in the hotel room.

Ulemper: The hotel never had my reservation so whatever I booked through Kayak/getaroom was bogus. The hotel could not meet the rate so I was stuck paying hundreds of dollars more. Your service almost left me with no rooom for my trip. This is totally unacceptable and I deserve compensation for this.

Fordeler: My wife and I stayed at the Palace many years ago and this stay was the first under Lotte's ownership. It's a big hotel, so it lacked the intimacy of some place like the Lowell Carlyle or the Plaza Athenee. That said, it's considerably less expensive, unless you are in the Towers. What I found remarkable was the consistency of staff attitude. Friendly, appropriately personal, attentive, and helpful.

Ulemper: $50 for a simple breakfast (farro porridge with fruit, coffee, and a freshly made vegetable juice, was a new high (or low, depending on how you look at it) for New York. Delicious for sure, but pricey.

Fordeler: Decor, location, cleanliness

Ulemper: $16.00 for wifi

Fordeler: Staff was great, service excellent, rooms were huge in the Tower

Ulemper: No coffe in room, very pricey to have sent to your room

Fordeler: Absolutely beautiful hotel in a great location! Loved my stay there!!

Ulemper: Charging 16.00 per day for wifi is insane

Fordeler: Our room directly overlooked St. Patrick's Cathedral and it was gorgeous. The room was spacious (unusual for NY), clean and comfortable. There's a wonderful café right off the beautiful hotel lobby for specialty coffees and French pastries, and the fitness center is amazing. Plenty of bar/restaurants within walking distance, as are many of the tourist attractions such as Rock Center. I would highly recommend this hotel, and will look into staying there again.

Ulemper: There was nothing that I disliked about this hotel, although I would have preferred a lower internet rate (it is $16/day).

Fordeler: The staff adjusted an error in the hotels reservation immediately, at check in. Carol OConner recognized the issue and made the adjustment in a way that thoughtful and professional.

Fordeler: It was my first time in New York and the location could not be more ideal. The hotel was central to all of the main attractions. We stayed around Thanksgiving and all of the holiday decor were already stunningly displayed. A lot of tourists stopped by the outside courtyard, which is quite the photo opportunity. Inside the lobby, they hosted a "happy hour" during the weekdays around 5pm which consisted of small bites - all delicious and inclusive with your stay. My boyfriend had to work during our visit and a shuttle was provided to the financial district. The staff were excellent and very friendly.

Ulemper: We had a bit of a situation where we found rotten food in our mini fridge leftover from previous guests. The manager was very accommodating and provided great customer service. The only other negatives were that the internet was not included with your stay and the bellman/greeters stood by the door but did not open the doors for you which I found a bit odd.

Fordeler: inn- og utsjekking personalet var hyggelig. Komfortable senger.

Ulemper: Så fokusert på å ha en trendy. Var annonsert som et 5-stjerners. Mer som en 3-4 stjerners Ingen kaffetraktere i rommet.

Fordeler: Vakker plass med rene rom og veldig god service. Vi bodde der bare en natt, men vi ser frem til å komme tilbake.

Ulemper: Alt var perfekt

Fordeler: De ansatte var svært hjelpsomme og veldig hyggelig!

Fordeler: The rooms were clean and very comfortable. The front desk staff was very friendly and helpful.

Fordeler: Incredible stay at the Refinery. Came here for a surprise birthday present, and the staff were incredible. Made the surprise that muh sweeter with an upgrade and non-stop next-level service. Great hotel, rooftop, jazz, staff, rooms... all great. Will stay here again soon.

Fordeler: My husband and I were traveling with our 2 adult children and their traveling companions, so we booked 3 rooms. All rooms were spacious and comfortable. Decor was trendy, with high end amenities. We loved the rooftop bar and had a great meal at the attached restaurant. Location was perfect. Overall, a great stay.

Ulemper: Some of the furniture in the room was showing some wear. And the desk chair was the only chair in the room. Also, the closet was very small. Not enough space to hang our clothes and coats.

Ulemper: Service was terrible, our flight got delayed, we called to tel them know, when we got there they had charged us for the first night and they didnt have a room for us!!!! On top of the night manager on our last night was really rude... I will go to the St Regis next time...

Fordeler: Everything was great about the Plaza! The hotel staff was so nice. They were always asking us how we were doing and if we needed anything. Our room was amazing! Very luxurious! The bed was like sleeping on a cloud. The mini bar was filled with all kinds of drinks and snacks. I think our favorite part was the bathroom. The walk in shower with the huge shower head was ginormous! The tub was rather large too! Everything was very very clean. It felt like it was brand new and we were the first people to stay in it! The hotel location was great also. Central Park and a subway station is right across the street so it was quite easy going to and from the Yankees games. We will definitely stay at the Plaza again!

Fordeler: Location is great. Staff were all curteous and prompt. Room size was good and everything was clean and new. Breakfast at Palm Court was good. Will stay again.

Ulemper: N/A

Fordeler: The hotel is a landmark. It is in a great location and gives great access to Central Park. It is also not too far of a walk to the theater district. The rooms were clean and spacious. The beds were comfortable.

Ulemper: The staff seemed indifferent. The revolving door wasn't working, so we had to go in through side doors. The doormen (sometimes as many as three) just stood around watching, not helping at all with the doors, which were heavy. Breakfast in the lobby: we were seated and I asked the purpose seating us to bring coffee. He said the server would be right with us. After 5 minutes there was no server to been seen. Why didn't the person seating us just bring us coffee? Very mediocre attitude. This hotel was not at all worth the price we paid.

Fordeler: Store badehåndklær Da jeg ringte kundeservice de svarte ved mitt navn De ansatte er veldig vennlige og veldig hjelpsom

Ulemper: Dusj kunne trengt mer trykk

Fordeler: Ren, romslig rom, god service, ikke bra wi-fi

Fordeler: Flott sted å bo. Veldig sjeik og hippe. Takbaren er ut av denne verden!

Fordeler: Upåklagelig service plettfrie rom Utmerket beliggenhet mellom Times Square og Bryant Park

Ulemper: Kan ikke klage på noe.

Fordeler: The location is spot on, the rooms are clean, quiet and comfortable. The check-in/out is easy and the personnel is corteous; we had t use their concierge services twice and they were friendly and prompt.

Ulemper: Given the hotel class and its prices few things could be better, like a Nespresso machine in the room (very common these days even in 4 stars environments) - a greater selection of TV channels would also ber good. Therer's a Samsung tablet in the room, but you can't really do much with it. On arrival with luggage etc. we had to open the doors ourselves - minial as it may sound, when you're loaded with luggage opening a heavy door isn't that easy especially when you se the door men happily chatting inside.

Fordeler: Once you get past the unprepossessing lobby, the hotel is really excellent. We were upgraded to a junior suite, which was large, comfortable and well-appointed. It was bitterly cold so we ate in the hotel, choosing the bar's little plate menu over the Vlentine's Day special menu; each choice was delicious. Large, contemporary bar and restaurant (maybe showing a little wear on the cushions) and excellent service. Location, right on the corner of Times Square, can't be beat if you want to be in the middle of it all. Not cheap, but we weren't on a penny pinching trip. Worth every penny. Special mention to the concierge for fulfilling a couple special requests.

Ulemper: As noted, the lobby is decidedly underwhelming although the staff was friendly and helpful. Otherwise, no complaints!

Fordeler: The Knockerbocker was a very nice hotel with a great location. My only complaint was the day that we left, we stored our bags for a few hours. When we came back to pick them up, it took 20 minutes or so to get them. I had to catch a flight. The front desk was unapologetic about it. They just stood at the desk, while customers waited and were dissatisfied. They need to make sure they are staffed properly at a busy time, and if not, other staff should pitch in. It should be a group effort, because it makes the hotel better as a whole.

Fordeler: Continental breakfast was quite okay but could do with changes day-to-day. Consistent in room decor and stylien

Ulemper: Confusing lobby area. This could be fixed by relocating reception to the left side of the entry area rather than way up the end of the hall. It is too dimly lit too in my opinion. Our Junior Suite (1501) was quite dark with small windows. The complimentary tablet is a gimmick and is not likely to be useful to anyone with a smartphone or their own tablet/laptop. No hand towel rack—where do you put them? Disconcertingly loose bathroom/shower fittings. No coffee. Stain on couch.

Fordeler: The renovation last year really upgraded this NYC classic. Now the interiors are just as lux as the classic facade. Great location in Times Square but quiet and tranquil retreat inside. Great service and really friendly staff. We enjoyed our girls weekend immensely.

Ulemper: Avoid if you don't like fighting through crowds at Times Square.

Fordeler: 2 queen beds made this hotel perfect for our family of four. Located right on Times Square, the hotel held our bags after checkout while we went across the street to see a Broadway show.

Fordeler: We came for the birth of my first grandchild.the hotel is very modern and sleek. Our room was large and well appointed with all of the modern technological conveniences. The mattress was very comfortable with high thread count linens. The bathroom was large and had more bath accessories than I have ever seen. I.e. Cuff links, tooth brush, paste, etc. I loved the large soaking tub. We never heard any outside noise even though this hotel is located in Times Square From the front desk to the doorman, the service was incredible. Leilani, one of the managers even gave us a gift for the new baby. I would highly recommend this hotel!

Fordeler: Flott frokost, veldig komfortable og den flotte rom med var fantastisk.

Fordeler: The decor, the green aspect, the products, the staff

Ulemper: Lack of personalised service - had to change room twice due to noise and restaurant - was charged $64 for breakfast. Ridiculous and was told that it's separate from the hotel.

Fordeler: Great location, staff and rooms, fantastic breakfast in the restaurant!

Fordeler: Sustainable approach and best designed rooms yet experienced in our travels.

Ulemper: Slightly aloof staff - but maybe that's a NY thing...

Fordeler: Finally found a GREAT hotel amount the thousands in Manhattan. Great room, service, location and the bar/restaurant is clean and the food is top quality!

Ulemper: N/A - we enjoyed everything!

Fordeler: Beliggenhet i nærheten av Penn Station, fantastisk resepsjonister, spesielt Victoria, perfekt rom og utsikt

Fordeler: Personalet var fantastisk. Restaurantene var flott. Stemningen var avslappet og kul.

Fordeler: Fint moderne rom. Flott beliggenhet. Mat vognene sine ett kvartal unna på Greely Kv.

Fordeler: Sengen var så behagelig! Stedet var svært sentralt.

Ulemper: Ikke forretningssenter og ikke noe basseng.

Fordeler: Great hotel. Friendly staff. Great location.

Ulemper: I gave this hotel an "okay" because of what seemed to be chaos in the kitchen. I would order an item, the friendly person on the other end would say ok. But...wait for it...each time I ordered and confirmed my food items, I received a call back telling me they are out of at least one of what I'd ordered.

Fordeler: Nothing

Ulemper: Rude Staff, small and dirty (smelly) rooms, expensive as all hell. Not worth it

Fordeler: The restaurant was nice, good food

Ulemper: The room was never properly cleaned. I stayed for 6 nights and the room was never fully cleaned. The bathroom mirrors had the same smears the entire stay, the floor was dusty and hairy and I saw the same piles of dirt from day one. The glass shower wall had a soap scum that remained the entire time as did the bathtub. The entire room was dusty and never saw any of it cleaned. And I'm quite certain my sheets weren't even changed daily. I believe the cleaning crew only changed towels and made the bed. I also asked that they did not leave the a/c on 65 each day and i continued to return to an ice box daily!

Ulemper: The window was left open before my arrival. Upon arrival, the temperature of the room was 46 degrees. I closed the window and notified the hotel staff immediately. For some reason they sent an engineer to the room. To be clear, the heat worked but the window was left open. I turned the heat up to 80 degrees, turned off Eco Boost, and set the fan to high. When leaving, the heat had been on for over one hour. The room temperature had just barely gotten above 50. Again we notified the front desk. There was no attempt to make my room more bearable or to transfer rooms. When arriving back at the hotel room around 11:30pm, the room was still under 70 degrees. Again I called the front desk. It wasn't until this time I was offered a room change, however at 11:30 I preferred to use extra blankets to stay warm.

Fordeler: Gorgeous room that was large and comfortable. Staff is lovely and both restaurants are amazing! Food is extra special here. I love all the kimptons but this one is in the top 3, perhaps number one.

Fordeler: FINT HOTELL

Ulemper: Rommet var veldig lite, mørkt, og et bitte lite bad.

Fordeler: Svært rent. Pen innredning. Vennlig personale. Villig til å dekke behov når de ble spurt.

Fordeler: Great location. Fantastic bed.

Ulemper: restaurant/café staff not very effective, engaging or helpful. however the remainder of the employees at the hotel were excellent.

Fordeler: Rommet var veldig fint. Flott utsikt og beliggenhet

Ulemper: Ingenting

Ulemper: Nær Times Square, renhet og åpne rom med stort vindu ...

Ulemper: The bathroom was very undesirable!! From the door not shutting all the way (sitting at the desk you could see the person sitting on the toilet because there was that much of a gap) to the shower that everyone can see your shadow in - so uncomfortable with others in the room

Fordeler: Easy walk over to Times Square. The room was beautiful and I really felt like I got a great deal staying here! It's New York so of course it was a tight fit, but our family of four in the double deluxe room never felt too crowded. The staff was friendly and helpful, and the neighborhood was close enough to Subways and other destinations, but far enough from all the action and noise. Will definitely remember this place the next time I visit New York!

Ulemper: The only issue that ever came up was the shower would leak a bit into the hallway floor.

Fordeler: Full buffet breakfast saves money and time running out elsewhere. Location is perfect. Only a block from Times Square. A block from most broadway shows. Lots of restaurants close by and close to subway . Our flight was early and they gave us a room at 9:30am at no extra charge . We will definitiley stay there again.

Fordeler: Modern design, the lounge area is designed to incorporate as co-working space where people can do work or have meeting, rooftop bar with great view to the city and empire state building, free bike rental, friendly staff

Ulemper: The room is a little small compare to other traditional hotel but it is really clever designed to maximize the use of space. There's only one glass door between the bathroom and the outside. If you share the room with someone, your 'business' could be heard.

Fordeler: Great studio space for working with yummy food and bar services available throughout the common areas. Surrounded by the city and all the great Korean food. Wifi is included and suer nice staff. Great value in this city.

Fordeler: As an interior designer, I have an appreciation to the level of design and details. The room was small, but because of thoughtful use of space, it functioned really well for our needs, plus with an expansive corner of floor to ceiling glass, it still felt open and airy. Great views. We loved hanging out in the public spaces, listening to live jazz. Only disappointment was that the roof deck was not open during our stay. Would have liked to have experienced that. The breakfast toast available in the lobby was amazing.

Ulemper: The HVAC system was loud. I did not sleep well the first night because of it. The entry doors are huge and heavy. While the ADA automatic door buttons were helpful, a door man would be a nice addition to help guests in and out of the Lobby with luggage. The elevators were slow. At times there was a line to get on the elevator on main level.

Ulemper: Sakte Wi-Fi

Fordeler: Location is very good, esp for those who want a quiet place or need to get to the UN. Beds are very comfortable, exercise equipment available in the room, and room is well apportioned.

Ulemper: No room service, staff can be a bit overwhelmed at times, not in the heart of the city (if that is important)

Fordeler: Zachary at the front desk was wonderful! All of the staff were so pleasant. The fresh flowers in the lobby were just beautiful. The art in residence program showcased interesting pieces of art throughout the hotel. The rooms were lovely, comfortable bed, very clean - an all around 10 out of 10 stay!

Ulemper: nothing negative.

Ulemper: Den ikke gjorde rent rommet. svært godt

Fordeler: Vis Restaurant personale var flott! Fin suite med utsikt over Broadway.

Ulemper: Mye støy om morgenen.

Fordeler: Utsikten var helt fantastisk. Rommet var nydelig. De ansatte var kunnskapsrike, vennlige og hjelpsomme.

Ulemper: Vi dro!

Fordeler: Veldig fint hotell med mye action

Ulemper: Dyr

Ulemper: Kostnad for parkering,tid til å få bilen,komforten på rommet.

Fordeler: Location

Ulemper: No elite services on weekends - $ charge to print out boarding pass - failed to clean room - front desk staff was not guest oriented - platinum member - will look for other hotels.

Fordeler: Our stay was fine. The staff was friendly, the room was clean. As one would expect for $400/night. The ticket counter for local shows was very helpful/convenient.

Ulemper: automated elevator system crammed too many people into each trip testing the fire alarm system each day that we stayed very uncomfortable sofa bed mattress (felt every spring)

Fordeler: We loved our view of the city, the lady at front desk upgraded our room at no charge, clean rooms, friendly staff, within walking distance of everything, will definitely stay here again

Ulemper: Breakfast buffet way overpriced for the quality

Fordeler: Location.

Fordeler: Very close to theatre and nice restaurants.

Ulemper: Breakfast was good but a bit pricy

Fordeler: People at front desk were nice

Ulemper: The customer service at the view lounge was terrible. The lady that served us did not believe that we enter staying at the hotel and Saud very loud that the room number that we gave her did not exist and I showed her my key. She was very rude we felt embarrased.

Fordeler: The is the one of the best locations in the theater district. Most of the major theaters are located within three blocks of the hotel. The same day ticket office is located yards away from the hotel so you can get up early to get your ticket and then return to your room. The hotel entrance is right off times square. The hotel is clean large and and the staff is very friendly and efficient. Many family oriented dining establishments are nearby as well as easy access to the subway and various tour operators.

Ulemper: The hotel is large and is used as a convention facility. So if you do not like large crowds and being in the location that is busy and very active during the evening hours, this is not the place for you.

Ulemper: the elevators were ridiculous......impossible to get to breakfast location,45 minute waits for elevator

Fordeler: Great location and some great views.

Ulemper: They apperently give every person in the hotel access to the executive lounge. I'm used to a crowd at times but this was crazy. They need to either expand the lounge or enforce the entry policy.

Fordeler: Location

Ulemper: Response time of the staff and high cost to eat hotel restaurant...

Fordeler: Rent, fint, bra personale. Romslige rom. Bra beliggenhet.

Ulemper: Dusjen var litt utdatert.

Fordeler: Servicen var flott, rommet var rent, gratis oppgradering!

Ulemper: Dusjen var ikke så bra. Rommet luktet litt som om noen hadde røkt der tidligere.

Fordeler: Very close to local sights and shopping. Easy check in and good WiFi speeds. Friendly crew and good mobile streaming to tv.

Fordeler: The lobby is wonderful. The staff are tremendous. The rooms are spacious and comfortable, although one was a bit noisy. But we were moved without fuss and very efficiently. Coffee and tea making equipment is by request. Good restaurant and bar.

Ulemper: The noisy room.

Ulemper: They didn't honor the booking for three so we walked out.

Fordeler: It went to Sofitel and resides there permanently. To accommodate a late evening meeting, staff in the in-house restaurant, Gaby, expedited my dinner order. Across three continents and three cities--New York, Amsterdam and Marrakech--I have come to rely on and expect great service.

Ulemper: I haven't found it yet.

Fordeler: Room was very comfortable. Breakfast was excellent.

Ulemper: Sometimes I had difficulty understanding the staff as their first language was french.

Fordeler: Friendly and helpful staff. Good location. Comfortable bed and nice room.

Ulemper: Check-in process was a nightmare. It took more than one hour until my reservation was finally found and confirmed.

Fordeler: Bed was unbelievably comfortable.

Ulemper: Bathroom was not as well outfitted as the bed.

Fordeler: Extremely friendly staff upgraded us to a king bed, left champagne in our room for our husband's birthday

Fordeler: Private rooftop bar and cozy lobby hangout space. European style breakfast lounge and 24 hr snack pantry. Room was small (though big for New York!) yet thoughtfully laid out with clever use of space. Fun/funky upscale low key vibe just perfect. Midtown location excellent for exploring NYC and checking out theatre scene. Daily complimentary bottled water. Friendly, helpful staff

Ulemper: If you pay for your breakfasts when you check in you save a couple bucks vs. paying on day of. I can understand that you'd want to have an estimate of how many diners they will be but, come on, this felt a little nickel and dime-y when everything else was so seamless.

Ulemper: Iron in room. Small gift shop. I was sick and had to walk out in snow to buy medicine.

Fordeler: Exactly what I needed for a one night business trip. Room is compact, but designed to be so, and spotlessly clean. Has a great location, fast wifi, brilliant communal spaces for getting out the laptop, and it took less than a minute to check in and out.

Fordeler: definitely a different style hotel but we still loved the concept. staff was very friendly. we would definitely stay here again.

Ulemper: since there wasn't any superfluous people like bell boys or concierge desks, I wish I saw a lil more savings and value in the price to stay here.

Fordeler: Beliggenhet

Ulemper: Rommet var lite og pris for små rom var høy. Rommet trengte å være er malt på nytt. WiFi upålitelig.

Fordeler: Pro

Ulemper: Ulemper

Fordeler: Beliggenhet

Ulemper: Ingen kaffe på rommene. Hotel restauranter er ganske middels. Det er mange gode restauranter i nærheten.

Fordeler: Stor TV på rommet ... veldig komfortabel seng. Stort rom. Veldig praktisk beliggenhet.

Ulemper: Sengen var ikke bra.

Fordeler: Bra beliggenhet, ansatte, renslighet. Hadde 2 dobbeltsenger til en overkommelig pris.

Ulemper: Håndklær ble litt hakkete, badet var lite.

Ulemper: Romservice. Kald, gammel mat

Fordeler: Fin størrelse på rommet for New York. Oppdatert og moderne.

Ulemper: Varmeovnen var fast på høy- og det var super varmt. Heldigvis virket vunduet og det ga en kald bris. Putene var myke og flate på samme tid.

Ulemper: Skitne bad

Fordeler: Beliggenhet

Ulemper: Personalet ved innsjekkingen

Ulemper: Badet ser gammelt!

Fordeler: Flott beliggenhet!

Fordeler: The hotel was very clean and comfortable. Centrally located with a few block from everything. We enjoyed a very nice weekend away without our children. A great feature for only $5 was the luggage check. We checked out around noon but still had plans in the city. We were able to leave out bags conveniently.

Fordeler: We booked the wrong date for the hotel. After we went to hotel and was told by the first staff that the hotel was sold out. She did not check the computer. Then we sit down in the lobby and booked the same hotel in 2 minutes. We were assigned the room right next to the elevator and it was very noisy. The location is great.

Ulemper: The bed was terrible. very soft. when one person moves, other person will be rolling around. For the 4 stars hotel, I will only give 2 stars.

Fordeler: View

Ulemper: We did not appreciate someone's socks hidden under the chair pillow and an aged piece of brownie in the fridge. Or the change of the room selected during the checking to a one with a door to an adjacent room that provided a minimum sound insulation.

Fordeler: Clean, spacious rooms that are tastefully decorated and comfortable.

Ulemper: Too difficult to get the internet. You have to join their club or jump through hoops daily.

Fordeler: The concierge gave wonderful recommendations before and during our trip!

Fordeler: Great location, friendly staff and the luxury linens on bed made it extra comfortable

Ulemper: I don't have a bad thing to say

Fordeler: The location was good with proximity to Time Square, Central Park, Broadway Shows w/o being right in the middle of it. The guys at the door we're great!

Ulemper: Our room was dated and not well designed for a suite. The working staff seemed taxed but was hard working and assisted with a smile once engaged. Management seemed aloof.

Fordeler: Everything

Ulemper: Restaurant service and housekeeping seem more lax and work without urgency or purpose... Unmotivated!

Fordeler: The only reason I booked this hotel was because of the location

Ulemper: Old building doors to the room are very hard to open and close, beds are very uncomfortable I got a back pain and my son got the same back problem from the bad mattress No coffee machine or any complimentary in a 5 Star suit, , They had a wrong fire alarm went on two nights on the roll around 1:00 o’clock in the morning woke us up and they didn’t do anything for it to make up to us I travel a lot and always stay in 5 stars hotels all over the world This hotel (London New York) was the worst hotel I ever stayed in for the last 10 years of my life I suggest no one to stay in this hotel for any price I wasted my $$$ money and plus I damaged my health by staying there

Fordeler: The room is spacious

Ulemper: No

Fordeler: Convenience to Times Square (could walk to all the theaters!) and the staff was super friendly.

Fordeler: The staff is amazing!!! We have been going to this hotel for over 8 years.

Fordeler: The location was perfect right around the corner of Times Square.

Ulemper: This is not a 4.5 start like it’s advertised. The sink was missing the plug opener, there was no mini fridge but a whole in a cabinet. House cleaning showed up 3rd night at 9pm to ask if we need the room cleaned.

Fordeler: It was walking distance where I needed to be during this trip and it was in a prime spot.

Fordeler: The location was perfect and the staff were so kind and accommodating!

Ulemper: there is no way that this hotel is 4.5 stars (like Weston and intercontinental!?) while the W is 4!

Fordeler: Location is the best and room cleanliness is excellent

Ulemper: Nothing much, the view from the 3rd floor wasn't the best.

Fordeler: Location was perfect

Ulemper: Cleanliness, service and overall expectation of what is ranked as a 4.5 Star location.

Fordeler: Location, location, location! Followed closely by the quiet of the rooms (you're only half a block from Times Square, but you can sleep soundly) and the friendliness of the staff.

Fordeler: Location was great!

Ulemper: Definitely NOT a 4.5 star hotel. Bathroom was dirty. Tool cold showers everyday. Only one robe in the room. Cleanliness was sub par.

Fordeler: The location was spot on!

Ulemper: For the star level, I expected a bit more. We went without hot water 2 of the 3 days we were there. We pointed it out several times to the staff without results.