Gorgeous hotel, but the staff was rude on multiple occasions. I am used to being treated like royalty when I spend this much on a room.
nice and quiet. Great service the room is too small
Everything. It was perfect. Room was a little small but I can't complain for the price I paid.
Service, rooms, location Nothing
Location, housekeeping services, large room. Gym is spacious and it offers certain fitness activities to the guests, such as Pilates and Yoga. The blinds didn't close totally and allow some lighting into the room. Next day it was fixed with Velcro straps. The front desk assured me that I had a view to 5th Ave and it wasn't true. I saw the back of other buildings towards W 55 St. The gym is spacious but the machines are outdated and only for a certain group of muscles.
Great employees with lovely attitudes
Great location. Fantastic bed. restaurant/café staff not very effective, engaging or helpful. however the remainder of the employees at the hotel were excellent.
Good location near main atractions Yes, bad attention, lack of amenities.
the location is great- staff helpful
The locationa and staff is great. The Hotel rooms are shabby
Friendly staff and traditional hotel
as this was christmas the hotel lookes lovely the staff were very helpful and the location was good fot central park area
Very clean. Pretty decor. Friendly staff. Willing to meet needs when asked.
great location very expensive food
The Library is a gem.....Outstanding food, service and ambiance
The location of the Hotel. Very close to the shopping area and to Central park.
It is a small elegant hotel. The rooms were spacious and beautifully appointed. We loved the hotel, but returned to find our room had not been made up all day. They got someone right up to us, but I was surprised by that.
the hotel was very centally located i did not like the way we were receives at the reception desk.the person that receiveved us was very to the point and did very little effort to try to accomidate us.
My experience made every other hotel I have stayed at seem 5-Star! I paid over $----- for the night and checked out to sleep at a hotel staffed by sane people. The security guard Patrick banging on my hotel door demanding entry and falsely accusing me of smoking marihuana. I am a 55 year old man and my guest was a medical doctor. No phone call, No 'Sorry to bother you sir...' Just an unhinged rent-a-cop. Wow!
Beautiful hotel with a wonderful staff. Location couldn't be better. If you enjoy luxury this is the place.
If you want impeccable service, and enjoy every amenity you could think of, then this is your hotel! Everything from friendly service to comfortable clean rooms, this hotel delivers. It's close to everything interesting, theatre, shopping, restaurants. I can't wait to return! Thank you St. Regis. A fun-filled weekend that gave us a life time of memories.
wonderful staff and excellent service, good room service recipes, amazing manager at check in, absolutely incredible and wonderfully welcoming customer service room was incredibly dated and due for a remodel years ago, minimal in furniture, old and worn mattress , sheets incredibly thin with very used and uncomfortable bedding, carpet is dusty from years and years of use, furniture was so old, minimal, totally uncomfortable, bathroom lighting incredibly poor, light fixtures giving off minimal light, lack of art or general in room FF&E comfort expected at a 5 star property
Luxurious hotel with superb location! The staff are caring, friendly & very helpful with restaurant recommendations or any other needs! The superior rooms are on the smaller side as compared to other luxury hotels in the same price range
Location Old fashion very loud poor AC system
Location, staff, security and quiet elegance. Beds were also extremely comfortable. Cleanliness of rooms was noticeably good. Hotel is very quiet at night. You will get a good night's sleep. They need an easy coffee shop with coffee and breakfast breads/toast available on the go at a reasonable price. Coffee service in lobby should remain open longer.
I love Indian food and since the Pierre is a member of the Taj Group, they have several traditional Indian cuisine items on the menu, even for breakfast. Plus, their Indian food is delicious!
The windows in the room were frosted. No view, not even of the air shaft. The room was discounted and the advertisement said, 'Courtyard View', so expectations were low. But FROSTED WINDOWS at the PIERRE.....WTF. If I were the Pierre I would be embarrassed to sell that room. Save it as a spare, use it to comp. someone when you are sold out, but don't advertise it as a Courtyard View when rooms at Rikers' Island have a better view of a courtyard than cell block 412, at the Pierre. I cannot believe the Pierre needs my $500/night and would stoop to selling this room, which is so below their supposed standards. Get rid of the elevator escorts and you won't have to mislead people into an unsatisfying purchase. No more Taj, Pierre for this vacationer. The Essex House has worked fine in the past and will again in the future. HUGE disappointment.
The suite was beautiful and nicely appointed. Room was upgraded to suite due to my anniversary. They sent gratis champagne and cake which was waiting for us after dinner. We were on 4th floor and room was next to heating/AC machines. So long as you didn't look out the window, it was lovely. (I recognize I didn't pay for park view but street view but did end up with the single worst view room in the place.)
Warm and friendly atmosphere
Large and renovated bathroom Bedroom small
The attentiveness of the staff and the location. The bed was a little uncomfortable.
have not heard any "no, it is not possible" no
good personal service and good location my deluxe room which is more expensive than their standard and superior rooms already was very small for the price i paid even in nyc. also tiny closet space and drawer space.
Everyone was extremely helpful and the rooms were large and clean. The hotel is located on a side street, close to shopping but quiet. I would highly recommend this hotel. The prices in the hotel restaurant were extremely high. A cup of coffee was $10 and yogurt with granola and berries was $27. It was very good but this wasn't room service but actually in the restaurant.
The upper east side hotel is steps away from coffee shops and boutiques, restaurants are a 20 minute walk away or 5 minutes in a cab. The standard is high, rooms are spacious and clean and the staff are friendly, helpful and have exceptional manners compared to other hotels that I've stayed in. The best thing about this hotel was the European influence. I didn't like that a simple standard coffee cost $6, which really should've been free in the morning given the price (albeit worth it) of the hotel stay. Two cocktails should not have cost $46, especially when prosecco was used instead of champagne.
Friendly and helpful staff, great location and comfortable rooms
The location was great!
The hotel staff was - without any exception - very committed and excellently prepared to facilitate all guest needs immediately Concierge recommended a restaurant (the water's edge) to follow the 4th of July fireworks, but from there one could not see even one rocket. A lot of money wasted for nothing.
small hotel and very close to Central Park. service was impeccable no
The property is vintage upper East Side in design and service. The property appeared to be maintained extremely well and the staff was always attentive. The rooms were immaculate and very well maintained. The location is walking distance from both upper East side boutiques and restaurants as well as from midtown shopping, museums and people watching. Subway access is also very convenient. I would recommended this hotel to anyone looking for an old world luxury experience in the heart of vintage New York. I would also return without hesitation. No complains on this visit
Nice facilities and great location Hotel staff could be more helpful
beliggenhet sentral ved central park uhyre lite serviceminded personale , arrogante .
Ubehagelig med at alle skulle ha penger for den minste ting. Kunne har vært lagt inn i prisen. Alle ekstrautgifter som skatt, service etc. kunne ha vært lagt inn i prisen. Jeg var singel og betalte hotellrommet som om det var to personer. Her burde det ha vært noe reduksjon. Jeg bad om et singel rom, men fikk ikke tilbakemelding på det.
Sentralt og fantastisk beliggenhet. Store gode rom og meget gode senger.Super service på værelsene. Ikke minst man følte seg meget trygg. Velger gjerne dette hotellet igjen neste gang og anbefaler det gjerne til andre. nei.
Helmsley har en perfekt beliggenhet, fantastisk utsikt mot Central Park, bra service, koselig bar, anbefales på det varmeste! Nei!
The best things about the Ritz Carlton Central Park are its Club Lounge area and Spa. Especially good is the ladies lounge where frest fruit, beverages and La Prarie products are provided at no extra cost. The hotel is expensive but worth every cent.
The service at this hotel is the best we ever had.
Faultless service, excellent attention to detail, great location some problems with check-in, room was not ready
location room comfort breakfest , no restaurant for dinner , staff has charge double my card
Staff were incredibly courteous, friendly and helpful. Club level facilities and food were excellent. Surprized considering the price that the room was a bit small
Very dedicated hard working staff from the front door men to the cleaning people. Exceptional service, wonderful amenities, excellent location, close to everything. Nothing.
This hotel is by far the best hotel I have ever stayed at. The Ritz Carlton staff could not do enough for you. The place is luxurious and no request is too small. The staff are very courteous and even though the Hotel is geared more towards adults and business travellers, the staff were exceptionally friendly and welcoming to my two children. Who also thought this hotel "rocked"!!
Everything - and especially Norman the Bartender - a great person. None.
great location and view on Central park
The staff is excellent. There are additional amenities including a bar, restaurant and nice seating area. The rooms are nice, but a bit dark. Would like softer towels.
The hotel is in the last stages of intensive renovation, but the renovated rooms are up to modern luxury standards and any inconvenience that you might experience is more than compensated for by the really cheerful staff. The Opia restaurant, which is independently owned by French management is good quality and a it has buzzing, funky bar.
price was right, good location noisy, poor service, still under construction.
Very clean, very comfortable beds. Staff was very knowledgeable, friendly and accommodating. Will definitely be staying here again as the location is terrific. Subway is close by but it was an easy walk to museums and Central Park. Many great local restaurants and Whole Foods is a short walk away. I loved the "my pie" takeout around the corner.
the location, the bed, and espicially Pernel the shower
It was a very fun design for the hotel, and I really liked the modern/scandinavian look, especially the stone and glass bathrooms! The bed was surprisingly not as comfortable as I would expect from a hotel. It was a bit hard, and the sheets (especially the fitted one) a bit scratchy (though the comforter was very soft and nice!)
Staff, location, quite clean. // Empleados serviciales, localizacion muy buena, bastante limpio. Still working on the refit. Air Conditioning very noisy. Very expensive breakfast as many other hoterls in ny. // Sigue en obras. El aire acondicionado muy ruidoso. Desayuno carisimo como casi todos los hoteles de ny.
The junior suite was nice. I had to request twice at the front desk that an engineer come to my room to check on noise in the walls. The engineer said that nothing could be done as it is the result of water going down the pipes. Thus, my sleep was disturbed multiple times in the evening. In addition, I requested to be moved which they could not and did not offer to move me to an equal or better suite.
Excellent location and amazing staff. Nothing.
Valet greeted us with a smile, never once complained about the excessively heavy bags he mounted onto his cart-5 in all. Gave us pointers on what to check out while we were in NY. Receptionist was amazing as well. We arrived very early and she was able to get us right into a room! The room was small but nicely decorated and very clean and quiet. We enjoyed our stay!
work in progress in the hotel.
I loved the location. There was a lot to see in walking distance. The room service was great and the walk in shower was nice. The room was a bit small. There were a few holes in the wall above the TV, which were a bit of an eye sore. Parking was listed as an amenity when in reality you go park your own car somewhere on the side of the street.
Liked overall feel. Location great. Our room was very quiet as promised. Owner needs to invest in climate control system. AC not available during 70 degree days. Staff was very helpful and provided fans but this hotel would be so much better with modern a/c. Would love to recommend but that's a problem.
Rooms comfortable, good amenities, friendly staff, well located Bed was not as hard as we like
Friendly, helpful staff. I had no dislike.
The air condition was switched off because it was winter, resulting in extremely overheated rooms without any possibility of cooling. The staff offered a ventilator which was broken. Never will I ever go there again.
The staff was awesome,the epidemy of good service, kind and helpful. The room clean and organized. The AC could have been cooler, but slept great. I forgot my charger and called back to see if they had found it, they held it for me and I picked it up with my bag a couple of hours later.
The staff is always amazing!
Clean, nice, older facility. Staff is very friendly. Small rooms. Bed not very comfortable and the showers need a door! I realize that's trendy, but it's too cold a breezy!!
Hi Guy's, I had a wonderful time the staff were so nice helpfull from the time we walked in to the hotel It was a big treat for my daughter 11years and me Can't wait to go back x Hazel
That we all fit very well and locatinon is grate Tus restaurant is not very good, Is expensive, has bad service, and has no god food
our room was amazing! and a great location. you need to pay for wi-fi
the bed was very comfortable ,nice and quiet in hotel, room was very small,but got upgraded to a suite.noisy on second floor from trafic.receptrion area could be up graded.not close to time square.
Se over. Mer utstyr på kjøkken, f.eks. manglet stekepanne.
Et rolig hotell midt i storbyen, en perfekt base. Nei
Perfekt beliggenhet og store rom med veldig god standard. Veldig behjelpelige og hyggelige ansatte. Nei
Fantastisk beliggenhet, bra gjennomført design, deilig og godt utstyrt bad, praktisk og behagelig med kjøkkenkrok, inkludert nettilgang. Litt merkelig at opphold utover en uke bare inkluderer en rengjøring I uka I prisen.
Sentral beliggenhet til det aller meste av severdigheter