The location was very convenient to all of the Financial District. The attached restaurant provided good food and standard NY prices. The room was clean, quite (outside noise was minimal) and the staff very accommodating. Although the parking was discounted, it was about a block away. It was not clear where the parking facility was located and I circled the blocks a few times and wound up having to call the hotel to give me instructions on where to go.
The staff is very courteous and helpful. The premises are clean and well maintained. The location is awesome if you like to walk around and take in the sights. The Financial District is one of the few places I enjoy walking around as it isn't as densely populated at night. The room we had was right by a garbage disposal or ice machine so every so often we'd hear it go off. Very distracting and unpleasant. The room seemed smaller than it is because the ceilings are outrageously tall. The bathroom looks like the designer took a page out of the YMCA men's domicile for inspiration - cheap tile, crappy shower, meh. The windows haven't been washed in what I can only assume is eons so even if the view were breathtaking (it wasn't) you wouldn't be able to see it properly.
It is clean and modern. Good location. No parking.
Location Bed sheets were not cleaned prior to my arrival, and I found out the next day that they do not clean sheets unless you ask. This is TOTALLY unacceptable for ANY hotel, much less one that you rate as 4 stars. Breakfast eggs and sausage were tasteless.
Excellent location: sightseeing and transportation -subways. Staff friendly and helpful. Elevator capacity not enough especially at checkout time
The staff of this hotel was great. The bed was comfortable. It was clean. The room was loud. Even at a high floor I could hear everything that happened outside my door or next door. Also things in the room showed wear: broken outlets and cracked tiles. The first floor entrance is confusing and gross--it smelled like damp and mold. The a/c/heater was so loud I just turned it off at night because it would wake me up.
Got a room last minute. Great deal in price. The room was small but perfect for just me and my boyfriend when we just needed a place to crash for the night. Clean rooms and good service. Check out at noon was a plus. Would come back.
Cityview room only can see a wall and room wasn't cleaned. Stauff not helpful.
The staff and location were perfect
The room AC didn't work and when i came back after a day in the city the bed sheet had mascara and yellow stains on it. I i called the hotel staff they change the sheets and gave me a bottle of water for the troubles bit they could not fix the AC. The staff, I mean if the AC is not working you refund the customer the money cause you are sold out and let them go somewhere else, but they said sorry we can not refund. Unreal ... SPG is really dropping the ball with Aloft hotels.