New York Hoteller i nærheten av American Girl Place

Everything. It was perfect. Room was a little small but I can't complain for the price I paid.

Great employees with lovely attitudes

Our room directly overlooked St. Patrick's Cathedral and it was gorgeous. The room was spacious (unusual for NY), clean and comfortable. There's a wonderful café right off the beautiful hotel lobby for specialty coffees and French pastries, and the fitness center is amazing. Plenty of bar/restaurants within walking distance, as are many of the tourist attractions such as Rock Center. I would highly recommend this hotel, and will look into staying there again. There was nothing that I disliked about this hotel, although I would have preferred a lower internet rate (it is $16/day).

Decor, location, cleanliness $16.00 for wifi

Beautiful hotel, incredible view and far enough away from the craziness of Times Square but a pretty easy walk to wherever you want to go. I was skeptical because of the deal we got on hotels.com but it was an awesome spot! No closet in the hotel room.

Large rooms, excellent location

Absolutely beautiful hotel in a great location! Loved my stay there!! Charging 16.00 per day for wifi is insane

My wife and I stayed at the Palace many years ago and this stay was the first under Lotte's ownership. It's a big hotel, so it lacked the intimacy of some place like the Lowell Carlyle or the Plaza Athenee. That said, it's considerably less expensive, unless you are in the Towers. What I found remarkable was the consistency of staff attitude. Friendly, appropriately personal, attentive, and helpful. $50 for a simple breakfast (farro porridge with fruit, coffee, and a freshly made vegetable juice, was a new high (or low, depending on how you look at it) for New York. Delicious for sure, but pricey.

location room wasnt clean properly by housekeeping

Staff was great, service excellent, rooms were huge in the Tower No coffe in room, very pricey to have sent to your room

The location was great. It was extremely clean and had everything that we needed for our stay. I would appreciate having a airport shuttle.

Desk staff was very friendly and accommodating. Housekeeping staff very nice Breakfast is way overpriced and staff would stand around instead of checking on things like coffee refills.

It was a good location for what we had planned for Thanksgiving. Nice short walk to the parade and many other things around Rockefeller Center. Room was decent size for New York City. Small Lobby.

Great Location and services, comfortable room, bar and food was excellent. Delighted with the thoughtful ref. books left in our room and the "Club" atmosphere. *****

Location, location, location Cost Not luxury (wanted something basic which is more in line with my personality) Slow elevators No safes in rooms

The staff were very informative,friendly,and accommodating. The location was amazing!

LOVED the purified water on our floor. Also, the Guest Closet on our floor was nice. Had extra coffee and an iron. Loved the look and the value.

Convenient location and reasonable pricing make this a good choice for a NYC weekend. The room was modern with all the needed items. Not really a negative but do note there is no lobby here, just a couple terminals to check in and one person to help you. So not a full service hotel but it was ok with us. Breakfast was typical american buffet for about average NY prices. We generally don't spend a lot of time in the room while in NY so this was good.

We loved the location. Bed was a little hard for my husband, but I was comfortable

For a solo, environmentally-conscious traveler, it was fun to experience what it's like to live in 250sqft of room. Everything in the room was well-designed to fit all the conveniences of modern life into perfectly organized, perfectly sized furnitures and fixtures. The tiling, furniture, and appliances all felt modern and fresh. My only 2 negative experiences during my stay were the thin walls and not-so-comfortable mattress. In all fairness, I sleep on a premium mattress at home, so the bar was quite high. But mattress aside, I wish there was more sound-proofing on the walls - particularly exterior walls and windows. The NYC night-time jack-hammers kept me up until 3am. Even my White Noise app on my phone couldn't drown it out. If you stay here, bring earplugs

The bed was horrible...not enough blankets either.

My wife an I had a very nice 4 day stay at the Muse. The room was comfortable with very little street noise, do to the double pane windows and being on the 14th floor. The restaurant was very nice and comfortable for breakfast. The doormen were helpful in getting us a cab in the wet snow after the police closed the street. Overall a very nice stay. The staff could have done more to keep a Saturday night bachelorette party quiet in the two rooms next to ours. The desk/ phone staff need to be better trained in handling customer complaints.

Really close to everything! Staff was nice. WE had room 409 and it was really small ......the windows faced the school gymnasium next door so we had to keep our blinds closed so the room was dark unless we had ALL the lights on. Not sure I would stay again, but it was very convenient.