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Location was perfect . Check in and check out is very easy and staff was very friendly . We request for double bed and sofa we paid more to get room like that but sofa was too old to sleep on and they bring us roller bed but matteres was very uncomfortable that u can feel all the metal under the sheet.
The is the one of the best locations in the theater district. Most of the major theaters are located within three blocks of the hotel. The same day ticket office is located yards away from the hotel so you can get up early to get your ticket and then return to your room. The hotel entrance is right off times square. The hotel is clean large and and the staff is very friendly and efficient. Many family oriented dining establishments are nearby as well as easy access to the subway and various tour operators. The hotel is large and is used as a convention facility. So if you do not like large crowds and being in the location that is busy and very active during the evening hours, this is not the place for you.
People at front desk were nice The customer service at the view lounge was terrible. The lady that served us did not believe that we enter staying at the hotel and Saud very loud that the room number that we gave her did not exist and I showed her my key. She was very rude we felt embarrased.
Great location and some great views. They apperently give every person in the hotel access to the executive lounge. I'm used to a crowd at times but this was crazy. They need to either expand the lounge or enforce the entry policy.
Location No elite services on weekends - $ charge to print out boarding pass - failed to clean room - front desk staff was not guest oriented - platinum member - will look for other hotels.
We loved our view of the city, the lady at front desk upgraded our room at no charge, clean rooms, friendly staff, within walking distance of everything, will definitely stay here again Breakfast buffet way overpriced for the quality
Our stay was fine. The staff was friendly, the room was clean. As one would expect for $400/night. The ticket counter for local shows was very helpful/convenient. automated elevator system crammed too many people into each trip testing the fire alarm system each day that we stayed very uncomfortable sofa bed mattress (felt every spring)
The View Restaurant was absolutely amazing. Room was lovely. Staff was knowledgable, friendly and helpful. Leaving!
View Restaurant staff was great! Nice suite with view of Broadway. Construction noise in the morning.
The did not clean the room very well
Location Response time of the staff and high cost to eat hotel restaurant...
Very Nice Hotel with a lot of action Expensive
Glimrende beliggenhet midt i sentrum av Manhatten, Bra utsikt over byen fra vårt rom i 41 etasje. Stilt, rent og røykfritt rom. Glimrende service i resepsjon/concierge.
Flott beliggenhet.God service i resepsjonen. Reint og ryddig. Vi var 4 pers registert på rommet, men måtte hver dag be om å få det 4. håndklesettet.
Hotellet hadde meget bra beliggenhet. Hotellet hadde en meget behjelpelig concierge. Fantastisk utsikt fre 39. etasje.
Det var veldig god plasering på Brodway, nerme undergtund, teatere, tur busser, shopping.
Dørvakter i inngangsdøren for å sjekke at du faktisk bor på hotellet for å kunne komme inn. Dårlig service blant personale. Altfor mye mennesker til enhver tid. Ingen særlige sitteområder i lobbyen. Alt var dyrt på hotellet. En pils koster 10 dollar i motsetning til mange andre plasser der det kun kostet 5 dollar.
ligger perfekt til. god service. trygghet. lett å få taxi.god frokost, noe dyrt med buffet.
pen foajee, nydelig, men lite rom
stor deilig seng. Mulighet til å lage kaffe på rommet. Beliggenheten av hotellet. Ypperlig for shopping og teater Storre plass på badet til yoalettsaker
Hotellet ligger lett tilgjengelig, omtrent midt i New York, god service, fine rom og gode senger.
Private rooftop bar and cozy lobby hangout space. European style breakfast lounge and 24 hr snack pantry. Room was small (though big for New York!) yet thoughtfully laid out with clever use of space. Fun/funky upscale low key vibe just perfect. Midtown location excellent for exploring NYC and checking out theatre scene. Daily complimentary bottled water. Friendly, helpful staff If you pay for your breakfasts when you check in you save a couple bucks vs. paying on day of. I can understand that you'd want to have an estimate of how many diners they will be but, come on, this felt a little nickel and dime-y when everything else was so seamless.
definitely a different style hotel but we still loved the concept. staff was very friendly. we would definitely stay here again. since there wasn't any superfluous people like bell boys or concierge desks, I wish I saw a lil more savings and value in the price to stay here.
The location was ideal as it was close to tourist attractions. Lobby was beautifully decorated for Christmas and had a very festive luxurious feel. The rooms however were comfortable, standard but clean and gave Bath and Body Works as complimentary toiletries which was a nice touch. Staff were also friendly. Chargable WIFI - We live in a day and age where communication abroad is important to some. Free WIFI should've been included with the room as it wasn't cheap to book here and would be nice if it was complimentary like other hotels in the area. Also we stayed in room 754 where the air con fan wouldn't switch off (in December)!
Very good, central location on 7th Avenue. Just a few blocks from Times Square, Central Park, immediately adjacent to Broadway...can easily walk (or use subway) to anywhere in Midtown. Hotel staff was courteous and helpful. Had a decent breakfast bar in the lobby with very kind, courteous employees staffing it. Was an enjoyable visit every morning, though it's primarily only got muffins, fruit, and coffee. Room was very minimalist and small. Bed was not particularly comfortable. TV only has a few channels and reception was fuzzy on about half of them. Wi-fi is not free - costs roughly $15 per day, less if you buy several days' worth of usage up front. Noise from the street below was pretty noticeable; it would have been very difficult to tune it out completely had I not been using ear plugs. Basically, it's cheaper than the other (nicer, I would assume) hotels in the area, but the location could make it worthwhile if you don't plan to spend a lot of time in your room...and it's NYC, so why would you? Spend a lot of time out in Manhattan, making use of the great location, and you won't mind the facilities as much.
Location Too noisy
Location Room facility
Being close to Broadway, Central Park and Rockefeller Center. The staff was very helpful.
Place, location, access, and security
Location 1. No communication by hotel staff. They tried to place us in a room that is half the size of a regular room without even telling us when we checked in. We found about this when we actually entered the room. After that we had to reconcile this very uncomfortable and unexpected experience. 2. Hotel management spent 10 minutes explaining how they cannot keep the fully paid room and that upon check in they will place and assign the room of their availability. Why bother and pay in advance if there is no guarantee? 3. We didn't feel hospitality was there at all. It truly came across as just another place interested in making money rather than building long lasting experience 4. Hotel is definitely run down and it stinks super bad. 5. We would not recommend this hotel and definitely would not have given it 3 stars. Stay some place else!
Noise from nearby club was very present in the room every night until 2AM
The room was clean and the beds were comfortable. The location was excellent for our needs. The hotel is tired and worn. It needs an injection of cash to update and refresh the rooms and fixtures. It wasn't the worst place to stay because it was clean and the location was great. The front desk was understaffed at both check-in and check-out. This created long lines and long waits. We had to wait an hour for our room to be ready because they were behind on their turn-overs and we arrived at 8PM. They need to hire more staff for peak times.
Perfect location. Great value for money.
Location Poor a/c - room was very warm. Bathroom was small and bed wasn't that comfortable
Great Location and wonderful people made this place worth being in NYC!!! Nothing...
Location was fantastic, as it was easily accessible to Central Park and train stations. Breakfast selection was great, since it was included in part of the $40 per day per person deal. I am having mixed feelings about the $40 per day per person charge, since the only benefit to someone who is on a business trip might be the breakfast (which was great). But I guess everyone might want an option to opt in or out for such fees. Housekeeping was bad - requested some extra hangers/hairdryer at night but never came. I had to remind them the next morning for it. Same deal when they make up the room - sometimes they are missing bottles of water, others they forget to replenish towels. No standardization in the process. I do not exactly feel the five stars was well deserved as compared to other hotels.
Location Radiator pipes baning all night no sleep at all
Only location is good Hotel looks like a stale, old bathroom equipment, there is no bar and restaurant in the hotel; standard rooms windows overlook the courtyard, or rather, the windows of another wing of the hotel, the constant noise of ventilation and construction equipment is under the windows. Of the six elevators only two operate in this multistory building. On the day of departure, I was late for the shuttle, since at least 15 minutes wait for the elevator to come down with luggage - only one elevator was operating! Reception explained that the hotel is in the process of reconstruction. But there was not warning about this on the site! Very disappointed!
Hotel location is wonderful. Walking distance from so many NYC landmarks.
Awesome location Beautiful lobby and bar Small bathroom Bath tub had peeling paint Room was directly across from the elevators (which were loud)
The hotel was clean and had a great location! Staff was polite and helpful. Liked it all!
Love the location. Youssef at the front desk was wonderful and helpful. Always a smile on his face.
The hotel and staff were pleasant. Our room was nice and clean. Rooms are small but we expected that. The hotel is very busy. We were there for fun and enjoyed the craziness. New York never sleeps, but I like to. Bring ear plugs if you stay in Time Square. New Yorkers like their car horns.
everything, the history of it, the staff, the decor too bad the restaurant closed
With its location just hard to compete but, anything beyond that is not remarkable. The hotel old fashioned, we change three rooms and still have not found a room that has hot water which meets our demands. Only after a number of requests thay sent a plumber who fixed the problem. Very suitable for those who want mainly to visit the city and get a good-value because of the location. This huge hotel stay can not offer much more.
Room was clean. The ugly bath tub. Noisy heating system and bad pluming pipes made a awful noise all night . Didn't sleep well and was up early and checked out. This hotel was recommended to my spouse and I.
The staff are very friendly, helpful and efficient, especially Justyna from Reception/Reservation. Location is awesome. The hotel has a great security policy. We felt secured. The hotel physical looks need to be updated and maintained. This may upgrade the hotel in general and compete with other hotels in the area.
Location wasn't too bad. Very close to Times square. Walking distance to Broadway shows and shops. Extremely small bathroom with no ventilation. Walls are thin. Could here everything going on outside like the windows we open even though they weren't. No dresser to put clothes in. Very basic. Loud air conditioner. Laundry facilities would help a lot! Took forever to get an elevator bc they were always full. St Front desk staff not so friendly. Conceirse service not useful at all. Didn't even try to help us figure out things to do. Very disappointed.
Veldig sentralt.Ingen støy hverken fra biler eller folk(Vi bodde i 15.etasje).Kjekke stuepiker. Hotellet tilbøy limousinskyss til flyplassen(dette var kun 5 dollar dyrere enn taxi) liker ikke vegg til vegg tepper på gulv men dette er desverre veldig vanlig i USA. Da vi våknet om morgenen avreisedagen lå regningen på gulvet i rommet. Regner med personalet hadde lagt den inn på rommet mens vi sov,forhåpentligvis under dørsprekken. Resepsjonistene var lite serviceminded.
God beliggenhet, hyggelig personale,god stemning,god informasjon,rolige rom. Hadde ønsket en kaffe/vannmaskin på rommet. Det kunne vært klokt å inkludere frokost i prisen.
Svært sentralt, men allikevel godt skjermet for støy. Datasystemet som styrer hesiene fungerte dårlig, og medførte en del ekstra venting.
fantastisk beliggenhet mellom time square og central park, kort vei til alt:-) Stilig og meget bra hotell Nei
Veldig fornøyd med rommet, beliggenheten og prisen. Frokosten er dyr, det samme er internettilgangen, men gode alternativer like i nærheten. Hotellet kan absolutt anbefales.
Svært vennlig og profft personale, store flotte rom.Beliggenheten. Bedre restaurant
Veldig fin beliggenhet i forhold til shopping på 5th avenue, times square, central park og museer. Standard rom ble pusset opp for 5 år siden, men har fortsatt eldre elementer som gamle tepper osv. Litt slitt.
Perfekt beliggende rett ved Time Square.
Sentralt i New York, nært Broadway and shopping. Easy access to communication.
Det var beliggenheten som var fantastisk . Nært til buss , t-bane , kafer ,resturanter , shopping osv . De som jobbet der var veldig hyggelig og service innstilt.
Hotellet har en utmerket beliggenhet. Veldig sentralt. Oppfyller ønsker om det nødvendige. Godt renhold og mange muligheter til å få seg frokost i nærheten. Opplevdes mørkt innredet og upersonlig.
Location, rooms, restaurant, and 54th Floor Lounge were very nice Everything... we will be back.
Very Clean, Very Modern. Loved it!
The location was great. So close to Time Square and in the middle of 2 great Irish Pubs. Only that we could not stay longer.
Very clean rooms, updated rooms, great service, great location.
Overall staff was friendly.....BUT Our beds were very firm, and our maid did a lousy job cleaning our room. She left a dirty wash cloth on our bathroom floor for two days! We did not receive our requested newspaper at our door, and the staff would not give us a paper because there were no extras. The Internet charges were ridiculous!
Location Overall atmosphere less than satisfactory
Location was great A bit noisy Some of the staff( not all) had attitude. I noticed they were attentive to some people better than others.
The view of the city and comfortable bed
Had a wonderful stay. The staff was very attentive and always seeking ways to make our stay better. The location to shows was the best with a theater right next door and the 54th floor bar was a perfect after theater hang out for drinks and snacks. It was also steps away from the subway to go in any direction. We did not have to step foot in a "smelly" new york taxi all weekend not to say the subway was a bouquet.....just kidding on the smell.
Et hotell som ligger meget sentral på Manhattan. Korte gåavstander til ulike fasiliteter. Rommet var litt lite.
OK Location Very cramped and noisy.
Beliggenheten er ypperlig. Størrelsen på rommene er fin for 3 pers (2 rom). Bra renhold. Sofasenga kunne vært mer komfortabel. Kaos ved utlevering av bagasje.
OK for the money Very noisy and cramped hotel. Stayed at the Crowne Plaza next door a few days earlier and learned to appreciate it after staying at Time
Hotellet har perfekt beliggenhet , hyggelig og behjelpelig personalet . Moderne hotell med nye fine rom . De to første nettene fungerte ikke ventilasjonen . Ikke behagelig når temperatueren har passert + 30 .
Near Times Square, cleanliness and open room with large window...
The bathroom was very undesirable!! From the door not shutting all the way (sitting at the desk you could see the person sitting on the toilet because there was that much of a gap) to the shower that everyone can see your shadow in - so uncomfortable with others in the room
Easy walk over to Times Square. The room was beautiful and I really felt like I got a great deal staying here! It's New York so of course it was a tight fit, but our family of four in the double deluxe room never felt too crowded. The staff was friendly and helpful, and the neighborhood was close enough to Subways and other destinations, but far enough from all the action and noise. Will definitely remember this place the next time I visit New York! The only issue that ever came up was the shower would leak a bit into the hallway floor.