Very clean. Pretty decor. Friendly staff. Willing to meet needs when asked.
The location of the Hotel. Very close to the shopping area and to Central park.
Good location near main atractions Yes, bad attention, lack of amenities.
as this was christmas the hotel lookes lovely the staff were very helpful and the location was good fot central park area
the hotel was very centally located i did not like the way we were receives at the reception desk.the person that receiveved us was very to the point and did very little effort to try to accomidate us.
The locationa and staff is great. The Hotel rooms are shabby
The Library is a gem.....Outstanding food, service and ambiance
Friendly staff and traditional hotel
great location very expensive food
It is a small elegant hotel. The rooms were spacious and beautifully appointed. We loved the hotel, but returned to find our room had not been made up all day. They got someone right up to us, but I was surprised by that.
the location is great- staff helpful
Great location. Fantastic bed. restaurant/café staff not very effective, engaging or helpful. however the remainder of the employees at the hotel were excellent.
The windows in the room were frosted. No view, not even of the air shaft. The room was discounted and the advertisement said, 'Courtyard View', so expectations were low. But FROSTED WINDOWS at the PIERRE.....WTF. If I were the Pierre I would be embarrassed to sell that room. Save it as a spare, use it to comp. someone when you are sold out, but don't advertise it as a Courtyard View when rooms at Rikers' Island have a better view of a courtyard than cell block 412, at the Pierre. I cannot believe the Pierre needs my $500/night and would stoop to selling this room, which is so below their supposed standards. Get rid of the elevator escorts and you won't have to mislead people into an unsatisfying purchase. No more Taj, Pierre for this vacationer. The Essex House has worked fine in the past and will again in the future. HUGE disappointment.
Location, staff, security and quiet elegance. Beds were also extremely comfortable. Cleanliness of rooms was noticeably good. Hotel is very quiet at night. You will get a good night's sleep. They need an easy coffee shop with coffee and breakfast breads/toast available on the go at a reasonable price. Coffee service in lobby should remain open longer.
wonderful staff and excellent service, good room service recipes, amazing manager at check in, absolutely incredible and wonderfully welcoming customer service room was incredibly dated and due for a remodel years ago, minimal in furniture, old and worn mattress , sheets incredibly thin with very used and uncomfortable bedding, carpet is dusty from years and years of use, furniture was so old, minimal, totally uncomfortable, bathroom lighting incredibly poor, light fixtures giving off minimal light, lack of art or general in room FF&E comfort expected at a 5 star property
Luxurious hotel with superb location! The staff are caring, friendly & very helpful with restaurant recommendations or any other needs! The superior rooms are on the smaller side as compared to other luxury hotels in the same price range
The suite was beautiful and nicely appointed. Room was upgraded to suite due to my anniversary. They sent gratis champagne and cake which was waiting for us after dinner. We were on 4th floor and room was next to heating/AC machines. So long as you didn't look out the window, it was lovely. (I recognize I didn't pay for park view but street view but did end up with the single worst view room in the place.)
Warm and friendly atmosphere
I love Indian food and since the Pierre is a member of the Taj Group, they have several traditional Indian cuisine items on the menu, even for breakfast. Plus, their Indian food is delicious!
Location Old fashion very loud poor AC system
Large and renovated bathroom Bedroom small
Sentralt og fantastisk beliggenhet. Store gode rom og meget gode senger.Super service på værelsene. Ikke minst man følte seg meget trygg. Velger gjerne dette hotellet igjen neste gang og anbefaler det gjerne til andre. nei.
Ubehagelig med at alle skulle ha penger for den minste ting. Kunne har vært lagt inn i prisen. Alle ekstrautgifter som skatt, service etc. kunne ha vært lagt inn i prisen. Jeg var singel og betalte hotellrommet som om det var to personer. Her burde det ha vært noe reduksjon. Jeg bad om et singel rom, men fikk ikke tilbakemelding på det.
Helmsley har en perfekt beliggenhet, fantastisk utsikt mot Central Park, bra service, koselig bar, anbefales på det varmeste! Nei!
beliggenhet sentral ved central park uhyre lite serviceminded personale , arrogante .
Very dedicated hard working staff from the front door men to the cleaning people. Exceptional service, wonderful amenities, excellent location, close to everything. Nothing.
Faultless service, excellent attention to detail, great location some problems with check-in, room was not ready
great location and view on Central park
This hotel is by far the best hotel I have ever stayed at. The Ritz Carlton staff could not do enough for you. The place is luxurious and no request is too small. The staff are very courteous and even though the Hotel is geared more towards adults and business travellers, the staff were exceptionally friendly and welcoming to my two children. Who also thought this hotel "rocked"!!
The best things about the Ritz Carlton Central Park are its Club Lounge area and Spa. Especially good is the ladies lounge where frest fruit, beverages and La Prarie products are provided at no extra cost. The hotel is expensive but worth every cent.
location room comfort breakfest , no restaurant for dinner , staff has charge double my card
Everything - and especially Norman the Bartender - a great person. None.
Staff were incredibly courteous, friendly and helpful. Club level facilities and food were excellent. Surprized considering the price that the room was a bit small
The service at this hotel is the best we ever had.
The location was great!
The upper east side hotel is steps away from coffee shops and boutiques, restaurants are a 20 minute walk away or 5 minutes in a cab. The standard is high, rooms are spacious and clean and the staff are friendly, helpful and have exceptional manners compared to other hotels that I've stayed in. The best thing about this hotel was the European influence. I didn't like that a simple standard coffee cost $6, which really should've been free in the morning given the price (albeit worth it) of the hotel stay. Two cocktails should not have cost $46, especially when prosecco was used instead of champagne.
Everyone was extremely helpful and the rooms were large and clean. The hotel is located on a side street, close to shopping but quiet. I would highly recommend this hotel. The prices in the hotel restaurant were extremely high. A cup of coffee was $10 and yogurt with granola and berries was $27. It was very good but this wasn't room service but actually in the restaurant.
The hotel staff was - without any exception - very committed and excellently prepared to facilitate all guest needs immediately Concierge recommended a restaurant (the water's edge) to follow the 4th of July fireworks, but from there one could not see even one rocket. A lot of money wasted for nothing.
good personal service and good location my deluxe room which is more expensive than their standard and superior rooms already was very small for the price i paid even in nyc. also tiny closet space and drawer space.
have not heard any "no, it is not possible" no
The property is vintage upper East Side in design and service. The property appeared to be maintained extremely well and the staff was always attentive. The rooms were immaculate and very well maintained. The location is walking distance from both upper East side boutiques and restaurants as well as from midtown shopping, museums and people watching. Subway access is also very convenient. I would recommended this hotel to anyone looking for an old world luxury experience in the heart of vintage New York. I would also return without hesitation. No complains on this visit
small hotel and very close to Central Park. service was impeccable no
The attentiveness of the staff and the location. The bed was a little uncomfortable.
Friendly and helpful staff, great location and comfortable rooms
Nice facilities and great location Hotel staff could be more helpful
Se over. Mer utstyr på kjøkken, f.eks. manglet stekepanne.
Fantastisk beliggenhet, bra gjennomført design, deilig og godt utstyrt bad, praktisk og behagelig med kjøkkenkrok, inkludert nettilgang. Litt merkelig at opphold utover en uke bare inkluderer en rengjøring I uka I prisen.
Et rolig hotell midt i storbyen, en perfekt base. Nei
Sentral beliggenhet til det aller meste av severdigheter
Perfekt beliggenhet og store rom med veldig god standard. Veldig behjelpelige og hyggelige ansatte. Nei
Everything was first class! No negatives!
the old world ambiance and the courtesy and professionalism of the staff.
Staff were very friendly; rooms were cozy and comfortable and quiet. It's quite lovely but a bit staid for my taste. Location though is fantastic
The staff was incredibly thoughtful, and the room outstanding. Not a thing - excellent experience all round
easily accesible and friendly staff no lounge. A hotel of this nature should have a lounge
Location, size and service
Professional staff. Huge room for nyc. Complimentary products in refrigerator (water, sodas) Nothing.
The location of the hotel is just wonderful - could not be better. The lobby and doormen were very friendly and got to know us during the week we stayed. Our room was beautiful but had no view whatsoever - it looked into a lightwell. My wife and I felt that the front desk staff let the place down. We were promised an upgrade to a room with a view from one receptionist and told to come back at 4pm on our 2nd day to move. After coming from lower Manhattan to make the promised move the receptionist had a change of heart and told us no other rooms were available - although we knew that there were. Front desk staff were the only disappointment during our stay.
A superb, class-act, old world hotel. The real thing. Can't wait to stay again. No.