Staff were pleasant Confusion at registration desk both checking in and out.
Perfect location, walking distance from Port Authority, Times Square, Broadway theaters. Comfortable bed, perfect plumbing, friendly staff. Breakfast (which is included) was terrible. We've been staying at this hotel (originally Best Western) for 10 years, and breakfast was always pretty good. Sadly, under the new management, the food quality went down south to the point of unrecognizable. It should either be improved radically, or there should be no charge for it.
Check in people and Breakfast Room Cleanness was terrible. Only one elevator for guest and employees
Good value and a very clean room and facility
It is located within walking distance to Times Square, pretty good location. Staffs are friendly, and the room is clean which is the most important thing to me.
The staff is unfriendly, the rooms are very small and not clean, there is a lot of noise from the garage/body repair/ taxi service, next door. The location is in an area dangerous at night. The hotel has nothing to do with Best Western hotels chain, is just a very bad franchise. It's the worst hotel i have ever been. I would suggest to Best Western to cancel this franchise, otherwise they will ruin their image.
Tempurpedic beds were nice Breakfast wasn't bad The price was great for the area The rooms are really tiny A couple of loud trains rolled right by the hotel at night No gym on site
Helping & caring staff. Excellent outside view from the room. Everything was excellent about the Best Western Convention Center.
I was expecting a much smaller room, so the size for the price I paid was excellent!
The staff was polite and helpful. That there were no vegetables on breakfast
A minutes walk to Convention Center. That's it. In every aspects, inferior to the standard hotel. FedEx pick up service must be done by myself, for example. No coffee in daytime and night. No refregerator in room. Noisy at night due to 24 hour open taxi repair shop just in front of hotel.