Clean spacious rooms, good service, not great wi-fi
Once you get past the unprepossessing lobby, the hotel is really excellent. We were upgraded to a junior suite, which was large, comfortable and well-appointed. It was bitterly cold so we ate in the hotel, choosing the bar's little plate menu over the Vlentine's Day special menu; each choice was delicious. Large, contemporary bar and restaurant (maybe showing a little wear on the cushions) and excellent service. Location, right on the corner of Times Square, can't be beat if you want to be in the middle of it all. Not cheap, but we weren't on a penny pinching trip. Worth every penny. Special mention to the concierge for fulfilling a couple special requests. As noted, the lobby is decidedly underwhelming although the staff was friendly and helpful. Otherwise, no complaints!
The Knockerbocker was a very nice hotel with a great location. My only complaint was the day that we left, we stored our bags for a few hours. When we came back to pick them up, it took 20 minutes or so to get them. I had to catch a flight. The front desk was unapologetic about it. They just stood at the desk, while customers waited and were dissatisfied. They need to make sure they are staffed properly at a busy time, and if not, other staff should pitch in. It should be a group effort, because it makes the hotel better as a whole.
The renovation last year really upgraded this NYC classic. Now the interiors are just as lux as the classic facade. Great location in Times Square but quiet and tranquil retreat inside. Great service and really friendly staff. We enjoyed our girls weekend immensely. Avoid if you don't like fighting through crowds at Times Square.
Impeccable service Immaculate rooms Excellent location between Times Square and Bryant Park Can't complain about anything.
2 queen beds made this hotel perfect for our family of four. Located right on Times Square, the hotel held our bags after checkout while we went across the street to see a Broadway show.
We came for the birth of my first grandchild.the hotel is very modern and sleek. Our room was large and well appointed with all of the modern technological conveniences. The mattress was very comfortable with high thread count linens. The bathroom was large and had more bath accessories than I have ever seen. I.e. Cuff links, tooth brush, paste, etc. I loved the large soaking tub. We never heard any outside noise even though this hotel is located in Times Square From the front desk to the doorman, the service was incredible. Leilani, one of the managers even gave us a gift for the new baby. I would highly recommend this hotel!
Great place to stay. Very sheik and hip. Roof Top Bar is out of this world!!!
Beautiful space with clean rooms and very good service. We only stayed one night but we look forward to returning.
The rooms were clean and very comfortable. The front desk staff was very friendly and helpful.
Everything was perfect
The staff was very helpful and very friendly!
Check in and out the staff were pleasant. Comfortable beds. Too focused on being trendy. Was advertised as a 4-5 star. More like a 3-4 star No coffee makers in room.
My husband and I were traveling with our 2 adult children and their traveling companions, so we booked 3 rooms. All rooms were spacious and comfortable. Decor was trendy, with high end amenities. We loved the rooftop bar and had a great meal at the attached restaurant. Location was perfect. Overall, a great stay. Some of the furniture in the room was showing some wear. And the desk chair was the only chair in the room. Also, the closet was very small. Not enough space to hang our clothes and coats.
The decor and availability of room service as well as the location The hotel is very small and cramped. The floor we stayed on had a horrible fried food odor that was overwhelming every day of our stay. I did not feel that the overall quality was representative of a 5-star hotel.
The Chatwal fires on all cylinders. Every need is attended to. Expensive, but worthwhile. The bathroom was amazing, but using the shower at full pressure actually caused a bit of a flood. The climate and lighting control is handled by a single touch-screen unit, but its operation is a little complicated. Light-switches shouldn't be confusing.
19th Fl room was clean and very quiet, bedding was high-quality. Near (but not too near) Penn Station. Small bedroom, but big bathroom. No closet, just a small cabinet that could not accommodate a business suit, much less an overcoat. Elevators extremely slow.
Great service and nice rooms Nothing
Location Overall atmosphere less than satisfactory
Very Clean, Very Modern. Loved it!
Overall staff was friendly.....BUT Our beds were very firm, and our maid did a lousy job cleaning our room. She left a dirty wash cloth on our bathroom floor for two days! We did not receive our requested newspaper at our door, and the staff would not give us a paper because there were no extras. The Internet charges were ridiculous!
Very clean rooms, updated rooms, great service, great location.
The view of the city and comfortable bed
Location, rooms, restaurant, and 54th Floor Lounge were very nice Everything... we will be back.
The location was great. So close to Time Square and in the middle of 2 great Irish Pubs. Only that we could not stay longer.
Location was great A bit noisy Some of the staff( not all) had attitude. I noticed they were attentive to some people better than others.
Had a wonderful stay. The staff was very attentive and always seeking ways to make our stay better. The location to shows was the best with a theater right next door and the 54th floor bar was a perfect after theater hang out for drinks and snacks. It was also steps away from the subway to go in any direction. We did not have to step foot in a "smelly" new york taxi all weekend not to say the subway was a bouquet.....just kidding on the smell.
Rent og pent, vennlig betjening. Alt på hotellet fungerte som forventet, gode senger, aircondition o.l. Veldig bra beliggenhet i forhold til seværdigheter. Nei
fantastisk beliggenhet de burde tilby lette kaffe drinker i lobbyen
Sofitel var et perfekt valg. Hotellet ligger veldig sentralt i nærheten av Times Square og teaterdistriktet, men allikevel i en rolig del av 44.street. Hotellet har en god standard og personalet er serviceinnstilt, vennlig og oppmerksom. Vi storkoste oss på dette hotellet, og skal absolutt bruke det også på neste New York tur. Vårt rom var romslig og akkurat slik det var i bildene. Frokost er unødvendig dyr, det finnes mange gode og rimeligere frokostkafeer i nærheten av hotellet. Ingenting. Vi er fornøyde med presentasjonen i booking.com og er fornøyde med utvalget booking har i ulike byene.
Hyggelige og effektive folk i resepsjonen! Virkelig!! Pene moderne rom, rene og elegante, ikke veldig store. Bra flatskjerm og radio med iPod dock på rommet. Stor og deilig dursj. Dyr frokost i 44. etasje. Utsikten er selvfølgelig fin men ikke verdt prisen på frokosten. Kun meny frokost og den var ganske kjedelig.
Gode senger, dundyner. Nytt og delikat.Profesjonell og hyggelig betjening. Ikke ferdig bygget, bl.a. restaurant og uteplass og resepsjon var ikke ferdigstilt.Fra nettet oppfattet jeg ikke at hotellet var under utbygging
Perfekt beliggende rett ved Time Square.
Hotellet har en utmerket beliggenhet. Veldig sentralt. Oppfyller ønsker om det nødvendige. Godt renhold og mange muligheter til å få seg frokost i nærheten. Opplevdes mørkt innredet og upersonlig.
Det var beliggenheten som var fantastisk . Nært til buss , t-bane , kafer ,resturanter , shopping osv . De som jobbet der var veldig hyggelig og service innstilt.
Sentralt i New York, nært Broadway and shopping. Easy access to communication.
I'm not one to write travel reviews but I had such an incredible experience here I felt the need to share! Came here for a staycation (roommates, amirite?) slash birthday celebration and our choice could't have been more perfect. In a word, this spot is snazzy. The decor, fixtures and furnishings are reminiscent of the Prohibition/speakeasy era with a modern, chic twist. Just by standing in the lobby you instantly feel a little more immersed in something cool and vibrant. There is a palpable sense of imminent adventure and intrigue here, definitely a boon to kick off your New York City escapade. Inspiration is abundant here! The rooms are immaculately clean, chic and quiet. Bed is ridiculously comfortable and also features hidden storage drawers, so be sure to check under the huge fluffy down comforters they're topped with! There truly aren't enough adjectives to describe just how accommodating and incredible the staff here is. So friendly! Everyone here is a paragon of guest services for competing establishments to emulate. If you're looking for a stylish, urbane backdrop with ubercool yet welcoming vibe to your Gotham City foray, book with confidence at Archer, it is truly a stay to remember! Check out is at 11, not 12. Only downside to this hotel, otherwise it is magnificent.
Staff was courteous and friendly. Room and bath were clean. Goodies were on the nightstand every evening when the bed was turned down. We walked and took the subway to where we wanted to go. All directions were precise. Subway was 2 blocks We would stay here again.
Clean, elegant rooms, comfortable bed, great shower. Hallway noise came through the door easily.
The staff at the front desk was very friendly.
Beautiful property, well thought out rooms, great amenities and attention to detail. They need to iron out a lot of issues - the hotel is super new so they likely will. Room service is expensive, not very good & delivered in cheap take out containers. Very slow internet - borderline unusable if you're a business traveler. Staff nice and polite but very impersonal,
The staff was very friendly and professional. The even remembered us the next day. Evan was wonderful, positive and up beat. Everyone was very helpful, even moved us when our AC was malfunctioning. Rooms were kind of small but then we were in the a limited amount of space as far as the city was concerned.
Decor was great, rooms were clean and mini bar was stocked with great snacks at reasonable prices ($2 per soda). Rooms were small but this isn't unheard of for Manhattan.
central position poor view, and breakfast service in restaurant
Location of hotel good. Had a room on the 10th floor which was small but adequate and reasonably comfortable. Free internet (with printer for boarding pass) in hotel - very useful.
It was quiet refuge to come back to at the end of the day, and it's proximity to Times Square, theater district and dining made it very worth while.
Great location, low rates. Very poor maid service, hotel environment very quiet & boring, not a place you would hang out in.
Location is excellent. Hotel was also very clean. Cold drinking bottled water was available for hotel guests which was great in the NY summer heat. NY hotels are expensive so must say Club Quarters is value for money in comparison to others.
location room size -small
The room and bathroom were spacious for a NYC room and with a coffee maker. The bed was not as luxurious as it appeared, the pillows were nice but the bed was rather stiff. Compared to the rest of the room it needed to be upgraded. The work out room was like being in a dungeon, ancient equipment, located in the basement in a really small space with low, low ceilings. A good amount of the space was taken up with an ice machine, soda machine & water despencing system.
Friendly staff, nice hotel, wifi with no charge, 2 PCs with Internet connection in Lounge for general use like on-line check-in for air travel. First room (no 611, at the back of the hotel) was small and very noisy due to air-conditioning outside in the alley. Staff were very helpful in transferring us to another room on the street side at the top floor (no PH05) the next morning. This room was more spacious and had more luxury. Noise from the street did not disturb us at all. Very well situated at 45th Str between 6th and 5th Av. and at walking distance of e.g. Time Square/Broadway, 42nd Str, 5th Av, Empire State Building, and even Central Park, etc. Café Manhattan right across the street is very nice for breakfast & lunch.
Staff was overall friendly and very helpful. Conditions were clean and well maintained. Free snacks in lounge area : ) Free bag check and maps of the area. Some of the staff members were a bit unfriendly. View was terrible and we had a choice of a room with a view or ground level and we asked for a view of the city. We were given a room with a view of a wall.
efficient welcome via the automated check in/out system and helpful and willing staff. Free use of computers and rooms comfortable and hotel very convenient for Time Square et al.n
The location was great...Everything was in walking distance. Definitely would stay here again.
Cosy and comfortable The ventilation in the toilet is noisy.
Location was excellent. I thought my room was way too small. I was in one of the 02 rooms and it was tiny. never stay in any of the rooms that end with 02. There was a gentleman in the library when I was there speaking on the cell phone complaining that his closet at home was bigger than his room. I asked to change out of my room and they said they were sold out. I will never stay at this hotel again unless I am shown the size of the room first. Otherwise, it was clean, good location and good staff.
Our stay at the Iroquois New York was absolutely fabulous. From the moment we arrived, we received excellent service from all the staff. The room was very clean and well appointed. The location was perfect. Vanessa, the concierge, was absolutely amazing; not only did she provide excellent recommendations for restaurants and attractions, but she went the extra mile in assisting us with obtaining a metro card for the subway. We will certainly recommend the Iroquois to our friends and plan to stay here again for our next visit to New York!
We arrived early and our room was ready. We were able to check into our room early which was very much appreciated after traveling all night on the red eye. The staff was friendly, attentive and the hotel was charming and very clean. Great location to everything. We really enjoyed the Lantern's Keep downstairs.
Location, Location, Location! Great mid-town location, steps away from shops, theaters and landmarks. Friendly helpful staff. Comfortable room although very small bathroom. Great restaurant! Small bathroom.
Convenient mid town location. Clean room. Comfortable bed. Wifi service. Pleasant and helpful staff. Tiny room with small window looking directly into a brick wall 6 feet away! The room temp was 76 degrees and COULD NOT BE REGULATED. The maintenance engineer came to the room and confirmed the high temp but said there was no way to reduce the high dry heat.
staff was outstanding comfortable room, if small great location older building with slow elevators :) small room (but it is Manhattan!)
The staff was absolutely amazing. Especially Rocky and Jenny. They were friendly and helpful and always with a smile. The rooms are kept well and are comfortable. The hotel is centrally located so most activities are in walking distance. I will stay there again when I go back in a few months. Everything was great!
Conveniently located,comfortable,pleasant stuff.
Accomodations and staff were wonderful. Location is convenient and in an extremely staff area.
It was clean and comfortable, beautifully decorated, quiet, friendly and helpful staff, excellent service - from doorman to housekeeping to room service,, conveniently located, cozy lobby and library - in short - a gem of a hotel. Will definitely return!! Absolutely no complaints!
Delightful. Very kind staff, lovely room. Very good value at just over $200 Room seemed a bit humid
Hotellet ligger veldig sentralt, rett ved Times Square. God romstørrelse for å være New York. Fint bad. Bestilte to rom med frokost gjennom booking.com. Det fikk vi beskjed om ikke gjaldt når vi kom på hotellet, fordi de hadde økt standarden på frokosten og at den gamle frokosten hang igjen på booking.com. Tilbø at kun et av rommene kunne få en toast og juice til frokost. Fikk heller ikke noe penger igjen selv om vi hadde bestilt og betalt for frokost.
Stilig design hotell med flott restaurant og bar.
Meget god service, velvillighet og hjelpsomhet alt uten at det føltes påtrengende. Passe diskre' og vennlig personale. Litt stusslig og for søt kontinental frokost.
Hotellet ligger i hjertet av Manhatten og har med unntak av basseng alle fasiliteter man kan ønske seg. Når man brukte aircondition i 5 etg ble rommet fyllt med røyklukt.
Hotellet er en oase i storbyen. Deilig komfort og svært behagelig på alle måter. Betjeningen er svært hyggelig og hjelpsom.
Beliggenhet, atmosfære, service, baren, vinterhagen og uteterrassen på toppen. Ost, kjeks og rødvin på ettermiddagen var en kjempefin grei.Et fantastisk steakhouse ligger rett overfor hotellet og kan anbefales på det beste. Synes prisnivået er litt for høyt.