Great place to stay. Very sheik and hip. Roof Top Bar is out of this world!!!
The renovation last year really upgraded this NYC classic. Now the interiors are just as lux as the classic facade. Great location in Times Square but quiet and tranquil retreat inside. Great service and really friendly staff. We enjoyed our girls weekend immensely. Avoid if you don't like fighting through crowds at Times Square.
Once you get past the unprepossessing lobby, the hotel is really excellent. We were upgraded to a junior suite, which was large, comfortable and well-appointed. It was bitterly cold so we ate in the hotel, choosing the bar's little plate menu over the Vlentine's Day special menu; each choice was delicious. Large, contemporary bar and restaurant (maybe showing a little wear on the cushions) and excellent service. Location, right on the corner of Times Square, can't be beat if you want to be in the middle of it all. Not cheap, but we weren't on a penny pinching trip. Worth every penny. Special mention to the concierge for fulfilling a couple special requests. As noted, the lobby is decidedly underwhelming although the staff was friendly and helpful. Otherwise, no complaints!
Clean spacious rooms, good service, not great wi-fi
We came for the birth of my first grandchild.the hotel is very modern and sleek. Our room was large and well appointed with all of the modern technological conveniences. The mattress was very comfortable with high thread count linens. The bathroom was large and had more bath accessories than I have ever seen. I.e. Cuff links, tooth brush, paste, etc. I loved the large soaking tub. We never heard any outside noise even though this hotel is located in Times Square From the front desk to the doorman, the service was incredible. Leilani, one of the managers even gave us a gift for the new baby. I would highly recommend this hotel!
2 queen beds made this hotel perfect for our family of four. Located right on Times Square, the hotel held our bags after checkout while we went across the street to see a Broadway show.
The Knockerbocker was a very nice hotel with a great location. My only complaint was the day that we left, we stored our bags for a few hours. When we came back to pick them up, it took 20 minutes or so to get them. I had to catch a flight. The front desk was unapologetic about it. They just stood at the desk, while customers waited and were dissatisfied. They need to make sure they are staffed properly at a busy time, and if not, other staff should pitch in. It should be a group effort, because it makes the hotel better as a whole.
Impeccable service Immaculate rooms Excellent location between Times Square and Bryant Park Can't complain about anything.
The rooms were clean and very comfortable. The front desk staff was very friendly and helpful.
Everything was perfect
Beautiful space with clean rooms and very good service. We only stayed one night but we look forward to returning.
The staff was very helpful and very friendly!
Check in and out the staff were pleasant. Comfortable beds. Too focused on being trendy. Was advertised as a 4-5 star. More like a 3-4 star No coffee makers in room.
My husband and I were traveling with our 2 adult children and their traveling companions, so we booked 3 rooms. All rooms were spacious and comfortable. Decor was trendy, with high end amenities. We loved the rooftop bar and had a great meal at the attached restaurant. Location was perfect. Overall, a great stay. Some of the furniture in the room was showing some wear. And the desk chair was the only chair in the room. Also, the closet was very small. Not enough space to hang our clothes and coats.
The decor and availability of room service as well as the location The hotel is very small and cramped. The floor we stayed on had a horrible fried food odor that was overwhelming every day of our stay. I did not feel that the overall quality was representative of a 5-star hotel.
The Chatwal fires on all cylinders. Every need is attended to. Expensive, but worthwhile. The bathroom was amazing, but using the shower at full pressure actually caused a bit of a flood. The climate and lighting control is handled by a single touch-screen unit, but its operation is a little complicated. Light-switches shouldn't be confusing.
Location was great A bit noisy Some of the staff( not all) had attitude. I noticed they were attentive to some people better than others.
Location, rooms, restaurant, and 54th Floor Lounge were very nice Everything... we will be back.
The view of the city and comfortable bed
Location Overall atmosphere less than satisfactory
Very Clean, Very Modern. Loved it!
Very clean rooms, updated rooms, great service, great location.
Had a wonderful stay. The staff was very attentive and always seeking ways to make our stay better. The location to shows was the best with a theater right next door and the 54th floor bar was a perfect after theater hang out for drinks and snacks. It was also steps away from the subway to go in any direction. We did not have to step foot in a "smelly" new york taxi all weekend not to say the subway was a bouquet.....just kidding on the smell.
Overall staff was friendly.....BUT Our beds were very firm, and our maid did a lousy job cleaning our room. She left a dirty wash cloth on our bathroom floor for two days! We did not receive our requested newspaper at our door, and the staff would not give us a paper because there were no extras. The Internet charges were ridiculous!
The location was great. So close to Time Square and in the middle of 2 great Irish Pubs. Only that we could not stay longer.
Bed was very comfortable and staff was very courteous. The room had a modern updated bathroom. The room was very small.
19th Fl room was clean and very quiet, bedding was high-quality. Near (but not too near) Penn Station. Small bedroom, but big bathroom. No closet, just a small cabinet that could not accommodate a business suit, much less an overcoat. Elevators extremely slow.
Great service and nice rooms Nothing
Hyggelige og effektive folk i resepsjonen! Virkelig!! Pene moderne rom, rene og elegante, ikke veldig store. Bra flatskjerm og radio med iPod dock på rommet. Stor og deilig dursj. Dyr frokost i 44. etasje. Utsikten er selvfølgelig fin men ikke verdt prisen på frokosten. Kun meny frokost og den var ganske kjedelig.
Gode senger, dundyner. Nytt og delikat.Profesjonell og hyggelig betjening. Ikke ferdig bygget, bl.a. restaurant og uteplass og resepsjon var ikke ferdigstilt.Fra nettet oppfattet jeg ikke at hotellet var under utbygging
Sofitel var et perfekt valg. Hotellet ligger veldig sentralt i nærheten av Times Square og teaterdistriktet, men allikevel i en rolig del av 44.street. Hotellet har en god standard og personalet er serviceinnstilt, vennlig og oppmerksom. Vi storkoste oss på dette hotellet, og skal absolutt bruke det også på neste New York tur. Vårt rom var romslig og akkurat slik det var i bildene. Frokost er unødvendig dyr, det finnes mange gode og rimeligere frokostkafeer i nærheten av hotellet. Ingenting. Vi er fornøyde med presentasjonen i booking.com og er fornøyde med utvalget booking har i ulike byene.
fantastisk beliggenhet de burde tilby lette kaffe drinker i lobbyen
Rent og pent, vennlig betjening. Alt på hotellet fungerte som forventet, gode senger, aircondition o.l. Veldig bra beliggenhet i forhold til seværdigheter. Nei
Det var beliggenheten som var fantastisk . Nært til buss , t-bane , kafer ,resturanter , shopping osv . De som jobbet der var veldig hyggelig og service innstilt.
Hotellet har en utmerket beliggenhet. Veldig sentralt. Oppfyller ønsker om det nødvendige. Godt renhold og mange muligheter til å få seg frokost i nærheten. Opplevdes mørkt innredet og upersonlig.
Sentralt i New York, nært Broadway and shopping. Easy access to communication.
Perfekt beliggende rett ved Time Square.
I'm not one to write travel reviews but I had such an incredible experience here I felt the need to share! Came here for a staycation (roommates, amirite?) slash birthday celebration and our choice could't have been more perfect. In a word, this spot is snazzy. The decor, fixtures and furnishings are reminiscent of the Prohibition/speakeasy era with a modern, chic twist. Just by standing in the lobby you instantly feel a little more immersed in something cool and vibrant. There is a palpable sense of imminent adventure and intrigue here, definitely a boon to kick off your New York City escapade. Inspiration is abundant here! The rooms are immaculately clean, chic and quiet. Bed is ridiculously comfortable and also features hidden storage drawers, so be sure to check under the huge fluffy down comforters they're topped with! There truly aren't enough adjectives to describe just how accommodating and incredible the staff here is. So friendly! Everyone here is a paragon of guest services for competing establishments to emulate. If you're looking for a stylish, urbane backdrop with ubercool yet welcoming vibe to your Gotham City foray, book with confidence at Archer, it is truly a stay to remember! Check out is at 11, not 12. Only downside to this hotel, otherwise it is magnificent.
Decor was great, rooms were clean and mini bar was stocked with great snacks at reasonable prices ($2 per soda). Rooms were small but this isn't unheard of for Manhattan.
Clean, elegant rooms, comfortable bed, great shower. Hallway noise came through the door easily.
The staff at the front desk was very friendly.
Beautiful property, well thought out rooms, great amenities and attention to detail. They need to iron out a lot of issues - the hotel is super new so they likely will. Room service is expensive, not very good & delivered in cheap take out containers. Very slow internet - borderline unusable if you're a business traveler. Staff nice and polite but very impersonal,
The staff was very friendly and professional. The even remembered us the next day. Evan was wonderful, positive and up beat. Everyone was very helpful, even moved us when our AC was malfunctioning. Rooms were kind of small but then we were in the a limited amount of space as far as the city was concerned.
Staff was courteous and friendly. Room and bath were clean. Goodies were on the nightstand every evening when the bed was turned down. We walked and took the subway to where we wanted to go. All directions were precise. Subway was 2 blocks We would stay here again.
Staff was very helpful, room was quite luxurious - good price point on size and location. Despite what I said about somewhat misleading description of a room, it's good value and a good location. Despite advertising, no 'view of Times Square' as described for the room - unless you count the very top of a gigantic billboard as a 'view of Times Square'.
My wife an I had a very nice 4 day stay at the Muse. The room was comfortable with very little street noise, do to the double pane windows and being on the 14th floor. The restaurant was very nice and comfortable for breakfast. The doormen were helpful in getting us a cab in the wet snow after the police closed the street. Overall a very nice stay. The staff could have done more to keep a Saturday night bachelorette party quiet in the two rooms next to ours. The desk/ phone staff need to be better trained in handling customer complaints.
Super friendly staff
Really close to everything! Staff was nice. WE had room 409 and it was really small ......the windows faced the school gymnasium next door so we had to keep our blinds closed so the room was dark unless we had ALL the lights on. Not sure I would stay again, but it was very convenient.
Early check in, very clean, friendly staff, great location. One elevator was down which caused very long wait times.
Close to times square Most everything
Cosy and comfortable The ventilation in the toilet is noisy.
We arrived early and our room was ready. We were able to check into our room early which was very much appreciated after traveling all night on the red eye. The staff was friendly, attentive and the hotel was charming and very clean. Great location to everything. We really enjoyed the Lantern's Keep downstairs.
Location, Location, Location! Great mid-town location, steps away from shops, theaters and landmarks. Friendly helpful staff. Comfortable room although very small bathroom. Great restaurant! Small bathroom.
Delightful. Very kind staff, lovely room. Very good value at just over $200 Room seemed a bit humid
Conveniently located,comfortable,pleasant stuff.
staff was outstanding comfortable room, if small great location older building with slow elevators :) small room (but it is Manhattan!)
Location was excellent. I thought my room was way too small. I was in one of the 02 rooms and it was tiny. never stay in any of the rooms that end with 02. There was a gentleman in the library when I was there speaking on the cell phone complaining that his closet at home was bigger than his room. I asked to change out of my room and they said they were sold out. I will never stay at this hotel again unless I am shown the size of the room first. Otherwise, it was clean, good location and good staff.
Convenient mid town location. Clean room. Comfortable bed. Wifi service. Pleasant and helpful staff. Tiny room with small window looking directly into a brick wall 6 feet away! The room temp was 76 degrees and COULD NOT BE REGULATED. The maintenance engineer came to the room and confirmed the high temp but said there was no way to reduce the high dry heat.
Our stay at the Iroquois New York was absolutely fabulous. From the moment we arrived, we received excellent service from all the staff. The room was very clean and well appointed. The location was perfect. Vanessa, the concierge, was absolutely amazing; not only did she provide excellent recommendations for restaurants and attractions, but she went the extra mile in assisting us with obtaining a metro card for the subway. We will certainly recommend the Iroquois to our friends and plan to stay here again for our next visit to New York!
The staff was absolutely amazing. Especially Rocky and Jenny. They were friendly and helpful and always with a smile. The rooms are kept well and are comfortable. The hotel is centrally located so most activities are in walking distance. I will stay there again when I go back in a few months. Everything was great!
Accomodations and staff were wonderful. Location is convenient and in an extremely staff area.
It was clean and comfortable, beautifully decorated, quiet, friendly and helpful staff, excellent service - from doorman to housekeeping to room service,, conveniently located, cozy lobby and library - in short - a gem of a hotel. Will definitely return!! Absolutely no complaints!
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The rooms were bigger than other NYC hotel rooms we have stayed in, which was a pleasant surprise!
Staff seemed to be busy socializing then helping clients. Had to get my own bag out of the storage room (instead of waiting longer for someone to show),told the concierge was free but they never picked up the phone. 4.5 stars? Maybe out of 10
This guest did not leave comments about this hotel.
Large, clean rooms. Located in TimeSquare. Close to transportation. Great experience.
Great location. Lovely welcome from staff and very hospitable toward our request for late checkout which we did not use. Comfortable bed, and spacious bathroom. All in all a nice surprise.
Description of booking the room I chose indicated continental breakfast. And didn't specify a charge.
Location No ice machine and had to call three times and wait and hour and a half for ice
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Meget god service, velvillighet og hjelpsomhet alt uten at det føltes påtrengende. Passe diskre' og vennlig personale. Litt stusslig og for søt kontinental frokost.
Hotellet ligger veldig sentralt, rett ved Times Square. God romstørrelse for å være New York. Fint bad. Bestilte to rom med frokost gjennom booking.com. Det fikk vi beskjed om ikke gjaldt når vi kom på hotellet, fordi de hadde økt standarden på frokosten og at den gamle frokosten hang igjen på booking.com. Tilbø at kun et av rommene kunne få en toast og juice til frokost. Fikk heller ikke noe penger igjen selv om vi hadde bestilt og betalt for frokost.
Hotellet ligger i hjertet av Manhatten og har med unntak av basseng alle fasiliteter man kan ønske seg. Når man brukte aircondition i 5 etg ble rommet fyllt med røyklukt.
Stilig design hotell med flott restaurant og bar.