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Great location, at an NYC cheap price. The room got completely dark at night. I couldn't hear much noise from the street or any noise from other rooms. The hotel itself was well kept and I felt safe. The comforter on the bed was only mostly clean, and the door to the bathroom was dirty also. You can clearly hear whatever is going on in the hallway, even when your door is closed. The bed wasn't sower comfortable.
In a city where 3 star hotels are above $250 per night, POD 39 rises at a fenominal location, with modern clean and fresh look at a fraction of the price.... Staff is excellent and the rooms are small- cruise ship size, but that's a great compromise for the bvenefits you get... HVAC system was great and the shower is the best ever.... Some of the electrical outlets didnt work and could not be fixed..
We loved the layout of the room, the cleanliness, the speed of the elevators. Even staying directly next to the elevator wasn't a problem. Staff were very nice. The glass wall separating the bathroom from the bedroom is a big problem for us. I can't think of anyone I'd be comfortable staying in this room with. If I were alone, it'd be great.
Very comfortable, cozy bed, with quality mattress and bedding. Great location. Speedy, polite left-luggage service. Way too intimate a space for two people unless you're really, really close. And even then you better not be claustrophobic or have a lot of stuff. You could practically touch all four walls standing in the middle of the room. The bathroom has a not-sealed or soundproof, sliding frosted glass door, like a shower, with no privacy whatsoever. Snotty eye-rolling wenches with attitude at the front desk on check-in, but extremely nice gentleman at check-out almost made up for it.
Clean, compact and great for an overnight business trip You have to request an iron and ironing board ... other than that, it's fine.
I really enjoyed my stay at Pod39. The hotel was very nicely decorated, definitely a "trendy" hotel. I know they have many room options - I stayed in the bunk bed room which was very small and New York-like. The beds were really comfortable. I would most recommend this place for people traveling alone or with a small group (although the bigger rooms might be good for families - there is a bar/restaurant attached to the lobby, though, so keep that in mind). The price was quite good for an NYC hotel, and the location was great - I was able to walk to all the Broadway theatres as well as Koreatown near Herald Square. Also fairly close to a subway station and Grand Central. Overall I thoroughly enjoyed my stay here and would definitely stay here again! The room was so small there was no ironing board - I didn't ask the front desk what my options were because my clothes weren't that badly wrinkled, so there may be a way to get your clothes ironed. It's not that big of a deal, really!
Great location, yes the rooms are small hence the name Pod however you're in New York, you're not really spending much time in them. The rooms are very modern and the shower is great.
well designed, efficient and a good price.
Great shower and comfortable bed. Awesome location. Very small. Needed one more mirror and had a great place on the empty wall above the desk. Peep hole in the door had been pushed out and was filled with toilet paper. Bathroom sink was clogged up and wouldn't drain even after maintenance supposedly fixed it. Didn't have extra rolls of toilet paper and had to go to front desk to request more. Also no ice machine. Had to go downstairs to the bar and they looked at us like we were crazy when we ask them for a cup of ice.
location, honesty of one of the staff telling us not to eat there. e-mailed me one price, when I got to hotel, quoted me another price.
Clean, good location Not enough elevators, pretty loud at night
Location Everything other than location
Fungerte godt ved innsjekking - utsjekking - vi fikk mange råd og vink når vi ønsket det, kart utdelt ved ankomst, deilige senger og godt renhold.
Beliggenhet og service Nei
Hyggelig skrankebetjening og proff guiding til ulike aktiviteter og steder ble god ivaretatt av egen person dedikert for dette.
Nothing Up all night with bad radiator. Phones did not work or they did not pick up. Rooms are old and dated. Elevator takes forever. $52 for a basic continental breakfast. Go to a diner
It's located near major attractions and it's the room assigned to my family and myself is a good size room. That it did not include continental breakfast
Front desk staff.
Good location, nice lobby, Good complimentary toiletries Bathroom small, outdated, with no space to lay personal stuff. Floor seemed to be dirty. Carpet very dusty on the edges, corners and behind the bed. It looks like the housekeeper doesn't have a canister vacuum to reach those places. Bad smell coming from moldy air conditioner. Front desk didn't respond our calls, we ask for a coffee maker to the bell man but they never brought it. We called the bell man for somebody to bring us the kart but they never came. Overall staff is friendly but not efficient.
I went with my girlfriend and her 17yr old sister. Everything was perfect. The front desk personnel were more then accommodating and the room was beautiful. the hotel itself was great. I couldn't have asked for anything more!!
Everything was pleasant except the amount of external noise you can hear in your room, both from inside the hotel halls and the street noise. The staff was very helpful and friendly. Excessive noise from external sources
Location was great Elevators were impossible. Had to wait upwards of 10-15 minutes for an elevator to reach the 10th floor, every single time we used them. Actually opted to take the stairs a few times to save time. Toilet in the room ran for almost 5 minutes after every flush. We were locked out of our room at 1130am, 30 minutes prior to checkout time. The "breakfast bar" in the hotel lobby had nothing but coffee and 2 bananas left at 10am, with no other options provided. We did not get a receipt at checkout, either, nor was one emailed to us. And lastly, we waited for almost 30 minutes for our car to be brought around at checkout because the driver was waiting for the doorman to call him to come around (which he did as soon as we came outside).
In general the staff was nice and accommodating. In particular the concierge named Aisha (spelling?) was extremely kind and helpful. The room was clean, and got the job done. I would stay here again as it was a great value and location. My 'Cosy Queen' was pretty small. If I had another person sharing the room, it would have definitely been too small. But for myself it was fine, but not for the clastrophobic!
Extremely small rooms. Loud air conditioner. Needs work
The bed was very comfortable. Yes I was just surprised by the sheer number of things wrong. As we walked in we both thought. This is beautiful. As we checked in I was told I booked a king bed and I stated I booked a double. I showed the woman ( name omitted) my reservation and she said that a double room just means two people. Fine fine my mistake, I moved on. When we got to the room the heater was making a noise that sounded like an animal was in it. The shower frame was not attached to the wall, the shower door had no way to pull it closed from the inside, the shelf in the bathroom was slanted downward, as was the top of the toilet tank so nothing staying on it. I am a normal sized woman and I was I a difficult time getting dressed in the bathroom due to size. Check out is st noon as in many hotels, at 9 there was a knock on the door. When I answered it the cleaning staff was there and asked when I was checking out. I told them 12. At 1049 there was a knock again, the same staff member asked when I was leaving. Now you may say did you say anything... I tried. I tried calling twice ( was only there one night) no answer and wentdownstairs countless times, but as I was on a quick fun trip I didn't want to waste time. I was just surprising disappointed my my stay and it was compounded when I checked out and then checked into my next hotel, that for only 30 $ more, I not only had the amenities of a " normal room, I was actually given a premier room with a view, corner ceiling to floor windows, A kitchenette, complimentary unlimited filtered water, complimentary breakfast and a staff that was above and beyond. All of this just a few minutes from the roisevelt.
Checked in after a long flight from Australia at 11pm. Room was not made up and bathroom was disgusting. Went to receptionist who allocated us another room - same result. Demanded a refund, and went and checked in at the Westin. Very disappointed.
I liked the location and for the most part the room was clean and the bed was nice. I didn't like how most of the hotel was not updated and the valet service took a while.
fantastisk beliggenhet de burde tilby lette kaffe drinker i lobbyen
Sofitel var et perfekt valg. Hotellet ligger veldig sentralt i nærheten av Times Square og teaterdistriktet, men allikevel i en rolig del av 44.street. Hotellet har en god standard og personalet er serviceinnstilt, vennlig og oppmerksom. Vi storkoste oss på dette hotellet, og skal absolutt bruke det også på neste New York tur. Vårt rom var romslig og akkurat slik det var i bildene. Frokost er unødvendig dyr, det finnes mange gode og rimeligere frokostkafeer i nærheten av hotellet. Ingenting. Vi er fornøyde med presentasjonen i booking.com og er fornøyde med utvalget booking har i ulike byene.
Rent og pent, vennlig betjening. Alt på hotellet fungerte som forventet, gode senger, aircondition o.l. Veldig bra beliggenhet i forhold til seværdigheter. Nei
Sentralt, prisgunstig, store rom. Fikk ikke kontakt med hotellet via mail før vi ankom. Ønsket en bekreftelse fra hotellet at alt var i orden før vi kom. Dårlig renhold på rommet. Skitne sengelaken.
Sentral beliggenhet Hygggelig betjening Gode senger Eget lite kjøkken Rimelig ut fra standard -
der er et bra hotell for fam me barn,rommene var ok i størelse.ikke så mye trafikk. at det ikke var komfyr på rommet..
Som utgnagspunkt for en storbyferie var dette hotellet svært bra å bo på. Korte avstander til Manhattans pulserende liv. Hyggelig og bra Italiensk restaurant dør i i dør men resepsjonen.Suiten vi bodde i kunne gjerne ha fjernet det gamle vegg til vegg teppet og erstattet dette med et vaskbart tregulv.
Veldig sentralt i New York, Det var veldig gammel airkondisjon anlegg på rommene, som bråket veldig mye.
only bad thing was the small rooms other than that it was good
Great location, comfy beds Initial room was unmade, shower was clogged, but issues were rectified immediately when brought to their attention Wifi is not free
Near to Grand Central Roadside noise was too loud
Very close to the subway and Grand Central Station. 24 hour luggage storage after checkout and the staff was very friendly. It is on a busy street due to the location and you can hear some traffic from the room but it wasn't too loud, especially for NYC it wasn't too bad.
FYI the rooms are real real small. Didn't bother me.
Nice efficient hotel and very conveniently located. The room was of okayish size. The attached washroom was rather awkward - can't lock the door and the wash basin was too small leading to water spilling all over the place. One day the room could not be cleaned and when we complained, the manager himself came for the apology and also offered compensating action which was very nice of him.Elevators are quick. Washroom
Elizabeth in housekeeping was a tremendous help in getting bedding and towels for us!!! She was pleasant while we were all very angry about the bed situation. Thank you Elizabeth! Long wait for checkin. Need more staff at front desks. I reserved a room with 2 double beds for 4 people. I called twice to confirm and reiterate that I wanted 2 double beds. At checkin I said I needed 2 double beds(this was at 1:30pm) Receptionist said yes I see that is what you requested. I was told room was not ready and they would call be about 3pm when room was ready which they did. Again, a long wait for receptionist, she gave me keys to room which had a king size bed and pull out sofabed!!! I called front desk to get a room with 2 double beds as I requested and they said they had no more and because I booked with a third party (travelocity) they could do nothing about it as rooms are not guarenteed (bed types). I am angry about this situation and will rethink ever staying at a Westin hotel and I will also rethink about using travelocity.
Nothing. Third party booked stay then went bankrupt. No email or advance notice. Hotel receptionist extremely rude and antagonistic. Not enough decency to offer comparable rate to alleviate situation. Never again.
Hotel stay was right on point after a long day thanks
Easy access to Grand Central and in the heart of NYC.
Clean and modern bathroom, plenty of room for a nyc hotel room. The purified filtered water on every floor was amazing! The terrace was lovely.
Easy check in and check out - all on a computer. Nice staff, perfect location for business on the east side. My window was open the whole time and I couldn't figure out how to close it. The heating was VERY loud.
14th floor room was VERY quiet. Great for NYC.
Unbelievably, my tiny room did not have a dresser. When I inquired about this the indifferent desk manager told me that the smaller rooms sometimes did not come with one! Living in this room out of my bag for five nights was a joy. Upon check out, there were three different staff members at the desk, none of whom could comprehend that there was not a dresser. So they went to check it out --- and big surprise, no dresser. (Apparently they were concerned that I was blind.) No apology, no offer of discount, no reasonable explanation. Had it not been a completely packed week in New York, I would have fled the first night. Oh, the shades didn't work properly either. Never again.
friendly staff queen bed advertised as king
Room size comfort cleanliness and contemporary A little further from Times Square than I expected and the staff was unfriendly
The bed was really comfortable and the room very quiet for New York. I think the shower was recently renovated and was terrific. The rain-style shower head was mounted high so that you didn't have to duck under it and there was also shower wand if you needed it. I also loved that the HD TV had HD cable so that we weren't constantly watching images that were squeezed or stretched. The staff was really friendly and helpful. The only negative was that they're remodeling the bar and restaurant so there was no food or drink available other than room service and the continental breakfast. When that's finished it should be a big improvement.
The bed was one of the most comfortable I've ever slept in! The room was very large for NYC and the shower head (rain shower) in the bathroom was amazing!! I also liked that there was a long hallway separating the door, bathroom, closet and vanity from the bedroom. Great location - close to Grand Central. There was a wonderful breakfast place a couple of blocks away (Zucker's) that we visited a couple of times - excellent quality and price. I was only able to reserve a King size bed online and would have liked 2 double beds. The hotel was going to accomodate us with 2 beds, but wanted $50 more a night. They did upgrade us to a larger studio that had 2 comfortable chairs and a table, which was great!
Issue with we form in first two categories. I was a business/solo traveler. The rating section was operating.
Staff was amazing, room was fabulous. I usually stay at the Dream-Downtown and the rooms here are bigger (as is the bathroom). Overall a great value for my money. No actual lobby or bar to hang out in..
The room was bigger than we anticipated. It was really big. The location is great; very close to grand central station. It was quiet and better than staying in times square. There were several restaurants near by and 5th avenue was just a few blocks away. Hotel staff was very nice and helpful. We were pleased. The fixtures in the bathroom were coming off the walls. Cleanliness was a tiny bit off. Looked like either blood or ketchup on the curtains (I am going with ketchup). Need to stay above 7th floor or you will hear the music from the lounge. Could have used a microwave/refrigerator.
Room size was bigger than avg. in NYC Mattress was comfortable Zero noise on 14F TV was great quality Pillows were uncomfortable to rest on. Nothing else we found uncomfortable or bad to review. that's it. SP
Service, service, service! What a welcome surprise, a hotel with carrying employees! Bravo! Room would have been too small for 2 people but it was fine for 1
The staff on all levels were extremely pleasant and helpful. The hotel is centrally located so we were able to walk to most of our destinations. The rooms were very clean and the amenities were very nice and upscale. Highly recommend! I didn't stay long enough to try the restaurant in the hotel. I want to book another visit soon or at least try to visit the restaurant on a future visit, even if I can't stay at the Kitano!
We traveled to NYC to watch a friend run in the NYC Marathon. The Kitano was walking distance to Grand Central Station. The staff was pleasant and very helpful. We asked to store or bags, because we arrived several hours early. They were able to have a room available for us within 10 minutes. The room was great. We would definitely stay again and recommend it without any reservation.
Location was excellent - great for for shopping in midtown. Staff was very helpful and customer-oriented. Room was on the small side but well laid out. Hotel restaurant has live music concerts.
Larger room, bathroom large enough, shower worked well, friendly accommodating.staff. Later checkout time, shouldn't charge for computer access.
Common areas were nice! Restaurant was very nice and elegant. The staff was exceptionally friendly and truly helpful. Shower needs improvement and even repair. Besides the shower, bathroom was very good for NYC. Bed was very soft and pillows were mediocre.
Terrific location. Guest Services were very helpful. Housekeeping was not up to par with rest of hotel features and services.
service was outstanding!!
We really enjoyed the Kitano Hotel. We went as a family to enjoy a weekend there but I used to be a travel agent and this is the perfect location for a business trip to New York depending on where your office is. It's at the corner of Park and E. 38th. We got it through Kayak and simply picked it for price and location. It ended up being the perfect hotel for us. It's located very close to Grand Central Station and therefore easy train access to the rest of Manhattan but it's location also lended itself to walking. There are a few nice restaurants in that area that we enjoyed walking to and, of course, a Starbucks just a little over a block away. The hotel is basic in what it offers but what it does offer is nice. We ate lunch at one of its restaurants and it was very good food and the entire staff was very friendly and accommodating. We didn't eat there for dinner but we heard pleasant music coming from one of their restaurants as we walked out one night. The rooms are small and rather basic but that's all we needed for our purposes. We don't spend time in our hotel when we are in a city like New York so it all worked out. The beds are surprisingly comfortable and the bathroom was nice. Overall I'd highly recommend this hotel to anyone going to Manhattan for family or business travel. It was all great and we'd stay there again. Frankly we loved this hotel but the rooms were a little small. If you need room to spread out you'd need to go elsewhere. We had two adults and an adult "kid" and we found it just fine for our purposes though so this was not a problem for us at all.
Location, Location, Location! Great mid-town location, steps away from shops, theaters and landmarks. Friendly helpful staff. Comfortable room although very small bathroom. Great restaurant! Small bathroom.
We arrived early and our room was ready. We were able to check into our room early which was very much appreciated after traveling all night on the red eye. The staff was friendly, attentive and the hotel was charming and very clean. Great location to everything. We really enjoyed the Lantern's Keep downstairs.
It was clean and comfortable, beautifully decorated, quiet, friendly and helpful staff, excellent service - from doorman to housekeeping to room service,, conveniently located, cozy lobby and library - in short - a gem of a hotel. Will definitely return!! Absolutely no complaints!
The staff was absolutely amazing. Especially Rocky and Jenny. They were friendly and helpful and always with a smile. The rooms are kept well and are comfortable. The hotel is centrally located so most activities are in walking distance. I will stay there again when I go back in a few months. Everything was great!
Delightful. Very kind staff, lovely room. Very good value at just over $200 Room seemed a bit humid
Our stay at the Iroquois New York was absolutely fabulous. From the moment we arrived, we received excellent service from all the staff. The room was very clean and well appointed. The location was perfect. Vanessa, the concierge, was absolutely amazing; not only did she provide excellent recommendations for restaurants and attractions, but she went the extra mile in assisting us with obtaining a metro card for the subway. We will certainly recommend the Iroquois to our friends and plan to stay here again for our next visit to New York!
staff was outstanding comfortable room, if small great location older building with slow elevators :) small room (but it is Manhattan!)
Conveniently located,comfortable,pleasant stuff.
Location was excellent. I thought my room was way too small. I was in one of the 02 rooms and it was tiny. never stay in any of the rooms that end with 02. There was a gentleman in the library when I was there speaking on the cell phone complaining that his closet at home was bigger than his room. I asked to change out of my room and they said they were sold out. I will never stay at this hotel again unless I am shown the size of the room first. Otherwise, it was clean, good location and good staff.
Cosy and comfortable The ventilation in the toilet is noisy.
Convenient mid town location. Clean room. Comfortable bed. Wifi service. Pleasant and helpful staff. Tiny room with small window looking directly into a brick wall 6 feet away! The room temp was 76 degrees and COULD NOT BE REGULATED. The maintenance engineer came to the room and confirmed the high temp but said there was no way to reduce the high dry heat.
Accomodations and staff were wonderful. Location is convenient and in an extremely staff area.
hotellet ligger sentralt til, betjeningen husker deg med navn og er veldig behjelpelige med å ordne reservasjoner på de ting du har lyst å gjøre. Rent og pent
beligenhet, restauranten asia de cuba, ok str på rom hotellet var slitt, badet var lite, stod ikke i stil til prisen
Vi likte den gode beliggenheten nær Grand Central Station og Empire State Building. Rommene er ikke store, men praktiske og gode. Restauranten på hjørnet av 38th og Park Ave har gode småretter til en rimelig penge. Svært hyggelig personale. Det er skyvedører mellom rommet og baderommet, som ikke isolerer spesielt godt.
The 27th floor lounge
We thought the place was clean and a good value for the money spent. It was an excellent location. Room was small but we expected that in NYC.
Nice staff Generally clean Great Restaurant A great basic hotel for someone on business by themselves who does not need many extras. No real hotel lobby Machine coffee No real concierge Very small room for a couple with 2 suitcases No real breakfast (snack bars put out)
A lot of street noise and elevator noise from my room Are there any Whitehouse options?
Everything works. Very efficient use of space. Nice restaurant downs stairs. GREAT location across the street from GCT. No front desk to speak of. Off putting at first, but it works well.