Location Everything other than location
Great location, at an NYC cheap price. The room got completely dark at night. I couldn't hear much noise from the street or any noise from other rooms. The hotel itself was well kept and I felt safe. The comforter on the bed was only mostly clean, and the door to the bathroom was dirty also. You can clearly hear whatever is going on in the hallway, even when your door is closed. The bed wasn't sower comfortable.
I really enjoyed my stay at Pod39. The hotel was very nicely decorated, definitely a "trendy" hotel. I know they have many room options - I stayed in the bunk bed room which was very small and New York-like. The beds were really comfortable. I would most recommend this place for people traveling alone or with a small group (although the bigger rooms might be good for families - there is a bar/restaurant attached to the lobby, though, so keep that in mind). The price was quite good for an NYC hotel, and the location was great - I was able to walk to all the Broadway theatres as well as Koreatown near Herald Square. Also fairly close to a subway station and Grand Central. Overall I thoroughly enjoyed my stay here and would definitely stay here again! The room was so small there was no ironing board - I didn't ask the front desk what my options were because my clothes weren't that badly wrinkled, so there may be a way to get your clothes ironed. It's not that big of a deal, really!
Great shower and comfortable bed. Awesome location. Very small. Needed one more mirror and had a great place on the empty wall above the desk. Peep hole in the door had been pushed out and was filled with toilet paper. Bathroom sink was clogged up and wouldn't drain even after maintenance supposedly fixed it. Didn't have extra rolls of toilet paper and had to go to front desk to request more. Also no ice machine. Had to go downstairs to the bar and they looked at us like we were crazy when we ask them for a cup of ice.
Great location, yes the rooms are small hence the name Pod however you're in New York, you're not really spending much time in them. The rooms are very modern and the shower is great.
location, honesty of one of the staff telling us not to eat there. e-mailed me one price, when I got to hotel, quoted me another price.
It has everything you could need in a compact package! Great location! If it had a mini fridge and microwave it would be the best place to stay in NYC for the money!
It was my first trip to New York. I was really impressed by the staffs and everyone at Pod 39. Very efficient and valuable hotel in New York. The location is very convenience. The hotel room was comfortable for one person or two people. I'm surprised of how clean the room was. The hotel maintain the cleanliness very well. Very reasonable prices. I wish they had a small fridge.
Sure the room was tight but the bed was comfortable and everything worked fine in the bathroom. The location is wonderful and so is the value. I will return. Bed was very comfortable and the bathroom facilities very good
We loved the layout of the room, the cleanliness, the speed of the elevators. Even staying directly next to the elevator wasn't a problem. Staff were very nice. The glass wall separating the bathroom from the bedroom is a big problem for us. I can't think of anyone I'd be comfortable staying in this room with. If I were alone, it'd be great.
Clean, compact and great for an overnight business trip You have to request an iron and ironing board ... other than that, it's fine.
Super beliggenhet og god atmosfære.Mange muligheter for å spise og drikke både på hotellet og i nærheten. Kort avstand til metro.
Hotellet ligger meget sentralt til i New York Litt oppussing snart hadde gjort seg. Men ellers OK.
Beliggenheten er bra og ok frokosten. Triste og slitte rom. kommer nok ikke til å velge dette hotellet neste gang.
Svært vennlig betjening i resepsjonen. Rask service. Concierge i lobby kunne skaffe billetter til alt mulig av transport og dagsturer, men også billetter til f.eks. Broadway-show. Rommet ble ryddet/vasket hver dag, svært hyggelig vaskehjelp også! Litt dyrt blir det, særlig pga lokale skatter og avgifter kommer i tillegg når man sjekker ut. Frokost på hotellet var dyrt.
Beliggenhet - Hotellet har "små" rom, og litt sliten standard. Savnet kaffemaskin på rommet som er standard på mange USA hoteller.
Beliggenhet og service Nei
Hyggelig skrankebetjening og proff guiding til ulike aktiviteter og steder ble god ivaretatt av egen person dedikert for dette.
Fungerte godt ved innsjekking - utsjekking - vi fikk mange råd og vink når vi ønsket det, kart utdelt ved ankomst, deilige senger og godt renhold.
Som utgnagspunkt for en storbyferie var dette hotellet svært bra å bo på. Korte avstander til Manhattans pulserende liv. Hyggelig og bra Italiensk restaurant dør i i dør men resepsjonen.Suiten vi bodde i kunne gjerne ha fjernet det gamle vegg til vegg teppet og erstattet dette med et vaskbart tregulv.
Sentral beliggenhet Hygggelig betjening Gode senger Eget lite kjøkken Rimelig ut fra standard -
Veldig sentralt i New York, Det var veldig gammel airkondisjon anlegg på rommene, som bråket veldig mye.
der er et bra hotell for fam me barn,rommene var ok i størelse.ikke så mye trafikk. at det ikke var komfyr på rommet..
Sentralt, prisgunstig, store rom. Fikk ikke kontakt med hotellet via mail før vi ankom. Ønsket en bekreftelse fra hotellet at alt var i orden før vi kom. Dårlig renhold på rommet. Skitne sengelaken.
Vi likte den gode beliggenheten nær Grand Central Station og Empire State Building. Rommene er ikke store, men praktiske og gode. Restauranten på hjørnet av 38th og Park Ave har gode småretter til en rimelig penge. Svært hyggelig personale. Det er skyvedører mellom rommet og baderommet, som ikke isolerer spesielt godt.
Easy check in and check out - all on a computer. Nice staff, perfect location for business on the east side. My window was open the whole time and I couldn't figure out how to close it. The heating was VERY loud.
Clean and modern bathroom, plenty of room for a nyc hotel room. The purified filtered water on every floor was amazing! The terrace was lovely.
Great location, comfy beds Initial room was unmade, shower was clogged, but issues were rectified immediately when brought to their attention Wifi is not free
FYI the rooms are real real small. Didn't bother me.
Elizabeth in housekeeping was a tremendous help in getting bedding and towels for us!!! She was pleasant while we were all very angry about the bed situation. Thank you Elizabeth! Long wait for checkin. Need more staff at front desks. I reserved a room with 2 double beds for 4 people. I called twice to confirm and reiterate that I wanted 2 double beds. At checkin I said I needed 2 double beds(this was at 1:30pm) Receptionist said yes I see that is what you requested. I was told room was not ready and they would call be about 3pm when room was ready which they did. Again, a long wait for receptionist, she gave me keys to room which had a king size bed and pull out sofabed!!! I called front desk to get a room with 2 double beds as I requested and they said they had no more and because I booked with a third party (travelocity) they could do nothing about it as rooms are not guarenteed (bed types). I am angry about this situation and will rethink ever staying at a Westin hotel and I will also rethink about using travelocity.
Easy access to Grand Central and in the heart of NYC.
Hotel stay was right on point after a long day thanks
Nothing. Third party booked stay then went bankrupt. No email or advance notice. Hotel receptionist extremely rude and antagonistic. Not enough decency to offer comparable rate to alleviate situation. Never again.
We loved the comfort, location, staff helpfulness, cleanliness & smooth functioning.
Near to Grand Central Roadside noise was too loud
Very close to the subway and Grand Central Station. 24 hour luggage storage after checkout and the staff was very friendly. It is on a busy street due to the location and you can hear some traffic from the room but it wasn't too loud, especially for NYC it wasn't too bad.
Nice efficient hotel and very conveniently located. The room was of okayish size. The attached washroom was rather awkward - can't lock the door and the wash basin was too small leading to water spilling all over the place. One day the room could not be cleaned and when we complained, the manager himself came for the apology and also offered compensating action which was very nice of him.Elevators are quick. Washroom
only bad thing was the small rooms other than that it was good
We really enjoyed the Kitano Hotel. We went as a family to enjoy a weekend there but I used to be a travel agent and this is the perfect location for a business trip to New York depending on where your office is. It's at the corner of Park and E. 38th. We got it through Kayak and simply picked it for price and location. It ended up being the perfect hotel for us. It's located very close to Grand Central Station and therefore easy train access to the rest of Manhattan but it's location also lended itself to walking. There are a few nice restaurants in that area that we enjoyed walking to and, of course, a Starbucks just a little over a block away. The hotel is basic in what it offers but what it does offer is nice. We ate lunch at one of its restaurants and it was very good food and the entire staff was very friendly and accommodating. We didn't eat there for dinner but we heard pleasant music coming from one of their restaurants as we walked out one night. The rooms are small and rather basic but that's all we needed for our purposes. We don't spend time in our hotel when we are in a city like New York so it all worked out. The beds are surprisingly comfortable and the bathroom was nice. Overall I'd highly recommend this hotel to anyone going to Manhattan for family or business travel. It was all great and we'd stay there again. Frankly we loved this hotel but the rooms were a little small. If you need room to spread out you'd need to go elsewhere. We had two adults and an adult "kid" and we found it just fine for our purposes though so this was not a problem for us at all.
The staff on all levels were extremely pleasant and helpful. The hotel is centrally located so we were able to walk to most of our destinations. The rooms were very clean and the amenities were very nice and upscale. Highly recommend! I didn't stay long enough to try the restaurant in the hotel. I want to book another visit soon or at least try to visit the restaurant on a future visit, even if I can't stay at the Kitano!
Common areas were nice! Restaurant was very nice and elegant. The staff was exceptionally friendly and truly helpful. Shower needs improvement and even repair. Besides the shower, bathroom was very good for NYC. Bed was very soft and pillows were mediocre.
Service, service, service! What a welcome surprise, a hotel with carrying employees! Bravo! Room would have been too small for 2 people but it was fine for 1
service was outstanding!!
Location was excellent - great for for shopping in midtown. Staff was very helpful and customer-oriented. Room was on the small side but well laid out. Hotel restaurant has live music concerts.
We traveled to NYC to watch a friend run in the NYC Marathon. The Kitano was walking distance to Grand Central Station. The staff was pleasant and very helpful. We asked to store or bags, because we arrived several hours early. They were able to have a room available for us within 10 minutes. The room was great. We would definitely stay again and recommend it without any reservation.
Larger room, bathroom large enough, shower worked well, friendly accommodating.staff. Later checkout time, shouldn't charge for computer access.
Terrific location. Guest Services were very helpful. Housekeeping was not up to par with rest of hotel features and services.
Great staff, very nice room Shower door jambed
The room was bigger than we anticipated. It was really big. The location is great; very close to grand central station. It was quiet and better than staying in times square. There were several restaurants near by and 5th avenue was just a few blocks away. Hotel staff was very nice and helpful. We were pleased. The fixtures in the bathroom were coming off the walls. Cleanliness was a tiny bit off. Looked like either blood or ketchup on the curtains (I am going with ketchup). Need to stay above 7th floor or you will hear the music from the lounge. Could have used a microwave/refrigerator.
Unbelievably, my tiny room did not have a dresser. When I inquired about this the indifferent desk manager told me that the smaller rooms sometimes did not come with one! Living in this room out of my bag for five nights was a joy. Upon check out, there were three different staff members at the desk, none of whom could comprehend that there was not a dresser. So they went to check it out --- and big surprise, no dresser. (Apparently they were concerned that I was blind.) No apology, no offer of discount, no reasonable explanation. Had it not been a completely packed week in New York, I would have fled the first night. Oh, the shades didn't work properly either. Never again.
The bed was really comfortable and the room very quiet for New York. I think the shower was recently renovated and was terrific. The rain-style shower head was mounted high so that you didn't have to duck under it and there was also shower wand if you needed it. I also loved that the HD TV had HD cable so that we weren't constantly watching images that were squeezed or stretched. The staff was really friendly and helpful. The only negative was that they're remodeling the bar and restaurant so there was no food or drink available other than room service and the continental breakfast. When that's finished it should be a big improvement.
Room size comfort cleanliness and contemporary A little further from Times Square than I expected and the staff was unfriendly
Staff was amazing, room was fabulous. I usually stay at the Dream-Downtown and the rooms here are bigger (as is the bathroom). Overall a great value for my money. No actual lobby or bar to hang out in..
Issue with we form in first two categories. I was a business/solo traveler. The rating section was operating.
Two of the four front desk staff with whom I interacted were incredibly helpful and friendly; the other two not so much (see negatives). Great beds, nice rooms. Ideal location. I had lost my phone in a local taxi and the driver tried to return it to me a few hours later when it was discovered. The front desk staff on the night shift refused to call my room to let me know she had it. Subsequently, the entire next day I was making calls to try to locate it. I even asked Front desk if anything had been reported and turned in and they said NO. Several hours later, she called me and delivered to me in person, noting that she attempted the night before to get the phone to me with no luck and no cooperation. Unbelievable! Thanks to incompetent night time desk staff, I spent the entire day wondering where my phone was. They could have rang my room and told me she had the phone. I was very annoyed by this. Big negative in my view.
Room size was bigger than avg. in NYC Mattress was comfortable Zero noise on 14F TV was great quality Pillows were uncomfortable to rest on. Nothing else we found uncomfortable or bad to review. that's it. SP
14th floor room was VERY quiet. Great for NYC.
The staff were very friendly, carried our luggage, and even upgraded our room to have a terrace which was huge! The room was also very clean. We could hook our phones to the smart tv or rent any movie we wanted. The location is awesome. We could walk to Bryant Park, Times Square, Rockefeller Center, etc. The elevator was very slow. We also could not change the temperature in the room. I kept setting it to 66-68 and somehow it stayed on 74 or would automatically change back to 74 during the day/night. It was extremely hot. Additionally, there is no hotel parking. We had to circle the block on our own. The hotel did give us a discount though.
From the moment you spot the flower crowned steps and friendly doorman you'll know you found a diamond in the rough of Manhatten. The William combines a classic touch with a very hip flare. The room was immaculate and complete with high tech accessories, high end toiletries, and the best - your very own Nespresso bar. The staff were super helpful and efficient, and you have your choice of an intimate cocktail lounge or adjoining tavern to enjoy.
I liked the location and for the most part the room was clean and the bed was nice. I didn't like how most of the hotel was not updated and the valet service took a while.
Extremely small rooms. Loud air conditioner. Needs work
Location was great Elevators were impossible. Had to wait upwards of 10-15 minutes for an elevator to reach the 10th floor, every single time we used them. Actually opted to take the stairs a few times to save time. Toilet in the room ran for almost 5 minutes after every flush. We were locked out of our room at 1130am, 30 minutes prior to checkout time. The "breakfast bar" in the hotel lobby had nothing but coffee and 2 bananas left at 10am, with no other options provided. We did not get a receipt at checkout, either, nor was one emailed to us. And lastly, we waited for almost 30 minutes for our car to be brought around at checkout because the driver was waiting for the doorman to call him to come around (which he did as soon as we came outside).
More dining, social areas
Checked in after a long flight from Australia at 11pm. Room was not made up and bathroom was disgusting. Went to receptionist who allocated us another room - same result. Demanded a refund, and went and checked in at the Westin. Very disappointed.
It's located near major attractions and it's the room assigned to my family and myself is a good size room. That it did not include continental breakfast
Everything was pleasant except the amount of external noise you can hear in your room, both from inside the hotel halls and the street noise. The staff was very helpful and friendly. Excessive noise from external sources
Historic property. They don't make them like this any more. Elevators were very slow and jam packed with people at peak hours. Also, there are lots of stairs in lobby making accessibility a challenge for disabled.
In general the staff was nice and accommodating. In particular the concierge named Aisha (spelling?) was extremely kind and helpful. The room was clean, and got the job done. I would stay here again as it was a great value and location. My 'Cosy Queen' was pretty small. If I had another person sharing the room, it would have definitely been too small. But for myself it was fine, but not for the clastrophobic!
The location for the cost is imcomparable. I will definitely put this on the list next time. Front desk and bar staff were not service oriented. Bar prices are... well... it's NYC.
The lobby is beautiful and the location is great. Upon arrival to an already expensive hotel, I was told I had to pay a MANDATORY fee for "free wifi and a 10% food voucher and gym use". I didn't want any of that, but was forced to pay anyway. I was woken up by housekeeping next door at 5:55am - no apology when I left at 6am because I couldn't sleep. The room was dusty and not very clean and I ended up taking the stairs from the 12th floor because the elevators were sloe, though those issues were nothing compared to the terrible hours and ridiculous fees. Do not stay here.
I went with my girlfriend and her 17yr old sister. Everything was perfect. The front desk personnel were more then accommodating and the room was beautiful. the hotel itself was great. I couldn't have asked for anything more!!
We thought the place was clean and a good value for the money spent. It was an excellent location. Room was small but we expected that in NYC.
A lot of street noise and elevator noise from my room Are there any Whitehouse options?
Nice staff Generally clean Great Restaurant A great basic hotel for someone on business by themselves who does not need many extras. No real hotel lobby Machine coffee No real concierge Very small room for a couple with 2 suitcases No real breakfast (snack bars put out)
Everything works. Very efficient use of space. Nice restaurant downs stairs. GREAT location across the street from GCT. No front desk to speak of. Off putting at first, but it works well.
The 27th floor lounge
The room service prices seem a bit excessive
Hotel staff was very friendly and helpful. The hotel was beautiful, rooms were very clean and more comfortable than home.
The staff were always helpful and the hotel was in a great location to shopping, Times Square and Grand Central Station The shower used cloth shower curtains so that by the second shower the water would wick out to the second curtain and onto the floor. Also there is no fan in the bathroom so it was a bit steamy when you got out.
Location was good for walking but, I was very dissappointed at how dirty smelling the lobby was. I stayed in NYC before and after a trip to the Galapagos. On the way down I stayed at a Hilton and on th way back I spent a little extra to end the holiday on a high note and chose the Intercontinental. In Asia Intercon hotels are luxurious and wonderful. The Intercon Barclay was a big dissappointment. The smell in the lobby for all 3 days was sour and foul. It reminded me of a gym locker. I hated walking through the lobby and sometimes you could smell it on the stairs before you even entered the building. Considering I paid about 100 dollars more a night then the Hilton, which was only three streets away, the room was very small and cramped. The bathroom was also very small, dirty, and the grout in the tile had not been cleaned well
Clean and comfortable upscale hotel with a very friendly and accommodating staff. The restaurant pricing, especially for breakfast, is out of control.
the location was good for the purpose of my business trip the bathroom was the size of a small closet with the smallest tub I have ever seen. the internet did not work for two days and on one day I had a cold water shower. Definitely not a 5 star hotel other than their prices and flower arrangement in the lobby
room was shabby; breakfast personnel unfriendly.
Location good. No facility for making tea in the rooms. The extracters in the bathrooms did not work. Complementary Tea/coffee in lobby stopped at 7am.Basic internet facility should be complementary. the bathrooms are too small.
it was central and close to the bus pick up for Javits centre no cafe style dining
We went to NYC just before Christmas and could not have been happier with this hotel. Although our room was small, we did not spend much time in the room and therefore it did not bother us! The staff was so friendly and helpful and the location was amazing! We would definitely stay here again on our next visit to the city!
Rooms are quite larger, ceilings high. Decor is modern but not colorful. Still some areas under construction
Beliggenhet, atmosfære, service, baren, vinterhagen og uteterrassen på toppen. Ost, kjeks og rødvin på ettermiddagen var en kjempefin grei.Et fantastisk steakhouse ligger rett overfor hotellet og kan anbefales på det beste. Synes prisnivået er litt for høyt.
Hotellet er en oase i storbyen. Deilig komfort og svært behagelig på alle måter. Betjeningen er svært hyggelig og hjelpsom.