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well designed, efficient and a good price.
Great location, at an NYC cheap price. The room got completely dark at night. I couldn't hear much noise from the street or any noise from other rooms. The hotel itself was well kept and I felt safe. The comforter on the bed was only mostly clean, and the door to the bathroom was dirty also. You can clearly hear whatever is going on in the hallway, even when your door is closed. The bed wasn't sower comfortable.
Great shower and comfortable bed. Awesome location. Very small. Needed one more mirror and had a great place on the empty wall above the desk. Peep hole in the door had been pushed out and was filled with toilet paper. Bathroom sink was clogged up and wouldn't drain even after maintenance supposedly fixed it. Didn't have extra rolls of toilet paper and had to go to front desk to request more. Also no ice machine. Had to go downstairs to the bar and they looked at us like we were crazy when we ask them for a cup of ice.
We loved the layout of the room, the cleanliness, the speed of the elevators. Even staying directly next to the elevator wasn't a problem. Staff were very nice. The glass wall separating the bathroom from the bedroom is a big problem for us. I can't think of anyone I'd be comfortable staying in this room with. If I were alone, it'd be great.
Great location, yes the rooms are small hence the name Pod however you're in New York, you're not really spending much time in them. The rooms are very modern and the shower is great.
Clean, good location Not enough elevators, pretty loud at night
Very comfortable, cozy bed, with quality mattress and bedding. Great location. Speedy, polite left-luggage service. Way too intimate a space for two people unless you're really, really close. And even then you better not be claustrophobic or have a lot of stuff. You could practically touch all four walls standing in the middle of the room. The bathroom has a not-sealed or soundproof, sliding frosted glass door, like a shower, with no privacy whatsoever. Snotty eye-rolling wenches with attitude at the front desk on check-in, but extremely nice gentleman at check-out almost made up for it.
In a city where 3 star hotels are above $250 per night, POD 39 rises at a fenominal location, with modern clean and fresh look at a fraction of the price.... Staff is excellent and the rooms are small- cruise ship size, but that's a great compromise for the bvenefits you get... HVAC system was great and the shower is the best ever.... Some of the electrical outlets didnt work and could not be fixed..
Clean, compact and great for an overnight business trip You have to request an iron and ironing board ... other than that, it's fine.
I really enjoyed my stay at Pod39. The hotel was very nicely decorated, definitely a "trendy" hotel. I know they have many room options - I stayed in the bunk bed room which was very small and New York-like. The beds were really comfortable. I would most recommend this place for people traveling alone or with a small group (although the bigger rooms might be good for families - there is a bar/restaurant attached to the lobby, though, so keep that in mind). The price was quite good for an NYC hotel, and the location was great - I was able to walk to all the Broadway theatres as well as Koreatown near Herald Square. Also fairly close to a subway station and Grand Central. Overall I thoroughly enjoyed my stay here and would definitely stay here again! The room was so small there was no ironing board - I didn't ask the front desk what my options were because my clothes weren't that badly wrinkled, so there may be a way to get your clothes ironed. It's not that big of a deal, really!
Location Everything other than location
location, honesty of one of the staff telling us not to eat there. e-mailed me one price, when I got to hotel, quoted me another price.
Fungerte godt ved innsjekking - utsjekking - vi fikk mange råd og vink når vi ønsket det, kart utdelt ved ankomst, deilige senger og godt renhold.
Beliggenhet og service Nei
Hyggelig skrankebetjening og proff guiding til ulike aktiviteter og steder ble god ivaretatt av egen person dedikert for dette.
Gorgeous lobby and exterior. Fantastic location. Tiny room, lower grade bath & shower items...didn't feel like I'd get great customer service from the room experience.
The bed was very comfortable. Yes I was just surprised by the sheer number of things wrong. As we walked in we both thought. This is beautiful. As we checked in I was told I booked a king bed and I stated I booked a double. I showed the woman ( name omitted) my reservation and she said that a double room just means two people. Fine fine my mistake, I moved on. When we got to the room the heater was making a noise that sounded like an animal was in it. The shower frame was not attached to the wall, the shower door had no way to pull it closed from the inside, the shelf in the bathroom was slanted downward, as was the top of the toilet tank so nothing staying on it. I am a normal sized woman and I was I a difficult time getting dressed in the bathroom due to size. Check out is st noon as in many hotels, at 9 there was a knock on the door. When I answered it the cleaning staff was there and asked when I was checking out. I told them 12. At 1049 there was a knock again, the same staff member asked when I was leaving. Now you may say did you say anything... I tried. I tried calling twice ( was only there one night) no answer and wentdownstairs countless times, but as I was on a quick fun trip I didn't want to waste time. I was just surprising disappointed my my stay and it was compounded when I checked out and then checked into my next hotel, that for only 30 $ more, I not only had the amenities of a " normal room, I was actually given a premier room with a view, corner ceiling to floor windows, A kitchenette, complimentary unlimited filtered water, complimentary breakfast and a staff that was above and beyond. All of this just a few minutes from the roisevelt.
It's located near major attractions and it's the room assigned to my family and myself is a good size room. That it did not include continental breakfast
Checked in after a long flight from Australia at 11pm. Room was not made up and bathroom was disgusting. Went to receptionist who allocated us another room - same result. Demanded a refund, and went and checked in at the Westin. Very disappointed.
In general the staff was nice and accommodating. In particular the concierge named Aisha (spelling?) was extremely kind and helpful. The room was clean, and got the job done. I would stay here again as it was a great value and location. My 'Cosy Queen' was pretty small. If I had another person sharing the room, it would have definitely been too small. But for myself it was fine, but not for the clastrophobic!
Extremely small rooms. Loud air conditioner. Needs work
Everything was pleasant except the amount of external noise you can hear in your room, both from inside the hotel halls and the street noise. The staff was very helpful and friendly. Excessive noise from external sources
Good location, nice lobby, Good complimentary toiletries Bathroom small, outdated, with no space to lay personal stuff. Floor seemed to be dirty. Carpet very dusty on the edges, corners and behind the bed. It looks like the housekeeper doesn't have a canister vacuum to reach those places. Bad smell coming from moldy air conditioner. Front desk didn't respond our calls, we ask for a coffee maker to the bell man but they never brought it. We called the bell man for somebody to bring us the kart but they never came. Overall staff is friendly but not efficient.
Front desk staff.
I liked the location and for the most part the room was clean and the bed was nice. I didn't like how most of the hotel was not updated and the valet service took a while.
I went with my girlfriend and her 17yr old sister. Everything was perfect. The front desk personnel were more then accommodating and the room was beautiful. the hotel itself was great. I couldn't have asked for anything more!!
Nothing Up all night with bad radiator. Phones did not work or they did not pick up. Rooms are old and dated. Elevator takes forever. $52 for a basic continental breakfast. Go to a diner
Sentral beliggenhet Hygggelig betjening Gode senger Eget lite kjøkken Rimelig ut fra standard -
Som utgnagspunkt for en storbyferie var dette hotellet svært bra å bo på. Korte avstander til Manhattans pulserende liv. Hyggelig og bra Italiensk restaurant dør i i dør men resepsjonen.Suiten vi bodde i kunne gjerne ha fjernet det gamle vegg til vegg teppet og erstattet dette med et vaskbart tregulv.
Veldig sentralt i New York, Det var veldig gammel airkondisjon anlegg på rommene, som bråket veldig mye.
Sentralt, prisgunstig, store rom. Fikk ikke kontakt med hotellet via mail før vi ankom. Ønsket en bekreftelse fra hotellet at alt var i orden før vi kom. Dårlig renhold på rommet. Skitne sengelaken.
der er et bra hotell for fam me barn,rommene var ok i størelse.ikke så mye trafikk. at det ikke var komfyr på rommet..
Very close to the subway and Grand Central Station. 24 hour luggage storage after checkout and the staff was very friendly. It is on a busy street due to the location and you can hear some traffic from the room but it wasn't too loud, especially for NYC it wasn't too bad.
Hotel stay was right on point after a long day thanks
Easy access to Grand Central and in the heart of NYC.
Nothing. Third party booked stay then went bankrupt. No email or advance notice. Hotel receptionist extremely rude and antagonistic. Not enough decency to offer comparable rate to alleviate situation. Never again.
only bad thing was the small rooms other than that it was good
Near to Grand Central Roadside noise was too loud
Great location, comfy beds Initial room was unmade, shower was clogged, but issues were rectified immediately when brought to their attention Wifi is not free
FYI the rooms are real real small. Didn't bother me.
Nice efficient hotel and very conveniently located. The room was of okayish size. The attached washroom was rather awkward - can't lock the door and the wash basin was too small leading to water spilling all over the place. One day the room could not be cleaned and when we complained, the manager himself came for the apology and also offered compensating action which was very nice of him.Elevators are quick. Washroom
Elizabeth in housekeeping was a tremendous help in getting bedding and towels for us!!! She was pleasant while we were all very angry about the bed situation. Thank you Elizabeth! Long wait for checkin. Need more staff at front desks. I reserved a room with 2 double beds for 4 people. I called twice to confirm and reiterate that I wanted 2 double beds. At checkin I said I needed 2 double beds(this was at 1:30pm) Receptionist said yes I see that is what you requested. I was told room was not ready and they would call be about 3pm when room was ready which they did. Again, a long wait for receptionist, she gave me keys to room which had a king size bed and pull out sofabed!!! I called front desk to get a room with 2 double beds as I requested and they said they had no more and because I booked with a third party (travelocity) they could do nothing about it as rooms are not guarenteed (bed types). I am angry about this situation and will rethink ever staying at a Westin hotel and I will also rethink about using travelocity.
Easy check in and check out - all on a computer. Nice staff, perfect location for business on the east side. My window was open the whole time and I couldn't figure out how to close it. The heating was VERY loud.
Clean and modern bathroom, plenty of room for a nyc hotel room. The purified filtered water on every floor was amazing! The terrace was lovely.
The staff on all levels were extremely pleasant and helpful. The hotel is centrally located so we were able to walk to most of our destinations. The rooms were very clean and the amenities were very nice and upscale. Highly recommend! I didn't stay long enough to try the restaurant in the hotel. I want to book another visit soon or at least try to visit the restaurant on a future visit, even if I can't stay at the Kitano!
Common areas were nice! Restaurant was very nice and elegant. The staff was exceptionally friendly and truly helpful. Shower needs improvement and even repair. Besides the shower, bathroom was very good for NYC. Bed was very soft and pillows were mediocre.
Larger room, bathroom large enough, shower worked well, friendly accommodating.staff. Later checkout time, shouldn't charge for computer access.
service was outstanding!!
We traveled to NYC to watch a friend run in the NYC Marathon. The Kitano was walking distance to Grand Central Station. The staff was pleasant and very helpful. We asked to store or bags, because we arrived several hours early. They were able to have a room available for us within 10 minutes. The room was great. We would definitely stay again and recommend it without any reservation.
Location was excellent - great for for shopping in midtown. Staff was very helpful and customer-oriented. Room was on the small side but well laid out. Hotel restaurant has live music concerts.
We really enjoyed the Kitano Hotel. We went as a family to enjoy a weekend there but I used to be a travel agent and this is the perfect location for a business trip to New York depending on where your office is. It's at the corner of Park and E. 38th. We got it through Kayak and simply picked it for price and location. It ended up being the perfect hotel for us. It's located very close to Grand Central Station and therefore easy train access to the rest of Manhattan but it's location also lended itself to walking. There are a few nice restaurants in that area that we enjoyed walking to and, of course, a Starbucks just a little over a block away. The hotel is basic in what it offers but what it does offer is nice. We ate lunch at one of its restaurants and it was very good food and the entire staff was very friendly and accommodating. We didn't eat there for dinner but we heard pleasant music coming from one of their restaurants as we walked out one night. The rooms are small and rather basic but that's all we needed for our purposes. We don't spend time in our hotel when we are in a city like New York so it all worked out. The beds are surprisingly comfortable and the bathroom was nice. Overall I'd highly recommend this hotel to anyone going to Manhattan for family or business travel. It was all great and we'd stay there again. Frankly we loved this hotel but the rooms were a little small. If you need room to spread out you'd need to go elsewhere. We had two adults and an adult "kid" and we found it just fine for our purposes though so this was not a problem for us at all.
Service, service, service! What a welcome surprise, a hotel with carrying employees! Bravo! Room would have been too small for 2 people but it was fine for 1
Terrific location. Guest Services were very helpful. Housekeeping was not up to par with rest of hotel features and services.
The room was bigger than we anticipated. It was really big. The location is great; very close to grand central station. It was quiet and better than staying in times square. There were several restaurants near by and 5th avenue was just a few blocks away. Hotel staff was very nice and helpful. We were pleased. The fixtures in the bathroom were coming off the walls. Cleanliness was a tiny bit off. Looked like either blood or ketchup on the curtains (I am going with ketchup). Need to stay above 7th floor or you will hear the music from the lounge. Could have used a microwave/refrigerator.
Staff was amazing, room was fabulous. I usually stay at the Dream-Downtown and the rooms here are bigger (as is the bathroom). Overall a great value for my money. No actual lobby or bar to hang out in..
Unbelievably, my tiny room did not have a dresser. When I inquired about this the indifferent desk manager told me that the smaller rooms sometimes did not come with one! Living in this room out of my bag for five nights was a joy. Upon check out, there were three different staff members at the desk, none of whom could comprehend that there was not a dresser. So they went to check it out --- and big surprise, no dresser. (Apparently they were concerned that I was blind.) No apology, no offer of discount, no reasonable explanation. Had it not been a completely packed week in New York, I would have fled the first night. Oh, the shades didn't work properly either. Never again.
Issue with we form in first two categories. I was a business/solo traveler. The rating section was operating.
The bed was one of the most comfortable I've ever slept in! The room was very large for NYC and the shower head (rain shower) in the bathroom was amazing!! I also liked that there was a long hallway separating the door, bathroom, closet and vanity from the bedroom. Great location - close to Grand Central. There was a wonderful breakfast place a couple of blocks away (Zucker's) that we visited a couple of times - excellent quality and price. I was only able to reserve a King size bed online and would have liked 2 double beds. The hotel was going to accomodate us with 2 beds, but wanted $50 more a night. They did upgrade us to a larger studio that had 2 comfortable chairs and a table, which was great!
The bed was really comfortable and the room very quiet for New York. I think the shower was recently renovated and was terrific. The rain-style shower head was mounted high so that you didn't have to duck under it and there was also shower wand if you needed it. I also loved that the HD TV had HD cable so that we weren't constantly watching images that were squeezed or stretched. The staff was really friendly and helpful. The only negative was that they're remodeling the bar and restaurant so there was no food or drink available other than room service and the continental breakfast. When that's finished it should be a big improvement.
friendly staff queen bed advertised as king
Room size was bigger than avg. in NYC Mattress was comfortable Zero noise on 14F TV was great quality Pillows were uncomfortable to rest on. Nothing else we found uncomfortable or bad to review. that's it. SP
Room size comfort cleanliness and contemporary A little further from Times Square than I expected and the staff was unfriendly
14th floor room was VERY quiet. Great for NYC.
Vi likte den gode beliggenheten nær Grand Central Station og Empire State Building. Rommene er ikke store, men praktiske og gode. Restauranten på hjørnet av 38th og Park Ave har gode småretter til en rimelig penge. Svært hyggelig personale. Det er skyvedører mellom rommet og baderommet, som ikke isolerer spesielt godt.
From the moment you spot the flower crowned steps and friendly doorman you'll know you found a diamond in the rough of Manhatten. The William combines a classic touch with a very hip flare. The room was immaculate and complete with high tech accessories, high end toiletries, and the best - your very own Nespresso bar. The staff were super helpful and efficient, and you have your choice of an intimate cocktail lounge or adjoining tavern to enjoy.
The staff were very friendly, carried our luggage, and even upgraded our room to have a terrace which was huge! The room was also very clean. We could hook our phones to the smart tv or rent any movie we wanted. The location is awesome. We could walk to Bryant Park, Times Square, Rockefeller Center, etc. The elevator was very slow. We also could not change the temperature in the room. I kept setting it to 66-68 and somehow it stayed on 74 or would automatically change back to 74 during the day/night. It was extremely hot. Additionally, there is no hotel parking. We had to circle the block on our own. The hotel did give us a discount though.
The 27th floor lounge
We thought the place was clean and a good value for the money spent. It was an excellent location. Room was small but we expected that in NYC.
Nice staff Generally clean Great Restaurant A great basic hotel for someone on business by themselves who does not need many extras. No real hotel lobby Machine coffee No real concierge Very small room for a couple with 2 suitcases No real breakfast (snack bars put out)
Everything works. Very efficient use of space. Nice restaurant downs stairs. GREAT location across the street from GCT. No front desk to speak of. Off putting at first, but it works well.
A lot of street noise and elevator noise from my room Are there any Whitehouse options?
The location is good. The hotel is nowhere near as it is advertised 4 1/2 stars. It is a 2 1/2 to 3 stars at best. Furniture is old. Terrace rooms not worth the extra money at all. View of an office building directly across. No way should this room be a The reception desk upon entering the lobby looks like a construction zone. It's a 2 1/2 - 3 stars at best. The desk the receptionists use looks like something they picked up at a garage sale. The rooms are so dated the wood floors are worn out.
This guest did not leave comments about this hotel.
Great location, with free wine at happy hour . Room was largest and nicest I've ever had in Manhattan. Shortly after returning home I realized I was covered in bedbug bites. I contacted the hotel and they say they checked the room and found no evidence. Still, I was affected for over 2 weeks with terrible itching and discomfort.
the amount of space of the room and the modern decor there wasnt 24 hr room service and the menu was rather lacking in choices. Also didn't like the reception and lobby area...it was to open and no place to sit and relax
Best hotel experience ever! Very sleek, staff was fantastic!
Good deal in a great location. Tired - in definite need of a refresh. The small, supposedly chic lobby area, overwhelmed by surrounding non-guest revenue, gets old for residents very quickly.
The staff is knowledgeable and kind. Helpful all the time. The decorations and rooms are spacious and elegant. Clearly a top-tier hotel. Everything was perfect.
Complimentary wine hours and coffee in the am. Also free minibar soda and water!
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Perfect Midtown Location. Ultra modern, comfortable accommodations. It was great for a short stay, but for a longer stay, didn't have much area to store clothes.
Cleanliness, size of room, bathroom was exceptional, location was great, staff was great, wine on check in was great The bed did not have a sheet, which was odd and made me think of sanitary issues from prior guests.
The Pub was authentic and nice. We had small problem with our door lock, The staff solved our problems relatively fast .
clean rooms, large for nyc, super helpful and friendly staff!!!
Bathroom well appointed but very small Bedding very comfortable as was A/C Staff very friendly and helpful, Room also felt very clean. Found the bedroom & bathroom to be small, even for NY.
Hotel was clean and quiet, staff was friendly. Well located close to Grand Central station. Rooms were spacious for NYC and well appointed.
Very intimate feel. Stepping off the streets is stepping into a calm and elegant world. Love the attached ba, Wheeltapper,r that has outdoor seating, which is covered and heated in the winter. I only saw it in the winter but it a great little spot. Central but hidden courtyard. I would definitely go back to this hotel. Would've been nice to have coffee in the lobby and more lobby seating. That area was nicely done but hard to linger.
The staff was very nice and most accomodating when I arrived and my room wasn't ready due to a late departing flight crew. They put me in another room that was larger than the one I had booked. The hotel was in a great location and convenient to many attractions. There is a great sandwich shop just around the corner as well. I will definitely stay with them again when I go back to NYC.
This was a quiet and comfortable hotel. It has an on sight restaurant and bar. Staff very accommodating. Room temperature just right and bed comfy.
Common sitting areas have nice ambiance and rooms are comfortable and well appointed. Did not expect the contiguous Irish Restaurant & Bar which served excellent food. Provided a much more upscale experience than the price tag prmised Only thing that did not work was the in room phone connections to the front desk and other services but the staff quickly compensated.
Love the Wheeltapper pub. Love Irish feel of the hotel. Centrally located near GCS and 4.5,6 trains Very nice staff Cozy rooms Small rooms Wifi not free in rooms
The location was excellent, and the room was very comfortable, well appointed and clean. The staff were extremely friendly and helpful. Special thanks to the girl from Nicaragua tending the bar. Our room, which faced the bar in the garden, was a bit noisy in the early evening.
Hotellet er en oase i storbyen. Deilig komfort og svært behagelig på alle måter. Betjeningen er svært hyggelig og hjelpsom.
Beliggenhet, atmosfære, service, baren, vinterhagen og uteterrassen på toppen. Ost, kjeks og rødvin på ettermiddagen var en kjempefin grei.Et fantastisk steakhouse ligger rett overfor hotellet og kan anbefales på det beste. Synes prisnivået er litt for høyt.