Exceptional service and quality of the hotel. Very good location. Rates are quite high but it was 50% off through booking.com.
staff and location in particular slow service in bar / restaurant area
Great staff , nice room after upgrade, although strange that the windows couldnt be openend... No 5 star, more 3+, all the facilities the state to have are in there yes 5 star sister hotel 1 block further down the street the Jumeirah carlton... hotel.. that might be 5 star, but there littke sister is not.. good room, but no facilities, and only after an upgrade ( excecutive) we had a real suite ( forget the junior...). but all in all a good hotel. nothing fancy though ( in the star and facilitie sector...)
The location of the hotel is quite good, with good access to public transport and Knightsbridge shopping areas. The room I got was a handicapped room with bigger than usual bathroom (I assume). However, the open shower didnt drain and the whole bathroom was flooded within 30 seconds of turning on the shower. The toilet flushed for 3 hours with repairmen coming in at 5 in the morning to fix it. No compensation was offered, which for a 5 star hotel is not adequate.
location and a balcony in town the rates were misleading as they didn't reflect the true cost
i liked the location, and its a samller hotel quick to get in and out i got a better rate on sunday night ..but all hotels have better sunday rates...i certainly wouldn't pay 4 or 5 hundred GBP to stay there....it simply is not worth it This is not a true 5 star hotel..more like a 4 it lacks the little extra's, i hate paying 20GBP for internet..that's a big turn off for me and probably why i won't stay again...small room but the rate reflected it...and i was alone but a little small for 2 people
Size of hotel and very convenientto tube etc.
location, rooms discretionary service charge added to bill, a guest has to ask for it to be removed rather than being asked before its included,
great location, rooms are nicely designed and modern, staff is helpful limited breakfast, staff misinformed us about the services invcluded in our fee
Location, Quit area , close proximity to every thing No facilities , and you need to go for the Carlton tower for the Gym and busniess center
friendly faces during peak season the hotel should have more than one choice to experience the after noon treat
Excellent breakfast in our room. Air con in the bar - we were freezing at 8pm on Sunday.
Our stay at the Jumeirah Carlton Tower was truely amazing, the service is excellent, we were upgraded on arrival due to a request I had made, as it was my husband's birthday. The atmosphere is great the staff cannot do enough for you. The treatments were brilliant. Can't wait for our next trip.
there were very obviously prostitutes hanging around inside the hotel at night and this was not discreet at all
staff location facilities room and bathroom too small 2 coffee and a water gbp16
location only room was smoky on non smoking flooor
nice rooms, clean pool, staff is excellent
spacious room and amenities in room slow service in the Chinoiserie and staff not paying attention to room, must wait to catch their attention
The staff were very kind and helpful. The rooms were really nicely fitted out with unexpected amenities like Bose iPod speakers.Great position for most of Londons attractions. Nice touches like coffee and croissants available in reception for early check out guests. Room service and housekeeping were particularly quick with their assistance and the prter conciege people seemd to genuinely want to help. Overall a really nice place to stay. The restaurant facilities are very poor indeed. The casual restaurant is right in the reception and was blighted by a freezing cold blast of wind every time the main door opened ( which was many times ). It also looked more like a reception than a place to eat - a place to drink coffee or wait for someone rather than a place to eat, even casually. The menu offered high quality food but the range was very limited, especially for vegetarians. In fact vegetarians in general are very poorly served by this hotel.
Service minded hotel staff , devotedness of the concierge staff helping and organizing theater, journeys etc
Veldig sentral beliggenhet
Beliggenhet, annerledes hotell og meget hyggelige rom. De mest profesjonelle hotellansatte vi noensinne har opplevd.
Hotellet lå utmerket, rett ved siden av Harrods. Vennlig personale, gode senger og deilige morgenkåper / håndkler. Alt tok litt for lang tid, ref mat, bestille i baren osv. Ikke den beste maten i restauaranten kontra pris, noe skuffende frokost.
I liked the decor and the products in the room and how clean and nicely refurbished the hotel is. I thought the rooms are a bit small for the price
the comfort, service and the little gadgets that felt like your in your own house. Too many furniture in the bedroom that made the room small
Excellent personal service, great food - quite simply a great hotel. You would be very hard pushed to find anything even slightly wrong with this hotel !
Egerton House is the best hotel I have stayed in over a 25 year period of visiting London. The staf couldn't have been more pleasant and helpful and my room (a standard double, I believe) was lovely and comfortable.
well I loved the place and the staff specially, they even went with me to show the room and they kept asking of I need anything to insure my comfort. it was great! the rooms are a bit small, and i see it a bit expensive but this is London after all.
Great location -a short walk to Harrods,V&A, and super little patisseries, restaurants and shops. Room had spacious bathroom with the lovely Penhaligon products.
The hotel is very confortable, the staff is friendly; the breakfast is exellent; the rooms are beautiful no
I liked the small size (no convention) and the personal attention. The rooms are really small although I recognize that this comment could be made about many London hotels.
complimemtary tea insufficient hot water in bath and shower
Good and central location!. Breakfast offer was super and .... Very nice with the complimentary tea in the afternoon. Nice ambiance and the staff were extremely friendly!
Service and Location. Double room rather small. Awarded a room that was not specified in confirmation at time of booking. Situation rectified though.
The "Tea Time" and the "bar" included in the price The carpets were old and looking s if they are not very clean.
Very high quality environment in an almost surreal location... As an infrequent visitor to London the journey was fairly fraught - but then you turn into a high class side street and it is almost a different world! Excellent staff - clean rooms and ideal for switching off at the end of the day - and the complimentary reception bar is unusual too. The elevator! Not big enough to swing a cat let alone carry a travel bag and be taken to your room by a porter in... Anyone with claustrophobia should request a ground floor room! A minor negative overall though...
The room needed new wallpaper but otherwise it was really nice. The location of the hotel is excellent and the service staff is top notch. They also offered lots of extras, like free soda, creme tea, and alcoholic beverages. There was also a business center with a computer (internet provided) and fax machine. Would definately stay there again!
Location, clean, value for money, comfort Some of the reception staff unbearable!
It is the perfect Hôtel to stay in London : the good place(area), the good price and the good services.
Convenient location. Simple administration. Relaxed ambiance. Impressive bathroom Room 16. Bed springs seemed tired. Bed sloped to one side.Inadequate table and sitting space in the bedroom
The hotel was clean, the staff was courteous, helpful and always willing to help. The room was clean but there were a few things that need to be attended to: Duvet was worn in several spots, the bathroom knob on the sink plug was missing. the water spigot in the shower was loose., the toilet paper holder was broken.
God beliggenhet for vårt fomål. Kort vei til T-bane, enkel adkomst fra Heathrow, mulighet for matservering uten å måtte forlate hotelet. Litt mer smil hos resepsjonsbetjeningen hadde løftet inntrykket. Gjaldt spesielt én. Bedre samsvar mellom de faktiske forhold og den regningen som ble presentert (f.eks belaste regningen for inkludert frokost).
Sentral beliggenhet shopping restauranter. Personalet var behjelpelig og hyggelig Trafikkstøy på gaten utenfor om natten/tidliglig morgen
Vi bodde på et stort og rent rom (suite) med myke og gode dundyner og et like behagelig sengesett. Madrassene var også veldig gode:)) Badet kunne vært pusset opp. Det var noe lekkasje fra dusjen som rant ned på gulvet til tross for at vi sto i badekaret da vi dusjet. Dusjfasillitetene er ikke egnet for mennesket som ikke klarer å klatre opp i et badekar.
It was in London Overbooked- we had prepaid and confirmed the previous evening. The hotel was overbooked, unable to find an alternative and wasted 4 hours of our 1 day in London. Kayak and the hotel were unhelpful and we are still waiting for a refund and compensation.
Don't like anything The glass of the window in the bathroom was broken, the door and the window in the room didn't lock. we left the hotel immediately and we didn't get any refund. We ordered the room for a week so this event was a lost of money and a huge dissapointment. We won't order from this website anymore.
Jeg likte best at vi ble tatt godt imot, at frokosten var veldig bra og at det var en terrasse der vi kunne spise. Det var også bra at hotellet lå så sentralt i forhold til T-bane osv. Puss opp rommet med tanke på rør/toalett/sanitæranlegg og fjern vegg-til-vegg-teppet. (Parkett istedet).
- 24 timer resepsjon, imøtekommende personale, frokost på rommet, sentral beliggenhet, "rolig" område. Nedslitt, spesielt baderomsfasiliteter mht dusj og toalett (badekar uten dusjoppheng gjør vanlig dusjing problematisk og toalett uten vask. Da frokost serveres på rom, er et lavt, lite glassbord en dårlig løsning. Kan anbefale hotellet - men synes gjestene bør gjøres oppmerksom på disse forholdene.