On time, stuff was professional and polite, good food. Thank you
The flight attendants did a exceptional job the entire flight providing attentive service.
it was a short flight but punctual, comfortable, enjoyable. thanks for asking.
Fordeler: "The crew was nice, the food was really good, the plane was clean, and they used reusable silverware and plates to avoid waste."
Fordeler: "Crew was great. Peppy and kind."
Ulemper: "ORD ZRH seats extremely crowded. Wished for comfy Star Alliance seats for that flight which we did enjoy from ZRH BUD"
Fordeler: "Crew was very friendly. Seats were decently comfortable - appreciated blanket and pillow for long haul flight."
Ulemper: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""
Ulemper: "Only two options for dinner is very few options."
Fordeler: "Crew is great."
Ulemper: "The airline lost my luggage ."
Fordeler: "The food was the best I've had on any airline in recent times. On the first flight it was a croissant and a swiss chocolate, on the second flight it was a hot danish pastry."
Ulemper: "The first flight was late so I was worried I'd miss my connection (however connection was delayed too so I made it). Also, I was asked to check in my bag because "the aircraft was full" however when I got on the plane I noticed it was half-empty and there would have been ample overhead room."
Fordeler: "I was offered to check in my carry on, it was nice."
Ulemper: "I was told a wheel chair would be available to help me get to Terminal E in Zurich. I had literally TO RUN to catch my connecting flight to NYC since the chair was not their for me in Zurich. I almost missed my flight. I am a 79 years old woman. That was one terrible experience."
Fordeler: "Crew was very attentive, information from the cockpit was enough to let us know but not disruptive"
Ulemper: "Boarding was one long line that other passengers in the airport had to walk through. This was difficult for passengers with kids and those with needed special accommodations Ike wheelchairs, canes etc"
Fordeler: "Punctual modern aircraft."
Ulemper: "The onky bad thing was luggage collection. Belt 6 tucked away. The luggage was so quick coming off that there was no-one to collect it . The belt was soon full and no.more luggage could enter the belt until the luggage on the belt was claimed"
Fordeler: "I thought my out flight with Lufthansa would be good but it was surpassed by the return flight with Swiss Based on my experience I believe Swiss should be a 5 star airline as well"
Ulemper: "A slight delay"
Ulemper: "I was asked to check my carry-on. I have used this carry-on more than 50x without an issue. I have even put it in the smaller compartments on smaller Bombardier jets. I don't have an issue with being asked to check luggage, but I resent being asked when others are allowed to take their carry-on onto to the plane without issue. Right in front of me while I was waiting for a baggage tag, others were being checked in with carry-on equal to mine and allowed to take it onto the plane. I can only surmise that my ticket limited me to one bag onto the plane, although they would not tell me this. This was not clear when I booked the ticket nor when I checked in on-line. I had a 40 minute connection in Zurich so was very concerned that my luggage would not make it. Luckily, it did make it to my next stop. Swiss Air seems to have different restrictions than other airlines which I have encountered before. I take ownership that I should be aware of a tickets restrictions but this was a multi-leg trip (5). However, I will tend to avoid Swiss air in the future, to avoid having to research their unique restrictions."
Fordeler: "Friendly and caring attendants. Smooth flight. Good condition of the aircraft."
Fordeler: "Not applicable"
Ulemper: "See above."
Fordeler: "All very comfortable"
Ulemper: "It was delayed"
Fordeler: "Service was great and the flight very smooth. Great flight!"
Ulemper: "There was not hot tea/coffee offered with a sandwich."
Ulemper: "Cabin temperature was a little hot"
Fordeler: "Air hostesses were very courteous, friendly and the cabin was clean and comfortable. My flight from jfk to Geneva (then Zurich) was cancelled due to weather in Geneva (Swiss 23) so I got upgraded to a delta flight to Brussels then to Zurich Comfort+ !!! Thank you!"
Ulemper: "Flight from Zurich to Johannesburg: Swiss 288 (airbus a340-300) Sat in the last row of the Swiss air flight, economy, which was okay but our whole row video enternatinment system didn’t work. You’d pick a movie and it wouldn’t play. The games, camera and flight status animation all worked but not the movies. Air hostess tried resetting , still nothing. But it was a great opportunity to have a lovely conversation with my new German Friend Barbara and read my book! More lactose intolerant alternatives for breakfast which had much (cheese, yogurt, croissant) Other than those two , excellent flight. Thank you Swiss!"
Ulemper: "They rebooked me on a later flight this same day. This flight to Geneva (change of airports) was late and the flight to Vienna took off with no passengers from our flight, after we were told it would wait. ' I paid for premium seats and did not get rebooked for the same. I am sitting in the Geneva airport for 7 and 1/2 hours, losing my meetings in Vienna. I never expected such poor service from Swissair."
Fordeler: "Excellent food. Lovely service. Departure and boarding on time."
Ulemper: "No entertainment at all. Very limited leg room"
Fordeler: "Smooth flight"
Ulemper: "I ordered a kosher meal and did not get it. The seats are very uncofmfortable. When the one in front puts their seat back it goes almost in to the face of the one behind."
Fordeler: "Excellent food."
Ulemper: "Yet again, was "randomly" chosen for extra security. Flight was delayed for over an hour because of mechanical failure. A/C set at polar temperatures."
Fordeler: "Service was great with staff being very professional Flights were on time and entertainment selections were good."
Fordeler: "Very friendly and excellent service. It was my first experience flying with Swiss. Will definitely fly with them again. Brest airline I've taken to Europe. This airline should be called tthe friendly skies of Europe. They are outstanding."
Ulemper: "The trip coming back to Chicago was a bit longer than going. The excellent service tgay eas provided by the crew made up for tgay."
Fordeler: "Flight left in time, easy quick boarding. Food was great, we had dinner and breakfast snack"
Fordeler: "The fights themselves were nice, the crew was pleasant and the dinner itself was a very nice surprise"
Ulemper: "Wow what a cramped space- the minute the person leaned their seat back I had no room and I'm a fairly small pElson. The seat in front of me was almost literally in my lap I couldn't open my tray on their seat back unless they sat up to eat"
Fordeler: "Fastest and most thorough service I've ever received!"
Fordeler: "The service was great, the staff was very friendly and helpful"
Ulemper: "The business seats that we booked were normal economy plus seats with no one in the middle seat. The whole idea of booking a business class ticket is the extra comfort that comes with the lay flat seat or at absolute minimum on smaller planes the wider more comfortable seat. Neither of those were present on this flight. Calling this a business class is a rip off."
Fordeler: "Leg room"
Ulemper: "No entertainment"
Fordeler: "We actually did not fly with Swiss Airlines to Thessaloniki. Our flight was re-booked on another flight the following day with Aegean."
Fordeler: "My upgrade to first class. Service she good is good considering short flights"
Ulemper: "The fact that they made me check my carry on even though I was in first class. It fit in the plane on my first flight. Why wouldn't it fit on this plane!?"
Fordeler: "Enjoyed the service."
Fordeler: "There were a couple of stewardesses who were nice and helpful to the passengers. The food selection was fairly good. Drinks were available at regular intervals. Flight was comfortable except for some turbulence during landing."
Ulemper: "There was no pre-boarding for families with kids. They waited until the entire Business and First Class passengers boarded in Zurich before they allowed us. This was different in Mumbai where Swiss had families with kids board early. The airbus was not well maintained as fara s cleanliness was concerned. There were bathroom supplies on the toilet floor. Crumbs and food particles on the seats/crevices from the earlier flight"
Fordeler: "Even though the flight felt like forever, the cabin crew did such a wonderful job at making us all feel comfortable. The food selection was great and the fact that the staff was approachable was also a great plus. Will definitely fly again using Swiss air. Thank you"
Fordeler: "The flight from SFO to ZRH was in a newly fitted 777. The seats were very comfortable and we had plenty of leg room in economy class. Great and extremely nice flight attendants - thank you!"
Ulemper: "The flight from ZRH to SFO was in an older 777 and the seats were very uncomfortable with limited leg room in economy. This flight was not very enjoyable. I have to say though that the very friendly and helpful flight attendants were compensating for this. Thank you!"
Fordeler: "Food usually was very bad on SWISS flights' econ class, this was surprisingly better (just better, not good). Staff were professional and polite though they spoke very loud even when most people around were asleep."
Ulemper: "At check-in counters, staff managing the queues did not speak English at all, same thing at the security check queue, only Spanish speaking. There should be some clearer instructions of how and where to queue at boarding. Everyone just wanted to cut queue."
Ulemper: "A gap between flights for 20 hours"
Fordeler: "Flight attendants were polite and very nice."
Ulemper: "Flight was delayed, as a result i missed the next flight to Washington DC. My whole schedule was messed up as i had to fly through Chicago. My luggage was lost and i only received it 2 days later. Will file the complaint."
Fordeler: "zurich a great airport."
Ulemper: "cheese roll"
Fordeler: "I enjoyed the entirety of the flight."
Ulemper: "No complaints."
Ulemper: "Checking in we had a nasty representative, but other than that, all was well"
Fordeler: "Loved the food and wine. Very comfortable flight and the staff was wonderful"
Ulemper: "Once again, my flight was late. Four out of the last five trips to Barcelona Swiss had a significant delay (longer than the duration of the trip itself) on at least one of the segments. It's getting a bit hard to believe actually."
Fordeler: "Good service... Quick boarding"
Ulemper: "Older plane, seats too narrow and short for 11hr flight. Bathrooms are TINY even by airline standards. Entertainment system has lots of choices but screens are low quality."
Ulemper: "Food was not good"
even with delay upon departure, the crew managed to get us on time to Lux, nice relaxing and generous service.. Classic good quality products. The opening time for the drop off was a bit late.. long queue of passengers waiting already before desk opened.
Everything was very good. Thank you Luxair, you are The Best.
Ulemper: "The crew. Half of them didn't seem to care about the passengers requests. I asked for a glass of water and didn't get it. After 5 minutes I had to ask again to another crew member. I noticed that it happen to other passengers as well."
Fordeler: "Every think"
Ulemper: "My friends"
Fordeler: "the chairs were comfortable and there was enough space for legs."
Ulemper: "have vegan options"
Fordeler: "One customer services agent in London was at least sympathetic- she tried, but Reservations wasn’t having it!"
Ulemper: "Airport staff are, thanks to a policy change, unable to change passengers to other flights, even if there are open seats. The bureaucrats in Reservations have to approve, which they are disinclined to do. I wanted an earlier flight which had space and was told if would be £400 (for a one-way, one hour flight to Luxembourg from London. And that was only IF the almighty Reservations people decided to do it. LuxAir has completely disempowered it’s staff in the airports (the ones who have ALL of the customer contact). I’m going to fly BA from now on."
Fordeler: "Almost everything"
Ulemper: "Almost nothing"
Fordeler: "The comfort. Once the plane was here everything went smooth"
Ulemper: "The plane was one hour late"
Fordeler: "Exceptionally incompetent customer service!!!"
Ulemper: "Drinks: more choices"
Ulemper: "The flight (propeller) was very noisy."
Ulemper: "Staff that speak English well"
Ulemper: "Delayed unloading upon arrival."
Fordeler: "Left on time, clean aircraft"
Ulemper: "6pm flight but no food service; longish wait for hold luggage to be retrieved before any passengers (luggage or not) could deplane; Luxair has no gates in Luxembourg so every trip involves a bus ride to/from the aircraft."
Fordeler: "The crew was nice and helpfull. The food and the drinks were excellent and the pilots did a great job as well. :)"
Fordeler: "Left on time"
Ulemper: "Prop plane too slow. Jet should take no more than 2 hours. This flight is 3 hrs.."
Ulemper: "Delayed and further delayed . Both outbound and inbound!"
Fordeler: "Crew pleasant"
Ulemper: "Flight left 15 minutes late; return journey cost over €600 euros, later (more convenient) flights were even more costly, so I went hours earlier than I needed to; breakfast was a cold, waxy chocolate croissant; on return journey I had choice of 17.50 or 21.30 - nothing in between. Given that they are charging SOOO much for so little, I am going to try Ryanair. I detest their “charge for everything” approach, but tickets can be 90% cheaper (less than £60 return), and I’m going to be making this trip weekly."
Ulemper: "When a one hour flight is 2 hour’s late, management know there’s going to be a delay. The Luxair app was useless; no staff around; info boards showed a 20-minute delay"
Fordeler: "Smooth trip. Good crew"
Fordeler: "Crew was wonderful."
Ulemper: "Breakfast roll was not fresh"
Fordeler: "London City Airport is super convenient to fly from. The flight was on time at both ends, and the plane very clean. The aircraft is small but perfectly formed."
Fordeler: "The staff and crew were very nice. The food and drinks were also good."
Fordeler: "The flight left on time, to the minute. The crew quickly delivered snacks and water to the passengers, which is impressive for 30 minutes in the air. They were welcoming and efficient, and seemed glad to both see us arrive and happy to with us a safe departure. Luggage arrived at the same time we entered the baggage claim area, probably because of the passenger delay on board the flight for hand baggage to be offloaded."
Ulemper: "Boarding took a LONG time, relative to other airlines. The gate agent had to enter each seat assignment into the computer as he checked our boarding passes -- he had no way to scan and automatically record each passenger's arrival. First class passengers universally arrived later than the rest of us -- with one gate agent, economy class passengers frequently stopped and waited until the agent verified the first-class passengers' phone-based boarding passes against their passports and entered their seats into the computer. The flight was rough. We spent 5-8 minutes taxiing from our tarmac "gate" to the air strip -- and it was a very rough, bumpy, uncomfortable ride. The landing was atrocious. The weather was apparently calm, and there were no apparent crosswinds; we landed hard, and both bounced and shook. The aircraft (Bombadier Q400), a turbo-prop, was roomy enough for us -- we're average-height people who aren't very big -- I saw taller people scraping the overhead (ceiling) when they stood in the passageway/aisle. I've ridden in much smoother turbo-props in the past. We had to wait an extra 5 minutes on the ground so that hand-carried luggage could be off-loaded before passengers. We had no "checked" hand-luggage, so it felt like a nonessential delay for us. We aren't terribly upset with Luxair, as this was a "local" commuter flight -- we won't be traveling on this aircraft again if we can help it."
Fordeler: "Friendly attentive crew, great service. Very easy to use app for check-in, boarding pass display, seat selection including changing seats. Also worth downloading so you can use the luggage drop-off desk and avoid potential long check-in lines."
Ulemper: "Leg-room marginal for taller people although not much different from other airlines. If you are 1m85/6'1" or above just hope the passenger in front of you doesn't want to recline their seat."
Ulemper: "They were very professional and friendly! Flight was smooth."
Ulemper: "Slightly delayed. Food and entertainment are N/A. Overall, the flight was OK."
Ulemper: "As I was sleeping, food and entertainment is N/A. But flight was ok overall. Thanks."
Ulemper: "1 hour late"
Fordeler: "Ease of check in and friendliness of staff and security. Clean and comfortable gate area. Appreciated the sandwich and beverage service."
Ulemper: "Seats a little crowded and plane shakes quite bit as we taxi."
Fordeler: "Direct flight and convenient"
Fordeler: "Very professional. Have flown this airline several times and never any problems."
Fordeler: "Just everything. The warm crew, the croissant+drinks, the timing. Looking forward to our next flight. Thanks, Luxair."
Fordeler: "Will fly alain n'est month on the some flight."
Ulemper: "I fly Luxair a lot. They pretty much do what it says on the tin: fly you from A to B, on time, almost always with your luggage. But there's no pleasure in it. Boarding is by bus, onto small noisy airplanes. Surly ground staff take away bags at the aircraft steps unless they're very small hand bags. The crew are usually pretty nice, and they do serve drinks and a sandwich"
Ulemper: "Ayant fait le check in online pour un vol GVA-LUX la veille, l'ordinateur m'avait attribué la place 4A. À lembarquement on mappelle pour me dire quon mavait attribué une autre place, la 18C. Je voyage toujours côté hublot, jamais couloir. lorsque je demandai pourquoi on m'avait changé de place la préposée me dit, sèchement , que l'avion devait être équilibré car tout me monde "était assis à l'avant. Insatisfaite de sa réponse, je lui dit que le systeme m'avait attribué cette place et que je ne voulais pas être à l'arrière de l'appareil . Peut lui importait puisque de toute façon elle me remit mon billet avec le 4A biffé et remplacé par 18C au stylo, en me disant que je pourrais changer de place apres le décollage. Or il sest trouve que ma place initiale, 4A avait simplement ete réatribuée a une autre passager! J'étais furieuse de m'être fait mentir de façon aussi effrontée, car de toute évidence la préposée à l'embarquement savait très bien la vraie raison de cette réaffectation a un nouveau siege. J'organise des concerts et jai souvent à acheter des billets pour des musiciens qui viennent au Luxembourg. Je n'ai franchement plus l'envie , après m'être fait prendre pour une idiote, de les faire voler sur luxair."
Fordeler: "Sandwich and drinks on board; nice flight attendants; quick boarding; smooth flight."
Førts flyen blir 20 minutter forsinket . Etterpå når vi sitte i flyen og skule fly hadde mye bråk som vi visste har teknisk problem . Så etterpå vi måte og sitte i flyen og venter cirka 2 timer . Det var veldig dømt og sitte i en fly og vente 2 timer ?!! Og hele tida vi følger ikke trygg siden vi hørte om flyen har teknisk problem. Vi forventet bytte flyen ikke tar samme fly som har teknisk problem . Og siden vi hadde en langs tur PGA flyen hadde problem vi fått ikke noe ekstra service som matt ellers litt drikke . Det var veldig dumt . Derfor vi følte veldig dårlig og det var veldig dårlig service !!! Mvh Salar Abdipour Elham Soroori .
Check in working effective. Kind cabin personnel . Not too note storage place inside for carry on luggage .
Ulemper: "Better boarding and entertainment"
Fordeler: "Crew brilliant but seat very tight"
Ulemper: "Boarding procedure slow and hectic"
Fordeler: "Nothing. I missed my original connection because the flight from Budapest was late and I was put in a cramped middle seat while there were seats open in First Class. I should have been upgraded"
Ulemper: "Upgrade passengers that you make late."
Ulemper: "Security in Frankfurt - long lines"
Fordeler: "Flight departed on time. Crew were friendly and efficient"
Ulemper: "Boarding seem to be chaotic, no boarding by group or seat number."
Fordeler: "As previously stated hated having to go through security again"
Ulemper: "Well,my whole trip was an adventure! Problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so i missed the flight and the checked in bag"
Fordeler: "Very Organised and punctual"
Fordeler: "Pilot kept us informed throughout the flight."
Ulemper: "Onboard services."
Fordeler: "The airplane crew were very reassuring"
Ulemper: "Gate was changed 3 times and flight was delayed 2 times too!"
Fordeler: "Comfortable seats"
Ulemper: "Meals and entertainment"
Fordeler: "The airline and the flight were pretty good"
Ulemper: "DONT SHOW BAGAGE INCLUDED ON A BOOKING WHEN ITS ONLY INCLUDED FOR 1 WAY! I HAD TO SHELL OUT 40 EURO TO CHECK MY BAG BECAUSE OF THIS!"
Fordeler: "Very fast and cheap flight."
Ulemper: "Seats were extremely uncomfortable. Boarding was very chaotic."
Fordeler: "Very friendly crew, great seats in economy with lots of legroom."
Fordeler: "Friendly crew, great food, comfy seats"
Fordeler: "Nice crew."
Ulemper: "Very cold. Always very cold in premium economy section on LH 747-8."
Ulemper: "1hr 20 minutes late"
Fordeler: "Red wine was OK, passed on the free sandwich as last time it didn’t agree with me"
Ulemper: "Flight was over an hour late and no compensation from the airlines."
Ulemper: "Delay and food was bad"
Fordeler: "It was run by UA, better seats then Austrian or Lufthansa in Economy. On time. Very efficient."
Ulemper: "Could not choose seats online,"
Fordeler: "Flight was on time, food good. Even the movie selection was great, but ... (see what I didn't like)"
Ulemper: "Entertainment (sound) in seat 14K didn't work, despite 1 reboot. Please fix."
Fordeler: "The change in seat to middle seat, different row for my wife and I was enough for me to think again about a ticket with you"
Fordeler: "I especially like the comfortable seats with plenty of legroom. The flight was on time - perfect!"
Fordeler: "Everything that happened during the flight was fine. The service, the flight itself, and the landing – which was excellent."
Ulemper: "On the ground, neither the staff nor the signage made it clear exactly where to check in. I was sent to the Lufthansa counter, which didn’t open until 11:30, when I should have gone to the United counter. An hour of my time was wasted, which almost resulted in my missing the one-hour before take-off check-in deadline. The only reason I didn’t miss the deadline was because the flight was late taking off."
Fordeler: "Great service. Friendly and accommodating."
Ulemper: "I don’t like the configuration of the biz class seats. They are in a row vs in pods. Not as private as other configurations."
Fordeler: "The staff were all super helpful and friendly! Pleasure to fly with!"
Ulemper: "4/4 flights with involuntary stop-overs were delayed, causing 4 panics and 2 missed flights. Given their proclivity for busing passengers to distant planes in Herman efforts, a 50-minute allowance for changing planes, when added to the frequent Kate departures, is just not sufficient. They should acknowledge it and sell only flights that allow for 80-90 minutes in the airports that are so woefully managed (eg, Frankfurt and Munich). It’s back to BA for me!"
Fordeler: "the on time scheduled departure"
Ulemper: "the long complicated walk to terminal"
Ulemper: "Check-in process. Baggage fees."
Fordeler: "Friendly crew"
Ulemper: "Plane loaded late then waited on the tarmac, arrived an hour later than scheduled time. This has happened to me on every one of the ten Lufthansa flights I have been on. Apparently they don't know what it is to be on-time."
Fordeler: "Upgraded from premium to Business class. Very good service and a good night slep."
Ulemper: "The crew didn't seem particularly interested in helping anyone and worked hard to avoid eye contact. This was an unpleasant flight at best and given the option I will not likely fly Lufthansa again if given the option. I wish that I had better news to report from this flight. :("
Ulemper: "None of the flights arrived on schedule. That caused other problems. Overall the trip was terrible. Not sure if I will fly lufthansa again nor recommen."
Fordeler: "Flight was an hour delayed for no reason. I missed my connection that I had 2.5 hours to catch"
Fordeler: "Gave us snacks when flight was delayed"
Ulemper: "Flight was delayed Entertainment app didn't work"
Fordeler: "Pretty much everything. A joy after the Condor flight"
Ulemper: "What's not to likr?"
Ulemper: "Was a short flight , so really I don't have any negative impression"
Fordeler: "They held the gate for us as we got there about 14 minutes before departure."
Fordeler: "Clean, friendly environment, friendly staff, even though a bit bossy, but that's the German way (which I am too)."
Ulemper: "Little space. and NO WIFI. This is really no longer adequate in 2017. In the US, practically all domestic flights have wifi now."
Fordeler: "787 seat spacing (a UA plane, not LH)"
Ulemper: "Took first available train , arr. Freising at 9:50. Arrived at Terminal 2 by bus ca. 10:25. I am handicapped and a slow walker, so I got to departure floor ca. `10:40. Waited in line at self-serve check-in; found out that it does not have ability to process numbers (for US address). Attendant was not helpful and nasty. She told me me to go to the regular check-in line, where I waited another 45 minutes. None of the 3 "help" personnel standing around when approached managed to tell me that there was a special counter for handicapped persons. The one at the express self-check-in refused to give me her lasst name or any form of ID (first name Sophia). After waiting an additional 15 minutes for a wheelchair, I was deposited in a waiting area, where a second wheelchair arrived after another long wait. Told me I might not make the plan (I did). Overall a very unpleasant and nasty experience. With the exception of the very nice lady (Mrs. Ilser?? ) who checked in my luggage, none of the other 3 persons at the express and regular check-in spoke decent German or English, and none was helpful (Go there, wait!!!) Barely made the plane in MUC, Heathrow turned out much better than the touted German efficiency. Please forward to Lufthansa customer relations. Dr. W. Hartwig"
Fordeler: "We got there"
Ulemper: "Had to get a replacement plane when the first one had issues."
Fordeler: "The crew and in flight experience were excellent."
Ulemper: "Both Lufthansa and United's boarding announcements fail to account for passengers' impatience and neglect of boarding group procedure. Lufthansa doesn't clearly identify when un-prioritized groups should begin to board. United should make clear that unspecified group members attempting to board prematurely will be held to the back of the queue for their appropriate group."
Fordeler: "On time and smooth"
Ulemper: "Flight was canceled. They packed us on another one 3 hours later. Crying babies, bad food and uncomfortable, squishy seats made the flight unpleasant."
Short flights there is no food and no drinks, such as coffee juice, only water.
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
Overall a pleasant flight.
Ulemper: "De trenger å ha bedre kontroll på at passasjerer overholder smittevernsregler og sikkerhetsregler."
Fordeler: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Ulemper: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Fordeler: "Great atmosphere, crew was excellent!"
Ulemper: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Fordeler: "Great crew."
Ulemper: "Ran out of business class meal. Substituted a Econ class."
Fordeler: "KLM STAFF WERE VERY PROFESSIONAL"
Ulemper: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Ulemper: "Flight got cancelled"
Fordeler: "Likte at det var punktlig og at de serverte drikke"
Fordeler: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Fordeler: "Friendly crew"
Ulemper: "Can’t think of anything"
Fordeler: "Seat was good"
Ulemper: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Ulemper: "Boarding was very slow."
Ulemper: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Fordeler: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Ulemper: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Ulemper: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Ulemper: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Fordeler: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Ulemper: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Fordeler: "Everything OK"
Ulemper: "Nothing special"
Fordeler: "Shirt flight but well catered, boarding was efficient and quick."
Ulemper: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Fordeler: "Great service"
Fordeler: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Ulemper: "Nothing to say"
Ulemper: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Fordeler: "Sound was broken on my TV set!"
Ulemper: "Called stewardess twice to assist. No response!"
Ulemper: "They have mabaged to lost my luggage"
Fordeler: "Food was good and crew members were very nice"
Ulemper: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Fordeler: "Good information and helpfil boarding."
Ulemper: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Fordeler: "The aircraft was clean"
Ulemper: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Fordeler: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Ulemper: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Fordeler: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Fordeler: "Very little if any."
Ulemper: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Ulemper: "suitcase didn't turn up, although connection was quite tight"
Fordeler: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Ulemper: "Nothing! It was all great!"
Ulemper: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Fordeler: "On time."
Ulemper: "No negative"
Fordeler: "The cabin crew, the flight and communication and the cleanliness of the plane."
Ulemper: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Fordeler: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Ulemper: "As above"
Fordeler: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Ulemper: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Fordeler: "Flight was efficient enough and staff were friendly."
Ulemper: "It was delayed quite a bit and more on-time updates would have been appeciated."
Fordeler: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Ulemper: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Fordeler: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Ulemper: "Nothing. This is filler text to meet the min. characters."
Fordeler: "Same as above"
Ulemper: "Kommer ikke på noe"
Fordeler: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Ulemper: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"
Fordeler: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Ulemper: "55 minute delay was not welcome."
Fordeler: "Staff, service"
Not sure why the gate information would show "boarding" and then "gate closing" before anyone had actually started boarding. Was ultimately sat before the scheduled takeoff time, although takeoff was after the schedule. Favourable flying conditions allowed us to land 5 minutes early, although as there was another plane still sitting at our gate on arrival meant we were ultimately late to the gate (giving gate / disboarding times would be more honest than just the scheduled landing time). Somehow, even though there was a plane sitting at our gate on arrival, when we were allowed to taxi to the gate, there were apparently no ground staff there. What? Even though there was an incoming plane, they went elsewhere? Staff on the plane and the meal service were fine.
Reisen ble kansellert begge veier pga streiken. Snakk om sevice
Bedre håndtering av kansellering, rebookinger med bedre alternativer. Bedre tatt hånd om etter en kansellering i form av oppgradering av klasse, sete, matservering. Ingen kompensasjon for ulempene før turen eller under turen.
Billettene våre ble kansellert pga streiken. Nye billetter tur/retur Barcelona kom på 19.500,-
SAS er i ferd med å bli håpløst utdatert for business reisende, dessverre. Man kaller det Plus og selger det inn som en business class, men det er jo bare tull... Reise fra CPH til Island var med Icelandair, full business og topp service, reise fra Reykjavik til Oslo, med SAS, var et svært gammelt fly, gamle og dårlige seter, fullt av mennesker som sild i tønne og dårlig mat. Mens flyet fra Oslo til Stavanger var nytt, alt var bedre men det burde vært motsatt; lengre distanser, bedre komfort, for fullt betalende passasjerer, men det tenker ikke SAS på. Jeg faser ut SAS fra nå av og vil fly mest mulig med andre selskap ut fra Stavanger, så det blir nok mer KLM fra nå av..
Fordeler: "Professional crew"
Ulemper: "I think for the price I paid for the flight there should at least be a free snack to go with the free drink."
Fordeler: "The plane was nice and comfortable. The flight was only about 40 minutes."
Ulemper: "Everything was fine. A very quick, easy flight at the end of a long day for me."
Ulemper: "Terrible airline, they charge for everything, but don’t give the client good service. I was yelled by a worker because I was having difficulties scanning my bag at the self-scanning-and-uploading-your-luggage that you pay $100 dollars extra Per bag. I don’t like this airline."
Ulemper: "At det var INNMARI varmt i flyet til vi kom oppi lufta At det var et ganske fullt, trangt, bittelite fly"
Fordeler: "See previous note about lost bag."
Ulemper: "See previous note about lost bag."
Ulemper: "Checked bags left behind, no food, no drink."
Ulemper: "I guess i would still consider the flight "international" and therefore should include AT LEAST one free checked bag per person, but not- 44u$d. Now it may be depending upon the fare paid, but on another flight (last week) on SAS AMS-OSL-BOO, It was 80u$d per pax."
Fordeler: "SAS oversjøisk er nesten alltid veldig bra"
Ulemper: "Don't remember this flight"
Fordeler: "Nice crew! New A320!"
Ulemper: "One automat in the boarding area was malfunctioning and the lady working just gasped and looked bored. But we was seated in time anyway."
Ulemper: "Spørsmål om underholdning og mat bør få et valg med «ikke relevant»"
Ulemper: "I don’t like how the food on premium economy is packed in a cubic box that is really messy to eat from which the small plastic cutlery. Food quality is good, but feels like being an animal being fed from a bucket."
Ulemper: "Got asked to leave my seat in row 3 for one further back because I couldnt pull up my ticket mid flight to show it was my seat. Their system had me in another row so I missed out on the extra service offered to that row."
Fordeler: "Efficient, on-time service; plenty of overhead storage room."
Ulemper: "Small cramped seats were inappropriate for an international flight."
Fordeler: "Aisle seat"
Ulemper: "Nothing was complimentary"
Fordeler: "Easy boarding. Friendly staff"
Ulemper: "This has nothing directly with SAS, but since I experienced it during my flight there, they are responsible of it. I was waiting for the flight at the OSLO airport waiting for the flight to LONDON. I had ample time to work on my computer. In the big room by the gate there was only one spot where I found three electrical sockets hanging from a pillar or post. To my dismay none worked. My plug would fall off from each. To document, I took the pictures of the useless sockets... I complained to the lady at the boarding desk (she left before the SAS staff moved in), she did not even care... This experience frustrated me and turned an otherwise pleasant trip into a bitter one. Please install some working sockets in your waiting room! Flight SK 809 Confirmation: LN9M6O Departure: Oslo & other airports (OSL) Arrival: Heathrow (LHR) Time: Sat Dec 2 2017 3:05 pm CET - Sat Dec 2 2017 4:25 pm GMT Peace, Edip Yuksel +1 520 481 1919"
Fordeler: "Food was good and so was the entertainment on board"
Ulemper: "Issues with boarding due to problems with brakes so flight was delayed by 3 hours. No food or drinks were offered"
Fordeler: "premium economy"
Ulemper: "nothing, it was great!"
Fordeler: "On schedule,great crew"
Fordeler: "Plane was quite empty"
Ulemper: "Plane wasn't in the best shape"
Fordeler: "This wasn't a very long flight and I didn't eat or drink anything so there isn't really that much to say. But I can say that nothing was a problem at all"
Ulemper: "There were no problems"
Ulemper: "Unable to select seat/baggage until 22 hours before flight because not booked through SAS. Thought bagged was checked in online and had to pay More than the cost of the flight. Flight was delayed due to mechanical problem. Cabin very warm throughout flight."
Ulemper: "I was really disappointed at finding out at luggage check-in that I had to pay extra (£60.00) for my one regular-size suitcase. On the return flight I was told that this amount would be - as it turned out in my case - less than half, if I called SAS a day before departure. Why did I have to pay for the checked luggage at all?"
Ulemper: "Tried THREE hours to get a phone picked up to cancel my flight the day before this scheduled flight. My friends booked with Expedia the exact itinerary and were able to reach a human and we're told that SAS always reimburses for cancellations. I finally emailed vayamas/kayak to cancel and 5 days later received a reply that there was no cancellation refund. Apparently Kayak provides a no communication/no refund policy. My travel companion had the opposite experience with Expedia."
Fordeler: "Setene er behagelige, og selv i SAS Go er det mulig å legge setene lenger ned enn jeg er vant til hos en del andre flyselskaper i samme seteklasse."
Ulemper: "Det er ikke mulig å bestille spesialmåltid samtidig med billettene, man må ringe. Dette virker unødvendig tungvint, spesielt med tanke på at det var ekstra lang ventetid hos kundeservice i den aktuelle perioden. Heldigvis var det mulig å få hjelp via Facebook, men det er visst ikke vanlig."
Fordeler: "Good legroom good food in early"
Ulemper: "Waiting area at gate to small not jalf as much seating as needed"
Ulemper: "We paid over $75 for each piece of checked luggage. We could have saved 40% by pre-purchase but were not warned when purchasing our flights for almost the same price as the cost of the luggage."
Fordeler: "Good experience. Nothing extra-ordinary. Only complimentary tea, water and coffee."
Ulemper: "Flight arrived on time."
Ulemper: "Forsinkelse Lite utvalg av mat"
Fordeler: "boarding is different and they were talking over pa announcements at heathrow so you could not hear what to do. you go through one ticket agent to the down stairs to another ticket agent. everyone knowing what to expect crowded around the second ticket agent and there because of that forget about boarding by row or zone you couldn't get throught the crowd. plus the second ticket agent was right next to the downstairs escalator so people coming late got on before us."
Ulemper: "Planes are getting old. Seats are not the most comfortable."
Fordeler: "The food was very good surprisingly"
Ulemper: "Again the seats are too tight and they should not be allowed to recline"
Fordeler: "The plane was neat, clean and well maintained. The food was very good. The crew was professional and friendly. Based on my experience this is a top-notch airline."
Fordeler: "The crew was lovely"
Ulemper: "No entertainment or any special difference between business and coach except you get a meal. Seats are the same as economy and the bathrooms are shared. Why bother paying extra?"
Fordeler: "SAS tilbyr forutsigbart god o tilstrekkelig service i alle avseende."
Ulemper: "Der var alt for litt mat å kjøpe ombord, tok slutt ... unødvendig irriterende på morgenfly."
Fordeler: "Flight attendant was friendly, tea or coffee offer."
Ulemper: "How much really does it cost to offer a juice when the people are travelling at 7 am?"
Ulemper: "Out of all the staff on board they did not give me and a few others those blue customs form, so we made a huge line and when we got to the agent he told us we had to go all the way around fill one out and then come back. The attendants new that those were necessary why so many yet not one made sure we got them lousy service. I wish we got a crew that wasnt so insecure and cared more about providing a good service instead of caring so much over their appearance. I rather have good efficient staff what they look like doesnt matter to me."
Fordeler: "The cleanliness"
Ulemper: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"
Fordeler: "Checked in easily with the line moving quickly. Boarding was efficient for a full flight. Left on time and arrived early. Luggage beat me to the carousel. Please give Air Canada lessons!"
Ulemper: "Spørsmål om mat og underholdning bør få et alternativ med "ikke relevant" eller lignende, siden det mat evt må kjøpes og siden underholdning ikke alltid er et tilbud."
Ulemper: "Mat og underholdning er enten valgfritt (kan kjøpes) eller ikke-eksisterende og spørsmålene bør derfor kunne besvarer med "ikke relevant" eller lignende"
Ulemper: "No one from the flight crew gave us the border card. We waited in the border line only to be told once we reached the front that we needed to leave the line to fill one out. No guest on the Oslo to Edinburgh flight was given one."