Store flotte rom med fantastisk utsikt. Hotellet har absolutt alt av fasiliteter, flere svært gode restauranter med svært høy kvalitet på maten. Personalet er vennlige og imøtekommende. Dette er et ekte femstjerners hotell. Ca 95% av gjesten var russiske, dette var til tider utfordrende for andre gjester og ikke minst for de ansatte.
The business floor has a dedicated lounge with staff, daily cocktails and special events. Really nice. No
Swimming pool was totally inadequate in respect of sun beds available, the hotel has provided large pods, it means at a maximum about 20 people only can use these, there is no other provision for sun beds around the pool.
Location, Service, Value for Money Liked everything
A nice pool area, looked good for even small chidren,. Pool area staff rather inattentive, like, you were required to go order any drinks poolside, rather than the staff coming around occaisionaly to enquire if anything needed. We asked for a late checkout but were offered only till 1300pm as they said hotel was fully booked (hotel was not busy in the least), but when we offered to pay a little extra, the room automatically became available, I can understand charge extra when hotel very busy, but when its 1/2 empty, things like that dont encourage you to return.
Very good value of money, maybe best in the city! Rooms are modern and clean. Free Wifi was nice extra too. I will stay again in this hotel!
Friendly staff and luxurious
It was simply unforgettable stay with this hotel. Love to stay once more.
Everything - it was a really lovely Hotel to stay at. I think there should be more control on saving of the Sun Beds around the Pool. Some people would reserve their bed by putting towels on them and then either go shopping or go outside the hotel for lunch but keep their towels on the beds with a book or magazine so that it looks like someone is using the bed. Very frustrating !!!!!!!!!!!!
Good staff, quite and comfortable. I had to check out one day earlier due to personal reasons, but the hotel staff inssisted that i pay for the night for what ever reason. they said that this due to me booking through Booking.com???
poolarea and breakfast
Location is good and close to the beach. Good seaview and quiet. The shower head is not working properly and it is not adjustable. There is insufficient choice of restaurants in the hotel.
Rooms are very clean and comfortable. Staff seem very distant and cold.
The room, location and sea view. No private beach - which is almost no where in Pattaya, Thailand.
The Hotel had a great location, next to the beach and other main shopping centres. The swimming pool was clean and the rooms where perfect ! The Superior Sea view room that we booked didn't had an elevator to get to our room. We always needed to walk up the stairs. This is the only disadvantage the we could make up.
The pool area is very good and the hotel rooms are very new and well design. No Problems
Everything was perfect. None
The hotel is new, clean, the service is good. It completely matched my expectations. It's a bit too business compared to relaxed atmosphere of Pattaya. The cost of Internet access in rooms is too high.
Staff are friendly , despite some handicap were eveident to certain staff when it come to communication , only for a few ...I liked the hotel , staff and the stay.. did not get enough time to explore most of the facilities offered ..I notice that according to my Ambassador statement the stay were unqualified for points.. I would like to know< why ..? ..Except for aconfusion when I went to the restaurant for breakfast on 9th ,when some one rushed to me and advised that I have to pay fr breakfast etc,not well explained either.. my booking with the hotel presumably confusing and I was held at the entrance quite a while and I was about to walk back , then they found out some thing like a special rate has been offered to me etc.NOT Entirely the staff mistake a s they weere following the PROCEDURES...i think they should have checked my records when I expalined abt my arrangement with the check in staf before stoping me at the gate and not even offering a place to sit.. any way these things may happen..although it is not common to me..
The location is the biggest advantage of this hotel
It was a big hotel, not crowded. The pool was clean, wifi was good. Shopping centers are nearby. The only drawback is that I had to walk from the hotel to go to the main road. They should have a shuttle service which could take us and bring us back to and from hotel to the main road.
The swimmingpools and view. They charge more than 500 baht for using WIFI !!! The hotel is getting old, and it shows. Especialy in the bathrooms.
Exceptionaly hospitable & friendly atmosphere with all homely facilities.
First impressions were on arrival and a lovely hotel lobby . Thereafter my experience didnt match expectations. We stayed Club rooms and had access to club lounge . Standard and level of comfort was not what you might expect for a hotel of this standard.Club lounge in need of upgrade .
Food. Honest staff. A lost wristwatch was given back to me
Great area, wonderfull place to relax.
From the moment we arrived - it was just perfect - stayed in clubroom which was AMAZING - fabulous staff who made one feel so special ! It has spoiled us for anything else - THANKYOU indeed ! Could not fault anthing !
Very friendly staff from your first moment of arrival at the taxi drop off,reception and taken to your room.All the people concerned made you feel as if they had known you for a long time and were friends who took a personal interest in you.Noting was to much trouble,excellent staff and facility.
An excellent and luxury hotel surrounded by the sea and beautiful garden. I enjoyed the sunbathing and fitness at the hotel with excellent service by the staff. I will certainly come again. I was surprised that my creditcard used for the reservation was immediately used upong my checking-in to settle my bill without advance warning and without me putting my signature. The more surprising as in my subsequent stay at the Dusit Thani in Bangkok the payment by credit card took place only during checking out, which certainly has my preference.
Excellent service and facilities The pool can do with a surfcace clean a little more regular.
Very clean... Parking lots are too far from the hotel building...
pool activities , easy goning with childrens and whole family , close to major mall in pattaya, on beach directly. simplly very nice , been there yearly since 4 years . lot of taxi drivers quing out side the hotel on both enterances, try to catch the hotel residents , fooling them , still i belive the hotel securieties staff can much about this . beside the nice sea view at rock cafe not there any more cos of these taxis blocking the view,
The location was close enough to downtown Pattaya to be able to get to the "action" within a few minutes but not too close... Concierge service for organising excursions worked well. Did not like the style of the hotel. Very simple and basic rooms which were not very big at all. Overall price of the weeks stay was high when compared to other hotels within Thailand and even Pattaya but the quality of the hotel was significantly lower than would be expected at this price. Think that this hotel sells itself with the "Hard Rock" branding as otherwise there's nothing which would make it stand out from the 3-star crowd. Apart from the prices this hotel is far away from the 4-star hotel which it advertises to be.
I like the location of the hotel as its very close to the beach and almost the activities there.
The hotel is by the beach road, which make things easy for us to go from one point to another. The room is big and sutable for a couple. the breakfast is ok, staff are good and very helpful, but they are always run out of food. The staff in the reception never smile at you and don't care that you are waiting for them to serve you even there is no one in front of you. Requested a non smoking room, but the room was smelly and I asked them to do something about it which they did but the smell came back again in a few hours.
Like the location, cleanliness, and breakfast. I have stayed at this hotel annually for the last 5 years. This time when I checked out I was curtly advised I owed them a Baht 200 cleaning fee for wiping some spilled coffee with a hand towel. I was shocked and taken aback and told them I was an old customer but they insisted on charging this. I find this quite ridiculous and told them I would never return unless I got a refund and apology.
Frokosten var utmerket, det samme må sies om servicen. Maten var og meget bra. Alle annsatte var veldig blide og imøtekommende.
Ok, hotell, men trenger oppgraderinger. Var ikke plass til alle på frokosten 1 Jan. Fin beliggenhet, men stranden er ikke pen
i liked the sea view and the swimming pool i even extened to 5 days and got the same rate
The view was very nice, every thing was very clean, pool was clean and nice, staff were very nice and helpfull and well situated for shopping. The price was a bit expensive compare to the 5 star hotels that I have been in other places.
Bra service, gode restauranter og fine fasiliteter.
Ro. Fine omgivelser. Svært trivelig betjening. Ingen
Sports aktiviteter på hotellet, Tennis, golf etc. Det var dårlig renhold på rommet, bøker og søppel låg igjen etter tidligere gester. Frokosten var heller ikkje noke spes. Dette hotellet er nærmere 3 enn 5 stjerner.
Delikat hotellrom god service rent og pent. Nei
The mattress was so hard
Room facilities, especially light control system Staff do not speak english good. They provide a service very slowly
staff were very helpfull and very customer focused
Beach is very dirty
The entire experience was great.
- staff very friendly and helpful - good/central location of hotel - room relatively small
the best is the location, right in the centre of Pattaya. after check in and check our room, it was not clean, everywhere hairs. And as we have booked a deluxe room it looked very old. They should exchange their furniture and give to the rooms a modern look. very old school look. time for renovation.
Exellent location, cozyness of the rooms, really friendly staff. Stayed in the hotel for several visits to Pattaya in a raw and intend to stick with it when I'm there again. On other hand would love to find out if they have some sort of loyal customers policy...)))))
The whole experience was great. Great Hotel for the money
The location and breakfast were excellent. Very noisy construction next door. Internet access is very expensive.
Pretty much everything was great. Staff was friendly and efficient, facilities were very nice, pool was great, etc Restaurant is a bit pricey for the area, the jacuzzi was dirty and weak, and I didn't care of the "minty" bathroom amenities.
Room view ,
Beautiful room with Ocean View.Would like to go back again.The rooms with Ocean view are best value for money.