The Gold Lounge and the Fairmont Gold team
staff , nothing everything was excellent
the stuff was very helpfull and it was very quite hotel .....the view was great if you stayed in the sea view room
Price, Location nothing
Hotel is very well located, noit in the busy center of Abu Dhabi, ideally located close to Exhibition Centre and Dubai is reachable in approx 1 hour. Modern Hotel with spacious rooms. The buffet in Element restaurant, poor quality and all very salty and sweet. Choose from the Menu, much better quality then
Modern design and wonderful food. Rooms modern and comfortable. View of Sheikh Zayed mosque over water. Nice beach and pool. Still some final touches being added
Our room was absolutely stunning! Excellent Breakfast , incredible hospitality. 7 stars! :)
Mario, Front Desk, extremely professional and collaborative. Keep it up! Naz, Front Office, she checked-out me while on engaged on phone, I felt completely careless. Please take action.
The Gold floor facilities, the pool and the design of the hotel. Not all facilities, such as the Spa and a restaurant, were yet opened (hotel is open since 34 months)
I loved my stay and my family enjoyed it
The amenities and services befit its status as a 5-star hotel. I am especially pleased with the courtesy and friendly smiles extended by the hotel staff. None
The hotel was excellent. Nice rooms, good facilities etc there wasn't much in the surrounding area of the hotel and we needed to get a taxi everywhere
All new construction so everything looked very clean. Very accommodating. Gym was small but nice. One thing you should be aware of before booking is the situation with the pool. They hold a pool party probably once a month on Weekend. they shut the pool down and drain it afterwards to clean it. You should definitely contact the hotel to see if there is a pool party during your stay. While the hotel is smoke free, there is the very distinct aroma of smoking when the air is not circulating.
I loved this hotel . There was a lovely roof top bar. The pool is absolutely amazing. The room was big, clean, and innovative. The shower and bathroom was very nice. Free computer and printing. Overall great deal . Wish breakfast was included.
The roof top pool was very relaxing and enjoyable. The live music on the during our stay was nice. Nobody bothered you while you were relaxing and the bar staff were very pleasant and helpful. The staff on the desk at the entrance were very helpful in telling me where to go and what to see in Abu Dhabi. They welcomed all guests equally which was nice. I requested a mug/cup as we had been given paper cups in our room. When room service came they gave me more paper cups after I had stated I had paper cups and wanted a normal cup/mug. Room Service. The number for this was not very clear as in other hotels. We rang twice and got no response. The shower was blocked and this was uncomfortable as you had to wait a half hour after one person had used it. The roof top bar on the 12th floor was closed for repairs, this was annoying as we really wanted to see this.
The 12th floor bar was the most impressive area of the hotel. The breakfast racilities were poor very much travel lodge UK.
This was just a very good value for the money. Just a bit far from where my family lives - in a tiny apartment.
Closest hotel to our destination... Zayed Sports City. Free internet. In-room TV is little bit annoying to navigate and find a channel you want to watch.
Food was pretty tasty and roof restaurant was fantastic I booked twin room and finally got double one.NOT Nice !!! Location is not the strongest side of this hotel neither.
The concern of the staff, they transfferred us in the middle of the night because of the construction work going on. The location. Too much noisy, impossible to sleep the first night until we moved to another room but then morning another working noise woke us up around 6...we did not pay for that night though. No spa. The loudy music.
Location Reception desk was a nightmare
Clean, new, stylish. Good location for the exhibition center and a good compromise location (cost vs distance) for the Yas Marinina Race track Only an expensive breakfast buffet option we only wanted cereal and coffee, but had to pay for the full buffet.The wine on the roof top bar was a very very small pour for the equivalent of $20
Ambiance, room decor, cleanliness... nice service Valet parking could be better, hotel doesn't have much space... and they sometimes have to park the cars further out.. but over all i had a good experience.
The excellent customer service experienced throughout from the hotel staff and the staff at the restaurants. A special word for the Butler assigned to us- took amazingly good care of us. It was our son's 10th birthday on the day we arrived and our butler quickly organised a birthday cake and a personalised 'Happy Birthday' banner for him and came with his team to greet and wish him a happy birthday! Same thing happenned in the restaurant as well when we went for dinner! Our son was really impressed and pleased! It is hard to find something to not like!
The swimming pool
Astonishingly Iconic. Best of the best in Abu Dhabi. The shinest pearl of the Gulf. At least one time experience in a lifetime: Divine Cuisine, Splendid Palace, Wonderful Staff. Don't miss it!
Gorgeous building and great staff who made you feel very welcome. Fantastic for kids - great pool, lazy river, camel rides, sailing, kayaking, beautiful beach.... Nothing, it was fab!
Perfect!!!! Best Hotel in the universe!!!!!! And not to forgeth the wow service from the Buttlers. Hats off to the Butlers Manager and their staff. It was a dream trip!!! It made other hotels look so bad!! This is the only thing that I didnt like about it. I went to a hotel after a month for Business and I started to compare with Emirates Palace right away! Nothing comes even close to the luxury and perfectness of ep :)
everything except the service charge and tax on everything if they made thing slightly cheaper then we would have bought more or booked up again. no could not have asked for a better hotel and the staff were the most friendly helpfull polite people we have ever meet and we have stayed in some posh hotels in the world and this was the best.
the room was wonderful and the stuff were great check in take a lot of time
just everything, one of the best hotels i have ever visited
All the small details that staff took care of to make your stay personal and trouble-free
We have stayed there before & you can't get a more relaxing & luxurious time. The restaurants are first class.
New rooms! no complaints
A sensational hotel, clean, new, modern architecture, I'd stay there again without any hesitation.
I arrived from nyc at 10pm After 14 hours of travel I arrive at the hotel. They told me they are sorry but I don't have a room. I pre paid for the room. They made me wait for over 1 hour in the lobby before getting me a room at a different hotel. They didn't offer anything to eat or drink Simply said please wait we will call you when we find a room. They didn't have a room a pre paid for after 14 hours of travel
Everything was great once we found hotel We used this booking service and the supplied telephone number for the hotel was wrong which is disasterous when it's a new hotel , in a new area of great expanse and there is no signage whatsover for hotel or directions. We spent almost 1 hour driving around with a taxi and tried telephone information and even stopping other people on the road to find hotel. Only by accident we finally found the hotel Regarding the next question about based on your experience would you recommend the hotel I say Yes with the disclaimer that you have to find it and / or be able to communicate with it especially around midnight being lost
The hotel is very comfortable and the service is very good.
The hotel was close to Airport, clean and the staff were extremely friendly and helpful
staff were very helpful on a busy F1 weekend we arrived early after a night flight but they went out of their way to sort our room out early...excellent
This is a brand new hotel. Everything is clean and bright and fresh. Staff was friendly and efficient. It is across the street from the new race track on Yas Island Marina. It is quite close to the airport, about a 10 – 15 minute taxi ride. If you want to be in the city center, however, the hotel is about a 30 minute taxi ride to downtown.
not easy to get through reception
The location for the event I was staying was ideal, the facilities are very good, as it is just a one-year old hotel and the attention to detail by the staff is good too. Part of the staff needs a bit more training, especially in the restaurant area, but their attitude makes up for the lack of practice.
Brandnew hotel with excellent and friendly staff (may be too friendly sometimes). Room was very efficient despite the limited space. Nice pool and very practical: a 24-hours deli ! Hotel still suffers from starting problems. Fridge in room did not work and one of the elevators several times did not open when arriving at the chosen floor. When staying at this hotel you must have wheels (drive to Abu Dhabi centre over the newly opened highway is about 30 minutes) but without wheels you're stuck in the middle of nowhere.
Vi likte at dette hotellet svarte til forventningene vi hadde og at det var et stort antall gode restauranter i selve hotellområdet. Ja, hva skulle det være? Madrassene i sengene var i hardeste laget og kunne med fordel vært noe mykere.
Låg på rett sted i forhold til mine aktiviteter. Rimelig, ved forhåndsbetaling. Rodeo grill: fantastisk filet biff, beste noensinne, muligens liit dyr, men toppers. Litt kjedlig med byggeplassen på andre siden elven, men siden jeg ikke var på stranden, forstyrret det ikke meg.
Executive room and the seperate ounge
Bra opphold, men savnet en balkong hvor vi kunne sitte om kvelden.Utsikten frav stranden var dessverre dårlig. Så rett over kanalen på en byggeplass
Hotel was great value . Good breakfast, clean, efficient, new. No alcohol served.
the nice view nothing
They allowed early check in and late check out and buffet breakfast was good. Had more than a few calls from hotel staff and room key did not work at one point
the hotel was very nice and clean, 1- first time i feel hard when i booked a room, i booked 5 times, 2 from booking and hotel didn't accept my 2 visa, 1 time by hotel reservation & they told me have same booking offer, after i finish they said we don't have same offer. 1 time also by hotel reservation and before i went to hotel i call them, and they don't save my reservation, 5th time by booking.com.2 - they take around 3000 dhs as a 5 rooms guaranty (to much), restaurant was small, we wait for 20 min bcs all tables full and next day many things finish (the restaurant manager was running, cleaning, fixing table and he was very sorry>.3 - room serves was very poor, i order 2 baby coats in the morning, at night i call them they said we give it to another guest,
very friendly staff, good service and very clean.
Prompt services. Very expensive airport service! By taxi about 66 Drh vs by hotel 150 Drh!!! Even not a luxury limousine! Delivered 1 newspaper only over 4 days.
The room, the pool, the beach, location, staffs, and the rate
Great locations, across the street from Emirates Palace Hotel and is also 5 minutes drive to the most popular mall in Abu Dhabi. Ideal for family, there are no night clubs, alcohol... in the hotel. There were two seperate occations our order took almost an hour and suprisingly we were the only customers. Ordering a simple meal such as a tuna sandwich takes 50 minutes. Make sure to reach the breakfast lounge before 09:00, otherwise you may need to wait for an hour and a half to be seated.
No Free Wi-Fi in the room and because of that most probabbly I wouldn't stay again because I think ll hotels should have free Wi-Fi in the room as well
I have been very well and as every week I will be in touch with you. Only one idea: can you reduce the volume of Mousque s speaker? Tks It is ok
there is valet parking at night the room was not clean, and there is no valet parking at day
The confort and the location of the Hotel, everything was so great
Modern funky decorated hotel interior and rooms, free upgrade to Deluxe Room on arrival. No Hotel Bar, Room Mini-Bar, Pool, Gym or dedicated parking.
the 45 minute wait to check in, the 2 hr wait for iron/ironing board, the 30 min wait i check out at reception
very helpful and energetic staff
the room decore unorgennized staff , becuse the hotel has newely opened
there's no mini bar in the room because the hotel still new
Very nice interior design, well located, internet in the rooms... A little hard to find and not good indications given by the hotel.
I stayed with my wife @ the hotel and enjoyed it a lot.
Really enjoyed our stay and the staff were helpful and friendly. I loved that we were able to check out late on our last day even though the hotel was busy! I would have loved some more vegan options in the breakfast buffet but other than that the hotel was as was expected!
The hotel is new, so the facilities are excellent. The location at Yas Island is perfect for relaxation and to enjoy the pristine nature of the island. Food at the hotel was very good too. The staff was very helpful. The free internet service did not work during my stay. We tried both the wireless and wired connections without success. Also, coffee in the lobby cafe needs improvement.
The GM of the hotel was very helpful to each and every Client, as the hotel was packed due to a concert.
The location was perfect as I was taking my kids to see the Jonas Brothers.
I stayed here on for a couple of days coming from Dubai, the check in process had a few hiccups but we got it all straightened out. Upon checkout paid for 2 days Breakfast for me and a friend because of Ramadan, only ate breakfast one day, 2nd day ordered room service. Hotel management refused to refund card for 2nd day. Stated non refundable but wasn't told that when checking in. Also requested late check out till 6pm from the same agent that had issues checking us in was told could only extend till 4pm but later found out that wasn't true. Management extended till9pm as our flight wasn't until midnight that night. Overall experience OK, Thank you to the guest relations employee Kola(not sure of last name) for helping out with issues. Breakfast could be better 25.00 pop and that was supposedly discounted.
The service was excellent. Plenty of choice at breakfast. We stayed in a Business Class Room which had access to the business lounge. This was great value for money. Fabulous hotel. Dont stay here if you will be making lots of trips to the city.
the water of the swimming pool is freezing also there is no facilities, in addition that there is no resturant open after 10:30PM and i have to go to Abu Dhabi to get food
location easy to find, nice car parking place below the hotel basement and car in safe condition, good and nice restaurants providing good foods, nice view from the balcony of hotel room, relaxing and peaceful sleeping night, friendly staffs
Room service for the first time delivered our food hot, well presented and when we expected it. Unfortunately, the person taking the order over the telephone had misheard or written the order incorrectly so it was delivered wrong however the waiter tried his very best to placate the situation.
Brand New hotel with large bedrooms and bathrooms. Good restaurants with very pleasant staff. Valet car parking a bonus. Located on Yas island which is some distance from Abu Dhabi city and is very difficult to find - even though I have been staying in Abu Dhabi for over 10 years! Lack of sign posts from main road is a problem.
it was very busy cz of the Ferrari arena opening and other activities on the island hotel was over occupied , queues where at the reception 18hrs a day people coming in and out so cant be judged during our stay. Any how the staff did their best to adjust. As mentioned some services where little late,
Good location, quiet and pleasant accommodations, excellent hotel. None
Only stayed for a few hours whilst waiting for a flight transfer A little overpriced for the facilities
The staff were great as were the facilities. We were using it as a base for the F1 which was perfect really, a 20 minute taxi ride away from the crazyness of the Yas Marina, so nicely out of the crazyness, and a nice relaxed haven when we were there.
Free shuttle service to airport so made a good stopover on the long journey from Europe to Australia
I was in transit via Abu Dhabi ahd I found the Mafraq very convenient and the staff helpful. The rooms were very comfortable and most inportantly clean and quiet. The Mafraq is ideally located for an overnight stay
the service and food
Close to airport. Ideal hotel for first and last night of holiday,Good value accommodation and dining,Excellent,efficient staff.
Was was reasonable adn quality was very good
I have stayed at the Mafraq on other occassions, and always enjoyed my stay. The staff are friendly, courteous and efficient, and the facilities are very good. The main reason for my visit this time was to meet an early morning arrival at Abu Dhabi airport; the hotel is ideally located.
The staff were excellent, could not do enough to help me! Internet connectivity is patchy.
Good hotel and fine location as a base to be in down town Abu Dhabi.
Old, not clean enough and not comfort.
The staff is nice, they make you feel at home. The hotel is just a home where you can really relax!
I really liked that it was centrally located and the hotel room was very, very clean and the entrance of the hotel was very elegant, much more than what I expected for the price. Just at the end of our stay, the bathrooms started to have a sewer smell. But I would definetly stay here again!
Convenient, price and great breakfasts
Over all, I like the services, they respond quickly to your request. The hotel is in the middle of the city and is accessible to shops, restaurants and supermarkets. The internet charge is a bit expensive. There was also no one at the main entrance to assist you in finding a taxi.
Good location Professional Staff Quiet Reasonably Clean Reasonably priced All plugs are British You need an adaptor
Close to my bussiness office Did not arrange an airport transfer when instructed to, so confusion at airport on arrival.
the staff was so friendly.
The room facilities and furnature are similar to a five stars hotel in spite of being three stars
It is a good hotel , near to the city and value for the price.
The rooms is very nice.
Quite and nice Nothing
Location of the hotel Very hard to find a parking for your car
Staff, location and room were great. I enjoyed my stay. Great Value for Money
the staff were great very polite, parking was a nightmare and the restaurant is very expensive, but I have enjoyed my time at the hotel and will probably stay again parking is always a problem but that is Abu Dhabi
I was charged for the night of 18/11 that i was not able to say becuse of flight cancelation i would have recomanded the hotel if the hotel staff udnerstood that i was not able to stay that night because of flight cancellation
Location, Welcome and friendly staff, they were efficient and eager to please but non-intrusive All facilities were executive quality. We were impressed by our visit and would definitely return there. The parking was a minor issue
i love it coz its near to my husband work and also its near to al Whada mall , just walking distance .. it also have valeeh parking which i really like .. -
The friendly attitude of the staff, the size of the room. No hot water in the shower throughout my stay, the shower cubicle was leaking, poor internet facility and inflexibility of the staff regarding check out time. Gym faciity was very limited.
This was our third stay at this hotel and allways find the accom/services excellent and the staff go out of their way to be helpful, will allways stay here when we can and can thoroughly recommend it to others. Usually I am with my husband and we have a large double room, with my sister this trip the twin was equally as good. Bernadette Tubman
Good location, good staff, free breakfast, and comfortable room internet charge is high should not be more than $10 a day
The Health Club
Breakfast, bed and the pillow.
Refined reception, welcome letter in the room and etc Depsit money at check in makes a little further additional time at check out
The rooms are spacious and comfortable. The hotel staff is very friendly. The room prices are very reasonable and well worth the money. Good for business trips, not leisure. The pool is too small and the street noise can be heard at the pool side. The restaurants are good, but waiters take forever to attend the table. the breakfast buffet has quite limited choices compared to the price.
I asked for two connected rooms and an extra bed and it was given to me. All i asked for from the hotel was fulfilled.
Loved beachfront views and great service. very good breakfast Buffett. Nothing
all facilites were nice only the water pressure not as I want usually
No Bar. No standard taxi's available from front desk. Breakfast expensive.
We found the young ladies at the front desk particularly helpful. Can't remember names but there was a really helpful and friendly young African girl and a lovely young lady from the Phillapines. They made my husband and myself feel just so welcome & nothing was too much trouble for them. The room service breakfast we ordered was cold.
Frr Internet, Cleanliness is very good It is very expensive.
When I came to the hotel I was welcomed from the Bellboy to the receptionist the House keeping staff did a wonderful job, they were on top of every thing, the restaurant is beautiful the service and the food is great Gilbert and Jacob did a wonderful job in the restaurant very attentive to details in service, the business center receptionist was great had a lovely smile on her face. Next time when I coming to Abu Dhabi I will always stay here, I had lovely experiences here and I wish this hotel all the best and to see them soon. Regards Ligori
Nicer and nicer every time N/A
high standard of cleannes,trained staff,except not haveing axccess to beach every thing was very good,I enjoyed it .
The rooms are well thought and planned. It also offers free internet and staff is very smiling. The lifts has to be fast tracked or made to halt at different floors to avoid waiting at the lifts.
every thing was perfect, very clean, close tho the shoping center and easy to get taxi. No thing
i had an amaizing stay at this hotel. Value for mony. the best place to sleep :). nice staff. good for business profissionals. spaciuos rooms
We loved the included breakfast at the hotel and the location- it was within walking distance from the beach, though not a hop-skip-and-jump away, be prepared for a bit of a stroll if you plan to walk straight to the beach! The amenities were very nice, we enjoyed our stay. We didn't care for the price- the hotel was very nice, but the price was a bit on the high end for what we got and the hotel's location. You have to take a taxi to any of the major sites in Abu Dhabi from here.
the desin of the hotel
good for families nothing
It was a nice resort. Beach front with basic water activities. The hotel was overwhelmed with guests, and the staff could not accommodate. Ordering food and drinks took a very long time.
As with all Shangri la hotels, staff were exceptionally friendly, courteous and helpful. Some occasional aircraft noise due to the proximity of the airport and the breakfast service can be slow
The setup of the room was quite interesting and i loved the balcony. The food was quite expensive and very littel.
Hotel room are best furhised I ever had in Abu Dhabi. The balkonery was very good also the beach. Ther service was poor, there were a lot of service taff running but no o