Frokosten var bra, og barområdet var flott. Hotellet er 5-stjerner. Det burde ikke ha mere enn 4!
Beliggenhet Bedre rutiner for inn ut sjekking, kontroll av forhåndsbetaling/booking, slik at misforståelser ungåes.
Hottellet ga et godt helhetsinntrykk. Beliggenheten er ypperlig til å nå de fleste turistattraksjoner til fots.
Beliggenheten er helt suveren! Rommet kunne vært større.
Its position It is not true that airconditioning system is controlled from the room. Actutally the system is not strong enough when there is a very warm climate in uk.
Perfect location for New Year, everything in walking distance, close to Trafalgar Square, easy access to Embankment for fireworks and New Year day parade passed front door...not to mention the hotel festivities, plenty going on in a stylish, refined way. We were only there 24 hours but thanks to location, facilities, easy relaxed feel of the hotel it was the ideal intensive enjoyment hoped for.
A very friendly hotel
excellent hotel, fantastic location, all staff and services very professional!
Staff very good,great location and good value for money.
There are many things that i loved. Amongst it all the location is outstanding. The staff is a ++ The beds are so comfortable Its is just a bliss from a to z It is a bit expensive and my room was more of a regular room than a superior room
Hotel design and great customer service as standard Bathroom toiletories are not to my taste
The staff were very accomodating. The rooms were spacious and well appointed. n/a
Quality modern room with a great rain shower. The beds were luxurious. Light switch was confusing. Need separate switch for the bathroom.
Great location to National Gallery, Piccadilly Square, Trafalgar Square, Buckingham Palace and gardens. Contemporary style, very comfy bed, staff polite and helpful. Free "slow" internet in the room-it was fast enough! Rain shower head. The shower was a bit small so the splashing water would sometimes puddle on the floor. No other complaints!
We had a lovely week-end stay at the Sofitel London st James.The location is great, staff all very friendly .We had a really nice room and the bed was so comfortable.
Modern elegance this hotel is one of the finest I have stayed in. Contemporary design Incorporated into the old world charm and classic design of the building, The location is superb I really can't get any more central than this. The stuff are wonderful, right down to the doorman, I've stayed there four times in the past six months, and i must say, it's so nice when the doorman greats you and welcomes you back to the hotel.
Over charger $2k with a forced apology
The location in Leicester Square was very nice, and the hotel seemed to be a popular place to visit. I received the worst treatment possible from the managerial staff. Firstly, even though they had my reservation, which was made and confirmed a month and a half in advance, they decided that they didn't have any room available for me to stay in when I arrived to check in. I found this to be very unprofessional since they could have called me or emailed me prior to my arrival at the hotel to give me a forewarning so that I could plan ahead as well. The situation was worsened by the staff then relaying this information to me in a very condescending manner in which they had the very unapologetic tone of "take it or leave it". Secondly, they decided that a fair way to "compensate" me would be by reserving a room in another hotel on my behalf, without any input from me regarding choice, and then giving me a ride to this new hotel. I specifically chose the W for my stay and did not choose the other hotel when making my initial plans. So, the manager felt he could take the payment for the room at the W, decide that they no longer have a room at the W, then deny me the choice of an alternative hotel, and all without the option of a refund. They said they were compensating me, but I feel that they cheated me greatly. It was terrible customer service. Eventually, I had no choice but to take their offer of staying at the other property, which I didn't want to stay in, since they were not going to make any room available for me at the W for the night. Truthfully, I feel there were a bunch of racial undertones and biases based on the unprofessional, condescending, unempathetic, and unapologetic tone of the manager and staff. I have stayed at many hotels around the world. This has been, by far, my worst experience with any hotel staff regarding a reservation.
having last stayed there over 30 years ago , it was good to see that nothing much had changed on the ground floor ; the bedroom was very comfortable and we were particularly pleased to be upgraded .
english atmosphere just in the hearth of Mayfair concierge too busy
The staff are very nice & helpful. The steps infront of the enterance gate which makes it a bit difficult for baby strollers.
very central and comfortable...easy to reach public transport...rooms clean and comfy though a bit too small breakfast was expensive and pay TV did not work
My stay was for just one night and for business use, but the 2 key factors for me were location and cleanliness. The checkout was poorly staffed.
I stay in this hotel at 3 time, but at that time my room was auful - all was broken and was very uncomfortable.
Perfect location Probably it's time to invest in a new remote controls of the TV sets!
Great location Hallway is dirty, room does not have tea/coffee maker, however when we asked they did bring us.
close from shops and resturants I came early in the morning and there was no rooms available! they let me wait for more than one hour although I came from long distance trip! didnt give late check out!
Unfriendly personal; worn out hotel and a shame for the hilton group. Compared to the langham hilton where I stayed 2 nights before. This hotel is totally out of wack in price quality; Their web site is misleading.
A great central location, yet quiet. Close to Oxford Street, convenient for shopping. Near tube station and city attractions/parks. Hotel staff not helpfull (We asked for info how to get to Luton airport and they sent us to the wrong train station. We almost missed our flight). Twin room was small for two people, internet connection and pay TV not working. Rather expensive (201 pounds/night excl. breakfast). Not really a five star hotel.
the most we like was the location in the centre the most accept the room and the lobby where very bad.chairs in the breakfast room was onacceptebel.the bar on the roof was very , very bad, while the price is a hilton price. no we nevr schould go back.we always are going to hilton in the world but this was the most bad hilton we ever saw.
We were upgaded to junior suite which was excellent. Position of hotel is perfect for West end and theatres Internet facilities were not working temporarilly
The hotel was being used for a film crew which limited the use of the hotel facilities.
easy access to city the hotel reception staff could not understand english and new very little about the hotel facilities
Considering poor quality of Hotels in England, It was so impressive for me. Very good Location is another plus
Good central location, quiet room. The front door to my bedroom had recently been painted and there was no warning of this. I could easily have ended up with paint on my clothes rather than just my hand. The rooms were small particularly the ensuite
The staff was great, especially Henri & Theo. The staff always went above and beyond to assist us! Location also was amazing; right next to Picadilly Circus, Trafalgar Sq, Leicester Sq, close to Parliament Sq, and Buckingham Palace.. Very centrally located The rooms were very small, but it worked out really well for us since we were there only for 3 days. Didn't bother us at all.
Beds were very comfortable The 48" flat screen TV was a nice touch The design was nice Definitely a place to stay for short business travel or vacation, given the good location in Piccadilly. The complimentary wine n cheese every evening was nice and my group enjoyed it Located close to many many tourists spots, most with in walking distance or short bus ride. Staff was excellent and very attentive There is only one small lift and often crowded, therefore had to wait for it to come back down empty or you just took the stairs, a minor complaint, but would better if they had two lifts.
The location was excellent. The design and materials of the room are modern and quality. It was very clean and there was a clear focus on quality. The towels were as soft and huge as any hotel I've been in. the TV was huge relative to the size of the room. The bathroom fixtures were all very nice and the toiletries were also nice. If you are willing to trade a lot of space for a lower price (well, lower price for London) then this can be a value. It's also good if you plan not to spend much time in the hotel as it's comfortable for sleeping. The reason the rooms are affordable is because the rooms are tiny. Seriously tiny...as in your bed spans the whole distance of a wall. There is no closet at all, and unless you get one of the larger rooms you'll have to put your luggage on the floor as there are no luggage racks. That's a bitt of a challenge because the "floor" is really the walkway from the bed area to the bathroom so you'll be walking around your own luggage. If you are a business traveler and need desk space it's very limited or absent. I had one room with a very small desk and another where I had to use the nightstand as a desk. The rooms are relatively dark even if the windows are open because they open to a narrow light well/courtyard. Perhaps there is more light on higher floor levels.
This is a no-frills property that trades off services for location. Smallest room I have ever stayed in over 30 years, 100+ properties and 5000 nights. The double room was 10x10 (feet) with no phone or closet. No laundry or room service Wake up service is a knock on the door. NOT FOR BUSINESS USE
The location was great and the first time I stayed the hotel was cleaner. The room is really basic but bed was comfortable. I would never stay here with a second person. The room is good for 1. The have a small check in desk in the middle of the cafe which was crowded when I arrived. I have had to wait for longer than 10 minutes to check in and check out. They seem a little disorganized at the front and could use a proper reception area.
Great location. Wine and cheese hour was a nice bonus TINY room. Barely enough room to move about. Shower head kept moving, it was like showering with a moving sprinkler. Water got into the room as a result because it was so small. The photos are misleading!!
Rommeet var smakfult, hotellet er veldig sentralt Internet burde vært gratis
Som tidligere et strålende beliggende hotell i forhold til å oppleve London. Personale et proffe og huggelige. Litt varierende engelsk-kunnskaper i resepesjon
Beliggenheten og design. Fint frokostrom med god buffet. Rommene er noe små og med trange bad.
Vi var 2 damer som hadde valgt hotelet som bosted undere en langhelg i London. Vi var svært fornøyd med hotelet, beliggenhet, nærhet til alle ting en kan ha behov for. Området opplevdes også som veldig trygt. Der var heller ikke noe støy fra musikk, biler eller lignende som forstyrret søvnen.
Veldig bra belligenhet i forhold til alt som var viktig for oss på denne turen. Rommet var fint og rent, og hadde det meste jeg forventet av et rom til den prisen. Personalet kunne absolutt hevet standaren noen hakk. Mistenker at jeg ikke ble sett på som en "viktig" kunde, kanskje pga alderen min, og dette har dessverre en tendens til å gjenta seg, og ikke bare på dette hotellet. Men for all del, det finnes unntak. Noe av personalet på hotellet var over all forventing, og kudos til dem.
personalet og beliggenheten rommet var for dårlig i forhold til pris
Stille rom selv om rommet vårt ligger i hjørnet så vi har utsikt over halve london. liten men ikke trang, smarte løsninger, og hurtig heis. aircondisjonmaskin bråker sansynligvis av dårlig vedlikehold.
Sentralt Mye støy fra gaten, veldig harde madrasser.
Lokalisering. Greit nok, selv om prisen er for høy. Frokost inkludert i prisen. Foretrekker å spise ute.
Da vi ankom hotellet, fant de ikke vår reservasjon på sin data. Jeg hadde heldigvis med meg utskrift av reservasjonen vår, men måtte i ettertid diskutere pris med de. De ville nemlig belaste meg dobbel pris av hva jeg fikk oppgitt på reservasjonen min gjennom booking.com. Personalet beklaget ikke dette, noe som gjorde meg svært ukomfortabel. Håper ikke dette skjer igjen.
Sentral beliggenhet til mange av Londons kjente severdigheter. Ett serviceinnstilt personale.