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Frokosten var bra, og barområdet var flott. Hotellet er 5-stjerner. Det burde ikke ha mere enn 4!
Beliggenheten er helt suveren! Rommet kunne vært større.
Hottellet ga et godt helhetsinntrykk. Beliggenheten er ypperlig til å nå de fleste turistattraksjoner til fots.
Beliggenhet Bedre rutiner for inn ut sjekking, kontroll av forhåndsbetaling/booking, slik at misforståelser ungåes.
Staff very good,great location and good value for money.
There are many things that i loved. Amongst it all the location is outstanding. The staff is a ++ The beds are so comfortable Its is just a bliss from a to z It is a bit expensive and my room was more of a regular room than a superior room
A very friendly hotel
Perfect location for New Year, everything in walking distance, close to Trafalgar Square, easy access to Embankment for fireworks and New Year day parade passed front door...not to mention the hotel festivities, plenty going on in a stylish, refined way. We were only there 24 hours but thanks to location, facilities, easy relaxed feel of the hotel it was the ideal intensive enjoyment hoped for.
Quality modern room with a great rain shower. The beds were luxurious. Light switch was confusing. Need separate switch for the bathroom.
Its position It is not true that airconditioning system is controlled from the room. Actutally the system is not strong enough when there is a very warm climate in uk.
The staff were very accomodating. The rooms were spacious and well appointed. n/a
excellent hotel, fantastic location, all staff and services very professional!
We had a lovely week-end stay at the Sofitel London st James.The location is great, staff all very friendly .We had a really nice room and the bed was so comfortable.
Hotel design and great customer service as standard Bathroom toiletories are not to my taste
Great location to National Gallery, Piccadilly Square, Trafalgar Square, Buckingham Palace and gardens. Contemporary style, very comfy bed, staff polite and helpful. Free "slow" internet in the room-it was fast enough! Rain shower head. The shower was a bit small so the splashing water would sometimes puddle on the floor. No other complaints!
Unfriendly personal; worn out hotel and a shame for the hilton group. Compared to the langham hilton where I stayed 2 nights before. This hotel is totally out of wack in price quality; Their web site is misleading.
close from shops and resturants I came early in the morning and there was no rooms available! they let me wait for more than one hour although I came from long distance trip! didnt give late check out!
A great central location, yet quiet. Close to Oxford Street, convenient for shopping. Near tube station and city attractions/parks. Hotel staff not helpfull (We asked for info how to get to Luton airport and they sent us to the wrong train station. We almost missed our flight). Twin room was small for two people, internet connection and pay TV not working. Rather expensive (201 pounds/night excl. breakfast). Not really a five star hotel.
Great location Hallway is dirty, room does not have tea/coffee maker, however when we asked they did bring us.
Perfect location Probably it's time to invest in a new remote controls of the TV sets!
the most we like was the location in the centre the most accept the room and the lobby where very bad.chairs in the breakfast room was onacceptebel.the bar on the roof was very , very bad, while the price is a hilton price. no we nevr schould go back.we always are going to hilton in the world but this was the most bad hilton we ever saw.
I stay in this hotel at 3 time, but at that time my room was auful - all was broken and was very uncomfortable.
very central and comfortable...easy to reach public transport...rooms clean and comfy though a bit too small breakfast was expensive and pay TV did not work
My stay was for just one night and for business use, but the 2 key factors for me were location and cleanliness. The checkout was poorly staffed.
The staff are very nice & helpful. The steps infront of the enterance gate which makes it a bit difficult for baby strollers.
Veldig pent og ryddig hotell ! Endelig et hotell der det faktisk er likt på bildene av hotellet og i virkligheten! Utrolig beliggenhet ! Dårlig ventelasjon ! Blir tung luft visst man befinner ser på rommet i lengre tid! Prisene i baren og på hotellet kunne vært en del lavere.
Utmerket beliggenhet i forhold til shopping, museer og teatre. vennlig og oppmerksom betjening. De Luxe rommet var romslig og bekvemt. Hadde vært greitt med vannkoker på rommet samt en skikkelig hårføner. Mye av innredningen på det nyoppussede badet hang nærmest og slang
For dyr frokost, så man foretrakk å spise den ute.
sentralt rolig strøk det var arbeid utenfor romvinduet som vekket oss kl 0800. dette burde vært opplyst.
Hotellstandarden var som forventet. Jeg var ikke opplyst om ombyggingsarbeider på hotellet, og det var svært mye støy både lørdag og søndag. Jeg ble vekket kl 08.00 begge dager av kraftig boring og hammring.
Sentralt Mye støy fra gaten, veldig harde madrasser.
Sentral beliggenhet til mange av Londons kjente severdigheter. Ett serviceinnstilt personale.
Lokalisering. Greit nok, selv om prisen er for høy. Frokost inkludert i prisen. Foretrekker å spise ute.
Da vi ankom hotellet, fant de ikke vår reservasjon på sin data. Jeg hadde heldigvis med meg utskrift av reservasjonen vår, men måtte i ettertid diskutere pris med de. De ville nemlig belaste meg dobbel pris av hva jeg fikk oppgitt på reservasjonen min gjennom booking.com. Personalet beklaget ikke dette, noe som gjorde meg svært ukomfortabel. Håper ikke dette skjer igjen.
The location in Leicester Square was very nice, and the hotel seemed to be a popular place to visit. I received the worst treatment possible from the managerial staff. Firstly, even though they had my reservation, which was made and confirmed a month and a half in advance, they decided that they didn't have any room available for me to stay in when I arrived to check in. I found this to be very unprofessional since they could have called me or emailed me prior to my arrival at the hotel to give me a forewarning so that I could plan ahead as well. The situation was worsened by the staff then relaying this information to me in a very condescending manner in which they had the very unapologetic tone of "take it or leave it". Secondly, they decided that a fair way to "compensate" me would be by reserving a room in another hotel on my behalf, without any input from me regarding choice, and then giving me a ride to this new hotel. I specifically chose the W for my stay and did not choose the other hotel when making my initial plans. So, the manager felt he could take the payment for the room at the W, decide that they no longer have a room at the W, then deny me the choice of an alternative hotel, and all without the option of a refund. They said they were compensating me, but I feel that they cheated me greatly. It was terrible customer service. Eventually, I had no choice but to take their offer of staying at the other property, which I didn't want to stay in, since they were not going to make any room available for me at the W for the night. Truthfully, I feel there were a bunch of racial undertones and biases based on the unprofessional, condescending, unempathetic, and unapologetic tone of the manager and staff. I have stayed at many hotels around the world. This has been, by far, my worst experience with any hotel staff regarding a reservation.
Over charger $2k with a forced apology
Veldig bra belligenhet i forhold til alt som var viktig for oss på denne turen. Rommet var fint og rent, og hadde det meste jeg forventet av et rom til den prisen. Personalet kunne absolutt hevet standaren noen hakk. Mistenker at jeg ikke ble sett på som en "viktig" kunde, kanskje pga alderen min, og dette har dessverre en tendens til å gjenta seg, og ikke bare på dette hotellet. Men for all del, det finnes unntak. Noe av personalet på hotellet var over all forventing, og kudos til dem.
Vi var 2 damer som hadde valgt hotelet som bosted undere en langhelg i London. Vi var svært fornøyd med hotelet, beliggenhet, nærhet til alle ting en kan ha behov for. Området opplevdes også som veldig trygt. Der var heller ikke noe støy fra musikk, biler eller lignende som forstyrret søvnen.
Stille rom selv om rommet vårt ligger i hjørnet så vi har utsikt over halve london. liten men ikke trang, smarte løsninger, og hurtig heis. aircondisjonmaskin bråker sansynligvis av dårlig vedlikehold.
personalet og beliggenheten rommet var for dårlig i forhold til pris