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Beliggenheten er helt suveren! Rommet kunne vært større.
Beliggenhet Bedre rutiner for inn ut sjekking, kontroll av forhåndsbetaling/booking, slik at misforståelser ungåes.
Hottellet ga et godt helhetsinntrykk. Beliggenheten er ypperlig til å nå de fleste turistattraksjoner til fots.
Frokosten var bra, og barområdet var flott. Hotellet er 5-stjerner. Det burde ikke ha mere enn 4!
A very friendly hotel
We had a lovely week-end stay at the Sofitel London st James.The location is great, staff all very friendly .We had a really nice room and the bed was so comfortable.
excellent hotel, fantastic location, all staff and services very professional!
There are many things that i loved. Amongst it all the location is outstanding. The staff is a ++ The beds are so comfortable Its is just a bliss from a to z It is a bit expensive and my room was more of a regular room than a superior room
The staff were very accomodating. The rooms were spacious and well appointed. n/a
Staff very good,great location and good value for money.
Hotel design and great customer service as standard Bathroom toiletories are not to my taste
Its position It is not true that airconditioning system is controlled from the room. Actutally the system is not strong enough when there is a very warm climate in uk.
Great location to National Gallery, Piccadilly Square, Trafalgar Square, Buckingham Palace and gardens. Contemporary style, very comfy bed, staff polite and helpful. Free "slow" internet in the room-it was fast enough! Rain shower head. The shower was a bit small so the splashing water would sometimes puddle on the floor. No other complaints!
Perfect location for New Year, everything in walking distance, close to Trafalgar Square, easy access to Embankment for fireworks and New Year day parade passed front door...not to mention the hotel festivities, plenty going on in a stylish, refined way. We were only there 24 hours but thanks to location, facilities, easy relaxed feel of the hotel it was the ideal intensive enjoyment hoped for.
Quality modern room with a great rain shower. The beds were luxurious. Light switch was confusing. Need separate switch for the bathroom.
Sentralt Mye støy fra gaten, veldig harde madrasser.
Lokalisering. Greit nok, selv om prisen er for høy. Frokost inkludert i prisen. Foretrekker å spise ute.
Da vi ankom hotellet, fant de ikke vår reservasjon på sin data. Jeg hadde heldigvis med meg utskrift av reservasjonen vår, men måtte i ettertid diskutere pris med de. De ville nemlig belaste meg dobbel pris av hva jeg fikk oppgitt på reservasjonen min gjennom booking.com. Personalet beklaget ikke dette, noe som gjorde meg svært ukomfortabel. Håper ikke dette skjer igjen.
Sentral beliggenhet til mange av Londons kjente severdigheter. Ett serviceinnstilt personale.
Over charger $2k with a forced apology
The location in Leicester Square was very nice, and the hotel seemed to be a popular place to visit. I received the worst treatment possible from the managerial staff. Firstly, even though they had my reservation, which was made and confirmed a month and a half in advance, they decided that they didn't have any room available for me to stay in when I arrived to check in. I found this to be very unprofessional since they could have called me or emailed me prior to my arrival at the hotel to give me a forewarning so that I could plan ahead as well. The situation was worsened by the staff then relaying this information to me in a very condescending manner in which they had the very unapologetic tone of "take it or leave it". Secondly, they decided that a fair way to "compensate" me would be by reserving a room in another hotel on my behalf, without any input from me regarding choice, and then giving me a ride to this new hotel. I specifically chose the W for my stay and did not choose the other hotel when making my initial plans. So, the manager felt he could take the payment for the room at the W, decide that they no longer have a room at the W, then deny me the choice of an alternative hotel, and all without the option of a refund. They said they were compensating me, but I feel that they cheated me greatly. It was terrible customer service. Eventually, I had no choice but to take their offer of staying at the other property, which I didn't want to stay in, since they were not going to make any room available for me at the W for the night. Truthfully, I feel there were a bunch of racial undertones and biases based on the unprofessional, condescending, unempathetic, and unapologetic tone of the manager and staff. I have stayed at many hotels around the world. This has been, by far, my worst experience with any hotel staff regarding a reservation.
personalet og beliggenheten rommet var for dårlig i forhold til pris
Vi var 2 damer som hadde valgt hotelet som bosted undere en langhelg i London. Vi var svært fornøyd med hotelet, beliggenhet, nærhet til alle ting en kan ha behov for. Området opplevdes også som veldig trygt. Der var heller ikke noe støy fra musikk, biler eller lignende som forstyrret søvnen.
Stille rom selv om rommet vårt ligger i hjørnet så vi har utsikt over halve london. liten men ikke trang, smarte løsninger, og hurtig heis. aircondisjonmaskin bråker sansynligvis av dårlig vedlikehold.
Veldig bra belligenhet i forhold til alt som var viktig for oss på denne turen. Rommet var fint og rent, og hadde det meste jeg forventet av et rom til den prisen. Personalet kunne absolutt hevet standaren noen hakk. Mistenker at jeg ikke ble sett på som en "viktig" kunde, kanskje pga alderen min, og dette har dessverre en tendens til å gjenta seg, og ikke bare på dette hotellet. Men for all del, det finnes unntak. Noe av personalet på hotellet var over all forventing, og kudos til dem.
Beliggenheten og design. Fint frokostrom med god buffet. Rommene er noe små og med trange bad.
Rommeet var smakfult, hotellet er veldig sentralt Internet burde vært gratis
Som tidligere et strålende beliggende hotell i forhold til å oppleve London. Personale et proffe og huggelige. Litt varierende engelsk-kunnskaper i resepesjon
I liked the rooftop bar. The friendliness of staff. and the champagne cocktails.
Clean,tidy,pleasant staff Bar drinks highly expensive in hotel....noise form entertainment area above our room was too much for our liking with chairs being dragged across the floors at late hours
Great location. Good service. Brilliant rooftop bar.
This little jewel of a hotel is Soho chic. I can't say enough good things about it! It is perfectly located, priced under similar hotels, small enough to be personal but large enough to have a really exceptional restaurant and rooftop bar that appeared to have a London insider following. I say it is the best kept secret in London & would recommend it to anyone! Absolutely nothing!
Location is just perfect, clean room The room is far too small for its price. Breakfast is poor.