Location, cleanliness,staff No
location was great! food and drinks at happy hour were great! room small and cramped, hotel needs remodel
it wasnt one of my best vacations/although the room was big there wasw no view,the smell of the room was always the smell coming from the kitchen the lobby was small and no seating area,the rooms clustophobic
The staff were extemly pleasant.Hotel rooms were great Position of hotel superb.Would highley reccomend.
the location is great and it is located in a,quiet area for central beverly hills,one would expect a 'posher' decoration.the rooms were a touch 'tired',the hall carpets greyish with age and the check in was grubby and the walls behind dirty. the definition of double beds in usa needs to be redefined. with the average size of an american bod,i challenge two 'average americans' to sleep in one 'double'
Nothing Everyone is rude
We liked that it was a small boutique hotel & right in the heart of Rodeo. They didnt have a concierge as such just reception staff & when I asked some directions they girl had absolutely no idea
Location and accessibility to Hollywood, Wilshire Blvd and various areas of West Central LA Renovations on neighbouring premises was noisy and hotel double glazing was not effective
I liked being right on rodeo dr That fact that they are charging present day prices but have updated anything since the 60's this is not four diamond worthy.
All the staff was very friendly and helpfull Great location The dinning room is too small and the food not very good.
Location is great
hotel's location is wonderful and to some extent was quiet, staff very friendly and most helpful I faced a problem during my stay, the luck of my room it’s not working for two days and waited in the corridor for 3 hours
Just perfect , one of the best hotel in the world , the service is wonderdul.
the service from the staff the location
Excellent service,excellent hotel staff and very clean. .location also good
I was offered a deal through booking.com but by the time it was time to pay, the offer was ignored and i ended up having to pay the tripple of the price i gad from tge biginnug. A clear scam and disregard to their costumers, watch out for this place!!!
I highly recommend this hotel. The staff are excellent. A good location for exploring LA - Universal Studios, Santa Monica, Malibu and Hollywood.
the accommodation is terrible, short of staff, everything is so expensive, I'm expecting five star accommodation, instead I'm getting a terrible room with nothing to offer, I wouldn't recommend to any friend of mine.
I liked the atmosphere, the cleanliness, the pool, spa, lobby, just everything and it is centally located. We love this hotel, so clean and pleasent. Parking was expensive.
Quality rooms. Comfortable bed. Hotel car park too expensive alongside room expense. No mention of complimentary coffee by reception, room service - not mentioned in the guest information pack supplied within the room.
Location was one of the advantages that the hotel has and the room was clean parking fees are not realastic at all !!
the conscierge service was superb. James was the one who helped us and worked out great deals for us.
Great Location, short walk to Rodeo Drive etc, friendly relaxed staff. The room was very basic and quite cramped. It wasn't clean, there was dust on all the surfaces and we were right on the main drive into the Hotel so it was quite noisy - avoid the "oasis" wing if possible. There was a lot of noise in from the corridors as well with noisy guests. I complained about this when I checked out, but the receptionist wasn't interested in doing anything about it. Overall it was really bad value for money.
The convenience of being close to everything, great location! Also the staff was excellent (not so much the valley parking staff) the rest was a great experience I will stay again.
the atmosphere was excellent, they had two events while we were there and very expensive cars and lots of fancy people, we did not get the deluxe king room the first night although it was booked the food was too expensive, the treats in the room were too expensive, chips would be five dollars and a sandwich 24, we did not know parking was 25 a day and valet parking 36 dollars a day, the first day we were given double bed instead of a king and when i complaint they said that the reservation does not guarantee what we get, they were full and did not have a king bed, the next day they had the king bed so we moved and the room was much nicer, had a balcony and great view, the view room was smaller and no view, no balcony
its close to amenities and it is quiet although i was looking at a driveway from my window.It was comfortable. my stay was too short to tell.
I did not like my stay at Le Parc Suites. My reservation was lost and it took a half an hour to check in. There was no hot water in my suite. The jacuzzi did not work and the pool area was unclean. I left a phone charger in my room and called the hotel to ask if they could locate it. No one would help me or return my call. When I called to discuss the matter with a supervisor he refused to return my call.
Good location in the center of Melrose Ave. Very close to shopping area. Rooms are old. Bad value for money.
The room was large and quiet. Staff were very helpful. The location is excellent if you do not have a car and want to get around the city by walking, bus, taxi. I had interpreted from the website that the suite had a washing machine, but this turned out to be a laundry room in the basement for which we had to pay. The facilities in the kitchen area were poor and old.
It is cozy, the rooftop is a cool place to hang out Walls are too thin...stay in any room near the elevator and you will be up all night listening to it go up and down.
Walking distance to melrose Ave. No hot water in our shower we had to take a cold shower. For 400 dollars a night you should have warm water not ice cold water
All the staff was very friendly and helpful. They went out of their way for you. The rooms were where you never really noticed your neighbors. I loved that it was situated in a neighborhood. I liked taking walks the morning and evening. Great restaurants within walking distance. I would definitely stay again.
Location. Very friendly front desk.Good size suite with excellent facilities ,well maintained Shower very weak and never very hot despite asking twice to have it fixed.Food -only tried room sevice once ,and breakfast once in dining room,both very very disappointing.DO Not eat there Dining room service appalling
Friendliness, Breakfast is superb, near everything. no
the staff and room size no hot water for all three days
This is a nice hotel, very clean, located in the neighborhood -- within walking distance to great restaurants and nightlife, but not in the middle of it. The rooftop deck and pool are nice additions. The small gym contained everything I needed to workout during my stay. Parking. Parking in West Hollywood is by permit only; so street parking is not an option. Parking in the area is expensive, and the hotel only offers valet, which is $40 PER/NIGHT. $40 per night is an exurbanite fee to charge guests for parking and as much as I enjoyed the hotel, this is what I will remember most when considering a hotel in the area again.
It was quite hotel
The professional, affable staff are worth their weight in gold.Maid service for daily cleaning is too laxed. I had my sheets changed only once during my six (6) day stay.
Good location, bus available to Santa Monica, staff friendly especially Melissa
I really liked the decoration style of the hotel.
The location was great the rooms were very nice
Comfortable bed, great food, great rooftop bar/pool, great location. Not enough light in the bathroom, split my head open on towel rack in shower. It's terribly placed....as you look down to step into the shower and lean in....it's right there! Who designed that? And it had pointed corners on it....? Not very thoughtful....
Really helpful at front desk, Amazing location, comfortable rooms.
Loved the rooftop bar-fun spot...
Swimming pool, good location, friendly & helpful stuff, very good restaurant.
Room service was great. Valet was poor. No iron or ironing board in the room. Elevators took forever, but there didn't seem to be a ton of people in the hotel.
Cool roof-top pool setup Drinks way too expensive in the bar
Nice design, excellent staff. everything was fine
I like the garden at the top as well as the swimmingpool. The food was great. the service good as well. The rooms could look a bit better... but my main concern was the lift! The slowest lift ever! that was really bad...
For a fair price I enjoyed a very pleasant suite in a building with character in a quiet, pleasant, convenient neighborhood. The roof deck was, as promised, charming. Nothing
The hotel has a great location and very friendly staff. At night, the area is very calm and safe, although it is close to all major attractions and only a few steps from public transportation (Metro). I will definitely book Le Montrose again for my next stay in la!!!
We spent few days in this Hotel & we really liked it. It was very quiet, comfortable, very nice & spacious room, good restaurant, very nice staff, good position to go to the main places, good prices.Gay friendly. Hellen & Lorenz
Everything was great! I can write a lot of about this hotel and it would be only good. The hotel was an amazingly positive surprise for me. The room and the bathroom were very, very nice. And the pool on the rooftop… From there you see the Hollywood Hills, the huge LA and the skyscrapers of Downtown. We took breakfast on the roof every morning and while my wife was on the pool I worked on my Laptop (WiFi). The place is perfect for me!
size of the room Facet was broken and not fixed. Air conditioning did not cool back of room.
Only there 1 night but loved it, particularly the under stated designer decor. Excellent breakfast.
that everyone had a smile on their face
The staff was stellar.front desk went above and beyond to make sure we were happy. Complementary coffee was good. Location was excellent. Pavilions across the street. Dresser is old and dirty. Neither heater or A/C worked. The weather was comfortable, so not a big deal. Bed very uncomfortable. Chair 50's style uncomfortable. Needs real Reno job....not usual caliber of a 4 star.
Staff was great Room was very noisy. Could clearly hear people in the room directly above. Room was dated; needs an upgrade. Very little pressure in the shower.
Location and Room was great
Retro rooms, super comfy bed, & comfy robes! First hotel I've been in that had wood/laminate floors instead of carpet. Loved it! Staff was very friendly & helpful!
The staff was amazing. The valet, front desk attendants, bell boy and room service were all so friendly and helpful. They even made sure our Uber was the right car/driver so we were safe. I cannot say enough about this hotel or the people that work there. Not a single thing. Between the awesome room and amazing staff I will definitely be staying here again.
Front desk was amazing and helped me locate a lost cell phone I left in an uber. The restaurant staff was amazing and the drinks were best in LA. The room was below average, plugs in the bathroom and most of the room didn't work. The AC was very loud and struggled to keep up with cooling the room. Walls are paper thin could hear EVERYTHING! Floors in the room were fake wood but were really dirty.
Location Everything in it.this hotel look like garage and has rate 4*,I can't believe.this hotel without rate according to someone from the staff told me,I think you tricked me about the rate.I have never ever seen as bad as this hotel.
Staff was first class, offered sparkling wine at check in, were very helpful overall and called me after I left my iPad in the room. Nice area to have drinks and food around the pool. Part of the hotel is across the street which is awkward, looked like converted apartments that felt a bit dingy. Shower didn't work properly and window didn't close all of the way. No coffee machine in room.
rooms, marble surfaces, bed staff generally does not seem to care, except a couple of good people.
valet was surprisingly professional and courteous. The only good thing was the pleasant valet staff. The guy at the front desk had such an attitude, sooo soft spoken , told us our room was not ready after being there at 3:30pm. No Ice machine. I needed ice, they gave some in a laundry bag. trashy.
Location No coffee maker or microwave
location and boutique We were not aware of the daily deposit of $117 per day. Told when we checked in... not cool!
Nice quiet neighborhood feel. Short walk to Starbucks, Trader Joes and. A number of other food choices. Hotel looks like it is just about due for a renovation. Still nice though but showing age. Kind of trivial but the pillows were just too soft, no options for more structured pillow.
Room Valet don't pay too expensive park at meeter free till 8 am
Rooftop pool. Free wifi. Free coffee in the AM. Free shuttle to within 3 miles. The shower is weird with no curtain or door
Location The staff was rather lack luster. One staff member let me know they have a shuttle service, which I ended up using. However another staff member said they had no such service.
GREAT location right in the heart of it all. Extremely nice staff who were very responsive to any question/concern. Would stay there again in a heartbeat.
It was boutique and romantic for a getaway with my girlfriend. The air condition unit was in wall and very loud. The fireplace in the room did not work.
The rooms are a little worn.
The location and the decor.
This guest did not leave comments about this hotel.
Quiet meighborhood This is not a four star hotel and I've stayed at most of the four star hotels in LA. They have standard old time air conditioning units in the wall right above th bed and they are noisy and must run constantly to work at all. Plumbing very noisy.
location, staff a little pretentious
clean comfortable and quiet
The beverly wilshire is just an excellent hotel with warm and cozy enviroment, luxurious and really fancy. Guest is very good served The shower is so weak and has no presure, that you hardly can take a shower.
The service staff was great, enjoyed the hotel staff cars (Mercedes and Rolls Royce) taking us to shopping locations/lunch... and picking us up. The hotels artwork, decor and architecture is one of the best in the World, and we have travelled most of Europe and stayed in their 5 start hotels. The Beverly Wishire gets 5 Stars+ in my book, my 2nd time their and I will return again soon. Dr Phil M
The pillows and bed were excellent. Made for a refreshing stay.
Nice staff, pretty garden , I reccomend bungalows, good restaurants. Very good localization near ocean but also close to schopping places. I reccomend this hotel.
The location to the sea.Very attractive forecourt.Very attentive staff especially bell boys.The room was very spacious and had a good view to the sea. Far too expensive to park car at hotel.Should have been coffee-making facilities in the room.Very surprised as all the other hotels we have stayed at in the States have this and should be standard in a hotel of this standing.
excellent position, very good staff, clean, nice
It was charming, room and bed comfortable with a deck overlooking pool. Im fussy and i found it a pleasant experience quiet, clean and relaxing. Staff excellent and a short walk to beach, handy to shops and restaurants.
small and friendly excellent hotel. Good location, having a drink at the swimming-pool was so relaxing after a day in L.A. 8 Have breakfast somewhere else.
Convenience and accessibility. Room was lovely, but quite small.
Very comfortable and lux rooms. Close to famous streets like Rodeo. Very friendly and kind front desk staff. Thanks to all it was really pleasure for me. I suggest this hotel to all booking.com users. Everything was perfect. I have not any negative comments to Mosaic Hotel.
Location and staff internet in the lobby
Excellent hotel at a reasonable rate for Beverly Hills. Will be back. Noise from air conditioning.
The staff was friendly and very helpful setting up dinners for us at local restaurants. they drove us and picked us up from these locations. The hallways were extravagant and gorgeous and the rooms were beautifully decorated. Yes we will go there again The rooms all be it were decorated nicely. they were on the small side. The bathroom doors were made out of glass so had little privacy to them but complaints are outwayed by the great time and experience there.
location was very good, hotel staff were very helpful and roow was very comfortable
Very small & personable & efficient service. Booked 2 rooms with 4 guests and we almost missed our flight because the front desk did not give a wake up call as we all requested in person for rooms 404 & 406. It was the only negative experience during our stay. I will submit comment card directly to the hotel.
Fantastic location and a superb venue A huge thank you to Ben and his team for a splendid New Years Eve and a wonderful 4 days in Beverly Hills and surrounds!!!
Because of its boutique size, the staff was very pleasant and readily available for questions and hotel related requests.
I loved the small size of the place (as in 43 rooms not 200), easy check in, easy to reach our room, very quiet and peaceful. Extras available healthy choices for breakfast, room service, happy hour in the bar etc) but we didn't try any of them. Hotel on quiet street, within walking distance of shopping and restaurants in downtown Beverly Hills.
This guest did not leave comments about this hotel.
Amazing mattress. Beautiful.
Good service and excellent rooms
Just the outdoor restaurant Dirty room, old carpet...smelly sinks, comparable to a 2 star. Overpriced for the amenities and the services offered.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Great, comfortable beds. Good turndown service. Cleaning woman was creepy. Came to our door multiple times per day to see when she could clean. She wanted to have 5 minute conversations when she came. Hotel was great other than that.
It is truly cool hotel in the best sense. A real oasis. It has 2 great pools, but they can be cold. Please get a hot tub.
Had a few issues with missing stuff. Still looking for stuff that shouldn't be missing? Very confused how my guests 'lost items' when only the staff was on location. Then poof it's gone. I did not. Care for the staff going in to the room often. And when a guest was sleeping the staff went in the room. Not very safe feeling. Didn't enjoy the feeling.
Position and quiet room Payment of the internet,smal standard room for price,too high price...
The location is excellent. There is no in room microwave oven. You have to call room service to have ice delivered to the room. The overall appearance of the hotel is run down. The elevator in the main lobby is out of service. They charge you for the internet/Wi-Fi connection.
Friendly staff on arrival. The ceiling/walls seemed paper thin as noise was excessive from people walking in the room above. Also the noise coming from thin windows. Upon leaving I advised the man on checkout about the noise and my dissatisfaction. He chose to ignore my concern and seemed more interested in charging me for mini bar use. The other girl who he seemed to be training apologized for the noise. This interaction did not make for a good impression of The Grafton.
Great location, great comfort, amazing poolarea.
Stylish rooms, good location of hotel Rooms run down, not very clean (chewing gum on carpet), restaurant low value
It seems like it is falling apart and falling way behind the times. Ni restaurant, no room service, no bar. No coffee until after 6am...no coffee maker in the room...the gym is getting archaic..no free wifi....my tv did not work on this trip....I've been staying there for 10 years but I think I will have to make a deal with the Mondrian next door.
Aesthetics No hot tub
Quite convenient and not far from the City Centre... The rooms are too small and have to pay for Wi-fi service...
posizione e confort
Convienent location and excellent staff for directions and limo within 3 mile radius of Hollywood. Lounge closed very early for renovations.
The location was great, and the hotel had a fabulous boutique feel about it. Very noisy, we had to chage rooms, but the noise continued. We could hear everything going on above us.
It is conveniently located. Rooms are 'stylish' and less impersonal than the ones at many chain hotel. It misses a coffee/tea pot in the room. Strange for an American hotel.
Fabulous boutique hotel. Rooms spacious, beds cozy. Gorgeous pool area with great views. Staff lovely. Loved it. Perfect, away from the maddness. If you like to be off the tourist strip and feel like a local it's a perfect part of LA. Fabulous restaurants and nightlife on your door step.
Everything was exceptional. The training facilities/gym were a little lacking, but good enough for a short stay.
The Staff was very friendly and efficient. My room had only one window and it faced a wall but had a tiny peek a boo view of the city.
Location and service Slightly older and dark (hallways and elevator banks) but still with a lot of character