On time, stuff was professional and polite, good food. Thank you
The flight attendants did a exceptional job the entire flight providing attentive service.
it was a short flight but punctual, comfortable, enjoyable. thanks for asking.
Fordeler: "The crew was nice, the food was really good, the plane was clean, and they used reusable silverware and plates to avoid waste."
Fordeler: "Crew was great. Peppy and kind."
Ulemper: "ORD ZRH seats extremely crowded. Wished for comfy Star Alliance seats for that flight which we did enjoy from ZRH BUD"
Fordeler: "Crew was very friendly. Seats were decently comfortable - appreciated blanket and pillow for long haul flight."
Ulemper: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""
Ulemper: "Only two options for dinner is very few options."
Fordeler: "Crew is great."
Ulemper: "The airline lost my luggage ."
Fordeler: "The food was the best I've had on any airline in recent times. On the first flight it was a croissant and a swiss chocolate, on the second flight it was a hot danish pastry."
Ulemper: "The first flight was late so I was worried I'd miss my connection (however connection was delayed too so I made it). Also, I was asked to check in my bag because "the aircraft was full" however when I got on the plane I noticed it was half-empty and there would have been ample overhead room."
Fordeler: "I was offered to check in my carry on, it was nice."
Ulemper: "I was told a wheel chair would be available to help me get to Terminal E in Zurich. I had literally TO RUN to catch my connecting flight to NYC since the chair was not their for me in Zurich. I almost missed my flight. I am a 79 years old woman. That was one terrible experience."
Fordeler: "Crew was very attentive, information from the cockpit was enough to let us know but not disruptive"
Ulemper: "Boarding was one long line that other passengers in the airport had to walk through. This was difficult for passengers with kids and those with needed special accommodations Ike wheelchairs, canes etc"
Fordeler: "Punctual modern aircraft."
Ulemper: "The onky bad thing was luggage collection. Belt 6 tucked away. The luggage was so quick coming off that there was no-one to collect it . The belt was soon full and no.more luggage could enter the belt until the luggage on the belt was claimed"
Fordeler: "I thought my out flight with Lufthansa would be good but it was surpassed by the return flight with Swiss Based on my experience I believe Swiss should be a 5 star airline as well"
Ulemper: "A slight delay"
Ulemper: "I was asked to check my carry-on. I have used this carry-on more than 50x without an issue. I have even put it in the smaller compartments on smaller Bombardier jets. I don't have an issue with being asked to check luggage, but I resent being asked when others are allowed to take their carry-on onto to the plane without issue. Right in front of me while I was waiting for a baggage tag, others were being checked in with carry-on equal to mine and allowed to take it onto the plane. I can only surmise that my ticket limited me to one bag onto the plane, although they would not tell me this. This was not clear when I booked the ticket nor when I checked in on-line. I had a 40 minute connection in Zurich so was very concerned that my luggage would not make it. Luckily, it did make it to my next stop. Swiss Air seems to have different restrictions than other airlines which I have encountered before. I take ownership that I should be aware of a tickets restrictions but this was a multi-leg trip (5). However, I will tend to avoid Swiss air in the future, to avoid having to research their unique restrictions."
Fordeler: "Friendly and caring attendants. Smooth flight. Good condition of the aircraft."
Fordeler: "Not applicable"
Ulemper: "See above."
Fordeler: "All very comfortable"
Ulemper: "It was delayed"
Fordeler: "Service was great and the flight very smooth. Great flight!"
Ulemper: "There was not hot tea/coffee offered with a sandwich."
Ulemper: "Cabin temperature was a little hot"
Fordeler: "Air hostesses were very courteous, friendly and the cabin was clean and comfortable. My flight from jfk to Geneva (then Zurich) was cancelled due to weather in Geneva (Swiss 23) so I got upgraded to a delta flight to Brussels then to Zurich Comfort+ !!! Thank you!"
Ulemper: "Flight from Zurich to Johannesburg: Swiss 288 (airbus a340-300) Sat in the last row of the Swiss air flight, economy, which was okay but our whole row video enternatinment system didn’t work. You’d pick a movie and it wouldn’t play. The games, camera and flight status animation all worked but not the movies. Air hostess tried resetting , still nothing. But it was a great opportunity to have a lovely conversation with my new German Friend Barbara and read my book! More lactose intolerant alternatives for breakfast which had much (cheese, yogurt, croissant) Other than those two , excellent flight. Thank you Swiss!"
Ulemper: "They rebooked me on a later flight this same day. This flight to Geneva (change of airports) was late and the flight to Vienna took off with no passengers from our flight, after we were told it would wait. ' I paid for premium seats and did not get rebooked for the same. I am sitting in the Geneva airport for 7 and 1/2 hours, losing my meetings in Vienna. I never expected such poor service from Swissair."
Fordeler: "Excellent food. Lovely service. Departure and boarding on time."
Ulemper: "No entertainment at all. Very limited leg room"
Fordeler: "Smooth flight"
Ulemper: "I ordered a kosher meal and did not get it. The seats are very uncofmfortable. When the one in front puts their seat back it goes almost in to the face of the one behind."
Fordeler: "Excellent food."
Ulemper: "Yet again, was "randomly" chosen for extra security. Flight was delayed for over an hour because of mechanical failure. A/C set at polar temperatures."
Fordeler: "Service was great with staff being very professional Flights were on time and entertainment selections were good."
Fordeler: "Very friendly and excellent service. It was my first experience flying with Swiss. Will definitely fly with them again. Brest airline I've taken to Europe. This airline should be called tthe friendly skies of Europe. They are outstanding."
Ulemper: "The trip coming back to Chicago was a bit longer than going. The excellent service tgay eas provided by the crew made up for tgay."
Fordeler: "Flight left in time, easy quick boarding. Food was great, we had dinner and breakfast snack"
Fordeler: "The fights themselves were nice, the crew was pleasant and the dinner itself was a very nice surprise"
Ulemper: "Wow what a cramped space- the minute the person leaned their seat back I had no room and I'm a fairly small pElson. The seat in front of me was almost literally in my lap I couldn't open my tray on their seat back unless they sat up to eat"
Fordeler: "Fastest and most thorough service I've ever received!"
Fordeler: "The service was great, the staff was very friendly and helpful"
Ulemper: "The business seats that we booked were normal economy plus seats with no one in the middle seat. The whole idea of booking a business class ticket is the extra comfort that comes with the lay flat seat or at absolute minimum on smaller planes the wider more comfortable seat. Neither of those were present on this flight. Calling this a business class is a rip off."
Fordeler: "Leg room"
Ulemper: "No entertainment"
Fordeler: "We actually did not fly with Swiss Airlines to Thessaloniki. Our flight was re-booked on another flight the following day with Aegean."
Fordeler: "My upgrade to first class. Service she good is good considering short flights"
Ulemper: "The fact that they made me check my carry on even though I was in first class. It fit in the plane on my first flight. Why wouldn't it fit on this plane!?"
Fordeler: "Enjoyed the service."
Fordeler: "There were a couple of stewardesses who were nice and helpful to the passengers. The food selection was fairly good. Drinks were available at regular intervals. Flight was comfortable except for some turbulence during landing."
Ulemper: "There was no pre-boarding for families with kids. They waited until the entire Business and First Class passengers boarded in Zurich before they allowed us. This was different in Mumbai where Swiss had families with kids board early. The airbus was not well maintained as fara s cleanliness was concerned. There were bathroom supplies on the toilet floor. Crumbs and food particles on the seats/crevices from the earlier flight"
Fordeler: "Even though the flight felt like forever, the cabin crew did such a wonderful job at making us all feel comfortable. The food selection was great and the fact that the staff was approachable was also a great plus. Will definitely fly again using Swiss air. Thank you"
Fordeler: "The flight from SFO to ZRH was in a newly fitted 777. The seats were very comfortable and we had plenty of leg room in economy class. Great and extremely nice flight attendants - thank you!"
Ulemper: "The flight from ZRH to SFO was in an older 777 and the seats were very uncomfortable with limited leg room in economy. This flight was not very enjoyable. I have to say though that the very friendly and helpful flight attendants were compensating for this. Thank you!"
Fordeler: "Food usually was very bad on SWISS flights' econ class, this was surprisingly better (just better, not good). Staff were professional and polite though they spoke very loud even when most people around were asleep."
Ulemper: "At check-in counters, staff managing the queues did not speak English at all, same thing at the security check queue, only Spanish speaking. There should be some clearer instructions of how and where to queue at boarding. Everyone just wanted to cut queue."
Ulemper: "A gap between flights for 20 hours"
Fordeler: "Flight attendants were polite and very nice."
Ulemper: "Flight was delayed, as a result i missed the next flight to Washington DC. My whole schedule was messed up as i had to fly through Chicago. My luggage was lost and i only received it 2 days later. Will file the complaint."
Fordeler: "zurich a great airport."
Ulemper: "cheese roll"
Fordeler: "I enjoyed the entirety of the flight."
Ulemper: "No complaints."
Ulemper: "Checking in we had a nasty representative, but other than that, all was well"
Fordeler: "Loved the food and wine. Very comfortable flight and the staff was wonderful"
Ulemper: "Once again, my flight was late. Four out of the last five trips to Barcelona Swiss had a significant delay (longer than the duration of the trip itself) on at least one of the segments. It's getting a bit hard to believe actually."
Fordeler: "Good service... Quick boarding"
Ulemper: "Older plane, seats too narrow and short for 11hr flight. Bathrooms are TINY even by airline standards. Entertainment system has lots of choices but screens are low quality."
Ulemper: "Food was not good"
Ulemper: "They cancelled my flight"
Ulemper: "Worst ever airline in the world charged me for Cary on bag $430 for weight 8.7kg from Oslo Norway to adiss ababa Ethiopia I recommend no one has to fly with Turkish airline poor customer service"
Fordeler: "Crew was excellent, seats were comfy."
Ulemper: "Flight attendants have limited English fluency."
Ulemper: "Flight was delayed - missed connection in Istanbul"
Fordeler: "It was a true Turkish Airlines experience! Awesome as always!"
Fordeler: "Crew was very good and seat in long trip was comfortable"
Ulemper: "Boarding in first leg needs more organization"
Fordeler: "Service, flight and landing, exceptional!!!"
Ulemper: "No cons..."
Fordeler: "Service food timely departure"
Ulemper: "Nothing to dislike"
Ulemper: "customer service needs upgrading"
Fordeler: "The amount of food and drinks we got was perfect, the movies, shows and other entertainment options were plenty and they had a great selection, and the sleep kit (slippers, socks, lip balm, etc) was very much appreciated and helpful. The staff were nice and professional."
Fordeler: "I enjoyed the flight!"
Ulemper: "Not applicable"
Fordeler: "Crew accepted to move our seats for emergency leave zone where there is more space for legs"
Ulemper: "Turkish airline has decreased space between seats for a non acceptable distance... you guys need to rethink it!"
Fordeler: "The food and entertainment was good. The crew was very nice."
Fordeler: "Airplane crew was amazingly friendly and helpful"
Ulemper: "The customer service in Istanbul airport (for Turkish Airlines) did not speak or understand English at all. She could not give us any helpful information of our flight"
Fordeler: "Cabin crew was perfect! Food and everything is best!"
Ulemper: "small plane, noisy! did not like business class. BUt overall ok"
Fordeler: "The food is always good"
Fordeler: "Friendly staff, great food and entertainment selections, care package/pillow/blanket provided, comfortable flight"
Fordeler: "Service, timing"
Ulemper: "Didnt love the food ..."
Ulemper: "Missed Flight: The flight from Istanbul to Athens was posted as delayed. We were a party of eight and arrived for boarding very close to deadline (minus posted delays) At the boarding gate we were met by six other passengers. The gate was vacant and closed. The real problem happened at the Turkish Airlines desk where we were treated with arrogance, disdain and absolutely no compassion. AS a matter of fact some of the Turkish Airlines staff smiled as they imposed an outrageous fine to purchase tickets to the next flight and continuation of our previous booking. We intend to protest the charges and contact thru many forms of media inform as many fellow travellers of the incident and subsequent treatment by Turkish Airlines. Social media is a powerful tool and although the cards were held in their favor the night of 9-21-17 our protest will not end here. We are fourteen wounded travellers that have agreed to use as many forms of social media as possible to get our message out."
Fordeler: "Liked the movies and entertainment selections."
Ulemper: "They didn't have a vegan menu. I had requested vegan and called over the phone a month before my flight and they said they understood. Then on the flight I was told they only do vegetarian which was not good enough. After food was passed out to guests the flight crew dissapeared and never came to collect food trays till about 2 hours after and guests were starting to make a mess leaving food trays on the ground and isles. I had already selected my seat prior to boarding which I paid hundreds of dollars for. Then after boarding the flight crew asked me and the gentleman sitting next to me to move our seats to accomodate for another man that wanted to sit next to his wife. Then I was stuck in a middle seat and I paid for an isle seat. I thought this was rediculous. No one offered me a discount or anything! And the man that wanted to sit next to his wife wouldn't let the plane leave till he was sitting next to his wife. What was I supposed to do? Hold up the plane even longer? This was so crazy!! Outrageous!"
Fordeler: "Purchase value"
Ulemper: "Economy seats are a bit tight"
Ulemper: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
Fordeler: "The flight attendants were helpful and did extra to make the experience more enjoyable. They served with warm and sincere smile. Service and food were good."
Ulemper: "Comfort seats are missed greatly. Boarding area and process should be revised/reviewed for improvement."
Fordeler: "The food"
Ulemper: "The seats are very tie"
Fordeler: "Constant service, food, entertainment."
Ulemper: "Seat area is too small. No room for legs/feet. Garbage was not picked up."
Fordeler: "Entertainment is good, many movies and games for kids."
Ulemper: "Flight attendants are rude."
Fordeler: "The crew was courteous and helpful. The plane left on schedule and connected me to my next leg with no problem"
Fordeler: "Service was exceelent and all crew staff were professional and friendly and courteous."
Fordeler: "Great airline"
Ulemper: "More leg room is needed"
Ulemper: "My incoming Turkish Airlines flight arrived late due to weather conditions in Istanbul. The handling of passengers who had missed connecting flights was poor. Very few staff new how to manage the situation, which resulted in long delays, very frustrated passengers and an overall very negative experience. I would avoid flying with Turkish Airlines if I could."
Ulemper: "to hot, very hot!!! ו suffered too much"
Fordeler: "Good overall service"
Ulemper: "The staff could've been more patient"
Fordeler: "Food, boarding"
Ulemper: "Leg room was limited"
Fordeler: "great company."
Fordeler: "I liked the entertainment options during the flight."
Ulemper: "1) Since we had a long layover at Istanbul, the airline provides the option to take you to a free hotel to spend the night. I knew this information based on online reviews, but the airline itself never did anything to offer this, I had to walk around on the airport, for like 2 hours I could not find decent help and some instructions in broken English. I had to pay 25 Euros to get mi visa stamped and walk out of the airport. The Turkish Airlines attendant that set up the free hotel for us, walked us to a shuttle that would drive us to the hotel, but the shuttle driver got lost? or something happened that caused for him to drive around town for more than an hour, speaking on the phone loudly in Turkish and completely ignoring us when we asked questions, This got a little scary since we had no idea what was going on, at some point we were in the middle of a dark residential area, and listening to the driver yell on the phone (god knows what). Luckily a driver came over and guided us to the hotel, but seriously, they should be careful about who they hire for these kind of tasks. (I posted a video on instagram with footage of the guy driving us around in case my family needed to find me)."
Fordeler: "On time and the crew very friendly"
Ulemper: "Boarding was not very well managed. They did not stick to the proper sequence."
Fordeler: "Food was excellent. Service was awesome."
Ulemper: "The flight from DXB was delayed, causing us to miss the connection to LIS in IST. 2 hours after standing at the transfer desk they put us on a flight to LIS via CDG. Luggage was kept in IST. Now we are in LIS with no luggage and no confirmation on its whereabouts. Lost and found staff at LIS (Portway) showed total confusion in claiming luggage was in CDG. Today two planes arrived in LIS from IST, none of them with our luggage. Screen shows my name with mention "Not loaded" regarding the luggage. This incompetence is unacceptable from "Europe's best airline". This title is misleading advertising and should not be allowed."
Ulemper: "Our flight was canceled. There was terrible communication from the Turkish airlines staff and a complete inability to handle the situation. The entire flight was stuck in the airport for while without any information. The customer service hotline was unable to help anyone because there was a miss communication from the staff in the airport and our flight hadn't been canceled in their system yet. It's was my worst flight experience to date"
Fordeler: "This was my first time flying with Turkish Airlines, and I had a great experience. I travel internationally a lot and it has been by far the best airline I have been on. I love flights that give you a hot towel when you arrive, so that was a big plus in my book. The flight stewards were so helpful both on and off the flight. The food was delicious. Movie selections were freat ad well."
Fordeler: "Crew is amazing, as always"
Ulemper: "Allergic needs were not met"
Ulemper: "The absolute worst airline we have ever flown with. Will never fly with them again."
Fordeler: "From the first person I met (the man who printed my boarding pass at the counter) to the crew on board each flight, I was very impressed with the people at Turkish Airlines :) Everyone was very pleasant and helpful, and made my trip enjoyable."
Fordeler: "The Service was great. The movies were awesome and really did help pass the time. Oh and the food was so delicious that I honestly wanted more and I'm serious it was really good."
Ulemper: "My seat but that was my fault I chose wrong and ended up with a noisy kid."
Ulemper: "The are bin delete, and we go to plin and after siting, the change for in other ercraft. Big delay."
Fordeler: "Great seat. Lots of space. Wonderful crew"
Ulemper: "Sandwiches could be better"
Fordeler: "Price is good"
Ulemper: "there was a problem with special assistance on the connection flight. Nobody was waiting at the end..."
Ulemper: "Check in was chaotic and unfair with people cutting in line and inefficient lengthy waits. The baggage policy was confusing and a pain to pay the extra cost because you had to go to another counter and wait in line yet again."
Ulemper: "The boarding process can be better handled.. it's sort of a mess"
Fordeler: "No friendly at all ZERO service almost we lost the flight. Never recommend to anyone"
Ulemper: "Fire the person on front."
Ulemper: "My flight was cancelled. I was rebooked and I have no bags in Beirut"
Fordeler: "delayed flight, my suitcase did not arrive to destination"
Fordeler: "the pilot was conscientious of turbulence and avoided and warned us."
Ulemper: "So Aegean Air, booked two separate tickets on my return flight without me knowing. There fore my luggage is in Athens and not in my final destination of Cairo. If they would have told me to pick up my luggage in Athens and recheck it, that would have been great. Furthermore, there was NO aegean air"
Ulemper: "Air pressure in cabin was terrible"
Fordeler: "Nothing was outstanding, I do like the hard candy treats they hand out prior to flight."
Ulemper: "It was such a nightmare at the gate. We were standing in line and then were shoved aside by other passengers and the attendants did nothing to help keep order when boarding. Also we had paid to upgrade our seats to extra leg room and they had given our seats away to a handicap person."
Fordeler: "Roomy seats and good food"
Fordeler: "everybody was very friendly and professional, from the minute we checked in to the minute we arrived to Athens"
Ulemper: "Nothing, the experience was great."
Ulemper: "Terrible customer service. Rude and unhelpful. They refused to do a spelling change on my name and forced me to purchase a second ticket. The flight was 25+ minutes late taking off due to lack of organization at passenger check-in. It really is a shame that Agean is pretty much the only option to Istanbul (IST) from Athens."
Fordeler: "I purchased the go lite fare because I wanted to reserve the exit row and this was the least expensive option. Good food and nice crew"
Ulemper: "Entertainment was music only no movies to download. Would have given more stars to Aegean"
Fordeler: "Wider than average seats and a nice meal."
Ulemper: "Plane was not near the gate & we had to ride a bus to the plane."
Fordeler: "Very nice crew! Comfortable aircraft"
Ulemper: "The three boarding passes sent to my email with no practical option to use them"
Fordeler: "Flight Crew is well dressed and put together Food was decent Plane Comfortable"
Ulemper: "I checked a small bag and it was 60 Euro. Too expensive!"
Ulemper: "The flight was delayed for more than 2 hours without having any announcement nor a reps to tell you what was going on or when is the new departure time. The aircraft is very small, old, narrow seats, delay in boarding and unboarding."
Fordeler: "Crew very helpful and happy to assist Good communication"
Ulemper: "Late boarding Late gate change Too many people with large carry on bags that wouldn’t fit into storage bins"
Ulemper: "Again the airport. Its not the airlines fault, but to have ONe set of toilets in a whole airport wing is unacceptable."
Fordeler: "Accurate times"
Ulemper: "Night travelling"
Fordeler: "The flight was on time The boarding process was acceptably efficient The fight attendants were nice and responsive There was a meal served and plenty of beverages"
Ulemper: "The plane did not arrive at the terminal. Required going down stairs, riding a bus to the terminal."
Fordeler: "I enjoyed it, having a window seat in front of the plane. Time (also) flyes fast when you have a good time looking forward to your holiday in 'paradise' on Crete Island. The vieos from Crete were excellent."
Ulemper: "There was a 20- minute- delay due to arriving a bit later than expected from Athens. I never get bored at an airport, though."
Ulemper: "Boarding chaos causing a delay to depart. No tvs. Kids all over the plane crying. Kicking seats."
Fordeler: "Everything was fine."
Ulemper: "I liked everything"
Ulemper: "With Kayak I booked Tel Aviv to Malta with 1 hour stop in Athens. The first flight was delayed by an hour hence making me lose my second flight. Aegean then booked me on a flight to Catania (Italy) for a different connection to Malta. Only that this Aegean flight was also delayed by an hour making me miss the second connection. Eventually I arrived in Malta 15 hours later than scheduled. Aegean customer service reps were extremely unhelpful and made this 10 times more difficult. I missed a whole vacation day, amassed roaming telephone charges and on top of that missed a reservation for Dinner in the Sky Malta."
Fordeler: "The overall flight was okay. It wasn't as comfortable compared to other flights I've been on and it's a bit difficult to stow luggage. However, I miss my original connection due to flight delays and I was added to a different find free of charge! Very grateful and thankful for that."
Fordeler: "Staff was great, fast easy check in, food was nice and everything was on time."
Ulemper: "delayed departure and late notification of delay at 20 minutes to departure board said go to gate, at gate there was a 30 minute delay announcement then there was a further delay when we boarded"
Fordeler: "plane packed full but staff still managed to look after passengers needs"
Ulemper: "dislike bus transfers to terminal for economy reasons"
Ulemper: "Tehran station staff need more trainig and need to be overseen"
Fordeler: "Quick and direct flight."
Ulemper: "There wasn't any food or snacks. The airport was a bit chaotic."
Fordeler: "Flight was canceled and had to stay 3 more nights took boat to Athens. Missed work at home . It cost me over 1000.00 dollars. Reservation was never made by you. I will never use kayak again. Being a senior I became very stressed in a strange country"
Ulemper: "I don't like kayak"
Ulemper: "The horrible food"
Ulemper: "Only wish it was in a desent hour and not in the middle of the night"
Ulemper: "excessive cisa checks for my wife who is not an EU citizen"
Fordeler: "25 minute flight. Day trip from Athens."
Ulemper: "20 minutes late boarding."
Ulemper: "40 minute delay due to traffic at destination airport. Not Aegean's fault. Pilot kept us informed. Very nice job."
Fordeler: "Good food and beverage service on a short duration flight."
Ulemper: "Boarding was a little cumbersome, having some reading materials would help."
Ulemper: "Not being able to bring coffee purchased 200 feet from the gate on board was irritating"
Fordeler: "I was surprised about the food, it was exellent."
Fordeler: "The flight was excellent. Thank you"
Ulemper: "when I booked the ticket , I didn't notice that a baggage that I send would cost extra money and had to pay 45 dollar at the airport. I recommend to write it more big and clear on the booking formula."
Fordeler: "Crew were very helpful and courteous"
Ulemper: "at the return ther was a missunderatandig regarding the availibility at the flight"
Fordeler: "Great service. Cabin crew was fenomenal."
Fordeler: "Prompt , on time flight sched"
Ulemper: "Havas customer service reps are not warm. Just doing their job, no.extta mile...can be rude at times"
even with delay upon departure, the crew managed to get us on time to Lux, nice relaxing and generous service.. Classic good quality products. The opening time for the drop off was a bit late.. long queue of passengers waiting already before desk opened.
Everything was very good. Thank you Luxair, you are The Best.
Ulemper: "The crew. Half of them didn't seem to care about the passengers requests. I asked for a glass of water and didn't get it. After 5 minutes I had to ask again to another crew member. I noticed that it happen to other passengers as well."
Fordeler: "Every think"
Ulemper: "My friends"
Fordeler: "the chairs were comfortable and there was enough space for legs."
Ulemper: "have vegan options"
Fordeler: "One customer services agent in London was at least sympathetic- she tried, but Reservations wasn’t having it!"
Ulemper: "Airport staff are, thanks to a policy change, unable to change passengers to other flights, even if there are open seats. The bureaucrats in Reservations have to approve, which they are disinclined to do. I wanted an earlier flight which had space and was told if would be £400 (for a one-way, one hour flight to Luxembourg from London. And that was only IF the almighty Reservations people decided to do it. LuxAir has completely disempowered it’s staff in the airports (the ones who have ALL of the customer contact). I’m going to fly BA from now on."
Fordeler: "Almost everything"
Ulemper: "Almost nothing"
Fordeler: "The comfort. Once the plane was here everything went smooth"
Ulemper: "The plane was one hour late"
Fordeler: "Exceptionally incompetent customer service!!!"
Ulemper: "Drinks: more choices"
Ulemper: "The flight (propeller) was very noisy."
Ulemper: "Staff that speak English well"
Ulemper: "Delayed unloading upon arrival."
Fordeler: "Left on time, clean aircraft"
Ulemper: "6pm flight but no food service; longish wait for hold luggage to be retrieved before any passengers (luggage or not) could deplane; Luxair has no gates in Luxembourg so every trip involves a bus ride to/from the aircraft."
Fordeler: "The crew was nice and helpfull. The food and the drinks were excellent and the pilots did a great job as well. :)"
Fordeler: "Left on time"
Ulemper: "Prop plane too slow. Jet should take no more than 2 hours. This flight is 3 hrs.."
Ulemper: "Delayed and further delayed . Both outbound and inbound!"
Fordeler: "Crew pleasant"
Ulemper: "Flight left 15 minutes late; return journey cost over €600 euros, later (more convenient) flights were even more costly, so I went hours earlier than I needed to; breakfast was a cold, waxy chocolate croissant; on return journey I had choice of 17.50 or 21.30 - nothing in between. Given that they are charging SOOO much for so little, I am going to try Ryanair. I detest their “charge for everything” approach, but tickets can be 90% cheaper (less than £60 return), and I’m going to be making this trip weekly."
Ulemper: "When a one hour flight is 2 hour’s late, management know there’s going to be a delay. The Luxair app was useless; no staff around; info boards showed a 20-minute delay"
Fordeler: "Smooth trip. Good crew"
Fordeler: "Crew was wonderful."
Ulemper: "Breakfast roll was not fresh"
Fordeler: "London City Airport is super convenient to fly from. The flight was on time at both ends, and the plane very clean. The aircraft is small but perfectly formed."
Fordeler: "The staff and crew were very nice. The food and drinks were also good."
Fordeler: "The flight left on time, to the minute. The crew quickly delivered snacks and water to the passengers, which is impressive for 30 minutes in the air. They were welcoming and efficient, and seemed glad to both see us arrive and happy to with us a safe departure. Luggage arrived at the same time we entered the baggage claim area, probably because of the passenger delay on board the flight for hand baggage to be offloaded."
Ulemper: "Boarding took a LONG time, relative to other airlines. The gate agent had to enter each seat assignment into the computer as he checked our boarding passes -- he had no way to scan and automatically record each passenger's arrival. First class passengers universally arrived later than the rest of us -- with one gate agent, economy class passengers frequently stopped and waited until the agent verified the first-class passengers' phone-based boarding passes against their passports and entered their seats into the computer. The flight was rough. We spent 5-8 minutes taxiing from our tarmac "gate" to the air strip -- and it was a very rough, bumpy, uncomfortable ride. The landing was atrocious. The weather was apparently calm, and there were no apparent crosswinds; we landed hard, and both bounced and shook. The aircraft (Bombadier Q400), a turbo-prop, was roomy enough for us -- we're average-height people who aren't very big -- I saw taller people scraping the overhead (ceiling) when they stood in the passageway/aisle. I've ridden in much smoother turbo-props in the past. We had to wait an extra 5 minutes on the ground so that hand-carried luggage could be off-loaded before passengers. We had no "checked" hand-luggage, so it felt like a nonessential delay for us. We aren't terribly upset with Luxair, as this was a "local" commuter flight -- we won't be traveling on this aircraft again if we can help it."
Fordeler: "Friendly attentive crew, great service. Very easy to use app for check-in, boarding pass display, seat selection including changing seats. Also worth downloading so you can use the luggage drop-off desk and avoid potential long check-in lines."
Ulemper: "Leg-room marginal for taller people although not much different from other airlines. If you are 1m85/6'1" or above just hope the passenger in front of you doesn't want to recline their seat."
Ulemper: "They were very professional and friendly! Flight was smooth."
Ulemper: "Slightly delayed. Food and entertainment are N/A. Overall, the flight was OK."
Ulemper: "As I was sleeping, food and entertainment is N/A. But flight was ok overall. Thanks."
Ulemper: "1 hour late"
Fordeler: "Ease of check in and friendliness of staff and security. Clean and comfortable gate area. Appreciated the sandwich and beverage service."
Ulemper: "Seats a little crowded and plane shakes quite bit as we taxi."
Fordeler: "Direct flight and convenient"
Fordeler: "Very professional. Have flown this airline several times and never any problems."
Fordeler: "Just everything. The warm crew, the croissant+drinks, the timing. Looking forward to our next flight. Thanks, Luxair."
Fordeler: "Will fly alain n'est month on the some flight."
Ulemper: "I fly Luxair a lot. They pretty much do what it says on the tin: fly you from A to B, on time, almost always with your luggage. But there's no pleasure in it. Boarding is by bus, onto small noisy airplanes. Surly ground staff take away bags at the aircraft steps unless they're very small hand bags. The crew are usually pretty nice, and they do serve drinks and a sandwich"
Ulemper: "Ayant fait le check in online pour un vol GVA-LUX la veille, l'ordinateur m'avait attribué la place 4A. À lembarquement on mappelle pour me dire quon mavait attribué une autre place, la 18C. Je voyage toujours côté hublot, jamais couloir. lorsque je demandai pourquoi on m'avait changé de place la préposée me dit, sèchement , que l'avion devait être équilibré car tout me monde "était assis à l'avant. Insatisfaite de sa réponse, je lui dit que le systeme m'avait attribué cette place et que je ne voulais pas être à l'arrière de l'appareil . Peut lui importait puisque de toute façon elle me remit mon billet avec le 4A biffé et remplacé par 18C au stylo, en me disant que je pourrais changer de place apres le décollage. Or il sest trouve que ma place initiale, 4A avait simplement ete réatribuée a une autre passager! J'étais furieuse de m'être fait mentir de façon aussi effrontée, car de toute évidence la préposée à l'embarquement savait très bien la vraie raison de cette réaffectation a un nouveau siege. J'organise des concerts et jai souvent à acheter des billets pour des musiciens qui viennent au Luxembourg. Je n'ai franchement plus l'envie , après m'être fait prendre pour une idiote, de les faire voler sur luxair."
Fordeler: "Sandwich and drinks on board; nice flight attendants; quick boarding; smooth flight."
Førts flyen blir 20 minutter forsinket . Etterpå når vi sitte i flyen og skule fly hadde mye bråk som vi visste har teknisk problem . Så etterpå vi måte og sitte i flyen og venter cirka 2 timer . Det var veldig dømt og sitte i en fly og vente 2 timer ?!! Og hele tida vi følger ikke trygg siden vi hørte om flyen har teknisk problem. Vi forventet bytte flyen ikke tar samme fly som har teknisk problem . Og siden vi hadde en langs tur PGA flyen hadde problem vi fått ikke noe ekstra service som matt ellers litt drikke . Det var veldig dumt . Derfor vi følte veldig dårlig og det var veldig dårlig service !!! Mvh Salar Abdipour Elham Soroori .
Check in working effective. Kind cabin personnel . Not too note storage place inside for carry on luggage .
Fordeler: "Crew brilliant but seat very tight"
Ulemper: "Boarding procedure slow and hectic"
Ulemper: "Security in Frankfurt - long lines"
Fordeler: "Great food. Nice staff."
Ulemper: "Make a rule that people cannot put their seats back. People in front of us were rude and kept their seats back the entire flight, even after we nicely asked them to not have the seats back so far. Would prefer that seats did not move at all. I would never recline my seat in consideration for the person behind me. On an 11 hour flight, this is a big deal."
Fordeler: "The airplane crew were very reassuring"
Ulemper: "Gate was changed 3 times and flight was delayed 2 times too!"
Fordeler: "Comfortable seats"
Ulemper: "Meals and entertainment"
Fordeler: "The airline and the flight were pretty good"
Ulemper: "DONT SHOW BAGAGE INCLUDED ON A BOOKING WHEN ITS ONLY INCLUDED FOR 1 WAY! I HAD TO SHELL OUT 40 EURO TO CHECK MY BAG BECAUSE OF THIS!"
Fordeler: "Very fast and cheap flight."
Ulemper: "Seats were extremely uncomfortable. Boarding was very chaotic."
Ulemper: "The arm rests on either side of my seat where closed so I had limited mobility in my seat (by closed I mean they didn’t move and had no open space between where your arm sits and the top of the chair)"
Fordeler: "Friendly crew, great food, comfy seats"
Fordeler: "Nice crew."
Ulemper: "Very cold. Always very cold in premium economy section on LH 747-8."
Ulemper: "Didn't like the fruit dish or the liverwurst type meat."
Fordeler: "Everything was fine except for the comfort."
Ulemper: "The rows were so close together it was hard to get in and out of your row. If the seat in front of you reclined, the t.v. was 9 inches in front of your face."
Ulemper: "Delay and food was bad"
Fordeler: "We were treated very well by all staff. Very nice crew"
Fordeler: "It was run by UA, better seats then Austrian or Lufthansa in Economy. On time. Very efficient."
Ulemper: "Could not choose seats online,"
Fordeler: "Flight was on time, food good. Even the movie selection was great, but ... (see what I didn't like)"
Ulemper: "Entertainment (sound) in seat 14K didn't work, despite 1 reboot. Please fix."
Fordeler: "The change in seat to middle seat, different row for my wife and I was enough for me to think again about a ticket with you"
Fordeler: "I especially like the comfortable seats with plenty of legroom. The flight was on time - perfect!"
Fordeler: "Everything that happened during the flight was fine. The service, the flight itself, and the landing – which was excellent."
Ulemper: "On the ground, neither the staff nor the signage made it clear exactly where to check in. I was sent to the Lufthansa counter, which didn’t open until 11:30, when I should have gone to the United counter. An hour of my time was wasted, which almost resulted in my missing the one-hour before take-off check-in deadline. The only reason I didn’t miss the deadline was because the flight was late taking off."
Fordeler: "Great service. Friendly and accommodating."
Ulemper: "I don’t like the configuration of the biz class seats. They are in a row vs in pods. Not as private as other configurations."
Fordeler: "The staff were all super helpful and friendly! Pleasure to fly with!"
Fordeler: "Lufthansa and SAS. A great combination."
Ulemper: "Nothing to not like."
Ulemper: "4/4 flights with involuntary stop-overs were delayed, causing 4 panics and 2 missed flights. Given their proclivity for busing passengers to distant planes in Herman efforts, a 50-minute allowance for changing planes, when added to the frequent Kate departures, is just not sufficient. They should acknowledge it and sell only flights that allow for 80-90 minutes in the airports that are so woefully managed (eg, Frankfurt and Munich). It’s back to BA for me!"
Fordeler: "the on time scheduled departure"
Ulemper: "the long complicated walk to terminal"
Ulemper: "Check-in process. Baggage fees."
Fordeler: "Friendly crew"
Ulemper: "Plane loaded late then waited on the tarmac, arrived an hour later than scheduled time. This has happened to me on every one of the ten Lufthansa flights I have been on. Apparently they don't know what it is to be on-time."
Fordeler: "Upgraded from premium to Business class. Very good service and a good night slep."
Fordeler: "Smooth ride. Almost made up some flight time......"
Ulemper: "No entertainment, Two hour delay......almost missed our connecting flight."
Ulemper: "None of the flights arrived on schedule. That caused other problems. Overall the trip was terrible. Not sure if I will fly lufthansa again nor recommen."
Fordeler: "Quick loading and departure."
Ulemper: "The gate changing 3 times."
Fordeler: "Flight was an hour delayed for no reason. I missed my connection that I had 2.5 hours to catch"
Fordeler: "Gave us snacks when flight was delayed"
Ulemper: "Flight was delayed Entertainment app didn't work"
Fordeler: "I liked the food and courteous staff. Our flight was on time in order to connect to our next flight. They assisted us to our waiting wee Lchairs."
Ulemper: "Everything was ok. Nothing I did not like on that flight"
Fordeler: "Pretty much everything. A joy after the Condor flight"
Ulemper: "What's not to likr?"
Fordeler: "Short flight, not much to say about it."
Ulemper: "Was a short flight , so really I don't have any negative impression"
Fordeler: "They held the gate for us as we got there about 14 minutes before departure."
Fordeler: "This leg of light was good. Service on board was very good."
Ulemper: "no complaints."
Fordeler: "787 seat spacing (a UA plane, not LH)"
Ulemper: "Took first available train , arr. Freising at 9:50. Arrived at Terminal 2 by bus ca. 10:25. I am handicapped and a slow walker, so I got to departure floor ca. `10:40. Waited in line at self-serve check-in; found out that it does not have ability to process numbers (for US address). Attendant was not helpful and nasty. She told me me to go to the regular check-in line, where I waited another 45 minutes. None of the 3 "help" personnel standing around when approached managed to tell me that there was a special counter for handicapped persons. The one at the express self-check-in refused to give me her lasst name or any form of ID (first name Sophia). After waiting an additional 15 minutes for a wheelchair, I was deposited in a waiting area, where a second wheelchair arrived after another long wait. Told me I might not make the plan (I did). Overall a very unpleasant and nasty experience. With the exception of the very nice lady (Mrs. Ilser?? ) who checked in my luggage, none of the other 3 persons at the express and regular check-in spoke decent German or English, and none was helpful (Go there, wait!!!) Barely made the plane in MUC, Heathrow turned out much better than the touted German efficiency. Please forward to Lufthansa customer relations. Dr. W. Hartwig"
Fordeler: "Our flight from Frankfort to Munich was late. Luftansa sent a representative to our flight to make sure we and others from our flight got on to the flight to Charlotte. How awesome! Plane needs more leg room."
Fordeler: "We got there"
Ulemper: "Had to get a replacement plane when the first one had issues."
Fordeler: "After so many domestic flights of being shuffled around and interacting with flight attendants that seem to not like their jobs much and passenger's are just an annoyance, flying abroad on Luftansa was quite a different experience! The flight attendants were polished, professional, and actually wanted to provide a service. Their interactions made me feel like I was cared about and that they wanted my unique needs to be met. This made a 10 hour flight an enjoyable experience which I certainly didn't anticipate."
Fordeler: "flight crew was very nice,"
Fordeler: "The crew and in flight experience were excellent."
Ulemper: "Both Lufthansa and United's boarding announcements fail to account for passengers' impatience and neglect of boarding group procedure. Lufthansa doesn't clearly identify when un-prioritized groups should begin to board. United should make clear that unspecified group members attempting to board prematurely will be held to the back of the queue for their appropriate group."
Fordeler: "Enough room for short flight, flight staff was fabulous. No recommendations or complaints."
Ulemper: "Everything was great"