Fordeler: "The crew was nice, the food was really good, the plane was clean, and they used reusable silverware and plates to avoid waste."
Fordeler: "Crew was great. Peppy and kind."
Ulemper: "ORD ZRH seats extremely crowded. Wished for comfy Star Alliance seats for that flight which we did enjoy from ZRH BUD"
Fordeler: "Crew was very friendly. Seats were decently comfortable - appreciated blanket and pillow for long haul flight."
Ulemper: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""
Ulemper: "Only two options for dinner is very few options."
Fordeler: "Crew is great."
Ulemper: "The airline lost my luggage ."
Fordeler: "The food was the best I've had on any airline in recent times. On the first flight it was a croissant and a swiss chocolate, on the second flight it was a hot danish pastry."
Ulemper: "The first flight was late so I was worried I'd miss my connection (however connection was delayed too so I made it). Also, I was asked to check in my bag because "the aircraft was full" however when I got on the plane I noticed it was half-empty and there would have been ample overhead room."
Fordeler: "I was offered to check in my carry on, it was nice."
Ulemper: "I was told a wheel chair would be available to help me get to Terminal E in Zurich. I had literally TO RUN to catch my connecting flight to NYC since the chair was not their for me in Zurich. I almost missed my flight. I am a 79 years old woman. That was one terrible experience."
Fordeler: "Crew was very attentive, information from the cockpit was enough to let us know but not disruptive"
Ulemper: "Boarding was one long line that other passengers in the airport had to walk through. This was difficult for passengers with kids and those with needed special accommodations Ike wheelchairs, canes etc"
Fordeler: "Punctual modern aircraft."
Ulemper: "The onky bad thing was luggage collection. Belt 6 tucked away. The luggage was so quick coming off that there was no-one to collect it . The belt was soon full and no.more luggage could enter the belt until the luggage on the belt was claimed"
Fordeler: "I thought my out flight with Lufthansa would be good but it was surpassed by the return flight with Swiss Based on my experience I believe Swiss should be a 5 star airline as well"
Ulemper: "A slight delay"
Ulemper: "I was asked to check my carry-on. I have used this carry-on more than 50x without an issue. I have even put it in the smaller compartments on smaller Bombardier jets. I don't have an issue with being asked to check luggage, but I resent being asked when others are allowed to take their carry-on onto to the plane without issue. Right in front of me while I was waiting for a baggage tag, others were being checked in with carry-on equal to mine and allowed to take it onto the plane. I can only surmise that my ticket limited me to one bag onto the plane, although they would not tell me this. This was not clear when I booked the ticket nor when I checked in on-line. I had a 40 minute connection in Zurich so was very concerned that my luggage would not make it. Luckily, it did make it to my next stop. Swiss Air seems to have different restrictions than other airlines which I have encountered before. I take ownership that I should be aware of a tickets restrictions but this was a multi-leg trip (5). However, I will tend to avoid Swiss air in the future, to avoid having to research their unique restrictions."
Fordeler: "Friendly and caring attendants. Smooth flight. Good condition of the aircraft."
Fordeler: "Good seats for my wife and i: window and aisle seat"
Ulemper: "Only glass of water free...coffee is 3.50"
Fordeler: "Not applicable"
Ulemper: "See above."
Fordeler: "All very comfortable"
Ulemper: "It was delayed"
Fordeler: "Everyone was so nice!"
Ulemper: "There was nothing I didn’t like."
Fordeler: "Service was great and the flight very smooth. Great flight!"
Ulemper: "There was not hot tea/coffee offered with a sandwich."
Ulemper: "Cabin temperature was a little hot"
Ulemper: "I didn't get my kosher food that I ordered"
Fordeler: "Air hostesses were very courteous, friendly and the cabin was clean and comfortable. My flight from jfk to Geneva (then Zurich) was cancelled due to weather in Geneva (Swiss 23) so I got upgraded to a delta flight to Brussels then to Zurich Comfort+ !!! Thank you!"
Ulemper: "Flight from Zurich to Johannesburg: Swiss 288 (airbus a340-300) Sat in the last row of the Swiss air flight, economy, which was okay but our whole row video enternatinment system didn’t work. You’d pick a movie and it wouldn’t play. The games, camera and flight status animation all worked but not the movies. Air hostess tried resetting , still nothing. But it was a great opportunity to have a lovely conversation with my new German Friend Barbara and read my book! More lactose intolerant alternatives for breakfast which had much (cheese, yogurt, croissant) Other than those two , excellent flight. Thank you Swiss!"
Ulemper: "They rebooked me on a later flight this same day. This flight to Geneva (change of airports) was late and the flight to Vienna took off with no passengers from our flight, after we were told it would wait. ' I paid for premium seats and did not get rebooked for the same. I am sitting in the Geneva airport for 7 and 1/2 hours, losing my meetings in Vienna. I never expected such poor service from Swissair."
Fordeler: "It was very efficient and the staff was very nice. The line was long but fast. The seats have quite the lean which made it easier to lie back. Getting Swiss chocolate is always a plus."
Ulemper: "The seats weren’t as comfortable or fluffy but it was a short flight so it can very well be overseen."
Fordeler: "Excellent food. Lovely service. Departure and boarding on time."
Ulemper: "No entertainment at all. Very limited leg room"
Fordeler: "Smooth flight"
Ulemper: "I ordered a kosher meal and did not get it. The seats are very uncofmfortable. When the one in front puts their seat back it goes almost in to the face of the one behind."
Fordeler: "Excellent food."
Ulemper: "Yet again, was "randomly" chosen for extra security. Flight was delayed for over an hour because of mechanical failure. A/C set at polar temperatures."
Fordeler: "Service was great with staff being very professional Flights were on time and entertainment selections were good."
Fordeler: "Very friendly and excellent service. It was my first experience flying with Swiss. Will definitely fly with them again. Brest airline I've taken to Europe. This airline should be called tthe friendly skies of Europe. They are outstanding."
Ulemper: "The trip coming back to Chicago was a bit longer than going. The excellent service tgay eas provided by the crew made up for tgay."
Fordeler: "Flight left in time, easy quick boarding. Food was great, we had dinner and breakfast snack"
Fordeler: "The fights themselves were nice, the crew was pleasant and the dinner itself was a very nice surprise"
Ulemper: "Wow what a cramped space- the minute the person leaned their seat back I had no room and I'm a fairly small pElson. The seat in front of me was almost literally in my lap I couldn't open my tray on their seat back unless they sat up to eat"
Fordeler: "Fastest and most thorough service I've ever received!"
Fordeler: "The service was great, the staff was very friendly and helpful"
Ulemper: "The business seats that we booked were normal economy plus seats with no one in the middle seat. The whole idea of booking a business class ticket is the extra comfort that comes with the lay flat seat or at absolute minimum on smaller planes the wider more comfortable seat. Neither of those were present on this flight. Calling this a business class is a rip off."
Fordeler: "Leg room"
Ulemper: "No entertainment"
Fordeler: "We actually did not fly with Swiss Airlines to Thessaloniki. Our flight was re-booked on another flight the following day with Aegean."
Fordeler: "My upgrade to first class. Service she good is good considering short flights"
Ulemper: "The fact that they made me check my carry on even though I was in first class. It fit in the plane on my first flight. Why wouldn't it fit on this plane!?"
Fordeler: "Enjoyed the service."
Fordeler: "There were a couple of stewardesses who were nice and helpful to the passengers. The food selection was fairly good. Drinks were available at regular intervals. Flight was comfortable except for some turbulence during landing."
Ulemper: "There was no pre-boarding for families with kids. They waited until the entire Business and First Class passengers boarded in Zurich before they allowed us. This was different in Mumbai where Swiss had families with kids board early. The airbus was not well maintained as fara s cleanliness was concerned. There were bathroom supplies on the toilet floor. Crumbs and food particles on the seats/crevices from the earlier flight"
Fordeler: "Even though the flight felt like forever, the cabin crew did such a wonderful job at making us all feel comfortable. The food selection was great and the fact that the staff was approachable was also a great plus. Will definitely fly again using Swiss air. Thank you"
Fordeler: "Great flight, great crew. Seats were very comfortable. much space for legs and comfortable for sleep."
Fordeler: "The flight from SFO to ZRH was in a newly fitted 777. The seats were very comfortable and we had plenty of leg room in economy class. Great and extremely nice flight attendants - thank you!"
Ulemper: "The flight from ZRH to SFO was in an older 777 and the seats were very uncomfortable with limited leg room in economy. This flight was not very enjoyable. I have to say though that the very friendly and helpful flight attendants were compensating for this. Thank you!"
Fordeler: "Food usually was very bad on SWISS flights' econ class, this was surprisingly better (just better, not good). Staff were professional and polite though they spoke very loud even when most people around were asleep."
Ulemper: "At check-in counters, staff managing the queues did not speak English at all, same thing at the security check queue, only Spanish speaking. There should be some clearer instructions of how and where to queue at boarding. Everyone just wanted to cut queue."
Ulemper: "A gap between flights for 20 hours"
Fordeler: "Flight attendants were polite and very nice."
Ulemper: "Flight was delayed, as a result i missed the next flight to Washington DC. My whole schedule was messed up as i had to fly through Chicago. My luggage was lost and i only received it 2 days later. Will file the complaint."
Fordeler: "zurich a great airport."
Ulemper: "cheese roll"
Fordeler: "I enjoyed the entirety of the flight."
Ulemper: "No complaints."
Ulemper: "Checking in we had a nasty representative, but other than that, all was well"
Fordeler: "Loved the food and wine. Very comfortable flight and the staff was wonderful"
Ulemper: "Once again, my flight was late. Four out of the last five trips to Barcelona Swiss had a significant delay (longer than the duration of the trip itself) on at least one of the segments. It's getting a bit hard to believe actually."
Ulemper: "Food was not good"
Typsik tursitklasse som på ethvert flyselskap; greit nok, liten plass, mat som forventet (ikke noe særlig) men turen gikk fint og uten overraskelser. KLM er alltid ok å reise med.
Ulemper: "De trenger å ha bedre kontroll på at passasjerer overholder smittevernsregler og sikkerhetsregler."
Fordeler: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Fordeler: "Very nice airplane and pleasant crew"
Fordeler: "The plane size & comfort was excellent. The staff were very friendly"
Fordeler: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Fordeler: "The crew."
Ulemper: "The time between flights."
Ulemper: "Delay due to strike"
Fordeler: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Ulemper: "Crew members in Amsterdam were very rude and disrespectful"
Fordeler: "Crew was helpful and food was very good"
Ulemper: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Fordeler: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Ulemper: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Fordeler: "Crew was very engaging and service was good."
Ulemper: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Fordeler: "Cabin facilities"
Ulemper: "They didn’t bring one of my bags"
Fordeler: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Ulemper: "If I knew how to recline my seat earlier. I did try several times"
Ulemper: "Flight cancelled"
Fordeler: "Crew was nice and efficient"
Ulemper: "Economy seats don’t recline enough."
Fordeler: "Good food, friendly service"
Ulemper: "More trash pickup; only one round of beverage service"
Fordeler: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Ulemper: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Fordeler: "MCR airport Mert & Greet parking was smooth and efficient."
Ulemper: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Fordeler: "Nice people and good service"
Ulemper: "Not much"
Fordeler: "Nice crew pilot food and beverage"
Ulemper: "No wifi"
Ulemper: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Fordeler: "Employees were very friendly"
Ulemper: "The seats were very small"
Fordeler: "Nice flight ...was comfortable travel ...good food.Thanks"
Ulemper: "No such things"
Fordeler: "Professional crew. Good boarding."
Ulemper: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Fordeler: "The leg room, was surprisingly roomy"
Ulemper: "The food and that there was no entertainment."
Ulemper: "We did not get two of baggage at the destination."
Fordeler: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Ulemper: "there was no lounge close to our departure gate"
Fordeler: "The crew were hardworking, responsive, conscientious and friendly"
Ulemper: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Fordeler: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Ulemper: "Flight departing late."
Fordeler: "Food was just fine, movie selection very good"
Ulemper: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Fordeler: "Good Experience"
Ulemper: "Nothing much"
Fordeler: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Fordeler: "The aircraft was clean"
Ulemper: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Ulemper: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Fordeler: "Consistently high standards"
Fordeler: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Ulemper: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Fordeler: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Ulemper: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Ulemper: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Fordeler: "Everything. Staff incredible."
Fordeler: "Timing & efficiency. Good food though only a sandwich."
Ulemper: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Fordeler: "great choice of entertainment content, friendly crew"
Fordeler: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Ulemper: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Fordeler: "The staff was fast and curteous."
Ulemper: "There is not anything to complain about besides the usual discomfort of travel."
Ulemper: "Kommer ikke på noe"
Fordeler: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Ulemper: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
Fordeler: "Friendliest economy class service I've ever encountered."
Fordeler: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Ulemper: "Quite bummed that the flight didn't have wifi / USB):"
Flying First Class with Lufthansa is something special, in every aspect of the word. It just has to be experienced!
Helt grei businesspakke fra Lufthansa på en kort flyvning
Check in working effective. Kind cabin personnel . Not too note storage place inside for carry on luggage .
Fordeler: "Great food. Nice staff."
Ulemper: "Make a rule that people cannot put their seats back. People in front of us were rude and kept their seats back the entire flight, even after we nicely asked them to not have the seats back so far. Would prefer that seats did not move at all. I would never recline my seat in consideration for the person behind me. On an 11 hour flight, this is a big deal."
Ulemper: "We were delayed thirty minutes due to slow service. Zero entertainment and only a brownie for a snack"
Ulemper: "Only reason I chose Lufthansa was that I was informed that 23kg of checked in luggage was included. It was NOT. I don't care whose fault it is. Lufthansa still says that this is included on their website. I demand reimbursement."
Ulemper: "Improving customer service during delay but overall good"
Fordeler: "Brand new very nice/comfortable planes. Great routes and flight departure/arrive times. Really great value."
Ulemper: "They’re a budget airline so they nickel and dime you for food and beverage. They are not a member of “sky team” so if they have a flight delay or cancellation they will not book you on another airline."
Ulemper: "The arm rests on either side of my seat where closed so I had limited mobility in my seat (by closed I mean they didn’t move and had no open space between where your arm sits and the top of the chair)"
Fordeler: "Service and the crewe was very kind"
Ulemper: "There was no entertainment a lite. Crowded the seat but I understand as it was a smalll airplane."
Fordeler: "Nice crew."
Ulemper: "Very cold. Always very cold in premium economy section on LH 747-8."
Ulemper: "Food could be improved."
Ulemper: "Missed my flight by 2 minutes and couldn’t find any representatives to help me determine my options. Was left to figure it out in my own."
Fordeler: "Quick, efficient, relaxing."
Ulemper: "Didn't like the fruit dish or the liverwurst type meat."
Fordeler: "Everything was fine except for the comfort."
Ulemper: "The rows were so close together it was hard to get in and out of your row. If the seat in front of you reclined, the t.v. was 9 inches in front of your face."
Fordeler: "We were treated very well by all staff. Very nice crew"
Fordeler: "Staff was great."
Ulemper: "I missed a hot moist towel to refresh my face before I got off of the plane after an 8-hour flight."
Fordeler: "Crew were professional and friendly"
Ulemper: "Small seats"
Ulemper: "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."
Ulemper: "Our flight was 9 hours late. We were given no notice of this until we arrived at the gate. it took an hour if holding before we could reach customer service. Customer service at our arrival gate was extremely slow. Baggage claim closed before my daughter’s luggage was released and it was lost until the next day. Our connecting flight was booked incorrectly do we had to spend the night in Frankfurt. Our 13 hour flight took 29 hours. The food was awful."
Fordeler: "The seats are comfortable and the plane was clean and well-presented."
Ulemper: "The flight left with a slight delay. As I boarded, I was issued a new seat in the middle, as opposed to the window seat I had selected. There was zero explanation for this change. When I approached the flight attendants about it, with a smile on my end, I was offered the equivalent of a shrug. As I gave up, I was also informed there was no more room in the overhead bins, so not only did I end up sitting in the middle (which I loathe), but also with my carry-on under my feet. I’ve always been a fan of Lufthansa, but I’m a little disappointed this time around."
Fordeler: "Professional, efficient, full, nice sandwich and coffee."
Ulemper: "You cancelled. Cost me lost lodging, missed connecting flights and a day of my trip."
Ulemper: "Beware. Frankfort to Paris A321 Business class is coach with an empty middle seat. Uncomfortable even for a short flight. Very disappointing following excellentvbusiness class on first leg of trip Orlando-Frankfort"
Fordeler: "Lufthansa and SAS. A great combination."
Ulemper: "Nothing to not like."
Fordeler: "Enough space for my legs, cabin crew okay"
Ulemper: "No entertainment"
Fordeler: "Crew greeted every passenger with a smile on entry and exit! So nice. Delicious, large cookie for a short flight."
Ulemper: "Boarding was poor. Did not board back of aircraft first like Lufthansa does on other flights. Felt sardined almost because of a full flight"
Fordeler: "Although clearly an older plane, it was clean. Gate personnel re-assigned me to a seat in a row with no-one in it."
Ulemper: "The gate of departure moved twice before departure. The last change was to a completely different building. Apparently the equipment was changed and I did not learn that I would need a seat re-assignment until I scanned my boarding pass during boarding. (However, the gate agent was quick to accommodate)."
Ulemper: "There were no Lufthansa representatives in Frankfurt airport upon my arrival. Also my connecting flight wasn't showing on electronic board. I had to get WiFi connection in order to get any info. I was very unhappy about it ."
Fordeler: "It was quick and smooth. Snack provided. Baggage arrived quickly."
Fordeler: "Upgraded from premium to Business class. Very good service and a good night slep."
Fordeler: "Smooth ride. Almost made up some flight time......"
Ulemper: "No entertainment, Two hour delay......almost missed our connecting flight."
Fordeler: "Quick loading and departure."
Ulemper: "The gate changing 3 times."
Fordeler: "Service for economy class was what you would expect from other airlines in business class. Lufthansa has the best service of any airline I have ever flown with."
Fordeler: "I liked the food and courteous staff. Our flight was on time in order to connect to our next flight. They assisted us to our waiting wee Lchairs."
Ulemper: "Everything was ok. Nothing I did not like on that flight"
Fordeler: "Short flight, not much to say about it."
Fordeler: "This leg of light was good. Service on board was very good."
Ulemper: "no complaints."
Fordeler: "It was on time :)"
Ulemper: "I booked wheelchair at Oslo airport, but my father did not get it at Frankfurt."
Fordeler: "The crew was nice and professional."
Ulemper: "We waited over an hour for two people to board the plane. After we waited, the couple didn't make it past security; so, we had to wait another 20 minutes for the company to take their luggage off of the plane. I was late checking into my hotel, which was in the process of being canceled."
Fordeler: "Crew was fantastic."
Fordeler: "Title says it all Short flight"
Fordeler: "On a flight from Oslo to Germany to Charlotte, we only had 55 minutes to connect in Germany. Lufthansa held our plane due to their error in some runway and docking issues and we, as well as 25 other were escorted to our connection by Lufthansa staff. Excellent customer service even though it was their fault. They just did the right thing and did it well."
Ulemper: "I would have expected that there be much more time for gate connections. If you have ever been in the Munich airport, it is very large and navigation takes time.."
Fordeler: "Our flight from Frankfort to Munich was late. Luftansa sent a representative to our flight to make sure we and others from our flight got on to the flight to Charlotte. How awesome! Plane needs more leg room."
Fordeler: "Standard short flight."
Ulemper: "I have no idea why they would book this flight for a connection to Chicago. They only gave me an hour window for connecting and with the plane delayed 30 minutes I had to rush through and skip everyone in like at passport check and made it just as the were boarding my connection."
Fordeler: "After so many domestic flights of being shuffled around and interacting with flight attendants that seem to not like their jobs much and passenger's are just an annoyance, flying abroad on Luftansa was quite a different experience! The flight attendants were polished, professional, and actually wanted to provide a service. Their interactions made me feel like I was cared about and that they wanted my unique needs to be met. This made a 10 hour flight an enjoyable experience which I certainly didn't anticipate."
Fordeler: "very little"
Ulemper: "lousy food. poor movie selection. uncomfortable seats."
Fordeler: "flight crew was very nice,"
Fordeler: "Lufthansa is one of few airlines in Europe with pure class and excellent service. Even in economy!"
Fordeler: "- crew was nice - overall flight was smooth"
Ulemper: "- not too unexpectedly, food was small - bring something warm to wear, as at some point temps can be real cold... - wish the boarding process was slightly more logical and have people with seats in the back of the plane go first"
Not sure why the gate information would show "boarding" and then "gate closing" before anyone had actually started boarding. Was ultimately sat before the scheduled takeoff time, although takeoff was after the schedule. Favourable flying conditions allowed us to land 5 minutes early, although as there was another plane still sitting at our gate on arrival meant we were ultimately late to the gate (giving gate / disboarding times would be more honest than just the scheduled landing time). Somehow, even though there was a plane sitting at our gate on arrival, when we were allowed to taxi to the gate, there were apparently no ground staff there. What? Even though there was an incoming plane, they went elsewhere? Staff on the plane and the meal service were fine.
Reisen ble kansellert begge veier pga streiken. Snakk om sevice
Billettene våre ble kansellert pga streiken. Nye billetter tur/retur Barcelona kom på 19.500,-
SAS er i ferd med å bli håpløst utdatert for business reisende, dessverre. Man kaller det Plus og selger det inn som en business class, men det er jo bare tull... Reise fra CPH til Island var med Icelandair, full business og topp service, reise fra Reykjavik til Oslo, med SAS, var et svært gammelt fly, gamle og dårlige seter, fullt av mennesker som sild i tønne og dårlig mat. Mens flyet fra Oslo til Stavanger var nytt, alt var bedre men det burde vært motsatt; lengre distanser, bedre komfort, for fullt betalende passasjerer, men det tenker ikke SAS på. Jeg faser ut SAS fra nå av og vil fly mest mulig med andre selskap ut fra Stavanger, så det blir nok mer KLM fra nå av..
Fordeler: "The plane was nice and comfortable. The flight was only about 40 minutes."
Ulemper: "Everything was fine. A very quick, easy flight at the end of a long day for me."
Ulemper: "Checked bags left behind, no food, no drink."
Ulemper: "I guess i would still consider the flight "international" and therefore should include AT LEAST one free checked bag per person, but not- 44u$d. Now it may be depending upon the fare paid, but on another flight (last week) on SAS AMS-OSL-BOO, It was 80u$d per pax."
Ulemper: "Late departure for that most meaningless of excuses - the late arriving aircraft. And so late arriving at destination. On arrival at Berlin, there was also noone at the gate to allow us to leave the plane. All in all meant missing pickup time at the airport, and extra cost."
Ulemper: "The food offering"
Fordeler: "The crew was amazing but delays upto 2 hrs"
Ulemper: "Nothing as not in control"
Fordeler: "SAS oversjøisk er nesten alltid veldig bra"
Ulemper: "Don't remember this flight"
Fordeler: "Nice crew! New A320!"
Ulemper: "One automat in the boarding area was malfunctioning and the lady working just gasped and looked bored. But we was seated in time anyway."
Fordeler: "On time. Good hardware."
Ulemper: "Priority passangers cannot board with their non priority partner, even on the sane reservation. Congratulations sas, only airline workdwide to prohibit this. Otherwise, also forgot my duty free bag at the gate and the crew refused to have me return for it or get it for me."
Ulemper: "Spørsmål om underholdning og mat bør få et valg med «ikke relevant»"
Ulemper: "I don’t like how the food on premium economy is packed in a cubic box that is really messy to eat from which the small plastic cutlery. Food quality is good, but feels like being an animal being fed from a bucket."
Ulemper: "Got asked to leave my seat in row 3 for one further back because I couldnt pull up my ticket mid flight to show it was my seat. Their system had me in another row so I missed out on the extra service offered to that row."
Ulemper: "Seats were horrible, tiny , cramped"
Fordeler: "Everything about the flight was wonderful except baggage claim, in BOTH directions."
Ulemper: "It could have been the perfect trip, but I am not sure why SAS baggage handling is so mediocre. In both the flights from EWR to OSLO and back, every aspect of the trip was super, except for the wait for baggage. In Oslo, I estimate having waited at least a half an hour at the carousel before the bags started showing up, and the same in Newark. We had long cleared Immigration, which normally is not a speedy process, and yet still had to wait at least 20 minutes for the FIRST bag to appear on the carousel. Most annoying, particularly after a relatively long flight, and especially for transfer passengers who needed to recheck their bags to continue to other destinations."
Fordeler: "Aisle seat"
Ulemper: "Nothing was complimentary"
Fordeler: "Easy boarding. Friendly staff"
Ulemper: "This has nothing directly with SAS, but since I experienced it during my flight there, they are responsible of it. I was waiting for the flight at the OSLO airport waiting for the flight to LONDON. I had ample time to work on my computer. In the big room by the gate there was only one spot where I found three electrical sockets hanging from a pillar or post. To my dismay none worked. My plug would fall off from each. To document, I took the pictures of the useless sockets... I complained to the lady at the boarding desk (she left before the SAS staff moved in), she did not even care... This experience frustrated me and turned an otherwise pleasant trip into a bitter one. Please install some working sockets in your waiting room! Flight SK 809 Confirmation: LN9M6O Departure: Oslo & other airports (OSL) Arrival: Heathrow (LHR) Time: Sat Dec 2 2017 3:05 pm CET - Sat Dec 2 2017 4:25 pm GMT Peace, Edip Yuksel +1 520 481 1919"
Fordeler: "Food was good and so was the entertainment on board"
Ulemper: "Issues with boarding due to problems with brakes so flight was delayed by 3 hours. No food or drinks were offered"
Fordeler: "Efficient processing of passengers onto aircraft."
Fordeler: "premium economy"
Ulemper: "nothing, it was great!"
Fordeler: "On schedule,great crew"
Ulemper: "I took this flight to have a short layer over, only 40 minutes. This was a connecting flight departed from Newark and was a connecting flight for many people coming from Thailand. I almost missed this flight due to highly backed up passport control. If SAS was running so many international flights, they should have shifted the layer over, since many people were taking connecting flights for Oslo to Manchester. No food, there should have at least been a snack or at a minimum offered water."
Fordeler: "Plane was quite empty"
Ulemper: "Plane wasn't in the best shape"
Ulemper: "I was really disappointed at finding out at luggage check-in that I had to pay extra (£60.00) for my one regular-size suitcase. On the return flight I was told that this amount would be - as it turned out in my case - less than half, if I called SAS a day before departure. Why did I have to pay for the checked luggage at all?"
Fordeler: "I have no complaints. Will recommend SAS to all my friend. Thank you."
Ulemper: "I do not like the way they conduct their business from the office never returning phone calls as we are trying to get our questions answered. Would also be nice if the airline would use JFK instead of Liberty in Newark. Thank you."
Ulemper: "flight was delay for 30 mins. then another 30 mins because there are 15 passenger that miss their flight due to delay or there is not enough flight to transport them to Longyearbyen the next day. We are force to wait a total of more then a hour to board them and stuck on plane. And ofcuase when we landed. My SAS go luggage is last to come out because the late arrival passengers luggage all come out ahead. It is a most terrible experience I ever had with a SAS flight. Might as well consider flying norwegian airline!"
Fordeler: "Comfy seats. Good good service. Great video options."
Ulemper: "SAS staff seems sort of cold and cranky."
Fordeler: "Setene er behagelige, og selv i SAS Go er det mulig å legge setene lenger ned enn jeg er vant til hos en del andre flyselskaper i samme seteklasse."
Ulemper: "Det er ikke mulig å bestille spesialmåltid samtidig med billettene, man må ringe. Dette virker unødvendig tungvint, spesielt med tanke på at det var ekstra lang ventetid hos kundeservice i den aktuelle perioden. Heldigvis var det mulig å få hjelp via Facebook, men det er visst ikke vanlig."
Fordeler: "Good experience. Nothing extra-ordinary. Only complimentary tea, water and coffee."
Ulemper: "Flight arrived on time."
Ulemper: "This flight did not occur due to delays."
Ulemper: "Forsinkelse Lite utvalg av mat"
Ulemper: "Planes are getting old. Seats are not the most comfortable."
Fordeler: "The food was very good surprisingly"
Ulemper: "Again the seats are too tight and they should not be allowed to recline"
Fordeler: "The plane was neat, clean and well maintained. The food was very good. The crew was professional and friendly. Based on my experience this is a top-notch airline."
Fordeler: "The crew was lovely"
Ulemper: "No entertainment or any special difference between business and coach except you get a meal. Seats are the same as economy and the bathrooms are shared. Why bother paying extra?"
Fordeler: "SAS tilbyr forutsigbart god o tilstrekkelig service i alle avseende."
Ulemper: "Der var alt for litt mat å kjøpe ombord, tok slutt ... unødvendig irriterende på morgenfly."
Fordeler: "the plane arrived"
Ulemper: "booking Boarding comfort Food service"
Ulemper: "Out of all the staff on board they did not give me and a few others those blue customs form, so we made a huge line and when we got to the agent he told us we had to go all the way around fill one out and then come back. The attendants new that those were necessary why so many yet not one made sure we got them lousy service. I wish we got a crew that wasnt so insecure and cared more about providing a good service instead of caring so much over their appearance. I rather have good efficient staff what they look like doesnt matter to me."
Fordeler: "Checked in easily with the line moving quickly. Boarding was efficient for a full flight. Left on time and arrived early. Luggage beat me to the carousel. Please give Air Canada lessons!"
Ulemper: "Staff was not properly trained in flight protocols."
Ulemper: "Spørsmål om mat og underholdning bør få et alternativ med "ikke relevant" eller lignende, siden det mat evt må kjøpes og siden underholdning ikke alltid er et tilbud."
Fordeler: "Yeah Everything well organized"
Ulemper: "I believe so"
Fordeler: "I loved the different features on the screen and the excellent. Customer service on this flights"
Ulemper: "The space on the seat."
Fordeler: "The crew was astounding"
Ulemper: "I not get to go my flight, I couldn't get reimbursement"
Fordeler: "Despite being a short flight, they gave food"
Ulemper: "Nothing. All ok"
Fordeler: "Spacious business class seats, excellent meals"
Ulemper: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Ulemper: "Seat angle adjustment was not the most comfortable for sleeping."
Fordeler: "The Delta flight service was much better than the Air France flight I took on the previous leg."
Fordeler: "It was very comfortable and pleasant."
Ulemper: "Could be a little better the service, the dinner was late"
Fordeler: "Great newer plane, great service!"
Ulemper: "Entertainment worked sporadically"
Fordeler: "The schedule and timing"
Ulemper: "The airport, some of the crew, the aircraft seats, the entertainment system"
Fordeler: "Great food and friendly crew."
Ulemper: "Seatback system was old and not very functional."
Ulemper: "Plane is old and entertainment facilities are no longer appropriate"
Ulemper: "There was no entertainment available."
Ulemper: "Everything very good"
Ulemper: "Excelente aerolínea"
Ulemper: "2 hours delayd and 1 free cup of water-:("
Fordeler: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Ulemper: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Ulemper: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Fordeler: "Service and crew are great"
Ulemper: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."
Fordeler: "Great service, decent food"
Ulemper: "There was no WiFi on the plane"
Ulemper: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Fordeler: "Food was good. Crew nice and professional."
Ulemper: "Landing was not so smooth."
Fordeler: "It was a wonderful flight and service . Hospitality and welcoming."
Ulemper: "Nothing everything was amazing ."
Fordeler: "It was ok fligh"
Ulemper: "Food was not so good"
Ulemper: "Flight cancelled because of weather"
Fordeler: "Easy, fast, comfortable, no hassles"
Fordeler: "Free snack and drinks. Good service."
Fordeler: "The food, entertainment, and service. Waited for me after almost missing my flight."
Ulemper: "Initially the flight from Lima was delayed for almost 1:30 and then we lost this connection then Airfrance rebooking to SAS they tell us to take all our luggage’s and check in again it’s was awful and really bad from then walk and spend time we suppose to be quite at home ... the worst was in SAS have ano system and for 1.5 kilos extras you might pay 33€ so after long day and wait, running everywhere with all my staff I see to eat a 11€ menu at the airport with not more explanation from Airfrance .. really bad and worst services.."
Fordeler: "Cabin crew very friendly and caring."
Ulemper: "Airport services and lounge are OK."
Fordeler: "Crew was nice and responsive"
Ulemper: "The overall experience is regular at best"
Fordeler: "Nice food Right in time Police and customs formalities easy"
Ulemper: "Poor comfort in business class No entertainment at all"
Ulemper: "It was delayed"
Ulemper: "only there were del;ay at JFK"
Fordeler: "On time departure and arrival"
Fordeler: "Pretty decent"
Ulemper: "Not much"
Fordeler: "That it was a night flight"
Ulemper: "No airconditioning, no food choice, no space."
Fordeler: "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Ulemper: "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."
Fordeler: "Seat room was better on most economy flights. The food was good and the glass of champagne did not hurt at all. The aircraft flew very smoothly from takeoff to landing."
Fordeler: "I like service of AF"
Fordeler: "Wheel chair service at LAX is run by the airport. Their priority is to get you to your flight, not to a VIP room regardless of how early you check in."
Fordeler: "The crew"
Ulemper: "Not enough room for legs. Small amounts of food. No entertainment."
Fordeler: "Entertainment center is brand new and Cleanliness Crew was ok And yeah there's wine (that way you can get plastered and ignore the uncomfortable seats)"
Ulemper: "Checking in was ridiculous. They're charging for literally EVERYTHING now. On economy class you have many options: - Normal (free!) "ergonomic" seats: uncomfortable, narrow, really close to the one in front of you. - Normal (exit row): just give up. There's like 6 of these and they're taken immediately. - Normal (middle of the plane): are you kidding me? These are NORMAL seats and you charge an extra €30? - Normal (2 seats per row!): what a bargain. Same crappy seats, but two people instead of three! This is really worth my money. - Upgrade to business! Why are you so poor! AF food went from being the best in international flights to disgusting microwave food (especially vegetarian)."
Fordeler: "The aircrew are very friendly. The staff at CDG were very helpfull with our connecting flight."
Ulemper: "The seats are very cramped for tall people, especially when the passenger in front of you reclines their seat."
Fordeler: "I do appreciate the update via email . Great experience . Thank you"
Ulemper: "All good"