There was difficulty with my connecting flight due to inconsistent COVID regulations. I was almost not allowed on, despite fulfilling all my requirements for my destination country. I was over-billed by Alaska Airlines for my luggage as well.
A to Z on this flight was just great!
Ulemper: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Ulemper: "Poor customer service and lack of care for loyal passengers"
Ulemper: "Entertainment and access to Wifi"
Fordeler: "everything, the crew was efficient"
Ulemper: "more African entertainment to be added on the Johannesburg route"
Fordeler: "Nothing special."
Ulemper: "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
Ulemper: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Fordeler: "Superior standard"
Fordeler: "Very cramped seats"
Fordeler: "Super friendly crew. Enough food and drink."
Fordeler: "Amazing services and foods"
Ulemper: "The business class seat was great"
Ulemper: "Nothing comment."
Fordeler: "All crew members are very friendly and helpful, good service."
Ulemper: "All over flight i feel good time, i don't feel boring all friendly staff, good service choice of food i like."
Fordeler: "I like all"
Fordeler: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Ulemper: "A little more leg room."
Fordeler: "Perfect timing"
Ulemper: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
Fordeler: "Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft."
Fordeler: "I loved everything! The plane was well maintained, the crew were friendly and attentive, the flight was comfortable even for such long hours. Food was also great! In flight entertainment had recent movies and shows, even international selections."
Fordeler: "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."
Fordeler: "Friendly crew I like that a lot. The diabetes food choice ecselent Thank you"
Ulemper: "The toilets were very dirty"
Ulemper: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
Fordeler: "Staying in a hotel for 24 hours."
Ulemper: "Not actually making it to Japan."
Ulemper: "Delayed 2 hours behind schedule"
Fordeler: "Amazing service!"
Fordeler: "The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows."
Ulemper: "Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone."
Ulemper: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
Fordeler: "Service was spot on and food was good. Very comfortable flight overall."
Fordeler: "Not much"
Ulemper: "Not as good as they were once"
Fordeler: "Service and food"
Fordeler: "I've always flown Singapore airlines wherever possible. Standards are unbeatable until this flight..."
Ulemper: "The dinner was terrible. I am a long time customer of Singapore Airlines and I know where the standard are. The food on this flight was the worst I've seen. The starter (vermicelli) was overly salty, dry and severely undercooked. The main course was acceptable but the portion of chicken was more like side dish not main. Missing sides."
Fordeler: "Crew very good as was entertainments system"
Ulemper: "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
Fordeler: "Crew, cabin and food."
Ulemper: "Lack of entertainment console at each seat"
Fordeler: "Overall experience and wonderful crew"
Ulemper: "Nothing really."
Fordeler: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Ulemper: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
Fordeler: "Food, entertainment, cleanliness of the restrooms"
Ulemper: "I was travelling with a toddler and they did not have a toy or activity to give her on a 15 hour flight. We were told to keep our seats upright during meal times and to keeo our window shutters down during other times. This made sense. But there were passengers right in front of us who had their seats reclined during meal time and the crew did not tell them anything."
Fordeler: "Made Econ class feel like biz :)"
Fordeler: "Everything is excellent!"
Fordeler: "Best coach experience I have had. Good airplane food. Gracious service. Tail wind made us early which was a good thing because LAX is such a mess and it would have been difficult to make our connection with the long bus ride and 2.5 mile walk to the Alaska terminal."
Fordeler: "The crew Were so attentive. And Also not untrusive. If i was asleep they left me and offered me food and drink when i woke. Excellent airline."
Fordeler: "Friendly staff, excellent customer service, great food"
Fordeler: "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
Ulemper: "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."
Fordeler: "Did not enjoy the vegetarian menu -cold noodles not appealing. Alcoholic drinks very hard to obtain .. orders taken but not received. Service was friendly though"
Fordeler: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"
Ulemper: "Plane was delayed and no apologies were made. We had to rush to our connecting flight."
Fordeler: "Crew was outstanding"
Ulemper: "No sound on my entertainment system"
Fordeler: "Had a row to myself to stretch out. Not crowded, no wait for bathrooms. I like the warm washcloths after we settled in and before meals. Plenty of blankets and pillows."
Ulemper: "Food was ok, not super high quality."
Fordeler: "Wifi !!!!"
Ulemper: "Bigger seats"
Fordeler: "Tripulación muy atenta"
Fordeler: "Too crowded"
Ulemper: "One more staff will be better"
Fordeler: "The service as usual on Qatar is excellent"
Ulemper: "2-2-2 setup is old style for business class and while the seats were nice it means either you are stuck by the window or need to move to let others out in the aisle"
Fordeler: "All crews are helpful especially to parents traveling with young kid."
Ulemper: "More variety of food would be great"
Fordeler: "Good Service.Efficient"
Ulemper: "No Phone charging facilities on back of the seat unlike other Qatar aircraft."
Fordeler: "The Crew was amazing. The Seat were the best Selling point fort business class"
Ulemper: "More space for the arm rest ans legs space"
Ulemper: "Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun)."
Fordeler: "Good service/Crew food quality and choice good."
Ulemper: "Need more choice of British TV Programmes rather than American"
Fordeler: "Good entertainment."
Ulemper: "Very cramped seating."
Fordeler: "Good leg space, friendly crew, excellent plane."
Ulemper: "This is for ALL airlines: It takes so long to get off the plane!"
Fordeler: "Plane was very empty so it allowed us to spread out."
Ulemper: "Cabin noise was loud. There was a high pitched whine throughout the whole trip."
Fordeler: "Went out of their way to be helpful"
Fordeler: "Gave food vouchers due to extended layover. Marché food quality is average at best."
Ulemper: "Biggest problem was late arrival, missing connection. Lateness caused by them at first, then a departing passenger caused further delay. But they were late to begin with. Next problem was their REFUSAL to give me an aisle seat. I reserved an aisle seat originally, aisle seats were available when I tried to change, but agent REFUSED to accommodate me with either aisle or window. Sat in middle with huge guy next to me. Very uncomfortable. Food was mediocre on this leg. Oh, and late departing AGAIN. Will seriously look for other options on next trip."
Fordeler: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight."
Fordeler: "Crew were good, food was decent"
Ulemper: "Equipment/electronics was a bit dated."
Fordeler: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Fordeler: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Ulemper: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"
Fordeler: "Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature"
Ulemper: "When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate"
Fordeler: "Individual service, happy and natural looking crew, comfort and company aim."
Fordeler: "The flight attendants were very friendly. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Fordeler: "everything went smoothly, no delays, boarding was easy and quick"
Fordeler: "All around great airline. Comfortable for super long flights and completely accommodating."
Fordeler: "Flight attendants very nice"
Ulemper: "Boarding at JFK. PHONEY wheel chair users. Saw a woman with one leg who.REALLY needed one tough it out while others were just lazy. I saw them walking after wards. They just don't want to wait in.line. Handicapped should have wheelchairs but once they have them they should wait like everyone.else"
Fordeler: "Films Service"
Ulemper: "Not enough films"
Fordeler: "Heavenly for an airplane ride!"
Fordeler: "see above"
Ulemper: "see above"
Ulemper: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"
Fordeler: "Good, drinks, service and entertainment system."
Fordeler: "Although we flew economy, we received excellent service from an attendant from the Philippines."
Ulemper: "We have no complaints."
Fordeler: "i do like service in plane and at the counter no problem with baggage.all ok.thank for good service.sincerly vladimir hodan"
Fordeler: "Loved the food and entertainment."
Ulemper: "Not enough leg room and space between the chair in front."
Fordeler: "Stopover in Doha fun. The people are so friendly."
Ulemper: "Crew nice alway take care customer"
Fordeler: "The flight attendants was nicer on this flight then the US to Doha flight"
Ulemper: "Seats were not comfortable"
Fordeler: "Could not be more impressed with the airline, absolutely would recommend to anyone!"
Fordeler: "Comfortable seat and good service"
Fordeler: "In-flight entertainment is excellent. Some of the grew also excellent. Had excellent seat 68d. Lots of leg room. Aircraft looked brand new."
Ulemper: "6 hour delay with no explanation. No apology. Stuck in transit with nothing to do. Not impressed at all. Boarding also delayed. Food on this flight was very poor."
Fordeler: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Fordeler: "Nice and spacious aircraft."
Ulemper: "Some confusion on Hindu meal and vegetarian meals."
Fordeler: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Fordeler: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Ulemper: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Fordeler: "The staff"
Ulemper: "I thought the flight was fine :)"
Fordeler: "Attentive service ready to appease any request very clean toilets"
Ulemper: "Type of aircraft Films Selections in particular World Group not changed much since April"
Fordeler: "I will fly Qatar again"
Fordeler: "A 380 plane is the best. Staff were attentive. Good good for airline. Great entertainment system"
Fordeler: "Top notch service by Qatar airline. They accommodated us. We don't eat beef or chicken and didn't know you could request vegetarian online before flight. They found a fish meal and informed us to apply for meal online."
Ulemper: "Seats too close. Person in front was in our lap almost."
Fordeler: "The entertainment and food was great. The service as well. They are very attentive to any request."
Ulemper: "When it was time to leave Doha, Qatar there was a massive delay which caused us to be late for any upcoming transfer in BKK. That told me that my would be delivered the next day. I am currently trying to figure out whether they have my bags or not."
Would be nice if the only choice for vegetarians wasn't pasta!
One of my bags didnt arrived. It was a priority bag. And the flight was a really bad experience. There were two kids (2-3 years old) from two families in business class that cried during literally 10 hours! Was a really long flight
Fordeler: "Staff, not fully booked, lots of food and snacks"
Ulemper: "Rushing from one terminal to another because the flights were too close together for my itinerary"
Fordeler: "comfortable seating, friendly helpful crew, good food"
Ulemper: "sometimes too cold sometimes too warm"
Fordeler: "I never made the connection because the flight was cancelled. I liked nothing about the flight and to boot I got sick because I was up for over 40 hours straight... 11 of them spent in Customer Service line."
Ulemper: "It was a terrible two day experience that would have turned into over 3 if I did not cancel my flight plans.... vacation ruined."
Fordeler: "The food was great and the other flight attendants were kind and understanding."
Ulemper: "There was a flight attendant who was of an older demographic who was extremely rude to me and not accommodating at all to myself, my husband, or my children. She had an attitude and seemed irritated by my questions, concerns, and overall being there. We had an issue with seating and no seats together with our 4 and 7 year old."
Fordeler: "The crew was polite and we arrived safely."
Ulemper: "The seats are like torture devices. So small and uncomfortable. After 14 hours of travel, my knees were sore from jamming into the seat in front of me, and I'm only average height. When the person in front of you puts their seat back, their headrest is practically under your chin. A disgrace."
Ulemper: "There was only one agent checking in business class passengers until a bunch of us complained. The Swiss business lounge is too small with not enough seats"
Fordeler: "Cabin crew were efficient"
Ulemper: "Open check in counters on time as scheduled. They were half hour late at least"
Fordeler: "Seats were very comfortable"
Ulemper: "The boarding was a bit unorganized"
Fordeler: "The space of the seat is wide. Nice chocolate."
Ulemper: "First, they announced that they need some passengers to voluntarily give up the booking in exchange for 280 refunds (a slightly higher rate which not worth to do it) and 1 stopover the fight to Rome which will arrive at 22.00 instead (our flight is 17.35). About 15 minutes before boarding time, they announced flight delaying. Around 17.45, they announced gate changing from B to A which located at opposite side of the the airport so all passengers run there because of everyone afraid that their booking might be canceled because no one agrees to give up. At both gates, many people try to jump in the queue which no staff comes in the manage the queue. During waiting on the board, the air condition seems to be closed, hard to breathe. Around 19.00, the plane took off the Zurich airport eventually, finish the 1.5 hours delay. The captain announced that it cause by the technical problem of the flight earlier but my thinking it cause from over-booking."
Fordeler: "Good crew and despite the short flight we even got a sandwich which was great after a long day"
Ulemper: "No entertainment but short flight"
Fordeler: "Again boarding was smooth"
Ulemper: "The seats were terrible"
Fordeler: "Swiss air Business is an excellent choice. I will fly this Airline again. It was extremely comfortable, service was excellent, and the flight crew made up our lost time in the air. We had a tight connection and they waited for us."
Fordeler: "Friendly and caring attendants. Smooth flight. Good condition of the aircraft."
Fordeler: "The service"
Ulemper: "No entertainment"
Ulemper: "Seat would not recline. Long fight cramped 27B"
Fordeler: "Everything went smoothly on the rebooked flight the next day through Vienna to Newark USA. The flight on Austrian airlines was quite comfortable, good food and entertainment for the long flight. Boarding and deboarding all very smooth. Very helpful SWISS staff helped locate our luggage when we missed connecting flight the previous day."
Ulemper: "Thunderstorm at Zurich caused delay of our flight into Zurich, and we missed original connecting flight to USA. Many other travelers affected and there were no other flights that day. One wonders if they could have held the flight for one hour or so to allow everyone to make the flight. There was a huge line, 2-3 hours of waiting, at SWISS transfer desk to rebook. It took another 2 hours to locate our luggage. I believe SWISS were required by EU regs to provide overnight accommodations and meals. But the hotel was 30+ km from the airport and we were not confident we would have transport in the morning to make our rebooked flight. Because we could not take the chance already being delayed by a day, we booked an airport hotel at our own expense. Overall experience of the missed connection was negative based on the airline's (SWISS) procedures, but the individual SWISS staff helping us were all helpful and made extra effort to accommodate."
Fordeler: "Everything! Very professional, great food"
Fordeler: "The flight attendants were professional and helpful."
Ulemper: "We were glad to have extra leg room at the bulk head, however, the seats themselves were extremely narrow. My elderly father found it exceptionally difficult to sit and stand from the seat. The seat table creates an ever tighter fit for someone with special needs."
Ulemper: "Cabin temperature was a little hot"
Fordeler: "All staff of Swiss made you feel important."
Ulemper: "Everything was fine"
Fordeler: "Food was actually really good."
Ulemper: "Please let families with small children board early. This is the first flight I remember where I and other families with small children had to board with everyone else, and it's stressful for all involved."
Fordeler: "Swiss airlines is just like a flying ikea store - very sad"
Ulemper: "Nothing really , seats are terrible , food is bad Zürich is super nice"
Fordeler: "From the kind stewards to the easy meal service to my peace of mind, knowing I’ll be well taken care off - SwissAir is the same gem it’s always been."
Fordeler: "2 snacks .. friendly flight attendants .. early arrival"
Ulemper: "seat pitch a bit tight"
Fordeler: "check-in at Kloten,wheelchair assistance, boarding, food, bar, general service, uneventful flight, in short: THE WHOLE TRIP Peter Hz"
Fordeler: "Food was better than some other long-haul flights I’ve been on. Plane fairly clean and comfortable."
Ulemper: "Entertainment options more limited than Delta or Virgin, who I’ve usually flown intercontinental. Boarding in Zurich was a mess. No order to it and they didn’t start boarding until 20 minutes before takeoff. Nearly every intercontinental flight I’ve taken needs closed to 45-60 minutes to do a full board. Sure we made up the time in the air but the process to get on the plane was frustrating."
Fordeler: "Stewards are very kind and friendly unlike those in US flights."
Fordeler: "Swiss chocolate is always welcome!"
Ulemper: "The food in economy class was one of the worst i have ever got in a flight. The chicken was not cooked completely. One of the side dishes was impossible to identify, perhaps past mixed with bread crumbs, only breadcrumbs, who knows? Ver disappointing for swiss. You were doing so much better in the past..."
Fordeler: "Friendly staff"
Fordeler: "The comfort of the aircraft was great, as well as the service of the flight crew. We're very thankful that the airline put us up in a hotel and gave us a voucher for food due to a layover in Zurich."
Ulemper: "The flight was an hour late, causing us to miss our connecting flight."
Fordeler: "The food was really great! And the crew was very friendly. Was pleased that everything went smoothly."
Fordeler: "staff were very helpful"
Fordeler: "Most things were great"
Ulemper: "Flight was delayed and almost missed my second flight"
Ulemper: "Paucity of games that might appeal to non children."
Fordeler: "Very pleasant and friendly attendants. Food good, you'll never feel hungry! Love the chocolates!"
Ulemper: "Everything was very good except the TV screen on my wife's seat malfunctioned after the first movie watched. The crew "tried" to fix it but nothing happened, not blaming them specifically but I don't think they were to concerned about one customer with no entertainment. After a long while it started working again. It was a long flight to not have entertainment the whole duration of the flight. Besides this little problem it was a very good flight. Crew very professional and nice."
Fordeler: "Friendly attendants responded to every need. Chicken with rice meal was very good."
Ulemper: "The sound system for movies was distorted."
Fordeler: "The aisle seat I purchased wasn't miserable like so many economy seats are. But I did have to pay for it!"
Ulemper: "I had such a miserable experience getting to Florence on Swiss Air that I sent a letter of complaint WHILE ON VACATION!! Really. It was a nightmare... not the way you want to start a vacation. I had difficulty booking my daughter's seat online for the return, but didn't have access to phone service while abroad. In my complaint letter to Swiss Air I requested they place us together. I never got a response and upon check in, they had my son and me in our purchased seats and my daughter at the back of the plane. I asked them if they could do anything about it (I was even willing to give up my seats to move to the back...) yet no one seemed concerned or interested in helping to make this work. They also had no knowledge of my complaint or appeared concerned about my prior experience. I'm so over Swiss Air. My experience with the employees on the phone prior to my first departure, the lack of response to my email, and a disinterested and inattentive staff on my return, have all convinced me to choose a different airline next time."
Ulemper: "our flight attendant was impatient and bossy two days after the flight my husband had to be taken to the emergency room - diagnosed with pulmonary embolism SWISS MUST DO A WAY BETTER JOB CALLING ATTENTION TO REGULAR EXERCISE ON THE PLANE!!"
Fordeler: "El espacio dentro de la cabina y la atención de la tripulación. Me informaron de la inmediatez de mi siguiente conexión"
Fordeler: "Too short to rate but good overall"
Ulemper: "Boarding procedure for business class with being held up in a small holding space"
Ulemper: "seats were small and uncomfortable"
Ulemper: "The service was terrible.. I asked fora napkin and the stewardess got mad at me. Dinner wasn't good and the breakfast was horrible. Everything cramped in a little box. One cup of coffee with one sugar and one cream. Seats were very tight,no room to move. I have always used Swiss but this was such a bad experience, I will reconsider for next time. I think I paid too much Money for what I got! Heidi M Krakoski"
Fordeler: "Great crew"
Ulemper: "Automated check in machines were horrible and almost caused me to miss my flight"
Fordeler: "Sits are very comfortable and the food is amazing."
Ulemper: "The door from the US plane was closed in front of our nose and the staff was extremely rude.In Boston the Turkish Airlines representative from the luggage transfers didn't have a clue what he's doing. It was a complete disaster. So, the 1:10hrs between Cluj and Istambul is not enough for an US flight. You guys must schedule more time so people can get to the US plane on time. The Airline is amazing, good food, good crew, great sits, but please work on this schedule because it's so exhausting to stay an additional 11 hours on the road."
Ulemper: "They cancelled my flight"
Ulemper: "Worst ever airline in the world charged me for Cary on bag $430 for weight 8.7kg from Oslo Norway to adiss ababa Ethiopia I recommend no one has to fly with Turkish airline poor customer service"
Ulemper: "Flight was delayed - missed connection in Istanbul"
Ulemper: "My bag was lost"
Fordeler: "On time, friendly, good food"
Fordeler: "Crew and flight itself was great."
Ulemper: "As expected, the plane and seats were okay (borderline mediocre). The food wasn't enough and the choices (rather the lack of) were poor. The seats could be better and not particularly comfortable for a long haul flight."
Fordeler: "Professional nice food"
Fordeler: "Entertainment options good"
Fordeler: "Food and service is excellent. Istanbul lounge is great."
Ulemper: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
Fordeler: "Comfortable seats, good food"
Fordeler: "Inflight service was good."
Ulemper: "Seat was a little uncomfy"
Fordeler: "Plane clean, newish. Went up, took us there, landed."
Ulemper: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. The entertainment system kept dropping playback, (crashing) so I would have to restart playing the video. Something similar happened on another Turkish flight."
Ulemper: "Totally desorganized boarding, wrong door on ticket, no priority line....just not the way you expect things done by Turkish Airlines"
Fordeler: "Nothing Really Nothing"
Ulemper: "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."
Fordeler: "Rapidly becoming my airline of choice. Great service, comfortable and on time. Relatively new fleet and not cramped. Puts other national carriers (including BA) to shame"
Fordeler: "Comfortable, on time and as always good service from Turkish Airlines"
Ulemper: "The food was a far miss to my other flight from BBK to Istanbul . I know it was a different flight also being a bit tired after other flight did not help . Otherwise the were excellent ."
Ulemper: "The worst airline I have ever flown with, worst disruption management"
Fordeler: "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
Ulemper: "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"
Fordeler: "Well looked after from start to finish!"
Ulemper: "They made us wait for 2 hours out in the open on a winter night. They wouldn't let us in the terminal. It was outrageous. Everyone was extremely rude."
Fordeler: "Another excellent business class service from the team at Turkish Airlines. The food offering was high quality, and the little cultural influences made it an enjoyable experience."
Ulemper: "The cabin design is perhaps looking a little dated and tired compared to some of its business class competitors. This was also true of comparing the 3 flights I had on a Boing 777 model versus one of the short haul legs on a more modern Airbus."
Ulemper: "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"
Ulemper: "Would highly recommend"
Fordeler: "Facilities are really nice"
Ulemper: "I only got one boarding pass at the check in."
Fordeler: "The crew were accommodating, we departed on time, the inflight food was good and the entertaiment was varied."
Ulemper: "The leg room was a bit limited on long flight."
Fordeler: "Business class cabin in the 777 was really spacious. Flight wasn’t full so I also had two seats to myself. Onboard chef was a beautiful touch and food was also delicious. Seats comfortable and IFE good."
Ulemper: "Heathrow T2 Business class checkin wasn’t clearly signed from entrance. If someone was next to me I would not have enjoyed not having aisle access. Water should be served more regularly without having to ask."
Fordeler: "Large screens, reusable dishes + silverware"
Ulemper: "Plane was old, felt more squished and the seats did not decline. Also very note."
Fordeler: "Food was great."
Ulemper: "Long waits, poor communication, either too warm or too cold"
Fordeler: "I enjoyed the flight!"
Ulemper: "Not applicable"
Fordeler: "I am a disabled passenger. Turkish look after me well."
Ulemper: "No complaints. Good service"
Fordeler: "I liked the overall plane journey."
Ulemper: "Flight was delayed which caused us to miss our connection flight."
Fordeler: "Everything was well taken care of."
Ulemper: "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."
Fordeler: "Everything went well apart from my suitcase been lost on the connecting flights to Ercan."
Ulemper: "Eight hours waiting for a connecting flight at Istanbul airport."
Fordeler: "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
Ulemper: "Not enough movie varities."
Ulemper: "They didn't have my special meal"
Fordeler: "Good comfort, staff friendly and smiling. Passport control, security and boarding were straightforward."
Ulemper: "No boarding pass available online in advance for flights from Nicosia (neither electronic nor printed). Only to be collected at the airport. As a result , although I had no hold luggage (only cabin bag), I had to queue at the check-in/drop-baggage desk to obtain my boarding pass! This is the old prehistoric system dating back to the last century."
Ulemper: "Ordered veggie meal didn't turn up!"
Fordeler: "Crew and efficiency"
Ulemper: "Too hot in the plain"
Fordeler: "Food okay"
Ulemper: "TV/Movie/music were not working. The temperature in the plane was very hot throughout flight."
Fordeler: "Friendly crew"
Ulemper: "The issue of excess baggage. Would appreciate to buy on line before my flight so that I know how much to carry and also that I am covered before leaving home. Payment at the airport may be too costly as well as unreasonable. It's like a penalty for having excess luggage. This is the reason I prefer flying with EMIRATES because they afford me to but pay fir excess luggage before my departure. Planning ahead is key"
Fordeler: "Extras provided - eye mark, socks etc"
Ulemper: "My seat was unable to recline. My husband and I were moved to a middle aisle (although we really didn't want to share) only to find that the foot rest at my foot rest was also faulty. It was an uncomfortable flight"
Fordeler: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Ulemper: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Ulemper: "The gate from Boston to Cairo in Istanbul is too far away. My plane left Boston one hour late so I had only about 50 mn to run from gate 200 to gate 712. Also in Boston the called all the family with children from business AND from economy to board first the we the Business we started to boarded after which was one hour after boarding time. That was REDICULOUS. Turkish Airline team was so slow and unprofessional unlike the team in Istanbul. But on the plane the service and food was excellent. Mervat Ali"
Fordeler: "I liked the efficient way in which we were able to board. I thought all of the flight attendants were friendly and were eager to please any requests from the passengers. The plane was clean and comfortable . I thought the handling of food and drinks was very good. The food was good and there were ample servings for inflight food. I liked the wide selection of movies to watch and I liked the way that we could see our flight from a camera under the plane. That was a first for me and I thought it was interesting to view the monitor from time to time."
Check in working effective. Kind cabin personnel . Not too note storage place inside for carry on luggage .
Fordeler: "We were the only customers in business class, which was nice. Lots of attention from the crew, and food was good."
Ulemper: "Ummm, THAT was "business class"? Same seats as economy, with middle seat blocked off. Limited recline, no entertainment, no comfort seats. Nice meal, nice drinks, nice service...but I'm a little stunned that a European airline would call this kind of seating "business class". Only thing that separated it from economy class was a curtain, and middle seats blocked off."
Fordeler: "Great food. Nice staff."
Ulemper: "Make a rule that people cannot put their seats back. People in front of us were rude and kept their seats back the entire flight, even after we nicely asked them to not have the seats back so far. Would prefer that seats did not move at all. I would never recline my seat in consideration for the person behind me. On an 11 hour flight, this is a big deal."
Ulemper: "Only reason I chose Lufthansa was that I was informed that 23kg of checked in luggage was included. It was NOT. I don't care whose fault it is. Lufthansa still says that this is included on their website. I demand reimbursement."
Fordeler: "The help of the checking agent after we found out they canceled my daughter and mine fly coming back home without any explanation or email."
Ulemper: "The arm rests on either side of my seat where closed so I had limited mobility in my seat (by closed I mean they didn’t move and had no open space between where your arm sits and the top of the chair)"
Fordeler: "Nice crew."
Ulemper: "Very cold. Always very cold in premium economy section on LH 747-8."
Fordeler: "Very impressed with the flight crew team!!!"
Fordeler: "Flight left and arrived on-time. Flight attendents were pleasant and helpful. Food portions and choices were good, and Lufthansa is always generous with drinks. Good value for money on Lufthansa."
Ulemper: "Boarding was chaotic, as clear instructions were not given about which group was boarding when and where to line up. Also Lufthansa did not do a good job managing carry-on bags, so that it took way too long to load people and many bags were left over once overhead bins were full. Seating area is cramped in economy."
Ulemper: "Missed my flight by 2 minutes and couldn’t find any representatives to help me determine my options. Was left to figure it out in my own."
Fordeler: "Friendly staff!!!"
Ulemper: "All good!!"
Ulemper: "Didn't like the fruit dish or the liverwurst type meat."
Fordeler: "Everything was fine except for the comfort."
Ulemper: "The rows were so close together it was hard to get in and out of your row. If the seat in front of you reclined, the t.v. was 9 inches in front of your face."
Fordeler: "We were treated very well by all staff. Very nice crew"
Ulemper: "Because the one came in from London Got Delay And I miss my flight"
Fordeler: "In the end I made the flight."
Ulemper: "Couldn’t add my baggage online thus resulting in a penalty for paying at the airport. Also ticket was booked by Kayak as a standby without alerting me."
Fordeler: "Boarding was late. Pilot said he would makeup the time, but he didn’t. Many passengers were late for their connecting flights.The Airbus was smooth and relatively quiet. Not much room for a 6 foot male. Crew was excellent. The food was just okay. Had to take a shuttle to and from the terminal in Frankfort, which added to the delays. Late boarding from Frankfurt to Stuttgart. Had to wait for the shuttle. Flight was fine."
Fordeler: "Lufthansa and SAS. A great combination."
Ulemper: "Nothing to not like."
Ulemper: "Waited an hour after boarding in the plane."
Ulemper: "First, Lufthansa lost our baggage from Hamburg to Los Angeles. Then, the delivery company (Direct Courier Services) Lufthansa uses was completely inept and unprofessional - every single one of their employees is a complete moron. We didn't end up getting our baggage for two and half days so we were wearing the same clothes that we left Germany with. Then, after being told by Lufthansa customer service to submit receipts for clothes we had to buy, never got reimbursed or even the courtesy of a reply. After flying Lufthansa for over a decade, will never use this airline again. Epic fail."
Fordeler: "I love Lufthansa! Great service, comfortable, warm towels before meals served with real silverware. Amazing!"
Ulemper: "Service! Comfort!!"
Fordeler: "Right on time, smooth flight, crew at the gate and onboard were super. Food was fine and plane was clean."
Ulemper: "The only problem with comfort is when the person in Front of me reclined the seat. I could not see my screen well Or get in and out of my seat well and had to recline my own seat in order to do so."
Fordeler: "Very smooth flight, great service. Chose the first row in economy which had tons of legroom. Connected in Frankfurt, very easy connection."
Ulemper: "Passport control in Frankfurt doesn't open until 530a so we all had to wait in line. The TV monitor was not as sensitive and would fall easily downwards sometimes."
Fordeler: "The crew were friendly"
Ulemper: "Nothing I didn't like"
Fordeler: "Upgraded from premium to Business class. Very good service and a good night slep."
Fordeler: "Smooth ride. Almost made up some flight time......"
Ulemper: "No entertainment, Two hour delay......almost missed our connecting flight."
Fordeler: "Crew, condition of planes, food all excellent"
Ulemper: "Connection at Frankfurt bad. Had to be unloaded from plane and put on buses and dumped at terminal. Extra 25 minutes plus customs and ran to make connecting international flight. They have a HUGE opportunity for improvement in the way they move people in Airport."
Fordeler: "No delay and the landing is smooth"
Ulemper: "Boarding seamed inefficient. Loaded handicap onto separate vehicle in middle of us boarding, so it stopped our process. My seat didn't recline even though it had a button. No in flight entertainment?! At all... Got a crappy breakfast omelet that i didn't want to put in my stomach."
Fordeler: "Great crew. Leg room reminded me of old days flying comfort."
Ulemper: "Flight was continually delayed, 15 by 15 minutes until 4 hours had elapsed."
Fordeler: "Quick loading and departure."
Ulemper: "The gate changing 3 times."
Fordeler: "Service for economy class was what you would expect from other airlines in business class. Lufthansa has the best service of any airline I have ever flown with."
Fordeler: "I love how Lufthansa has always been on time for me. That is why I fly with them when I can."
Fordeler: "Great crew service, comfortable, modern, captain kept us up to date and actually made up for the lost time on the delays to take off and got us nearly back on schedule."
Ulemper: "Food wasn't the best tasting, and made me sick."
Fordeler: "I liked the food and courteous staff. Our flight was on time in order to connect to our next flight. They assisted us to our waiting wee Lchairs."
Ulemper: "Everything was ok. Nothing I did not like on that flight"
Fordeler: "Short flight, not much to say about it."
Ulemper: "Boarding mix up, which was completely Lufthansa's responsibility, delayed my flight to Istanbul for one hour which caused my missing my connection with another airline. This in turn cost me the original flight and a new ticket purchase of at an exorbent price."
Fordeler: "This leg of light was good. Service on board was very good."
Ulemper: "no complaints."
Fordeler: "Boarding was fast Crew was polite"
Ulemper: "There was no entertainment on board!!!!!!"
Fordeler: "It was on time :)"
Ulemper: "I booked wheelchair at Oslo airport, but my father did not get it at Frankfurt."
Fordeler: "The service during the flight was pretty good"
Ulemper: "My luggage is lost and I didn't receive them yet."
Ulemper: "We couldn't check in for the next flight when we departed from Oslo. Disappointed we had to wait until arriving in Frankfurt. Something about not being partner airlines."
Fordeler: "On a flight from Oslo to Germany to Charlotte, we only had 55 minutes to connect in Germany. Lufthansa held our plane due to their error in some runway and docking issues and we, as well as 25 other were escorted to our connection by Lufthansa staff. Excellent customer service even though it was their fault. They just did the right thing and did it well."
Ulemper: "I would have expected that there be much more time for gate connections. If you have ever been in the Munich airport, it is very large and navigation takes time.."
Fordeler: "Our flight from Frankfort to Munich was late. Luftansa sent a representative to our flight to make sure we and others from our flight got on to the flight to Charlotte. How awesome! Plane needs more leg room."
Fordeler: "Same as above"
Ulemper: "Same as above"
Fordeler: "Extremely roomy seats! So glad to have the room after a cramped flight from Europe!"
Fordeler: "After so many domestic flights of being shuffled around and interacting with flight attendants that seem to not like their jobs much and passenger's are just an annoyance, flying abroad on Luftansa was quite a different experience! The flight attendants were polished, professional, and actually wanted to provide a service. Their interactions made me feel like I was cared about and that they wanted my unique needs to be met. This made a 10 hour flight an enjoyable experience which I certainly didn't anticipate."