Fordeler: "Flight was cancelled. Kayak did not notify us. We found out by accident. There was no customer service from kayak. We had to solve with with the airline"
Fordeler: "Great service in 1st class"
Ulemper: "All good"
Fordeler: "Crew as usual very kind"
Ulemper: "They put me on stand by because flight was overbooked"
Ulemper: "Actually making the flight"
Ulemper: "You could have had my luggage arrive. Now I don’t know where it is"
Fordeler: "The crew was amazing"
Ulemper: "Flight was a bit delayed"
Fordeler: "Crew was very nice and helpful."
Fordeler: "The expedited transfer from late flight out of Rome was an amazingly efficint process, much appreciated. Was very stressed when I thought I could not make the transfer, but Swissair really had it covered. My compliments"
Ulemper: "I still haven't arrived yet, missed the big flight by two minutes, no help from the crew, had to overnight in Zürich. Trying again today..."
Fordeler: "Crew was kind and gracious."
Ulemper: "Hand carry was checked 3 different times. Goes to show that Swiss staff doesn’t trust its colleagues to determine if the bag passes muster."
Fordeler: "Seat was comfortable, food was very good."
Ulemper: "Seats are too cramped for an international flight."
Fordeler: "Attendants were very pleasant and helpful"
Ulemper: "The plane was extremely cramped as the seats reclined so far back that it rested on my knees. It was extremely difficult to keep my seat back up which created an uncomfortable angle for my back on a 9 hour flight. The cabin was extremely warm and there was little airflow. The airline also lost our luggage"
Fordeler: "Friendly staff On time"
Ulemper: "Seats (legs)"
Ulemper: "It was so hot on the (delayed) flight"
Fordeler: "The service"
Ulemper: "No entertainment"
Fordeler: "I slept with the jazz music...didn't hear a baby that was crying the whole flight..."
Fordeler: "Swiss Lounge, food excellent."
Ulemper: "everything was very good"
Fordeler: "Nothing about it"
Ulemper: "They didn't even take us!"
Ulemper: "Too hot on plane, despite several requests to turn up air conditioning. Would be nice if pilot gave a few more updates as to why we sat on the tamac so long."
Fordeler: "Fast boarding and deplaning."
Ulemper: "Not clear seat bookings cost $35. I was assigned the last row. Extra short width, pitch, couldn't fully recline (A340-300) Terrible food. Super old, tired plane. Crappy in-flight entertainment with non-intuitive controls. Poor air conditioning. I felt like I was stuffed in a cage for 7 hours. Way worse than United domestic."
Fordeler: "The plane we were on between Zurich and Copenhagen was comfortable and modern for such a short trip. This was a stark contrast to the old SAS airplane we flew in the opposite direction as a Swiss flight. The staff on the plane were friendly and helpful."
Ulemper: "We missed our original flight due to connection difficulties. We tried to hold this flight (the return flight that we had paid for in our round trip ticket) but when we arrived at the airport we were informed that they had sold our seats. We had to pay $250 USD to fly standby (and "reissue" the tickets that we had already paid for) on a flight that was oversold by at least 6, and we heard other passengers also being told their tickets were sold. Their customer service for the ticket change and the phone calls made before hand where they promised to hold our tickets, were so disappointing, it was like dealing with any US based airline. We won't be flying with them again."
Fordeler: "Staff was attentive and friendly. Food was great. Easy boarding."
Fordeler: "Good product"
Ulemper: "Seat had some problems, but the crew fixed it for me"
Fordeler: "Friendly staff"
Ulemper: "Seats were horribly uncomfortable"
Fordeler: "I thought the attendants were nice and that it was an easy, relaxing flight."
Fordeler: "Swiss service relayable"
Ulemper: "The boarding process is very uncomfortable as the passengers are asked to board the plane without any specific order, regardless of where they’re sitting, instead of boarding them by groups."
Fordeler: "Nice crew, nice plane"
Ulemper: "Late arrival at Dubai, late departure and late at final destination...No information given to passangers!"
Ulemper: "space at my feet!"
Fordeler: "Food was better than some other long-haul flights I’ve been on. Plane fairly clean and comfortable."
Ulemper: "Entertainment options more limited than Delta or Virgin, who I’ve usually flown intercontinental. Boarding in Zurich was a mess. No order to it and they didn’t start boarding until 20 minutes before takeoff. Nearly every intercontinental flight I’ve taken needs closed to 45-60 minutes to do a full board. Sure we made up the time in the air but the process to get on the plane was frustrating."
Fordeler: "Swift ride - no frills- the chocolate square was delicious."
Ulemper: "Getting off directly onto the tarmac with no gate access- glad it wasn't raining!"
Ulemper: "Did not get to make this flight either. Horrible."
Fordeler: "Swiss has amazing crew. Incredibly polite and accommodating. Their food (for economy class seat) was very good to excellent. The new Boeing 777 is also a smooth plane to ride."
Ulemper: "The boarding process in Zurich was a free for all. There is not a "method" to their boarding (i.e. by row or zone) so all 300 passengers crowded around the gate. We paid $100 for exit seats but the seats were barely wide enough for me...a medium built thin male. Unfortunately this appears to be the trend. Swiss would do well to have a wide economy section."
Fordeler: "By far the worst experience I've ever had in my life. 1. A day after I perches a multi destination tickets I called Swiss air costumer service requesting to upgrade my tickets to business class. no one would even try to help me. They just kept saying I need to contact my travel agent. After 3 phone calls I gave up and decided to wait and upgrade my ticket at the airport. 2. In Prague the night before my second flight I hurt my knee real bad to a point that I couldn't walk at all. The next morning I call Swiss air costumer service again trying to explain them my situation telling them I can't fly and won't be able to make it to my flight. Costumer service cancelled immediately all of my remaining tickets and try to sell me new tickets for a full price. I said I don't mind buy and pay for the one flight I missed but there is no reason for her to re sell me the rest of my tickets that I already paid for, again. Then she start to change prices up and down like in a Chinese flea market. At that point I begged her to talk to a supervisor but she Kept ignoring my request and just try to negotiat for a lower charg she kept me on the phone for 5 hours. My hotel phone bill for that one call cost me 150€. I never got to talk to a supervisor but she took down the charge to 517$ Not included a new ticket flying out of Prague. 3. For my last flight going home. I showed up 2.5 hours Earlier. asking to upgrade my sit to business fin desk send me to talk to asupervisor. The supervisor was trying to process my request but didn't seem to know what he was doing at all. One minute he was on his computer then the next minute on the phone with Swiss air headquarter then back on his computer for more then 35 minutes with no resolute. I still had an hour and half before take off when he told me he can print me the ticket but it's to late now since the gate for my flight is close and I already missed my flight. I said that's impossible cause I still have an hour and half to my flight but he insist on the gate been close and there is no way I can get on that flight. Right away I run back to front desk asking them to print my ticket as fast as possible cause I would really like to get on that flight. In front desk they told me not to worry cause I got plenty of time to get on that flight. So I gave up on the business upgrade and told them that at that point I'll be just as happy to sit by the window. Of course they put me on the very end exactly in the middle. After the door was locked I looked around and saw plenty of free sits available including by the window. 4. In Zurich I finally managed to upgrade my last flight coming back to Tampa fl to business and noticed that the only way they could do that was by contacting Swiss air headquarter for approval. When I asked why is that since I fly a lot and never seen anything like that before one of the lady's there told how Swiss air left all of their front desk powerless and all decisions must be made by headquarters."
Ulemper: "When we finally arrived in Tampa. It hook them an hour and a half to get are bags out. I honestly doubt I'll ever fly Swiss airlines again. Ever. Absolutely the worst experience I've ever had flying. Ps the crew on the plain ware a lot nicer and more professional the people on the ground."
Ulemper: "I'm only 5 months pregnant, barely showing, and the seat tray nearly didn't fit in the down position! So uncomfortable. Also the chicken sandwich was gross. The bread was gritty and dry."
Fordeler: "Nice, clean and modern airplane with great service"
Fordeler: "punctual and friendly enough staff."
Ulemper: "entertainment and food options were poor and because of the long haul flight once we had a first round of service it was then self serve. I was in a window seat - cld not wake the people beside me and getting up to get water was difficult. Pushed the call button to be told that I cld get it myself!"
Fordeler: "Punctuality, efficiency and courteous and prompt service. Zurich is a wonderful airport to connect through."
Ulemper: "Only that WiFi is too expensive!!"
Fordeler: "Priority boarding, quick boarding, efficient service"
Ulemper: "Dirty bathroom, late take off/late arrival, non-gluten free or healthy options for food"
Fordeler: "Everything except the earphones was great"
Ulemper: "The earphones are bad and connector is 2 pins, so couldn't use mine."
Fordeler: "The crew did a great job of handling our 2-hour delay in starting from Zurich - we were kept updated on what was happening, the aircraft was at a comfortable temperature (not too hot, not too cold), and we were given water during the wait. Also, during the flight, the crew kept coming through with more water, which was VERY NICE! Plus, the moist towels prior to landing. It makes a big difference in comfort levels for such a long flight."
Ulemper: "The on-board entertainment system was old and very clumsy to handle (with the embedded control in the arm rest). Also, it crashed on me two times and had to be re-booted, which was frustrating and took a long time every time it happened."
Ulemper: "The most uncomfortable flight I've ever experienced. The seats were too small. It was torture for a 12 hour flight. Need more space and padding in the seats."
Ulemper: "Didn't find anything."
Fordeler: "On time"
Ulemper: "Seating was very tight, confining."
Fordeler: "Crew was sympathetic to the awful seats"
Ulemper: "Just fly had access to the worst seats and we could not change them."
Fordeler: "- Lots of snacks selections during the flight - Great selection of Movies - but unable to watch them"
Ulemper: "- No special treatment for Star Alliance Gold Member - Crew member forgotten my drink order completely - Entertainment system was not working after 7 Restart attempts - The whole entertainment system is very 90's - OLD and ready to retire - There were crumbs or foods left over from previous flights on my seat and tomato sauce on the tray table - Foods selections was not that great"
Ulemper: "Communication was terrible."
Fordeler: "Flight attendants were sympathetic"
Ulemper: "The first flight was cancelled after we sat on the plane for over an hour. We all had to wait in line at the transfer desk. Then our second flight attempt- boarding was awful, total chaos. The flight was delayed because boarding was so long. Then once we landed late, there was an issue deboarding the flight with the stairs and we were stuck for 40 mins for this process."
Ingen underholdning eller litteratur ombord.
They didn't board the luggage and cph has poor service. During working hours they refuse calls, outside working hours you can't contact them. Lufthansa doesn't help or support
Flying First Class with Lufthansa is something special, in every aspect of the word. It just has to be experienced!
Helt grei businesspakke fra Lufthansa på en kort flyvning
The food is horrible. Even in business class
We requested a wheelchair between the Lufthansa and Condor flights we took and the Lufthansa crew had no data about the wheelchair request. Condor did not pass the request even though we bought the two tickets through them and called twice to confirm there is a wheel chair.
Great choices in entertainment. I was very uncomfortable in my middle seat. There were empty seats and I could actually have been able to lie down. No one offered to reseat me, and I was not aware until I stood up upon arrival...
United couldn’t issue boarding pass at the start I have to rush through Frankfurt service desk to get boarding pass while connecting
Carry-on luggage restrictions extremely stringent- did not allow carry-on sized suitcases we have brought on other flights, boarding is slow and disorganized delaying take-off and making difficult to get to connecting flight
I can't honestly describe this flight because my partner and I were unwillingly kicked off of it. We paid full price for our tickets and were confirmed and on time for our departure. However, we were not given seat assignments. When we went to the boarding gate to remedy us, the attendant literally shooed us away saying that the flight was overbooked and we were in standby. After boarding ended, we watched as people who were late for the flight were allowed to board. Then, all of the other standby passengers except my partner and I were permitted to board. As the plane departed the attendants repeatedly told us that "this is how airlines work"--which is to say they overbook us and our flight is not guaranteed. We were reimbursed a payment that wasn't even a quarter of what the flight originally cost us. We were also out up in a hotel room that we were told was downtown--it was 3 miles from the city center with no access to a nearby train. Today we were forced to go through security and passport check all over again for a flight we have been wait listed for. So we had to make this torturous trip back to the airport to hang in tedious uncertainty. I'm not sure when and if we will get home. I'm not sure how many times we will have to relive this airport check in and rebooking nightmare. Lufthansa is hands down the worst airline I have ever flown with and I would not recommend them to anyone.
Check in working effective. Kind cabin personnel . Not too note storage place inside for carry on luggage .
Fordeler: "comfortable seats, quick flight"
Ulemper: "in-seat entertainment and a full salami sandwich instead of half for snack"
Fordeler: "Crew was good. Nice meals. Good entertainment..."
Ulemper: "Budget seats are a little close when the person in front of you leans back, but not the end of the world."
Fordeler: "Flight attendants were good."
Ulemper: "Didn’t have another sandwich on this flight because the first one on previous flight was very dry and were the same options."
Ulemper: "Mediocre sandwich"
Fordeler: "The crew was ok. The seating was comfortable as we had good leg room as we booked on a premium economy class."
Ulemper: "We requested for a chicken meal at dinner time but instead my husband and I was served the beef meal. I was very disappointed as firstly the way the beef was cooked tasted horrid. Secondly a mix up at the catering dept like labelling beef meal as chicken should never happen!"
Fordeler: "all great"
Ulemper: "my bags arriving!"
Fordeler: "I booked with Lufthansa, but this was a United flight. I prefer United's boarding process with multiple groups to Lufthansa's single group. Lufthansa's leads to a very very long line 20 minutes before boarding starts."
Ulemper: "United had fewer movie options, fewer meals, and worse food than the Lufthansa flight we took when we traveled to Frankfurt. It was also delayed two hours due to mechanical issues. I will have to pay more attention when I book next time to avoid United flights."
Fordeler: "Flight crew very attentive"
Ulemper: "40 minute delay in departure due to late arrival of incoming aircraft."
Ulemper: "I felt I was badly treated and there was no instruction to what they where checking for. I am very incline to not recommended Lufthansa Airline to anyone. The notification for change of Boarding Gate did not reflect immediately."
Fordeler: "Nice crew."
Ulemper: "Very cold. Always very cold in premium economy section on LH 747-8."
Fordeler: "Very impressed with the flight crew team!!!"
Fordeler: "Lot of space in E-xit-row 18, even for a big man like me"
Fordeler: "It was a short, smooth flight"
Ulemper: "I had paid extra to pick seats and they were moved without informing me prior to the flight."
Fordeler: "The seat 16A is very comfortable and spacious. Most of the hosts were friendly and helpful."
Ulemper: "My screen did not function well and sound was very poor. I had to have my computer 'rebooted' two times. The second time was done by a gentleman who was a bit sarcastic when I asked if he could help me, as I had waited 20+ minutes for the help to get it going again. You need to update your system!"
Ulemper: "Frankfurt to Copenhagen was delayed and would have been to be told prior or compensated"
Ulemper: "Flight from Frankfurt to Copenhagen was over an hour late. Flight from Copenhagen to Frankfurt was also late, causing us to miss our connecting flight home on United."
Fordeler: "Flight went smoothly with no issues or problems. Flight attendants were nice & helpful Thank you"
Ulemper: "The only thing I could complain about was the tv screen wasn’t working & attendant tried to fix but the headphones never worked,"
Fordeler: "They put me on another flight"
Ulemper: "Flight so delayed that you had to follow them and insist before they rebook you. It was not an automatic process. I was frustrated because I couldn't make it to Frankfurt!"
Ulemper: "I didn't fly with Lufthansa...n I didn't fly to Frankfurt..right now I'm in Zurich...Switzerland..."
Fordeler: "Service was good"
Fordeler: "I liked the seats, the space for our legs and the crew members"
Fordeler: "We reached our destination eventually..."
Ulemper: "First the flight was delayed 45 minutes. After 45 minutes we got boarded and sat on the plane another 45 minutes due to the little cart pushing the plane not being available. After 45 minutes the crew had reached its hours and couldn't complete the flight with no replacement crew in sight. Plane was debarked new flight was rescheduled 4 hours later. Had to go through security a second time after ticket was reissued. This flight was also delayed 45 minutes. Getting to Copenhagen spent an extra 1 and a half in the airport dealing with lost baggage because it seems the 8 hours extra I spent in Frankfurt wasn't enough for them to transfer my bags."
Ulemper: "I was unable to make a pre-flight meal selection. Lufthansa customer service indicated I would have vegan options on board. Not the case."
Fordeler: "I liked the ability to have some air circulation, which was not offered in the first flight, so that was nice. The ride was smooth, quick, and mostly comfortable, although I did wish I could have a little more elbow room. There was no entertainment, but that was also fine because the flight was fairly short. Overall, I don’t have any complaints."
Ulemper: "Small flight, and just a little bit of elbow room..but no complaints (besides the crying children, but that’s usually a given on a commercial flight)."
Ulemper: "The business class seats which are a lot more costly than economy seats are no different than economy seats. Same seat and on a 5 hour flight they are awful. The only difference from economy is that the middle seat is left empty....a help toward comfort, but far short especially when the price difference is factored in."
Fordeler: "Upgraded from premium to Business class. Very good service and a good night slep."
Fordeler: "finally they changed the breakfast to include the sausages,,that pizza vegetarian was terrible"
Fordeler: "Good flight, nice crew"
Ulemper: "2,5 hrs delay, no bus available despite boarding started"
Fordeler: "service, good quick flight"
Ulemper: "late departure in Frankfurt; high noise level of the Embraer plane;s engines; failing AC in the cabin"
Fordeler: "Flight itself ok"
Ulemper: "Three gate changes. Finally herded us into a holding area to bus us 100 yards to the plane. After carefully having small children and special needs go first into holding it was a free for all to get to the bus."
Fordeler: "The 747 is a big plane. Each seat had a full entertainment system in the back of the seat ahead. Seats actually reclined! Cannot recommend cabin crew highly enough. Efficient, polite, professional."
Ulemper: "I cannot understand why any airline continues to board forward to aft, forcing people with just a backpack to stack up behind others, allowed to bring obscenely over-sized carry-on bags, wrestling to get their sea chests into the overhead bins. Seat upholstery could have been better for such a long flight. I have "asnahtfuL" permanently embossed on my butt. 747 is an aging craft and this plane had disappointing response to turbulence."
Fordeler: "As always, Lufthansa provides a great flight experience. Attentive crew, clean seats, and good leg room. Will fly Lufthansa again and again."
Ulemper: "Food wasn't as good as last year. Not bad, just not as good."
Fordeler: "Very efficient, clean and comfortable."
Ulemper: "Not enough leg room I am 6ft 3 tall"
Fordeler: "The airplane did not crash"
Ulemper: "Eh, it was ok"
Fordeler: "Appreciate the entertainment options and the crew did an excellent job ensuring that we all were as comfortable as possible."
Ulemper: "Wish there were individual air vents that could be used to help cool off those of us who were hot. Really did not like the hour we sat on the runway waiting for a gate at O'Hare. No entertainment, no bathrooms, no getting up to stretch our legs and it got hot. While not necessarily the airlines fault, it was a sour end to an otherwise good flight."
Not sure why the gate information would show "boarding" and then "gate closing" before anyone had actually started boarding. Was ultimately sat before the scheduled takeoff time, although takeoff was after the schedule. Favourable flying conditions allowed us to land 5 minutes early, although as there was another plane still sitting at our gate on arrival meant we were ultimately late to the gate (giving gate / disboarding times would be more honest than just the scheduled landing time). Somehow, even though there was a plane sitting at our gate on arrival, when we were allowed to taxi to the gate, there were apparently no ground staff there. What? Even though there was an incoming plane, they went elsewhere? Staff on the plane and the meal service were fine.
Reisen ble kansellert begge veier pga streiken. Snakk om sevice
Billettene våre ble kansellert pga streiken. Nye billetter tur/retur Barcelona kom på 19.500,-
SAS er i ferd med å bli håpløst utdatert for business reisende, dessverre. Man kaller det Plus og selger det inn som en business class, men det er jo bare tull... Reise fra CPH til Island var med Icelandair, full business og topp service, reise fra Reykjavik til Oslo, med SAS, var et svært gammelt fly, gamle og dårlige seter, fullt av mennesker som sild i tønne og dårlig mat. Mens flyet fra Oslo til Stavanger var nytt, alt var bedre men det burde vært motsatt; lengre distanser, bedre komfort, for fullt betalende passasjerer, men det tenker ikke SAS på. Jeg faser ut SAS fra nå av og vil fly mest mulig med andre selskap ut fra Stavanger, så det blir nok mer KLM fra nå av..
Fordeler: "Crew was very friendly and helpful. Entertainment had plenty of choices."
Ulemper: "The seats were very hard. It was very uncomfortable sitting that long I’m those seats"
Fordeler: "SAS oversjøisk er nesten alltid veldig bra"
Ulemper: "Don't remember this flight"
Ulemper: "SFO-Copenhagen was cancelled. Only hint for that came from Kayak which I didn't even use for booking (I used Flyus). Sas and Flyus didn't notify us and sas customer service had to actually use 5 min to verify that flight was cancelled after we called them. That left some poor rebooking options. Anyway, I am very disappointed how Sas didn't notify us. It would have been even nastier if we had got to the airport before realizing that flight was cancelled."
Fordeler: "Nice crew! New A320!"
Ulemper: "One automat in the boarding area was malfunctioning and the lady working just gasped and looked bored. But we was seated in time anyway."
Fordeler: "For a middle seat, it wasn’t bad"
Ulemper: "The seat I selected was changed. I selected 45C and was assigned 54 E Upon check-in. Why? An aisle seat vs middle seat when I paid full faire is unacceptable. Also it was not made clear that I would have had to pay to check luggage. $120??!!!! I always carry on and this could have been easily avoided by not bringing gifts. Again, $120?!!!!! On top of an $1100 flight? You have to be kidding me."
Fordeler: "service was great flight was on time luggage came on time"
Ulemper: "Spørsmål om underholdning og mat bør få et valg med «ikke relevant»"
Fordeler: "I have used Kayak for years without issue. This time I was flying SAS for the first time. The plane broke and so that was the first huge delay SAS had terrible customer service. They reminded me several times that I was not a preferred customer and that I had bought my ticket through kayak. This is the reason they gave for lack of help. It was frustrating to say the least. I’m not sure how they expect to gain repeat customers if they treat first time customers like that."
Fordeler: "The staff were ok"
Ulemper: "It’s the first time i try these low cost airlines, which sometimes they are not that cheap compared to others, no entertainment whatsoever, i wasn’t allowed for any check in luggage and the prices for ever peace was literally expensive ticket price was not that competitive"
Fordeler: "The 7 hr trip to Copenhagen was rough. The seats are too close together. My knees hit the seat in front of me even without reclining. When the seat in front of me reclined the tv screen was 6” away from my face. It was next to impossible to get out of the seat."
Ulemper: "The flight was more than one hour delayed."
Fordeler: "Not full. Kind crew."
Ulemper: "No complaints."
Ulemper: "This has nothing directly with SAS, but since I experienced it during my flight there, they are responsible of it. I was waiting for the flight at the OSLO airport waiting for the flight to LONDON. I had ample time to work on my computer. In the big room by the gate there was only one spot where I found three electrical sockets hanging from a pillar or post. To my dismay none worked. My plug would fall off from each. To document, I took the pictures of the useless sockets... I complained to the lady at the boarding desk (she left before the SAS staff moved in), she did not even care... This experience frustrated me and turned an otherwise pleasant trip into a bitter one. Please install some working sockets in your waiting room! Flight SK 809 Confirmation: LN9M6O Departure: Oslo & other airports (OSL) Arrival: Heathrow (LHR) Time: Sat Dec 2 2017 3:05 pm CET - Sat Dec 2 2017 4:25 pm GMT Peace, Edip Yuksel +1 520 481 1919"
Ulemper: "Expensive rates on luggage"
Fordeler: "premium economy"
Ulemper: "nothing, it was great!"
Ulemper: "Crew not very friendly."
Fordeler: "Everything. Nothing ever goes wrong when I fly SAS which is why I seldom don't. And if something does go wrong their manners and spirits are high and they make sure everyone is still happy and comfortable. Best service in the airline industry."
Ulemper: "I like everything."
Fordeler: "We were eventually rebooked in the class we paid for."
Ulemper: "Our flight was cancelled with no notice. We were rebooked in economy class when we paid over $5,000 for business class tickets, and told we would "probably" receive a refund for the difference. after much prodding, asking and begging, we were finally rebooked in a flight on Lufthansa the same night. That airline was upset, though, because SAS did not call them or notify them that we had been switched to their airline."
Fordeler: "Easy kiosk check in, baggage drop off, good service."
Ulemper: "No advance discussion about emergency exit row seating requirements, and we were not allowed to even have a paperback book to read in this row. The flight was full and boarded, so not able to change seats."
Ulemper: "The SAS Supervisor at the gate permitted all preferred-level economy class ticketed passengers to board irrespective of the amount of their carry-on items - in some cases as many as three different items and many over-sized as per the measuring box located at the gate walkway, before conducting a bag-by-bag weight check on all the remaining economy ticketed passengers. Any carry-on item over 8 kgs was refused access to the airplane, and had to be unpacked at the gate in full view of other passengers to remove all electronic devices or breakable items, prior to being left with the gate agent to be placed on the plane as checked luggage. This procedure was conducted in an officious and highly non-customer friendly way, and was embarrassing to those passengers who had to "strip down" their single bag, in particular for female passengers who had overnight clothing and toiletries. A more practical and customer appropriate approach should replace such a draconian procedure."
Fordeler: "Setene er behagelige, og selv i SAS Go er det mulig å legge setene lenger ned enn jeg er vant til hos en del andre flyselskaper i samme seteklasse."
Ulemper: "Det er ikke mulig å bestille spesialmåltid samtidig med billettene, man må ringe. Dette virker unødvendig tungvint, spesielt med tanke på at det var ekstra lang ventetid hos kundeservice i den aktuelle perioden. Heldigvis var det mulig å få hjelp via Facebook, men det er visst ikke vanlig."
Fordeler: "I had a window seat with a view of New York City as we flew North."
Ulemper: "The sound quality of the earphones was so poor that I could not understand most of the dialogue of the film that I watched."
Ulemper: "We paid $90 per checked bag. When we purchased our tickets we were never given an option to purchase luggage ahead of time, we were under the impression that luggage was included."
Fordeler: "Nothing to be honest"
Ulemper: "Checkin was a disaster, girl was not aware of anything she was doing and after over ten minutes of explainatiin she still put me and my bags on a wrong flight. Lady at the boarding gate tried to help and finally managed to send me and my bag in the same flight. Even bigger disappointment was that I booked a business class seat and paid three times more money then a normal economy ticket, there wasn't any business class seat and all seats were occupied in the front rows. Staff was generally rude and not willing to help."
Ulemper: "The flight arrived an hour late."
Ulemper: "My 1st experience on SAS & everything was late: takeoff over an hour late, and upon arrival in CPH we were delayed again to exit the plane because they couldn't get the skyway door attached to the plane."
Fordeler: "Friendly staff. Good food. Movie/tv options were excellent."
Ulemper: "Didn't like that I had to order vegetarian food option in advance. I would forget to do so before the flight. Despite that, I was still able to eat most of the meal since there was salad, bread and dessert which was filling enough."
Ulemper: "Forsinkelse Lite utvalg av mat"
Ulemper: "TV's on our whole row did not work for the entire flight. Reading lamp was burned out. It would have been tolerable for a domestic flight but these amenities are needed and appreciated on a six hour flight!"
Ulemper: "Planes are getting old. Seats are not the most comfortable."
Fordeler: "The plane was neat, clean and well maintained. The food was very good. The crew was professional and friendly. Based on my experience this is a top-notch airline."
Fordeler: "SAS tilbyr forutsigbart god o tilstrekkelig service i alle avseende."
Ulemper: "Der var alt for litt mat å kjøpe ombord, tok slutt ... unødvendig irriterende på morgenfly."
Fordeler: "Clean plane, decent food"
Fordeler: "Flight attendant was friendly, tea or coffee offer."
Ulemper: "How much really does it cost to offer a juice when the people are travelling at 7 am?"
Fordeler: "the plane arrived"
Ulemper: "booking Boarding comfort Food service"
Fordeler: "passed out i-pads loaded with movies, magazines and music food was good"
Ulemper: "very small plane for trans-atlantic flight (17 rows) only one free soda, then they charge you"
Fordeler: "We got to sit in the emergency aisle so I can't complain about comfort. The staff was really friendly (although they were really rude on the way over 10 days earlier, so I guess we just got lucky with a nice crew for this one)."
Ulemper: "You only get one free non-alcoholic drink on this flight and that's really stingy for a 7+ hour a long haul. Drinks should be free on a long haul, especially non-alcoholic ones. There aren't any free small snacks like chips or peanuts. You have to pay for everything and the menu is exorbitantly over priced. It's a cheap and insulting customer strategy. They can save a few bucks in overhead on each customer this way, but they are losing money in the long run because I'll never book with them again due to their tawdry actions. I doubt I am alone."
Fordeler: "Crew was very helpful and attentive. Seemed to care about the comfort of the passengers. Very inviting and gracious."
Ulemper: "Seats and pillows could be more comfortable. All airline food is not good so okay indicated above is above expectations."
Ulemper: "So many delays and lost luggage. The craziest was leaving Manchester. I was supposed to have 30 minutes after leaving security at Manchester and would have done if they hadn't decided to board early. That's ok but then we sat on the plane waiting which resulted in leaving later than the original time of departure and therefore a large run for my connection at Copenhagen. Was badly organized clearly."
Fordeler: "they were quick and apologetic"
Ulemper: "I did not like having to pay Euro 70 for my luggage at the AP. I do not recall ever having got the option to pay for my suitcase online when I booked my ticket. You guys need to make this more clear."
Ulemper: "Spørsmål om mat og underholdning bør få et alternativ med "ikke relevant" eller lignende, siden det mat evt må kjøpes og siden underholdning ikke alltid er et tilbud."
Fordeler: "Feel like reacist Company"
Ulemper: "I didnt like the treatment of the crew."
Fordeler: "Nice crew"
Ulemper: "Not loose my luggage:)"
Ulemper: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."
Fordeler: "More leg room"
Fordeler: "The crew was OK, but nothing special."
Ulemper: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("
Fordeler: "The crew"
Ulemper: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"
Ulemper: "Crew on the ground was very rude"
Fordeler: "The crew was very friendly."
Ulemper: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."
Fordeler: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Ulemper: "Too much time spent at boarding. On luggage missing."
Fordeler: "Crew was awesome!!"
Ulemper: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."
Ulemper: "2 hours delayd and 1 free cup of water-:("
Fordeler: "Air France has the best crews! They really go the extra mile."
Ulemper: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."
Fordeler: "Crew was very nice and the food was excellent"
Ulemper: "wine selection divider between seats"
Ulemper: "The fligh Washington delay more than a hour"
Fordeler: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Ulemper: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
Fordeler: "Didn’t like the sandwich offered"
Ulemper: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
Ulemper: "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"
Ulemper: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Fordeler: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Ulemper: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."
Ulemper: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
Fordeler: "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
Ulemper: "Business class seats weren’t comfortable and too narrow no entertainment."
Fordeler: "Food, service, comfort"
Fordeler: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Ulemper: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"
Fordeler: "The crew were nice."
Ulemper: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Fordeler: "The crew and flight was faultless"
Ulemper: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."
Fordeler: "The quality of service from the staff and their courtesy. A great asset of the airline."
Ulemper: "My luggage was left behind - this despite my being lifetme platinum."
Fordeler: "The friendliness and courtesy of the staff."
Ulemper: "One piece of my luggage was left behind in Paris."
Fordeler: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Fordeler: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
Fordeler: "Crew very professional and nice food Boarding process well organized"
Ulemper: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Ulemper: "It was delayed"
Fordeler: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Ulemper: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"
Fordeler: "Always like Air France. They are in tune with keeping the traveler updated."
Ulemper: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"
Fordeler: "Arrived on time"
Ulemper: "Cattle car accommodations"
Fordeler: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Ulemper: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"
Fordeler: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Ulemper: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Fordeler: "Not much"
Ulemper: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."
Fordeler: "It was clean The crew was very kind Food was very good Flight was on time"
Ulemper: "Seats were exceedingly close Screens for entertainment were small and game controls were difficult to use"
Fordeler: "The flight was good overall. Friendly crew good attention."
Ulemper: "There was a delay due to technical dificulties in previous flight. This caused a delay in take off and no AC while waiting in the plane for 40 minutes."
Fordeler: "The food was good, the staff was very friendly and very nice,"
Ulemper: "The seat configuration in economy is unacceptable, the leg room is terrible and overall a very uncomfortable flight of more than 7 hours"
Fordeler: "I like service of AF"
Ulemper: "Small leg space"
Ulemper: "Better reading material"
Fordeler: "Not much to say here. It was a short flight, and it went smoothly."
Ulemper: "I’ll say the same thing about almost every flight I have, and this is mostly for the airlines. People might fly more and pay a bit more if you give us more room. Being crammed into a tiny seat with a bunch of strangers is never pleasant. Same in this flight. Nothing terrible, just the usual. Also, to the other passengers, sit down until it’s your turn to exit. What is wrong with you that you can’t sit five more minutes? Be polite and let the people in front of you go first, let them have room to grab their bags instead of having your elbows in their face."
Ulemper: "The flight was late by half an hour and I had to pay 60€ because my cabin bag was 2kg heavier than allowed."
Fordeler: "The crew was friendly. Baggage arrive safely. But the repeated commercial interruptions trying to sell things made me wonder if it was commission based - a nap was not possible from the announcements but you could buy things duty free. I am glad it was a short flight. A new plane."
Ulemper: "There are no queues. A free for all to load and unload the plane. If you are looking for Swiss order, look elsewhere. Nothing is free, not water (1.5 euro) or any other beverages or anything else. We paid double what the flight should cost to not even be offered water. The seats were lightly padded to maximize seats. There was a small amount of leg room but some. No power outlets, wifi or media. The worst aspect is I bought a flight on Baltic Air from Tallinn to Riga and had the price from Riga to Paris on the next tab on kayak. I bought the ticket from Tallin to Riga then flipped to buy Riga to Paris only to learn it was a bait price. The price was actually $200 more. Baltic would not refund the first flight (within minutes) so we were stuck to either walk away from our 2 tickets to Riga or pay the bait and switch rate. We begrudgingly paid 400 (200 each) euro MORE than the initial price shown so we could fly out of Riga back to Paris (to be back in Paris by Jan 7). A non alcoholic beverage, a small snack, and power access would be helpful. Ground crew helping with order would be helpful. I was shoved and run over trying to get onto and off the plane. It is the wild west of flying except the plane is new...oh, and it is 30 euro if you do not check in online ahead. But you will still need to stand in line to check a bag (where they can issue you a boarding pass)."
Fordeler: "Arrival in time"
Ulemper: "Compartment for hand luggage was full, no space"
Fordeler: "Big space to front seat"
Ulemper: "offer drinking water"
Fordeler: "Good, friendly crew. Plane was quite clean, although not perfect. Smooth flight."
Ulemper: "No food included in the price of my very expensive ticket, and to make it worse, I was not informed. There was no info while booking, no info while buying the ticket, no email after buying, no email from the airline, nothing. I’ve never even heard of a transatlantic flight without a meal included."
Fordeler: "Food offered on flight even though short trip"
Ulemper: "Was delayed so being on time"
Fordeler: "Small compliment from Air France was lovely and unexpected"
Fordeler: "All fine"
Ulemper: "Flight delayed 2 hours"
Fordeler: "Helpful crew"
Fordeler: "It was a fairly ordinary flight"
Ulemper: "Our luggage never arrived at our destination, perhaps something to do with a connecting flight although there were 2 hrs 15 mins between connections. After informing Male Airport, a message was sent to Condor. No news all day. Next day lodged complaint replied they're investigating. Holiday ruined"
Fordeler: "Simple no frills airline"
Fordeler: "Efficient boarding and disembarking."
Ulemper: "Shocked that I need to produce my own printed boarding cards (I don't travel with a printer), or I must produce it on a smartphone. Neither available - I showed my confirmation of check-in on my email and the agent printed my boarding cards. Your idea of asking 32 Euro for a boarding card is &^%(*"
Fordeler: "Instructions for connected flights at airpotr were clear"
Ulemper: "Connection time 10 minutes instead of planned 30"
Ulemper: "would not check my bag to final destination"
Ulemper: "There was a sceen right before my eyes telling me how much time of the flight was left. Even if I wanted to be unaware of the information I could not because as I mensioned it was right before my eyes. I was aware of almost every minute of this flight....found it hard to let go and just let time pass"
Fordeler: "Short, convenient, direct, value for money."
Ulemper: "Not comfortable, small plane."
Fordeler: "most of the crew were polite and helpful"
Ulemper: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance. one rude steward (Miks) July 21 Flt. BT444, 18:30-19:50... he just stood there watching me struggle up the outside staircase into the plane with my suitcase... scolded me for bringing suitcase on board, argued with me, etc. (I've traveled the world and this suitcase is always brought on board)... he was not service-oriented or helpful. thankfully, other staff did help... but he left a bad taste in my mouth for this airline."
Fordeler: "staff were polite, helpful, and efficient"
Ulemper: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"
Ulemper: "Abigail in MLA (Luqa Intl Malta), one of the sassiest and unhelpful agents I have met. Ask for payment for baggage, does something with my credit card- then tells me I need to go to another desk to pay. So inefficient. This on top of her and her gate buddy screwing around at the desk throwing things at each other. Professionalism is not here. To top it off, the plane sat on the tarmac for 40 minutes and we just about missed our connection. Dirty plane too, gum stains on carpet and dirty seats. Will not fly with these clowns again."
Fordeler: "Newer plane for this stretch."
Fordeler: "Short flight"
Ulemper: "They charged me 35 dollars to check in and the reason I did not check in was because their other flight was running late and was not sure I will make to that flight. It took forever to get bags in Riga. In the empty flight the way they were seating people was crazy. I'm lifetime gold with American Airlines so I do fair share flying and can tell you it's not a good Airline."
Fordeler: "Newer plane."
Ulemper: "The plane we were supposed to be on from Riga to Helisinki had mechanical problems so they switched our plane. We had an hour delay do to that. Then when we got to Helsinki our luggage never made it."
Fordeler: "Nice new plane, on time."
Ulemper: "I pre-paid two checked bags (one each for my husband and myself). At check in we were told I had not done this and we had to go pay at another desk in the airport and come back to the check in line, 40 euros each. I showed the agent my paperwork that showed one bag each--it was not explicit on the paper whether this was the allowance or what I had paid--and she shrugged and said "Bad information. You have to pay now and you can take it up with the airline later." This will be a pain in the neck."
Fordeler: "Good service, good connection in Riga! Perfectly on time!"
Fordeler: "Quick boarding, pleasant crew"
Ulemper: "Small propeller plane with very limited room, no in-flight service,"
Fordeler: "New planes"
Ulemper: "I wasn’t asked to prepay luggage & it cost me double. That makes me very annoyed."
Fordeler: "Nice crew"
Ulemper: "Please give out water for free"
Fordeler: "Flight was short and sweet, no problems to report."
Ulemper: "They delayed our flight from Gatwick to Riga with no information given to passengers. Many of us had a connecting flight with Air Baltic from Riga to Helsinki- which we asked if they will wait for us, the crew member said because the flight was also with Air Baltic, they will wait for us. We got there 10 minutes before take off, and the gate has already closed. Furthermore, we got to the Air Baltic counter, we were given 5Euro meal vouchers even though we will be staying at the Riga airport for 9 hours. Also they gave us terrible customer service attitude, which we definitely do not deserve after being delayed, and causing so much trouble on their behalf. Definitely do not recommend flying with Air Baltic again. I've never been this angry with any air line."
Ulemper: "Charging 30 Euros to check in at the airport is lunacy."
Ulemper: "This is an airline that has perfected the art of nickle-and-diming customers. One example: I asked for a glass of water. The smug flight attendant told me, “We only sell bottled water,” with a look that dared me to complain."
Ulemper: "I needed to cancel the flight a month before, and I got no refund"
Fordeler: "We arrived safely. Bilingual staff."
Ulemper: "The seats are worn and creek with every movement. There is very limited leg room even for someone who is short. When the person in front of you leans back it is impossible to reach your hand baggage or do anything but lay back in your seat. The landing was safe but not at all comfortable."
Ulemper: "In Stockholm they denied my boarding to Riga and Moscow as they told me that I need Shengen visa. When I was buying ticket I wasn't informed that I need to have Visa. I always travel through Europe with layovers and never have this issue before. I had to buy another ticket straight to Moscow and wait in the airport for 8 hours. I ask to reimburse me half of the price of this ticket."
Fordeler: "Brand new aircraft Wider seats as normal Good selection of food"
Ulemper: "We got disembarked from the aircraft for technical reasons, then they towed the same aircraft to the next gate and off we were. Delay almost two hours."
Ulemper: "Who charges for coffee, jeez"
Fordeler: "I was surprised by the professionalism of air Baltic employees. They dressed well."
Fordeler: "Quick boarding once the plane finally arrived. Planes are new."
Ulemper: "Flight was delayed approximately 45 minutes as a result of late arrival of aircraft - surprising since it was a morning flight.. I am 6ft2, leg room is VERY tight. I slept most of the flight so cannot speak to food or entertainment. Watch out for the fees! 5 euro per leg for a seat assignment 60 euro to check bags."
Ulemper: "For people who have Airbaltic as a connecting flight this might be very inconvenient. We paid 40 Eur/person each way for our luggage . That brings the price that you pay so much higher than you expect at first. Also if you don't print boarding pass ahead of time which we didn't (plus still needed to drop off checked luggage and check our passports) they want to charge you 30 Eur a person to print that drinking piece of paper. If you don't want to pay that get out of the line with all of you luggage, go to kiosk and print it, then come back to the line. But that's companies rules , employees just have to follow it. Another problem was their attitude. The guy who got our luggage was so weird. Showing off and talking to us like a boss. After giving us boarding passes he said we can go to the screen and look up the gate ourselves. I never write long reviews but man! they got me mad that day. Never say never - but I don't want to fly with this airline again"
Fordeler: "Fine, left on time, short flight."
Ulemper: "No complaints"
Fordeler: "Things moved along fairly well, especially once I was in Riga. The hour layover stressed me out because I wasn't sure if I'd make it to my connection in time, but the airport was not crowded so I managed to get through passport control fairly quickly and made my flight."
Ulemper: "Flight left a late, which was stressful with an hour layover in Riga where I had to go through passport control. Was very stressed, but made it with ten minutes to spare before my connection boarded because the airport happened to be not crowded."
Fordeler: "Booked on kayak and wasn't clear at all about check in or tickets, I looked many times. No way of checking in or getting boarding passes had to pay an arm and a leg at the gate. Also had to pay to check my bag on a half full flight. Have never had to check same bag with Ryanair on over 10 flights now. Will never use this airline again."
Ulemper: "I tried to check in on my phone and the app did not allow me. The only way was buying lunch in order to move on with the check in process. I decided to get to the counter and the person charged me US$ 35 euros only for checking me in (even though their app had problems to check in). They charged me in total US$ 100 for checking in and checking my luggage. The service was terrible, especially from the person at the counter. In addition to all that, my luggage did not arrive to the final destination and was lost for an entire week. Every time I called the airline, they were charging me per minute even though they were the ones who lost my suitcase."
Ulemper: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"
Ulemper: "Boarding tool a lot of time. We departed late"