Fordeler: "The experience was really good. I’ll be using JAL again."
Ulemper: "Keep doing a good job."
Fordeler: "Seat super comfy"
Ulemper: "All okay"
Fordeler: "JAL operates with incredible efficiency."
Ulemper: "The chairs were just a little uncomfortable, too firm, but everything else made up for it."
Fordeler: "Lots of Leg room"
Fordeler: "The crew members polite and nice."
Ulemper: "To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food."
Fordeler: "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
Fordeler: "The crew were very friendly."
Ulemper: "The entertainment selection is really small."
Ulemper: "Check in and apps stuck in 80'"
Fordeler: "Good efficiency for boarding an good in air entertainment"
Ulemper: "Delayed for an hour while already boarded"
Fordeler: "Spacious leg room."
Ulemper: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
Fordeler: "Food was great"
Ulemper: "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
Fordeler: "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."
Fordeler: "Check in early and easy.... Bags straight through to Sydney... JAL... What other airlines should aspire to."
Fordeler: "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
Ulemper: "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
Ulemper: "The crew kept accidentally bumping my chair and never apologized"
Fordeler: "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
Fordeler: "Courtesy and thoughtful services throughout the flight More leg room and better food than typical American Airlines’ economy"
Ulemper: "Can’t think of any thing"
Fordeler: "Lots of room, generous checked luggage policy, great airline."
Fordeler: "Excellent service, excellent seats and comfort . Good food"
Fordeler: "Flight was comfortable enough"
Ulemper: "4 stars for food and entertainment as it was only an hour flight."
Fordeler: "I liked everything with JAL. Seats are comfortable, good food, excellent service."
Fordeler: "Very clean and modern aircraft. Staff were friendly and attentive. They provided directions and a guide for travelers transitioning from domestic to international flights. Strongly recommend Japan Airlines."
Ulemper: "Nothing, well done."
Fordeler: "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
Ulemper: "Can't really say anything bad! It was great!"
Fordeler: "The flight attendance we're awesome"
Ulemper: "Nothing. This was a great flight."
Fordeler: "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."
Fordeler: "Boarding and crew"
Ulemper: "Lost luggage"
Ulemper: "more movie options!"
Ulemper: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."
Fordeler: "Nice and quick flight, had a free space next to me on plane"
Fordeler: "I liked the overall service and professionalism."
Ulemper: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
Fordeler: "The majority of the crew had facials that made me feel like I shouldn't talk to them. The food wasn't the best but that was expected. There was movies and shows that kept me entertained for a while. Seats are normal couldn't walk or get up often because of turbulence."
Fordeler: "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
Ulemper: "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"
Fordeler: "The seats were very comfortable, the staff were friendly"
Ulemper: "we requested for halal food when we booked the flight, but they brought us the normal food which we couldn't eat"
Ulemper: "Although, i booked businesss class l. I had to pay 1000 yen for each flight for seat selection. (They were giving me seats 50C) And no lounge facility either. All i got was 2000 yen and upgrade to J class. I had already paid extra for business class. This is highway robbery. No thanks JAL"
Fordeler: "The airplane and all crevices"
Fordeler: "The food and plum wine. The entertainment packet was nice too!"
Ulemper: "The folks coughing on the plane."
Fordeler: "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
Fordeler: "Comfort seat, decent food, polite service"
Fordeler: "JAL is the best airline I've ever flown."
Ulemper: "Food isn't to my liking but was good."
Ulemper: "too little legroom seating is designed shorter legged Japanese"
Fordeler: "Good flight! Confirtable seats, polite crew."
Fordeler: "excellent seat space and excellent in-flight service."
Fordeler: "Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff."
Ulemper: "Only 30 people were not priority boarding (including me). Not being Japanese makes you a second class citizen on Japan Airlines."
Fordeler: "Food was good, entertainment was plentiful. One of the best flights I've ever been on."
Ulemper: "Not a big deal, but I needed to borrow a pen and the flight staff hardly had any."
Fordeler: "Very polite and fast service, international Languages"
Ulemper: "Food was a bit boring and bland, but since it was only from Seoul to Tokyo, it was okay. But I was hoping for Japanese food instead of that Egg dish, the entertainment system needs to be updated since the touch screens had a delay of about 10-15 seconds or didn't even function at all."
Fordeler: "Courteous and pleasant flight attendants...exceptional service."
Ulemper: "Couldn't book preferred aisle seat...assigned a center seat. Not adequate leg room."
The service of Scoot airline was terrible. I bought wifi internet but failed to connect. I asked staff to connect, but they couldn't. I was very disappointed. I waste money. Food was terrible. I couldn't eat at all. I surprised to buy a water bottle separately. The ouny corrected a money. I will never use a singapare airline anymore in the futher.
Liked the boarding process. Seats and leg-room adequate.
I liked everything from JFK to Singapore Could have been better: if it were also Singapore Airline from Singapore to Bali
Food was horrible. Flt too crowded. Dirty bathrooms.
It is just a normal flight. Short flight. The Aircraft was bit older and was very shaky.
Best airline ever for economy
Fordeler: "I like the crew members"
Ulemper: "Entertainment selection and food could be better"
Ulemper: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Fordeler: "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
Ulemper: "Can not be topped up"
Fordeler: "Singapore airlines never disappoints"
Ulemper: "Flat bed in business class was disappointing. No way anyone taller than 6’ could stretch out. Overall, it was an inferior experience to business class on Cathay Pacific, which sets the standard IMO."
Fordeler: "Great seats and efficient service all round."
Ulemper: "Better food, better selection movies"
Fordeler: "Entertainment system ok"
Ulemper: "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
Ulemper: "Transit time is good for way too tight"
Ulemper: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."
Fordeler: "Everything food was better selection and allowed me to taste bali food before arriving. The seats were comfortable on the last plane Thank god"
Ulemper: "The layover in Singapore was a nightmare with insufficient hotel accommodation, nothing but Asian food and overly officious security staff."
Ulemper: "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."
Fordeler: "Seating was spacious, crew was attentive. Boarding was efficient."
Ulemper: "The food choice was not pleasing to me."
Fordeler: "Great service!"
Fordeler: "Excellent crew, service and food"
Fordeler: "Singapore airline is amazing, great service and quality entertainment."
Fordeler: "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Ulemper: "would like regular water bottles to be available for drinking"
Fordeler: "SIA service and food is always good. The flight went by quickly which is good."
Ulemper: "The entertainment system for the 777 did not have a touchscreen which I have been accustomed to on other SIA flights, but the main issue was the brightest setting for the screen was very dim. I think the screen is just old and not as bright as before."
Fordeler: "Entertainment ok but not newest, boarding smooth, food ok"
Ulemper: "Long waiting time for baggage, food not exceptional"
Fordeler: "Very good service."
Fordeler: "Great entertainment system for a short haul fl flight"
Ulemper: "Terrible food"
Fordeler: "Service by the crew was great"
Ulemper: "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."
Fordeler: "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
Ulemper: "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"
Fordeler: "Service was great especially the food"
Fordeler: "The crew on this flight we amazing had a great flight Thank You"
Fordeler: "More leg room than other airlines, superb service and excellent food!"
Ulemper: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Fordeler: "The service, kind and pleasant."
Fordeler: "Upgraded to biz class, which was fantastic"
Fordeler: "We did not die in a hellacious ball of flame Aviation incident!"
Ulemper: "Bulkhead seating (required for bassinet) Row 41, my seat was practically in the aisle. No where to put my feet without getting trodden on by everyone! Broken entertainment screen, would not stay upright, due to several hundred thousand past passengers bashing into it after having first trodden on the unfortunate passengers feet! Crew unresponsive with drink and food requests, I had to ask for services multiple times on several occasions. Pressing my 'attendant button' my light was lit for 10 minutes before a crew member noticed. My first trip on Singapore, my expectations were not met. Shame"
Ulemper: "Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough."
Fordeler: "Polite crew took good care of my needs"
Ulemper: "Food was really bad could do better . Movies were not as current but a good collection."
Ulemper: "cramped uncomfortable seats freezing cold"
Fordeler: "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"
Ulemper: "Plane was delayed and no apologies were made. We had to rush to our connecting flight."
Fordeler: "Crew was outstanding"
Ulemper: "No sound on my entertainment system"
Fordeler: "In-flight Entertainment. Orderly & on-time boarding."
Ulemper: "Food selection was limited given we were traveling Economy class."
Fordeler: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival."
Ulemper: "The movies choices in the in-flight entertainment were wanting."
Fordeler: "nice food, plenty of water, good service, quite comfortable & on board wifi if you need it"
Correction it was Doha to BKk I had seating problem. Phl to Doha was a goody
Fordeler: "As always crew magnificent"
Fordeler: "Wifi !!!!"
Ulemper: "Bigger seats"
Fordeler: "Tripulación muy atenta"
Fordeler: "The A330, despite being an old plane, had really good recline."
Ulemper: "The entertainment was very outdated."
Fordeler: "Too crowded"
Ulemper: "One more staff will be better"
Fordeler: "The service as usual on Qatar is excellent"
Ulemper: "2-2-2 setup is old style for business class and while the seats were nice it means either you are stuck by the window or need to move to let others out in the aisle"
Fordeler: "All crews are helpful especially to parents traveling with young kid."
Ulemper: "More variety of food would be great"
Fordeler: "Good Service.Efficient"
Ulemper: "No Phone charging facilities on back of the seat unlike other Qatar aircraft."
Fordeler: "The Crew was amazing. The Seat were the best Selling point fort business class"
Ulemper: "More space for the arm rest ans legs space"
Ulemper: "Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun)."
Fordeler: "Good service/Crew food quality and choice good."
Ulemper: "Need more choice of British TV Programmes rather than American"
Fordeler: "Good entertainment."
Ulemper: "Very cramped seating."
Fordeler: "Good leg space, friendly crew, excellent plane."
Ulemper: "This is for ALL airlines: It takes so long to get off the plane!"
Fordeler: "Plane was very empty so it allowed us to spread out."
Ulemper: "Cabin noise was loud. There was a high pitched whine throughout the whole trip."
Fordeler: "Went out of their way to be helpful"
Fordeler: "Gave food vouchers due to extended layover. Marché food quality is average at best."
Ulemper: "Biggest problem was late arrival, missing connection. Lateness caused by them at first, then a departing passenger caused further delay. But they were late to begin with. Next problem was their REFUSAL to give me an aisle seat. I reserved an aisle seat originally, aisle seats were available when I tried to change, but agent REFUSED to accommodate me with either aisle or window. Sat in middle with huge guy next to me. Very uncomfortable. Food was mediocre on this leg. Oh, and late departing AGAIN. Will seriously look for other options on next trip."
Fordeler: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight."
Fordeler: "Crew were good, food was decent"
Ulemper: "Equipment/electronics was a bit dated."
Fordeler: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Fordeler: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Ulemper: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"
Fordeler: "Individual service, happy and natural looking crew, comfort and company aim."
Fordeler: "everything went smoothly, no delays, boarding was easy and quick"
Fordeler: "All around great airline. Comfortable for super long flights and completely accommodating."
Fordeler: "Flight attendants very nice"
Ulemper: "Boarding at JFK. PHONEY wheel chair users. Saw a woman with one leg who.REALLY needed one tough it out while others were just lazy. I saw them walking after wards. They just don't want to wait in.line. Handicapped should have wheelchairs but once they have them they should wait like everyone.else"
Fordeler: "Films Service"
Ulemper: "Not enough films"
Fordeler: "Heavenly for an airplane ride!"
Fordeler: "see above"
Ulemper: "see above"
Ulemper: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"
Fordeler: "Good, drinks, service and entertainment system."
Fordeler: "i do like service in plane and at the counter no problem with baggage.all ok.thank for good service.sincerly vladimir hodan"
Fordeler: "Loved the food and entertainment."
Ulemper: "Not enough leg room and space between the chair in front."
Fordeler: "Stopover in Doha fun. The people are so friendly."
Ulemper: "Crew nice alway take care customer"
Fordeler: "The flight attendants was nicer on this flight then the US to Doha flight"
Ulemper: "Seats were not comfortable"
Fordeler: "Could not be more impressed with the airline, absolutely would recommend to anyone!"
Fordeler: "Comfortable seat and good service"
Fordeler: "In-flight entertainment is excellent. Some of the grew also excellent. Had excellent seat 68d. Lots of leg room. Aircraft looked brand new."
Ulemper: "6 hour delay with no explanation. No apology. Stuck in transit with nothing to do. Not impressed at all. Boarding also delayed. Food on this flight was very poor."
Fordeler: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Fordeler: "Nice and spacious aircraft."
Ulemper: "Some confusion on Hindu meal and vegetarian meals."
Fordeler: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Fordeler: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Ulemper: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Fordeler: "The staff"
Ulemper: "I thought the flight was fine :)"
Fordeler: "Attentive service ready to appease any request very clean toilets"
Ulemper: "Type of aircraft Films Selections in particular World Group not changed much since April"
Fordeler: "I will fly Qatar again"
Fordeler: "A 380 plane is the best. Staff were attentive. Good good for airline. Great entertainment system"
Fordeler: "Top notch service by Qatar airline. They accommodated us. We don't eat beef or chicken and didn't know you could request vegetarian online before flight. They found a fish meal and informed us to apply for meal online."
Ulemper: "Seats too close. Person in front was in our lap almost."
Fordeler: "Good entertainment options"
Ulemper: "More beverage services"
Fordeler: "Excellent crew. Got on just in time. Last one on the flight but they were very understanding. Loved the airbus A380."
Ulemper: "It was great but food could have been better. Process to get onto the flight at DXB was much longer and complicated than it needed to be. Huge airport and big distance between connecting flights."
Ulemper: "Crew didn’t manage noisy passengers at business cabin"
Fordeler: "Crew, food, drinks, and seats were fantastic"
Fordeler: "The crew were superlative."
Ulemper: "The seat folded to a flat bed, yet the boulder area remained raised, making the comfort level for a tall person, somewhat rest cited. My neck really quite sore as a result. Was an old plane tho, and the controls for movies , seats etc were archaic"
Fordeler: "nice comfortable flight"
Ulemper: "depaert on time"
Ulemper: "Too long of a wait for "parking" after landing"
Fordeler: "Full plane. Boarding could have been easier with two entry points into the plane"
Ulemper: "Plane was late leaving but made up time."
Fordeler: "I had 4 sectors except the first one 3 of them was with unfriendly cabin crew not smiling at all not responding the calls."
Fordeler: "Great service!"
Fordeler: "Outstanding and very helpful service"
Fordeler: "Jumbo jet plane was fantastic."
Ulemper: "None for now"
Fordeler: "Very Very Good"
Fordeler: "Inflight entertainment was good but that doesn’t make up for lack of equal treatment of all passengers"
Ulemper: "They are racist!!!!! Segregation and all!!!!! For my more than 12 hours layover I had to pay for my own hotel!!! Yet other travelers were given free hotel vouchers. As a matter of fact I was kept waiting for nearly half an hour in the middle of the night even though I had been waiting for service ahead of them."
Fordeler: "Business class setup Bar Staff"
Ulemper: "Being seated 5 rows and a bulk head away from my wife. Configuration of Two class A380 business class is at the back of the plane with all that increased movement and you have to wait for economy to exit before you can get off. Your diluting the benefits guys for economy profits."
Fordeler: "Same as above"
Ulemper: "Same as above"
Fordeler: "Professionalism of flight and ground crew. Movie & entertainment selection. Overall cleanliness of aircraft. Better comfort due to wider seating."
Ulemper: "The fact that this was the shortest flight of my trip - Wish my journey started this way."
Fordeler: "Didn’t get this flight as we were so delayed."
Fordeler: "Good space and entertainment. Crew was excellent. Really enjoyed it."
Ulemper: "Food. It’s plane food wasn’t impressed."
Fordeler: "A380! Overall is good. I liked a bag of accessories including eye mask and socks."
Ulemper: "In flight food in Arabic style, my brother didn't like much of that styled food. But I'm OK with it. They provided light meal ( "pide" lamb/veggie filled bread or choice of fruit). The veggie pide was a bit weird. But overall, the food was not so bad."
Fordeler: "After our trip from Cape Town to Dubai with Emirates which was not that great we where pleasantly surprised when we where bumped up to business class from Dubai to Bangkok. We did not expect this. Although we did not take advantage of all the extras business class has to offer we had a great nights sleep and the breakfast was superb. The cabin crew was excellent all the time. Thank you Emirates."
Fordeler: "The big tv on the seat backs."
Ulemper: "The seats were too close to each other."
Ulemper: "Bad terminal atmosphere. Hot and dirty. Pool management transportation to airplan. Man in black suit officer bad manner for service."
Fordeler: "all entertrainment onboard is excellent ."
Ulemper: "the flight is good,,but unfortunately the staff is not accomodating that much,,need some basic training on what kind of food you are serving to passenger.."
Fordeler: "Attentive crew (Busines cabin was near empty). Highlights the deficit caused by large occupancy A380 Business cabin. A380 business cabin has been economy classed to within an inch of its life, too few crew and those that are on duty disorganised and stressed. 777 crew ratio was 3 crew to 1 pax :)"
Ulemper: "Engine noise. Boarding in Dubai was a farce as called to gate even though aircraft was severely delayed inbound. Surly lounge staff didn’t help. Business Class gate desk ‘closed’ even though staffed as person was busy on the phone. Weird 2 - 3 - 2 layout means window and centre seats have to clamber over reclined neighbours. Seat width better than A380 and also less tomb like when reclined to nearly flat bed."
Ulemper: "The connection in Dubai was horrible. The 30 minute bus ride is so ridiculous. It's very difficult to even find the Business Class Lounge. No greeters. No signage. Terrible service. Even pajamas are not provided in Business Class --- unlike on Qatar Airways."
Fordeler: "Emirates is my carrier of choice, and that's due to their continued service standards, friendliness and rates. This flight was pretty empty so service was even better and I was able to spread myself out. Also, well done to the crew. They continue to maintain high standards."
Ulemper: "This is the first time it's happened to me, but I was scheduled to leave Oslo on Wednesday, but Emirates cancelled my flight and put me on the next one. It would have been alright had they offered some sort of compensation or made it up to me in one way or another, but that was not going to happen. They cancelled and the cost was on me (as per the T's & C's I was told) and that was pretty much that. Here's a hint, it seems like their Scandinavian flights are underperforming and in a cost saving effort, they're randomly cancelling flights. I subsequently found out they did it to someone else in the area causing them to miss two days of a pre-booked vacation. So, if they cancel, it's going to cost you a lot more in a city like Oslo to wait a day - not to mention the costs involved in missing work or vacation, so maybe shop around then. I still like Emirates, but I'm feeling a little burnt after this episode."
Fordeler: "Streamlined flight compared to Boston to Dubai flight. Still very pleasant staff"
Ulemper: "Seats not as comfortable as possible in coach"
Fordeler: "Very relaxed, good food and beverages. Loved the bar/lounge area. Staff very friendly and helpful. Will definitely fly Emirates again."
Fordeler: "Great flight."
Fordeler: "I liked the in flight entertainment, food, and decent leg room in comparison to other airlines. Also, a plus they have a good beverage selection."
Ulemper: "Not much I didn't like"
Ulemper: "My seat was changed after I had booked and paid for flight."
Fordeler: "Affordable price"
Ulemper: "Unfavourable flight schedule- Midnight arrival.. tired."
Fordeler: "Low fat meal was great! (the salmon one)"
Ulemper: "They broke my checked in luggage!!!"
Ulemper: "I and my friend booked together but we had to sit separate. All round trip. What the hell? The plane wasnt even full."
Fordeler: "Lovely online and phone customer service reps. Comfy flight with good entertainment (tv)."
Ulemper: "My baggage (x3) was delayed 3 days, which was frustrating to say the least. I received no apology email or flight discount/refund/coupon, etc."
Fordeler: "Everything was Great !!"
Ulemper: "late take off and even on arrival took 20 minute halted near runway as there was no space for disembark ."
Fordeler: "the entertainment was great and I love it."
Ulemper: "Too cold!!!! When asked for a blanket, crew members gave excuses to why blankets are not available; however, other passengers had multiple blankets. Due to the unorganization of the crew, I had to keep paging for attendent only to be forgotten again. Boarding was not controlled. Passengers gathered around boarding attendant which made getting through zones frustrating. For the amount of money paid, I was hoping for a much better flight."
Fordeler: "A380 Quiet airplane ride"
Ulemper: "Food was bland"
Fordeler: "Comfortable seats not packed"
Fordeler: "Food was good for all nations (although red wine was fair quality, over all was superb). Hundreds of movie channels classic and new ones (but some had no English subtitles)."
Fordeler: "food and Boarding"
Ulemper: "seats, I flight entertainment jacks were not working"
Fordeler: "Movie starts as soon as seated"
Ulemper: "No Emirate staff presented to due with the 20+ hours delay. Just sent their representatives who are not powerful to make decisions and at the end we have many questions not answered. Eg. Any earlier reconnect flights? Any alternative airlines? What is the checkout time of the compensation hotel? Any meal compensation if not staying at their hotel? Etc."
Fordeler: "Watched the entire Mike Tyson Mysteries box set."
Ulemper: "The ending of the Steve Jobs movie was a little pat."
Ulemper: "Service was poor. Food was not up to standard. Crew had no clue except for standard operating procedures which were not the best."
Fordeler: "Great food and lots of entertainment options. Friendly helpful crew."
Ulemper: "There was a delay due to technical issues. They had to switch planes, which took a couple hours. But they gave us a free meal at the airport, while we waited. Unfortunately, they immediately fed us lunch after we took off, so it was two quick meals. I guess it is better than too little food."
I don’t like this lines because my flight from Zurich to wasaw was canceled and I spend 8 h in Zurich airpot for nothing
The crew and food were great - the ground crew in Zurich was extremely slow in helping guests.
……our flight from Rome to Zurich left 90 minutes late and we missed our flight to Newark
Swiss Air rescheduled our connecting flight to 7:45 am. Our initial flight didn’t land until 10:20 am. The people at the Swiss Air counter said our flight was canceled. It was not canceled. THANK GOODNESS for United who rescheduled us on a flight the following day. Kayak, I was on hold the night prior to our flight to speak with you about this scheduling nightmare for 2.5 hours before the call was dropped. I did not receive a call back. I am very unhappy with Kayak’s customer service and lack of communication and do not plan to use your business in the future.
The flight attendants did a exceptional job the entire flight providing attentive service.
Friendly staff inflight, flight delayed.
Fordeler: "sidefini landig, merci."
Fordeler: "comfortable seating, friendly helpful crew, good food"
Ulemper: "sometimes too cold sometimes too warm"
Fordeler: "Crew was very nice and responsive."
Ulemper: "The flight was so hot. No personal air controls. Economy was horribly small."
Ulemper: "Screens need update, mis functions on equipment"
Ulemper: "The seat bottom was very uncomfortable and made my bum sore the rest of the day."
Fordeler: "Great crew who tried to address my broken in seat entertainment."
Ulemper: "My inseat entertainment could have worked."
Ulemper: "After showing passport to get boarding pass, had to line up to show passport again to get boarding pass stamped at gate-no instructions, just a line.. Why!? Poor communication."
Ulemper: "Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?"
Ulemper: "1.5 hour delay departing put a slight damper on this flight but otherwise it was fine."
Fordeler: "The flight was smooth and on time. The flight crew did everything alright."
Ulemper: "Connecting flights. All lies, no cooperation. Not a small airport as it takes nearly half an hour to get to Gate E. Too few characters allowed to explain all we went thru."
Ulemper: "Seats are too cramped for an international flight."
Fordeler: "We left on time, arrived on time. Flight went well despite lasting over 10h30"
Ulemper: "Two of the flight attrendants in our area were in a bad mood and it showed."
Fordeler: "I enjoyed the 7 lay over. Took a train to the city (12 minutes ), walked around and shopped, ate and tracked back with the train . A nice stop over"
Fordeler: "On time, friendly and incredibly efficient. Runs just like trains, just at a higher elevation!"
Ulemper: "For the home of Emmentaler I expected a bit more taste from the cheese sandwich."
Fordeler: "The seats would recline too far so that people behind would get their range of motion uncomfortably limited."
Fordeler: "Fast boarding and deplaning."
Ulemper: "Not clear seat bookings cost $35. I was assigned the last row. Extra short width, pitch, couldn't fully recline (A340-300) Terrible food. Super old, tired plane. Crappy in-flight entertainment with non-intuitive controls. Poor air conditioning. I felt like I was stuffed in a cage for 7 hours. Way worse than United domestic."
Fordeler: "Direct connection from San Diego to Zurich. Fresh, crispy and delicious bread on the flight!!"
Ulemper: "The food and service was better than that of American airlines, but no comparison to food and service of any Asian airlines (including Singapore Airlines, Thai Airways, Japan Airlines, ANA, Korean Airlines). The Edelweiss brand is too much based on outdated stereotypes and Heidiland. Nobody in Switzerland walks around dressed and make-uped like the stewardesses of Edelweiss air."
Fordeler: "Took care of every need with a smile and class"
Ulemper: "Seats uncomfortable"
Fordeler: "Everything! Very professional, great food"
Ulemper: "Cabin temperature was a little hot"
Ulemper: "Boarding is a mess There is no order at all That delays the flight"
Ulemper: "My Swiss flight to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."
Fordeler: "The crew took very good care of us with food and drinks"
Ulemper: "Updates by the captain about the situation were too few, too infrequent."
Fordeler: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Fordeler: "On time, good service, nice crew"
Ulemper: "Tight space for legs when chair is in flat setting"
Fordeler: "The food"
Ulemper: "There was one flight attendant that was rude. The reat were very nice."
Fordeler: "Leg room"
Ulemper: "No entertainment"
Fordeler: "Plane was comfortable (for a plane) and the staff were polite and efficient. The flight made up lots of time and the in flight snacks were very welcome."
Ulemper: "The flight was very delayed, and the communications from Swiss was lacking. In fact their app thought the flight had taken off and landed on time?!"
Ulemper: "Online checkin was tricky. No help for online form which were probably translated from another language . Took me a few guesses to figure out what the 'valid for' field actually is... Departed 30 minutes late"
Fordeler: "The service on board was excellent, I would use this airlines in the future..."
Ulemper: "No tv's on each seat. Seats are. Dry thought and uncomfortable and snacks are terrible"
Fordeler: "By far the worst experience I've ever had in my life. 1. A day after I perches a multi destination tickets I called Swiss air costumer service requesting to upgrade my tickets to business class. no one would even try to help me. They just kept saying I need to contact my travel agent. After 3 phone calls I gave up and decided to wait and upgrade my ticket at the airport. 2. In Prague the night before my second flight I hurt my knee real bad to a point that I couldn't walk at all. The next morning I call Swiss air costumer service again trying to explain them my situation telling them I can't fly and won't be able to make it to my flight. Costumer service cancelled immediately all of my remaining tickets and try to sell me new tickets for a full price. I said I don't mind buy and pay for the one flight I missed but there is no reason for her to re sell me the rest of my tickets that I already paid for, again. Then she start to change prices up and down like in a Chinese flea market. At that point I begged her to talk to a supervisor but she Kept ignoring my request and just try to negotiat for a lower charg she kept me on the phone for 5 hours. My hotel phone bill for that one call cost me 150€. I never got to talk to a supervisor but she took down the charge to 517$ Not included a new ticket flying out of Prague. 3. For my last flight going home. I showed up 2.5 hours Earlier. asking to upgrade my sit to business fin desk send me to talk to asupervisor. The supervisor was trying to process my request but didn't seem to know what he was doing at all. One minute he was on his computer then the next minute on the phone with Swiss air headquarter then back on his computer for more then 35 minutes with no resolute. I still had an hour and half before take off when he told me he can print me the ticket but it's to late now since the gate for my flight is close and I already missed my flight. I said that's impossible cause I still have an hour and half to my flight but he insist on the gate been close and there is no way I can get on that flight. Right away I run back to front desk asking them to print my ticket as fast as possible cause I would really like to get on that flight. In front desk they told me not to worry cause I got plenty of time to get on that flight. So I gave up on the business upgrade and told them that at that point I'll be just as happy to sit by the window. Of course they put me on the very end exactly in the middle. After the door was locked I looked around and saw plenty of free sits available including by the window. 4. In Zurich I finally managed to upgrade my last flight coming back to Tampa fl to business and noticed that the only way they could do that was by contacting Swiss air headquarter for approval. When I asked why is that since I fly a lot and never seen anything like that before one of the lady's there told how Swiss air left all of their front desk powerless and all decisions must be made by headquarters."
Ulemper: "When we finally arrived in Tampa. It hook them an hour and a half to get are bags out. I honestly doubt I'll ever fly Swiss airlines again. Ever. Absolutely the worst experience I've ever had flying. Ps the crew on the plain ware a lot nicer and more professional the people on the ground."
Fordeler: "The new aircraft"
Ulemper: "Lavatory wasn't clean enough"
Fordeler: "Best airline I have ever flown"
Fordeler: "Professional polite crew."
Ulemper: "Seats too SMALL Food not eatable"
Ulemper: "I would have like an announcement to let me know what times food will be served. I woke up just as the crew had passed my row for breakfast and then couldn't get the attention of the lady to serve me breakfast. A vegan option for the menu would be excellent. The leg room on the plane was also very reduced for an 11 hour flight. I wish I would have been offered to pay an additional amount and upgrade to the business class. This option was never offered to me at check-in."
Ulemper: "Was asked to give up my aisle seat (D 40) seat om a 13 hour flight for a less comfortable one (F). Put on the spot to give up my seat for a couple with a 6 month old infant due to the fact that the attachable bassinet had to be in front of the D seat. Neither the parent or myself felt very good about my displacement."
Fordeler: "I never used Swiss Airline before but my friends told me crews are very professional and clean... She is right!!!Their crews, Foods, and very clean environments.... had a wonderful experiences"
Fordeler: "Flight attendants were polite and very nice."
Ulemper: "Flight was delayed, as a result i missed the next flight to Washington DC. My whole schedule was messed up as i had to fly through Chicago. My luggage was lost and i only received it 2 days later. Will file the complaint."
Fordeler: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Fordeler: "Crew was more friendly here"
Fordeler: "only a short 1 1/2 hr flight but the attendant was wonderful."
Ulemper: "only problem was with the pull out tray. We were in a bulkhead seat and my husbands tray was loose and tilted and his juice spilled all over. The attendant was very good and helpful in cleaning up. Think that the trays should be checked and tightened if necessary."