I loved both the ground and flight crews. They're so patient and willing to accomodate us and help solve problems. I only wanted to suggest if they can give us more new or not so new movies to watch.
Great airline with friendly staff, on time departure. Unfortunately their website is really difficult.
Ulemper: "Great flight everything smooth - the food is fantastic I flew economy and received excellent food. The employees are very friendly and the plane was a recent model Boeing very smooth."
Ulemper: "On long flights, the seats need to be more comfortable and there needs to be more entertainment options. Also was not sure why we could not book seats even though we booked tickets in October."
Ulemper: "Food was really unpleasant and entertainment all out of date movies"
Fordeler: "ANA is nothing but amazing. Great customer service and pleasant ambiance."
Fordeler: "Crew was excellent, great Japanese culture on display, overall travel seemed much more relaxed and peaceful compared to the typical US airlines."
Ulemper: "More western food options, better selection of tv shows for entertainment"
Ulemper: "We did not make this flight and had to take the train instead"
Fordeler: "Crews were great. They worked fast and helpful."
Fordeler: "One of the best service! Thank you!"
Ulemper: "Flying with ANA is awesome, the stewardesses are very nice!"
Fordeler: "Overall the service was good."
Ulemper: "ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
Fordeler: "Premium economy is the way to go! Comfy seats with plenty of room; preflight lounge access."
Ulemper: "Unfortunately, premium economy is the only way to go, because economy class seats are very cramped and "locked" in the upright position (for a 10+ hour flight), and it's a bit pricey."
Fordeler: "Food and entertainment has to be better."
Ulemper: "In Chicago, the flight was delayed for almost 4 hours which in turn made us miss our connecting flight to Jakarta. Then next flight available flight to Jakarta was 24 hours later."
Fordeler: "I enjoy ANA and choose to fly with them, normally a good flight"
Ulemper: "All our issues were another passenger, not ANA’s fault"
Fordeler: "Excellent service & friendly"
Ulemper: "Food was cold"
Fordeler: "Typical ANA quality as always."
Ulemper: "Nothing in particular."
Fordeler: "Food was good and staff were very helpful. The boarding zone in economy class were easy , it started from the last to the front."
Ulemper: "Check in was a little bit confused, we arrived 5 hrs. Before our departure thinking that we can check in our luggage so we can rest in the gate area, but we had to wait 3 hrs to open the check in counter."
Fordeler: "The 787 was awesome. Very comfortable. Great staff and service."
Fordeler: "Friendly staff, comfortable seats, able to watch new release movies, good food."
Fordeler: "The plane came from LAX was 45 minutes late...but not a problem.....still ok"
Fordeler: "The food, choices of entertainment, and the crew"
Fordeler: "The crew were helpful and nice. It was comfortable."
Ulemper: "The food was horrible. The movie selections were quite limited."
Fordeler: "Food tasted great, flight attendants were super nice love the food holders under the seats to rest your feet"
Ulemper: "Nothing really to Complain about. Selection of movies could have been a little better but it’s a Japanese airline didn’t expect a lot of American Content"
Fordeler: "Staff and crew and food!"
Ulemper: "We could not check in online. This was frustrating and we do not know why?"
Fordeler: "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
Ulemper: "Internet was more expensive than it should be"
Fordeler: "Nice 777 plane, good snack"
Fordeler: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"
Fordeler: "I liked the way the pilot talked to us and let us know what was going on and still got us there on time even though our departure was slightly delayed."
Ulemper: "There had to be something better than pretzels."
Fordeler: "Friendly crew, delicious meals, comfortable seats. Would fly no other airline to Japan."
Fordeler: "Staff were friendly from check in to disembark. Food was quite good. Boarded on time and people were accomodating of one another in the entry and exit process."
Ulemper: "I was travelling with my twin 11 yr olds one of whom has limited sight. They normally only allow early boarding of young children, but we need extra time as I have 2 children to organise and my daughters sight dictates that i have to assist her. Other passengers were not impressed. I would like the airlines to take the initiative to have all children boarded early as if we board with everyone else, the aisles will be blocked as my children try to get organised."
Ulemper: "The food was not as good as in my previous flights."
Fordeler: "Big TV screen. Food."
Fordeler: "Outstanding customer service, I was especially impressed when the flight attendants would intermittently clean up the restrooms- something that definitely doesn't happen on US airlines. Good food as well."
Ulemper: "Again, would prefer a larger selection and more change with movie choices."
Fordeler: "Wonderful service"
Ulemper: "Food was on the very bland side"
Fordeler: "Crew very helpful and reassuring though plane late on arrival in tokyo."
Ulemper: "Due to snow in Seattle area plan departed 2 hours late which made a short connection time, but all went well."
Ulemper: "Connecting flight from Narita to Washington. Please consider giving enough time for passenger to check in. Security line is so long and very slow."
Fordeler: "The ANA crew were very sweet and accommodating"
Ulemper: "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."
Ulemper: "Both flights took off late one flight was over an hour late I missed my connecting flights and was forced to take 2 additional flights instead of my direct flight The food is Japanese cuisine, if you are ok with experimenting and like their cooking. The flight attendants were not able to communicate with us in English regarding our missed flights"
Fordeler: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Ulemper: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Fordeler: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Ulemper: "Would like to listen to ATC"
Fordeler: "Incredible service"
Fordeler: "Wonderful leg room for the flight, great selection of movies, wonderful staff, food is excellent, bathroom clean and large for airplane. Truly this was a fantastic experience"
Ulemper: "Nothing, they did run out of my breakfast food choice but the other choice ended up being great so Can't complain...."
Ulemper: "I asked to move my seat to an aisle seat in order to not disrupt a neighbor when needing to use the washroom and was kindly given another seat by the flight attendant but then was later asked to move back to my center seat. Having me move around caused confusion and made a ackward situation for me."
Ulemper: "No individual air conditioning. Centralized AC got hot. Old plane 777 Once I got to lax, there were no guide on getting to domestic connecting flight (united). After getting pampered with awesome ANA service, you get slapped with horrible united customer service."
Fordeler: "Nice crew, clean lavatory"
Ulemper: "Had a chance to select seats only for return flight Seats were too narrow"
Fordeler: "I slept most of the way home so didn`t use the entertainment."
Fordeler: "It was an awesome flight, very nice and great service,"
Fordeler: "I love the food and the girls was fantastic"
Fordeler: "Was able to request a gluten-free meal for the flight"
Lush food, excellent service, superb seating/bed, plenty to drink and one of the best flights I have ever had.
Size of seating to & from Japan was exceptionally small compared to US flights (Jet Blue & Alaska). Also, the food from Japan to US was not good.
The most I like from Singapore airlines is the food comparing to other airlines. Also found a good movie to watch. Sometimes it's difficult to find an interesting movie on many airlines.
The crew was very courteous and helpful, great experience!
They need to have a restroom in that big room that they seat you in before boarding.
We enjoyed the flight very much. The flight staff was very helpful and friendly.
Delays were given at intervals. So we were informed
Fordeler: "Again seats space could be better. Crews were very attentive."
Ulemper: "Other passengers reclining their seats could be a nuisance..."
Fordeler: "Friendly staff. Both two meals were awesome."
Ulemper: "Already done."
Fordeler: "The crew was great although I needed to ask them for my meal cause they passed by me. They thought I had my meal already which I didn’t. I don’t think they did it on purpose so it was just misunderstanding. My flight was on SQ 38 from Singapore to LAX on October 30 2019 Other than that. All is amazing. I will still highly recommend Singapore Airlines to other people."
Ulemper: "I think I have nothing in mind about improvements because I can see they have been training very well. I would like to say keep up the good work"
Fordeler: "The crew service is good. Not great, but still above average from other flagship carriers."
Ulemper: "The seat (B787-10) is so cramp!!!"
Ulemper: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Ulemper: "I think the food in our flight was not that good.."
Fordeler: "I didn't like the trip much. After the trip we found out that our body was bitten by fleas. Our body is now full of rashes, every part of my body is so itchy. We was seated in 61A and 61C, seems like in the previous flight a dog was sitting there or some kind of animal that left fleas in the sit."
Ulemper: "Please clean better the seats. This is unacceptable, not a good way to start a trip in Japan. We only hope to get better sitting in our last flight with SQ, from Japan to LA."
Fordeler: "Everything, perfect flight"
Fordeler: "The cabin crew was pretty good. This was the only saving grace in otherwise very poor experience"
Ulemper: "The flight was delayed by 2 hours and they changed the gate from one end of the terminal (A15) to the other (C1). The waiting area was cramped. This being the home of Singapore Airlines, the way managed this entire thing was pathetic. Boarding announcements were also confusing."
Fordeler: "Extra leg room, great service and good food."
Ulemper: "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"
Fordeler: "Premium economy was great."
Fordeler: "Seats are big as old plane"
Ulemper: "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"
Fordeler: "Clockwork prompt"
Fordeler: "In flight entertainment systems"
Ulemper: "I had beef with mashed potatoes but I found the beef was quite tough."
Ulemper: "The desserts. The bun."
Fordeler: "Flight crew great"
Fordeler: "Service by the crew was great"
Ulemper: "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."
Fordeler: "The flight attendants were amazing."
Ulemper: "Inflight entertainment wasn't as extensive as in previous years."
Ulemper: "Expected to have more indian movie choices."
Fordeler: "The food is very good in economy. Large screen tv gor movies and games."
Ulemper: "all was good, nothing bad"
Fordeler: "United miles."
Ulemper: "Entertainment very poor, no selection, I took the flt in Jan and the movies and selection was sane in Feb. Bad. Food was so so."
Fordeler: "I liked there was an opportunity to bid on an upgrade"
Ulemper: "Our bid was rejected yet there were empty seats in premium economy. Our bid was within the recommended range. You certainly would not have lost money upgrading us."
Fordeler: "Classy cabin staff"
Fordeler: "everything is perfect"
Ulemper: "the food on Silk Air can be better"
Fordeler: "Service was best in class"
Ulemper: "Planes are old. They never seem to use newer planes on the Brisbane leg."
Fordeler: "Crew, plane, punctuality"
Fordeler: "Very helpful and polite staff"
Ulemper: "Old B777-200 with small personal screen. And they don't have pillows on board."
Fordeler: "Upgraded to biz class, which was fantastic"
Fordeler: "Great service and very friendly staff."
Fordeler: "Getting up at 4am on a Monday (post Singapore 7s) - couldn't have been a better timing for a free upgrade (as the plane was full). Travelling on Singapore Air is always a pleasure - but that made it even better....."
Fordeler: "everything, excellent job"
Fordeler: "Entertainment was great"
Ulemper: "The food is getting worse"
Ulemper: "cramped uncomfortable seats freezing cold in the plane"
Fordeler: "Flight Delhi to Singapore was uncomfortable. Flight to SFWas very comfortable. Roomy seats. Good service."
Ulemper: "Segment Delhi to Singapore."
Fordeler: "Flight on time"
Ulemper: "The in flight service was not as good as I remember the last few times I flew with Singapore. ."
Fordeler: "Service was great, food was alright, was able to move from a middle seat to a window."
Ulemper: "The flight I was supposed to take from Nanjing to Hong Kong by Hong Kong Airlines in the afternoon didn't exist so I had to take a morning flight. Was given no warning and had to check on my own. The Singapore Airlines flight was on time though."
Ulemper: "I have no complaint"
Fordeler: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Ulemper: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
Ulemper: "The entertainment was poor"
on Oct. 16, 2016, I flew ACC to DOH on QR1424 with my Dad who is 81. Ryan Mostafa and her crew were EXCELLENT, such great accommodating service, such amazing hospitality that from now on I will always fly Qatar when possible!
More variety in the entertainment - for instance more competitive sports -soccer, basketball, etc
They did not let my uncle fly
Fordeler: "Seat comfortable"
Fordeler: "Business class is the best"
Ulemper: "I don't understand how this company has a high rating in service. We missed our connection because the plane was delayed and they treated us poorly. How can you have a complimentary lounge for people missing their flight but not allow people in. I guess because we were only economy. When asked could we pay for an upgrade to business class, the attendant responded with "oh, its expensive" I didn't ask how much, I asked if we could. I never felt so insulted. The food was terrible. By the time they got to us, our food was cold and they ran out of the menu item we wanted. I have no intention of flying Qatar again. I will stick with Emirates"
Fordeler: "Seat was comfortable and entertainment selection was good."
Ulemper: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Fordeler: "The supervisor has a good customer care and all the crew are so wonderful. I was so pleased. Thank you."
Ulemper: "Thank for everything it is excellent"
Fordeler: "I like that they deliver me safe and sound to Vietnam"
Ulemper: "I would prefer no interruptions while I am watching my movie"
Fordeler: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Fordeler: "Great crew and front desk"
Fordeler: "Leg room and cleanlness. Polite crew members"
Ulemper: "No entertainment. Very old movies and mainly in other languages not English. None for blacks to watch or listen"
Fordeler: "service attitude"
Fordeler: "They are the best"
Ulemper: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Fordeler: "The service of the cabin was great!"
Ulemper: "The food was not of the quality I would have expected from the expectation created by the airlines marketing. We boarded close to a full hour later than scheduled and the boarding process was very slow."
Fordeler: "Flight crew was very helpful. I didn't have any special requests, but I noticed them being extremely helpful to other passengers. Much better than US based airlines, as most others are."
Ulemper: "Extra security going to USA is a nuisance. Food was ok, not as good as previous trips. Lamb was only selection left when they got to my seat. Not my favorite also very fatty."
Fordeler: "business cabin nearly empty. comfortable seats"
Ulemper: "Expensive WiFi"
Fordeler: "They do their job well"
Ulemper: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Fordeler: "Food and entertainment"
Fordeler: "Food service was good"
Ulemper: "Flight was delayed leaving LAX and was about an hour late to arrive at Doha. Fortunately, despite the 45 minute window for connection, I managed to get my connecting flight to Islamabad thanks to good support from ground staff in Doha"
Fordeler: "Never spending too long waiting for anything."
Ulemper: "More realistic options to upgrade. Example I can board a train in London and upgrade to first class for £20 to Edinburgh. If you have a coach class or business class empty. Have capacity to feed extra or not. Last minute upgrades can be both a revenue stream and another option to further satisfy some customers. Particularly older generations that can afford and would fund such a win win appealing."
Fordeler: "Every thing is good in Qatar airways"
Ulemper: "Organization of the boarding"
Ulemper: "There were no food choice when the cabin crew reach my seat all run out"
Fordeler: "Crew was very accommodating."
Ulemper: "Nothing to report."
Ulemper: "Extra hour that takes to do this flight because we have to fly around Saudi Arabia....."
Ulemper: "Did not know what Vegetarian Jain meal should taste like! Even goats and sheep woud not have liked the taste of this special meal. Fortunately, cabin crew member was kind enough to give me a regular Hindu veggie meal rather than my pre-selected Vegetarian Jain meal (VJML) - DO NOT CHOOSE VJML on Qatar, unless you wanna faint from the horrible food! The tray was dirty! Co-passengers in the row behind me were also complaining The audio lead of my headphone would not go into the outlet in the seat armrest! So I had to use audio from neighboring (empty) seat and sync it with video from screen for my seat. What a pain!"
Ulemper: "While stay in Doha the did not give any food vochcher for 21 hours what they think no body eat in 21 hours I go to counter they refused next time I will not travel"
Fordeler: "Comfort of the seat/bed"
Fordeler: "Smoothe landing"
Ulemper: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ulemper: "Plane configuration; seats were a bit cramped, knee space."
Fordeler: "Staff were friendly, food was good, and the plane was nice."
Ulemper: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Fordeler: "It was not a full flight. It was ok."
Ulemper: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Fordeler: "a wonderful experience to travel with Qatar airways, recommended for others as well."
Fordeler: "I was the third person in the line. The ticket agent couldn't find my ticket as multiple tickets were booked on my name and all tickets showed X mark. After 20-30 minutes of wait, I finally got my ticket but the security and custom lines were very long by that time. Never flying Qatar again."
Fordeler: "Comfortable wide seats, good service"
Fordeler: "Friendly cabin crew"
Ulemper: "Economy class seats and the food table"
Ulemper: "No good movies on the flight. The crew hardly interacts. The food sucks and they served sausage to me even though I was a vegetarian and they said they didn't have anything else. The headrest kept falling off ."
Fordeler: "Boarding on time. Crew was very nice except food option."
Ulemper: "My wife didn't get veg food she is looking for. We asked crew and they said they don't have."
Fordeler: "A 380 plane is the best. Staff were attentive. Good good for airline. Great entertainment system"
Fordeler: "Everything is good"
Ulemper: "No bad things"
Fordeler: "Worst service from hyd to doha"
Ulemper: "I have travelled fro hyderabad to miami,i had a bad experience at hyderabad air port at qatar counter for baggage Please baggage standards should be unique across all airports travelling from miami they accepted the laptop bag plus 7kg small trolley cabin luggage In retun journey qatar pople said laptop and small trolly bag should be of 7kg .my laptop itself 6kgs is there and they charged me 65usd as excess luggage. I said iwas not charged extra at miami why you are charging extra here ,they said rules are different at miami but in hyderabad this is the case I am very much frustrated on this service ,atleast once in a year i will travell on qatar from next time i never prefer to travel on this carrier. Thanks a lot for great qatar servic"
Ulemper: "Hele reisefølgets bagasje, 14 kolli, forsvant. Ventetid på hjelp på tlf varierte fra 40 min til 1 time og 17 minutt, ingen svar på noen e-post, og telefonregning på 697 kr for å høre på ventemusikk."
Fordeler: "The crew, the food overall experience was excellent. Special thanks to two crew members Mohammad and the other crew she was from India. I got her name unfortunately lost the paper with her name. Her name stars with G or C I think.Thank you for the excellent service."
Great service, food was amazing
Emirates didn't give hotel in Dubai, though our stay was more than 10 hours.
Maybe an instructional sheet on the use of the "ICE" channels - specifically movies
meal portion used to be bigger.
You should add little bit more snacks.
Fordeler: "The crew was very patient. The foid was very good"
Ulemper: "The flight was overbooked, the ground crew was horrible. Everything from checking in, customs and passport control. They were a bunch of lazy idiots"
Fordeler: "amazing and the airport is awesome"
Fordeler: "The seats were spacious and comfortable. Ample room for the long flight."
Ulemper: "Desert option: warm cookies"
Ulemper: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Fordeler: "Very friendly crew, and great entertainment options."
Ulemper: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Fordeler: "nice comfortable flight"
Ulemper: "depaert on time"
Fordeler: "Full plane. Boarding could have been easier with two entry points into the plane"
Ulemper: "Plane was late leaving but made up time."
Fordeler: "Ladies worked hard"
Ulemper: "I now understand how the chicken and live stock must feel in their cages and stalls. Perhaps the CEO and management staff must be made to take the same flights in the same conditions in so called Economy class. So much greed! Hoping for the day, Air travel becomes obsolete."
Fordeler: "All the teem all the services"
Ulemper: "My 2 bags didn't come out to Cairo airport Your employee helps me to report that. He didn't give me the $200 to buy some clothes. Because he told me that my 2 bags coming out in a vew hours. And they give my cell phone # 01114488833 and I give them my wife's cell phone # 01225993535. They never call me they never answer me. 8 days. So I went yesterday 10-11-18 to the Cairo airport I met one of your employees. Asking for my 2 bags they told me that they called my my wife but they didn't. I asked my wife she said they never call me. And she talks to them on phone. They said sorry some mistakes happen they should give me $200 for every single day my bags lait but they didn't ButI received my bags broken an I lost my wife shoes and my candy The chocolate rolled over my clothes And the workers open one of my bags and eat some candy and leave the trash inside the bag"
Ulemper: "Very bad service we press the light no one comes and the food is really bad and when I went to go get a cup of tea for my headache the crew member got really mad saying where is your cup we aren’t going to give you a cup where is your cup we gave you several cups where are they getting really mad at the end we made a complaint and the manager gave me some toys"
Fordeler: "The entertainment options were very good"
Ulemper: "Bathrooms were dirty. People running over each other to board at TRV airport. Clear and helpful announcements may be needed but the ground staff is mediocre at best"
Fordeler: "Inflight entertainment was good but that doesn’t make up for lack of equal treatment of all passengers"
Ulemper: "They are racist!!!!! Segregation and all!!!!! For my more than 12 hours layover I had to pay for my own hotel!!! Yet other travelers were given free hotel vouchers. As a matter of fact I was kept waiting for nearly half an hour in the middle of the night even though I had been waiting for service ahead of them."
Fordeler: "Tv and kids movies , crew were nice"
Ulemper: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Fordeler: "More space"
Fordeler: "Extremely courteous personnel at airprot IMECABLE service on board Plane brand new"
Ulemper: "That I had top travel to FLL ibnstead of Miami"
Fordeler: "Emirates is the best Airline"
Fordeler: "I loved all the free services. Wifi, 2 large and tasty meals with free drinks (wine, beer) free exit row seating, seats reclined more than other airlines and free baggage. The staff was awesome and very helpful."
Fordeler: "Good food, great entertainment, comfy seats"
Fordeler: "excellent services thanks"
Ulemper: "services provided to impaired handicap persons ,need improvement thanks"
Fordeler: "Overall experiance."
Fordeler: "I loved the idea that i was considered for an upgrade it felt special and i thank the staff and the airlines for being so considerate and kind."
Ulemper: "Honestly, i cannot think of anything specific except that it was very chilly inside the business class."
Fordeler: "Emirates advertised for $66 RT tickets from Mali to NYC which I purchased, only to find out by email that two days later that they weren't going to honor my tickets. Hence didn't end up taking the trip."
Ulemper: "Emirates advertised for $66 RT tickets from Mali to NYC which I purchased, only to find out by email that two days later that they weren't going to honor my tickets. Hence didn't end up taking the trip."
Fordeler: "Good Flight."
Ulemper: "They changed the seats without asking."
Fordeler: "The entertainment options were great! And, they have free wine with meals."
Ulemper: "There was no leg room at all in economy. My knees were in the seat of the person in front of me. Most of the food was terrible and I only ate the bread. The TV is on the back of the seat in front of you and is a touch screen. You have to touch pretty hard. So, every time the person behind me was scrolling, they had to hit my seat. I couldn't sleep the entire 16 hours more than 30 minutes. I asked for water to take some medicine and was told it was 30 minutes til food service and to wait. It was over 2 hours before they started food service."
Fordeler: "Flight was quiet and very well organized"
Ulemper: "I normally choose vegetarian on all my flights, but emirates only has a strictly vegetarian option. Which means vegan - food was not good at all. Sometimes too spicy to even try to eat. I asked to replace my meal on occasion and took the continental breakfast which was great."
Fordeler: "The food this time was amazing...The time of boarding was good. No delays"
Ulemper: "The touch screens were hanging making it difficult to watch movies. Also they served a lot of booze to people and one of my neighbours vomited in arrival. It was a mess"
Fordeler: "The attention to my two nine year old kids. They enjoyed the flight."
Ulemper: "The washrooms are to few for the people on the flight. We were always queuing as the toilets were always occupied"
Fordeler: "Good flight attendants."
Ulemper: "The planes still seem dated on the interior, but entertainment system is expansive."
Fordeler: "Emirates is my carrier of choice, and that's due to their continued service standards, friendliness and rates. This flight was pretty empty so service was even better and I was able to spread myself out. Also, well done to the crew. They continue to maintain high standards."
Ulemper: "This is the first time it's happened to me, but I was scheduled to leave Oslo on Wednesday, but Emirates cancelled my flight and put me on the next one. It would have been alright had they offered some sort of compensation or made it up to me in one way or another, but that was not going to happen. They cancelled and the cost was on me (as per the T's & C's I was told) and that was pretty much that. Here's a hint, it seems like their Scandinavian flights are underperforming and in a cost saving effort, they're randomly cancelling flights. I subsequently found out they did it to someone else in the area causing them to miss two days of a pre-booked vacation. So, if they cancel, it's going to cost you a lot more in a city like Oslo to wait a day - not to mention the costs involved in missing work or vacation, so maybe shop around then. I still like Emirates, but I'm feeling a little burnt after this episode."
Fordeler: "Great service, food can be improved. Stop serving pizza it is not healthy and not appropriate for half the passengers"
Ulemper: "70 minutes waiting on tarmac for no obvious reason before 15 + hours flight is not nice, perfect weather, plane 4 hours before take off ready , but ATC allowed 14 small planes to over take us....Dubai airport big disappointment, not enough clean restrooms, overpriced ,not enough food courts ,only retail and duty free, boarding took double time than usual....for me no more Dubai,"
Fordeler: "A few of your flight crew were very nice and apologized for conditions. Free wine."
Ulemper: "Pissed poor equipment, awful food if that's what you call it, cramped environment. And the fact that on both out going and incoming flights I had things stolen from the over head compartments."
Ulemper: "No reason to complain."
Fordeler: "Everything was great. I didn't want to get off the plane."
Fordeler: "Emirates is an excellent airlines. Excellent service, comfortable seats, great food, etc., etc."
Ulemper: "Too many crying babies."
Ulemper: "Long walk from flight to the immigration Tooo tooo long"
Fordeler: "Top class air craft with top notch entertainment"
Ulemper: "Restrictions on carry on (no more than 10k) is a pain. Especially after u find out that business class is allowed 13k."
Fordeler: "Flight was smooth with lovely crew. Boarding process went without hitch."
Ulemper: "Checkin crew were not that friendly. I was transiting from JFK and I was asked to remove a special item from my checked in bag as it was fragile . So I had to put it in my hand luggage. However in Dubai, the Check-in crew refused to allow me to board and I ended up paying $180 to have my hand bag checked in. This was unfair as the device I had to put in my carryon had it'seems weight already added to my allowed luggage."
Ulemper: "Business class was beyond amazing"
Fordeler: "on borad crew Food entertainment plane"
Ulemper: "wheel char request poorly managed in Dubai and Amman Seating area next to crying children for 5 hrs + is horrible"
Fordeler: "Everything from check in to arrival"
Ulemper: "Food , if you serve Indian food it should comes with chapati and not bread bun."
This company is excellent - I am happy to say that for a long time I wasn’t treated like this on any flights. Keep up all the good old “traditions”.
Ulemper: "Flights are not on time with random cancellations."
Fordeler: "Nothing at all,I had a horrible flight"
Ulemper: "timing and be more respectful to the costumers, and be nice"
Ulemper: "They cancelled my flight"
Ulemper: "Worst ever airline in the world charged me for Cary on bag $430 for weight 8.7kg from Oslo Norway to adiss ababa Ethiopia I recommend no one has to fly with Turkish airline poor customer service"
Fordeler: "The service was excellent. They are very helpful and friendly."
Ulemper: "Maybe refresh the plan in the near future. Other then that it was very enjoyable trip."
Ulemper: "Row was very crowded. Seats much too close together."
Ulemper: "Turkish Airlines was absolutely the worst airline I have ever been on. My flight going there was delayed 4 hrs & I missed my connection. They lost my bag & it arrived after 1 wk. Today, my flight was again delayed and I almost missed my layover. Again, my bag did not arrive & they ripped my carry on"
Fordeler: "The staff member who checked me in was very friendly"
Ulemper: "the inflight staff needs to improve their behaviour in dealing with passengers. Some were quite rude. The aircraft seats were extremely cramped. The food selection was quite poor."
Ulemper: "Flight was delayed - missed connection in Istanbul"
Fordeler: "Good seats, great staff, good food, luggage service on time, excellent price!!"
Fordeler: "I like the crew , and new movies."
Ulemper: "I missed my flight"
Fordeler: "I got upgraded to business class, only the fourth time in 60 years flying!"
Fordeler: "Food, service, flight comfort"
Ulemper: "Seat selection got messed up and crew helped put us back together as a family."
Fordeler: "The friendliness and the ease of flying alone."
Ulemper: "My flight NEVER took place and you have no idea. Shameful! I was hospitalized and I couldn’t flu to Belgrade. I am deeply dissapointed you are not willing to give me my money back. I will NEVER use your service again!"
Fordeler: "I loved everything, the ticket purchase, the check in, the free first bag, the cabin crew, the amazing food and eating with non plastic forks and spoons."
Ulemper: "The plane was a little too cold.i noticed that 90% of the people on the plane had covered themselves in blankets."
Ulemper: "The worst airline I have ever flown with, worst disruption management"
Fordeler: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Ulemper: "For a long international travel, there is nothing bad to say. They are superb!"
Fordeler: "great selection of movies"
Ulemper: "heat, small seats."
Fordeler: "I enjoyed the flight!"
Ulemper: "Not applicable"
Fordeler: "The crew was really polite and the food was amazing, my favorite part was the dessert!"
Fordeler: "Free meal and drinkd"
Ulemper: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"
Fordeler: "Some of the crew members were sweet, and helpful. I liked that the bathroom had soap and lotion as well."
Ulemper: "The security was rude when we were getting into our gate. They humiliated a man because he didn't understand their accent. There was a group of young employees and they came off as very immature. There was a crying baby next to me for the majority of the 13 hours. They ran out of food, and I had no choice but to eat the pasta option even though I do not eat pasta in my normal life. My knees hurt from not having space to stretch out for such a long flight. It was freezing cold and they did not have extra blankets. It felt like my section kept getting skipped over for everything (food, liquids, general checking in to make sure people were okay). We boarded late, and left late. When I arrived the luggage took VERY long - almost an hour - to come out."
Fordeler: "Turkish Airlines is a wonderful airline. The service was excellent and the food was delicious and plentiful. They are organized and helpful. On time and smooth flying and landing."
Ulemper: "Seats are very tight (for those of us who always have to fly economy). Wish there was more legroom."
Fordeler: "On time. Professional crew. Nice touch with the bags that had slippers, toothpaste etc. Great entertainment."
Ulemper: "Because of an accident, I could not walk and needed a wheelchair. Rome and O'Hare were great. Istanbul was a circus. Waited for over two hours for a wheelchair and almost missed my flight."
Fordeler: "Same as the first flight. Entertainment is good, foods good, crew was nice, USB charging is great."
Ulemper: "Kinda annoyed that it was a two prong plug for the headphones. It was super hot and I couldn't rest. Not a lot of space beneath seat in front for personal items."
Ulemper: "Tried to cancel due to flooding in home and they would not refund my ticket. Neither would airfare.com, whom I purchased the ticket through."
Ulemper: "Had to remind the hostess to bring our meal as she missed us in giving out the meals initially."
Ulemper: "No vegan or even vegetarian meals. Very disappointing"
Fordeler: "Everything was great. All staff were very pleasant and attentive. Really liked their customer service."
Ulemper: "The chairs in economy line were uncomfortable after a couple of hours. It was really hard to sleep."
Ulemper: "I didn't hear the boarding call in English."
Fordeler: "Great food, comfortable seats, Caring staff, Good TV quality and programs."
Fordeler: "The service from Turkish on the flights was great. The service for rebooking was great, once we got to the front of the line."
Ulemper: "Due to a snowstorm (beyond their control) we had to rebook. We were in line for over seven hours because they did not honor the line and helped whoever walked up to the front. Many people 'cut' in line. It wasn't until someone yelled at them about the problem that they started to honor the line. Unfortunately that was five hours in to the wait!"
Fordeler: "Courteous staff.istanbul"
Ulemper: "Istanbul airport is dirty, bath rooms smell. Food m shopping is good"
Fordeler: "Good food, on time, comfterbal"
Ulemper: "Takes rime till theyl take your food plat"
Ulemper: "Announce too early boarding time, 50 minutes late for boarding."
Ulemper: "Everything good"
Fordeler: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Fordeler: "I love the comfort and hospitality offered by the Turkish"
Fordeler: "Timing, attention, discipline and overall the neatness."
Ulemper: "The absolute worst airline we have ever flown with. Will never fly with them again."
Fordeler: "I like the comfort of the interior, the entertainment."
Ulemper: "I did not quite like the food. The macaroni dish, I did not like particularly. Didn't eat it at all. Chinyere"
Fordeler: "Great staff Best airline food"
Ulemper: "Nothing to not like"
Fordeler: "I liked my second flight from istanbul to munich, great food, good seats and a private tv"
Ulemper: "I didnt like my first flight from tel aviv to istanbul, horrible airplane, no place for legs, bad food."