Fordeler: "The cabin crew was very attentive throughout the long flight, offering water and orange juice often. Good selection of movies was available."
Ulemper: "Can't think of anything, everything was very good."
Ulemper: "Crew is very slow in serving and removing spiked plates. Food menu is very limited and not even asking for Tea or coffee, very poor service, feedback alone they ask verbally and thank to be positive. Late boarding not proper announcements"
Fordeler: "Seat comfortable"
Ulemper: "It was outstanding service !!!"
Fordeler: "Seat was comfortable and entertainment selection was good."
Ulemper: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Fordeler: "Very comfortable plane and entertainment offered is excellent"
Ulemper: "Headphones way too big (even when made as small as possible) 2 of 3 checked bags sustained damage to the structure of the bags! Passenger control was poor. Guy behind us was watching videos on his phone throughout flight without headphones-broadcasting to the rest of the seats around him."
Ulemper: "DOHA to NY. I board the plane to find out that Qatar SWITCHED SEATS ON ME that I selected months ago without any notice at all! Got stuck in middle seat on the wing! I emailed Qatar you know what they said? "Seat assignments can never guarantee." No voucher or anything offered! Fly something else!!"
Fordeler: "I like that they deliver me safe and sound to Vietnam"
Ulemper: "I would prefer no interruptions while I am watching my movie"
Fordeler: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Fordeler: "Great crew and front desk"
Fordeler: "service attitude"
Fordeler: "They are the best"
Ulemper: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Fordeler: "The service of the cabin was great!"
Ulemper: "The food was not of the quality I would have expected from the expectation created by the airlines marketing. We boarded close to a full hour later than scheduled and the boarding process was very slow."
Fordeler: "Nice flight. Good service but it seems women dont get service men do. Ie my wife."
Ulemper: "Screening was arduous. Line for business class check in at counter was chaotic with no sense of order. A real mess. took over a half an hour and agents were processing coach passengers randomly and seemed oblivious to business class passengers who paid a significant price for the tickets."
Fordeler: "business cabin nearly empty. comfortable seats"
Ulemper: "Expensive WiFi"
Fordeler: "They do their job well"
Ulemper: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Fordeler: "Food and entertainment"
Ulemper: "most of us sitting in and around me didn't get any rest or sleep as we had a passenger who had a psychotic breakdown and was screaming and poking everyone. She sprinkled me with water severally, I hope we get some sort of compensation from Qatar airways for this terrible disturbance"
Fordeler: "Food service was good"
Ulemper: "Flight was delayed leaving LAX and was about an hour late to arrive at Doha. Fortunately, despite the 45 minute window for connection, I managed to get my connecting flight to Islamabad thanks to good support from ground staff in Doha"
Fordeler: "Never spending too long waiting for anything."
Ulemper: "More realistic options to upgrade. Example I can board a train in London and upgrade to first class for £20 to Edinburgh. If you have a coach class or business class empty. Have capacity to feed extra or not. Last minute upgrades can be both a revenue stream and another option to further satisfy some customers. Particularly older generations that can afford and would fund such a win win appealing."
Fordeler: "Every thing is good in Qatar airways"
Ulemper: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ulemper: "Organization of the boarding"
Fordeler: "I have shifted from shortest routes by flying through kuwait airways or pia to lahore just for comfort i have been customer of emirates but not anymore .."
Ulemper: "flight onward from doha to lahore should b new ...everything is good i only felt had the aircraft been better and new latest then jurney would have been excellent."
Ulemper: "Extra hour that takes to do this flight because we have to fly around Saudi Arabia....."
Ulemper: "Did not know what Vegetarian Jain meal should taste like! Even goats and sheep woud not have liked the taste of this special meal. Fortunately, cabin crew member was kind enough to give me a regular Hindu veggie meal rather than my pre-selected Vegetarian Jain meal (VJML) - DO NOT CHOOSE VJML on Qatar, unless you wanna faint from the horrible food! The tray was dirty! Co-passengers in the row behind me were also complaining The audio lead of my headphone would not go into the outlet in the seat armrest! So I had to use audio from neighboring (empty) seat and sync it with video from screen for my seat. What a pain!"
Ulemper: "While stay in Doha the did not give any food vochcher for 21 hours what they think no body eat in 21 hours I go to counter they refused next time I will not travel"
Fordeler: "Comfort of the seat/bed"
Fordeler: "Smoothe landing"
Ulemper: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Fordeler: "the flight was smooth, comfortable and a lot faster than DOHA - BOSTON."
Ulemper: "I could not check myself online! so i could not select the best seat."
Fordeler: "Helpful staffs and great stewardess!"
Ulemper: "Too many babies this time! Scary bathroom 2 hours before landing. Food portion can be improved. Entertainment screen and choices can be more considerate!"
Ulemper: "I understand it's the industry standard, but seats are too narrow with shared armrests."
Ulemper: "Plane configuration; seats were a bit cramped, knee space."
Fordeler: "Staff were friendly, food was good, and the plane was nice."
Ulemper: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Fordeler: "Meeting me at the gate of the previous flight Driving me to the next gate all in a very hospitable atmosphere. Free sleeping pajamas Full food menu around the clock bed making service attention to detalis friendly air crew."
Ulemper: "Wifi is for a limited time and hard to figure out. toliettes get too busy during at peak times."
Fordeler: "It was not a full flight. It was ok."
Ulemper: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Fordeler: "I was the third person in the line. The ticket agent couldn't find my ticket as multiple tickets were booked on my name and all tickets showed X mark. After 20-30 minutes of wait, I finally got my ticket but the security and custom lines were very long by that time. Never flying Qatar again."
Fordeler: "Comfortable wide seats, good service"
Fordeler: "Friendly cabin crew"
Ulemper: "Economy class seats and the food table"
Fordeler: "A 380 plane is the best. Staff were attentive. Good good for airline. Great entertainment system"
Fordeler: "After long takeoff delay, made up most of time to land less delayed. Bagge arrived more quickly than I EVER experienced a Hamad Airport."
Ulemper: "Boarding started very late so we knew takeoff would be delayed. Flight attendant woke me up from sleep to ask if I wanted breakfast."
Fordeler: "Everything is good"
Ulemper: "No bad things"
Fordeler: "Worst service from hyd to doha"
Ulemper: "I have travelled fro hyderabad to miami,i had a bad experience at hyderabad air port at qatar counter for baggage Please baggage standards should be unique across all airports travelling from miami they accepted the laptop bag plus 7kg small trolley cabin luggage In retun journey qatar pople said laptop and small trolly bag should be of 7kg .my laptop itself 6kgs is there and they charged me 65usd as excess luggage. I said iwas not charged extra at miami why you are charging extra here ,they said rules are different at miami but in hyderabad this is the case I am very much frustrated on this service ,atleast once in a year i will travell on qatar from next time i never prefer to travel on this carrier. Thanks a lot for great qatar servic"
Ulemper: "7 hours on the phone all over the world so far and absolutely nobody willing to take ownership of this problem. What terrible service"
Ulemper: "Hele reisefølgets bagasje, 14 kolli, forsvant. Ventetid på hjelp på tlf varierte fra 40 min til 1 time og 17 minutt, ingen svar på noen e-post, og telefonregning på 697 kr for å høre på ventemusikk."
Ulemper: "Only issue was long transit line in Doha, otherwise outstanding service and comfort"
Fordeler: "Crew was very uncouth and very foolish. The steward insisted that I sit in a row with another elderly pax, though rows after rows were vacant and social distancing could have been enhanced"
Fordeler: "amazing and the airport is awesome"
Fordeler: "Crew was amazing."
Ulemper: "Seats were a little narrow and could use new cushions."
Ulemper: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Fordeler: "Leg room is spacious."
Ulemper: "Overall good.."
Fordeler: "Lamb and chicken were good but kids didn't like the kids meals.."
Ulemper: "2 of the female crew members had attitude problems when asked simple questions by passengers. One was an Urdu speaking flight attendant and the other was a blonde woman. Regret I didn't get their names. Please work with them on being nicer with passengers."
Ulemper: "I booked thriugh justfly.com and there was an error with the name on the tocket. I was charged 300 dollars to cancel with emerites and then 150 to cancel with Justfly.com and then had to buy a new ticket the day before my flight. I lost a lot of money, was unable to talk to good customer service."
Fordeler: "A vast amount of entertainment"
Ulemper: "Cabin crew was not the best. Some were very forgetful and did not return to provide us with drinks with our meal. Some did not ask passengers to raise their chairs during meal time and we were constantly forced to do it yourself."
Fordeler: "Not really there service are not like before"
Fordeler: "Full plane. Boarding could have been easier with two entry points into the plane"
Ulemper: "Plane was late leaving but made up time."
Fordeler: "All the teem all the services"
Ulemper: "My 2 bags didn't come out to Cairo airport Your employee helps me to report that. He didn't give me the $200 to buy some clothes. Because he told me that my 2 bags coming out in a vew hours. And they give my cell phone # 01114488833 and I give them my wife's cell phone # 01225993535. They never call me they never answer me. 8 days. So I went yesterday 10-11-18 to the Cairo airport I met one of your employees. Asking for my 2 bags they told me that they called my my wife but they didn't. I asked my wife she said they never call me. And she talks to them on phone. They said sorry some mistakes happen they should give me $200 for every single day my bags lait but they didn't ButI received my bags broken an I lost my wife shoes and my candy The chocolate rolled over my clothes And the workers open one of my bags and eat some candy and leave the trash inside the bag"
Fordeler: "The flight was very comfortable"
Ulemper: "Operating remote control wasn’t working well ! It was frustrating !!"
Fordeler: "Inflight entertainment was good but that doesn’t make up for lack of equal treatment of all passengers"
Ulemper: "They are racist!!!!! Segregation and all!!!!! For my more than 12 hours layover I had to pay for my own hotel!!! Yet other travelers were given free hotel vouchers. As a matter of fact I was kept waiting for nearly half an hour in the middle of the night even though I had been waiting for service ahead of them."
Fordeler: "Tv and kids movies , crew were nice"
Ulemper: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Fordeler: "What I like is the food served, the entertainment, and the toilet."
Ulemper: "Their services has drop, which is quite sad. As I heard from my Friend that Emirates is the best, but it seems not."
Fordeler: "What I like is the food served, the entertainment, and the toilet."
Ulemper: "What I didn’t like is some of the stewardess attitude wasn’t really good, they have the grumpy face throughout. My seat, was unable to push back, the button was gone."
Fordeler: "More space"
Fordeler: "Emirates is the best Airline"
Fordeler: "Left on time. Reached early. Flight crew was friendly. In flight entertainment was good."
Fordeler: "Layout of plane is very convenient , bathroom acessable, no crowding in isles. Love the dining cards & choice of meals, and the comfort features ( blankets , pillows , toiletry bag) The entertainment center is also amazing! Perfect for long flights. So many choices & also power usage also great for the passengers on long flights. Also, normally I try not to use the lavatory, they are usually awful, but these make the most of their space, warm water, nice soap,colognes,seat liners."
Ulemper: "Apparently, operational issues in Athens, no information of why we had to go to an additional security at the gate, including a litmus test, go through our bags again & a light pat down! They also wanted us to board separately, which made my travel partner even more anxious than she already was!"
Fordeler: "Good food, great entertainment, comfy seats"
Fordeler: "Just the screen with full information of flight"
Ulemper: "I don't the flight because it was connected flight so it was very bad service and not comfort for seating and when I try to parent the online boarding mine is issued my wife cannot issued because there online technical problem"
Fordeler: "Great Business class! Excellent service."
Ulemper: "Food wasn't as good as other middle eastern airlines."
Fordeler: "I loved the idea that i was considered for an upgrade it felt special and i thank the staff and the airlines for being so considerate and kind."
Ulemper: "Honestly, i cannot think of anything specific except that it was very chilly inside the business class."
Fordeler: "Nice food. Fast boarding. Liked the small bag with travel products."
Ulemper: "Crew gathered blankets 30' before landing while the cabin was really cold. Crew didn't ask if you want sth to drink and were just passsing by with the trays.Movies didn't have english subs while at the same time sound was bad."
Fordeler: "Good Flight."
Ulemper: "They changed the seats without asking."
Fordeler: "The entertainment options were great! And, they have free wine with meals."
Ulemper: "There was no leg room at all in economy. My knees were in the seat of the person in front of me. Most of the food was terrible and I only ate the bread. The TV is on the back of the seat in front of you and is a touch screen. You have to touch pretty hard. So, every time the person behind me was scrolling, they had to hit my seat. I couldn't sleep the entire 16 hours more than 30 minutes. I asked for water to take some medicine and was told it was 30 minutes til food service and to wait. It was over 2 hours before they started food service."
Fordeler: "Flight was quiet and very well organized"
Ulemper: "I normally choose vegetarian on all my flights, but emirates only has a strictly vegetarian option. Which means vegan - food was not good at all. Sometimes too spicy to even try to eat. I asked to replace my meal on occasion and took the continental breakfast which was great."
Fordeler: "The food this time was amazing...The time of boarding was good. No delays"
Ulemper: "The touch screens were hanging making it difficult to watch movies. Also they served a lot of booze to people and one of my neighbours vomited in arrival. It was a mess"
Fordeler: "Traveling internationally is grueling, but Emirates business made the trip easy. After my Nairobi to Washington DC flight, I was able to have a productive day instead of sleeping the first full day upon arrival like normal."
Fordeler: "Overall satisfactory"
Ulemper: "Time taken to Debord at Mumbai"
Fordeler: "Nothing special"
Ulemper: "Staff wasn't the friendliest. Waiting times on Dubai airport is way too long, the airport staff was rude, and not helpful at all. Unwilling to speak English. Can learn a lot from KLM. This was my first time flying with Emirates, will be the last."
Fordeler: "Good flight attendants."
Ulemper: "The planes still seem dated on the interior, but entertainment system is expansive."
Fordeler: "Emirates is my carrier of choice, and that's due to their continued service standards, friendliness and rates. This flight was pretty empty so service was even better and I was able to spread myself out. Also, well done to the crew. They continue to maintain high standards."
Ulemper: "This is the first time it's happened to me, but I was scheduled to leave Oslo on Wednesday, but Emirates cancelled my flight and put me on the next one. It would have been alright had they offered some sort of compensation or made it up to me in one way or another, but that was not going to happen. They cancelled and the cost was on me (as per the T's & C's I was told) and that was pretty much that. Here's a hint, it seems like their Scandinavian flights are underperforming and in a cost saving effort, they're randomly cancelling flights. I subsequently found out they did it to someone else in the area causing them to miss two days of a pre-booked vacation. So, if they cancel, it's going to cost you a lot more in a city like Oslo to wait a day - not to mention the costs involved in missing work or vacation, so maybe shop around then. I still like Emirates, but I'm feeling a little burnt after this episode."
Fordeler: "Consideration of my disability, in-flight attention, kindness"
Ulemper: "for diabled people, no one to properly handle disabled, and wheelchair passengers at the door of the terminal upon arrival. Rather we are told to struggle to the wrong locations for check-in and then re-routed to another desk far across the building just to be brought to the original place silly and cruel, isn't it?"
Fordeler: "Great service, food can be improved. Stop serving pizza it is not healthy and not appropriate for half the passengers"
Ulemper: "No reason to complain."
Fordeler: "Seats are way better than other airlines and the entertainment systems is way better. Finally, someone decided it would be a good idea to provide power outlets in a plane. Why was that so hard?"
Fordeler: "Emirates is an excellent airlines. Excellent service, comfortable seats, great food, etc., etc."
Ulemper: "Too many crying babies."
Ulemper: "Long walk from flight to the immigration Tooo tooo long"
Ulemper: "Not enough food and snacks"
Fordeler: "Flight was smooth with lovely crew. Boarding process went without hitch."
Ulemper: "Checkin crew were not that friendly. I was transiting from JFK and I was asked to remove a special item from my checked in bag as it was fragile . So I had to put it in my hand luggage. However in Dubai, the Check-in crew refused to allow me to board and I ended up paying $180 to have my hand bag checked in. This was unfair as the device I had to put in my carryon had it'seems weight already added to my allowed luggage."
Ulemper: "Business class was beyond amazing"
Fordeler: "The upgraded me to Business Class, an unique experience."
Fordeler: "Everything from check in to arrival"
Ulemper: "Food , if you serve Indian food it should comes with chapati and not bread bun."
Fordeler: "Service, Flight, food"
Ulemper: "Flights are not on time with random cancellations."
Ulemper: "Worst ever airline in the world charged me for Cary on bag $430 for weight 8.7kg from Oslo Norway to adiss ababa Ethiopia I recommend no one has to fly with Turkish airline poor customer service"
Fordeler: "Turkish airlines is reaaly good"
Ulemper: "Turkish Airlines was absolutely the worst airline I have ever been on. My flight going there was delayed 4 hrs & I missed my connection. They lost my bag & it arrived after 1 wk. Today, my flight was again delayed and I almost missed my layover. Again, my bag did not arrive & they ripped my carry on"
Fordeler: "The staff member who checked me in was very friendly"
Ulemper: "the inflight staff needs to improve their behaviour in dealing with passengers. Some were quite rude. The aircraft seats were extremely cramped. The food selection was quite poor."
Ulemper: "Flight was delayed - missed connection in Istanbul"
Fordeler: "Good seats, great staff, good food, luggage service on time, excellent price!!"
Fordeler: "Staff & food were excellent."
Ulemper: "Seats need to be wider in coach!!!! NO I'm NOT a typical fat American but have an athletic build with wide shoulders. Thank god I had two small passengers seated on either side of me. The airlines know what they need to do but keep resisting in the name of greater profits."
Ulemper: "I attempted to cancel this flight and arrange to use the same route within a year, but when Oct 3 came, nothing had been done. I called as I had before to Justfly and was then told that I had to use the ticket by the date I purchased it (3/26) . I should have just done nothing as when I cancelled the ticket, it cost me another $100l. I will not use Justfly again. I am out more than $1000."
Fordeler: "I like the crew , and new movies."
Ulemper: "I missed my flight"
Fordeler: "I got upgraded to business class, only the fourth time in 60 years flying!"
Fordeler: "Everything was nice"
Fordeler: "Crew were polite and helpful"
Ulemper: "Seats were especially cramped and tight and leg room was uncomfortable and I am a short person."
Fordeler: "Every thing was excellent"
Ulemper: "The worst airline I have ever flown with, worst disruption management"
Fordeler: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Ulemper: "For a long international travel, there is nothing bad to say. They are superb!"
Fordeler: "The meals and in flight entertainment"
Ulemper: "The seating I needed more leg room"
Fordeler: "I enjoyed the flight!"
Ulemper: "Not applicable"
Fordeler: "Free meal and drinkd"
Ulemper: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"
Fordeler: "Some of the crew members were sweet, and helpful. I liked that the bathroom had soap and lotion as well."
Ulemper: "The security was rude when we were getting into our gate. They humiliated a man because he didn't understand their accent. There was a group of young employees and they came off as very immature. There was a crying baby next to me for the majority of the 13 hours. They ran out of food, and I had no choice but to eat the pasta option even though I do not eat pasta in my normal life. My knees hurt from not having space to stretch out for such a long flight. It was freezing cold and they did not have extra blankets. It felt like my section kept getting skipped over for everything (food, liquids, general checking in to make sure people were okay). We boarded late, and left late. When I arrived the luggage took VERY long - almost an hour - to come out."
Ulemper: "Tried to cancel due to flooding in home and they would not refund my ticket. Neither would airfare.com, whom I purchased the ticket through."
Fordeler: "Great comfy seats, coffee, and snack for just a 2hr flight. Happy it was vegetarian!"
Ulemper: "No vegan or even vegetarian meals. Very disappointing"
Fordeler: "It was my first time flying with Turkish airlines. I was surprised that economy class was treated like first class in other airlines. I felt like a queen! The food was just unbelievably good (usually I'm not excited about food on planes). I can't imagine what experience you get in actual first class then. Great job! Please, never change it!"
Ulemper: "The boarding starts an hour before departure. It's overkill. But if it makes you do your job the way you do, that's awesome."
Fordeler: "I had a most pleasant experience flying from New York, NY to Kiev, Ukraine. Everything about the service was just right. Thank you for your kindness and attention to detail. From now on I will only fly Turkish Airlines when going to Kiev."
Fordeler: "Food and pleasant service."
Fordeler: "Not trying to be flattering here but it really is a good airline."
Fordeler: "Courteous staff.istanbul"
Ulemper: "Istanbul airport is dirty, bath rooms smell. Food m shopping is good"
Fordeler: "As usual on Turkish Airlines, the crew was very friendly and helpful."
Ulemper: "The entertainment system on the plane was not working. They woke people up to give us dinner at 1:00 am (Almaty time) and again for breakfast more than 2 hours before the flight ended. Let people sleep!!"
Ulemper: "Announce too early boarding time, 50 minutes late for boarding."
Fordeler: "Very good service, nice food, comfortable plane, Wi-Fi available"
Fordeler: "The entertianment and food was excellent."
Ulemper: "The cabin crew seemed like they were on drugs. They gave us food and collected the trays 2 hours later. First time ive ever experienced this with turkish airlines."
Ulemper: "Everything good"
Fordeler: "Great service; lots of food,drinks, and gave us a travel kit (this included,toothbrush,toothpaste,earplugs,eyemask&slippers) as well as headphones,blanket and a pillow."
Ulemper: "gerat flight,no complaints."
Fordeler: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Fordeler: "Facilities available, crew members friendly approach"
Ulemper: "Airport terminal and boarding staff did not speak english. Only said sorry and did not try to change 7 different seats for our family."
Fordeler: "Very accommodating staff, food and drink provided. First time traveling on Turkish airlines but would definitely do again."
Ulemper: "New boarding area in Istanbul, very stuffy and hot. Did not bother to use board groups so everyone is standing around trying to get on plane. Luggage retrieval in ATL too excessive time."
Fordeler: "Food is phenomenal . Seat are so much more comfortable then delta, and I fly a lot overseas , where flights are 8h minimum , so it is a very important factor. Flight departed and arrived exacted at time schedule, and of course not to mention that the prices are good for their flights"
Ulemper: "The only thing I would say that it could be improved is that they leave you food tray on your laps for a lot longer that needed."
Fordeler: "Timing, attention, discipline and overall the neatness."
Ulemper: "My Luggage did not make it, I don't have any information about it :)"
Ulemper: "The absolute worst airline we have ever flown with. Will never fly with them again."
Fordeler: "Good tasting food"
Ulemper: "Slow crew with no flexibility at all. They did not respond to any "custom" request.(e.g. milch for the kids.)"
Fordeler: "Great staff. Very hepful when I needed to switch seats."
Ulemper: "Having touchscreens in the back of the seat isn't a good idea- the gentleman behind me frequently poked and jarred my seat."
Typsik tursitklasse som på ethvert flyselskap; greit nok, liten plass, mat som forventet (ikke noe særlig) men turen gikk fint og uten overraskelser. KLM er alltid ok å reise med.
Ulemper: "De trenger å ha bedre kontroll på at passasjerer overholder smittevernsregler og sikkerhetsregler."
Fordeler: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Fordeler: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Ulemper: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Fordeler: "Crew were excellent"
Ulemper: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Ulemper: "When its rain we shouldn’t walk to the air plain"
Fordeler: "Flight was on time."
Ulemper: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Fordeler: "Usual faultless KLM experience"
Fordeler: "Flight and the crew!"
Ulemper: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Fordeler: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Ulemper: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Fordeler: "Friendly crew"
Ulemper: "Can’t think of anything"
Fordeler: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Ulemper: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Fordeler: "The crew"
Ulemper: "Seat comfort"
Fordeler: "Crew was fantastic."
Ulemper: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Fordeler: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Ulemper: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Ulemper: "Turn the lights on early making it hard to sleep"
Fordeler: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Ulemper: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Ulemper: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Ulemper: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Fordeler: "Crew was very friendly. Nice that wine was served without charge."
Ulemper: "Announcements from the cockpit were hard to hear. Food has been better in past."
Fordeler: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Ulemper: "Didn’t happen."
Fordeler: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Ulemper: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Ulemper: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Fordeler: "Fabulous trip with friendly, helpful staff"
Fordeler: "Great service"
Ulemper: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Fordeler: "Pleasant flight"
Fordeler: "The cabin crew were pretty good. That's about all that was good."
Ulemper: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Fordeler: "The flight attendants could not do enough for you."
Ulemper: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Ulemper: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Fordeler: "That we didn't crash"
Ulemper: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Ulemper: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Ulemper: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Fordeler: "Loved this 747! Crew was professional and food was very good."
Ulemper: "We had a long wait (25 minutes) at the gate because we were early."
Fordeler: "Speed, crew, and reliability."
Ulemper: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Fordeler: "Same as above"
Fordeler: "Quick (relatively) flight."
Ulemper: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
Fordeler: "Atmosphere, crew were very professional and friendly"
Ulemper: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Ulemper: "Kommer ikke på noe"
Fordeler: "Wide selection of entertainment, food was good."
Ulemper: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Fordeler: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Ulemper: "Quite bummed that the flight didn't have wifi / USB):"
Fordeler: "leg room economy compared to KLM"
Ulemper: "full flight, no upgrade possible"
Ulemper: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."
Fordeler: "El entretenimiento"
Ulemper: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
Fordeler: "The crew was OK, but nothing special."
Ulemper: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("
Ulemper: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
Fordeler: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."
Fordeler: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Ulemper: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Fordeler: "Spacious business class seats, excellent meals"
Ulemper: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Ulemper: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Ulemper: "There was no entertainment available."
Ulemper: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."
Fordeler: "Crew was amazing. Service and food was good."
Ulemper: "Random TSA check was not needed at the end when boarding."
Fordeler: "The cue lines per zone are a brilliant idea!"
Ulemper: "The flight delayed for 2xhours from Paris to Cincinnati"
Ulemper: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Fordeler: "The crew was efficient and friendly. The plane took off on time and landed on time."
Ulemper: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
Fordeler: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
Ulemper: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."
Ulemper: "2 hours delayd and 1 free cup of water-:("
Fordeler: "Air France personnel is always really helpful"
Ulemper: "Food and comfort in short haul are not the best - but the flight is short..."
Fordeler: "Air France has the best crews! They really go the extra mile."
Ulemper: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."
Fordeler: "Flight was delayed 4 hours with no explanation"
Ulemper: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"
Fordeler: "Air france crew at Mumbai Airport very rude and not supportive during checkin"
Fordeler: "It was only 2 hours"
Ulemper: "Small plane, no movies"
Fordeler: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Ulemper: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Ulemper: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."
Fordeler: "That I was able to sleep a bit on the flight - and that we gained an hour."
Ulemper: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Fordeler: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Ulemper: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Fordeler: "25 min ahead schedule!!!"
Ulemper: "Cabin space, too narrow rows."
Fordeler: "Their evacution video is interesting"
Ulemper: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Fordeler: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Ulemper: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
Fordeler: "Enjoyed my food, especially tasty for airplan fare!"
Ulemper: "Not enough leg room"
Fordeler: "Food, service, comfort"
Fordeler: "Comfortable, hospitality and wonderful service"
Fordeler: "nice drink selection on board flights"
Ulemper: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Fordeler: "The plane arrived in New York smoothly"
Ulemper: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Fordeler: "The noise-canceling headset is good."
Ulemper: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."
Fordeler: "Flight was smooth"
Fordeler: "The space and the people"
Fordeler: "Courteous crew"
Fordeler: "The airbus 380 was great and the staff very nice"
Ulemper: "Too mych bad smells after a few hours"
Fordeler: "Staff was nice"
Ulemper: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway."
Fordeler: "The crew was good and very good pilot's"
Ulemper: "No leg room between seats"
Fordeler: "Boarding and punctuality."
Ulemper: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."
Fordeler: "It was on time"
Ulemper: "Food was AWFUL! Better to serve nothing"
Ulemper: "Air France lost my luggage and they can't find it in the computer system."
Fordeler: "Arrived on time"
Ulemper: "Cattle car accommodations"
Fordeler: "Not much."
Ulemper: "It was one problem after another during check in. And it was difficult to find help in English so I couldn't really tell what was going on. In the end I was tucking to get checked in because they were insisting I use a kiosk but I was telling them that the kiosk said to see an attendee. It was not efficient and I felt like a burden asking for help when there was nothing else I could do on my own."
Fordeler: "Crew was great."
Ulemper: "Food could be a bit better. White bread is unhealthy."