They canceled our flights but the flight went on anyway.
Ulemper: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Ulemper: "De trenger å ha bedre kontroll på at passasjerer overholder smittevernsregler og sikkerhetsregler."
Ulemper: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Fordeler: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Ulemper: "Nothing,just the seats. Cleanliness was perfect"
Fordeler: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Ulemper: "Move the drapes a few more inches back."
Fordeler: "Professional crew. Good simple check in."
Fordeler: "very nice crew"
Ulemper: "my bagfage was lost"
Fordeler: "The crew and the timing were ok"
Ulemper: "The seats were uncomfortable"
Fordeler: "Likte at det var punktlig og at de serverte drikke"
Fordeler: "Very professional"
Ulemper: "Lost luggage"
Ulemper: "Staff rude and short"
Fordeler: "General flight journey"
Fordeler: "Service is awesome. Food is great."
Ulemper: "People with short connection are affected by the 15 to 25 minutes delay."
Ulemper: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Ulemper: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Fordeler: "My seat at the window was great and the staff really friendly and courteous!"
Ulemper: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Ulemper: "Turn the lights on early making it hard to sleep"
Fordeler: "The service"
Ulemper: "The food."
Fordeler: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Ulemper: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Fordeler: "The constant smile conferred by flight attendants through the entire flight."
Ulemper: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Ulemper: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Fordeler: "Nice people and good service"
Ulemper: "Not much"
Fordeler: "Shirt flight but well catered, boarding was efficient and quick."
Ulemper: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Fordeler: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Fordeler: "Crew was great, very nice"
Ulemper: "Not enough legroom"
Fordeler: "Friendly crew."
Ulemper: "So many people on a 747!!"
Fordeler: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Ulemper: "No complaints about anything."
Fordeler: "Great food"
Ulemper: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Fordeler: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Ulemper: "Can't think of anything."
Fordeler: "Food was excellent, frequent and filling"
Ulemper: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Fordeler: "Fast boarding"
Ulemper: "The entertainment system wasn’t working for the whole 10 hour flight."
Fordeler: "Left ontime and service was excellent."
Fordeler: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Ulemper: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Ulemper: "Food and one bathroom out of service makes an awful flight"
Fordeler: "The crew were hardworking, responsive, conscientious and friendly"
Ulemper: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Fordeler: "Delayed flight but staff apologized as for safety reasons."
Ulemper: "Very late arrival"
Fordeler: "The staff was very helpful and professional. Promp response to calling for attention."
Ulemper: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Fordeler: "Just great crew."
Ulemper: "Not comfortable at all and will not book KLM again."
Ulemper: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Ulemper: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Fordeler: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Ulemper: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Ulemper: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Fordeler: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Fordeler: "Loved this 747! Crew was professional and food was very good."
Ulemper: "We had a long wait (25 minutes) at the gate because we were early."
Ulemper: "Kommer ikke på noe"
Ulemper: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
Such a wonderful comfortable flight!
Consideration of family seated together. I would recommend and fly with SAS again.
LOST ALL OUR 4 CHECKED SUIT CASES
Very smooth flight. Everything great. Staff is very good.
Same thing. Extra 5hours and minus food
SAS er i ferd med å bli håpløst utdatert for business reisende, dessverre. Man kaller det Plus og selger det inn som en business class, men det er jo bare tull... Reise fra CPH til Island var med Icelandair, full business og topp service, reise fra Reykjavik til Oslo, med SAS, var et svært gammelt fly, gamle og dårlige seter, fullt av mennesker som sild i tønne og dårlig mat. Mens flyet fra Oslo til Stavanger var nytt, alt var bedre men det burde vært motsatt; lengre distanser, bedre komfort, for fullt betalende passasjerer, men det tenker ikke SAS på. Jeg faser ut SAS fra nå av og vil fly mest mulig med andre selskap ut fra Stavanger, så det blir nok mer KLM fra nå av..
Fordeler: "Coffee/water complimentary regardless of class. 45 minutes in the air."
Ulemper: "Very small plane. No USB."
Ulemper: "At det var INNMARI varmt i flyet til vi kom oppi lufta At det var et ganske fullt, trangt, bittelite fly"
Fordeler: "Left and arrived on time. Crew very efficient. Smooth flight."
Ulemper: "Everything was great!"
Fordeler: "The flight went by fast."
Ulemper: "They should have provided some goodies to eat. Due to people that needed something to eat. For example, my mother being diabetic and I was telling them to please provide something. Event then, nothing was done :( ."
Ulemper: "The plan was old and dirty, old magazines and gum wrappers in my seat, stained carpet.The ride was quite bumpy."
Ulemper: "Seats and spaces seemed a tad smaller and less comfortable than other airlines"
Ulemper: "The flight was cancelled without explanation"
Fordeler: "SAS oversjøisk er nesten alltid veldig bra"
Fordeler: "Good selection of movies and music. Food was mediocre."
Ulemper: "Our seat location was near the toilets in the middle of the plane. Seemed like an unusual high number of passengers constantly using the toilets throughout the flight which created long ques in the isle and very unpleasant smells. Would never select these seats again."
Ulemper: "Difficult to find check in at Copenhagen airport"
Ulemper: "Spørsmål om underholdning og mat bør få et valg med «ikke relevant»"
Fordeler: "Good crew"
Ulemper: "Premium economy wasn’t as good as others"
Ulemper: "Small seats. food was horrible."
Ulemper: "I will never fly with spirits again.. ever"
Fordeler: "With tablets for the entertainment system – – a ton of good movies to choose from. So much so that we stayed up hours after we planned to, watching movies"
Ulemper: "Seats were a little crowded together, but that’s to be expected in modern passenger flight"
Ulemper: "Seats were horrible, tiny , cramped"
Fordeler: "Very friendly crew. Complimentary bottles of water. Comfortable blankets."
Ulemper: "Delayed flight, missed connection, lost baggage."
Fordeler: "Seats were very comfortable for economy. Crew was pleasant, attentive and efficient. Good seatback entertainment system."
Ulemper: "Once passengers do final passport check and enter secure gate area on this flight to the US, there’s no bathroom available. On the transatlantic flight, no complimentary glass of wine as on other airlines."
Ulemper: "Luggage lost or misdirected and VERY poor effort in getting it delivered to me, once found. I still have no clothes, shaver, toiletries . . . or confirmation on when/if delivery will happen. Just simply disrespectful!!!"
Fordeler: "Jal is the best airline"
Ulemper: "The movies and tv shows could be different for inbound and outbound flies, or at least change them more often"
Fordeler: "Efficient processing of passengers onto aircraft."
Fordeler: "Food, crew, overall comfort, movies"
Ulemper: "The plane was quite warm. We definitely could have used more water as well."
Fordeler: "premium economy"
Ulemper: "nothing, it was great!"
Fordeler: "I loved that there were a lot of different movies, TV shows, games, music, and more to choose from- all for free! Then there was a dinner- not bad at all-, a snack later on, and breakfast too, all included. Headphones if you needed them ( lifesaver there as I had temporary misplaced mine), a blanket, and a pillow. The crew was really polite, and there was never more than one person in line for the bathroom."
Fordeler: "Good flight."
Fordeler: "Boarding was quick and efficient."
Ulemper: "Flight attendants were not friendly."
Ulemper: "Unable to select seat/baggage until 22 hours before flight because not booked through SAS. Thought bagged was checked in online and had to pay More than the cost of the flight. Flight was delayed due to mechanical problem. Cabin very warm throughout flight."
Fordeler: "The flight crews were great. The entertainment on the long flight was good. The food was abundant."
Ulemper: "While in Stockholm we had a flight delay and multiple gate changes. The lack of communication was frustrating. The food was too spicy for my taste as well as my 2 yr olds. No options were offered on the menu."
Fordeler: "Setene er behagelige, og selv i SAS Go er det mulig å legge setene lenger ned enn jeg er vant til hos en del andre flyselskaper i samme seteklasse."
Ulemper: "Det er ikke mulig å bestille spesialmåltid samtidig med billettene, man må ringe. Dette virker unødvendig tungvint, spesielt med tanke på at det var ekstra lang ventetid hos kundeservice i den aktuelle perioden. Heldigvis var det mulig å få hjelp via Facebook, men det er visst ikke vanlig."
Fordeler: "service was good"
Ulemper: "The plane was full. Sets in economy were very small."
Ulemper: "Forsinkelse Lite utvalg av mat"
Fordeler: "Good flight attendants and a plus for the early arrival."
Ulemper: "The lack of lounge access at the airport in Rome (Fiumicino). Not receiving any food/snacks on a three hour flight is quite poor."
Ulemper: "Planes are getting old. Seats are not the most comfortable."
Fordeler: "SAS tilbyr forutsigbart god o tilstrekkelig service i alle avseende."
Ulemper: "Der var alt for litt mat å kjøpe ombord, tok slutt ... unødvendig irriterende på morgenfly."
Ulemper: "The plane was very old and not maintained well, dirty and not clean from the previous flights"
Ulemper: "Spørsmål om mat og underholdning bør få et alternativ med "ikke relevant" eller lignende, siden det mat evt må kjøpes og siden underholdning ikke alltid er et tilbud."
Ulemper: "Mat og underholdning er enten valgfritt (kan kjøpes) eller ikke-eksisterende og spørsmålene bør derfor kunne besvarer med "ikke relevant" eller lignende"
Fordeler: "Crew and comfort were both according to good standard"
Ulemper: "Boarding was a little messy as some rows could embark from the finger Others had to go through an external stairway. Doing so at 8 in the morning with 8°C outside was not very pleasant"
Fordeler: "Hyggelig personale"
Ulemper: "Dårlig luft."
Ulemper: "SAS overbooked the flight and changed our entire group's seats. The attendant at the front desk was very rude during this whole process. We eventually got middle seats in the middle row. During the flight, the flight attendant forgot to give my friends their meals but everyone sitting around them received meals. When we used the overhead button to inform them of this discrepancy they didn't respond for over 30 minutes. We eventually found someone in the aisle that was able to help get the attention of the flight attendant. The overall interaction with the flight attendants was terrible. There is no such thing as customer service with this airline company."
Small plane, but short flight. On time . Could have a bit more organize boarding process since it uses a bus but the rest was fine.
Internet in the plane is terrible:((
My original flight had been canceled and they got me on a better flight with a shorter layover. I spoke to Roger on the customer service line and he was wonderful.
We got hit with surprise baggage fees because the baggage structure was entirely unclear -- we even looked for how to book bags with Iberia ahead of time. Also, we didn't know that the first flight would be entirely operated by Level. Two flights and neither operated by Iberia. That's fine, but it would have been helpful to know ahead of time.
All over good flight but not better than my favorite
Ordered gnocchi- received rigatoni for 15 euros. They don’t serve alcohol on flight
Well many things could have been better. I bought business class ticket. There was no lounge at airport. At least they could have provided us vouchers for a good restaurant to rest, eat, charge our phones etc... The seats were so uncomfortable. They dont recline and i booked business especially for comfort due to back pain. There was no entertainment at all. In our time this is really poor. I liked the food. Crew was super nice.
Ulemper: "That they would not cancel the flight two days prior"
Fordeler: "Flight attendants were lovely."
Ulemper: "Seats recline too far so there was NO space. Flight left an hour late for unknown reason. Double charged for bags on return flight. Lost my carry on after forcing me to check it (still awaiting its return). Charged me to fix an error they made on original booking. I'll never fly with Iberia ever again."
Ulemper: "Food and personnel attitude."
Ulemper: "Seats don’t recline at all and wasn’t even offered water on a close to 3 hour flight. Bare bones service to be sure."
Fordeler: "Nice crew seamless flight"
Ulemper: "Would be nice if the planes were air conditioned on the ground because they're very very hot and it didn't cool down much during the flight"
Fordeler: "Everything was fine and smooth"
Fordeler: "Not much to like."
Ulemper: "The crew at the gate needs a serious lesson on customer service. They are the rudest people ever and can’t speak an ounce of English. They give a bad impression towards Spain in general and the courtesy provided within. There was no entertainment onboard and no food/drink served."
Fordeler: "Seats we re super comfortable, better than BA or Swiss for example. Food and drink excellent, gain better than Swiss or Ba, not to say US carriers who are on a league of their own (worse). Flight arrived early."
Ulemper: "A bit more space for placing magazines etc would be welcome"
Fordeler: "Delay of 1 hour, but flight was good!"
Ulemper: "Ibéria offers a terrible service to its customers"
Fordeler: "On time and pleasant service ."
Ulemper: "The problem was outbound from Porto to Rome. Iberia lost 2 out of 3 bags and one took 24 hours to reach our Rome hotel and one took 48 hours to reach our Rome hotel."
Fordeler: "We got there."
Ulemper: "Plane arrived late so boarded late. Crew was ridiculously slow with drink/snack cart. They served only 5 rows so we never got a drink."
Ulemper: "Delayed flight from Milan to Barcelona caused us to miss the connecting flight and we were stuck in Spain for the night. Will not get back to US for another 2 days."
Ulemper: "Had to want in aisle to go to bathroom while beverage cart took forever to get to the back of the plane. Line was 12 deep to get there."
Fordeler: "Once I understood how it worked it was a breeze"
Ulemper: "Made more than four different lines before 1 understanding Iberia worker helped us out. Was told that that wasn’t the correct line and sent to another. The next place the same for more than 3 times. Then finally, Raquel, LISTENED, and away we went."
Fordeler: "I hate flying with a burning passion, however this 8hr flight back home was more than comfortable! I mean literally, the seats, the entertainment, the cabin crew, even the food (which to my surprise wasn’t as bad as other airlines). The fact that I’m writing this review right now just shows how great of a flight it was! I had no passenger(s) beside me, and it was all around just great!"
Ulemper: "The ETA of the time fluctuated dramatically, first it said that we will board at 11:40, and then it changed to 11:25 and then we did not board until 11:50, and the flight took off delayed, as well."
Fordeler: "The business class seat was extremely comfortable."
Ulemper: "The touch-screen was very difficult to navigate. It didn't respond very well when touched."
Ulemper: "Seating and not so friendly"
Ulemper: "Disorganized boarding"
Ulemper: "It was hard to find where to go in the Madrid airport.and arrived only just in time to the check in. I was singled out before getting on the plane to be frisked, etc. One said there was something written on my boarding passes that was an alert. I am a 64 year old woman traveling alone....no plans for anything bad to be sure!"
Fordeler: "Crew entertainment food."
Ulemper: "2 hours late. Missed connection in Madrid. Waiting 4 hours for next flight."
Fordeler: "Entertainment choices were ok."
Ulemper: "no leg room."
Ulemper: "The flight was cancelled at the last minute due to a hurricane. Both British airlines and Iberian airlines posted conflicting information as to the flight cancellation, hence affecting hotel reservations and proceeding flights. The whole process has been a nightmare. I will have serious reservations booking future flights with either airline. Very disappointed !"
Ulemper: "No food no drinks no entertainment and my knees where hitting the seat in front and I am 5 10"
Fordeler: "The staff was OK for the most part. I liked the entertainment options and WIFI service was easily accessible."
Ulemper: "The seating was pretty bad. My seat couldn't recline (was in the last row) and the passenger in front of me reclined all the way back even when instructed to not recline so far (in passing, by flight attendants). So I spent an 11+ hour flight as a fairly tall person, in an extremely uncomfortable seating arrangement. I also noted my space issue with said passenger at the beginning of the flight and he still progressively went further back. I would've appreciated if flight attendants were more diligent about ensuring passengers are comfortable for long flights. Food accommodations were ok but they go heavy on bread for whatever reason."
Fordeler: "Transatlantic flight with 1980-s entertainment. Both ways...Thirld world ...I was ashamed the airline was American"
Fordeler: "Great in flight experience! Cabin crew were very friendly and kind. Entertainment was awesome!"
Ulemper: "Food was delicious compared to most American airlines. However, portions were smaller. Seating is more narrow compared to standard non low-cost laung-haul airlines. You will not have a pleasant flight if you're a tall and/or a big person."
Fordeler: "very comfortable had my own TV screen with free Wi-Fi loved it"
Ulemper: "I had my own TV screen with free Wi-Fi loved itI thought the food going was better then on the return trip to New York I was in row 57 and most of the food had run out by the time they got to Wes the one meal I had which was a burger was all dried out again going to Madrid had better food"
Fordeler: "Ibrya is grayte"
Fordeler: "Reasonable leg room for a a 6 foot tall passenger"
Ulemper: "Old planes, pilot didn't communicate at times when he would mess around with engine speed and then increase altitude suddenly. Some passengers were truly scared."
Fordeler: "Seats were comfortable, excellent movie selection, ample leg room, clean and new plane, staff was attentive."
Ulemper: "Food was average, foot rests were hard to operate, alcohol selection was scant, only beer and wine are complimentary, you must pay for spirits in premium economy"
Fordeler: "Comfortable, nice entertainment, very nice pilot"
Ulemper: "Part of the crew was a little rude. Didn't prepare the front row well for landing and take off (back packs on the floor, screens open)"
Fordeler: "The crew were friendly and helpful."
Ulemper: "I think the Brie cheese I ate made me sick afterward. I wish the staff had brought water around more."
Ulemper: "food not bad but could be better"
Fordeler: "Didn't happen!"
Fordeler: "Upon boarding the flight attendant looked at my seat # and directed to to the correct side of the aircraft. I found this to be very helpful, since on the trip over I was in the wrong side had to bother people to move so I could get to the correct side of the aircraft. Travel can be very stressful, this made boarding quicker and easier."
Fordeler: "The crew members always looked me in the eye and made me feel like a human being."
Ulemper: "Honestly my only complaint would be that I was not given both of my boarding passes when I first checked in in Munich and instead I had to go out and stand in a line for an hour to get my boarding pass for Las Angeles which made me just barely get to my gate on time."
Ulemper: "When I got on the plane there was urine on my seat and no one told me before I sat down. DISGUSTING"
Fordeler: "Good food, great crew and service. Enjoyed the entertainment options-- plenty of choices. Smooth, comfortable flight."
Fordeler: "Service was nice and friendly"
Ulemper: "As with all airlines the seats could be better"
Fordeler: "Kind staff"
Ulemper: "Cushioning on seats worn out - getting uncomfortable. Slightly confusing on who was boarding when; crowd was blocking entry. The path to the plane was not covered, despite the rain and the suitcase had to be left on a cart without cover - I ended up with wet clothing in my suitcase."
Alt er bra, ingen problem.
Fordeler: "Great you provide ways to keep busy on the plane for long flights!"
Ulemper: "Something needs to be done about carry on baggage. On this flight alone, I counted 80+ people who had to pay for carry on luggage because it also included our backpacks. There were a lot of angry people. Paying $85 for my carry on that alone didn’t weigh 10kg was ridiculous. I’ll be looking into other airlines for my future trips."
Fordeler: "Rakk ikke flytoget, fordi det gikk FØR det sto at det skulle gå. Ble derfor for sein til flyet.."
Fordeler: "Kule karer i besetningen"
Ulemper: "Trangt når den i midten sitter bredbeint"
Fordeler: "Amazing crew, access to lounge, brand new Dreamliner!"
Ulemper: "Food and entertainment are somewhat bland and the choice is limited."
Fordeler: "This flight was also delayed. Our bags never made the connection and waited 2 hours at the baggage terminalwith no support or answers."
Ulemper: "Legroom. Complimentary coffee."
Ulemper: "Det var veldig trangt fly med altfor lite benplass."
Fordeler: "The crew was very attentive. The Dreamliner was clean and very nice. Seats were good. Food was good. Entertainment was excellent. they gave blankets,but not pillows (but I did not ask for one.)"
Fordeler: "Good entertainment. And I had surprise food ordered for me."
Ulemper: "Was transferring from another Norwegian flight from Copenhagen to Oslo, and never have me the opportunity to check my bag before getting to the gate and having to pay a huge overweight fee on my carry-ons"
Fordeler: "Gikk veldig raskt. De ansatte var hyggelige"
Fordeler: "Kom frem i live"
Ulemper: "Renhold, søppel og mat i setene. Veldig varmt i flyet før avgang og ble sittende en stund før avgang."
Ulemper: "The boarding process could be better organized. There is just one large line and it’s like a free for all. There are zones on the tickets but they didn’t board by the zones"
Fordeler: "Reasonably a lot of room for economy class. I was very comfortable on a long-haul flight."
Ulemper: "The boarding process in Norway is a bit of a mess, but not the fault of the airline. We had a delay arriving at the airport and they could have done a bit better communicating what was going on."
Fordeler: "I slept"
Ulemper: "They just opened the gates and ran away and let people board. It was CHAOS"
Fordeler: "This was one of the most comfortable and enjoyable international flights I have been on in years."
Ulemper: "The boarding lineup in Oslo is a bit jumbled but if that’s all I have to complain about it was a great experience."
Fordeler: "Not much"
Ulemper: "Dozens of passengers, myself included, were forced to check their carry-ons at the gate and pay for it due to Norwegians strict weight policy. To be honest this felt like I was being swindled and it ruined the rest of the experience for me. Do not be tempted by the low fares they offer."
Ulemper: "att det inte blev den tiden på flyg ifrån Gardemoen som jag bokade skulle flyga kl 9tiden men blev 15tiden"
Fordeler: "Crew friendly and attentive. Seats in Premium really good."
Ulemper: "They made everyone vacant the gate area and stand for at least 45 minutes prior to boarding. Flight was rescheduled to leave 1 hour and 05 minutes later than advertised then was approximately 25 minutes later than that leaving. This was my first time flying with this airline and l will have second t"
Fordeler: "Supert at den sure passasjeren i midten flyttet seg til kjente annet sted i flyet. Hun var sur fordi jeg hadde plass C som hun ville ha, jeg ba henne flytte seg til sin plass på en høflig måte. Det er en grunn til at jeg reserverer på forhånd."
Ulemper: "Maten var under enhver kritikk. Helt ihjelkokt i microen. Det som skulle være broccoli var blitt en grønngul gugge. Gulrøtter uten substans, og til slutt mørt kjøtt. Men alt for salt. Åja, glemte fløtepotetene. De var så mye varmet at den var brun og tørr helt igjennom."
Fordeler: "Ganske god mat."
Ulemper: "Alt for varierende temperatur ombord. Det gikk fra iskaldt til kjempevarmt flere ganger. To runder iskaldt og to med kjempevarme. Det må vel kunne gjøres noe med?"
Ulemper: "Avgangen var avlåst slik at vi ikke hadde noe sted å sitte ned mens vi ventet på avgang"
Fordeler: "Everyone was nice and the flight was smooth and restrooms were clean."
Ulemper: "I meant to write my Paris to Oslo review on the Oslo to LA review for what could be better. Like I mentioned the food was not good, please get rid of that white noodle coconut soup in a cup, there’s no way anyone likes it and more episodes on some of the shows like Friends"
Ulemper: "20 hours of flying and there was a very limited selection of movies to watch, but all passengers are required to watch a very bright video of one of your planes flying through the sky for the last 20 minutes of the flight. Please include some snacks and water during international flights."
Ulemper: "After having no issues with my carryon on my first Norwegian flight of the day, I was forced to pay 650 NoK to check my carryon as we were boarding my flight from Oslo to New York. This was just ridiculous because my bag fit in the overhead bins just fine and there we’re many empty overhead bins"
Ulemper: "Internett virket bare tidvis og ikke i begynnelsen"
Ulemper: "To be honest, at least a glass of water could be offered"
Ulemper: "Både tur og retur var forsinket med 30 og 60 minutter. Lite info som vanlig. Mistet transport videre som vanlig. Godt nyttår"
Fordeler: "Everything was great and handled professionally and efficiently, not to mention with such good hospitality and accommodations."
Ulemper: "All good."
Ulemper: "Forsinkelse. Både ved avreise og ved landing"
Fordeler: "Premium cabin is good value, much more space than economy for not outrageous cost, food is actually really tasty, though still served in a box with plastic utensils in Premium, Dreamliner is nice plane"
Ulemper: "Nearly an hour late departing because of “passenger security screening for flights to US” - as if they don’t do this every day? They needed to start getting people into gate area much earlier. Limited video content - all sorts of programs I’ve never heard of or didn’t want to watch."
Ulemper: "Alltif forsinkelser og dårlig med beskjeder"
Fordeler: "planes are brand new and for the price (under $500.00) from Stockholm to NY it's a steal - but...…."
Ulemper: "same point !We booked a trip from Stockholm to NY. Got to the airport and the baggage fee was quite high, but i was ok paying it since i didn't prepay online- my mistake. BUT then i was told since the plane was stopping at Oslo we had to pay ANOTHER SET OF LUGGAGE FEES !!!! I said, no you must be mistaken, there is no way you can charge me for two trips just because your plane is making a stop! They insisted and rather than fight and get thrown out of the airport i am disputing with my credit card company, but it can't possibly be legal. $690.00 fees !"
Ulemper: "The flight kept getting further delayed but remained th same after the flight took off, then when it was due to land at lax and we were there waiting it updates to an additional 45 minute delay. You couldn’t have updated that before the arrival time? Poor customer service!"
Ulemper: "They lost our bags in the transfer and did not even offer water on the flight!"
Ulemper: "I was in seat 33F. My husband & I were sitting together, boarded together, yet we were sent down different isles of the plane to board even though we asked to go the same direction. This made us arrive at our seats at different times & made stowing our luggage above rushed, awkward and harder to do. Not a good start considering we are both in our mid 60's. This may have been due to the crew being overwhelmed due to circumstances caused by the airport making us all late in boarding the plane all at once. Also, it was a late flight & there was constant noise from the galley making it hard to try to get any sleep. We were very happy that the crew got along so well but some of the conversations could have been at lower decibles."
Fordeler: "Food was actually provided with our ticket... not just ONE meal, but also a snack for before the arrival and the meals tasted good! Also, Oslo is a new and beautiful airport with great options for meals and stores to wander around. Also, the airplane had huge windows to look out of with new dimmer technology as opposed to just a shade. Very cool! With a couple of small downsides, we would STILL definitely fly Norwegian."
Ulemper: "We gate checked a stroller but were unable to pick it up to use in Oslo which was a surprise as it went straight through from gate check to full check in through the layover... with a 3hr 45min layover, it could have been useful to have it for our infant to sleep. Leg room is tight. Small selection of new movies for entertainment when compared to other airlines and it would have been nice to know we could get complimentary drinks anytime during the flight, but they were only available for free during meal service unless you purchased additionally."
Fordeler: "Kanon bra flyvert.. veldig underholdene"
Fordeler: "The selection of movies in the on-board entertainment was nice, but available wi-fi on a long-haul trip would have been better."
Ulemper: "Condescending check-in clerk in Oslo and subjective application of carry-on rules ruined the trip and assured that I will look to other airlines for future international travel."
Fordeler: "God plass, gode seter og hyggelig service."
Ulemper: "Middag var kun 1 av tre alternativer igjen når de kom til nest bakerste seteraden. Dette er litt for dårlig med tanke på premium bilettprisen. De løste det ved å hente mat fra lowfare cabinen og det etter at de hadde servert alle på premium."
Fordeler: "I loved the service of the crew and the entertainment provided on the flight. Being all new aircrafts the flights have all been very comfortable."
Ulemper: "It took way too long to board, seemed unorganized with lines forming everywhere and no formal instruction. We landed 30min early but had to wait while taxiing to gate for almost an hour. Took almost another hour to get bags released onto baggage claim. Was an incredible inconvenience as I missed my connecting flight because of the delays"
Ulemper: "Paid for an isle seat but assigned a window. No organization at boarding. Lots of signs for bag restrictions but not heeded or adhered to by passengers or staff. Ridiculous!!!"
Fordeler: "I rute begge veier."
Ulemper: "I bought the ticket at the last minute and couldn't pre-pay for luggage or food. The food cost me and my companion $50 for sandwiches, snacks and drinks. Even water and soda is $3 for a small can. If you want a blanket, they charge, if you want anything, they charge. Luggage was over $80. Just pay more for a different airline, it will be less"
Ulemper: "There was no option to choose a meal when booking through you. We weren't aware that we would have to do this somehow so we went the 10 hour flight without food. They were sold out of anything decent on the SNACK BAR menu."
Fordeler: "I can't tell you what I liked because I never made the flight due to my first flight being delayed by a full day."
Ulemper: "Everything because I never made the flight because of a delayed and cancelled first flight."
Fordeler: "Good plane, nice crew"
Fordeler: "Crew was nice"
Ulemper: "Three hour delay. Seats are so uncomfortable"
Fordeler: "Nothing! This is the worst airline I have traveled with. Always late and usually by servers hours not just a few minutes late. I mean late when you have to wait for the announnouncement of your flight for hours"
Ulemper: "Personnel, seats (even in expensive preferential class which I used) boarding, they want to charge you even if you ask for a glass of water. Come on !"
Fordeler: "Quick boarding, friendly staff. We took off on time and arrived before scheduled time. Good value for money!"
Ulemper: "Would be good if seats could be leaned back a bit."
Fordeler: "There was a good amount of room on the plane with comfortable seating."
Ulemper: "We sat on the plane an extra 15 minutes before the flight, but other than that everything went smoothly."
Fordeler: "It felt like a top airline, fast boarding, great service."
Fordeler: "Poor service, staring from punctuality. 3 and a half delay without any explanation until all passengers pressured the staff and we were told that it was due to aircraft malfunction. The staff were very unfriendly when asked about information regarding the cause of the delay."
Ulemper: "Change management and train staff. The Barcelona airport was in very poor state, without air conditioning and restrooms in very poor state."
Ulemper: "This is a budget airline. It was a decent plane, the crew was very friendly. Being a budget airline, food on board has to be purchased separately. There is no entertainment on board. The seats didn’t recline. Overall it was good value for your money."
Fordeler: "Crew was nice and friendly"
Ulemper: "Horrendous experience from checking to the airport. Be aware when trying to check in online, not only posible if you don’t pay a fee to choose seats. Therefore you are unable to check in until the last minute, and as they overbook the flight, if you don’t pay, You risk not get into the plane."
Ulemper: "Boarding groups (divided in groups 1, 2 and 3) unclear"
Fordeler: "They made up for lost time"
Ulemper: "Some turbulence and lack of communication between the crew and everyone else"
Fordeler: "Amazing and helpful crew"
Ulemper: "Long delay and inefficient boarding for people with digital boarding pass"
Fordeler: "Short flight and pilot seemed very comfortable during turbulence"
Ulemper: "Apparently congestion at Barcelona was the reason. The gate crew are clueless and not helpful. I was struggling to understand what was going on. Kayak was showing delayed flight and neither crew or veuling website was getting updated.."
Fordeler: "New plane"
Ulemper: "Could not check luggage online so had to pay exhorbitant fee at airport. Boarding at gate was totally disorganized and the attendents didn’t seem to care"
Fordeler: "Nice, simple. Friendly"
Ulemper: "Seat rows are a bit too narrow"
Fordeler: "When check-in online I was given 1st row seats, as a result I was treated as an excellence customer. Great service."
Ulemper: "Delayed again to depart, and over 30 minutes to show reclaim belt to get the luggage"
Fordeler: "No major problems"
Ulemper: "Delayed flight"
Fordeler: "This was the first time I travel with Vueling and the crew was so nice! and the plane so clean! Loved it. Much better than LATAM for example that was my next flight."
Ulemper: "My bag took to long to get out I got a little scared it didn’t get to Barcelona, but everything was ok at the end so as an overall everything was perfect!"
Fordeler: "Crew and Flight attendants were helpful, responsive and cheerful before, during and after the flight."
Ulemper: "I was not able to check into the flight online as the Kayak link sent me to an unknown page. It was not an Iberia flight but was operated by Veuling airlines, however was still unable to check in by going directly to the Veuling website. If you're not going to be allowed to check in online, that is one, thing, but it isn't great to be given a link that doesn't work and then be nervous that you are not going to get on your flight. The boarding process should be changed as it is a free for all and people are waiting in line on the jetway, when really they are waiting for the buses. I believe the plane was at Terminal 2, so we had to switch terminals via bus. Just seemed as though there should be a better process for boarding than lining up down the middle of the terminal or manage the process differently as we were boarding buses."
Ulemper: "Check-in process was a nightmare not well coordinated and took forever"
Ulemper: "We arrived more than 2 hours too late - this on a 2 hour flight. This can happen - but flight history shows that this flight is too late every day. The seat pitch is the worst of all low-cost airlines in Europe. Also the plane needs a renovation. We are flying regularly low-cost airlines. But non of the competitors is so expensive. Vueling can’t be recommended."
Fordeler: "Good aircraft and seats."
Ulemper: "Bad check-in by Vueling staff. They kept changing the time to check-in. At first the sign said "All Destinations" with no restriction on check-in. Nest, while we were in the line, they changed the sign to say you could only check-in 2 hours before the flight and then, when we got to the front of the line, they said it was 2 1/2 hours. Very rude in response to our questions."
Fordeler: "I like the landing by the pilot from Beirut to Barcelona. I also appreciated the one flight attendant that helped me and my family."
Ulemper: "They didn’t let me gate check any carryons. They made me pull out all my stuff to reallocate the weight in my carryons before letting me go with all of them. Why? Is the weight issue an over head storage weight limit issue or a fuel issue? Either way they eventually let me go. Ridiculous. They charged me over $110 for an extra check bag when kayak told me it would be $65-$110. Scam/stealing. Also, they told me I had to hold my kid during take off and landing instead of them being in their super secure car seat. How is that even logical? They said it was a company policy. If it was a company policy, why didn’t I have to hold my kid on the following flight? Dumb."
Ulemper: "They made a mess with my bookinh"
Ulemper: "The flight was delayed by an hour but that was not Vueling’s fault. Despite the delay the staff did all they could to notify passengers and leave as soon as possible."
Fordeler: "In general service is good."
Ulemper: "Flight was delayed over 90 minutes, which seems to be a reoccurring theme as they have managed to score significant delays in both flights I’ve had with them."
Fordeler: "Cheap, clean, great on board crew. I arrived early for my flight and was able to change my flight to an earlier one cheaply, quickly and hassle free. Excellent customer service."
Ulemper: "Shocking check in. Only 2 desks open queued for 45 mins just to check in. Despite arriving in plenty of time. This was a Saturday lunchtime and the queue quickly built up and despite several members of staff being around no further desks were opened up until the queue became huge."
Fordeler: "Great cabin crew"
Ulemper: "We were left waiting without any information regarding he delay, how long it’d be, nothing!"
Fordeler: "Difficult to say, probably just returning home"
Ulemper: "1. After 4 hours in line in front of the boarding desk (I was between the first 10 people in line) due to a flight delay, when they began boarding they decide to start from the 15-31 rows. As I was on the 6th row, for which I payed an overprice when buying tickets, I eventuallypassed frome the first 10 people to be boarded to the last one. 2. As a consequence of point 1. As I arrived in front of the airplane door, the crew said the remaining luggages couldn’t be boarded with us because there wasn’t anymore space in the lockers. 3. The crew was very unprofessional. So, in the end, after paying more for first rows tickets and after being one of the first people in line to be boarded, because of poor organizarion I ended as one of the last to be boarded and without the right to bring with me the personal luggage. A nightmare"
Fordeler: "Flight in time, no waiting and well organice. At landing waiting time for gate was short."
Fordeler: "We boarded and left on time, there was room for my luggage in the overhead. This is a budget airline so I wasn't expecting any thrills and thats exactly what I got - a functional, almost comfortable experience."
Ulemper: "You can't help but stress slightly not knowing if you're going to find a spot in the overhead."
Fordeler: "Comfortable chairs, clean airplane"
Ulemper: "Flight attendant had a bit of an attitude. Bad day, perhaps."
Fordeler: "Comfort and helpful crew"
Ulemper: "Long way from Iberia gate to Vuelling"
Fordeler: "crew was friendly and timely ..providing regular snack/beverage service on a relatively short flight"
Ulemper: "beverage/snack service should be complimentary like itbia on most other flights"
Fordeler: "Short 2 hour flight"
Ulemper: "Much too small space. Felt like a sardine."
Ulemper: "It was so uncomfortably cramped on the back row that my knees were numb by the end of the flight. I am tall but not ridiculously so. I think there should be minimum standards for legroom that exceed what was available on this flight."
Ulemper: "Our luggage did not arrive with the plane, we were not informed of the situation and waited for at least one hour before a passenger was told the luggage was left behind. The luggage did arrive after 90 minutes, still no explanation from the Vueling"
Fordeler: "Quick boarding"
Ulemper: "very less leg space which doesn't even permit to head down on front tray."
Fordeler: "Absolutely nothing"
Ulemper: "They overbooked the flight and would not let us on even though we had tickets because we did not check-in that morning online before our arrival to the airport. They re-booked us for another flight that had a connection but it kept getting delayed so they made us re-check our luggage 3 separate times. When we finally made it to the connecting city (Barcelona) that next flight was delayed from 9 pm departure to 11 pm to midnight and then to 2:30 AM with no confirmation that the flight would actually take-off. There was no one that could offer us help or give us answers as to what was going on, all employees were very vague and kept telling us they couldn't tell us anything. We spent 14 hours that day in the airport for a flight that should have taken 1.5 hours. They gave us 6 euros each as compensation and that was it. To put in a complaint to get your money back is very difficult. Their website is often down and they make the form very specific online so that if you type something in lowercase letters it won't go through. I will never fly them again and strongly suggest you don't either."
Ulemper: "All good"
Fordeler: "Didn't experience anything spectacular."
Ulemper: "The delay of flight was unbelievable."
Ulemper: "Flight was 2 hours late. Incredibly messy boarding procedure. Then they kept everyone in the plane for more than one hour with no air conditioning. Crew had to open the aircraft doors to let some air into the cabin."
Fordeler: "The fly was delayed 45min. The spaces between seats are to small I ask for a soft bread sandwich and the staff tell me is assigned for another customer and i need to choose another one Overall was ok"
Ulemper: "Trangt mellom setene. Passer ikke helt for nordisk høyde."
Fordeler: "clean aircraft. smiling smart and friendly staff. on time departure. ultra quick bag retrieval. would highly reccomend"
Ulemper: "Flights were delayed"
Fordeler: "Somewhat friendly crew."
Ulemper: "We had to pay extra to check-In our luggage only for Vueling airlines to lose my friends luggage. They did not even make us feel like they would do everything possible to find it and it ruined the rest of our trip. My friend ended having to buy everything from underwear to shoes to clothes. Not only did it take time and energy to find clothes for her but it was very costly. I've flown MANY airlines and have never had deal with lost luggage so I was expecting more from the airline to do everything possible to located it or compensate us for their mistake, especially when we had to pay an additional $50 USD to check-in our luggage (that ultimately ended up lost). I would not recommend this airline."