Typsik tursitklasse som på ethvert flyselskap; greit nok, liten plass, mat som forventet (ikke noe særlig) men turen gikk fint og uten overraskelser. KLM er alltid ok å reise med.
Ulemper: "De trenger å ha bedre kontroll på at passasjerer overholder smittevernsregler og sikkerhetsregler."
Ulemper: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Fordeler: "Crew is excellent, polite and personal!"
Ulemper: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Fordeler: "Nothing"
Ulemper: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Fordeler: "Almost everything, especially the crew."
Ulemper: "Don’t feel like anything should be better to be honest"
Fordeler: "The crews were pretty great!"
Ulemper: "The regulating of the temperature."
Fordeler: "Planes were on time and connections made."
Ulemper: "One bag delayed as not put on flight and food could be better."
Fordeler: "The crew was amazing, flight on schedule and good entertainment."
Ulemper: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Ulemper: "Fix the damn KIOSKS at Vienna!"
Fordeler: "Seat was good"
Ulemper: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Fordeler: "The flight crew was so friendly and the food was really good."
Ulemper: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Fordeler: "Just the cabin crew being nice"
Ulemper: "Punctuality KLM is always late"
Ulemper: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Fordeler: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Fordeler: "Everything was good except for the entertainment consul for one of our seats."
Ulemper: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Ulemper: "Lost all our bags so couldn’t ski"
Fordeler: "Friendly and efficient crew. Flights were on time if not even early."
Fordeler: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Ulemper: "I would have to dream something up."
Fordeler: "Very friendly and helpful crew."
Ulemper: "Very slow service at checkin, was not even available when I arrived at the airport"
Fordeler: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Fordeler: "Everything was clean and well organized."
Ulemper: "The flight was delayed 1 1/2 hours."
Ulemper: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Fordeler: "I slept pretty much the whole time"
Fordeler: "Great on board service from a very professional crew."
Ulemper: "Can't think of a thing."
Fordeler: "Food was excellent, frequent and filling"
Ulemper: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Fordeler: "Good services!"
Fordeler: "Really friendly staff. Great service"
Fordeler: "Cabin crew were very professional."
Ulemper: "Aircraft returned to gate due to fault and was delayed for 45 min."
Fordeler: "Great service"
Fordeler: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Ulemper: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Fordeler: "Very friendly crew"
Ulemper: "At some point the luggage was lost. here."
Fordeler: "Nice seats, comfortable."
Ulemper: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Ulemper: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Fordeler: "Comfort economy well worth the extra."
Fordeler: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Fordeler: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Ulemper: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Fordeler: "Eveything is well arranged"
Ulemper: "Nothing"
Ulemper: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Ulemper: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Ulemper: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Fordeler: "Speed, crew, and reliability."
Ulemper: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Fordeler: "The staff and crew"
Ulemper: "Nothing"
Fordeler: "Excellent service, excellent food."
Ingen underholdning eller litteratur ombord.
Flying First Class with Lufthansa is something special, in every aspect of the word. It just has to be experienced!
Helt grei businesspakke fra Lufthansa på en kort flyvning
Nothing everting was amazing
Boarding in Munich is so did organized.
Check in working effective. Kind cabin personnel . Not too note storage place inside for carry on luggage .
Ulemper: "There was no in-flight entertainment"
Fordeler: "Nothing"
Ulemper: "Flight was cancelled and never got money back"
Ulemper: "Entertainment was mediocre food was poor and boarding process.can be better and faster."
Fordeler: "Crew was friendly and attentive. Piloting was on time and precise."
Ulemper: "Space in economy seats is minimal and not comfortable for a 6' 190# guy like me."
Fordeler: "The movies"
Ulemper: "Flights being on time. Friendlier staff. They would t have misplaced my luggage."
Fordeler: "Seating was good"
Ulemper: "Got a seat in the middle - was pretty annoyed with this."
Fordeler: "Flight crew was excellent. Top notch in customer service. They had a very difficult lady constantly wanting help with meals and food issues, and they were very professional and efficient."
Ulemper: "Check in was late in Rome. Arrived at 5am for a 8:30 flight, and they would not check us in until 6 am. Don’t understand the “arrive 3 hrs prior” when this happens."
Fordeler: "Nice crew."
Ulemper: "Very cold. Always very cold in premium economy section on LH 747-8."
Fordeler: "The red wine was good and the crew made sure that we were well hydrated. The flight was very smooth."
Ulemper: "The quality of the meals was poor - tasteless food, possibly loaded with preservatives."
Ulemper: "The flight never took off after 3 hours on board on the tarmac. There was poor communication from the staff at the airport and no compensation from Lufthansa."
Fordeler: "Upgraded to business class."
Ulemper: "Flight delayed."
Ulemper: "So there was a 2 hours delay in Dallas which resulted in 11 hours delay in Frankfurt .. this trip was horrible how did they dare do that to the passengers.. they should have gotten us a place to rest but we were left on the chairs in the airport.. will never fly Lufthansa anymore"
Fordeler: "casual, relaxed en mass boarding. not overbooked. very accommodating attendants."
Ulemper: "Would have loved knowing more about the baggage weight constraints...am sure they were in your communications somewhere I just missed them & therefore also missed my bags making my connection because they had to be checked...a bummer."
Fordeler: "The seats were the most comfortable seat ive sat in on a plane in a very lng time"
Ulemper: "No seat assigned at check-in or even as they begin boarding. I thought I was flying Lufthansa. Air Canada gate agents were condescending. Very disappointed."
Fordeler: "The Cabin Crew was excellent! Very impressed"
Fordeler: "Had ridiculously long bus ride from terminal to plane. Plane was parked on the outer reaches of the airport. This happens far too often on Lufthansa when connecting in Franfort. Build more gates!!"
Ulemper: "Business clsss sweats on A321 were coach seats with the center seat left empty. Not sir it is worth the higher fare."
Ulemper: "You cancelled my flight & I lost a whole day of mt trip!"
Fordeler: "Everything"
Ulemper: "Everything was great"
Fordeler: "Food was excellent. Wide variety of entertainment options. Good German beer."
Ulemper: "Cramped seating in economy for the long flight with thin padding making me very aware of the knees of the man behind me."
Fordeler: "The flight attendants were very helpful and the good was quite good."
Ulemper: "Nothing that can be changed. It was a long flight."
Ulemper: "Delayed in Munich an hour late"
Fordeler: "The atmosphere they create is very comfortable"
Ulemper: "I don’t now"
Fordeler: "On my way to meet my granddaughter & took Lufthansa flight! Very satisfied with the overall. Crew very friendly, helpful & knowledgeable. Smooth flight & super landing in Munich!!!"
Fordeler: "I liked that if I asked for something the crew would get to me rapidly. Extra leg room."
Ulemper: "Boarding process: just a lot of confusion. Inflight crew service poor: the was no time to have any brain reaction when they would pass by with coffee or anything...and when I asked for coffee the answer for a gentlemen of the crew was: coffee already passed by. Really!!?? Make sure that +$1200 are spent well. Rude or inattentive crew members shouldn’t be on flights that are that long...I had to nsist to have a miserable cup of coffee. Movie selection was poor. USB port didn’t work. Shame on you!"
Fordeler: "Upgraded from premium to Business class. Very good service and a good night slep."
Fordeler: "timeliness of departure time in flight service quality in flight food offering other than main meals friendliness of flight crew linguistic capabilities of flight crew"
Ulemper: "touch screen for in flight entertainment did not work very well"
Ulemper: "crew was not friendly"
Fordeler: "The crew were very helpful, and the food was quite good."
Ulemper: "This was an old plane. There were no video screens or wifi. Legroom was minimal."
Fordeler: "People of Lufthansa and the clients who were flying with me."
Fordeler: "Nothing"
Ulemper: "Delay"
Ulemper: "I order a seat near the window A9 but this seat has no window. the crew did not solve the problem even I ask them and note that is important to me/"
Fordeler: "Having own TV moniter and many options for entertainment. The meals were good and staff friendly."
Ulemper: "Every seat was taken and the flight was cramped. But the plane was configured so you could get up and walk around every few hours."
Fordeler: "First time for flying Lufthansa and I rate it higher than Emirates which was my favorite until now. Reasons? Number one, the crew. On top of every detail for a comfortable flight. Ten hours and I didn't sleep at all( never can sleep sitting up) and I think they came by with extra water and juices at least six times. Two hot meals of delicious food, superb snacks available near the galley, and comfortable seats with better than average legroom."
Ulemper: "Can't think of anything except the length of the flight which can't be helped."
Ulemper: "They had overbooked the flight and asked to reroute me. I asked if I would still be able to get to my destination at the same time and to make sure I would have a window seat. Everything from the moment I said yes was a terrible. They rebooked me twice on two different routes when I was in the air. Said a steward would meet me (never happened) instead I was running to catch flights on different airlines in two different airports. The entire situation was disgusting. The running was with all of my luggage. Because of the rebooking I was in the last row of 75 rows on a plane with an additional connection. Every flight had delays creating more chaos for the next flight. The only helpful airline in the bunch was Delta."
Fordeler: "Good all around German quality"
Fordeler: "Competitor airlines like Emirates are way ahead of the curve when it comes to value for the money for the economy customers."
Ulemper: "Seating is cramped up. Entertainment options are mediocre."
Fordeler: "On time, clean, helpful"
Ulemper: "Not enough leg room"
Ulemper: "Going through Chicago airport"
Fordeler: "The crew was incredibly joyful, happy and patient. Always a smile throughout the long flight. Very willing to help. Nice new planes, liked the lower galley for restrooms. Very much appreciated the warm face towels at beginning of flight...would really appreciate a warm face towel at end of flight too. Good amount of water available throughout the flight, sometimes airlines are way too limited on amount of water they make available. Appreciated the wine and aperitif as well. Excellent flight! Would try to fly Lufthansa again!"
Fordeler: "Everything was great. Thank you"
Not sure why the gate information would show "boarding" and then "gate closing" before anyone had actually started boarding. Was ultimately sat before the scheduled takeoff time, although takeoff was after the schedule. Favourable flying conditions allowed us to land 5 minutes early, although as there was another plane still sitting at our gate on arrival meant we were ultimately late to the gate (giving gate / disboarding times would be more honest than just the scheduled landing time). Somehow, even though there was a plane sitting at our gate on arrival, when we were allowed to taxi to the gate, there were apparently no ground staff there. What? Even though there was an incoming plane, they went elsewhere? Staff on the plane and the meal service were fine.
Reisen ble kansellert begge veier pga streiken. Snakk om sevice
Billettene våre ble kansellert pga streiken. Nye billetter tur/retur Barcelona kom på 19.500,-
SAS er i ferd med å bli håpløst utdatert for business reisende, dessverre. Man kaller det Plus og selger det inn som en business class, men det er jo bare tull... Reise fra CPH til Island var med Icelandair, full business og topp service, reise fra Reykjavik til Oslo, med SAS, var et svært gammelt fly, gamle og dårlige seter, fullt av mennesker som sild i tønne og dårlig mat. Mens flyet fra Oslo til Stavanger var nytt, alt var bedre men det burde vært motsatt; lengre distanser, bedre komfort, for fullt betalende passasjerer, men det tenker ikke SAS på. Jeg faser ut SAS fra nå av og vil fly mest mulig med andre selskap ut fra Stavanger, så det blir nok mer KLM fra nå av..
Fordeler: "The plane was nice and comfortable. The flight was only about 40 minutes."
Ulemper: "Everything was fine. A very quick, easy flight at the end of a long day for me."
Ulemper: "Late departure for that most meaningless of excuses - the late arriving aircraft. And so late arriving at destination. On arrival at Berlin, there was also noone at the gate to allow us to leave the plane. All in all meant missing pickup time at the airport, and extra cost."
Fordeler: "SAS oversjøisk er nesten alltid veldig bra"
Ulemper: "Don't remember this flight"
Fordeler: "On time. Good hardware."
Ulemper: "Priority passangers cannot board with their non priority partner, even on the sane reservation. Congratulations sas, only airline workdwide to prohibit this. Otherwise, also forgot my duty free bag at the gate and the crew refused to have me return for it or get it for me."
Ulemper: "Spørsmål om underholdning og mat bør få et valg med «ikke relevant»"
Fordeler: "Alt"
Ulemper: "Ingenting."
Fordeler: "Timing is good"
Ulemper: "To craody"
Fordeler: "Everything about the flight was wonderful except baggage claim, in BOTH directions."
Ulemper: "It could have been the perfect trip, but I am not sure why SAS baggage handling is so mediocre. In both the flights from EWR to OSLO and back, every aspect of the trip was super, except for the wait for baggage. In Oslo, I estimate having waited at least a half an hour at the carousel before the bags started showing up, and the same in Newark. We had long cleared Immigration, which normally is not a speedy process, and yet still had to wait at least 20 minutes for the FIRST bag to appear on the carousel. Most annoying, particularly after a relatively long flight, and especially for transfer passengers who needed to recheck their bags to continue to other destinations."
Fordeler: "Very helpful staff."
Fordeler: "on time polite staff comfortable flights with free coffee"
Ulemper: "charging for bags"
Fordeler: "Terrible"
Ulemper: "Everything"
Fordeler: "Easy boarding. Friendly staff"
Ulemper: "N/A"
Fordeler: "Flight was on time. Boarding was simple and easy. Staff were excellent in handling the boarding process and very prompt in getting people seated/luggage put in to overhead lockers, free tea and coffee was provided which assured that extra comfort, would definitely recommend."
Ulemper: "This has nothing directly with SAS, but since I experienced it during my flight there, they are responsible of it. I was waiting for the flight at the OSLO airport waiting for the flight to LONDON. I had ample time to work on my computer. In the big room by the gate there was only one spot where I found three electrical sockets hanging from a pillar or post. To my dismay none worked. My plug would fall off from each. To document, I took the pictures of the useless sockets... I complained to the lady at the boarding desk (she left before the SAS staff moved in), she did not even care... This experience frustrated me and turned an otherwise pleasant trip into a bitter one. Please install some working sockets in your waiting room! Flight SK 809 Confirmation: LN9M6O Departure: Oslo & other airports (OSL) Arrival: Heathrow (LHR) Time: Sat Dec 2 2017 3:05 pm CET - Sat Dec 2 2017 4:25 pm GMT Peace, Edip Yuksel +1 520 481 1919"
Fordeler: "Food was good and so was the entertainment on board"
Ulemper: "Issues with boarding due to problems with brakes so flight was delayed by 3 hours. No food or drinks were offered"
Fordeler: "Efficient processing of passengers onto aircraft."
Fordeler: "premium economy"
Ulemper: "nothing, it was great!"
Fordeler: "On schedule,great crew"
Ulemper: "Didn't make connectingflight due to a bomb alert at airport. sAS didntgive any support with either food or hotel. Stuck in Copenhagen for a day and night."
Fordeler: "Plane was quite empty"
Ulemper: "Plane wasn't in the best shape"
Ulemper: "I was really disappointed at finding out at luggage check-in that I had to pay extra (£60.00) for my one regular-size suitcase. On the return flight I was told that this amount would be - as it turned out in my case - less than half, if I called SAS a day before departure. Why did I have to pay for the checked luggage at all?"
Fordeler: "I have no complaints. Will recommend SAS to all my friend. Thank you."
Ulemper: "I do not like the way they conduct their business from the office never returning phone calls as we are trying to get our questions answered. Would also be nice if the airline would use JFK instead of Liberty in Newark. Thank you."
Ulemper: "flight was delay for 30 mins. then another 30 mins because there are 15 passenger that miss their flight due to delay or there is not enough flight to transport them to Longyearbyen the next day. We are force to wait a total of more then a hour to board them and stuck on plane. And ofcuase when we landed. My SAS go luggage is last to come out because the late arrival passengers luggage all come out ahead. It is a most terrible experience I ever had with a SAS flight. Might as well consider flying norwegian airline!"
Fordeler: "All good with SAS. Not good with me. I forgot to ask for a window seat."
Ulemper: "I makes down for food and entertainment but food could be bought and provided entertainment is not necessary for short flights with such good views of beautiful Norway."
Fordeler: "Comfy seats. Good good service. Great video options."
Ulemper: "SAS staff seems sort of cold and cranky."
Fordeler: "Setene er behagelige, og selv i SAS Go er det mulig å legge setene lenger ned enn jeg er vant til hos en del andre flyselskaper i samme seteklasse."
Ulemper: "Det er ikke mulig å bestille spesialmåltid samtidig med billettene, man må ringe. Dette virker unødvendig tungvint, spesielt med tanke på at det var ekstra lang ventetid hos kundeservice i den aktuelle perioden. Heldigvis var det mulig å få hjelp via Facebook, men det er visst ikke vanlig."
Fordeler: "This was one of the best airlines we've flown. Great food, plenty of room, friendly stewardesses and good service overall. We will definitely try to book with SAS again."
Ulemper: "Nothing. There was nothing to not like. In fact they fed us too much!"
Fordeler: "Nothing to be honest"
Ulemper: "Checkin was a disaster, girl was not aware of anything she was doing and after over ten minutes of explainatiin she still put me and my bags on a wrong flight. Lady at the boarding gate tried to help and finally managed to send me and my bag in the same flight. Even bigger disappointment was that I booked a business class seat and paid three times more money then a normal economy ticket, there wasn't any business class seat and all seats were occupied in the front rows. Staff was generally rude and not willing to help."
Ulemper: "Forsinkelse Lite utvalg av mat"
Ulemper: "Planes are getting old. Seats are not the most comfortable."
Fordeler: "The plane was neat, clean and well maintained. The food was very good. The crew was professional and friendly. Based on my experience this is a top-notch airline."
Fordeler: "The crew was lovely"
Ulemper: "No entertainment or any special difference between business and coach except you get a meal. Seats are the same as economy and the bathrooms are shared. Why bother paying extra?"
Fordeler: "SAS tilbyr forutsigbart god o tilstrekkelig service i alle avseende."
Ulemper: "Der var alt for litt mat å kjøpe ombord, tok slutt ... unødvendig irriterende på morgenfly."
Ulemper: "Terrible service and they lost my sons car seat. Ruining my whole vacation here since we can't drive anywhere."
Fordeler: "the plane arrived"
Ulemper: "booking Boarding comfort Food service"
Fordeler: "passed out i-pads loaded with movies, magazines and music food was good"
Ulemper: "very small plane for trans-atlantic flight (17 rows) only one free soda, then they charge you"
Ulemper: "I understood I could check one bag. Nope. Checking one bag cost me $67. So much for saving money."
Fordeler: "The cleanliness"
Ulemper: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"
Fordeler: "New airbus with good entertainment screenset clean"
Ulemper: "Delays on boarding (on departing as well as returning home) Damaged luggage"
Fordeler: "No problems, great crew, easy check in and on time!"
Ulemper: "Spørsmål om mat og underholdning bør få et alternativ med "ikke relevant" eller lignende, siden det mat evt må kjøpes og siden underholdning ikke alltid er et tilbud."
Ulemper: "Mat og underholdning er enten valgfritt (kan kjøpes) eller ikke-eksisterende og spørsmålene bør derfor kunne besvarer med "ikke relevant" eller lignende"
Fordeler: "Very fast boarding, clean aircraft and efficient, friendly service. Caught a break and had a smooth flight and landing"
The space between seats is too tight, the entertainment didn’t work, no complementary drinks or food is offered.
This trip was a total nightmare, got to the airport in Wed March 8th after confirming all flights, only to be told by American Airlines that we are not confirmed on the flight. We met a pretty rude and unhelpful AA check in agent by the name of Ali. American said it was not their problem, contact Kayak/Chatdeal and sort out your issue.Chatdeal said all flights were confirmed and it is the airlines fault. So it went, we were kicked between American, Kayak and Iberia spending hrs on the phone- all said it is not their fault.Spent 9 hrs in the airport on Wed 15th trying to sort out. Luckily, we met a really nice AA agent Shawnna G who went way beyond the call of.duty to help us out. We were put the next day on Thurs 16th from DfW to San Paulo Brazil the onto Madrid!! Imagine that..10000 miles and 20hrs of travelling to get to Madrid from Dallas!! Our trip took 3 days to get there ..Wed 8th Thurs 9th and Fri 10th.Got there on Sat 11th, so lost 2 days of our vacation and a lot of emotional and physical stress on our 2 kids travelling with us.
Fordeler: "Nothing"
Ulemper: "That they would not cancel the flight two days prior"
Fordeler: "Flight attendants were lovely."
Ulemper: "Seats recline too far so there was NO space. Flight left an hour late for unknown reason. Double charged for bags on return flight. Lost my carry on after forcing me to check it (still awaiting its return). Charged me to fix an error they made on original booking. I'll never fly with Iberia ever again."
Fordeler: "Nothing"
Ulemper: "Food and personnel attitude."
Fordeler: "Friendly and courteous"
Ulemper: "Like that is good"
Ulemper: "Seats don’t recline at all and wasn’t even offered water on a close to 3 hour flight. Bare bones service to be sure."
Fordeler: "Nice crew seamless flight"
Ulemper: "Would be nice if the planes were air conditioned on the ground because they're very very hot and it didn't cool down much during the flight"
Fordeler: "Everything was fine and smooth"
Fordeler: "Entertainment was ok, had holl rodarte options and good variety"
Ulemper: "Seats are hard, no leg space, no elbow space, the upright is 90degrees. The crew is not helpful, to the point and act like they are doing you a favor by being there. In one instance the attendant told a passenger "you can move your bag, or I will move it for you." To another passenger, without prev"
Fordeler: "Not much to like."
Ulemper: "The crew at the gate needs a serious lesson on customer service. They are the rudest people ever and can’t speak an ounce of English. They give a bad impression towards Spain in general and the courtesy provided within. There was no entertainment onboard and no food/drink served."
Fordeler: "What I liked was smooth flight. And the fleece blanket."
Ulemper: "Crew was not even visible in all that time. No water offered, no concern for passenger comfort. Food was skimpy and packaged, no clues what we were eating. Seats were tiniest and least comfortable ever! Difficult to get up from and get out from window seat."
Fordeler: "Delay of 1 hour, but flight was good!"
Ulemper: "Ibéria offers a terrible service to its customers"
Fordeler: "overall good flight"
Ulemper: "the shuttle from trn to mad and vice versa is always always late if not canceled! it must be improved for sure. airnostrum offers really poor service!"
Fordeler: "On time and pleasant service ."
Ulemper: "The problem was outbound from Porto to Rome. Iberia lost 2 out of 3 bags and one took 24 hours to reach our Rome hotel and one took 48 hours to reach our Rome hotel."
Ulemper: "The flight to Madrid from Porto left so late I missed my connecting flight to Bilbao and I so I took a bus to my destination."
Fordeler: "We got there."
Ulemper: "Plane arrived late so boarded late. Crew was ridiculously slow with drink/snack cart. They served only 5 rows so we never got a drink."
Fordeler: "Nothing"
Ulemper: "Delayed flight from Milan to Barcelona caused us to miss the connecting flight and we were stuck in Spain for the night. Will not get back to US for another 2 days."
Ulemper: "The plane was too cold. It doesn't matter they give you a blanket it's uncomfortable and a waste of energy"
Fordeler: "I hate flying with a burning passion, however this 8hr flight back home was more than comfortable! I mean literally, the seats, the entertainment, the cabin crew, even the food (which to my surprise wasn’t as bad as other airlines). The fact that I’m writing this review right now just shows how great of a flight it was! I had no passenger(s) beside me, and it was all around just great!"
Ulemper: "The ETA of the time fluctuated dramatically, first it said that we will board at 11:40, and then it changed to 11:25 and then we did not board until 11:50, and the flight took off delayed, as well."
Fordeler: "More spacious than the flight to Madrid. Good was fresher good entertainment system."
Ulemper: "Seats were a bit hard."
Fordeler: "Very short flight."
Ulemper: "The stop in San Salvador is very disorganized."
Ulemper: "Seating and not so friendly"
Ulemper: "Disorganized boarding"
Ulemper: "It was hard to find where to go in the Madrid airport.and arrived only just in time to the check in. I was singled out before getting on the plane to be frisked, etc. One said there was something written on my boarding passes that was an alert. I am a 64 year old woman traveling alone....no plans for anything bad to be sure!"
Fordeler: "Aircraft is comfortable (A340-600)"
Ulemper: "One of the flight attendants was rude."
Fordeler: "I liked the in flight entertainment system. The food was good also and, the flight attendants."
Ulemper: "The legroom was not that good, but it was ok. Overall it was ok"
Fordeler: "Entertainment choices were ok."
Ulemper: "no leg room."
Ulemper: "The flight was cancelled at the last minute due to a hurricane. Both British airlines and Iberian airlines posted conflicting information as to the flight cancellation, hence affecting hotel reservations and proceeding flights. The whole process has been a nightmare. I will have serious reservations booking future flights with either airline. Very disappointed !"
Fordeler: "nothing"
Ulemper: "No food no drinks no entertainment and my knees where hitting the seat in front and I am 5 10"
Fordeler: "Quick flight - the staff was great and prompt for boarding. They were really accommodating and friendly. The seats were comfy although small. I feel asleep numerous times with no problem, lol."
Ulemper: "There were no negatives with this flight. I felt it matched the pricing and what I expected."
Fordeler: "The staff was OK for the most part. I liked the entertainment options and WIFI service was easily accessible."
Ulemper: "The seating was pretty bad. My seat couldn't recline (was in the last row) and the passenger in front of me reclined all the way back even when instructed to not recline so far (in passing, by flight attendants). So I spent an 11+ hour flight as a fairly tall person, in an extremely uncomfortable seating arrangement. I also noted my space issue with said passenger at the beginning of the flight and he still progressively went further back. I would've appreciated if flight attendants were more diligent about ensuring passengers are comfortable for long flights. Food accommodations were ok but they go heavy on bread for whatever reason."
Fordeler: "Great in flight experience! Cabin crew were very friendly and kind. Entertainment was awesome!"
Ulemper: "Food was delicious compared to most American airlines. However, portions were smaller. Seating is more narrow compared to standard non low-cost laung-haul airlines. You will not have a pleasant flight if you're a tall and/or a big person."
Fordeler: "very comfortable had my own TV screen with free Wi-Fi loved it"
Ulemper: "I had my own TV screen with free Wi-Fi loved itI thought the food going was better then on the return trip to New York I was in row 57 and most of the food had run out by the time they got to Wes the one meal I had which was a burger was all dried out again going to Madrid had better food"
Fordeler: "Ibrya is grayte"
Fordeler: "Reasonable leg room for a a 6 foot tall passenger"
Ulemper: "Old planes, pilot didn't communicate at times when he would mess around with engine speed and then increase altitude suddenly. Some passengers were truly scared."
Fordeler: "The entertainment was good when it was working"
Ulemper: "Service was horrible. Announcements were not being made adding to confusion in the cabin"
Fordeler: "On time. Great service."
Fordeler: "New aircraft, comfortable seats, and the best of all a friendly and welcoming crew. Love Iberia!"
Fordeler: "Seats were not as bad/tiny as expected although they would not recline at all. We were served 2 meals on our overseas flight. That was also a surprise."
Ulemper: "Seats did not recline Could not hear boarding instructions."
Ulemper: "It landed with a very narrow window to my connecting flight"
Fordeler: "Comfortable, nice entertainment, very nice pilot"
Ulemper: "Part of the crew was a little rude. Didn't prepare the front row well for landing and take off (back packs on the floor, screens open)"
Ulemper: "food not bad but could be better"
Fordeler: "Didn't happen!"
Fordeler: "Upon boarding the flight attendant looked at my seat # and directed to to the correct side of the aircraft. I found this to be very helpful, since on the trip over I was in the wrong side had to bother people to move so I could get to the correct side of the aircraft. Travel can be very stressful, this made boarding quicker and easier."
Fordeler: "The crew members always looked me in the eye and made me feel like a human being."
Ulemper: "Honestly my only complaint would be that I was not given both of my boarding passes when I first checked in in Munich and instead I had to go out and stand in a line for an hour to get my boarding pass for Las Angeles which made me just barely get to my gate on time."
Fordeler: "The dood was decent (rice and chicken instead of a sandwich). Entertaiment was great, we had more than 20movies to choose from."
Ulemper: "The only bad thing was the weather. Ee ended up arriving 1hr later due to heavy rain, but then at the airport you could hear Iberia employees calling passengers with connections to speed up their process."
Ulemper: "When I got on the plane there was urine on my seat and no one told me before I sat down. DISGUSTING"
Fordeler: "Good flight, good connection with other flight transit time"
Ulemper: "The reservation number with American Airlines wasn't clearly indicated."
Plutselig kun 15 minutter med internett! Jeg hadde koblet meg opp før avgang uten å være klar over denne vesentlige endringen, for at nettforbindelsen så ble kuttet mens den fortsatte å telle minutter, for så å få beskjed om at de 15 minuttene var brukt opp, nåe jeg en times tid senere prøvde å koble meg på igjen :(
Alt er bra, ingen problem.
Fordeler: "Amazing crew, access to lounge, brand new Dreamliner!"
Ulemper: "Food and entertainment are somewhat bland and the choice is limited."
Ulemper: "Legroom. Complimentary coffee."
Fordeler: "The crew was very attentive. The Dreamliner was clean and very nice. Seats were good. Food was good. Entertainment was excellent. they gave blankets,but not pillows (but I did not ask for one.)"
Fordeler: "Gikk veldig raskt. De ansatte var hyggelige"
Fordeler: "Kom frem i live"
Ulemper: "Renhold, søppel og mat i setene. Veldig varmt i flyet før avgang og ble sittende en stund før avgang."
Fordeler: "Reasonably a lot of room for economy class. I was very comfortable on a long-haul flight."
Ulemper: "The boarding process in Norway is a bit of a mess, but not the fault of the airline. We had a delay arriving at the airport and they could have done a bit better communicating what was going on."
Fordeler: "This was one of the most comfortable and enjoyable international flights I have been on in years."
Ulemper: "The boarding lineup in Oslo is a bit jumbled but if that’s all I have to complain about it was a great experience."
Fordeler: "Not much"
Ulemper: "Dozens of passengers, myself included, were forced to check their carry-ons at the gate and pay for it due to Norwegians strict weight policy. To be honest this felt like I was being swindled and it ruined the rest of the experience for me. Do not be tempted by the low fares they offer."
Fordeler: "For an economy flight, the plane was night, as was the seating."
Ulemper: "They weighed the baggage both at check-in and when boarding the plane. I passed easily both times, but because others didn't, the boarding process was bogged down and took so long that the flight was late leaving. Nothing was efficient, and the whole process was stressful."
Fordeler: "Supert at den sure passasjeren i midten flyttet seg til kjente annet sted i flyet. Hun var sur fordi jeg hadde plass C som hun ville ha, jeg ba henne flytte seg til sin plass på en høflig måte. Det er en grunn til at jeg reserverer på forhånd."
Ulemper: "Maten var under enhver kritikk. Helt ihjelkokt i microen. Det som skulle være broccoli var blitt en grønngul gugge. Gulrøtter uten substans, og til slutt mørt kjøtt. Men alt for salt. Åja, glemte fløtepotetene. De var så mye varmet at den var brun og tørr helt igjennom."
Fordeler: "Ganske god mat."
Ulemper: "Alt for varierende temperatur ombord. Det gikk fra iskaldt til kjempevarmt flere ganger. To runder iskaldt og to med kjempevarme. Det må vel kunne gjøres noe med?"
Ulemper: "Avgangen var avlåst slik at vi ikke hadde noe sted å sitte ned mens vi ventet på avgang"
Fordeler: "Everyone was nice and the flight was smooth and restrooms were clean."
Ulemper: "I meant to write my Paris to Oslo review on the Oslo to LA review for what could be better. Like I mentioned the food was not good, please get rid of that white noodle coconut soup in a cup, there’s no way anyone likes it and more episodes on some of the shows like Friends"
Ulemper: "20 hours of flying and there was a very limited selection of movies to watch, but all passengers are required to watch a very bright video of one of your planes flying through the sky for the last 20 minutes of the flight. Please include some snacks and water during international flights."
Fordeler: "Plane was great, crew was wonderful and helpful. Navigating the Oslo airport is very quick, easy and clean!"
Ulemper: "Stuck on the JFK runway for 30 mins before we were able to deport. After going through customs, needed to wait 15-20 mins until baggage claim had a carousel with our flight's baggage, but then baggage came quickly off the carousel."
Ulemper: "After having no issues with my carryon on my first Norwegian flight of the day, I was forced to pay 650 NoK to check my carryon as we were boarding my flight from Oslo to New York. This was just ridiculous because my bag fit in the overhead bins just fine and there we’re many empty overhead bins"
Ulemper: "Internett virket bare tidvis og ikke i begynnelsen"
Ulemper: "To be honest, at least a glass of water could be offered"
Ulemper: "Unruly passenger caused delays"
Ulemper: "Både tur og retur var forsinket med 30 og 60 minutter. Lite info som vanlig. Mistet transport videre som vanlig. Godt nyttår"
Fordeler: "The premium seats were comfy even though not lay flat. The food was surprisingly good (salmon for dinner and meat/cheese spread for breakfast)."
Ulemper: "Service was a bit slow when you ordered off the menu from the TV screen. The movie options were pretty out of date and the selection was not as wide as you see on regular carriers. Also the plane was well kept but still showed signs of wear you would expect on a 60 year old 747 not on a newer 787."
Fordeler: "Price, new aircraft, good crew"
Ulemper: "Long layover, connecting flight was delayed over an hour without any explanation"
Fordeler: "The new aircraft"
Ulemper: "The meal was cold, the entertainment service was lacking content. The crew were cold and not interested in serving passengers needs."
Ulemper: "My hot snack order took like 40 minutes to arrive. They mistakenly gave mine to another passenger who did not order it."
Fordeler: "Everything was great and handled professionally and efficiently, not to mention with such good hospitality and accommodations."
Ulemper: "All good."
Fordeler: "Boeing 737 ok"
Ulemper: "No food"
Ulemper: "2 hours and 30 minutes delayed"
Ulemper: "Forsinkelse. Både ved avreise og ved landing"
Ulemper: "Alltif forsinkelser og dårlig med beskjeder"
Fordeler: "We had a 4 hour delay due to mechanical difficulties with our first plane. I get it, it happens. But the delay was not communicated for a while, even though the departure board was showing it. When it was announced, no one from Norwegian was there, just airport personnel and they did what they could. Once the plane did arrive it took forever for them to allow us to board. In the air the flight was fine. Cramped seating for sure, but that is to be expected. The in-flight movies were slim picking, especially for a 8 hour flight, and the food was ok for what it was. Overall, not an enjoyable experience but that was you get with discount flights."
Ulemper: "The flight kept getting further delayed but remained th same after the flight took off, then when it was due to land at lax and we were there waiting it updates to an additional 45 minute delay. You couldn’t have updated that before the arrival time? Poor customer service!"
Ulemper: "They lost our bags in the transfer and did not even offer water on the flight!"
Ulemper: "I was in seat 33F. My husband & I were sitting together, boarded together, yet we were sent down different isles of the plane to board even though we asked to go the same direction. This made us arrive at our seats at different times & made stowing our luggage above rushed, awkward and harder to do. Not a good start considering we are both in our mid 60's. This may have been due to the crew being overwhelmed due to circumstances caused by the airport making us all late in boarding the plane all at once. Also, it was a late flight & there was constant noise from the galley making it hard to try to get any sleep. We were very happy that the crew got along so well but some of the conversations could have been at lower decibles."
Fordeler: "Food was actually provided with our ticket... not just ONE meal, but also a snack for before the arrival and the meals tasted good! Also, Oslo is a new and beautiful airport with great options for meals and stores to wander around. Also, the airplane had huge windows to look out of with new dimmer technology as opposed to just a shade. Very cool! With a couple of small downsides, we would STILL definitely fly Norwegian."
Ulemper: "We gate checked a stroller but were unable to pick it up to use in Oslo which was a surprise as it went straight through from gate check to full check in through the layover... with a 3hr 45min layover, it could have been useful to have it for our infant to sleep. Leg room is tight. Small selection of new movies for entertainment when compared to other airlines and it would have been nice to know we could get complimentary drinks anytime during the flight, but they were only available for free during meal service unless you purchased additionally."
Fordeler: "Kanon bra flyvert.. veldig underholdene"
Fordeler: "The selection of movies in the on-board entertainment was nice, but available wi-fi on a long-haul trip would have been better."
Ulemper: "Condescending check-in clerk in Oslo and subjective application of carry-on rules ruined the trip and assured that I will look to other airlines for future international travel."
Fordeler: "New plane"
Ulemper: "Lack of even water"
Fordeler: "God plass, gode seter og hyggelig service."
Ulemper: "Middag var kun 1 av tre alternativer igjen når de kom til nest bakerste seteraden. Dette er litt for dårlig med tanke på premium bilettprisen. De løste det ved å hente mat fra lowfare cabinen og det etter at de hadde servert alle på premium."
Fordeler: "Worst ever. Never recommend to anyone."
Fordeler: "I rute begge veier."
Ulemper: "I bought the ticket at the last minute and couldn't pre-pay for luggage or food. The food cost me and my companion $50 for sandwiches, snacks and drinks. Even water and soda is $3 for a small can. If you want a blanket, they charge, if you want anything, they charge. Luggage was over $80. Just pay more for a different airline, it will be less"
Ulemper: "There was no option to choose a meal when booking through you. We weren't aware that we would have to do this somehow so we went the 10 hour flight without food. They were sold out of anything decent on the SNACK BAR menu."
Ulemper: "6hrs delay, turned out 7.5 hrs. $360 extra for oveweight suitcases and almost missed the connection. I was the last one to board and im the end NONE of luggage arrived w me to final destination! I claim a full refund!"
Fordeler: "Good plane, nice crew"
Fordeler: "Enkelt og greit"
Ulemper: "Tregt Internet"
Fordeler: "God benplass og wifi"