One of the better airlines I have flown
Simply put, short of upgrading seat class, I couldn't have asked for a more friendly, accommodating, comfortable experience flying.
The flight attendants did a exceptional job the entire flight providing attentive service.
Clean plane, professional crew, good food, comfortable seat,
Swiss was better than United flight I take to Newark to Mumbai
Ulemper: "Swiss perfect as always, Barcelona ground worker disaster, as always...."
Fordeler: "Staff was very friendly and loved the food."
Ulemper: "For economy class, nothing."
Ulemper: "The TVs in economy class weren’t working and it was an 8 hour flight so it would have been nice to have some entertainment during that time"
Fordeler: "The crew was amazing. They left snacks and drinks out in between service."
Fordeler: "Crew was great. Very friendly and accommodating"
Ulemper: "Regional jet had hard seats but adequate for 1 he flight"
Fordeler: "Officers in the airport are rude and offensive, racial discrimination."
Ulemper: "Change their employees, arrogant, not professional"
Fordeler: "Quick and easy."
Ulemper: "Attitude of the flight attendant."
Fordeler: "Seat more comfortable than most economy seats with other airlines. Smiling, attentive cabin attendants. Good food. Easy to get to next flight. Seems a bit more spacious than other airlines."
Ulemper: "Free Wifi."
Ulemper: "They asked me to pay for my luggages. It is strange"
Fordeler: "This new c-series was fantastic, what a nice aircraft!...feels very airy, clean & modern! Wow! Thumbs up! Looking to fly again on this plane."
Fordeler: "Service was slow, but fine."
Ulemper: "* Couldn't online check-in * Seat selection was not honoured * Plane model not as advertised * No entertainment on board"
Fordeler: "Swiss is always excellent"
Fordeler: "Swiss air Business is an excellent choice. I will fly this Airline again. It was extremely comfortable, service was excellent, and the flight crew made up our lost time in the air. We had a tight connection and they waited for us."
Fordeler: "Left on time, arrived on time, more or less."
Ulemper: "packed in like anchovies in a tin."
Ulemper: "Swiss would not let me get off at Zurich tonavoid a 6 hour layover. After the layover the flight was delayed to Malone’s a, causing me to miss my bus and making a total of 24 hours travel time. Disgusting mz"
Fordeler: "Staff friendly and flight very smooth"
Ulemper: "The breakfast was very poor. Two different servings of OJ(why?), non fat yoghurt and bread. Coffee came with only one cream. Media screen and audio did not work, and usb charger kept turning off. Barely able to recharge phone over the span of 10 hour flight! My next neighbor had same problem."
Fordeler: "Dinner was excellent. Staff very friendly. Bathroom toiletries (facial spray and hand cream) appreciated."
Ulemper: "Seats are pretty tight (lucky if you don't have one of the metal boxes in your foot space)."
Fordeler: "good flight didn’t have any problems"
Fordeler: "Quick trip :-)"
Ulemper: "45 minute delay, but those are pretty understandable and unavoidable."
Fordeler: "The flight attendants were professional and helpful."
Ulemper: "We were glad to have extra leg room at the bulk head, however, the seats themselves were extremely narrow. My elderly father found it exceptionally difficult to sit and stand from the seat. The seat table creates an ever tighter fit for someone with special needs."
Ulemper: "Cabin temperature was a little hot"
Fordeler: "Easy, quiet boarding and flight, USB port available, audio and sound were working, nice movie selection. Friendly and helpful crew, assisted with cough crisis"
Ulemper: "Seats from JFK to Zurich were a little bit squeezed."
Fordeler: "I was rerouted to another country so that I could still make it to Greece on the same day."
Ulemper: "The flight was delayed from Newark so I had to be rerouted to another country before going to Greece."
Ulemper: "They left my bag in Switzerland"
Fordeler: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Ulemper: "The airline changed a seat reservation after I paid for it. The Swiss support staff told me on the phone they would call me back. They never called back. I called again and was told the seats are changed and I can’t do anything anymore. The return flight seats also disappeared from the reservation. I had also paid for it. The support staff when I called again put back the seats for my return flight. I tried to check in online. Not working. Tried at least 50 times. Not working. Called the support staff. They told me to call the check in support center. I called the check in support center at least 50 times where mi was told the staff are busy and could not answer the call. I called at 6:00am next day where I was told by the check in support staff that my ticket had an issue which they did not know exactly what was the issue but prevented me to do a check in. I drove more than 2 hours to the airport where finally I could check in but I was told that my return flight seats had disappeared again. They managed to put them back again. I hope this time it’s finally ok. The support staff on the phone told me I could get reimbursed for the seat reservation I had paid for for the on going flight. The Swiss staff at the airport told me there would be no refund. Swiss is terrible"
Fordeler: "Overall excellent. Full professional and caring staff and company."
Fordeler: "Smiley all the time flight attendants and generous with food and drink and responded quickly if need help. The person who performed the flight announcement from swiss to lax had nice sense of humor while announcement :)"
Ulemper: "Warm and excellent customer service :)"
Fordeler: "Smooth flight"
Ulemper: "I ordered a kosher meal and did not get it. The seats are very uncofmfortable. When the one in front puts their seat back it goes almost in to the face of the one behind."
Fordeler: "always enjoying my swiss flights. Thanks guys good job"
Fordeler: "I liked everything except my luggage"
Ulemper: "I did not like the way Beatice of Swiss Air in Zurich completely rushed me at the gate without trying to talk to Mr. Mueller at checkin 1. I told her that He had starte an ardious process in recovering my luggage. She visibly tried to rush me through the process and told me there was othing that could be done. It felt really ugly to be lied to right to my face, when she diditn try to connect with someone from her own staff who had tried alot of heard to work to help me rectify the luggage question. For all we know, my luggage was in Zuruch, and her actions impeded the luggage from getting onto my plane."
Fordeler: "Loved my experience with Swiss airlines. Comfortable and pleasant flight."
Fordeler: "See above. Zurich is a very easy airport and even though our layover was short we never felt rushed or stressed."
Fordeler: "It's such a short flight that to me the experience is pretty insignificant. I liked that it was on time and the rest was very average for what I expected in a 45 minutes flight"
Ulemper: "I would have loved a video"
Fordeler: "I had a super-short connection from Stockholm at Zurich (going to JFK), and I just assumed I'd have to be rebooted, but they held the plane for all of us! Entertainment was excellent, service was great - I really like the food, although I don't eat well on flights. Comfortable - I slept for a few hours. Really great experience (until I hit customs in JFK, but SwissAir has no influence on that :) )"
Fordeler: "The price, the timing, friendly yet professional staff & crew"
Ulemper: "Seats are way too close together for comfort."
Fordeler: "The crew was very attentive and friendly"
Ulemper: "The legroom was good but the seats were very narrow causing larger people to overlap the armrests"
Ulemper: "SWISS always turns on the air conditioning too high on intercontinental flights. It is HOT inside the cabins. The entertainment system is very outdated, small screen and old and used hand set. Claiming to be a premium airline is unfortunately very overstated if you are unlucky to catch the old business class planes. Only few have changed to the new versions (777s) - Make sure to catch those."
Ulemper: "Unorganized and hectic at the gate; personnel were rude and unhelpful. I was asked numerous times to Leave and let them do their work" when I asked why I was on standby and what that meant."
Fordeler: "Friendly crew. Good food"
Fordeler: "Great service"
Ulemper: "I loved everything"
Fordeler: "Crew let me sleep!"
Ulemper: "nothing to report since I slept!"
Fordeler: "I liked nearly the entire experience. The food was first rate. The crew was friendly & helpful. The seats were so comfortable and the entertainment was plentiful."
Ulemper: "The boarding process and distance required for transfer was daunting and complicated. Many of us feared we would miss our connection. The lines were excruciatingly long and caused delays that were unnecessary."
I purchased 4 tickets including infant with seat on Lufthansa airline . I got tickets by oman air and Canada air. I had brought a car seat to place of the seat for my baby! It was not allowed. I purchased 4 seats , instead they gave me 3 seats , infant became lab infant during all the 3 long flights … turning this experience to super inconvenient and tiring experience not to be repeated again with Lufthansa air. I raised a verbal complaint but they didn’t accept , as they said it should have been raised at the country of origin . Online boarding option was also not available due to infant ticket. My car seat was taken away , my infant and I had to endure a horrible pain during these long flights. Causing extreme discomfort to my infant and my family. My stroller was taken away at the airplane door of country of origin, informed me that I will be able to get it back in Montreal… unfortunately not only non of the luggages were delivered in Montreal , everything were redirected to St. John’s. On arrival in St. John’s I discovered the damage caused to my luggages , including from / missing items .. the car seat which was taken away ay the Frankfurt airport, also the stroller was not yet delivered to St. John’s. . Kindly reimburse the infant seat whichtaken away.
Last minute change of gate happened and I did not get any notifications , rest was good !
Førts flyen blir 20 minutter forsinket . Etterpå når vi sitte i flyen og skule fly hadde mye bråk som vi visste har teknisk problem . Så etterpå vi måte og sitte i flyen og venter cirka 2 timer . Det var veldig dømt og sitte i en fly og vente 2 timer ?!! Og hele tida vi følger ikke trygg siden vi hørte om flyen har teknisk problem. Vi forventet bytte flyen ikke tar samme fly som har teknisk problem . Og siden vi hadde en langs tur PGA flyen hadde problem vi fått ikke noe ekstra service som matt ellers litt drikke . Det var veldig dumt . Derfor vi følte veldig dårlig og det var veldig dårlig service !!! Mvh Salar Abdipour Elham Soroori .
I had requested and a reproved transport in Frankfurt, but nobody came. I ran and ran with my hurting hipp(y am 81), just to end up in another line. I approached an employee there and he suggested to cut the line and trying to make it. Fortunately the boarding for the flight was delayed and I made it! Yea
Almost lost my connection between Frankfurt-Houston because German police decided to check passports as passengers were coming off the plane. From Paris-Frankfurt flight. Then check for a second time before going into terminal (getting off the bus) and finally a third time for regular immigration.
Check in working effective. Kind cabin personnel . Not too note storage place inside for carry on luggage .
I choose Lufthansa cause it’s a good airline with great quality but this one was soo old and poor. Food was terrible. Blankets and pillows very old, looked like they were like used. The chairs were soo uncomfortable
Fordeler: "Great food. Nice staff."
Ulemper: "Make a rule that people cannot put their seats back. People in front of us were rude and kept their seats back the entire flight, even after we nicely asked them to not have the seats back so far. Would prefer that seats did not move at all. I would never recline my seat in consideration for the person behind me. On an 11 hour flight, this is a big deal."
Ulemper: "Only reason I chose Lufthansa was that I was informed that 23kg of checked in luggage was included. It was NOT. I don't care whose fault it is. Lufthansa still says that this is included on their website. I demand reimbursement."
Ulemper: "The arm rests on either side of my seat where closed so I had limited mobility in my seat (by closed I mean they didn’t move and had no open space between where your arm sits and the top of the chair)"
Fordeler: "Nice crew."
Ulemper: "Very cold. Always very cold in premium economy section on LH 747-8."
Ulemper: "Missed my flight by 2 minutes and couldn’t find any representatives to help me determine my options. Was left to figure it out in my own."
Fordeler: "Everything. The staff were absolutely lovely, the brand new fit out of the 777 is excellent and modern, the entertainment was great as was the food. Overrall really impressed."
Fordeler: "The flight was nice and the people were friendly and good"
Ulemper: "My stroller’s leg got broken and I did report"
Ulemper: "Didn't like the fruit dish or the liverwurst type meat."
Fordeler: "Everything was fine except for the comfort."
Ulemper: "The rows were so close together it was hard to get in and out of your row. If the seat in front of you reclined, the t.v. was 9 inches in front of your face."
Fordeler: "We were treated very well by all staff. Very nice crew"
Fordeler: "Food was very good"
Ulemper: "Boarding process in Frankfurt was horrible, confusing, uncoordinated, lack of clear instructions offered by crew."
Fordeler: "great airport and ease of check in and quickness on boarding flight."
Ulemper: "boarding everyone all at once creates long unnecessary lines when staggered boarding would help"
Fordeler: "It was NOT Lufthansa. It turns out it was a United flight. Fortunately they now have individual screens with individual options of what to watch like on other airlines. They did have my special meals as I ordered them. I sat next to a wonderful young couple from Finland. That made the journey interesting and pleasant."
Ulemper: "I really thought I booked a flight with Lufthansa,which I far prefer than United. They do better with beverages, (Perrier, Pelegrino instead of club soda, better special meals, better model airplanes). I am going to have to figure out how to get a Vegan eal that is not spicy. When I order Hindu Vegetarian it is always too spicy. United also doesn't get it and still gives people cheese or something like potato salad obviously made with mayonaise, and some spread that is either butter or margarine on a sandwich."
Fordeler: "Lufthansa and SAS. A great combination."
Ulemper: "Nothing to not like."
Fordeler: "Impecable service. Even worth flying through FRA."
Ulemper: "Nothing. Everything, as always, great. Keep it up."
Ulemper: "The old airplane, small seats."
Fordeler: "Upgraded from premium to Business class. Very good service and a good night slep."
Fordeler: "Smooth ride. Almost made up some flight time......"
Ulemper: "No entertainment, Two hour delay......almost missed our connecting flight."
Fordeler: "The service couldn’t have been better! Constant supply of water, the food was good, and they have champagne in economy - always a win for me!"
Fordeler: "Quick loading and departure."
Ulemper: "The gate changing 3 times."
Fordeler: "Service for economy class was what you would expect from other airlines in business class. Lufthansa has the best service of any airline I have ever flown with."
Fordeler: "The crew was nice Checking was quick and painless Entertainment had a limited options but good"
Ulemper: "Very limited food options. I get it is not first class but not everyone likes only chicken or fish"
Fordeler: "I liked the food and courteous staff. Our flight was on time in order to connect to our next flight. They assisted us to our waiting wee Lchairs."
Ulemper: "Everything was ok. Nothing I did not like on that flight"
Fordeler: "Short flight, not much to say about it."
Ulemper: "We were offered two hot meals, each time with the same 2 choices. That's not much to choose from..."
Fordeler: "This leg of light was good. Service on board was very good."
Ulemper: "no complaints."
Fordeler: "It was on time :)"
Ulemper: "I booked wheelchair at Oslo airport, but my father did not get it at Frankfurt."
Fordeler: "Food wine and professional courteous staff. So much nicer than American airlines"
Fordeler: "Food and overall service"
Fordeler: "Took me to great location"
Ulemper: "Just about the whole trip. Way to expensive! Food was bad for the money. Delta was great to Paris last year. Using kayak was to expensive! Next time will go airline. To Paris a lot cheaper. This airline has fees to the max!"
Ulemper: "We couldn't check in for the next flight when we departed from Oslo. Disappointed we had to wait until arriving in Frankfurt. Something about not being partner airlines."
Fordeler: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Ulemper: "Delay time should be posted accordingly at the gate."
Ulemper: "I selected seats and when I got on the plane I was moved twice. The seats were very small and uncomfortable. The food was bad."
Fordeler: "On a flight from Oslo to Germany to Charlotte, we only had 55 minutes to connect in Germany. Lufthansa held our plane due to their error in some runway and docking issues and we, as well as 25 other were escorted to our connection by Lufthansa staff. Excellent customer service even though it was their fault. They just did the right thing and did it well."
Ulemper: "I would have expected that there be much more time for gate connections. If you have ever been in the Munich airport, it is very large and navigation takes time.."
Ulemper: "Missed my flight because of other flight delayed. I had to rerouted through 2 extra airports."
Fordeler: "Our flight from Frankfort to Munich was late. Luftansa sent a representative to our flight to make sure we and others from our flight got on to the flight to Charlotte. How awesome! Plane needs more leg room."
Fordeler: "great entertainment on monitors at seat. kept us full with two full meals and a snack. came around with beverages often. seats very comfortable with leg room and reclining"
Fordeler: "After so many domestic flights of being shuffled around and interacting with flight attendants that seem to not like their jobs much and passenger's are just an annoyance, flying abroad on Luftansa was quite a different experience! The flight attendants were polished, professional, and actually wanted to provide a service. Their interactions made me feel like I was cared about and that they wanted my unique needs to be met. This made a 10 hour flight an enjoyable experience which I certainly didn't anticipate."
Fordeler: "very little"
Ulemper: "lousy food. poor movie selection. uncomfortable seats."
Fordeler: "flight crew was very nice,"
Fordeler: "Kostenlose Wein, Weinbrand usw. Und Sendungen von Bundeliga. The flight attendants were also very friendly."
Better food more confortable seats.
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
Fordeler: "The plane condition."
Ulemper: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Fordeler: "Boarding was efficient and the crew were nice."
Ulemper: "the seating is horrible. it was the tightest seating I've ever experienced."
Fordeler: "Salimos a tiempo . El business es muy confortable"
Ulemper: "La comida horrible . No se limpian los baños"
Ulemper: "De trenger å ha bedre kontroll på at passasjerer overholder smittevernsregler og sikkerhetsregler."
Ulemper: "Very nice crew and great food"
Fordeler: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Ulemper: "Nothing,just the seats. Cleanliness was perfect"
Fordeler: "The crew was very kind"
Ulemper: "Information on arrival time was not correct"
Fordeler: "Flight and the crew!"
Ulemper: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Fordeler: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Fordeler: "Boarding was quick and flight was calm"
Ulemper: "The coffe and breakfast."
Ulemper: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Fordeler: "Likte at det var punktlig og at de serverte drikke"
Fordeler: "Just as I expected. And I made my last connection easily."
Fordeler: "Great crew, comfortable seating with enough leg room."
Ulemper: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Ulemper: "Too hot inside the aircraft"
Fordeler: "Nice attention and good food. Plane and seats are confortable"
Ulemper: "Delays, took my hand luggage into the hold,"
Ulemper: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Fordeler: "Food, entertainment and crew was exceptionally friendly."
Ulemper: "Seats not great for such a long flight."
Ulemper: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Ulemper: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Fordeler: "Nice aircraft"
Ulemper: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Fordeler: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Ulemper: "Not having to walk outside in Edinbur4gh to board the flight."
Fordeler: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Fordeler: "great crew and comfortable flight."
Ulemper: "sceens in the plane to show map and direction of travel"
Fordeler: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Ulemper: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Fordeler: "Crew was very friendly. Nice that wine was served without charge."
Ulemper: "Announcements from the cockpit were hard to hear. Food has been better in past."
Ulemper: "Very slow service at checkin, was not even available when I arrived at the airport"
Fordeler: "Great food"
Ulemper: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Ulemper: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Ulemper: "Didn’t happen."
Fordeler: "Nothing really"
Ulemper: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Fordeler: "Boarding was quick, Flight on time....just a regular service and plane"
Ulemper: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Fordeler: "The aircraft was clean"
Ulemper: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Fordeler: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Fordeler: "Comfortable seats. Warm plane with happy staff."
Ulemper: "Maybe a second sandwich option for food, not everyone likes cheese."
Fordeler: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Fordeler: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Ulemper: "Nothing to be honest . All positive."
Fordeler: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Ulemper: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Fordeler: "The crew were pleasant"
Fordeler: "The staff was fast and curteous."
Ulemper: "There is not anything to complain about besides the usual discomfort of travel."
Fordeler: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Ulemper: "Nothing to improve"
Fordeler: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Ulemper: "No complaints at all."
Fordeler: "Speed, crew, and reliability."
Ulemper: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Fordeler: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Ulemper: "Nothing. This is filler text to meet the min. characters."
Ulemper: "Kommer ikke på noe"
Not sure why the gate information would show "boarding" and then "gate closing" before anyone had actually started boarding. Was ultimately sat before the scheduled takeoff time, although takeoff was after the schedule. Favourable flying conditions allowed us to land 5 minutes early, although as there was another plane still sitting at our gate on arrival meant we were ultimately late to the gate (giving gate / disboarding times would be more honest than just the scheduled landing time). Somehow, even though there was a plane sitting at our gate on arrival, when we were allowed to taxi to the gate, there were apparently no ground staff there. What? Even though there was an incoming plane, they went elsewhere? Staff on the plane and the meal service were fine.
Reisen ble kansellert begge veier pga streiken. Snakk om sevice
Bedre håndtering av kansellering, rebookinger med bedre alternativer. Bedre tatt hånd om etter en kansellering i form av oppgradering av klasse, sete, matservering. Ingen kompensasjon for ulempene før turen eller under turen.
Billettene våre ble kansellert pga streiken. Nye billetter tur/retur Barcelona kom på 19.500,-
SAS er i ferd med å bli håpløst utdatert for business reisende, dessverre. Man kaller det Plus og selger det inn som en business class, men det er jo bare tull... Reise fra CPH til Island var med Icelandair, full business og topp service, reise fra Reykjavik til Oslo, med SAS, var et svært gammelt fly, gamle og dårlige seter, fullt av mennesker som sild i tønne og dårlig mat. Mens flyet fra Oslo til Stavanger var nytt, alt var bedre men det burde vært motsatt; lengre distanser, bedre komfort, for fullt betalende passasjerer, men det tenker ikke SAS på. Jeg faser ut SAS fra nå av og vil fly mest mulig med andre selskap ut fra Stavanger, så det blir nok mer KLM fra nå av..
Fordeler: "The plane was nice and comfortable. The flight was only about 40 minutes."
Ulemper: "Everything was fine. A very quick, easy flight at the end of a long day for me."
Ulemper: "At det var INNMARI varmt i flyet til vi kom oppi lufta At det var et ganske fullt, trangt, bittelite fly"
Ulemper: "Checked bags left behind, no food, no drink."
Ulemper: "I guess i would still consider the flight "international" and therefore should include AT LEAST one free checked bag per person, but not- 44u$d. Now it may be depending upon the fare paid, but on another flight (last week) on SAS AMS-OSL-BOO, It was 80u$d per pax."
Fordeler: "SAS oversjøisk er nesten alltid veldig bra"
Ulemper: "Don't remember this flight"
Fordeler: "Nice crew! New A320!"
Ulemper: "One automat in the boarding area was malfunctioning and the lady working just gasped and looked bored. But we was seated in time anyway."
Ulemper: "Spørsmål om underholdning og mat bør få et valg med «ikke relevant»"
Fordeler: "Efficient, on-time service; plenty of overhead storage room."
Ulemper: "Small cramped seats were inappropriate for an international flight."
Fordeler: "Everything about the flight was wonderful except baggage claim, in BOTH directions."
Ulemper: "It could have been the perfect trip, but I am not sure why SAS baggage handling is so mediocre. In both the flights from EWR to OSLO and back, every aspect of the trip was super, except for the wait for baggage. In Oslo, I estimate having waited at least a half an hour at the carousel before the bags started showing up, and the same in Newark. We had long cleared Immigration, which normally is not a speedy process, and yet still had to wait at least 20 minutes for the FIRST bag to appear on the carousel. Most annoying, particularly after a relatively long flight, and especially for transfer passengers who needed to recheck their bags to continue to other destinations."
Fordeler: "Seats were very comfortable for economy. Crew was pleasant, attentive and efficient. Good seatback entertainment system."
Ulemper: "Once passengers do final passport check and enter secure gate area on this flight to the US, there’s no bathroom available. On the transatlantic flight, no complimentary glass of wine as on other airlines."
Fordeler: "We were in an empty Plus cabin at front. Coming from Miami, the hot towel service would have been nice. I blinked and missed the service. They will quickly skip you if they can. Food weird. Salmon in a box with no bread or rice or anything and a strange savory muffin. Ate neither. No entertainment."
Ulemper: "See above. Sorry. Nothing was good. Came in 10 mins early!"
Ulemper: "This has nothing directly with SAS, but since I experienced it during my flight there, they are responsible of it. I was waiting for the flight at the OSLO airport waiting for the flight to LONDON. I had ample time to work on my computer. In the big room by the gate there was only one spot where I found three electrical sockets hanging from a pillar or post. To my dismay none worked. My plug would fall off from each. To document, I took the pictures of the useless sockets... I complained to the lady at the boarding desk (she left before the SAS staff moved in), she did not even care... This experience frustrated me and turned an otherwise pleasant trip into a bitter one. Please install some working sockets in your waiting room! Flight SK 809 Confirmation: LN9M6O Departure: Oslo & other airports (OSL) Arrival: Heathrow (LHR) Time: Sat Dec 2 2017 3:05 pm CET - Sat Dec 2 2017 4:25 pm GMT Peace, Edip Yuksel +1 520 481 1919"
Fordeler: "Food was good and so was the entertainment on board"
Ulemper: "Issues with boarding due to problems with brakes so flight was delayed by 3 hours. No food or drinks were offered"
Fordeler: "Efficient processing of passengers onto aircraft."
Fordeler: "premium economy"
Ulemper: "nothing, it was great!"
Fordeler: "On schedule,great crew"
Ulemper: "I took this flight to have a short layer over, only 40 minutes. This was a connecting flight departed from Newark and was a connecting flight for many people coming from Thailand. I almost missed this flight due to highly backed up passport control. If SAS was running so many international flights, they should have shifted the layer over, since many people were taking connecting flights for Oslo to Manchester. No food, there should have at least been a snack or at a minimum offered water."
Fordeler: "Plane was quite empty"
Ulemper: "Plane wasn't in the best shape"
Fordeler: "Good flight."
Ulemper: "I was really disappointed at finding out at luggage check-in that I had to pay extra (£60.00) for my one regular-size suitcase. On the return flight I was told that this amount would be - as it turned out in my case - less than half, if I called SAS a day before departure. Why did I have to pay for the checked luggage at all?"
Ulemper: "flight was delay for 30 mins. then another 30 mins because there are 15 passenger that miss their flight due to delay or there is not enough flight to transport them to Longyearbyen the next day. We are force to wait a total of more then a hour to board them and stuck on plane. And ofcuase when we landed. My SAS go luggage is last to come out because the late arrival passengers luggage all come out ahead. It is a most terrible experience I ever had with a SAS flight. Might as well consider flying norwegian airline!"
Ulemper: "Tried THREE hours to get a phone picked up to cancel my flight the day before this scheduled flight. My friends booked with Expedia the exact itinerary and were able to reach a human and we're told that SAS always reimburses for cancellations. I finally emailed vayamas/kayak to cancel and 5 days later received a reply that there was no cancellation refund. Apparently Kayak provides a no communication/no refund policy. My travel companion had the opposite experience with Expedia."
Fordeler: "Comfy seats. Good good service. Great video options."
Ulemper: "SAS staff seems sort of cold and cranky."
Fordeler: "Setene er behagelige, og selv i SAS Go er det mulig å legge setene lenger ned enn jeg er vant til hos en del andre flyselskaper i samme seteklasse."
Ulemper: "Det er ikke mulig å bestille spesialmåltid samtidig med billettene, man må ringe. Dette virker unødvendig tungvint, spesielt med tanke på at det var ekstra lang ventetid hos kundeservice i den aktuelle perioden. Heldigvis var det mulig å få hjelp via Facebook, men det er visst ikke vanlig."
Fordeler: "Good legroom good food in early"
Ulemper: "Waiting area at gate to small not jalf as much seating as needed"
Ulemper: "Forsinkelse Lite utvalg av mat"
Ulemper: "Planes are getting old. Seats are not the most comfortable."
Fordeler: "The plane was neat, clean and well maintained. The food was very good. The crew was professional and friendly. Based on my experience this is a top-notch airline."
Fordeler: "The crew was lovely"
Ulemper: "No entertainment or any special difference between business and coach except you get a meal. Seats are the same as economy and the bathrooms are shared. Why bother paying extra?"
Fordeler: "SAS tilbyr forutsigbart god o tilstrekkelig service i alle avseende."
Ulemper: "Der var alt for litt mat å kjøpe ombord, tok slutt ... unødvendig irriterende på morgenfly."
Fordeler: "Flight attendant was friendly, tea or coffee offer."
Ulemper: "How much really does it cost to offer a juice when the people are travelling at 7 am?"
Ulemper: "Terrible service and they lost my sons car seat. Ruining my whole vacation here since we can't drive anywhere."
Fordeler: "the plane arrived"
Ulemper: "booking Boarding comfort Food service"
Fordeler: "The cleanliness"
Ulemper: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"
Ulemper: "Spørsmål om mat og underholdning bør få et alternativ med "ikke relevant" eller lignende, siden det mat evt må kjøpes og siden underholdning ikke alltid er et tilbud."
Ulemper: "Mat og underholdning er enten valgfritt (kan kjøpes) eller ikke-eksisterende og spørsmålene bør derfor kunne besvarer med "ikke relevant" eller lignende"
Ulemper: "No one from the flight crew gave us the border card. We waited in the border line only to be told once we reached the front that we needed to leave the line to fill one out. No guest on the Oslo to Edinburgh flight was given one."
Fordeler: "Hyggelig personale"
Ulemper: "Dårlig luft."
Fordeler: "SAS agent in Oslo was very nice and quickly rebooked our flight to Bergen when we missed our scheduled one due to luggage delays and confusion at Oslo as to Customs procedure."
Fordeler: "Clean and good food."
Ulemper: "It was a fine flight. Nothing to worry about. I liked it."
A really excellent and comfortable experience. No wifi in my section of business class though - would have made it perfect.
Got passed over during the first drink service. Second service was more agreeable. Passengers are allowed to prop their feet up on the backs of the seats in front of them and to play their devices without headphones so everyone has to listen to it?For 4 hours. Why does this go unchecked? Is the comfort of a single passenger more important than all the others? I normally have nothing but good things to say about Air France but they missed the mark today by a wide margin.
No online check-in, so not ideal for business travellers having to queue to check-in at Zurich airport
Air France service was superb. The airline did their best to expedite the boarding process even with the constant changes of Covid19 guidelines
Hyggelige og effektive ansatte. Derimot er flyene til og fra Oslo alltid forsinket og i vår tilfelle var det på 25 minutter. I tillegg, er kabinene på enkelte fly delvis utdaterte, smart å sjekke på forhold hva slags fly du skal fly med. Ellers er det er svært bra selskap som jeg anbefaler å bruke.
Fordeler: "Nice crew"
Ulemper: "Not loose my luggage:)"
Ulemper: "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"
Fordeler: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Ulemper: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Ulemper: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Fordeler: "Exit row seat had much more space for legs, very much worth the upcharge for this seat."
Ulemper: "Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold."
Fordeler: "Not much, seats are super uncomfortable"
Ulemper: "Better code sharing with KLM"
Fordeler: "I like the comfortable seats"
Ulemper: "Service lag a little"
Fordeler: "Great newer plane, great service!"
Fordeler: "Crew was ok and servicial"
Ulemper: "Food and reception at door of boarding"
Fordeler: "Crew very professional"
Ulemper: "Boarding was a little confusing"
Ulemper: "Really hard to get boarding passes online"
Fordeler: "Had decent room space seats comfortable"
Ulemper: "My luggage could have arrived for a start"
Ulemper: "Boarding clusterf..."
Fordeler: "Arrived on time."
Ulemper: "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."
Ulemper: "boarding wasn't good."
Fordeler: "The crew was friendly!"
Ulemper: "Once again no vegetarian options."
Ulemper: "2 hours delayd and 1 free cup of water-:("
Fordeler: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Ulemper: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"
Fordeler: "Service and crew are great"
Fordeler: "No extra charge for simple refreshments."
Fordeler: "It was a nice plane and boarding was well organized."
Ulemper: "I was assigned a middle seat, if not for that I would have given a higher rating."
Fordeler: "Flight on time"
Ulemper: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Fordeler: "Onboard crew was friendly. Dinner was good"
Ulemper: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"
Ulemper: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Fordeler: "Late leaving - no reason or apology. A bumpy flight all flight. Food almoat inedible. Seat gave bum axhe after 45 minutes. Staff friendly, but they dropped my meal"
Ulemper: "Nothing to like"
Ulemper: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Fordeler: "The cabin crew were excellent"
Ulemper: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Fordeler: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Ulemper: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"
Fordeler: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Ulemper: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Fordeler: "The friendliness and courtesy of the staff."
Ulemper: "One piece of my luggage was left behind in Paris."
Ulemper: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"
Fordeler: "Comfort, food and service are better than average."
Ulemper: "When stewardess opened overhead locker, something fell on my head."
Fordeler: "The food, entertainment, and service. Waited for me after almost missing my flight."
Ulemper: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Fordeler: "The cheese and the bread"
Ulemper: "The unprofessional staff during boarding and food serving"
Fordeler: "it was cancelled so they got me on the next flight on Turkish"
Fordeler: "Boarding and punctuality."
Ulemper: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."
Ulemper: "The air France flight was overbooked and we had been in standby until the last minute"
Fordeler: "Arrived on time"
Ulemper: "Cattle car accommodations"
Fordeler: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."
Fordeler: "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
Ulemper: "Food was not good."