Typsik tursitklasse som på ethvert flyselskap; greit nok, liten plass, mat som forventet (ikke noe særlig) men turen gikk fint og uten overraskelser. KLM er alltid ok å reise med.
Fordeler: "Crew was great, on time flight, clean plane."
Ulemper: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Fordeler: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Ulemper: "No suggestions."
Ulemper: "De trenger å ha bedre kontroll på at passasjerer overholder smittevernsregler og sikkerhetsregler."
Fordeler: "The crew was very kind"
Fordeler: "The crew was professional & friendly"
Ulemper: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Fordeler: "Impressive service... amazing crew, very friendly and professional"
Fordeler: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Ulemper: "Move the drapes a few more inches back."
Ulemper: "All of the less than good, obvious!"
Ulemper: "Boarding was crazy. Could not everyone in the gate area."
Fordeler: "Flight arrived on time"
Ulemper: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Fordeler: "Reclinable seats."
Ulemper: "The food!! The lights could be dimmed as it was a night flight."
Ulemper: "Not being 1 hour late"
Fordeler: "Friendly crew"
Ulemper: "Can’t think of anything"
Fordeler: "Seat comfortable"
Ulemper: "Flight was delayed and overhead bin space was very small"
Fordeler: "My seat"
Ulemper: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Fordeler: "Nice aircraft"
Ulemper: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Ulemper: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Ulemper: "The flight was cancelled and had to be rerouted on United Airlines."
Fordeler: "Good food, friendly service"
Ulemper: "More trash pickup; only one round of beverage service"
Fordeler: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Ulemper: "There were several flight delays and gates were changes a few times."
Ulemper: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Fordeler: "Nice people and good service"
Ulemper: "Not much"
Fordeler: "Nice crew pilot food and beverage"
Ulemper: "No wifi"
Fordeler: "Very friendly onboard personnel - I really had kind of homy feeling."
Ulemper: "Flight departed 35 minutes late"
Ulemper: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Ulemper: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Fordeler: "Nice crew; clean plane; decent dinner"
Ulemper: "No entertainment system; insufficient knee space"
Fordeler: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Fordeler: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Ulemper: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Ulemper: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Fordeler: "Seats were comfortable"
Ulemper: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Fordeler: "Good efficient flight crew friendly and helpful"
Fordeler: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Ulemper: "Not much to comment on here."
Ulemper: "old plane, tight and uncomfortable"
Fordeler: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Ulemper: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Fordeler: "Great food"
Ulemper: "Sears we're toooo small"
Ulemper: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Fordeler: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Ulemper: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Fordeler: "Loved this 747! Crew was professional and food was very good."
Ulemper: "We had a long wait (25 minutes) at the gate because we were early."
Ulemper: "Kommer ikke på noe"
Fordeler: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Ulemper: "Quite bummed the plane didn't have wifi / USB"
Fordeler: "The crew was very nice and helpful."
Ulemper: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Fordeler: "Alt gikk greit så totalt sett fornøyd, dro før tiden og landet før så da fikk vi bedre tid i Amsterdam før neste avgang. Hyggelig besetning."
Ulemper: "Helt grei mat men ikke noe mer enn det."
Ulemper: "I missed my flight because of MU"
Ulemper: "hadde sete 3C rett bak economy plus der satt det bare 2-3 mennesker men jeg fikk ikke lov å bruke toallette fremme på tross av at der var serveringsvogn som blokkerte midtgangen, helt uforståelig!"
Fordeler: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Ulemper: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"
Fordeler: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Ulemper: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
Ulemper: "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."
Not clear at gate process
Shorter flight but no food or entertainment. Flight was packed and no room to store carry on baggage.
Flying First Class with Lufthansa is something special, in every aspect of the word. It just has to be experienced!
Helt grei businesspakke fra Lufthansa på en kort flyvning
We paid Lufthansa for reserved seats months before this flight. Apparently this was not forwarded to ticketing as the clerk at check-in gave us seats at the very back of the plane next to restrooms and storage. Needless to say, we didn’t sleep at all on our overseas flight. We sincerely hope that our accommodations are better when we return to the US on October 11th.
We connected to this flight very late, in fact at departure time. We were last to board. The crew was very empathetic and welcoming. The plane was impeccable. We flew economy, so it was a bit cramped. We were served a snack that was more than expected these days. All in all a good experience.
Crew not helpful, Infant seat was purchased , instead I got infant ticket on lap, Car seat was taken away at the airport cuz of the type of Boarding pass that was given to us. Luggage missing at the destination airport .
Nothing about this flight we are in a nitemare, stuck in Munich Germany because a planned strike
Check in working effective. Kind cabin personnel . Not too note storage place inside for carry on luggage .
Fordeler: "Even though it was economy class, I was able to sleep because it was very comfortable."
Ulemper: "Not sure, I slept the whole flight."
Fordeler: "Nothing really of note. The plane was pretty basic and unexxceptional, but that was expected for the price."
Ulemper: "Giving economy seats with the middle seat empty does not make it business class. Very uncomfortable seats. No recline and very hard."
Fordeler: "Nice crew."
Ulemper: "Very cold. Always very cold in premium economy section on LH 747-8."
Ulemper: "The flight was delayed several times and we were kept waiting at the gate without knowing when exactly we will leave."
Ulemper: "Too high price tickey and had to buy luggage"
Ulemper: "Not making my connection due to plane delay, poor boarding processes, long Lufthansa lines, and slow customer service. Couldn't make my connecting flight or the flight after that because they were over booked. Then was sent to Brussels with a 4 hour layover, and missed my Saturday interview at 4 pm. Then the Brussels Airlines flight was delayed. Never again."
Fordeler: "The cheese sandwich was good."
Ulemper: "Flight left late. Airport employees weren't helpful. The plane was hot."
Fordeler: "Business class for great price but I’m tall and not much extra legroom"
Ulemper: "I didn't fly with Lufthansa...n I didn't fly to Frankfurt..right now I'm in Zurich...Switzerland..."
Fordeler: "Nice crew, good entertainment, efficient flight"
Ulemper: "Did not have my gluten free meal available, even thought it was requested with my ticket and confirmed. Made for a very hungry flight."
Fordeler: "The crew was nice"
Ulemper: "The boarding process and the fees"
Ulemper: "The gate was moved three times."
Ulemper: "It was a different way later flight"
Ulemper: "Having to wait 3 hours to catch the next plane. Also Frankfurt airport takes too long to get from one place to another- it’s a maze and there are too many slow checkpoints for connecting flights."
Ulemper: "Crew was nice, but big push to check-in carry-on. There was in fact plenty of room in overhead bin"
Fordeler: "Upgraded from premium to Business class. Very good service and a good night slep."
Ulemper: "My bag did not make the connection. Had to make a claim and was told it would be on the next flight arriving at 12:30 PM. I did not receive it until 10:00 PM at our lodging."
Fordeler: "Great flight crew, very friendly. Was just slightly alarmed that my friends and I never once had to show ID or passport to get onto the plane, especially given the current turmoil in europe. otherwise, enjoyed the flight and will fly more"
Fordeler: "Good aircraft good reception everything good tks"
Fordeler: "Roomy seats and good space between rows. Didn't have the feel of being on a cattle car like most flights in the US"
Ulemper: "Boarding process. Felt like a mad dash just to scan your boarding pass."
Fordeler: "Comfortable for a short flight. On time."
Ulemper: "Had to go through security and passport control a second time made the 1 hour connection stressful"
Fordeler: "Very friendly crew, comfortable seats & leg room, decent food."
Ulemper: "Crew could have offered more beverages during the flight. Too many crying, screaming and misbehaving kids (not the crews fault) but parents should have managed this behaviour. I fly often, and have never experienced anything like this - to this extent on one flight."
Ulemper: "Boarding a blitz chaotic"
Ulemper: "Also, just one meal and no snacks served on a 7 hour plus flight"
Fordeler: "Smaller plane was more comfortable than the A380 that took me to Frankfort.."
Ulemper: "The cheese sandwich was awful."
Fordeler: "Seats in business class were the most uncomfortable I have ever experienced :(((("
Ulemper: "Seats in business class were the most uncomfortable I have ever experienced :(((("
Fordeler: "The people, the service, the seats, the timeliness... (I did not fly from Washington to Munich on Lufthansa; I flew back on Lufthansa.)"
Ulemper: "Nothing. They were great."
Fordeler: "Everything went as smoothly as possible. Would definitely recommend."
Ulemper: "Plane transfer and customs at Frankfort were the worst I have ever encountered. Had to go so far between the two gates that had the flight from Seattle not been 30 minutes early and the plane to Barcelona posted as 10 minutes later than originally stated, we would have missed the connecting flight."
Fordeler: "The food, the crew, the cleanness"
Fordeler: "The crew was quite nice and boarding at Philadelphia was organized."
Ulemper: "I was disappointed with the movie selections; there weren't many new offerings."
Ulemper: "4 hrs delayed. Terrible. My niece is from germany and this is her first time ro the US. She is travelling by herseelf and no one is there to assist her. She speaks english sporadically. Air canada is a terivle airline. Always delay."
Fordeler: "Flight more or less on time - efficient"
Ulemper: "Baggage handlers on strike - airport chaotic - Swissport did poor job communicating waht was going on. One bag eventually arrived - took 3 hours second bag did not arrive and apparently did not get transferred in Frankfurt Told they would deliver bag - next day and would text and call - called at 4am !!! I just had come off 20hrs of travel. Phone on mute. No e mail. Now they say will deliver this evening - but no time slot so another wasted vacation day waiting for them to get their act together. Why can't they call/text me with a 30 minute window."
Fordeler: "Plane was clean, plenty of leg room, cabin crew was friendly, flight was on time."
Ulemper: "Checking in was a nightmare of inefficiency. I couldn't use self-check-in for my bad because I was flying to America and for some reason, this meant I had to hand my suitcase to someone rather than just putting it on the conveyor belt. There were about 8 people ahead of me, and yet it took a solid hour of standing in line waiting to get to the counter. How it could possibly have been so insanely slow is beyond me. When it was finally my turn to submit my bag it literally took 30 seconds. And yet I had to wait an hour. Grade: F-"
Ulemper: "A better breakfast..."
Fordeler: "Seat reassignment went well. Lounge was a pleasant surprise (highly recommend if you fly out of / through Helsinki)"
Ulemper: "It makes little sense to be on a priority boarding, when you are checked-in, documents checked and …… then wait for 20 or so minutes standing on your feet waiting for actual boarding to begin"
Fordeler: "The staff was great, helpful and polite. Seating was fantastic, exit row with our children together in front of us."
Ulemper: "We already had printed out tickets but it took over an hour and twenty minutes to check out bag. Additionally the flights departure was delayed by 25 minutes."
Fordeler: "This is a great way to travel from Helsinki to Tampere and avoid the railway and train changing."
Ulemper: "The plane is not comfortable, but the flight is very short. It balances out."
Fordeler: "I will recommend to my friends and families."
Ulemper: "Flight was delayed,missed connection,lost bag"
Fordeler: "Nice crew."
Ulemper: "Check in was extremely slow and we almost missed our flight. No explanation given and didn’t make sense because there wasn’t a long line. Then one piece of luggage did not make it onto our flight."
Fordeler: "Experience at HEL airport was easy and stress-free. Appreciated priority security option so my line was such shorter."
Ulemper: "I waited over 45 minutes for my luggage at baggage claim."
Fordeler: "Pleasant and friendly crew. Attentive and professional service."
Ulemper: "Late inbound flight made our flight delayed. No info at gate, until a few minutes before boarding. Small, crammed seats. Very worn seatbelts gives a less than favorable impression."
Fordeler: "God og personlig service ombord. Her ble man tatt godt vare på."
Ulemper: "Forsinket avgang, enda alle passasjerer var ombord i tide og boarding var «completed» før avreise."
Ulemper: "Did not like stress of having to check in 24 hours ahead of time just to get a free seat assignment. Why should we have to purchase a seat on a plane we already bought a ticket for?"
Fordeler: "Good food."
Ulemper: "Entertainment TV did not work. Flight attendants were unable to fix it. Made for a long, boring 7.5 hour flight."
Fordeler: "Blueberry juice! I is now my favorite juice."
Ulemper: "The food was way overcooked!"
Ulemper: "my plane to NY flew off without me and 11 people."
Fordeler: "No food or entertainment"
Ulemper: "long waiting time in the bus before the flight"
Fordeler: "The shorter flight to Zurich was on a smaller plane than the overseas one, but I'm not sure what model. It seemed about average for comfort; overhead bins held my backpack easily, while I find many older planes do not. Coffee or soda was free, everything else was for sale. Attendants on this flight were very busy and very friendly. Check-in was run very efficiently. My check-through luggage arrived intact. Overall a good experience on a two-hour journey. Plane arrived about 10 minutes ahead of schedule, which is always a plus."
Ulemper: "No real issues with this flight. it accomplished my objective - to get to Switzerland intact, with a minimum of fuss."
Ulemper: "On a 4 hour flight, food had to be purchased on board or (as I later learned) purchased and ordered in advance and this option was not offered to me in check in process."
Fordeler: "Like that you served Finnish food! many choices of films to watch was great too!"
Fordeler: "Everyone was polite and helpful and did everything to make flight comfortable"
Ulemper: "Plane tiny and not very comfortable, but the flight time is pretty short so it is not bad overall"
Ulemper: "i get sit 57 E both way forvard and come back. My travel was very long - 4 flyds. One of them t his is 11 hours. I am very very tired."
Fordeler: "Took over an hour to check in. There were at least 300 people in line with one person checking economy in."
Fordeler: "Typical service and level of attention you'd expect in business class. Great food and wine selection. The amenity kit has exactly what's needed and not more."
Ulemper: "Only 1 hour of Wi-fi included - seems strange for business class."
Fordeler: "See above."
Ulemper: "See above"
Fordeler: "Service was exquisite"
Ulemper: "No wifi"
Ulemper: "Huge lines at the airport for check in and drop off of lugagges. Apparently finnair hasn't heard yet of automatic check in and drop off. After that long wait for boarding and flight delayed. Very little information."
Fordeler: "On time , excellent service"
Fordeler: "Flight attendants were courteous and efficient, boarding flowed smoothly."
Ulemper: "Customers should be able to indicate their food preference before the flight, i.e. chicken, beef, vegetarian, etc., instead of taking pot luck or paying more than $12 for the option of selecting beforehand. In addition, there is a great deal of waste in giving everyone sugar, salt, creamer, etc. I know it's more efficient for the flight attendants, but I hate to see so much waste."
Fordeler: "Not much."
Ulemper: "Entertainment system did not work. Special meal was terrible. No toiletry bag for such a long flight. Btw I paid extra for a bad seat."
Fordeler: "Flight was on time Baggage arrived on time Light breakfast was good [ I chose not to have dinner ] Slept through 95% of the red-eye flight so it was a good experience"
Ulemper: "Seating is cramped in economy"
Fordeler: "Breakfast was good"
Ulemper: "Air conditioning was blasting down on me too powerfully"
Fordeler: "Polite crew.. 2 meals.. very smooth overall"
Ulemper: "Not enough leg room.. had to physically climb over neighbor to get to the aisle"
Fordeler: "Everything was good. Tv screen had issues booking for first half of flight"
Ulemper: "Very old plane, seats did not have personal entertainment systems"
Fordeler: "Good service...."
Fordeler: "Loved the flight attendance!! They were friendly, witty and flexible."
Fordeler: "The crew members were very helpful and kind. Seats are okay. The music selection was pretty good."
Ulemper: "If you are not planning to sleep, bring your own book, tablet and earbuds! The airplane has no individual screens for entertainment, only tiny drop-down screens."
Fordeler: "Great plane Flight attendant Caroline fantastic"
Ulemper: "It was delayed uncomfortable and terrible service"
Fordeler: "British Airways did a very good job with everything. Pleasant crew,helpful attendants and great enterntainment. I loved the flight :)"
Fordeler: "Decent food."
Ulemper: "$100 for your second checked bag and then another $100 if it's overweight. I think this was criminal for an international flight, and I will not fly Finn Air again because of this. Also you have to pay 25 Euro for your seat after already booking the flight. Additionally the leg room is average at best."
Fordeler: "We finally landed safely."
Ulemper: "Sat at gate 4 1/2 hours before 9 1/2 hour flight. Never heard how problem was resolved. Very bumpy ride."
Ulemper: "Terrible wait to depart. Altered my pick up plans in Barcelona and made me incur in extra expenses"
Fordeler: "Food, drink, and movies were great! Gotta love the A380 and British Air"
Fordeler: "The plane left an hour late .... but ... in the middle of a snow storm which in normal situations would have lead to the cancellation of the flight. So ... something which normally would be a major negative view is now actually a positive comment."
Fordeler: "Smooth flight given the tough turbulence."
Ulemper: "American Airlines caterers do not stock Tea on flight to London, UK (major up-roar). Staff was pretty grouchy."
Fordeler: "Everything was fantastic! I was upgraded to first class for the first time in my life so that was an added bonus. The crew were great, extremely friendly and attentive. Overall good experience."
Ulemper: "at least 10 people were waiting at the wrong gate when they finally announced the gate change. the gate was on the other side of the terminal and nothing was indicated on the information screens"
Not sure why the gate information would show "boarding" and then "gate closing" before anyone had actually started boarding. Was ultimately sat before the scheduled takeoff time, although takeoff was after the schedule. Favourable flying conditions allowed us to land 5 minutes early, although as there was another plane still sitting at our gate on arrival meant we were ultimately late to the gate (giving gate / disboarding times would be more honest than just the scheduled landing time). Somehow, even though there was a plane sitting at our gate on arrival, when we were allowed to taxi to the gate, there were apparently no ground staff there. What? Even though there was an incoming plane, they went elsewhere? Staff on the plane and the meal service were fine.
Reisen ble kansellert begge veier pga streiken. Snakk om sevice
Billettene våre ble kansellert pga streiken. Nye billetter tur/retur Barcelona kom på 19.500,-
SAS er i ferd med å bli håpløst utdatert for business reisende, dessverre. Man kaller det Plus og selger det inn som en business class, men det er jo bare tull... Reise fra CPH til Island var med Icelandair, full business og topp service, reise fra Reykjavik til Oslo, med SAS, var et svært gammelt fly, gamle og dårlige seter, fullt av mennesker som sild i tønne og dårlig mat. Mens flyet fra Oslo til Stavanger var nytt, alt var bedre men det burde vært motsatt; lengre distanser, bedre komfort, for fullt betalende passasjerer, men det tenker ikke SAS på. Jeg faser ut SAS fra nå av og vil fly mest mulig med andre selskap ut fra Stavanger, så det blir nok mer KLM fra nå av..
Fordeler: "The flight itself was fine. We had a two-hour delay due to a mechanical issue, but the crew took care of it as quickly as they could."
Ulemper: "It was just a relatively quick, unremarkable flight."
Fordeler: "Check in was so easy."
Fordeler: "The onboarding process was awesome! The rest was mediocre at best. The cabin was friendly but not helpful. They had weird policies which we have never heard or seen elswhere. The flight had huge screens that won't turn off, it was freezing cold and the crew had no idea how to help."
Ulemper: "More knowledgeable crew and maybe more crew members, as there were too few and the service took more than 2 hours to complete. Never seen that happen on a 7 hour flight."
Fordeler: "Food was the best airline food!"
Ulemper: "On the Copenhagen-Milan leg, since I was in the cheap seats, even water cost; $3 for a bottle of water. They couldn't even offer a cup of water for free? False economy. And I was told that I had to pay for my luggage at the airport, then it was $120 for 1 bag. Ridiculous!"
Fordeler: "Clean and very good stewardesses"
Fordeler: "Easy to board, on time and food was good"
Fordeler: "SAS oversjøisk er nesten alltid veldig bra"
Fordeler: "Great food and service as always"
Ulemper: "Spørsmål om underholdning og mat bør få et valg med «ikke relevant»"
Ulemper: "I don’t like how the food on premium economy is packed in a cubic box that is really messy to eat from which the small plastic cutlery. Food quality is good, but feels like being an animal being fed from a bucket."
Fordeler: "Great legroom for premium seats. Even though not an emergency exit, bags need to go up, which doesn’t make sense at all."
Ulemper: "Seats itself uncomfortable for long flights. Boarding process could be better."
Ulemper: "The flight was over 2 hours late leaving Copenhagen, and then we sat at the gate while they unloaded bags to find the luggage of some passengers who decided not to be on that flight. Then it was total chaos at O'Hare. Very few SAS ticket agents who were not prepared to deal with the many passengers who had missed connections. We spent the night on hard chairs in the airport when we could have been re-booked on a flight out that night if they had been at all organized and efficient."
Fordeler: "Crew Flight delayed. Said 30. Actual 1 hour"
Ulemper: "Kayak sold me a one way usd 500 ticket and did not give me the option to add the luggage. Had to pay 60 eur in the airport. Is probably better to buy in the airline directly"
Fordeler: "On time and clean airline."
Ulemper: "Not helpful with stroller. Wanted us to sign off that they were not responsible for if stroller broke while handling it. Insane. They said it “might “ to big even though they didn’t know what measurements would be too big. We’ve flown for the last 3 years with this stroller but different airlines and never heard of such thing. (Since it’s the smallest city mini double stroller there is and folds flat- super small!) first time we flew SAS all. We didn’t sign anything and gate checked it and all was fine but some incompetent crew at check in. Not very helpful finding seats with all four of us. Put us in different rows. Could work on their customer service for sure."
Fordeler: "Flight arrived on time. No issues."
Ulemper: "Standard flight - nothing special I wish they would have done a garbage run prior to landing."
Fordeler: "Crew, food"
Ulemper: "Boarding could have been smoother. Entertainment system could have a better selection of movies and tv programs"
Ulemper: "We arrived late in Copenhagen and I had 20 minutes to catch my connecting flight. Even though I was checked-in for the Copenhagen to Athens flight it left without me. I was then transferred through Prague to get to Athens and again missed my connecting flight through there. Now I am stuck in Prague looking for a flight to Athens and most likely will miss my next flight from Athens to Karpathos and will again be stuck in Athens because there are no flights out to Karpathos until 19 of May, 3days from now. I was physically in the Copenhagen airport and could have made that flight, I feel that since I was already checked in they should have waited for me and allowed me to board. Now I will Be missing work!"
Ulemper: "late. support afterwards was awful."
Ulemper: "Check-in was a disaster. Took almost one hour for a trainee to check us in. Printed 8 bag tickets (for 2 bags) and after we complained was told there was no line at immigration, so should be okay. Guess having a 3 year old wasn’t enough for us to get any compassion or expedited service. At gate. No early boarding for children."
Ulemper: "This has nothing directly with SAS, but since I experienced it during my flight there, they are responsible of it. I was waiting for the flight at the OSLO airport waiting for the flight to LONDON. I had ample time to work on my computer. In the big room by the gate there was only one spot where I found three electrical sockets hanging from a pillar or post. To my dismay none worked. My plug would fall off from each. To document, I took the pictures of the useless sockets... I complained to the lady at the boarding desk (she left before the SAS staff moved in), she did not even care... This experience frustrated me and turned an otherwise pleasant trip into a bitter one. Please install some working sockets in your waiting room! Flight SK 809 Confirmation: LN9M6O Departure: Oslo & other airports (OSL) Arrival: Heathrow (LHR) Time: Sat Dec 2 2017 3:05 pm CET - Sat Dec 2 2017 4:25 pm GMT Peace, Edip Yuksel +1 520 481 1919"
Fordeler: "Great flight, on time great crew."
Fordeler: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Ulemper: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."
Fordeler: "Scandinavian hospitality showed through all the way. Kind, sharp, attractive staff, prompt service."
Ulemper: "Space is always going to be something I don't like. Meanwhile most of the plane in 1st class sits wide open. Expand business class."
Ulemper: "I took this flight to have a short layer over, only 40 minutes. This was a connecting flight departed from Newark and was a connecting flight for many people coming from Thailand. I almost missed this flight due to highly backed up passport control. If SAS was running so many international flights, they should have shifted the layer over, since many people were taking connecting flights for Oslo to Manchester. No food, there should have at least been a snack or at a minimum offered water."
Ulemper: "The flight was cancelled the morning of."
Fordeler: "Flight crew was curtious"
Ulemper: "I was seated in the emergency row and clearly had a cast on my right arm at check in and I was seated next to my travel companion. Required to move which was aggreivating."
Fordeler: "Boarding was quick and efficient."
Ulemper: "Flight attendants were not friendly."
Ulemper: "I order through Kayak, which took me to priceline...Got my ticket and thought everything was fine...Until I got to the airport, apparently I got a SAS lite ticket and they charged me to check 3 bags 210 Euros...Unreal. I think its pricelines fault because they did not even offer bagage as an option..."
Fordeler: "Because of bad weather at the Faroe Islands, the aircraft made a missed approach (go-around) on the first attempt to land. The weather had improved sufficiently to make it in on the second attempt. The pilot and the cabin crew were excellent in keeping everyone informed, and telling us the status of the weather and the likelihood of getting in. The pilot was outstanding in his communication with the passengers and the cabin crew were great in re-assuring passengers after the missed approach. The flight crew handled the difficult weather conditions very well."
Fordeler: "Setene er behagelige, og selv i SAS Go er det mulig å legge setene lenger ned enn jeg er vant til hos en del andre flyselskaper i samme seteklasse."
Ulemper: "Det er ikke mulig å bestille spesialmåltid samtidig med billettene, man må ringe. Dette virker unødvendig tungvint, spesielt med tanke på at det var ekstra lang ventetid hos kundeservice i den aktuelle perioden. Heldigvis var det mulig å få hjelp via Facebook, men det er visst ikke vanlig."
Fordeler: "Great movies. Lcd Screen is awesome"
Ulemper: "Somewhat unfriendly crew"
Ulemper: "The SFO crew was not helpful at all. Upon check-in, the SFO to Copenhagen leg of the flight was 2.5 hours delayed. When I expressed concern to the SFO ground crew, they said "You'll be taken care of in Copenhagen" in a very dismissive manner. I noted that we would miss our connecting flight (Copenhagen to LHR) and that there wouldn't be another direct flight that day. The SFO crew member told me that I was wrong that there was another flight available (a 4:30 pm flight). I told her that that flight wasn't on the SAS website and she told me that I didn't know what I was talking about in a rude manner. When I arrived in Copenhagen, the ground crew informed me that there was not a 4:30 pm flight and there never was. To get to London, I had to be fly first to Frankfurt then to London on another airline. Overall, this delay cost me over 6 hours. Utterly unacceptable and will never fly SAS again."
Ulemper: "Forsinkelse Lite utvalg av mat"
Ulemper: "Planes are getting old. Seats are not the most comfortable."
Fordeler: "Boarding, comfort, cost of tickets"
Ulemper: "Cost to check bags was dramatically higher than for other airlines. As part of this trip we flew with 6 providers and the cost for bags with SAS was almost double."
Fordeler: "It was a clean plane and entertainment was good."
Ulemper: "Crew wasn't nice unless you were Scandinavian. I asked questions about going into Stockholm for our long layover. How easy it was, etc. they were less than helpful. My daughter and I figured it out ourselves. Won't fly them on next trip. Air France or BA r better"
Fordeler: "The plane was neat, clean and well maintained. The food was very good. The crew was professional and friendly. Based on my experience this is a top-notch airline."
Fordeler: "I felt valued. The plane was clean and in good condition. The flight crew and attendants were very professional and took good care of the passengers. It was a quiet and stress-free travel experience."
Ulemper: "Can't think of a single thing."
Fordeler: "SAS tilbyr forutsigbart god o tilstrekkelig service i alle avseende."
Ulemper: "Der var alt for litt mat å kjøpe ombord, tok slutt ... unødvendig irriterende på morgenfly."
Ulemper: "Check-in was slightly confusing to know where you had to go."
Fordeler: "Nothing at all"
Ulemper: "Fight was canceled and no email or communication was possible with this company. Called SAS office - CLOSED. Stood in line for 2 hours and no one came or announced anything. Checkin agents were on dope-no help and checking machines not working!"
Fordeler: "I liked the movie quality and overall order of the stuff and the flight."
Ulemper: "Since when do I have to pay for wine? :( Also, too few movie choices."
Fordeler: "Friendly crew"
Ulemper: "Zero leg room, no overhead compartment space. Pinned to the wall in my window seat by an over weight Swedish man sitting beside me. Horrible flight !!!"
Fordeler: "Seats ok. Crew is super. Drinks offered"
Ulemper: "Nothing, AF rocks"
Ulemper: "Entertainment system was not working on all seats"
Fordeler: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Ulemper: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."
Ulemper: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
Fordeler: "Good selection of movies."
Ulemper: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
Ulemper: "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."
Fordeler: "Great crews, excellent customer service"
Ulemper: "No entertainment facilities"
Fordeler: "Average crew. Average seat."
Ulemper: "They could have controlled screening babies better. They just let them scream....."
Fordeler: "Friendly attendants, entertainment variety"
Ulemper: "Comfort, food could have been better."
Ulemper: "2 hours delayd and 1 free cup of water-:("
Fordeler: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
Fordeler: "Crew was very nice and the food was excellent"
Ulemper: "It was great trip thank you Air France"
Fordeler: "Extremely hot the plane"
Fordeler: "Over all everything was great, except the bags check in"
Ulemper: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."
Ulemper: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."
Fordeler: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Ulemper: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Fordeler: "The food was okay and the staff were friendly."
Ulemper: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."
Fordeler: "Great food (Economy class). Good Service"
Ulemper: "Not enough bathrooms on Economy class area due to aircraft design."
Fordeler: "nice drink selection on board flights"
Ulemper: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Ulemper: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Fordeler: "The airplane was modern, and the crew very good. Nice, service oriented and in general trying to make the flight experience as good as possible."
Ulemper: "The flight was very late. I lost my connection. My bag was lost and unable to recover it so far (after more than 24 hours). About to initiate the next leg of the trip with no clothes or any idea if my luggage will be recovered."
Fordeler: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Ulemper: "The crew did not announce the score of soccer cup semi final between Belgium and France"
Ulemper: "Horrible Crew..."
Ulemper: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
Fordeler: "Nothing particular"
Ulemper: "Nothing particular"
Fordeler: "Nice crew, free snacks"
Ulemper: "For taller people flying economy sucks . The seats are always to small"
Ulemper: "very old planes we waited 1 hour to drop our bags as their belt had an issue we had to pay extra 70 pounds to reserve a baby cot on the plane"
Fordeler: "Food was excellent and crew was very nice."
Ulemper: "Could not check in online before my flight and no zones to board just line up and go apparently."
Ulemper: "Cramped, no cabin bag space, late departure with no communication and lost checked luggage. Not a great Air France experience."
Fordeler: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Ulemper: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Fordeler: "No delays, service with a smile"
Ulemper: "Nothing to report."
Fordeler: "Flight went smoothly"
Ulemper: "Flight left late The seats are small and crowded There are no entertainment options"
Fordeler: "All crew I interacted with was great, friendly, and helpful."
Ulemper: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable."
Fordeler: "Airplane staff were good"
Ulemper: "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."
Fordeler: "Párizs Budapest kb 1 óra késés műszaki hiba miatt. egyébként minden rendbe volt."
Fordeler: "The flight attendant was very nice to me. TV was very good. space was enough ."
Ulemper: "We had to pay for wi fi."
Ulemper: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."
Fordeler: "The service and food were excellent plane was clean."
Ulemper: "No entertainment system"
Fordeler: "Crew was great"
Ulemper: "Not enough food"
Fordeler: "It was clean The crew was very kind Food was very good Flight was on time"
Ulemper: "Seats were exceedingly close Screens for entertainment were small and game controls were difficult to use"
Fordeler: "Crew was wonderful Helpful, pleasant, capable"
Ulemper: "Waiting for late passengers & their luggage"
Fordeler: "Movie selection was awesome! Food was good too."
Ulemper: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Fordeler: "Loved the movie selection and the food was good too."
Ulemper: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Fordeler: "I like the service of AF"
Fordeler: "Friendly crew; comfort; punctuation. Fast boarding"
Ulemper: "Simple food - very small amounts. No entertainment."
Fordeler: "Croissants instead of pretzels was a nice change of snack"
Ulemper: "Computer failure rendered the check in process a total mess. Staff seemed utterly at a loss and also totally unprepared for this very early and very full flight. Most passengers seemed to have multiple bags to check. Since this is a regular flight it was hard to understand why check in staff wandered in late when time was already tight - let alone having a system failure as well to deal with. We were 50 minutes late leaving. This resulted in many of us either missing or having extremely tight (stressful) connections at CDG Paris."