Not sure why the gate information would show "boarding" and then "gate closing" before anyone had actually started boarding. Was ultimately sat before the scheduled takeoff time, although takeoff was after the schedule. Favourable flying conditions allowed us to land 5 minutes early, although as there was another plane still sitting at our gate on arrival meant we were ultimately late to the gate (giving gate / disboarding times would be more honest than just the scheduled landing time). Somehow, even though there was a plane sitting at our gate on arrival, when we were allowed to taxi to the gate, there were apparently no ground staff there. What? Even though there was an incoming plane, they went elsewhere? Staff on the plane and the meal service were fine.
Reisen ble kansellert begge veier pga streiken. Snakk om sevice
Billettene våre ble kansellert pga streiken. Nye billetter tur/retur Barcelona kom på 19.500,-
SAS er i ferd med å bli håpløst utdatert for business reisende, dessverre. Man kaller det Plus og selger det inn som en business class, men det er jo bare tull... Reise fra CPH til Island var med Icelandair, full business og topp service, reise fra Reykjavik til Oslo, med SAS, var et svært gammelt fly, gamle og dårlige seter, fullt av mennesker som sild i tønne og dårlig mat. Mens flyet fra Oslo til Stavanger var nytt, alt var bedre men det burde vært motsatt; lengre distanser, bedre komfort, for fullt betalende passasjerer, men det tenker ikke SAS på. Jeg faser ut SAS fra nå av og vil fly mest mulig med andre selskap ut fra Stavanger, så det blir nok mer KLM fra nå av..
Fordeler: "The plane was nice and comfortable. The flight was only about 40 minutes."
Ulemper: "Everything was fine. A very quick, easy flight at the end of a long day for me."
Ulemper: "It would be better if the plane was cleaned before boarding. The row where I was seated has potato chips all over the floor. Pls. clean your plane before boarding."
Ulemper: "Landing was hard but that is always the case."
Fordeler: "SAS oversjøisk er nesten alltid veldig bra"
Fordeler: "On time. Good hardware."
Ulemper: "Priority passangers cannot board with their non priority partner, even on the sane reservation. Congratulations sas, only airline workdwide to prohibit this. Otherwise, also forgot my duty free bag at the gate and the crew refused to have me return for it or get it for me."
Ulemper: "Spørsmål om underholdning og mat bør få et valg med «ikke relevant»"
Fordeler: "Everything was bearly acceptable"
Ulemper: "I asked the stewardess if she could fill my water bottle and was actually told that only one glass of water per person was allowed! Next time I would try Norwegian Air, which is known as a budget airline."
Fordeler: "Efficient, on-time service; plenty of overhead storage room."
Ulemper: "Small cramped seats were inappropriate for an international flight."
Fordeler: "Timing is good"
Ulemper: "To craody"
Fordeler: "Everything about the flight was wonderful except baggage claim, in BOTH directions."
Ulemper: "It could have been the perfect trip, but I am not sure why SAS baggage handling is so mediocre. In both the flights from EWR to OSLO and back, every aspect of the trip was super, except for the wait for baggage. In Oslo, I estimate having waited at least a half an hour at the carousel before the bags started showing up, and the same in Newark. We had long cleared Immigration, which normally is not a speedy process, and yet still had to wait at least 20 minutes for the FIRST bag to appear on the carousel. Most annoying, particularly after a relatively long flight, and especially for transfer passengers who needed to recheck their bags to continue to other destinations."
Fordeler: "on time polite staff comfortable flights with free coffee"
Ulemper: "charging for bags"
Fordeler: "Easy boarding. Friendly staff"
Fordeler: "Flight was on time. Boarding was simple and easy. Staff were excellent in handling the boarding process and very prompt in getting people seated/luggage put in to overhead lockers, free tea and coffee was provided which assured that extra comfort, would definitely recommend."
Ulemper: "This has nothing directly with SAS, but since I experienced it during my flight there, they are responsible of it. I was waiting for the flight at the OSLO airport waiting for the flight to LONDON. I had ample time to work on my computer. In the big room by the gate there was only one spot where I found three electrical sockets hanging from a pillar or post. To my dismay none worked. My plug would fall off from each. To document, I took the pictures of the useless sockets... I complained to the lady at the boarding desk (she left before the SAS staff moved in), she did not even care... This experience frustrated me and turned an otherwise pleasant trip into a bitter one. Please install some working sockets in your waiting room! Flight SK 809 Confirmation: LN9M6O Departure: Oslo & other airports (OSL) Arrival: Heathrow (LHR) Time: Sat Dec 2 2017 3:05 pm CET - Sat Dec 2 2017 4:25 pm GMT Peace, Edip Yuksel +1 520 481 1919"
Fordeler: "Really good price, excellent service."
Ulemper: "A silly point, but I would appreciate fewer announcements when I’m watching a movie. (Laughing out loud)"
Fordeler: "Efficient processing of passengers onto aircraft."
Fordeler: "premium economy"
Ulemper: "nothing, it was great!"
Fordeler: "On schedule,great crew"
Ulemper: "Didn't make connectingflight due to a bomb alert at airport. sAS didntgive any support with either food or hotel. Stuck in Copenhagen for a day and night."
Ulemper: "I was really disappointed at finding out at luggage check-in that I had to pay extra (£60.00) for my one regular-size suitcase. On the return flight I was told that this amount would be - as it turned out in my case - less than half, if I called SAS a day before departure. Why did I have to pay for the checked luggage at all?"
Fordeler: "It was100 % flawless and I recommend the SAS airline to all. The airline staff is great and the food is good."
Ulemper: "As previously stated, I think the airline should do a better job in answering phone calls. If they do answer the phone (1-800-221-2350), they either put you on hold for a whole day or, if you leave your phone no. and name to have them call you back, they never do . I am not the only person who has this experience. It is too bad because if this continues, the airline will loose business and I would hate to see that. However, I still will use KAYAK"
Fordeler: "I have no complaints. Will recommend SAS to all my friend. Thank you."
Ulemper: "I do not like the way they conduct their business from the office never returning phone calls as we are trying to get our questions answered. Would also be nice if the airline would use JFK instead of Liberty in Newark. Thank you."
Fordeler: "All good with SAS. Not good with me. I forgot to ask for a window seat."
Ulemper: "I makes down for food and entertainment but food could be bought and provided entertainment is not necessary for short flights with such good views of beautiful Norway."
Ulemper: "Tried THREE hours to get a phone picked up to cancel my flight the day before this scheduled flight. My friends booked with Expedia the exact itinerary and were able to reach a human and we're told that SAS always reimburses for cancellations. I finally emailed vayamas/kayak to cancel and 5 days later received a reply that there was no cancellation refund. Apparently Kayak provides a no communication/no refund policy. My travel companion had the opposite experience with Expedia."
Fordeler: "Setene er behagelige, og selv i SAS Go er det mulig å legge setene lenger ned enn jeg er vant til hos en del andre flyselskaper i samme seteklasse."
Ulemper: "Det er ikke mulig å bestille spesialmåltid samtidig med billettene, man må ringe. Dette virker unødvendig tungvint, spesielt med tanke på at det var ekstra lang ventetid hos kundeservice i den aktuelle perioden. Heldigvis var det mulig å få hjelp via Facebook, men det er visst ikke vanlig."
Fordeler: "This was one of the best airlines we've flown. Great food, plenty of room, friendly stewardesses and good service overall. We will definitely try to book with SAS again."
Ulemper: "Nothing. There was nothing to not like. In fact they fed us too much!"
Fordeler: "Nothing to be honest"
Ulemper: "Checkin was a disaster, girl was not aware of anything she was doing and after over ten minutes of explainatiin she still put me and my bags on a wrong flight. Lady at the boarding gate tried to help and finally managed to send me and my bag in the same flight. Even bigger disappointment was that I booked a business class seat and paid three times more money then a normal economy ticket, there wasn't any business class seat and all seats were occupied in the front rows. Staff was generally rude and not willing to help."
Ulemper: "Forsinkelse Lite utvalg av mat"
Ulemper: "Planes are getting old. Seats are not the most comfortable."
Fordeler: "The plane was neat, clean and well maintained. The food was very good. The crew was professional and friendly. Based on my experience this is a top-notch airline."
Fordeler: "The crew was lovely"
Ulemper: "No entertainment or any special difference between business and coach except you get a meal. Seats are the same as economy and the bathrooms are shared. Why bother paying extra?"
Fordeler: "SAS tilbyr forutsigbart god o tilstrekkelig service i alle avseende."
Ulemper: "Der var alt for litt mat å kjøpe ombord, tok slutt ... unødvendig irriterende på morgenfly."
Fordeler: "Flight attendant was friendly, tea or coffee offer."
Ulemper: "How much really does it cost to offer a juice when the people are travelling at 7 am?"
Ulemper: "Terrible service and they lost my sons car seat. Ruining my whole vacation here since we can't drive anywhere."
Fordeler: "passed out i-pads loaded with movies, magazines and music food was good"
Ulemper: "very small plane for trans-atlantic flight (17 rows) only one free soda, then they charge you"
Ulemper: "I understood I could check one bag. Nope. Checking one bag cost me $67. So much for saving money."
Fordeler: "Checked in easily with the line moving quickly. Boarding was efficient for a full flight. Left on time and arrived early. Luggage beat me to the carousel. Please give Air Canada lessons!"
Fordeler: "New airbus with good entertainment screenset clean"
Ulemper: "Delays on boarding (on departing as well as returning home) Damaged luggage"
Fordeler: "No problems, great crew, easy check in and on time!"
Fordeler: "The flight wasn't late and didn't crash."
Ulemper: "I paid for a business class ticket and was jammed in like a sardine no different than economy, then told "you get a lunch for free". Hundreds of dollars more for a $5.00 lunch is NOT why I booked business class!"
Ulemper: "Spørsmål om mat og underholdning bør få et alternativ med "ikke relevant" eller lignende, siden det mat evt må kjøpes og siden underholdning ikke alltid er et tilbud."
Ulemper: "Mat og underholdning er enten valgfritt (kan kjøpes) eller ikke-eksisterende og spørsmålene bør derfor kunne besvarer med "ikke relevant" eller lignende"
Plutselig kun 15 minutter med internett! Jeg hadde koblet meg opp før avgang uten å være klar over denne vesentlige endringen, for at nettforbindelsen så ble kuttet mens den fortsatte å telle minutter, for så å få beskjed om at de 15 minuttene var brukt opp, nåe jeg en times tid senere prøvde å koble meg på igjen :(
Alt er bra, ingen problem.
Fordeler: "Worst travel experience of my life"
Ulemper: "Legroom. Complimentary coffee."
Fordeler: "Actually nothing. It was truly terrible."
Ulemper: "Disrespectful, ineffective, and unprofessional staff. A total scam- charged without warning for unstated bag fees."
Fordeler: "Gikk veldig raskt. De ansatte var hyggelige"
Fordeler: "Kom frem i live"
Ulemper: "Renhold, søppel og mat i setene. Veldig varmt i flyet før avgang og ble sittende en stund før avgang."
Fordeler: "See comments on other leg."
Ulemper: "See comments on other leg."
Fordeler: "Reasonably a lot of room for economy class. I was very comfortable on a long-haul flight."
Ulemper: "The boarding process in Norway is a bit of a mess, but not the fault of the airline. We had a delay arriving at the airport and they could have done a bit better communicating what was going on."
Fordeler: "This was one of the most comfortable and enjoyable international flights I have been on in years."
Ulemper: "The boarding lineup in Oslo is a bit jumbled but if that’s all I have to complain about it was a great experience."
Fordeler: "Supert at den sure passasjeren i midten flyttet seg til kjente annet sted i flyet. Hun var sur fordi jeg hadde plass C som hun ville ha, jeg ba henne flytte seg til sin plass på en høflig måte. Det er en grunn til at jeg reserverer på forhånd."
Ulemper: "Maten var under enhver kritikk. Helt ihjelkokt i microen. Det som skulle være broccoli var blitt en grønngul gugge. Gulrøtter uten substans, og til slutt mørt kjøtt. Men alt for salt. Åja, glemte fløtepotetene. De var så mye varmet at den var brun og tørr helt igjennom."
Fordeler: "Ganske god mat."
Ulemper: "Alt for varierende temperatur ombord. Det gikk fra iskaldt til kjempevarmt flere ganger. To runder iskaldt og to med kjempevarme. Det må vel kunne gjøres noe med?"
Ulemper: "Avgangen var avlåst slik at vi ikke hadde noe sted å sitte ned mens vi ventet på avgang"
Ulemper: "20 hours of flying and there was a very limited selection of movies to watch, but all passengers are required to watch a very bright video of one of your planes flying through the sky for the last 20 minutes of the flight. Please include some snacks and water during international flights."
Fordeler: "Pilot amazing, crew pleasant"
Ulemper: "After having no issues with my carryon on my first Norwegian flight of the day, I was forced to pay 650 NoK to check my carryon as we were boarding my flight from Oslo to New York. This was just ridiculous because my bag fit in the overhead bins just fine and there we’re many empty overhead bins"
Ulemper: "Internett virket bare tidvis og ikke i begynnelsen"
Ulemper: "Unruly passenger caused delays"
Ulemper: "Både tur og retur var forsinket med 30 og 60 minutter. Lite info som vanlig. Mistet transport videre som vanlig. Godt nyttår"
Fordeler: "Price, new aircraft, good crew"
Ulemper: "Long layover, connecting flight was delayed over an hour without any explanation"
Fordeler: "The new aircraft"
Ulemper: "The meal was cold, the entertainment service was lacking content. The crew were cold and not interested in serving passengers needs."
Ulemper: "My hot snack order took like 40 minutes to arrive. They mistakenly gave mine to another passenger who did not order it."
Fordeler: "Everything was great and handled professionally and efficiently, not to mention with such good hospitality and accommodations."
Ulemper: "All good."
Fordeler: "Boeing 737 ok"
Ulemper: "No food"
Ulemper: "2 hours and 30 minutes delayed"
Ulemper: "Forsinkelse. Både ved avreise og ved landing"
Ulemper: "Alltif forsinkelser og dårlig med beskjeder"
Ulemper: "While flying from Oslo to Reykjavik for a backpacking trip, my backpack (with my tent, cooking equipment, clothes, and food in it) was lost. As a result, I was forced to spend several nights in Reykjavik waiting for my backpack to arrive. Norwegian Air had horrible customer service when I called to inquire about my bag. They did not coordinate well and were slow to track down our bags. After they did find our bags and rerouted them to Reykjavik, they missed their flight AGAIN! What is more, they refused to guarantee any compensation. Hence, I had to pay for clothes, food, and lodging without assurance of reimbursement. I will never fly Norwegian Air again."
Fordeler: "We had a 4 hour delay due to mechanical difficulties with our first plane. I get it, it happens. But the delay was not communicated for a while, even though the departure board was showing it. When it was announced, no one from Norwegian was there, just airport personnel and they did what they could. Once the plane did arrive it took forever for them to allow us to board. In the air the flight was fine. Cramped seating for sure, but that is to be expected. The in-flight movies were slim picking, especially for a 8 hour flight, and the food was ok for what it was. Overall, not an enjoyable experience but that was you get with discount flights."
Ulemper: "The flight kept getting further delayed but remained th same after the flight took off, then when it was due to land at lax and we were there waiting it updates to an additional 45 minute delay. You couldn’t have updated that before the arrival time? Poor customer service!"
Ulemper: "They lost our bags in the transfer and did not even offer water on the flight!"
Ulemper: "I was in seat 33F. My husband & I were sitting together, boarded together, yet we were sent down different isles of the plane to board even though we asked to go the same direction. This made us arrive at our seats at different times & made stowing our luggage above rushed, awkward and harder to do. Not a good start considering we are both in our mid 60's. This may have been due to the crew being overwhelmed due to circumstances caused by the airport making us all late in boarding the plane all at once. Also, it was a late flight & there was constant noise from the galley making it hard to try to get any sleep. We were very happy that the crew got along so well but some of the conversations could have been at lower decibles."
Fordeler: "Food was actually provided with our ticket... not just ONE meal, but also a snack for before the arrival and the meals tasted good! Also, Oslo is a new and beautiful airport with great options for meals and stores to wander around. Also, the airplane had huge windows to look out of with new dimmer technology as opposed to just a shade. Very cool! With a couple of small downsides, we would STILL definitely fly Norwegian."
Ulemper: "We gate checked a stroller but were unable to pick it up to use in Oslo which was a surprise as it went straight through from gate check to full check in through the layover... with a 3hr 45min layover, it could have been useful to have it for our infant to sleep. Leg room is tight. Small selection of new movies for entertainment when compared to other airlines and it would have been nice to know we could get complimentary drinks anytime during the flight, but they were only available for free during meal service unless you purchased additionally."
Fordeler: "Kanon bra flyvert.. veldig underholdene"
Fordeler: "The selection of movies in the on-board entertainment was nice, but available wi-fi on a long-haul trip would have been better."
Ulemper: "Condescending check-in clerk in Oslo and subjective application of carry-on rules ruined the trip and assured that I will look to other airlines for future international travel."
Fordeler: "New plane"
Ulemper: "Lack of even water"
Fordeler: "God plass, gode seter og hyggelig service."
Ulemper: "Middag var kun 1 av tre alternativer igjen når de kom til nest bakerste seteraden. Dette er litt for dårlig med tanke på premium bilettprisen. De løste det ved å hente mat fra lowfare cabinen og det etter at de hadde servert alle på premium."
Fordeler: "Worst ever. Never recommend to anyone."
Fordeler: "I rute begge veier."
Ulemper: "I bought the ticket at the last minute and couldn't pre-pay for luggage or food. The food cost me and my companion $50 for sandwiches, snacks and drinks. Even water and soda is $3 for a small can. If you want a blanket, they charge, if you want anything, they charge. Luggage was over $80. Just pay more for a different airline, it will be less"
Ulemper: "There was no option to choose a meal when booking through you. We weren't aware that we would have to do this somehow so we went the 10 hour flight without food. They were sold out of anything decent on the SNACK BAR menu."
Fordeler: "I liked how super nice and friendly the staff was."
Ulemper: "6hrs delay, turned out 7.5 hrs. $360 extra for oveweight suitcases and almost missed the connection. I was the last one to board and im the end NONE of luggage arrived w me to final destination! I claim a full refund!"
Fordeler: "Good plane, nice crew"
Fordeler: "Enkelt og greit"
Ulemper: "Tregt Internet"
Fordeler: "God benplass og wifi"
Fordeler: "- the food trays of seats of the plane are in such a way that you can lay your head on them and sleep. It’s really the most comfortable of all Continental flights I’ve experienced."
Ulemper: "- on board WiFi -"
Fordeler: "It was enough fast"
Ulemper: "Too much money for nothing service."
Ulemper: "Larger leg room"
Fordeler: "I was at the gate. Before the door to enter the airplane. The Hungarian crew wasn’t telling me that they are closing the gate or going to close it. They completely ignore me and let me stand there and at the end I see the door close in front of me, 2 meter from me and they told me I mised flight."
Ulemper: "I lost my money and I had to buy new flight with other company. Wizzair crew at budapest was very rude and didn’t take responsibility for the mistake they did. They could just say they are closing the door but nobody did. 2 meters from me and after I passed all security they ignored me completely."
Fordeler: "Extra legroom seats are a godsend (but that's applicable to any airline, not just Wizzair, although they do seem to have a few more of these than other airlines - low cost or not). Also, despite a 35 min. initial delay, we eventually landed only 15 min. later than the scheduled time."
Ulemper: "The boarding process at Gatwick was disastrous. There were only 2 agents, none of which spoke proper English. Also, one of them was busy checking each individual carry-on bag with unnecessary extra scrutiny, only to provide customers to the second agent, which was taking the payments for extra bags."
Ulemper: "Both flues were really delay really disappointed"
Fordeler: "The flight was on time, even though it left with almost 30 mins' delay (despite the fact that boarding was complete with a few minutes before the schedule take off time)."
Ulemper: "Seat comfort - the seats are tied with Ryanair for worst comfort (rigid and very cramped). Worst of all, though, as with Ryanair - seat allocation. Please, stop this "even though you're travelling together, you may be seated separately unless you pay to choose your seats" nonsense. It's ridiculous!"
Ulemper: "Changing in luggage information was annoying"
Fordeler: "On time, cabin crew, ease of boarding and amount of bags I could take with Priority Boarding"
Ulemper: "My seat hadn't been cleaned prooerly before I got there and if I hadn't done it myself, I would have someone else's chocolate all over the seat of my trousers. Also, the bathroom floors were really gross, to the point I had to roll uo the legs of my trousers so they didn't get wet when I needed to use the toilet."
Fordeler: "The air hosts and hostesses were very polite and courteous."
Ulemper: "The flight was delayed by an hour which meant we missed a connecting bus journey. The space in the seat is very limited and cramped, I was very uncomfortable in the chair with my knees pushed into the back of the seat in front. I am 6ft 1in which is tall but not that tall. Anyone taller might not be able to get into the seat at all. There was a problem with the website so we couldn't check in online and we had tried to change our flight a few days earlier but the website again didn't work, we tried to call a call centre whose number was on there, didn't work."
Ulemper: "Unconfortable sears. The seats cannot be moved back. The table is too high. I have traveled a lot but never seen tables at this height (above the chest). No entertainment, no wifi, and no food, but that's ok. After all, it's a low cost floght although many other low cost companies have wifi and entertaonments via mobile devices."
Fordeler: "We got to our destination."
Ulemper: "There was a problem with their website that was out of our control, that didn’t allow us to print boarding passes and we were charged at the airport even though we had proof we tried and were not able through no fault of our own"
Ulemper: "With WizzAir no more in my life it’s even worse than Easyget or Raynair even if you have a cabin suitcase you still have to check in you can’t take it on a plain anymore. Really disappointing and they are not that cheap as they think. £90 one way from Kiev to Luton it’s a bit too much"
Fordeler: "Easy to book. Comfortable flight."
Ulemper: "Would be good if there was complementary tea/coffee or water. People might then buy a snack to go with it."
Ulemper: "Lost luggage. 3 days since and still no luggage.And they don't have a customer service phone number that I can call. Very dissapointed. I guess that's what you should expect from a low cost flight company. I will never book a flight with them again."
Fordeler: "Crew nice,seats ok"
Ulemper: "Expensive hold luggage,rip off"
Fordeler: "Good legroom and comfortable seats"
Ulemper: "Flight delayed by more than 2 hours, additional 40 minutes in the plain before departure. At least 30 minutes until doors opened. Overall huge delay that totally killed my business day."
Ulemper: "Horrible web/check in experience, 2hour delay. Inexistence of entertainment or comfort. What else can be said ?"
Ulemper: "Last minute boarding change & overall 1 hr delay"
Fordeler: "On time boarding, departure and arrival. Smooth flight. Better than Ryanair."
Ulemper: "Seats were horrible. Narrow, no leg room and awfully uncomfortable. Worse than easyJet."
Fordeler: "It flies direct to the airport that I wanted to go to."
Ulemper: "Little space. Legroom & hand baggage (which had to go in hold). Family of four were not seated together. Cabin pressure change made child ill (my phone has a pressure sensor and I could see the change in pressure trigger a desire to vomit). It should be transitioned more slowly."
Fordeler: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
Ulemper: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
Fordeler: "So many crying children"
Ulemper: "It a good option, a good price, i will fly again"
Ulemper: "Very very routh unprofessionally and disrespectful check in person . I did not receive by boarding pass through the email and was charged with 35 euros to have my boarding pass printed ! The clerk raised his voice and was disrespectful to me and other customers. The flight itself was ok, nothing special but not bad either."
Fordeler: "Flight was on schedule"
Ulemper: "No free drinking water"
Fordeler: "Crew very friendly."
Ulemper: "I had no what so ever notice that an online check in is required during my booking ,therefore i had to pay a 35 EUR fine for airport check in . Moreover , on the way back we had a long delay from Luton to Kosice without informing us about this delay and the reasons ,expected time of flight..."
Fordeler: "The crew are always lovely,very professional,helpful and make us feel welcome"
Ulemper: "The gate number was displayed and all passengers made their way to the gate were we made to wait for about 30min before passport control took place,no information was provided as to what caused the delay;after the passport control we had to wait again for about 15min.The late take off resulted in me narrowly missing my train home"
Ulemper: "There was a mix up and the Wizz Air website did not work. Therefore, I couldn't check in a get my seats booked. I also could not prepay for my luggage so they overcharged me at the airport and had an attitude about it. My luggage was given three different prices quotes. I am very upset their website didn't work and they ripped me off at the airport."
Fordeler: "Cooperative and kind crew. Excellent service. Pleasant flight, great landing and take off."
Ulemper: "Extra fees for baggage and tickets that were not disclosed. The check in was incredibly disorganized. No help was provided with problems."
Fordeler: "Facilities are terrible! It was like stepping back in time! To use this as a stopover, is a poor decision because this airport does NOT meet the brief and does NOT warrant being used for passengers. I’ve been very polite here, I have more choice words I could use"
Ulemper: "Nothing! To learn that Wizz Air ‘allowed’ cabin size is so tiny was really shocking! With All the other budget airlines, easyJet, Monarch & even Ryanair my cabin would’ve been fine. This is the same hand luggage I’ve been using using for many years."
Fordeler: "nice servers"
Ulemper: "no kosher food for free"
Fordeler: "Nice crew"
Ulemper: "My bag was 6cm too big, so they charged me at the airport. After checking their website, the airport overcharged me, and the gestapo who was checking had less customer service manners than my old French teacher, she was a...!"
Fordeler: "We arrived safely"
Ulemper: "Told our bag was too big even though we'd paid for a large carry on, which we already knew fit in the overhead compartment (plane was an airbus A320). We were then required to check our bags, but not until after we were told to combine our personal item with our large carry on bag & then told that it was too big. instead of crediting us the amount we'd already paid (€20), we were charged the full checked bag fee of €55. The gate agent was also very rude and not proficient at her job, causing us to delay the plane's departure. Exceptional customer service may have included refunding us the large carry on bag fee. Additionally, our 2hr flight cost us almost $200 each, not what I would call a budget airline price. We will not be flying Wizz air again & do not recommend this airline."
Fordeler: "Pleasant staff and good flight"
Ulemper: "A bit of difficulty to check bag in online after original check in ...."
Fordeler: "Actual in-air flying experience was smooth."
Ulemper: "Due to technical issue with plane, passengers were delayed about 15-20 minutes on the tarmac in a crowded, hot shuttle bus with ineffective air conditioning and almost no fresh air coming in."
Fordeler: "I will never take flight with this company again!!!!! The worst ever shame on you"
Ulemper: "The application doesn't allow to add carrier bag check in and we paid high fee in the airport"
Ulemper: "Long wait in line to get on the airplane, No bathroom availability!"
Fordeler: "Brand new planes - on board crew was pleasant and the flights were smooth and on time."
Ulemper: "Ridiculous size restrictions on carry-on. If you can pack your clothes in a wallet, then you should be able to carry on at no cost. Only the smallest of bags will meet the "free" requirement. Website is awful to attempt to online check in. Crazy that they charge for check in at the airport if you cannot get their site to work. Customer service phone call also costs a quid a minute. It's almost as if they are proud that they screw you if you encounter any difficulty or you've made a mistake in the complicated boarding pass emailing procedure."
Ulemper: "Tried to check in online was unavailable the system upon arrival they charged us an extra €105 it's theft"
Fordeler: "Magazine was pretty good. Staff were smiley and nice."
Ulemper: "Boarding was announced as last call 5 minutes after the gate was announced. Seats were uncomfortable with little legroom. Even for a value airline."
Fordeler: "Nice new plane and caught up time even though it was late leaving left Luton late"
Ulemper: "Left late"
Fordeler: "There really isn't a lot to like except the base ticket fare."
Ulemper: "They ticketing agent lost my luggage, after misreading the "package" I had to purchase just to check a bag. They had a push cart in which they sold perfumes and cosmetics. They charged for everything, including coffee and water."
Ulemper: "we didn't get food at all. i purchased a cabin baggage for 40 dollar, and when i went to the check in i paid another 110 euro for checked in baggage although i had only one baggage!!!"
Fordeler: "online check in"