They canceled our flights but the flight went on anyway.
Ulemper: "De trenger å ha bedre kontroll på at passasjerer overholder smittevernsregler og sikkerhetsregler."
Ulemper: "Nothing. Flight was amazing"
Fordeler: "Impressive service... amazing crew, very friendly and professional"
Fordeler: "The crews were pretty great!"
Ulemper: "The regulating of the temperature."
Fordeler: "Customer care was super supportive"
Ulemper: "Inflight sandwiches"
Ulemper: "Everything was OK"
Fordeler: "Likte at det var punktlig og at de serverte drikke"
Fordeler: "Seat was comfy and spacious for economy class"
Ulemper: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Fordeler: "Overall KLM experience is good"
Ulemper: "Food quality was mediocre for a business class flight."
Fordeler: "Helpful and kind crew"
Ulemper: "I wish there was WiFi"
Ulemper: "Long haul flight made pleasant by KLM"
Ulemper: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Fordeler: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Fordeler: "great crew and comfortable flight."
Ulemper: "sceens in the plane to show map and direction of travel"
Fordeler: "Good food, friendly service"
Ulemper: "More trash pickup; only one round of beverage service"
Fordeler: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Ulemper: "tough to sit on a plane for 9.5 hours"
Fordeler: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Ulemper: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Fordeler: "Good comfortable seat with extra leg room. Pleasant crew."
Fordeler: "Crew was very friendly. Nice that wine was served without charge."
Ulemper: "Announcements from the cockpit were hard to hear. Food has been better in past."
Fordeler: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Ulemper: "Not happy to pay extra money for my case"
Ulemper: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Fordeler: "Everything was clean and well organized."
Ulemper: "The flight was delayed 1 1/2 hours."
Fordeler: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Fordeler: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Fordeler: "Easy to board and easy flight."
Ulemper: "You are almost always late!"
Ulemper: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Ulemper: "The movie selection did not seem extremely varied."
Ulemper: "Customer service"
Fordeler: "Sound was broken on my TV set!"
Ulemper: "Called stewardess twice to assist. No response!"
Fordeler: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Ulemper: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Fordeler: "Cabin crew were very professional."
Ulemper: "Aircraft returned to gate due to fault and was delayed for 45 min."
Fordeler: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Ulemper: "Flight departing late."
Ulemper: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Fordeler: "Friendly staff, good service and on time departure/arrival."
Ulemper: "Please Endeavour to put the expiration date on the food served in the flight."
Fordeler: "Flight crew; legroom even in cheap seats."
Ulemper: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Fordeler: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Ulemper: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Fordeler: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Ulemper: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Fordeler: "Ground staff at Manchester very helpful"
Ulemper: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Fordeler: "Thankful for coffee being served without charge. Not all airlines do that."
Fordeler: "Good multi media access and content"
Fordeler: "Crew was very helpful.food"
Ulemper: "Food was not upto the mark."
Ulemper: "OLD plane without comfort or entertainment"
Fordeler: "Airline staff good and professional"
Ulemper: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Ulemper: "Only one queue for boarding. Flight late on arrival."
Fordeler: "The staff was fast and curteous."
Ulemper: "There is not anything to complain about besides the usual discomfort of travel."
SAS er i ferd med å bli håpløst utdatert for business reisende, dessverre. Man kaller det Plus og selger det inn som en business class, men det er jo bare tull... Reise fra CPH til Island var med Icelandair, full business og topp service, reise fra Reykjavik til Oslo, med SAS, var et svært gammelt fly, gamle og dårlige seter, fullt av mennesker som sild i tønne og dårlig mat. Mens flyet fra Oslo til Stavanger var nytt, alt var bedre men det burde vært motsatt; lengre distanser, bedre komfort, for fullt betalende passasjerer, men det tenker ikke SAS på. Jeg faser ut SAS fra nå av og vil fly mest mulig med andre selskap ut fra Stavanger, så det blir nok mer KLM fra nå av..
Fordeler: "The Crew was great. Friendly and attentive."
Ulemper: "Very small seat. Had a big person next to me and was quite uncomfortable"
Fordeler: "To reach the goal."
Ulemper: "Food. Time."
Ulemper: "At det var INNMARI varmt i flyet til vi kom oppi lufta At det var et ganske fullt, trangt, bittelite fly"
Fordeler: "comfortable plane"
Ulemper: "small pastry with coffee"
Fordeler: "Friendly crew. Good food. Uneventful flight."
Ulemper: "Flight was slightly delayed in departure."
Ulemper: "Requested a window seat, got a middle seat. No food, ither than coffee or tea had to pay for everything. Late departure, nearly missed my connecting flight."
Ulemper: "Seats weren't that comfortable."
Ulemper: "Last minute change of boarding gate led to a dash across the airport!"
Fordeler: "Safe polite crew"
Ulemper: "No entertainment options on plane. Possibly due to 737maxs being taken out of service."
Ulemper: "Noise in aircraft. Transit time between flights was too short."
Ulemper: "Landing was hard but that is always the case."
Fordeler: "SAS oversjøisk er nesten alltid veldig bra"
Fordeler: "Crew was good. Flight was delayed by incoming flight from Oslo so I was anxious that I might miss my connection in Oslo. Flight attendants announced connection gates for transit which was very helpful."
Ulemper: "Perhaps a little more communication about delayed flights. Even though passengers were asked to let connecting passengers through at disembarking, it was still very difficult. Perhaps back stairs to the plane as well as front would have helped."
Fordeler: "Everything was pleasant as expected except for one thing, mentioned below."
Ulemper: "45 minutes late taking off. Could have been the airport's fault rather than the airline though. I don't know."
Ulemper: "Spørsmål om underholdning og mat bør få et valg med «ikke relevant»"
Ulemper: "Missed connecting flight from Copenhagen to Geneva since flight from Newark left over an hour late.. They booked me on a flight to Zurich and then to Geneva. Had a connection to France booked separately that I had to move."
Ulemper: "We had to leave the airplane and board another one due to technical issues. This is the second time that that happens to me with SAS."
Fordeler: "Nice staff, comfortable seats with good room, complimentary beverages with refills offered."
Ulemper: "Late leaving, when boarding in CPH had to wait in extremely hot area once past the desk where our boarding passes were scanned and then the area where we had to queue just prior to boarding the plane was glass and therefore extremely hot. The worst issue was that there was one family with extremely loud children with the parents doing nothing. I saw a steward way up the plane looking down at them at one stage while serving another passenger but she did nothing. I like children but this was constant with the father actually encouraging the children to make more noise once he realised that other passengers were annoyed. There were plenty of other children on the plane who were behaving. Although SAS staff were aware of this they did nothing to ensure the comfort of the other passengers. One friend of mine stood for about 40 minutes at the back of the plane and another for about 20 minutes to get away from this constant noise as it was so loud and persistent. I had to listen to music to block it out.SAS staff should have intervened because this was very loud and as I have said constant i.e. every few seconds for most of the flight."
Fordeler: "Great flight on SAS"
Ulemper: "Very good food and outstanding choice of movies as entertainment."
Fordeler: "Great flight = short so food was not expected"
Ulemper: "all goood"
Fordeler: "Everyone I interacted with from SAS was very nice and very polite. Smooth, short flight. Bags came down pretty quickly. The coffee on the plane was better than in my hotel in Edinborough!"
Ulemper: "I didn't realize that even though I am an international traveler, I had to pay for baggage for this short flight. And since I didn't realize it, I didn't purchase it online, which doubled the price at the airport :-( also, and this is not the fault of the airline, the security line is ridiculously slow because at least 50% of the passengers get shunted to a single line because the screener saw something odd."
Fordeler: "Made an effort to avoid the turbulence."
Ulemper: "Bumpy ride."
Fordeler: "Crew was considerate, friendly and accommodating . Meals were quite nice as flight fare goes. And the variety of films to watch were great. Two thumbs up, SAS !"
Fordeler: "At når det bar noe som var mistenkelig så var det ikke noe alternativ, skift fly"
Ulemper: "Å måtte skifte fly"
Fordeler: "Excellent staff!"
Ulemper: "All airplanes are 2 Noisy. (Of course this is not the fault of SAS). I use noise canceling headphones that helps a lot. EBut the background noise level always strikes me as too much!"
Ulemper: "Expensive rates on luggage"
Fordeler: "I liked the high-tech adjustment on the seats but i am 6ft2, 200 lbs (in good shape) and I have Parkinson's disease. The seat was just not roomy enough and I had to get up at least once an hour."
Ulemper: "The crew was very understanding and kind. The aft head was very limited in space too. A little more room would have been most welcome."
Fordeler: "On schedule, great crew"
Fordeler: "Nice planes with all the basics you need"
Ulemper: "Terrible food"
Ulemper: "On time, efficient, friendly staff"
Fordeler: "Plane was clean, flight staff was friendly."
Ulemper: "No problems!"
Ulemper: "Tried THREE hours to get a phone picked up to cancel my flight the day before this scheduled flight. My friends booked with Expedia the exact itinerary and were able to reach a human and we're told that SAS always reimburses for cancellations. I finally emailed vayamas/kayak to cancel and 5 days later received a reply that there was no cancellation refund. Apparently Kayak provides a no communication/no refund policy. My travel companion had the opposite experience with Expedia."
Ulemper: "Cattle call boarding in a culture where standing in que is unheard of."
Fordeler: "Setene er behagelige, og selv i SAS Go er det mulig å legge setene lenger ned enn jeg er vant til hos en del andre flyselskaper i samme seteklasse."
Ulemper: "Det er ikke mulig å bestille spesialmåltid samtidig med billettene, man må ringe. Dette virker unødvendig tungvint, spesielt med tanke på at det var ekstra lang ventetid hos kundeservice i den aktuelle perioden. Heldigvis var det mulig å få hjelp via Facebook, men det er visst ikke vanlig."
Ulemper: "Forsinkelse Lite utvalg av mat"
Ulemper: "Planes are getting old. Seats are not the most comfortable."
Fordeler: "One included checked bag"
Ulemper: "We were being charged for bottled water and soda"
Fordeler: "SAS tilbyr forutsigbart god o tilstrekkelig service i alle avseende."
Ulemper: "Der var alt for litt mat å kjøpe ombord, tok slutt ... unødvendig irriterende på morgenfly."
Ulemper: "70euro baggage fee at counter check in while flying on SAS. The same fee is 13 Euro if is bag selected at the time of ticket booking. kayak never gave me the option."
Ulemper: "No priority check boarding for business class in Compenhagen"
Fordeler: "Fish was excellent, flight attendant gave me free wifi after after I had an issue to pay w my card, I was let through express security in copenhagen, US border protection was fast and easy."
Ulemper: "I didn't get a window seat and it was a little bit tight."
Fordeler: "nothing exceptional but the attendant did give us some water for free."
Ulemper: "This is a non frills flight and that was expected but I NEVER expected to pay for bags to be checked on an international flight. 66 Euro per bag. It was the first time I had paid for checked bags on an international flight. I will look elsewhere next time."
Ulemper: "Spørsmål om mat og underholdning bør få et alternativ med "ikke relevant" eller lignende, siden det mat evt må kjøpes og siden underholdning ikke alltid er et tilbud."
Ulemper: "Mat og underholdning er enten valgfritt (kan kjøpes) eller ikke-eksisterende og spørsmålene bør derfor kunne besvarer med "ikke relevant" eller lignende"
Fordeler: "Crew was efficient; cabin was clean."
Ulemper: "Seating was tight and uncomfortable. Seat cushions felt thin, we could feel the seat frames, and there was too little space between the rows. Food was lame and over cooked."
Fordeler: "Hyggelig personale"
Ulemper: "Dårlig luft."
Alt er bra, ingen problem.
Fordeler: "Great you provide ways to keep busy on the plane for long flights!"
Ulemper: "Something needs to be done about carry on baggage. On this flight alone, I counted 80+ people who had to pay for carry on luggage because it also included our backpacks. There were a lot of angry people. Paying $85 for my carry on that alone didn’t weigh 10kg was ridiculous. I’ll be looking into other airlines for my future trips."
Fordeler: "Rakk ikke flytoget, fordi det gikk FØR det sto at det skulle gå. Ble derfor for sein til flyet.."
Fordeler: "Kule karer i besetningen"
Ulemper: "Trangt når den i midten sitter bredbeint"
Fordeler: "Amazing crew, access to lounge, brand new Dreamliner!"
Ulemper: "Food and entertainment are somewhat bland and the choice is limited."
Fordeler: "This flight was also delayed. Our bags never made the connection and waited 2 hours at the baggage terminalwith no support or answers."
Fordeler: "Nice plane"
Ulemper: "Baggage policy is ridiculous. Seems random who pays and who doesn’t but they clearly target Americans. How can you fly a long haul flight and not provide water without paying????"
Ulemper: "Legroom. Complimentary coffee."
Ulemper: "Det var veldig trangt fly med altfor lite benplass."
Fordeler: "Good entertainment. And I had surprise food ordered for me."
Ulemper: "Was transferring from another Norwegian flight from Copenhagen to Oslo, and never have me the opportunity to check my bag before getting to the gate and having to pay a huge overweight fee on my carry-ons"
Fordeler: "Gikk veldig raskt. De ansatte var hyggelige"
Ulemper: "3.5 hr delay with no word on why. Sat on the runway in NYC for another hour. Same flight was cancelled yesterday. Get your stuff together, Norwegian."
Fordeler: "Kom frem i live"
Ulemper: "Renhold, søppel og mat i setene. Veldig varmt i flyet før avgang og ble sittende en stund før avgang."
Fordeler: "I slept"
Ulemper: "They just opened the gates and ran away and let people board. It was CHAOS"
Fordeler: "This was one of the most comfortable and enjoyable international flights I have been on in years."
Ulemper: "The boarding lineup in Oslo is a bit jumbled but if that’s all I have to complain about it was a great experience."
Ulemper: "att det inte blev den tiden på flyg ifrån Gardemoen som jag bokade skulle flyga kl 9tiden men blev 15tiden"
Fordeler: "Crew friendly and attentive. Seats in Premium really good."
Ulemper: "They made everyone vacant the gate area and stand for at least 45 minutes prior to boarding. Flight was rescheduled to leave 1 hour and 05 minutes later than advertised then was approximately 25 minutes later than that leaving. This was my first time flying with this airline and l will have second t"
Fordeler: "Supert at den sure passasjeren i midten flyttet seg til kjente annet sted i flyet. Hun var sur fordi jeg hadde plass C som hun ville ha, jeg ba henne flytte seg til sin plass på en høflig måte. Det er en grunn til at jeg reserverer på forhånd."
Ulemper: "Maten var under enhver kritikk. Helt ihjelkokt i microen. Det som skulle være broccoli var blitt en grønngul gugge. Gulrøtter uten substans, og til slutt mørt kjøtt. Men alt for salt. Åja, glemte fløtepotetene. De var så mye varmet at den var brun og tørr helt igjennom."
Fordeler: "Ganske god mat."
Ulemper: "Alt for varierende temperatur ombord. Det gikk fra iskaldt til kjempevarmt flere ganger. To runder iskaldt og to med kjempevarme. Det må vel kunne gjøres noe med?"
Ulemper: "Avgangen var avlåst slik at vi ikke hadde noe sted å sitte ned mens vi ventet på avgang"
Fordeler: "Everyone was nice and the flight was smooth and restrooms were clean."
Ulemper: "I meant to write my Paris to Oslo review on the Oslo to LA review for what could be better. Like I mentioned the food was not good, please get rid of that white noodle coconut soup in a cup, there’s no way anyone likes it and more episodes on some of the shows like Friends"
Ulemper: "20 hours of flying and there was a very limited selection of movies to watch, but all passengers are required to watch a very bright video of one of your planes flying through the sky for the last 20 minutes of the flight. Please include some snacks and water during international flights."
Fordeler: "It's nice that Norwegian loads from both ends of the plane...it would be better if people could read or listen to those instructions"
Ulemper: "I get that it is a budget airline, but water. Come on. It's water. I'm not asking for food or there to be an entertainment system for the 7hour flight, there's not, or USB chargers, there aren't, but the least you could do is offer people some free water when you come up and down the aisle weaving"
Ulemper: "After having no issues with my carryon on my first Norwegian flight of the day, I was forced to pay 650 NoK to check my carryon as we were boarding my flight from Oslo to New York. This was just ridiculous because my bag fit in the overhead bins just fine and there we’re many empty overhead bins"
Ulemper: "Internett virket bare tidvis og ikke i begynnelsen"
Ulemper: "Både tur og retur var forsinket med 30 og 60 minutter. Lite info som vanlig. Mistet transport videre som vanlig. Godt nyttår"
Fordeler: "Everything was great and handled professionally and efficiently, not to mention with such good hospitality and accommodations."
Ulemper: "All good."
Ulemper: "Forsinkelse. Både ved avreise og ved landing"
Fordeler: "Premium cabin is good value, much more space than economy for not outrageous cost, food is actually really tasty, though still served in a box with plastic utensils in Premium, Dreamliner is nice plane"
Ulemper: "Nearly an hour late departing because of “passenger security screening for flights to US” - as if they don’t do this every day? They needed to start getting people into gate area much earlier. Limited video content - all sorts of programs I’ve never heard of or didn’t want to watch."
Ulemper: "Alltif forsinkelser og dårlig med beskjeder"
Ulemper: "While flying from Oslo to Reykjavik for a backpacking trip, my backpack (with my tent, cooking equipment, clothes, and food in it) was lost. As a result, I was forced to spend several nights in Reykjavik waiting for my backpack to arrive. Norwegian Air had horrible customer service when I called to inquire about my bag. They did not coordinate well and were slow to track down our bags. After they did find our bags and rerouted them to Reykjavik, they missed their flight AGAIN! What is more, they refused to guarantee any compensation. Hence, I had to pay for clothes, food, and lodging without assurance of reimbursement. I will never fly Norwegian Air again."
Fordeler: "planes are brand new and for the price (under $500.00) from Stockholm to NY it's a steal - but...…."
Ulemper: "same point !We booked a trip from Stockholm to NY. Got to the airport and the baggage fee was quite high, but i was ok paying it since i didn't prepay online- my mistake. BUT then i was told since the plane was stopping at Oslo we had to pay ANOTHER SET OF LUGGAGE FEES !!!! I said, no you must be mistaken, there is no way you can charge me for two trips just because your plane is making a stop! They insisted and rather than fight and get thrown out of the airport i am disputing with my credit card company, but it can't possibly be legal. $690.00 fees !"
Ulemper: "They lost our bags in the transfer and did not even offer water on the flight!"
Fordeler: "Food was actually provided with our ticket... not just ONE meal, but also a snack for before the arrival and the meals tasted good! Also, Oslo is a new and beautiful airport with great options for meals and stores to wander around. Also, the airplane had huge windows to look out of with new dimmer technology as opposed to just a shade. Very cool! With a couple of small downsides, we would STILL definitely fly Norwegian."
Ulemper: "We gate checked a stroller but were unable to pick it up to use in Oslo which was a surprise as it went straight through from gate check to full check in through the layover... with a 3hr 45min layover, it could have been useful to have it for our infant to sleep. Leg room is tight. Small selection of new movies for entertainment when compared to other airlines and it would have been nice to know we could get complimentary drinks anytime during the flight, but they were only available for free during meal service unless you purchased additionally."
Fordeler: "Kanon bra flyvert.. veldig underholdene"
Fordeler: "God plass, gode seter og hyggelig service."
Ulemper: "Middag var kun 1 av tre alternativer igjen når de kom til nest bakerste seteraden. Dette er litt for dårlig med tanke på premium bilettprisen. De løste det ved å hente mat fra lowfare cabinen og det etter at de hadde servert alle på premium."
Fordeler: "New 787. 9 hr. flight. Seating in Economy. Was one of the best 9 hour flights I have experienced in some time. Only issue not having a better seat. A bit tight. But, for cost of fare it was ok. All else fine. Yes, many comforts cost. But, that is standard for many lower cost airlines. We have been using Norwegian Air for several years now. Already looking to book several long-haul flights w NA. Delays in boarding aircraft seemed to be security. Not NA"
Ulemper: "At times, the cabin staff seemed a bit slow. Otherwise, I have no complaints."
Ulemper: "Paid for an isle seat but assigned a window. No organization at boarding. Lots of signs for bag restrictions but not heeded or adhered to by passengers or staff. Ridiculous!!!"
Fordeler: "comfortable and overall good"
Ulemper: "my luggage didn't come and had to wait until the next evening"
Fordeler: "I rute begge veier."
Ulemper: "I bought the ticket at the last minute and couldn't pre-pay for luggage or food. The food cost me and my companion $50 for sandwiches, snacks and drinks. Even water and soda is $3 for a small can. If you want a blanket, they charge, if you want anything, they charge. Luggage was over $80. Just pay more for a different airline, it will be less"
Ulemper: "There was no option to choose a meal when booking through you. We weren't aware that we would have to do this somehow so we went the 10 hour flight without food. They were sold out of anything decent on the SNACK BAR menu."
Fordeler: "I can't tell you what I liked because I never made the flight due to my first flight being delayed by a full day."
Ulemper: "Everything because I never made the flight because of a delayed and cancelled first flight."
Ulemper: "Our original flight from LAX to Norway was delayed 3 hours and caused us to miss our connecting flight to Iceland. The travel site was able to provide accommodations. Our return flight from Oslo to LAX was another bit of a hassle. We were each questioned by Norwegian Air employees. They were very strict about our luggage but not informative and inconsistent in the way they dealt with each of our luggages. They were also rude about it. When it was time to enter the gate, we were questioned by the same employees again. It was a waste of time and also unfair because we realized not all pssengers had to go through the same process we did. I won’t fly Norwegian Air in the future."
Fordeler: "Just all in all, a really decent flight. The airplane was clean and tidy, staff were polite and I was really impressed with the free wifi. The flight was comfortable and I was able to get a little power nap in before we landed!"
Fordeler: "Good plane, nice crew"
Fordeler: "Enkelt og greit"
Ulemper: "Tregt Internet"
Fordeler: "God benplass og wifi"
Too many hours of delay ( 4)
Fordeler: "I did not fly"
Fordeler: "The flight was fine"
Ulemper: "Let me know by mail to check in before I got to the airport and save me 35 euro"
Fordeler: "Flight duration"
Ulemper: "Leg space, cabin bag allowance more than 5 kg. Water at least to be served onboard a long distance flight."
Fordeler: "The offert of 5 euro discount on Duty Free products when you buy some food over 6 euros."
Ulemper: "Uncomfortable seats"
Ulemper: "Not having a 3+ hours take off delay"
Fordeler: "It's the cheapest you can get"
Ulemper: "They split me and my wife on porpuse to force me to buy the option to choose my seating. The leg space is tiny and the chairs won't recline so it's super uncomfortable. Flight times are shitty. Te leave early in the morning so you can barely get some sleep at night. Nor on the plane. They don't any serve food or even water and let you dry up. You can buy overpriced food and beverage onboard. My purchase from the duty free was stolen and they didn't help me handle the problem. Awful experience."
Fordeler: "Hats off for the pilots! They did a great job to land the plane during the night on a very-very thick fog. Actually, we were the first plane to land safely in CLJ airport in three consecutive days apart all the other diverted landings to other airports."
Ulemper: "6 hours delay due to bad weather."
Fordeler: "Overall experience was good. Boarding was fine and onboard crew was nice and helpful."
Ulemper: "Seats do not recline and there is not a lot of legroom, especially if you are over 180 cm."
Ulemper: "Space between the seats."
Fordeler: "On time departure"
Ulemper: "We arrived at the airport 2.5 hours earlier than departure as suggested. They opened check in for Naples on the boards but the agents would not let anyone for Naples check in/bag drop. Once allowed it was chaos in the line. Once we got through security our flight posted as “boarding”. We got there in time but the unnecessary rush was uncomfortable and chaotic."
Fordeler: "The flight arrived ten minutes early at our destination."
Ulemper: "Extremely small and uncomfortable seats even for a small person."
Fordeler: "Everything went to plan and we were very happy"
Fordeler: "Service, smiling and attention to details."
Ulemper: "No kosher food."
Fordeler: "Got me to where I was going and the airline stewards were polite and helpful."
Ulemper: "Like all budget airlines, Wizzair has low fares and anything else is a nickel and dime game. When did a cup of coffee cost anything? Is this the norm? I would not know. I travel with a musical instrument (guitar) in a soft case. Easily fits in overhead bin compartments. The airline would not allow me to carry it on (only recourse was to purchase a second seat for it). I was forced to pay a baggage fee (around $70 u.s.dollars). For what? To pray it doesn't come back to me damaged? To their credit, it did not..."
Ulemper: "Unconfortable sears. The seats cannot be moved back. The table is too high. I have traveled a lot but never seen tables at this height (above the chest). No entertainment, no wifi, and no food, but that's ok. After all, it's a low cost floght although many other low cost companies have wifi and entertaonments via mobile devices."
Fordeler: "Smooth flight"
Ulemper: "No terminal connection"
Ulemper: "With WizzAir no more in my life it’s even worse than Easyget or Raynair even if you have a cabin suitcase you still have to check in you can’t take it on a plain anymore. Really disappointing and they are not that cheap as they think. £90 one way from Kiev to Luton it’s a bit too much"
Ulemper: "The flight was delayed and there was even no information about it. Gate number was changed after boarding time and we didn’t hear any appologize not even receive some meal vouchers or food on board. We arrived more then 1 hour later- I can not evalute this as a good service."
Fordeler: "Nice crew"
Ulemper: "Both flights were Delaid. It was unorganized in every point, felt like chaos. Ryanair sells same services for cheaper price, so I thought it was overpriced."
Ulemper: "My husband was seated in row 2 and I was seated in row 29, even though there were many spare seats in blocks of two and three that we could have been sat in; then I was forced to put my carryon luggage in the hold, meaning I had to wait ages at the baggage reclaim on arrival, and was late for my air BnB check in. When I booked my flight I deliberately chose not to check any luggage, spent time planning what to take so that it would fit in a carryon bag, and measured out my liquids into small bottles so that they passed the liquids restrictions: all effort and time spent in vain due to Wizz Air. I was furious!"
Fordeler: "Mobile app is very good, but just allow you to download boarding pass on PDF version right at the moment of the check in"
Ulemper: "They didn't let me flight. Even that I did the online check in 24 hours before they didn't send me the boarding pass on PDF format via email. Also there were no way to download it from the mobile app or the website. I was in the airport 2 hours before and they didn't want to print it for me even that I showed all the online check in confirmation. They requested that I pay €35 Euro for the airport print. I submitted a complain and hope to get a credit or refund. Confirmation code: L3QZWB"
Fordeler: "Excellent pilot"
Ulemper: "long time wating in bus to get plane"
Fordeler: "Flight was on schedule"
Ulemper: "No free drinking water"
Fordeler: "Absolutely nothing"
Ulemper: "I asked upon check in 2 times about my backpack, the representative said its ok 100% to take it on board. At the gate they suddenly say i need to pay now , left me no choice but to pay 60(!) poumd from a small bag!!! The gate representative, Rose is her name, seemed like just a sales person, she didnt even care what i said, and said “ its your fault and tour responsibility “. “Please pay or you wont be able to board” she said. Yes, like a bully, demanded for money, or else.... Worst service i had ever experienced in my 16 years of traveling."
Ulemper: "Не понравилась старшая стюардесса. На лице было написано, что она совершенно не рада видеть всех присутствующих."
Ulemper: "The approach of you, all together, should improve, be friendly, more can do attitude...Was not good at all, think to fly again with Wizz or NOT!"
Ulemper: "The airline does not have kiosk check-in. You are checked in automatically, and if you buy through a third party, your boarding pass is emailed to you. Never having flown this 'unique' airline before, we did not know the process. At the check-in desk, the clerk told us that if we couldn't show him our boarding pass, he would charge us 30GBP to print them. He was a complete jerk. After no help from him, I was able to figure out that we did have them as attachments. Never again."
Fordeler: "I liked that I got to my destination in one piece."
Ulemper: "The plane was creaky, there was a ton of turbulence, the flight attendants even got nervous which was very disquieting."
Ulemper: "Terrible service and the fact that you can't check in st the airport without paying is absurd. Absolutely terrible. Implant policy"
Ulemper: "Everything. Worst service I have ever seen on a flight."
Fordeler: "Arrived only slightly delayed"
Ulemper: "They made my boyfriend pay 35 gbp for a case 5 cams longer than their stipulation. Yet, lots of other passengers didn't have to pay. Sheer discrimination. Crew is unfriendly and refused to help me place my bag in over head locker. Really poor professional s"
Fordeler: "Wizzair suggestion to compensate us"
Ulemper: "The fact that they didn't notify us regarding the cancellation of the flight, and moved us to an earlier flight."
Ulemper: ""Wizard of Oz Airlines" I'm surprised the pilots didn't ask for another hidden fee! Please book a full fair on a major carrier instead of hidden fee fiasco at the airport. headaches before a flight. Keep in mind no wizz staff to talk to before flight or in Budapest. Private contractors from airport do all the check in process and departures."
Fordeler: "cheap, on time"
Ulemper: "no reclining chairs, no free water"
Ulemper: "Extra prices. Should have took a better airline and pay more. Came out the same. Make sure you tell guest to check in online or they will. Hangs you $50 to check in at the airport"
Fordeler: "Nothing at all"
Ulemper: "The fact that they have small carry on allowance (free) or with a 7cm difference in width a "large carry on" allowance . To be safe I purchase the extra allowance for large carry on which I paid £19 for on my outward journey. When clearing the check-in gates on my outward journey in London the check Inn clerk informed me that I did not have to pay the large carry on allowance. According to her in my bag but it's been classified as small. On my return journey I decided not to purchase the carry on allowance and I was told that I should have purchase it online instead I had to buy it at the airport at a premium. I won't fly with Wizz Air again."
Fordeler: "New aircraft"
Ulemper: "Boarding was horrendous. Flight was late in."
Fordeler: "We arrived safely"
Ulemper: "Told our bag was too big even though we'd paid for a large carry on, which we already knew fit in the overhead compartment (plane was an airbus A320). We were then required to check our bags, but not until after we were told to combine our personal item with our large carry on bag & then told that it was too big. instead of crediting us the amount we'd already paid (€20), we were charged the full checked bag fee of €55. The gate agent was also very rude and not proficient at her job, causing us to delay the plane's departure. Exceptional customer service may have included refunding us the large carry on bag fee. Additionally, our 2hr flight cost us almost $200 each, not what I would call a budget airline price. We will not be flying Wizz air again & do not recommend this airline."
Ulemper: "Crampt seats, mob to board the plane, hour delay with no reason given."
Ulemper: "It was a full plane ride but they didn't seem to be boarding on time? After checking in we scanned our passports using the machines and then we were in what I thought was the boarding area so we relaxed and waited by the screens in a coffee shop. But when our flight gate was announced there was another passport control to get into those gates with a big line which threatened to delay our boarding. There wasn't enough room for everyone to put their bags in the overhead locker which meant there were even more delays and it felt a bit rushed to get off. When we arrived I was queuing down the stairs to get to the queue for passport control which took about 45-60 minutes to get through with no toilets. I was also charged 40 euros per person for not checking in and printing the boarding pass which is my fault, but the charges do seem excessive."
Fordeler: "The crew in the plane"
Ulemper: "The quality of service in the boarding, Modified types of cabine bags, practically you have to bring one change of clothes an nothing else in order to fit for the standards of the "small cabine luggage" . The boarding crew was very rude"
Fordeler: "Pleasant staff and good flight"
Ulemper: "A bit of difficulty to check bag in online after original check in ...."
Fordeler: "I will never take flight with this company again!!!!! The worst ever shame on you"