There was very little room in the seats for economy class. When the passenger in front of you reclined their seat back it was in your face.
Fordeler: "The crew was friendly and helpful."
Fordeler: "The crew service was very good, as was the food. The only complain is about the entertainment, hope to update the touch screen."
Fordeler: "The crew was polite and continuously offering drinks, headphones and food/snacks. Kept us comfortable and happy during the flight!"
Fordeler: "Crew was very nice and helpful."
Fordeler: "crew are well trained"
Ulemper: "chicken dinner was not tasty at all"
Fordeler: "The situation so comfort"
Ulemper: "The limited wifi connection"
Fordeler: "There were good entertainment options though I didn’t use them"
Ulemper: "Our flight was delayed 2.5 hours, during which we had boarded but were told we could not leave our seats even for the bathroom. We were offered a cup of water once during this delay which is inexcusable. (We were also woken up to serve dinner at 1am so that was incredibly inconvenient for an overnight flight) On top of that, I, as well as many others missed our connecting flight. Personally I missed my connection by 20 minutes, which seems a reasonable amount of time to hold a connecting flight with so many people from our flight on that next one. In missing by only 20 minutes, we have lost an entire day of our trip and are spending 9! hours in the airport today. There was no communication between flights clearly. Despite there being an earlier flight we could’ve been placed on after missing our connection - we did not get booked on this flight. I asked why and they just randomly placed people on random flights with no regard for when we showed at the desk. In this scenario, a first come first serve would have alleviated an absolutely awful experience. I will never fly Swiss Air again and will urge people I know to not fly this airline. The experience was extremely frustrating, the best response from an employee was “that’s all I can do for you” and I wish it on no one."
Fordeler: "Crew members were polite and efficient. Entertainment system kept us engaged for our 12 hour trip."
Ulemper: "Horrible boarding and check-in. I fly internationally for business. This by far and away was the worst experience ever. There were 2 parts to our travels. Flight from Dusseldorf to Zurich, then Zurich to Los Angeles. in Dusseldorf, SWISS oversold the plane by 25 passengers. It was unbelievable, SWISS was randomly determining who would not fly and miss their other connecting flights in Zurich. It was by shear luck that we were able to keep our original reservation. SWISS needs to realize that this type of problem is serious. I can't imagine every flying SWISS again."
Fordeler: "The attendants were great. Flight was clean and nice."
Ulemper: "Moved us from gate, which was super hot and not air conditioned first thing in the morning evidently. Also, not enough seats for everyone on the flight. Then we were squished onto a bus to go to the plane. Upon arriving in Naples we were once again squeezed into one bus- every passenger! Very tight. 2 buses would have been nice."
Fordeler: "Food and entertainment"
Ulemper: "Ithe check in counter was open about an hour before departure, having passengers waiting in line for almost two hours. Thhe departure was later than scheduled, I did ask for assistance in Zurich airport and got none. Almost missed my connection flight due to poor health conditions and less than expected lay over time."
Fordeler: "service, food and chocolate"
Fordeler: "On time. Friendly employees. No issues at all."
Fordeler: "Good food"
Ulemper: "Economy seats in business. Also baby strollers took ages to come out at Heathrow, should have come to the door, but instead came at baggage claim about half an hour after our baggage, so pretty poor service in that aspect"
Fordeler: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Ulemper: "Nothing. All was exceptionally good."
Fordeler: "Proper business service all the way."
Ulemper: "The seats did lay flat but were hard and uncomfortable in the down position. The breakfast barley was completely unappetizing."
Fordeler: "The food."
Ulemper: "They didn't offer hot drinks like coffee/tea."
Fordeler: "Our flight on Swiss was excellent. On time, courteous crew, and loved the morning Croisant and the chocolate. As my wife and I are both retired flight attendants with TWA and American, we tend to notice customer service at all levels of an airline’s operation. Both our flight out of LHR to GVA and our return were smooth as can be. Nice job, Swiss!"
Fordeler: "Les hôtesses ont été super gentilles. Merci!!!"
Ulemper: "L’espace entre les sièges est très réduit"
Fordeler: "After almost completely adapting to the spartan amenities of US domestic airlines, my recent SWISS flight had a too-good-to-be-true quality that rendered my travel companion and I giddy with delight. My dinner (one of three food services) consisted of chicken, potatoes, steamed broccoli, salad, a dinner roll with butter, gruyere, and a strawberry tart... included cream and sugar signaled an inevitable coffee service. This was accompanied by complimentary wine and sparkling water, and heavy-weight stainless cutlery. The seat reclination was good, and the in-flight entertainment was a cut above. Coming off many Frontier flights with pay-for-beverage service, no leg-room, and un-reclining seats, it was about as good as coach can get. I'm actually looking at SWISS routes first before I plan my next vacation."
Ulemper: "Boarding chaotic- no clear lines people pushing ahead which I am not used to- my handluggage was ok’ed at origin in US- was pulled aside in Zurich based on my “ ticket”- it was perfectly well suited and not oversized. In plane half of overhead compartments were filled with coats when told that these should go under seats. No consistency between announcements and behavior of crew."
Fordeler: "Nice staff, very friendly"
Ulemper: "Paying for WiFi, could use more comfortable seating"
Fordeler: "Courteous Service and excellent hospitality"
Fordeler: "New aircraft"
Ulemper: "Lost luggage. Flight delayed."
Ulemper: "Despite its reputation, Swiss is always late. Their Sunday evening flights always from Stockholm always depart 20-45m late."
Fordeler: "check-in at Kloten,wheelchair assistance, boarding, food, bar, general service, uneventful flight, in short: THE WHOLE TRIP Peter Hz"
Fordeler: "Flight attendants helpful, efficient, food was good. Leg room more than adequate."
Fordeler: "nice chocolate."
Ulemper: "The tv screen for my seat was semi-broken, and the UI for it was poorly designed or just old. Lufthansa was much better."
Ulemper: "It was delayed almost an hour."
Fordeler: "Courteous, welcoming crew. All good"
Ulemper: "No entertainment"
Fordeler: "Crew and people were fantastic!"
Ulemper: "LONG lines again. No luggage even with a 4 hour layover"
Fordeler: "-Comfortable Leather seats -Snacks were delicious -Legroom (6 foot person here) -Kind Staff"
Ulemper: "-That I can't always fly Swiss"
Fordeler: "Relaxing, good entertainment."
Ulemper: "Paid for upgrade seat and did not get the seat. Flight crew polite and professional."
Fordeler: "Fast and efficient transport option to Berlin"
Ulemper: "All good"
Fordeler: "All was good except the snack - it was ok"
Ulemper: "n/a - quick flight"
Fordeler: "everything, the crew, the journey, the food and the entertainment as well"
Ulemper: "smooth & efficient friendly crew"
Fordeler: "Comfort of the flight ,very friendly staff"
Fordeler: "The food and beverage offerings were very good. The service was excellent."
Ulemper: "I wish the dinner service flying from JFK to ZH could be made sooner in the trip to allow more lights out time to relax and try to sleep. I wish all the movies had subtitles so I could read rather than have to deal with the head phones and the bad quality sound they produce."
Fordeler: "I like that this plane had more leg room then other airlines."
Fordeler: "Wonderful staff and service. Multiple snack and meal service very much appreciated. I love Swiss Air."
Ulemper: "I found the movie selection a bit limited for such a long flight."
Fordeler: "Crew was great! Boarded quickly! Alot of movies to watch!"
Fordeler: "Boarding, friendly crew"
Ulemper: "No tv, but short fligh anyways"
Fordeler: "Crew great"
Ulemper: "Impossible to work on laptop with front seat in recline"
Fordeler: "Flight attendants were perfect, sincere, and friendly. Great selection of free movies."
Ulemper: "I could not open my laptop and do any work once the person in front of me put their seat back. Big time bummer."
Ulemper: "No room and very hard to get t your seat"
Fordeler: "Great service on the board service, plenty of drinks during flight, decent food on economy class, spotless clean plane."
Ulemper: "Same situation with the food. I was given Molley's special food. Then I was given a cold croissant. That was it. Lufthansa gives little sandwiches."
Fordeler: "Stewards were great. The food was good and generous."
Ulemper: "Seat rows were too close together and seats were uncomfortable for the 11 hour flight."
Fordeler: "Sits are very comfortable and the food is amazing."
Ulemper: "The door from the US plane was closed in front of our nose and the staff was extremely rude.In Boston the Turkish Airlines representative from the luggage transfers didn't have a clue what he's doing. It was a complete disaster. So, the 1:10hrs between Cluj and Istambul is not enough for an US flight. You guys must schedule more time so people can get to the US plane on time. The Airline is amazing, good food, good crew, great sits, but please work on this schedule because it's so exhausting to stay an additional 11 hours on the road."
Ulemper: "They cancelled my flight"
Ulemper: "Worst ever airline in the world charged me for Cary on bag $430 for weight 8.7kg from Oslo Norway to adiss ababa Ethiopia I recommend no one has to fly with Turkish airline poor customer service"
Ulemper: "Flight was delayed - missed connection in Istanbul"
Ulemper: "My bag was lost"
Fordeler: "On time, friendly, good food"
Fordeler: "Crew and flight itself was great."
Ulemper: "As expected, the plane and seats were okay (borderline mediocre). The food wasn't enough and the choices (rather the lack of) were poor. The seats could be better and not particularly comfortable for a long haul flight."
Fordeler: "Professional nice food"
Fordeler: "Entertainment options good"
Fordeler: "Food and service is excellent. Istanbul lounge is great."
Ulemper: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
Fordeler: "Comfortable seats, good food"
Fordeler: "Inflight service was good."
Ulemper: "Seat was a little uncomfy"
Fordeler: "Plane clean, newish. Went up, took us there, landed."
Ulemper: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. The entertainment system kept dropping playback, (crashing) so I would have to restart playing the video. Something similar happened on another Turkish flight."
Ulemper: "Totally desorganized boarding, wrong door on ticket, no priority line....just not the way you expect things done by Turkish Airlines"
Fordeler: "Nothing Really Nothing"
Ulemper: "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."
Fordeler: "Rapidly becoming my airline of choice. Great service, comfortable and on time. Relatively new fleet and not cramped. Puts other national carriers (including BA) to shame"
Fordeler: "Comfortable, on time and as always good service from Turkish Airlines"
Ulemper: "The food was a far miss to my other flight from BBK to Istanbul . I know it was a different flight also being a bit tired after other flight did not help . Otherwise the were excellent ."
Ulemper: "The worst airline I have ever flown with, worst disruption management"
Fordeler: "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
Ulemper: "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"
Fordeler: "Well looked after from start to finish!"
Ulemper: "They made us wait for 2 hours out in the open on a winter night. They wouldn't let us in the terminal. It was outrageous. Everyone was extremely rude."
Fordeler: "Another excellent business class service from the team at Turkish Airlines. The food offering was high quality, and the little cultural influences made it an enjoyable experience."
Ulemper: "The cabin design is perhaps looking a little dated and tired compared to some of its business class competitors. This was also true of comparing the 3 flights I had on a Boing 777 model versus one of the short haul legs on a more modern Airbus."
Ulemper: "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"
Ulemper: "Would highly recommend"
Fordeler: "Facilities are really nice"
Ulemper: "I only got one boarding pass at the check in."
Fordeler: "The crew were accommodating, we departed on time, the inflight food was good and the entertaiment was varied."
Ulemper: "The leg room was a bit limited on long flight."
Fordeler: "Business class cabin in the 777 was really spacious. Flight wasn’t full so I also had two seats to myself. Onboard chef was a beautiful touch and food was also delicious. Seats comfortable and IFE good."
Ulemper: "Heathrow T2 Business class checkin wasn’t clearly signed from entrance. If someone was next to me I would not have enjoyed not having aisle access. Water should be served more regularly without having to ask."
Fordeler: "Large screens, reusable dishes + silverware"
Ulemper: "Plane was old, felt more squished and the seats did not decline. Also very note."
Fordeler: "Food was great."
Ulemper: "Long waits, poor communication, either too warm or too cold"
Fordeler: "I enjoyed the flight!"
Ulemper: "Not applicable"
Fordeler: "I am a disabled passenger. Turkish look after me well."
Ulemper: "No complaints. Good service"
Fordeler: "I liked the overall plane journey."
Ulemper: "Flight was delayed which caused us to miss our connection flight."
Fordeler: "Everything was well taken care of."
Ulemper: "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."
Fordeler: "Everything went well apart from my suitcase been lost on the connecting flights to Ercan."
Ulemper: "Eight hours waiting for a connecting flight at Istanbul airport."
Fordeler: "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
Ulemper: "Not enough movie varities."
Ulemper: "They didn't have my special meal"
Fordeler: "Good comfort, staff friendly and smiling. Passport control, security and boarding were straightforward."
Ulemper: "No boarding pass available online in advance for flights from Nicosia (neither electronic nor printed). Only to be collected at the airport. As a result , although I had no hold luggage (only cabin bag), I had to queue at the check-in/drop-baggage desk to obtain my boarding pass! This is the old prehistoric system dating back to the last century."
Ulemper: "Ordered veggie meal didn't turn up!"
Fordeler: "Crew and efficiency"
Ulemper: "Too hot in the plain"
Fordeler: "Food okay"
Ulemper: "TV/Movie/music were not working. The temperature in the plane was very hot throughout flight."
Fordeler: "Friendly crew"
Ulemper: "The issue of excess baggage. Would appreciate to buy on line before my flight so that I know how much to carry and also that I am covered before leaving home. Payment at the airport may be too costly as well as unreasonable. It's like a penalty for having excess luggage. This is the reason I prefer flying with EMIRATES because they afford me to but pay fir excess luggage before my departure. Planning ahead is key"
Fordeler: "Extras provided - eye mark, socks etc"
Ulemper: "My seat was unable to recline. My husband and I were moved to a middle aisle (although we really didn't want to share) only to find that the foot rest at my foot rest was also faulty. It was an uncomfortable flight"
Fordeler: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Ulemper: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Ulemper: "The gate from Boston to Cairo in Istanbul is too far away. My plane left Boston one hour late so I had only about 50 mn to run from gate 200 to gate 712. Also in Boston the called all the family with children from business AND from economy to board first the we the Business we started to boarded after which was one hour after boarding time. That was REDICULOUS. Turkish Airline team was so slow and unprofessional unlike the team in Istanbul. But on the plane the service and food was excellent. Mervat Ali"
Fordeler: "I liked the efficient way in which we were able to board. I thought all of the flight attendants were friendly and were eager to please any requests from the passengers. The plane was clean and comfortable . I thought the handling of food and drinks was very good. The food was good and there were ample servings for inflight food. I liked the wide selection of movies to watch and I liked the way that we could see our flight from a camera under the plane. That was a first for me and I thought it was interesting to view the monitor from time to time."
An hour and a half late which forced me to miss connection to next flight
Check in working effective. Kind cabin personnel . Not too note storage place inside for carry on luggage .
Fordeler: "Great food. Nice staff."
Ulemper: "Make a rule that people cannot put their seats back. People in front of us were rude and kept their seats back the entire flight, even after we nicely asked them to not have the seats back so far. Would prefer that seats did not move at all. I would never recline my seat in consideration for the person behind me. On an 11 hour flight, this is a big deal."
Ulemper: "Only reason I chose Lufthansa was that I was informed that 23kg of checked in luggage was included. It was NOT. I don't care whose fault it is. Lufthansa still says that this is included on their website. I demand reimbursement."
Fordeler: "The help of the checking agent after we found out they canceled my daughter and mine fly coming back home without any explanation or email."
Ulemper: "The arm rests on either side of my seat where closed so I had limited mobility in my seat (by closed I mean they didn’t move and had no open space between where your arm sits and the top of the chair)"
Fordeler: "Nice crew."
Ulemper: "Very cold. Always very cold in premium economy section on LH 747-8."
Fordeler: "Very impressed with the flight crew team!!!"
Fordeler: "Flight left and arrived on-time. Flight attendents were pleasant and helpful. Food portions and choices were good, and Lufthansa is always generous with drinks. Good value for money on Lufthansa."
Ulemper: "Boarding was chaotic, as clear instructions were not given about which group was boarding when and where to line up. Also Lufthansa did not do a good job managing carry-on bags, so that it took way too long to load people and many bags were left over once overhead bins were full. Seating area is cramped in economy."
Ulemper: "Missed my flight by 2 minutes and couldn’t find any representatives to help me determine my options. Was left to figure it out in my own."
Fordeler: "Friendly staff!!!"
Ulemper: "All good!!"
Ulemper: "Didn't like the fruit dish or the liverwurst type meat."
Fordeler: "Everything was fine except for the comfort."
Ulemper: "The rows were so close together it was hard to get in and out of your row. If the seat in front of you reclined, the t.v. was 9 inches in front of your face."
Fordeler: "We were treated very well by all staff. Very nice crew"
Ulemper: "Because the one came in from London Got Delay And I miss my flight"
Fordeler: "In the end I made the flight."
Ulemper: "Couldn’t add my baggage online thus resulting in a penalty for paying at the airport. Also ticket was booked by Kayak as a standby without alerting me."
Fordeler: "Boarding was late. Pilot said he would makeup the time, but he didn’t. Many passengers were late for their connecting flights.The Airbus was smooth and relatively quiet. Not much room for a 6 foot male. Crew was excellent. The food was just okay. Had to take a shuttle to and from the terminal in Frankfort, which added to the delays. Late boarding from Frankfurt to Stuttgart. Had to wait for the shuttle. Flight was fine."
Fordeler: "Lufthansa and SAS. A great combination."
Ulemper: "Nothing to not like."
Ulemper: "Waited an hour after boarding in the plane."
Ulemper: "First, Lufthansa lost our baggage from Hamburg to Los Angeles. Then, the delivery company (Direct Courier Services) Lufthansa uses was completely inept and unprofessional - every single one of their employees is a complete moron. We didn't end up getting our baggage for two and half days so we were wearing the same clothes that we left Germany with. Then, after being told by Lufthansa customer service to submit receipts for clothes we had to buy, never got reimbursed or even the courtesy of a reply. After flying Lufthansa for over a decade, will never use this airline again. Epic fail."
Fordeler: "I love Lufthansa! Great service, comfortable, warm towels before meals served with real silverware. Amazing!"
Ulemper: "Service! Comfort!!"
Fordeler: "Right on time, smooth flight, crew at the gate and onboard were super. Food was fine and plane was clean."
Ulemper: "The only problem with comfort is when the person in Front of me reclined the seat. I could not see my screen well Or get in and out of my seat well and had to recline my own seat in order to do so."
Fordeler: "Very smooth flight, great service. Chose the first row in economy which had tons of legroom. Connected in Frankfurt, very easy connection."
Ulemper: "Passport control in Frankfurt doesn't open until 530a so we all had to wait in line. The TV monitor was not as sensitive and would fall easily downwards sometimes."
Fordeler: "The crew were friendly"
Ulemper: "Nothing I didn't like"
Fordeler: "Upgraded from premium to Business class. Very good service and a good night slep."
Fordeler: "Smooth ride. Almost made up some flight time......"
Ulemper: "No entertainment, Two hour delay......almost missed our connecting flight."
Fordeler: "Crew, condition of planes, food all excellent"
Ulemper: "Connection at Frankfurt bad. Had to be unloaded from plane and put on buses and dumped at terminal. Extra 25 minutes plus customs and ran to make connecting international flight. They have a HUGE opportunity for improvement in the way they move people in Airport."
Fordeler: "No delay and the landing is smooth"
Ulemper: "Boarding seamed inefficient. Loaded handicap onto separate vehicle in middle of us boarding, so it stopped our process. My seat didn't recline even though it had a button. No in flight entertainment?! At all... Got a crappy breakfast omelet that i didn't want to put in my stomach."
Fordeler: "Great crew. Leg room reminded me of old days flying comfort."
Ulemper: "Flight was continually delayed, 15 by 15 minutes until 4 hours had elapsed."
Fordeler: "Quick loading and departure."
Ulemper: "The gate changing 3 times."
Fordeler: "Service for economy class was what you would expect from other airlines in business class. Lufthansa has the best service of any airline I have ever flown with."
Fordeler: "I love how Lufthansa has always been on time for me. That is why I fly with them when I can."
Fordeler: "Great crew service, comfortable, modern, captain kept us up to date and actually made up for the lost time on the delays to take off and got us nearly back on schedule."
Ulemper: "Food wasn't the best tasting, and made me sick."
Fordeler: "I liked the food and courteous staff. Our flight was on time in order to connect to our next flight. They assisted us to our waiting wee Lchairs."
Ulemper: "Everything was ok. Nothing I did not like on that flight"
Fordeler: "Short flight, not much to say about it."
Ulemper: "Boarding mix up, which was completely Lufthansa's responsibility, delayed my flight to Istanbul for one hour which caused my missing my connection with another airline. This in turn cost me the original flight and a new ticket purchase of at an exorbent price."
Fordeler: "This leg of light was good. Service on board was very good."
Ulemper: "no complaints."
Fordeler: "Boarding was fast Crew was polite"
Ulemper: "There was no entertainment on board!!!!!!"
Fordeler: "It was on time :)"
Ulemper: "I booked wheelchair at Oslo airport, but my father did not get it at Frankfurt."
Fordeler: "The service during the flight was pretty good"
Ulemper: "My luggage is lost and I didn't receive them yet."
Ulemper: "We couldn't check in for the next flight when we departed from Oslo. Disappointed we had to wait until arriving in Frankfurt. Something about not being partner airlines."
Fordeler: "On a flight from Oslo to Germany to Charlotte, we only had 55 minutes to connect in Germany. Lufthansa held our plane due to their error in some runway and docking issues and we, as well as 25 other were escorted to our connection by Lufthansa staff. Excellent customer service even though it was their fault. They just did the right thing and did it well."
Ulemper: "I would have expected that there be much more time for gate connections. If you have ever been in the Munich airport, it is very large and navigation takes time.."
Fordeler: "Our flight from Frankfort to Munich was late. Luftansa sent a representative to our flight to make sure we and others from our flight got on to the flight to Charlotte. How awesome! Plane needs more leg room."
Fordeler: "Same as above"
Ulemper: "Same as above"
Fordeler: "Extremely roomy seats! So glad to have the room after a cramped flight from Europe!"
Fordeler: "After so many domestic flights of being shuffled around and interacting with flight attendants that seem to not like their jobs much and passenger's are just an annoyance, flying abroad on Luftansa was quite a different experience! The flight attendants were polished, professional, and actually wanted to provide a service. Their interactions made me feel like I was cared about and that they wanted my unique needs to be met. This made a 10 hour flight an enjoyable experience which I certainly didn't anticipate."
Great flight for a great price
Ulemper: "The are bin delete, and we go to plin and after siting, the change for in other ercraft. Big delay."
Fordeler: "Price is good"
Ulemper: "there was a problem with special assistance on the connection flight. Nobody was waiting at the end..."
Ulemper: "Check in was chaotic and unfair with people cutting in line and inefficient lengthy waits. The baggage policy was confusing and a pain to pay the extra cost because you had to go to another counter and wait in line yet again."
Ulemper: "The boarding process can be better handled.. it's sort of a mess"
Fordeler: "No friendly at all ZERO service almost we lost the flight. Never recommend to anyone"
Ulemper: "Fire the person on front."
Fordeler: "delayed flight, my suitcase did not arrive to destination"
Fordeler: "the pilot was conscientious of turbulence and avoided and warned us."
Ulemper: "So Aegean Air, booked two separate tickets on my return flight without me knowing. There fore my luggage is in Athens and not in my final destination of Cairo. If they would have told me to pick up my luggage in Athens and recheck it, that would have been great. Furthermore, there was NO aegean air"
Ulemper: "Air pressure in cabin was terrible"
Fordeler: "Nothing was outstanding, I do like the hard candy treats they hand out prior to flight."
Ulemper: "It was such a nightmare at the gate. We were standing in line and then were shoved aside by other passengers and the attendants did nothing to help keep order when boarding. Also we had paid to upgrade our seats to extra leg room and they had given our seats away to a handicap person."
Fordeler: "Roomy seats and good food"
Fordeler: "everybody was very friendly and professional, from the minute we checked in to the minute we arrived to Athens"
Ulemper: "Nothing, the experience was great."
Ulemper: "Terrible customer service. Rude and unhelpful. They refused to do a spelling change on my name and forced me to purchase a second ticket. The flight was 25+ minutes late taking off due to lack of organization at passenger check-in. It really is a shame that Agean is pretty much the only option to Istanbul (IST) from Athens."
Fordeler: "I purchased the go lite fare because I wanted to reserve the exit row and this was the least expensive option. Good food and nice crew"
Ulemper: "Entertainment was music only no movies to download. Would have given more stars to Aegean"
Fordeler: "Wider than average seats and a nice meal."
Ulemper: "Plane was not near the gate & we had to ride a bus to the plane."
Fordeler: "Very nice crew! Comfortable aircraft"
Ulemper: "The three boarding passes sent to my email with no practical option to use them"
Fordeler: "Flight Crew is well dressed and put together Food was decent Plane Comfortable"
Ulemper: "I checked a small bag and it was 60 Euro. Too expensive!"
Ulemper: "The flight was delayed for more than 2 hours without having any announcement nor a reps to tell you what was going on or when is the new departure time. The aircraft is very small, old, narrow seats, delay in boarding and unboarding."
Fordeler: "Crew very helpful and happy to assist Good communication"
Ulemper: "Late boarding Late gate change Too many people with large carry on bags that wouldn’t fit into storage bins"
Fordeler: "the most beautiful highly skilled attendants! On time flight in every segment. Awesome value for price, Olympic airlines is 55555+ I hope to visit Crete again soon and use this airline."
Ulemper: "Again the airport. Its not the airlines fault, but to have ONe set of toilets in a whole airport wing is unacceptable."
Fordeler: "Accurate times"
Ulemper: "Night travelling"
Fordeler: "I enjoyed it, having a window seat in front of the plane. Time (also) flyes fast when you have a good time looking forward to your holiday in 'paradise' on Crete Island. The vieos from Crete were excellent."
Ulemper: "There was a 20- minute- delay due to arriving a bit later than expected from Athens. I never get bored at an airport, though."
Fordeler: "Everything was fine."
Ulemper: "I liked everything"
Ulemper: "With Kayak I booked Tel Aviv to Malta with 1 hour stop in Athens. The first flight was delayed by an hour hence making me lose my second flight. Aegean then booked me on a flight to Catania (Italy) for a different connection to Malta. Only that this Aegean flight was also delayed by an hour making me miss the second connection. Eventually I arrived in Malta 15 hours later than scheduled. Aegean customer service reps were extremely unhelpful and made this 10 times more difficult. I missed a whole vacation day, amassed roaming telephone charges and on top of that missed a reservation for Dinner in the Sky Malta."
Ulemper: "Not serve my food things I am asleep .Not all announcement in English"
Fordeler: "The overall flight was okay. It wasn't as comfortable compared to other flights I've been on and it's a bit difficult to stow luggage. However, I miss my original connection due to flight delays and I was added to a different find free of charge! Very grateful and thankful for that."
Fordeler: "Staff was great, fast easy check in, food was nice and everything was on time."
Ulemper: "delayed departure and late notification of delay at 20 minutes to departure board said go to gate, at gate there was a 30 minute delay announcement then there was a further delay when we boarded"
Fordeler: "plane packed full but staff still managed to look after passengers needs"
Ulemper: "dislike bus transfers to terminal for economy reasons"
Ulemper: "Tehran station staff need more trainig and need to be overseen"
Fordeler: "Quick and direct flight."
Ulemper: "There wasn't any food or snacks. The airport was a bit chaotic."
Fordeler: "Flight was canceled and had to stay 3 more nights took boat to Athens. Missed work at home . It cost me over 1000.00 dollars. Reservation was never made by you. I will never use kayak again. Being a senior I became very stressed in a strange country"
Ulemper: "I don't like kayak"
Ulemper: "The horrible food"
Fordeler: "Good plane and crew."
Ulemper: "Bathroom facilities at the airport totally filthy and out of order."
Ulemper: "Only wish it was in a desent hour and not in the middle of the night"
Ulemper: "excessive cisa checks for my wife who is not an EU citizen"
Fordeler: "25 minute flight. Day trip from Athens."
Ulemper: "20 minutes late boarding."
Ulemper: "40 minute delay due to traffic at destination airport. Not Aegean's fault. Pilot kept us informed. Very nice job."
Fordeler: "Good food and beverage service on a short duration flight."
Ulemper: "Boarding was a little cumbersome, having some reading materials would help."
Ulemper: "Not being able to bring coffee purchased 200 feet from the gate on board was irritating"
Fordeler: "I was surprised about the food, it was exellent."
Fordeler: "The flight was excellent. Thank you"
Ulemper: "when I booked the ticket , I didn't notice that a baggage that I send would cost extra money and had to pay 45 dollar at the airport. I recommend to write it more big and clear on the booking formula."
Fordeler: "Crew were very helpful and courteous"
Ulemper: "at the return ther was a missunderatandig regarding the availibility at the flight"
Fordeler: "Great service. Cabin crew was fenomenal."
Fordeler: "Prompt , on time flight sched"
Ulemper: "Havas customer service reps are not warm. Just doing their job, no.extta mile...can be rude at times"
24 hour delay due to a crew member arriving 1.5 h late. People clapped for this? Obscene. Will never fly delta again. A simple error could have been resolved by holding connecting flights for 15 minutes. But no, not enough passengers to cross the 8-10 person threshold. Lost $800 due to this malfeasance. Never flying delta again.
Overall a pleasant flight.
Ulemper: "Friendlier crews"
Fordeler: "The seats were so comfortable"
Ulemper: "De trenger å ha bedre kontroll på at passasjerer overholder smittevernsregler og sikkerhetsregler."
Ulemper: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Fordeler: "Confort and kindness"
Ulemper: "It was too cold"
Fordeler: "The crew."
Ulemper: "The time between flights."
Fordeler: "Great crew."
Ulemper: "Ran out of business class meal. Substituted a Econ class."
Fordeler: "Likte at det var punktlig og at de serverte drikke"
Fordeler: "Just as I expected. And I made my last connection easily."
Fordeler: "Crew was helpful and food was very good"
Ulemper: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Fordeler: "Friendly crew, upgraded seat was worthwhile"
Ulemper: "More snacks in between meals,"
Fordeler: "The seat was a little uncomfortable but the crew were amazing."
Fordeler: "Service is awesome. Food is great."
Ulemper: "People with short connection are affected by the 15 to 25 minutes delay."
Ulemper: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Fordeler: "The crew are amazing! Attentive and friendly."
Ulemper: "The seats could have been bigger."
Ulemper: "We had 4 hour delay causing a stop over at 3am. So yeah"
Fordeler: "Crew was nice and friendly"
Ulemper: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Fordeler: "The crew were really helpful with people who had tight connections because of the delayed flight"
Ulemper: "I wish they had WiFi"
Fordeler: "Food provided, staff kind"
Ulemper: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Fordeler: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Ulemper: "No downsides at all"
Fordeler: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Ulemper: "There were several flight delays and gates were changes a few times."
Fordeler: "Nice crew pilot food and beverage"
Ulemper: "No wifi"
Fordeler: "Crew was awesome"
Fordeler: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Ulemper: "Boarding was chaotic and congested with not much information or order."
Fordeler: "The flight was perfect! Great food,movies and I even got to sleep !"
Ulemper: "All was well!"
Fordeler: "Snooth and efficiënt with a KLM service"
Ulemper: "No entertainment"
Fordeler: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Ulemper: "No complaints about anything."
Fordeler: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Ulemper: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Fordeler: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Fordeler: "Excellent very good"
Ulemper: "Everting so good ex"
Fordeler: "The food service was good and the flight attendants were friendly."
Ulemper: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Ulemper: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Ulemper: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Fordeler: "Cabin Crew was awesome."
Ulemper: "Entertainment System was not working and no Non-veg food option in flight."
Fordeler: "I really like the spaciousness, the plug ins and general service"
Ulemper: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Ulemper: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Ulemper: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Fordeler: "On time."
Ulemper: "No negative"
Ulemper: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Fordeler: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Ulemper: "lack of meal options"
Ulemper: "Kommer ikke på noe"
Fordeler: "Friendliest economy class service I've ever encountered."
Fordeler: "Service was good"
Fordeler: "captain was great."
Fordeler: "Alt gikk greit så totalt sett fornøyd, dro før tiden og landet før så da fikk vi bedre tid i Amsterdam før neste avgang. Hyggelig besetning."
Ulemper: "Helt grei mat men ikke noe mer enn det."
Fordeler: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Ulemper: "hadde sete 3C rett bak economy plus der satt det bare 2-3 mennesker men jeg fikk ikke lov å bruke toallette fremme på tross av at der var serveringsvogn som blokkerte midtgangen, helt uforståelig!"