Fordeler: "Great crew & good complimentary food"
Ulemper: "More seat pitch"
Fordeler: "Crew was very attentive and courteous"
Ulemper: "More fruits and non-starchy vegetables would make food more enjoyable"
Fordeler: "Captain was great !"
Fordeler: "It was a normal flight with any extra confortable feature."
Ulemper: "Not delay Treatment in the boarding Gate was ride, asking for visa despite I dont need it."
Fordeler: "We flew Business Class. The crew was professional and attentive. The food was definitely a nice cut above."
Ulemper: "Nothing that I can offer. If I needed to make another trip anywhere ANZ flies, they would be my first choice every time."
Fordeler: "Smooth transfer from Terminal 3 to the International Terminal. Great airport. Easy boarding, friendly crew and very smooth flight."
Ulemper: "I was very happy with my flight experience with Swiss."
Ulemper: "The service could have been so much better. Food was not offered according to seating arrangements and so meal choices were not enough"
Ulemper: "I could have used USB charging station."
Ulemper: "The flight was cancelled and Florence airport staff was extremely incompetent and unprofessional. I spent 12 hours in the airport before getting to Zurich. Won’t get to Chicago until 24 hours after my planned arrival. If I something important then hell would’ve been raised."
Fordeler: "The transfer after the flight was very helpful."
Ulemper: "Entertainment was absent."
Fordeler: "Best food I've ever had on an airline! Great flight. Not too full."
Ulemper: "Arm rests didn't lift all the way up on the plane."
Ulemper: "Swiss does not know how to handle their own problems and hurt passengers in the process."
Ulemper: "Crew was excellent Seats very short on leg room and hard cushions"
Ulemper: "Placed in back row. Ran out of food choices twice!!! Requested they start serving from the back after the first shortage. Told that was not the procedure. The Swiss need to apply customer care to all in the same class equally."
Fordeler: "Swiss took care of arranging hotel for us and substitution flight."
Ulemper: "Missed connection flight because of delay"
Ulemper: "carry-on baggage procedure not clear. deal with this issue upfront, not at end when cost is 3x more so Swiss can make more money this way."
Fordeler: "Food and crew were great, very friendly and perfect with timing of serving meals"
Ulemper: "The boarding kind of scrambled. The head phone connection bad for my headphones, I had sound only in my left ear. The screen had very poor resolution but selection of movies was goood."
Fordeler: "The service was exceptional and there was great entertainment available on board."
Fordeler: "Flight was on time"
Ulemper: "There was not hot tea/coffee offered with a sandwich."
Fordeler: "All staff of Swiss made you feel important."
Ulemper: "Everything was fine"
Fordeler: "Good film selection -which unfortunately I couldn’t watch. To be fair I got a 50 CHF discount for my next flight with Swiss."
Ulemper: "Entertainment system wasn’t working in my row. Food was not great, not the standard I’m used to from Swiss. Took them forever to turn on air handling after boarding, plenty of time for All the people with colds and coughing fits to infect everybody else."
Ulemper: "If I were a small person I would have been almost comfortable the seats were so narrow with no leg room so that trying to find a place for myself was laughable, unfortunately not the funny laughable. There is not a chance that I will ever again book an international flight on Swiss. I hope you share this with the airline."
Ulemper: "Despite its reputation, Swiss is always late. Their Sunday evening flights always from Stockholm always depart 20-45m late."
Ulemper: "Not very much space for such a long flight."
Ulemper: "While I was on line to board, a flight assistant came to me and asked me if I was flying by myself. When I said yes. they upgraded me to business class. I boarded the plane and took my seat. Shortly before taking off, another flight attendant came to me, told me they made a mistake, and sent me back to my original economy seat (while I was holding my new business boarding pass that they gave me). When I told them they should remedy somehow their mistake, they said they did not have any other extra seat in business and that there was nothing they could do. They did not apologize. They were quite unprofessional and rude. I fly often and I have never experienced something so unprofessional and rude. Alitalia is far better than Swissair in terms of professionalism and of politeness. I will always discourage anyone from flying Swissair. Worst company ever."
Ulemper: "4-hour delay, followed by announcement of boarding gate, but nobody at security, necessitating weary travelers needing to leave the boarding area to go back out and through security again. On board, I was very uncomfortable, but responsibility primarily not the airlines, but due to seat mate. However, there was a chill wind blowing directly on my face for two hours."
Ulemper: "Provided headphones are horrible and headphone jack only puts out mono when used with a regular set of headphones."
Fordeler: "very professional crew, clean cabin, interesting choice of documentaries"
Ulemper: "it would have been nice to see a hostess walk through with water every hour, of so why is there no world news in your tv selection?"
Fordeler: "good stuff"
Ulemper: "HAving to walk across the Zurich airport to buy a business class upgrade was bad. I just wanted to buy the upgrade at the desk. No need to go from terminal 3 to terminal 1. total waste of 20-30 minutes. Ironic that this happens to people willing to spend $'s of dollars for convenience and comfort. should be able to purchase upgrade ASAP with a smile at check-in."
Fordeler: "The plane was clean, on time, and the staff were professional and friendly."
Ulemper: "I opted for the pasta dinner and it was bland and mushy. Salad was boring iceberg lettuce."
Ulemper: "Worst experience. Very rude employees. Not great flexibility with carry on luggage beware"
Fordeler: "Every time I go back to Greece I always fly Swiss. Always on time, good times, clean, and helpful crew."
Fordeler: "The aisle seat I purchased wasn't miserable like so many economy seats are. But I did have to pay for it!"
Ulemper: "I had such a miserable experience getting to Florence on Swiss Air that I sent a letter of complaint WHILE ON VACATION!! Really. It was a nightmare... not the way you want to start a vacation. I had difficulty booking my daughter's seat online for the return, but didn't have access to phone service while abroad. In my complaint letter to Swiss Air I requested they place us together. I never got a response and upon check in, they had my son and me in our purchased seats and my daughter at the back of the plane. I asked them if they could do anything about it (I was even willing to give up my seats to move to the back...) yet no one seemed concerned or interested in helping to make this work. They also had no knowledge of my complaint or appeared concerned about my prior experience. I'm so over Swiss Air. My experience with the employees on the phone prior to my first departure, the lack of response to my email, and a disinterested and inattentive staff on my return, have all convinced me to choose a different airline next time."
Fordeler: "the entertainment selection was above an beyond."
Ulemper: "The food was really not great. The meals were tiny and low quality. I understand there are restrictions when on an aircraft, but the meals were the size of snacks and not understanding of allergies at all. (Ie, cheese was on everything.)"
Fordeler: "Crew were perfect food was fine"
Ulemper: "Seat was terrible. 44g is one of the worst seat ever. No place for the my legs..."
Fordeler: "Everything except the earphones was great"
Ulemper: "The earphones are bad and connector is 2 pins, so couldn't use mine."
Fordeler: "Good service inflight"
Ulemper: "You have to pay for second piece of luggage flying from US to Asia. Most airlines allow two pieces for these destinations even for economy class."
Fordeler: "Excellent pilot, very smooth fly and landing, good comunication, friendly , good food, nice crew,"
Ulemper: "A little more water, and too little nag wait in Zurich for connecting flight"
Fordeler: "the entertainment system was perfect, there were lots of movies and shows to entertain you, including newly release films. there were games and music also availble. the seating was comfortable we had blankets and pillows. The beverage service great and the food was good to. although there could have been better options in terms of the dessert ( ice cream taht was provided)"
Ulemper: "the boarding was poor, we waited in line to board and they did not announce to us that we need to have our ticket stamped before we got to the door, as a result we were sent out of line once the ticket was stamped we had to rejoin the line from the back. When i got through they then said something was wrong with my ticket in which they took it and I was pulled out of the line. they should try to the ticket check and the boarding line at the same time"
Ulemper: "I paid for a seat on the aisle with extra leg room. Seat 24D. There was only minimal foot space because of some type of metal box under seat 23D. I don't think that I should had to pay $45 for the extra leg room just to receive cramped foot space."
Ulemper: "No plugs for USB chargers in economy. Entertainment units were broken."
Fordeler: "The chocolates shaped like soccer balls. The fantastic icecream"
Fordeler: "The entertainment consoles are great, plane is modern and clean, staff on board are very considerate and helpful. Flight left and landed on time and our luggage arrived intact. Everything that we paid for we got."
Ulemper: "The space between the seats is very small, and the seats recline very far, I found myself a bit too tall to fit in them comfortably, as even reclined my neighbors seat was nearly pressed against my nose. My much shorter girlfriend did not have this problem, and slept through the whole flight. SWISS only has one or two check in agents at LAX, and the wait was about 3hr to process the 300-odd passengers on our 777. I know they're only running a flight or two a day from LA, but I am sure there's a speedier and more efficient way to check us all in."
Fordeler: "Flight attendants were friendly, and also very skilled so that their service was unobtrusive, graceful, and helpful. They took great care to get people what they wanted, and I saw them fulfill a few special requests from the people around me politely and quickly. The entertainment selections were good. The variety of interesting musical selections allowed me to go the whole flight without running down the battery on any of my own musical devices. The seat space was comfortable, especially compared to domestic flights I've taken for the last 10 years. The enforcement of carry-on luggage rules meant the overhead compartments were sufficient for what was brought aboard and people weren't filling the foot-space with bags."
Fordeler: "Short flight. Not much is expected. 3 stars for no rating, except comfort. Small seats/felt cramped. Not a huge deal since it's a short flight."
Ulemper: "No negatives or anything that caught me off guard."
Fordeler: "Decent comfort in the plane. Friendly staff."
Ulemper: "My flight was delayed. This was the third time in the last 4 times I traveled this route"
Fordeler: "I was as comfortable as l could be, the trip home was very satisfactory"
Ulemper: "I was ill going to Zurich"
I had a small back pack and a small suitcase. The boarding staff were extremely rude and wouldn’t let me take both on board. Only one small bag on board even though there was tons of space and I paid for premium seat. Also—they want you to wear their mask—even though I had n95. Will definitely avoid this airline in the future
The crew was visible, helping and offering drinks all the time. The checking at the gate was unprofessional, and the boarding was a mess.
Seems strange when there are so few flights because of corona that everyone is stuffed into a bus to drive out to the plane for boarding instead of using the airbridge. Not sure what the reason for that was. No problem with using the airbridge on arrival. The flight itself was otherwise fine.
Austrian changed the times on the connections resulting in longer layovers. Old airplane not friendly service
Fordeler: "fast and friendly checkin, fast boarding, easy transmit"
Fordeler: "Friendly and helpful crew, smooth transfer between flights, comfortable adjustable headrest, easy to request special meal online before flight."
Ulemper: "Movies available weren't to my taste, which isn't of great importance anyway."
Fordeler: "Stewards dis perfect job"
Fordeler: "The cleanest of the airport and the airplane"
Ulemper: "The 15 hours layover"
Fordeler: "Will never purchase tickets through kayak ever again"
Fordeler: "Perfect timing between flights."
Ulemper: "A small sandwich would have been nice:)"
Fordeler: "It was all fine, a bit cramped, but otherwise fine"
Ulemper: "I had only 40 minutes to board my connecting flight to Vienna, had to run through two sets of security gates and one immigration and a long walk - at 64, I almost didnt make it, and was the last one to board huffing and puffing!"
Fordeler: "Great to be able to check in bags at the CAT railway station in the morning. Cabin crew were excellent- very friendly and helpful and did two drinks services. Austrian’s cabin crew sets them apart on European routes."
Fordeler: "Friendly crew with a wide range of entertainment options"
Ulemper: "Smoother boarding. Was great once on board."
Fordeler: "I had to pay 75 USD for 3.6 KG extra. Very annal"
Fordeler: "Decent amount of space between seats"
Fordeler: "I liked the abundant choices for entertainment and the comfortable seating."
Ulemper: "Some members of the crew weren’t so pleasant. One didn’t speak to me while I was helping my child in the aisle, but rather rudely pushed her out of the way instead of saying excuse me or waiting a moment for her to sit back down into her seat."
Ulemper: "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."
Fordeler: "There werecseats available at gate area to wabit for plane."
Ulemper: "Airport overcrowded, checkin at Austrian Airlines horrible - one agent quoated 117 Euro for oversize suitcase when fee was actually 50 Euro. (Note: same suitcase accepted by Lufthansa without extra charge. Security check also excessive and bureaucratic without giving sense of better safety."
Fordeler: "The flight was short and got us there"
Ulemper: "This was not business service. The seats were uncomfortable, virtually no leg room."
Ulemper: "KAYAK or Austrian cancelled my ticket. KAYAK officials didn’t show any readiness to do anything about a ticket that was purchased and paid for. KAYAK system is still sending me questions how was my trip! Ironically? Additionally, I had to book another ticket to get close to my destination, book a midnight Taxi to another country."
Fordeler: "Smooth ride, good breakfast and charming flight attendant."
Fordeler: "Timing flight people working very nice and hospitality"
Fordeler: "Efficient boarding from bus. Friendly crew. Offered soft drink and coffee as well as choice of 2 snacks. No entertainment as such a short flight. Clean, modern plane."
Fordeler: "The cabin temperature was ok"
Ulemper: "Check-in lady rude. Bag of salt crackers on plane. Flight crew not helpful."
Ulemper: "Service was bad"
Fordeler: "Flight attendants were extremely friendly and considerate of passenger needs. In flight Wi-Fi is free in economy. Good leg space between the rows. Overall it's rare to find such good service now a days."
Ulemper: "While going to the gate G11 at Vienna airprt, i slipped infront of the gate in presence of 3 male austrian airways staff who were checking there. After i got up i requested if i could get some water and they said they cannot. Finally a co passenger gave me her bottle of water. I ended up actually breaking my leg"
Fordeler: "Short flight, no major issues."
Ulemper: "Thechnical problems with the plane.One hour we were sitting in the plane and waiting departure"
Fordeler: "The food was good"
Ulemper: "Everything was fine"
Fordeler: "Helpful service, decent food."
Fordeler: "Would have loved shorter transit time through Vienna, or Amman-Frankfurt-DTW (both ways)"
Ulemper: "Transit time through Vienna was particularly frustrating."
Fordeler: "I fly this route on Austrian 5 times a year, and I nearly always choose Austrian because it hast the overall best 'package' - a comfortable plane with excellent sleeping seats in business class, the best airline food in the world from Do & Co, the nicest staff that really cares about your well being and the quickest connection between Bangkok and Vienna."
Ulemper: "The entertainment program is a bit slim, to my taste - but I'm not a big consumer of inflight movies, as I prefer to get more sleep when I fly. When compared to the entertainment program on Singapore Airlines, for example, Austrian's own can't really compete."
Fordeler: "Most of the crew were nice. Efficient."
Ulemper: "Ridiculously small seats and legroom."
Fordeler: "Attention during waiting time and inside cabin"
Fordeler: "Punctuality and amenities on boatd"
Fordeler: "Amazing crew, very good food and coffee. Extremely happy with the Austrian Airlines. From now on I will try to fly mainly with this company. Thank you to all crew members of flight 087 from Vienna to New York on Sunday, 29 May 2017."
Fordeler: "Seats, crew, nice plane"
Ulemper: "Delayed flight. Random boarding,"
Ulemper: "Oversold the tickets on my flight and put me on standby. Needed to change the flight and all my plans."
Fordeler: "Alt gikk smertefritt og maten var veldig god! Ble møtt med meget god service."
Fordeler: "1st class should board last, it just makes mire sense for a lot of reasons. Also 8kg carry limit is rediculous and loosely enforced. We were clearly selected to check our bags. There were others with bags heavier and larger than ours that were permitted to stuff them in their overheads."
Ulemper: "No soap in the toilets"
Fordeler: "The flight was good, the food was good, the crew was excellent"
Ulemper: "The wheel on my luggage was broken (it was fine the whole trip). I had to throw out my bag after I got it home"
Fordeler: "best blanket in any business class. should be sold on line."
Fordeler: "The entire experience was a joy. I was upgraded to business class and the difference was noticeable. I was comfortable and suffered no ill effects after. Much different that my trip home."
Ulemper: "There was nothing I didn't like"
Ulemper: "Did not make this connecton, was directed to Frankfurt"
Everyone boarded and then we sat for well over an hour with occasional updates from crew that the airport was slow loading luggage. It's hard to believe the airline or airport are serious about COVID prevention when they deliberately leave customers in crowded conditions. First international flight I've had where passengers were charged for beer, wine, and even water.
Kayak inserted a whole other stop into my itinerary and I didn't know about it until I checked in and I had Oslo written on my boarding pass instead of the layover I thought I had. How are you not going to tell me I'm going to Norway? Because of this new addition, I missed my flight to Warsaw, and now I'm stuck in Sweden for the night.
SAS er i ferd med å bli håpløst utdatert for business reisende, dessverre. Man kaller det Plus og selger det inn som en business class, men det er jo bare tull... Reise fra CPH til Island var med Icelandair, full business og topp service, reise fra Reykjavik til Oslo, med SAS, var et svært gammelt fly, gamle og dårlige seter, fullt av mennesker som sild i tønne og dårlig mat. Mens flyet fra Oslo til Stavanger var nytt, alt var bedre men det burde vært motsatt; lengre distanser, bedre komfort, for fullt betalende passasjerer, men det tenker ikke SAS på. Jeg faser ut SAS fra nå av og vil fly mest mulig med andre selskap ut fra Stavanger, så det blir nok mer KLM fra nå av..
Fordeler: "Crew was great"
Ulemper: "Boarding is a zoo. Boarding by row is faster."
Fordeler: "Professional crew"
Ulemper: "I think for the price I paid for the flight there should at least be a free snack to go with the free drink."
Ulemper: "At det var INNMARI varmt i flyet til vi kom oppi lufta At det var et ganske fullt, trangt, bittelite fly"
Fordeler: "See previous note about lost bag."
Ulemper: "See previous note about lost bag."
Fordeler: "Crew was amazing. Seat was better then usual."
Ulemper: "Don’t make us pay for our drinks."
Fordeler: "SAS oversjøisk er nesten alltid veldig bra"
Fordeler: "Crew was good. Flight was delayed by incoming flight from Oslo so I was anxious that I might miss my connection in Oslo. Flight attendants announced connection gates for transit which was very helpful."
Ulemper: "Perhaps a little more communication about delayed flights. Even though passengers were asked to let connecting passengers through at disembarking, it was still very difficult. Perhaps back stairs to the plane as well as front would have helped."
Fordeler: "Good service from flight deck and cabin crew. Clean and comfortable"
Ulemper: "Take-off was nearly an hour late. No complimentary food and coffee was instant and very average."
Ulemper: "Late departure. No roof during queuing for loading and rain..."
Ulemper: "Spørsmål om underholdning og mat bør få et valg med «ikke relevant»"
Ulemper: "I don’t like how the food on premium economy is packed in a cubic box that is really messy to eat from which the small plastic cutlery. Food quality is good, but feels like being an animal being fed from a bucket."
Ulemper: "Flight delayed and we sat on tarmac for 2 hours"
Fordeler: "The crew was great and the economy seating was roomier than expected."
Ulemper: "Long line just to drop bag off since I had already used the kiosk to check in, then 2 1/2 hour flight delay, charged for wine which should be complimentary on international flights."
Fordeler: "Legroom was sufficient on this leg because I paid an extra $80 for an exit row."
Ulemper: "Having to pay extra for normal legroom"
Ulemper: "We arrived late in Copenhagen and I had 20 minutes to catch my connecting flight. Even though I was checked-in for the Copenhagen to Athens flight it left without me. I was then transferred through Prague to get to Athens and again missed my connecting flight through there. Now I am stuck in Prague looking for a flight to Athens and most likely will miss my next flight from Athens to Karpathos and will again be stuck in Athens because there are no flights out to Karpathos until 19 of May, 3days from now. I was physically in the Copenhagen airport and could have made that flight, I feel that since I was already checked in they should have waited for me and allowed me to board. Now I will Be missing work!"
Fordeler: "Very comfortable and smooth flight, on board entertainment on first leg of trip was great. Food was fresh and good. Nice coffee & Tea service,"
Ulemper: "Boarding was a little scattered, but ok"
Ulemper: "SAS charged me 70 Euros for a small 14 KG carryon luggage. It should have been free. Even Ryan air only charged 35$ for a checked bag. This was ridiculous and service was poor."
Ulemper: "since all tickets and passports are checked in advance and do not need to be scanned again when boarding, they really should start boarding from the back of the aircraft (after all the business, first-class, and priority folks) because it would really speed things up the main meal was good, but the snack was much smaller compared to my flight from Chicago to Stockholm"
Fordeler: "The gate agent at check-in was very helpful and knowledgeable. The entire ground crew did a good job. The crew was friendly and attentive. The plane was clean. The entertainment options were more than adequate. Bathrooms were well kept."
Ulemper: "I know you can't expect coach to be luxurious. But the space between seats in the airline industry in general have gotten ridiculously small. Words were exchanged between my wife and the lady (nothing extreme, but still) in the seat in front of her. When the lady leaned her seat back, my wife could barely watch her movie. All in all, I would definitely fly SAS again."
Fordeler: "Softest landing ever"
Ulemper: "Not much entertainment but a domestic flight"
Fordeler: "Quite a contrast between international and domestic flights. SAS had a blanket, pillow, water bottle, and earbuds on each seat. We were served TWO meals including a full dinner. Flight crew was very polite and responsive."
Fordeler: "I was very comfortable in the new seats, I did not have to recline or move for over eight hours"
Ulemper: "still there is not enough legroom for tall persons"
Fordeler: "Liked 2+4+2 seating"
Ulemper: "When passengers in front of us kept their seats reclined the entire trip, couldn't move, difficult to get in or out of seats. Had to ask flight attendants to ask them to raise seats, at least during meal service. Food was worst of any international flight we've been on and we fly internationally several times a year. Very poor selection of movies and map was not working this flight."
Ulemper: "On time, efficient, friendly staff"
Ulemper: "I hated flying on easyjet, there was NOTHING easy about it. hidden fees, horrible service, and flight delays. I am never flying with them again"
Fordeler: "A female pilot! Nice crew. Clean bathroom."
Ulemper: "No complimentary peanuts or cookies! Paying for soda or juice. Very tight legroom. Window wouldn't close."
Ulemper: "flight was delay for 30 mins. then another 30 mins because there are 15 passenger that miss their flight due to delay or there is not enough flight to transport them to Longyearbyen the next day. We are force to wait a total of more then a hour to board them and stuck on plane. And ofcuase when we landed. My SAS go luggage is last to come out because the late arrival passengers luggage all come out ahead. It is a most terrible experience I ever had with a SAS flight. Might as well consider flying norwegian airline!"
Fordeler: "Setene er behagelige, og selv i SAS Go er det mulig å legge setene lenger ned enn jeg er vant til hos en del andre flyselskaper i samme seteklasse."
Ulemper: "Det er ikke mulig å bestille spesialmåltid samtidig med billettene, man må ringe. Dette virker unødvendig tungvint, spesielt med tanke på at det var ekstra lang ventetid hos kundeservice i den aktuelle perioden. Heldigvis var det mulig å få hjelp via Facebook, men det er visst ikke vanlig."
Fordeler: "The entertainment system was very good. The crew were all efficient and courteous, with the exception of one crew member who was rather curt."
Ulemper: "Our plane arrived at IAD late due to a minor mechanical that was repaired at its previous destination. Consequently, we departed IAD almost two hours late, causing us to miss our connection in Copenhagen. Norwegian Air had a flight leaving shortly from Copenhagen to Rome, but the transfer agent told us SAS "does not re-book with Norwegian." Instead we were assigned to two more flights, one to Brussels, and another from Brussels to Rome. We arrived in Rome around 17:00 rather than 10:35 as scheduled, losing a full day of sight-seeing."
Ulemper: "Forsinkelse Lite utvalg av mat"
Fordeler: "I had a row to myself because I was a 1st class ticket holder but they didn't actually have 1st class seating."
Ulemper: "Smaller than average seat size."
Ulemper: "Planes are getting old. Seats are not the most comfortable."
Fordeler: "Boarding, comfort, cost of tickets"
Ulemper: "Cost to check bags was dramatically higher than for other airlines. As part of this trip we flew with 6 providers and the cost for bags with SAS was almost double."
Fordeler: "One included checked bag"
Ulemper: "We were being charged for bottled water and soda"
Fordeler: "SAS tilbyr forutsigbart god o tilstrekkelig service i alle avseende."
Ulemper: "Der var alt for litt mat å kjøpe ombord, tok slutt ... unødvendig irriterende på morgenfly."
Fordeler: "I was offered pizza and promised to get my money back as I would¨t reach my destination anyway. Still waiting for my enquiry about money,"
Ulemper: "The plane is very old and I¨ve been expecting this to happen. I wish they could set in a modern plane on this distance as the train also don¨t offer a proper connection."
Fordeler: "Modern plane, great entertainment system"
Ulemper: "Paying for booze, vegetarian breakfast is awful."
Fordeler: "What didn't I like? The crew was so friendly and helpful. The food was the best airplane food that I have ever eaten (the broccoli still had a crunch!). The seats were very comfortable and I loved the modern look of the plane!"
Fordeler: "passed out i-pads loaded with movies, magazines and music food was good"
Ulemper: "very small plane for trans-atlantic flight (17 rows) only one free soda, then they charge you"
Fordeler: "Crew were nice, boarding ok and on time, flight took shorter when planned."
Ulemper: "Premium seats didn't have enough leg room to stretch, they could change the wall into curtains as in Lufthansa."
Fordeler: "Quick flight easy on and off."
Ulemper: "Spørsmål om mat og underholdning bør få et alternativ med "ikke relevant" eller lignende, siden det mat evt må kjøpes og siden underholdning ikke alltid er et tilbud."
Ulemper: "Mat og underholdning er enten valgfritt (kan kjøpes) eller ikke-eksisterende og spørsmålene bør derfor kunne besvarer med "ikke relevant" eller lignende"
Fordeler: "Hyggelig personale"
Ulemper: "Dårlig luft."
Fordeler: "Clean and good food."
Ulemper: "It was a fine flight. Nothing to worry about. I liked it."
Actually getting my checked luggage back would have been nice
Ulemper: "The clarity about baggage fees, really unclear and very expensive."
Fordeler: "I couldn't take the fly. And no body answer! No by the phone, no body on the airport, no body on Facebook, I can't by the web. I need help and no body answer."
Ulemper: "Pleace call 666 394 865"
Fordeler: "The on-board entertainment"
Ulemper: "More food, more water"
Fordeler: "The crew was outstanding!"
Ulemper: "Slightly more comfortable seats would have been helpful."
Ulemper: "Grab business class upgrade offer - worth every penny."
Fordeler: "Flight was canceled"
Ulemper: "Flight was canceled"
Fordeler: "Personnel dans l’avion très agréable"
Ulemper: "A l’enregistrement la personne qui s’occupait de l’enregistrement des bagages était très arrogante. Elle a refusé de mettre tous mes bagages dans la soute cette demande était justifié par le fait que j’avais un bébé et une escale à Lisbonne."
Ulemper: "Too late with delay"
Fordeler: "Great Crew nice plane"
Ulemper: "Uncomfortable seats, not enough space for carry on, due to luggage cost is way overpriced, as well as seats too expensive"
Fordeler: "A good airline- I will use them again!"
Ulemper: "Flight was delayed 1 hour"
Fordeler: "We really enjoyed TAP Air Portugal and expect to fly with them again. Comfortable seats, pillow, blanket, and MEALS! Good ones with actual silver! USB charging port at every seat, with a good selection of movies. Great airline for a great price!"
Fordeler: "on time, food"
Ulemper: "I asked male attendant for pillow and blanket , he said no!!!!!!!!!!! foot rest would not stay in upright position, I could not remove remote from back of chair, outlet for headphones was broke."
Fordeler: "Planes clean and in good condition."
Ulemper: "Crowded and late departure."
Fordeler: "Everything great"
Fordeler: "Plane was good, service on board pretty good."
Ulemper: "Flight was delayed and we were never notified despite receiving multiple emails to ‘upgrade’ our flight. While checking in we attempted to upgrade 3 tickets to first class and were sent to 3 different areas in the airport with our luggage, having to wait in line each time. Didn’t provide vegaterian options on board. Weren’t given a gate ever after landing 5 hours late and were kept on board for half an hour making us miss a 2nd connection we had to rebook after the initial delay. A frustrating experience hat could have been made better with just some communication about what was going on."
Fordeler: "Good service, nice meal."
Ulemper: "No USB ports or movie choices. Entertainment screen very small."
Ulemper: "I paid for the upgrade to business class and is like wasting money, the seat on business class was not working good"
Fordeler: "I was on a 7 hour flight and the TAP airline service was very good. I had requested a vegan meal and they were able to accommodate me with no problem. Also they had a great selection of movies."
Ulemper: "I didn’t like that all the soap dispensers in both bathrooms were empty the whole flight. But good thing for the wet naps they offered and antibacterial I had in my purse."
Fordeler: "I love flying TAP because I love having extended layovers in Lisbon. Lisbon itself, including the airport, is easy to navigate. The food is great and the culture and architecture is gorgeous. For shorter trips TAP doesn't have as many amenities as other airlines, but on this trip the typical video screens with movies, music, etc. was available."
Ulemper: "In this particular flight there was a male airline attendant who was fabulous and who could speak many languages, including German. I noticed the other airline attendants seemed to be giving him a really hard time and weren't friendly at all. In fact, I rang a bell to ask for attendant help at one point and no one came to help. I was just a seat back from the area where the helpful airline attendant was available. I think that overall TAP flight staff could be a bit more open to being friendly. However, on the ground in Lisbon I've found the staff to be amazingly helpful."
Ulemper: "I needed to cancel my trip and no one could help me. Even with a fee!"
Ulemper: "The flight was delayed pre boarding and took longer than it should and thus missed our connection to London"
Ulemper: "Tha total absence of hard alcoholic beverages, no moderate cocktails"
Ulemper: "This airline company was looking like a scam. I was refused the flight. Then promised compensation, which was then refused again. Treated like kettle. Simply corrupt company."
Fordeler: "Nice plane, friendly and helpful staff... good service"
Ulemper: "There is only one unusual thing - the flight attendant was poking me to ask if I wanted food as I was clearly asleep and did not want to be bothered. There were still 90 minutes left till landing. Awkward and unnecessary and why in the world would she do that? Let people rest, please. :-)"
Fordeler: "Flight crew was very nice."
Ulemper: "I didn't like that on a 3:30 hour delay the passengers did not get information about the delay. Line for check-in was too long. More then 2 hours on the line to check-in. Uncomfortable seats (too tight)"
Fordeler: "Cabin staff was nice"
Ulemper: "Very cramped seating; rude baggage handlers; bad system for boarding"
Fordeler: "Good staff, Quick flight, Easy flight no problems. The biscuits are tasty."
Ulemper: "Seats need an inch or two more leg room for me, the biscuits they gave out were tasty but would of been really nice to have a sandwhich. But that's air travel these days. There was a slight problem with the air craft before we took off. Air conditioning was off and the door were closed while we sat there for 15 mins. They kept us well informed though, not the end of the world."
Ulemper: "Your change and return policy is a ripoff."
Ulemper: "2 hour delay for a 30 minute flight. Really?"
Ulemper: "They gave my 70-year old mother only a few hours notice that they were changing her one-stop four-hour 6AM flight into an 8AM multi stop 14-hour marathon. In fact, she was already asleep when they changed her flight, so she was already at the airport when she found out about the change. To do this to a 70-year old woman is reprehensible. Worse, after 2-hours with customer service, nobody there made any real attempt to remedy the situation or offer any compensation. Worst airline experience EVER."
Fordeler: "Great flight, cordial, good food (yes, it's possible), good entertainment !"
Ulemper: "Boarding process at the gate can be improved."
Fordeler: "Great service on board, very attentive crew. Great food (Yes, it was good), modern aircraft."
Ulemper: "The boarding process at Terminal could be easier and simpler. They told us to set up lines way before the actual call."
Ulemper: "The sizing device is much smaller than it needs to be for carry on roller bags. My bag was forced to be checked by the ground crew on this Tap flight. My bag is a normal sized carry on bag that has always fit on all flights. There was plenty of space on the aircraft for it. The ground crew also let others on with larger bags so they dont even apply their policy in a consistent manner. I will do my best to avoid TAP from now on."
Fordeler: "Staff was friendly and somewhat helpful, they were able to offer some compensation and hotel."
Ulemper: "I was placed on standby for my flight and ultimately did not get a seat. It took two hours to get a new flight sorted out and it didn't leave for 2 days. A massively inconvenient experience as I had a conference to attend and missed two days."
Ulemper: "I was so dissatisfied with the customer service and lack of help provided after a FULL and LARGE flight was cancelled to Lisbon (then ultimately to Rome for me). I would like a FULL refund for my flight plus my miles accredited to my account for the full trip to Rome."
Ulemper: "I found it very frustrating that we were told at the ticket counter the boarding would begin at 11:15am for a 12:45pm flight time. I arrived at the airport over two hrs in advance and then had to run a significant distance through the airport and sweat and be unnecessarily anxious waiting on the customs line only to arrive at the gate at 11:20am, to have my bags checked for a second time and then be unable to get any food or coffee before a flight that did not begin boarding for another 40 minutes. I did and still do not see the need for that additional luggage/security check and then being held at the gate for almost an extra hour for seemingly no reason at all."
Fordeler: "Crew, plane, service."
Ulemper: "Terribly long line in Lisbon airport to check in."
Fordeler: "Low cost"
Ulemper: "Kept switching gates"
Fordeler: "Stay away from TAP. I wish the people at the counter were just rude - they were tormenting us and lying to me about my luggage. When they found out I insisted on not checking my bag, they told me they would "keep it" in the meantime. Turned out they went ahead and threw the bag onto the plane. We ended up having to go find it at lost and found. They initially told me it was going to only take 5-10 mins to retrieve my luggage, but then 40 mins passed and still nothing. My poor mom had to wait by the empty belt - and boarding started and the luggage still wasn't there. They forced us to pay 35 euros (it's principle, not the money) when their policy said nothing about it when I booked it on the website. My mom was in tears and I had the worst few hours of my life. TAP - you are disgusting. It takes a lot for me to be upset but you really did everything out of your way to make us suffer. Even told us we might have to miss our flight. You put a huge dent on my trip."
Ulemper: "Please see above."
Fordeler: "Seating...cleanliness...service....crew was fabulous....food exceptional. Smooth flight."
Ulemper: "It wasn't at all the airline's fault, but this flight saw random searches at the gate of carry-on luggage + patdowns of selected passengers. I understand fully the imperatives for security, However it would be nice if there were some way to signal passengers that they might want to get to the gate early...... Fortunately I'd experienced it before (same flight out of Lisbon) and knew there was a good chance of a repeat...."
Fordeler: "TAP counter staff helped get seat assignments for knee injury. New aircraft with good video system and comfortable seats in Economy Plus. Crew was helpful. Food OK. Arrived on time."
Ulemper: "Not TAP's fault, but long lines at customs and security at Lisbon Airport made us run to arrive at gate for next flight. Again, not TAP's fault, but additional security check at the waiting area, opening carry-on baggage and emptying my purse seemed over the top."
Fordeler: "Not much"
Ulemper: "Very unorganized"
Ulemper: "Selfish and greedy people overbooking flights For their own gain. Completely screwed up all of our connections and plans on vacation. Front gate took no accountability."
Fordeler: "There was nothing I liked about this flight other than it got me to my destination alive. Food was plane food."
Ulemper: "Small seats (what made it worse was being seated between two "plus sized" people), no leg room, there was a pointless foot rest that was uncomfortable and lessened the leg room when down and cut off knee room when up, TV monitors in the whole center seating section were full of static with very limited channels. Constant updates over the loud speaker by the pilot and stewardess got annoying; felt like every 20-30 minutes and saying the same thing, and saying it in 3 different laugages."
Fordeler: "Website, check-in, boarding."
Ulemper: "Seat pitch"
Fordeler: "As noted above"
Alt er bra, ingen problem.
Fordeler: "Boeing Dreamliner was amazing. Very comfortable even in economy. Boarding very easy. We left and arrived exactly on time."
Ulemper: "You have to buy your own food and drinks. Priced on the high side. Bring your own sandwich and drinks."
Fordeler: "Rakk ikke flytoget, fordi det gikk FØR det sto at det skulle gå. Ble derfor for sein til flyet.."
Fordeler: "Flight crew was friendly and personable. Liked them very much!"
Ulemper: "Norwegian ground and boarding crews are terrible. No announcements and help queuing up the boarding crowd. It's in need of training and improvement."
Ulemper: "Canceled at one day before flight incurring much cost due to non refundable reservations."
Ulemper: "2.5 hours late, ground crew horrible."
Fordeler: "Kule karer i besetningen"
Ulemper: "Trangt når den i midten sitter bredbeint"
Ulemper: "Don't levy excess baggage charge in Biz class for minimal overweight. Much room for improvement in food. Partial recline seats not comfortable in Biz class Update movies. Allow on-line check-in Monte Carlo (to Oslo)."
Ulemper: "Legroom. Complimentary coffee."
Ulemper: "I didn’t fly . The service of vayama agent helping me change the flight instead of blocking my contact with the airline is very bad , I want a refund"
Fordeler: "The flight was very comfortable. Better than my expectations. Good entertainment. Food and drink on demand."
Ulemper: "Luggage allowance is pretty strict. You have to pay extra for everything more than a seat on the plane."
Ulemper: "Det var veldig trangt fly med altfor lite benplass."
Ulemper: "Their baggage policy is sneaky"
Fordeler: "The flight was on time"
Ulemper: "The crew was harsh and not nice The food was terrible"
Fordeler: "Gikk veldig raskt. De ansatte var hyggelige"
Fordeler: "The plane was huge and spacious. brand new and although I didn't have a meal, I was so comfortable on the plane."
Ulemper: "Offer free snacks & drink. even for low fare flights."
Fordeler: "Kom frem i live"
Ulemper: "Renhold, søppel og mat i setene. Veldig varmt i flyet før avgang og ble sittende en stund før avgang."
Ulemper: "We were charged a luggage fee even though when we reserved the flight they were included. This is completely a ripoff!! I will definitely begin the process of taking this to my attorney."
Ulemper: "att det inte blev den tiden på flyg ifrån Gardemoen som jag bokade skulle flyga kl 9tiden men blev 15tiden"
Fordeler: "Supert at den sure passasjeren i midten flyttet seg til kjente annet sted i flyet. Hun var sur fordi jeg hadde plass C som hun ville ha, jeg ba henne flytte seg til sin plass på en høflig måte. Det er en grunn til at jeg reserverer på forhånd."
Ulemper: "Maten var under enhver kritikk. Helt ihjelkokt i microen. Det som skulle være broccoli var blitt en grønngul gugge. Gulrøtter uten substans, og til slutt mørt kjøtt. Men alt for salt. Åja, glemte fløtepotetene. De var så mye varmet at den var brun og tørr helt igjennom."
Fordeler: "Ganske god mat."
Ulemper: "Alt for varierende temperatur ombord. Det gikk fra iskaldt til kjempevarmt flere ganger. To runder iskaldt og to med kjempevarme. Det må vel kunne gjøres noe med?"
Ulemper: "Avgangen var avlåst slik at vi ikke hadde noe sted å sitte ned mens vi ventet på avgang"
Ulemper: "Overhead bag to go cargo at cost of 100 fee. Bag then missed plane and was without clothes on landing. Norwegian rep at bag claim indicated I would be fully refunded for necessary clothes purchase and baggage fee, as next flight with bag would not arrive for 24 hours. They now refuse to reimburse"
Fordeler: "We didn’t crash"
Ulemper: "Internett virket bare tidvis og ikke i begynnelsen"
Ulemper: "Både tur og retur var forsinket med 30 og 60 minutter. Lite info som vanlig. Mistet transport videre som vanlig. Godt nyttår"
Fordeler: "Boarding was orderly. The staff were nice. This flight was not operated by Norwegian"
Ulemper: "The plane and seats were old. Old TVs. Temperature on plane was too hot food was beyond terrible"
Ulemper: "No drinks or food with our tickets. I didn’t know it was a different package."
Ulemper: "Forsinkelse. Både ved avreise og ved landing"
Ulemper: "First Class cabin in need of repairs, seats broken, media is archaic, crew tries hard but their tools and services are minimal. The premium food options make coach anywhere else seem grand and there are no amenities like a pillow etc. I knew most of this when booking and I don't really drink or eat much but really this product is sub par. Still I have a seat which becomes a bed and for long haul flights that's what I want. So there is that. Also no on line checkin and never try to call the customer service.......it's very 1990's. Finally Norw Air had to sub contract out the equipment and crew on this Rome to NYC flight. I understand the sub contractors seat are better than NA's First Class seats. Stay Tuned.....this was my first R/T.......I may give it one more try and report back."
Fordeler: "Service on board was friendly, very nice staff."
Ulemper: "My bag was lost, and no help available through Norwegian to find it. I just had a 1 day delay with them recently and will try to avoid this airline in the future."
Ulemper: "My flight from Oakland to Barcelona ( DY7076) was canceled on August 2 and I had to rebook a new flight for the next day, August 3. It means that I had to spend my time and my money in the US one more day and miss all the personal stuff I had to do in Barcelona on August 3. According to my rights, I might have my money back for this flight."
Ulemper: "Alltif forsinkelser og dårlig med beskjeder"
Ulemper: "Service, it was a cheap flight and a shitty flight"
Fordeler: "Polite crew, good fare"
Ulemper: "I did not eat the food so I cannot rate it."
Fordeler: "For a low cost airline its ok"
Ulemper: "The help this company is offering for delayed or lost luggage is less then minimal"
Fordeler: "Kanon bra flyvert.. veldig underholdene"
Fordeler: "On time and helpful stewads."
Ulemper: "Not serving meals to everyone. Ipaid more fir my ticket so I had a hot meal but my daughter and granddaughter had no food. They bought a salad and sandwiches. So bad almost inefible. How can a French originated flight made such bad food."
Fordeler: "Spacious, comfortable"
Ulemper: "No pillows, breakfast not very good"
Fordeler: "God plass, gode seter og hyggelig service."
Ulemper: "Middag var kun 1 av tre alternativer igjen når de kom til nest bakerste seteraden. Dette er litt for dårlig med tanke på premium bilettprisen. De løste det ved å hente mat fra lowfare cabinen og det etter at de hadde servert alle på premium."
Fordeler: "Worst ever. Never recommend to anyone."
Fordeler: "Really pleased they fly to Austin,Texas direct from London. They give a very cost effective alternative to BA. We upgraded to Premium for a reasonable fee. We liked the masses of leg room but on a night flight it is impossible for the middle/window passenger to escape as all seats are back with footrests extended. The cabin crew were very good. The plane was new and very clean. Roast beef salad for breakfast was tasty if unusual."
Ulemper: "Low cost premium is rare, and some cost cutting is understandable. That said....Premium seats weren’t that comfortable. I’m not too tall (6 feet) but they didn’t support my back well. There was no music entertainment so ensure you bring your own. There is plenty of power. The film selection is the same in both directions and pretty limited. Not a problem if you are sleeping though. Note: When upgraded you don’t seem to get all your prepaid extras refunded and we couldn’t choose our seats in Premium. There is no business lounge in Austin. (There was in Gatwick). The Norwegian app never linked to my reservation automatically. Some synchronisation work required there. Unlike other premium flights the drinks service was pretty limited. I didn’t enjoy eating out of a cardboard box, but the food was tasty."
Fordeler: "new plane, nice system for ordering food, good entertainment"
Fordeler: "That I had space in the overhead compartment for my carry-on despite the fact that the flight was completely full with seats all filled up. That the flight crew did not bother me as I slept."
Ulemper: "That the flight kept getting delayed. My friends and I could not go to our gate until closer to midnight because they had not announced the gate number until around that time. Then, when we boarded, it was packed full of people and we did not leave until after 1:00am, when it was scheduled to leave at 12:30am."
Ulemper: "My luggage was lost. Filed a case. Norwegian has no ide when I will get my suitcase."
Fordeler: "I rute begge veier."
Fordeler: "I believe the only thing I did like about the trip was the easement of getting checked to board the plane. Other than that, maybe just the price of my flight."
Ulemper: "Where to begin, first of all the flight was delayed. And not just one or two hours, but almost 5 hours! The communication from the boarding crew was atrocious, as they did not keep us informed until maybe an hour after the fact that it was already delayed. After finally being cleared to board we were all cramped and rushed on a shuttle from the waiting area to the plane. I've been on cramped planes before, but maybe not this badly. I received a middle seat, which was alright, but the amount of space to move around in was unacceptable. I attempted to load my carry on in the storage compartment overhead but it was all taken up. That made matters worse in terms of having space to stretch my feet out, as the person's next to me were not the kindest and kept cramping me even more. The delaying of my flight made me miss my check in to my hotel two hours later. I lost most of my day I'm being able to have free time before the check in due to it. Overall, I was not satisfied one bit with the airline service. I just hope that my return flight is a more pleasant one."