Check in working effective. Kind cabin personnel . Not too note storage place inside for carry on luggage .
Fordeler: "The crew is brilliant Punctual, spot on... 100% service delivery"
Fordeler: "Service was good. Flight attendants were friendly"
Ulemper: "The departure area at terminal 1 YYZ was crowded and not the most comfortable experience"
Fordeler: "Flight was good. The problem was the ticket purchased from Kayak was not as stated. Because there was a layover in Amsterdam, I was not able to check my bag all the way through to USA. AND I had to visit 5 counters to check bag, pay for bag at different counter and 3 other counters!"
Ulemper: "It would have been better if the ticket I purchased was the one that I selected. It was not as advertised. I searched for ticket that was translatlantic with one checked bag. BUT kayak booked an ECONOMY LIGHT fare that required payment. It was not as advertised and a total head ache for check in."
Fordeler: "Crew was super professional and friendly !"
Ulemper: "Little to no overhead cabin room to stow by my bag so had to place under my feet."
Fordeler: "Seat super comfortable!"
Ulemper: "Food service could've been better"
Fordeler: "Got an amazing pastry as a snack with tea, it was huge and really tasty!"
Ulemper: "Not much to say."
Fordeler: "Friendly and cheerful crew. Very generous with the drinks."
Ulemper: "Very very long walk from aircraft to Schiphol exit. I must have walked for 20 minutes to get out. Not really Lufthansa's fault though."
Ulemper: "Need air flow, seats were extremely uncomfortable, delayed flight. Munich airport staff was rude at the Business Lounge. Lied to us."
Ulemper: "Guy beside me was always sitting to his friends."
Fordeler: "it was great the crew was very friendly and the food was also good to my surprise definitely fly Lufthansa again"
Ulemper: "the seating is small there is not much room without touching the other person it is so small the one has a hard time to eat"
Fordeler: "Nice crew."
Ulemper: "Very cold. Always very cold in premium economy section on LH 747-8."
Fordeler: "Not a long flight, overhead lockers had space although I wasn't helped to find somewhere. Crew lovely otherwise."
Ulemper: "Boarding from a connecting flight wasn't enough time, esp as our duty free purchases were selected for additional screening. Food was identical to what we had been offered on previous flight, and the outbound one."
Ulemper: "I never fly United because the spirits aren’t free so I chose Lufthansa. You can imagine my disappointment when it became a United flight and had to pay. Lufthansa you’ve lost a customer here."
Fordeler: "Online check in, easy to board. Flight was on time."
Ulemper: "I wish there was a vegan option for the food/snack onboard."
Fordeler: "Our flight was delayed by over 45 minutes because of some technical issues with the plane but the crew serving us was ever smiling and very courteous. They were making jokes and never once did i see them frown at any demand made by any passenger. The food was very good despite being plane food too!"
Ulemper: "Delayed flight!"
Fordeler: "Very roomy seats, friendly attendants. Nice sunset. My sister liked the 'tour' of the airport on taxiing to the gate. I found it frustrating. The plane was about 30 minutes late which was nice because it took a while to get off our Munich flight, find our new gate and we ended up nearly running to the gate."
Ulemper: "I, again, didn't like walking down 3 flights of stairs, getting a crowded bus to take us to the plane. We are used to using a jetway to the plane. I realize that European airports are busier than American airports though."
Fordeler: "Although the flight to Frankfurt was delayed for more than an hour they made special arrangements to get on time to the next flight."
Ulemper: "I have no flight to connect to."
Fordeler: "Leg room"
Ulemper: "No internet"
Fordeler: "Everything except that cookie!"
Ulemper: "I liked everything except the cookie. It reminded me of the low quality supermarket American cookies, way too sweet and flavorless. They used to give little sandwiches, excellent in quality!!! A cookie is good too, but a better one would do a great difference! It was early morning, who would eat a sugary chocolate chip cookie for breakfast? But otherwise, I would fly with Lufthansa again in a heartbeat!!! Thank you!!!!!!"
Fordeler: "cabin crew were all very nice!"
Fordeler: "everything was good other than the entertainment package"
Ulemper: "not verymany movies to select"
Fordeler: "I'm more used to travelling on Ryanair routs so it was a most welcome suprise to experience lufthansa. I went out and back with ye and even though there was a small delay going out I made concections easily. Well done to all your team . Thanks. I will definitely use lufthansa whenever can."
Fordeler: "Upgraded from premium to Business class. Very good service and a good night slep."
Fordeler: "Lufthansa arranged for pickup with a van upon disembarking from my late flight from Pisa and took me through a special passport and security checkpoint so that I was able to catch my MUC-SFO flight. Flight departed late, but pilot made up all tge lost time in flight. Crew was professional, very polite and efficient."
Fordeler: "You guys did a great job. I've never seen boarding go so smooth, The self-serve boarding gate was better than any human."
Fordeler: "On time. Friendly helpful crew. Comfortable seats. Free wine with meals."
Fordeler: "Updates form Kayak were much better than any info from Lufthansa"
Ulemper: "Overbooked. Offering € 250 to stay. Serious delay"
Fordeler: "Great service !!!!"
Fordeler: "Lufthansa always does an excellent job, even with a gate change."
Fordeler: "I liked the in flight movies"
Ulemper: "Can't say there was anything I didn't."
Fordeler: "Lufthansa went out of their way to provide a meal accommodating my son's food allergies. I was quite impressed, since it was beyond their standard/listed offerings."
Fordeler: "crew, cleanliness"
Ulemper: "very little legroom, very uncomfortable for travellers who cannot afford business class"
Fordeler: "Efficient, pleasant inflight service! Nice snack/meal. On time!"
Ulemper: "Very tight connection and a long distance between gates. Advising customers of this in advance would be helpful."
Fordeler: "30 minutes late boarding; food quite simple; entertainmentsystem very faulty"
Fordeler: "The food"
Fordeler: "I like it , it was good"
Ulemper: "All was nice.Thanks. The Flight was good, only Some Turbulances , But is ok."
Fordeler: "Upgrade to business class. Staff was accommodating"
Ulemper: "Seats were situated next to the bathroom"
Fordeler: "The service and flight was smooth."
Ulemper: "Breakfast was terrible. We only got a croissant and jam. It would have been nice to have had an actual meal."
Fordeler: "Timely distribution of meals/drinks, uncommonly quick boarding and ... unboarding. I travel with a musical instrument and some airlines want to check it and some even insist on checking it, even though there is always plenty of room. This was a completely full flight and no one even mentioned the possibility of checking it; they put me in an early boarding line and put it in a closet. The way they handle this for myself and the other passenger with an instrument made our day, as well as making boarding smoother forbus and everyone else. Really excellent job on that!"
Ulemper: "Old televisions with somewhat limited entertainment options. Im tall and every seat in coach is too small for me, but thats the case on every flight ive been on."
Ulemper: "There was no entertainment service on the flught"
Ulemper: "On the way to Amsterdam from Chicago Seat 27C, the entertainment consul was completely broken. NO VIDEO NO MUSIC."
Fordeler: "Everything worked without drama or misstep."
Ulemper: "The bus from the terminal to the plane was odd, but worked out fine in the end."
Ulemper: "Seats have too little legroom. Even pushed to back in seat, my knees pushed seat in front of me. Not on person seemed to watch entertainment, because of the program you have to sign up for. Seems like basic tv or so could be free, even if there is charge for movies."
Fordeler: "Everything else was fine."
Ulemper: "I had paid for comfort seats ($140) extra. When I checked in at gate I was given another seat assignment (without explanation). It turned out to not be comfort seat, in fact it was the last row in the airplane. Had to get eh gate agent back, which was not fast. She said flight was full and a family had been spread out. I understand, but you can't just bump me from a paid and selected seat to a standard seat, especially on transatlantic flight after paying $140 extra. There was no apology. She went back to gate and little while later came back with a comfort seat. Some people seem not to have shown up as the seat next to me stayed open as well. It was very poorly handled."
Fordeler: "i am glad that i got there safely and ahead of time"
Ulemper: "it was NOT a lufthansa flight, which is what i was expecting and wanted. it was a united flight . i wanted to fly lufthansa because it is a higher quality experience than united, but for some reason after i bought the ticket i learned that united was operating the flight for lufthansa"
Seems strange when there are so few flights because of corona that everyone is stuffed into a bus to drive out to the plane for boarding instead of using the airbridge. Not sure what the reason for that was. No problem with using the airbridge on arrival. The flight itself was otherwise fine.
Fordeler: "Austrian Airlines is the best! Crew, food, drinks, entertainment, and plugins were all provided, and it was all very nice (and delicious food!)."
Ulemper: "Nothing! Love Austrian Airlines!"
Fordeler: "Nice crew"
Ulemper: "You give no room for passengers to sit comfortably. We are crammed in the airplane like sardines in a can. No legroom, small seats, etc."
Ulemper: "Buses to and from the plane. One driver left us in a full bus waiting for 20 minutes. When we arrived in Vienna, there was no bus to pick us up. We had to wait in the plane until one showed up."
Ulemper: "The food was so cheap... pasta and a muffin. I’ll be looking around for another airline."
Fordeler: "Arrival to the terminal was a breeze, and security was fast and efficient. What more can a traveler ask for?"
Ulemper: "The executive lounge was a bit crowded. But if that is my only complaint, that’s not too bad. A well designed airport!"
Ulemper: "I was switched seats against my will on board! Although i reserved the seat ahead of time when i got in i was pretty much forced to sit somewhere else. The staff handled the sitution in a very poor manner!"
Ulemper: "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."
Ulemper: "small seats,no LCD for each one,food nor so good."
Fordeler: "Good experience, service was good, and attendants were courteous"
Ulemper: "Passengers should be notified of the process of changing airplanes at Vienna. What a nightmare. We were scheduled for 50 minutes between flights. Not really enough. If we were aware of what was required it may have helped, however the distance we had to walk was rather extreme."
Ulemper: "You sold wrong tickets to customers. I booked economy tickets but I got Econony lite ticket. Had to pay extra charges. You shouldn’t make money to sell lower class tickets as regular."
Ulemper: "They were delayed on every one of my flights - missed connecting flight and had to be booked on a new flight which got in a midnight. Terrible!!"
Fordeler: "I get Airpoints with the flight, crew were lovely."
Ulemper: "Flight was overbooked, so a few delays (as they were asking if anyone would layover to release a seat) and they were being very strict on the one bag per traveller, but that’s fair enough considering it was busy."
Fordeler: "Both the Lufthansa crew and the well thought out layout of Frankfurt International made it a lot more comfortable to travel."
Ulemper: "more than one hour delay, crew didn't arrange anything for passengers who had to catch a connecting flight in a short time. And according to other passengers, Austrian's flights are always late for at least 30-45 minutes since recent years."
Fordeler: "Everything was great. Lovely and efficient crew. Sound not good on films but we were in economy so maybe just the disposable earbuds. A small point and didn’t spoil an otherwise great service."
Fordeler: "all good."
Ulemper: "austrian airlines female flight attendants have to wear ALL red. it seems a bit much."
Ulemper: "There was no entertainment at all. No movies, no music, absolutely nothing. If i could have rated it with no stars i would have."
Fordeler: "Flight schedule, boarding management"
Ulemper: "No WI-FI service during my return flight, limited options for tv news programs."
Fordeler: "The personal service, the meals and the accommodations - wonderful!"
Ulemper: "May bags didn't make the transfer and were sent on to me the following day."
Ulemper: "The business class was not really business class, I guess a 3 hour Business Class flight doesn’t have a seating configuration t Like the new A321. With all said Austrian Air is on the top of its field,"
Ulemper: "Sweet or saulty 'Snack' is a joke"
Ulemper: "Changing planes on Vienna was not easy so 1-hour layover was barely enough (required running)"
Fordeler: "The cabin temperature was ok"
Ulemper: "Check-in lady rude. Bag of salt crackers on plane. Flight crew not helpful."
Ulemper: "They are always delayed"
Ulemper: "My flight was Dec 11 at 8:00 from Budapest to Vienna. And from Viena I have to fly to Minsk. So on Dec 10 at 10:00 pm they send an e-mail to let me know that the flight from Budapest to Viena is canceled. I am glad that I decided to check my e-mail before I go to bad. So I try to call Austrian, but they work just from 8:00 am - 8:00 pm. I start to search all the info the site of Austrian, and find one phone number that seats be working 24 hours. So finally I got a person on the phone who was able to help me. ..."
Ulemper: "Entertainment options are limited. Austrian flight attendants were quite grumpy on this flight."
Fordeler: "too short to tell."
Ulemper: "Not applicable"
Fordeler: "Very orderly fashion onto boarding"
Ulemper: "My suitcase got destroyed"
Fordeler: "You guys have. Very professional crew !!"
Ulemper: "The customer service In Europe wasn’t helping out at all"
Fordeler: "Everything. Keep up the good work."
Fordeler: "Flight smoothness, service, friendliness, pilot experience, stewardesses (except for one), food, delicious."
Ulemper: "All flight attendants were great except for one tall with very short blonde hair. What a poor attitude! She really ruined my trip. There was not an exchange with her that was friendly and agreeable. When serving drinks a second time, she asked me what would I like to drink and I answered: What do you have? I had not asked the first time drinks were served since I knew I wanted orange juice. he second time, and not wanted to drink the same, I asked: what do you have? and her answer was: "Same as before". I had to let her know I had not asked before and then she proceeded to tell me the different drinks and finally added: My colleague will take care of you. She did not want to serve me. The first incident went I tried to use the bathroom in the back of the plane, she would tell people: "don"t use that one, I need that bathroom for......." ( not sure for what but her tone was so rude,that people walked to the other bathroom embarrassed). All I can say is that everything else was great, including the friendliness of all other crew, but that one ruined the experience. A third time I got up to walk to the bathroom and the seatbelt sign was on, but so it had been for a long time. She prompted me to go back to my seat. All others seem to do their job without been rude, Not sure why this one couldn't. Job stress? Not the passenger's problem. Besides that and the poor movie choices, everything else was great. I think the flight was delayed but to that point everything was going so smooth, I didn't even notice. I will fly Austrian again, and would love to visit Vienna. Please advise how to add the miles of my trip to my account. I booked in Kayak, left to Ohio from Miami running from hurricane Irma, my return from Ohio to Miami was cancelled and I had to embark on that long plan10 day trip without even returning home to Miami to pack. I totally forgot about putting the miles on my account on either ticket counter."
Fordeler: "The crew was very professional and kind and evetything was on time. The food is tasty."
Ulemper: "No entertainment at all."
Fordeler: "The plane crew was really nice always there for my needs."
Ulemper: "The seats were uncortable my chair was very wobbly."
Fordeler: "arrived early"
Ulemper: "Flight from Budapest to Vienna was too hot and the AC was not working properly."
Fordeler: "Attention during waiting time and inside cabin"
Fordeler: "Amazing crew, very good food and coffee. Extremely happy with the Austrian Airlines. From now on I will try to fly mainly with this company. Thank you to all crew members of flight 087 from Vienna to New York on Sunday, 29 May 2017."
Ulemper: "Flight was delayed an hour after boarding to wait for passengers from another flight. I understand waiting 10-15 mins but one hour was way too long."
Fordeler: "The plane itself was ok, the food also was ok."
Ulemper: "As usual, boarding in Miami airport is awful which is not exactly coming from austrian airlines, but they also took part in the unpleasant experience. The announcements were badly articulated, the boarding time was delayed and so on. Onboard, part of the crew completely refused to speak english."
Fordeler: "Short flight and the crew was attentive and pleasant."
Ulemper: "Loading of the bus to the terminal was slow only 1 bus was available."
Fordeler: "The staff was very pleasant"
Ulemper: "Very crowded plane!"
Fordeler: "Captain Schmidt greeting boarders. Spotless interior. Cheerful in flight staff. On time. Pleasant in flight refreshments. Smooth transitions through each phase of the flight. Prompt baggage delivery. I will always go out of my way to use Austrian Airlines."
Fordeler: "Alt gikk smertefritt og maten var veldig god! Ble møtt med meget god service."
Fordeler: "1st class should board last, it just makes mire sense for a lot of reasons. Also 8kg carry limit is rediculous and loosely enforced. We were clearly selected to check our bags. There were others with bags heavier and larger than ours that were permitted to stuff them in their overheads."
Ulemper: "De trenger å ha bedre kontroll på at passasjerer overholder smittevernsregler og sikkerhetsregler."
Fordeler: "Likte at det var punktlig og at de serverte drikke"
Ulemper: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Fordeler: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Ulemper: "Not happy to pay extra money for my case"
Ulemper: "Nothing special"
Ulemper: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Fordeler: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Ulemper: "Boarding was chaotic and congested with not much information or order."
Fordeler: "Great service"
Fordeler: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Fordeler: "Good flight, arriving well on time."
Fordeler: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Ulemper: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Fordeler: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Ulemper: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Fordeler: "We got a meal for a 1h flight only"
Ulemper: "No entertainment but normal for this type of flight"
Fordeler: "Arrived Early!"
Ulemper: "Left Late :-)"
Fordeler: "Fabulous trip with friendly, helpful staff"
Fordeler: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Ulemper: "Flight departing late."
Fordeler: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Fordeler: "Good information and helpfil boarding."
Ulemper: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Fordeler: "Booked extra room seat which gave me good room for seating"
Fordeler: "The aircraft was clean"
Ulemper: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Fordeler: "Good flights. Good prices."
Fordeler: "Seats were comfortable"
Ulemper: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Ulemper: "Crowded seating, wake-up for breakfast service two hours before arrival"
Fordeler: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Ulemper: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Fordeler: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Ulemper: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Fordeler: "In flight food was enjoyable"
Fordeler: "The food and the punctuality"
Ulemper: "The technology in interteiment is not touch screen"
Fordeler: "Everything. A truly faultless experience!"
Ulemper: "Dutch sub titels would be nice."
Fordeler: "Service provided by the staff"
Ulemper: "The navigation of the entertainment system is not very friendly"
Ulemper: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Fordeler: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Fordeler: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Ulemper: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Ulemper: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
Fordeler: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Ulemper: "The entertainment was quite dated and didn't have new movies etc"
Fordeler: "No chargers or tv on planes"
Ulemper: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Ulemper: "The bags where damaged from the staff"
Ulemper: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Fordeler: "The cabin crew, the flight and communication and the cleanliness of the plane."
Ulemper: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Fordeler: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Ulemper: "The seats in economy were a little too small for a 12 hour flight"
Fordeler: "Crew service"
Ulemper: "Flight delayed."
Fordeler: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Ulemper: "Nothing to improve"
Fordeler: "Free wee cake."
Ulemper: "Nothing in particular."
Ulemper: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Fordeler: "Quick (relatively) flight."
Ulemper: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
Fordeler: "Atmosphere, crew were very professional and friendly"
Ulemper: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Ulemper: "Kommer ikke på noe"
Fordeler: "Seat space was good for a short flight, inclusive of free snack and drink."
Ulemper: "Too much overoverhead luggage."
Fordeler: "Alt gikk greit så totalt sett fornøyd, dro før tiden og landet før så da fikk vi bedre tid i Amsterdam før neste avgang. Hyggelig besetning."
Ulemper: "Helt grei mat men ikke noe mer enn det."
SAS er i ferd med å bli håpløst utdatert for business reisende, dessverre. Man kaller det Plus og selger det inn som en business class, men det er jo bare tull... Reise fra CPH til Island var med Icelandair, full business og topp service, reise fra Reykjavik til Oslo, med SAS, var et svært gammelt fly, gamle og dårlige seter, fullt av mennesker som sild i tønne og dårlig mat. Mens flyet fra Oslo til Stavanger var nytt, alt var bedre men det burde vært motsatt; lengre distanser, bedre komfort, for fullt betalende passasjerer, men det tenker ikke SAS på. Jeg faser ut SAS fra nå av og vil fly mest mulig med andre selskap ut fra Stavanger, så det blir nok mer KLM fra nå av..
Fordeler: "I was able to log on the my booking and select aisle seats for no additional cost (surprisingly). Made the short flight much more comfortable."
Fordeler: "The plane was nice and comfortable. The flight was only about 40 minutes."
Ulemper: "Everything was fine. A very quick, easy flight at the end of a long day for me."
Ulemper: "At det var INNMARI varmt i flyet til vi kom oppi lufta At det var et ganske fullt, trangt, bittelite fly"
Fordeler: "SAS oversjøisk er nesten alltid veldig bra"
Fordeler: "Nice crew! New A320!"
Ulemper: "One automat in the boarding area was malfunctioning and the lady working just gasped and looked bored. But we was seated in time anyway."
Ulemper: "Spørsmål om underholdning og mat bør få et valg med «ikke relevant»"
Fordeler: "Everything was bearly acceptable"
Ulemper: "I asked the stewardess if she could fill my water bottle and was actually told that only one glass of water per person was allowed! Next time I would try Norwegian Air, which is known as a budget airline."
Fordeler: "Efficient, on-time service; plenty of overhead storage room."
Ulemper: "Small cramped seats were inappropriate for an international flight."
Fordeler: "Timing is good"
Ulemper: "To craody"
Fordeler: "I liked that it was available for me to return to Amsterdam in such late notice. Got there quickly and even earlier (10 mins) then expected."
Ulemper: "No on offered me anything to drink or a snack the entire flight or even a hand towel but others in front and behind me were receiving them. I didnt even feel acknowledged during the flight. Even though the tine was good, the price was way too high but since I was desperate I paid it."
Fordeler: "Flight attendants"
Ulemper: "Hottest I have ever been in a plane (we were in 40G and H) and I “run cold”. We were sweating and drinking water like crazy (they gave us one bottle and did not routinely walk the aisles handing out more). Luckily we brought our own water. Early June and headed to Scandinavia, not someplace hot. Seats were hard and I put my unused blankets under me."
Fordeler: "Everything about the flight was wonderful except baggage claim, in BOTH directions."
Ulemper: "It could have been the perfect trip, but I am not sure why SAS baggage handling is so mediocre. In both the flights from EWR to OSLO and back, every aspect of the trip was super, except for the wait for baggage. In Oslo, I estimate having waited at least a half an hour at the carousel before the bags started showing up, and the same in Newark. We had long cleared Immigration, which normally is not a speedy process, and yet still had to wait at least 20 minutes for the FIRST bag to appear on the carousel. Most annoying, particularly after a relatively long flight, and especially for transfer passengers who needed to recheck their bags to continue to other destinations."
Ulemper: "Was overlooked by the pursor a couple times - he probably had a lot on his plate. Also, the "snack" at the end of the trip was sorely lacking! Especially for a 7 hour flight. The bathrooms were gross & out of toilet paper. And it seemed like one was locked constantly...?"
Fordeler: "on time polite staff comfortable flights with free coffee"
Ulemper: "charging for bags"
Fordeler: "Easy boarding. Friendly staff"
Fordeler: "We were in an empty Plus cabin at front. Coming from Miami, the hot towel service would have been nice. I blinked and missed the service. They will quickly skip you if they can. Food weird. Salmon in a box with no bread or rice or anything and a strange savory muffin. Ate neither. No entertainment."
Ulemper: "See above. Sorry. Nothing was good. Came in 10 mins early!"
Fordeler: "Flight was on time. Boarding was simple and easy. Staff were excellent in handling the boarding process and very prompt in getting people seated/luggage put in to overhead lockers, free tea and coffee was provided which assured that extra comfort, would definitely recommend."
Ulemper: "This has nothing directly with SAS, but since I experienced it during my flight there, they are responsible of it. I was waiting for the flight at the OSLO airport waiting for the flight to LONDON. I had ample time to work on my computer. In the big room by the gate there was only one spot where I found three electrical sockets hanging from a pillar or post. To my dismay none worked. My plug would fall off from each. To document, I took the pictures of the useless sockets... I complained to the lady at the boarding desk (she left before the SAS staff moved in), she did not even care... This experience frustrated me and turned an otherwise pleasant trip into a bitter one. Please install some working sockets in your waiting room! Flight SK 809 Confirmation: LN9M6O Departure: Oslo & other airports (OSL) Arrival: Heathrow (LHR) Time: Sat Dec 2 2017 3:05 pm CET - Sat Dec 2 2017 4:25 pm GMT Peace, Edip Yuksel +1 520 481 1919"
Fordeler: "Really good price, excellent service."
Ulemper: "A silly point, but I would appreciate fewer announcements when I’m watching a movie. (Laughing out loud)"
Fordeler: "Food was good and so was the entertainment on board"
Ulemper: "Issues with boarding due to problems with brakes so flight was delayed by 3 hours. No food or drinks were offered"
Fordeler: "Efficient processing of passengers onto aircraft."
Fordeler: "I liked that boarding and take off went smoothly. The cabin crew was extremely nice and always was there when you need something!"
Ulemper: "There was no snack served."
Fordeler: "On schedule,great crew"
Fordeler: "Plane was quite empty"
Ulemper: "Plane wasn't in the best shape"
Ulemper: "I was really disappointed at finding out at luggage check-in that I had to pay extra (£60.00) for my one regular-size suitcase. On the return flight I was told that this amount would be - as it turned out in my case - less than half, if I called SAS a day before departure. Why did I have to pay for the checked luggage at all?"
Fordeler: "It was100 % flawless and I recommend the SAS airline to all. The airline staff is great and the food is good."
Ulemper: "As previously stated, I think the airline should do a better job in answering phone calls. If they do answer the phone (1-800-221-2350), they either put you on hold for a whole day or, if you leave your phone no. and name to have them call you back, they never do . I am not the only person who has this experience. It is too bad because if this continues, the airline will loose business and I would hate to see that. However, I still will use KAYAK"
Fordeler: "I have no complaints. Will recommend SAS to all my friend. Thank you."
Ulemper: "I do not like the way they conduct their business from the office never returning phone calls as we are trying to get our questions answered. Would also be nice if the airline would use JFK instead of Liberty in Newark. Thank you."
Ulemper: "flight was delay for 30 mins. then another 30 mins because there are 15 passenger that miss their flight due to delay or there is not enough flight to transport them to Longyearbyen the next day. We are force to wait a total of more then a hour to board them and stuck on plane. And ofcuase when we landed. My SAS go luggage is last to come out because the late arrival passengers luggage all come out ahead. It is a most terrible experience I ever had with a SAS flight. Might as well consider flying norwegian airline!"
Fordeler: "All good with SAS. Not good with me. I forgot to ask for a window seat."
Ulemper: "I makes down for food and entertainment but food could be bought and provided entertainment is not necessary for short flights with such good views of beautiful Norway."
Ulemper: "Tried THREE hours to get a phone picked up to cancel my flight the day before this scheduled flight. My friends booked with Expedia the exact itinerary and were able to reach a human and we're told that SAS always reimburses for cancellations. I finally emailed vayamas/kayak to cancel and 5 days later received a reply that there was no cancellation refund. Apparently Kayak provides a no communication/no refund policy. My travel companion had the opposite experience with Expedia."
Fordeler: "Comfy seats. Good good service. Great video options."
Ulemper: "SAS staff seems sort of cold and cranky."
Fordeler: "Setene er behagelige, og selv i SAS Go er det mulig å legge setene lenger ned enn jeg er vant til hos en del andre flyselskaper i samme seteklasse."
Ulemper: "Det er ikke mulig å bestille spesialmåltid samtidig med billettene, man må ringe. Dette virker unødvendig tungvint, spesielt med tanke på at det var ekstra lang ventetid hos kundeservice i den aktuelle perioden. Heldigvis var det mulig å få hjelp via Facebook, men det er visst ikke vanlig."
Fordeler: "Good legroom good food in early"
Ulemper: "Waiting area at gate to small not jalf as much seating as needed"
Fordeler: "Nothing to be honest"
Ulemper: "Checkin was a disaster, girl was not aware of anything she was doing and after over ten minutes of explainatiin she still put me and my bags on a wrong flight. Lady at the boarding gate tried to help and finally managed to send me and my bag in the same flight. Even bigger disappointment was that I booked a business class seat and paid three times more money then a normal economy ticket, there wasn't any business class seat and all seats were occupied in the front rows. Staff was generally rude and not willing to help."
Ulemper: "Forsinkelse Lite utvalg av mat"
Ulemper: "Planes are getting old. Seats are not the most comfortable."
Fordeler: "The crew was lovely"
Ulemper: "No entertainment or any special difference between business and coach except you get a meal. Seats are the same as economy and the bathrooms are shared. Why bother paying extra?"
Fordeler: "SAS tilbyr forutsigbart god o tilstrekkelig service i alle avseende."
Ulemper: "Der var alt for litt mat å kjøpe ombord, tok slutt ... unødvendig irriterende på morgenfly."
Fordeler: "Flight attendant was friendly, tea or coffee offer."
Ulemper: "How much really does it cost to offer a juice when the people are travelling at 7 am?"
Ulemper: "I understood I could check one bag. Nope. Checking one bag cost me $67. So much for saving money."
Ulemper: "Discovered that I would have to pay 70 euro for my bag check-in. Not fun at all."
Ulemper: "Spørsmål om mat og underholdning bør få et alternativ med "ikke relevant" eller lignende, siden det mat evt må kjøpes og siden underholdning ikke alltid er et tilbud."
Ulemper: "Mat og underholdning er enten valgfritt (kan kjøpes) eller ikke-eksisterende og spørsmålene bør derfor kunne besvarer med "ikke relevant" eller lignende"
Ulemper: "No one from the flight crew gave us the border card. We waited in the border line only to be told once we reached the front that we needed to leave the line to fill one out. No guest on the Oslo to Edinburgh flight was given one."
Fordeler: "Hyggelig personale"
Ulemper: "Dårlig luft."
Fordeler: "SAS agent in Oslo was very nice and quickly rebooked our flight to Bergen when we missed our scheduled one due to luggage delays and confusion at Oslo as to Customs procedure."
Fordeler: "Very friendly"
Fordeler: "All was super!"
Ulemper: "All was great!"
Fordeler: "Nice stuff."
Ulemper: "Probably teleportation?"
Fordeler: "The crew, plane and procedure was all great."
Ulemper: "Part of out luggage was disassembled during transit and part was missing afterwards... part of the luggage was missing."
Fordeler: "Arrival in time"
Ulemper: "Compartment for hand luggage was full, no space"
Ulemper: "Flying with the same company from Vilnius, only on Riga they decided to weight the cabin bags. I understand the police, the limit weight, but they should apply it from the first flight, not just half way"
Ulemper: "Not mentioned that in Munich I had to change terminal and pass again on security check. If I would have bought some bottles in Vilnius or Riga duty free, I would have had problems"
Fordeler: "The airplane was brand new. The crew was very friendly"
Fordeler: "everything was good enough"
Ulemper: "I would like a meal and drinks on the board"
Fordeler: "They just wanted more money. Charged us one small carry-on bag over 60 Euro! Ridiculous. Horrible airline, will never fly with airBaltic."
Ulemper: "They should have told us that one person can only bring one bag. we just flew with Ryanair and Easyjet, which allow one carryne and one bag. Again, will never fly with such horrible airBaltic, never!!!"
Fordeler: "Very nice and comfortable place by Air Baltic. Nice and polite crew."
Ulemper: "Flight was delayed"
Fordeler: "It was a fairly ordinary flight"
Ulemper: "Our luggage never arrived at our destination, perhaps something to do with a connecting flight although there were 2 hrs 15 mins between connections. After informing Male Airport, a message was sent to Condor. No news all day. Next day lodged complaint replied they're investigating. Holiday ruined"
Fordeler: "Simple no frills airline"
Fordeler: "Crew were efficient and friendly."
Ulemper: "Coffee creamer sachets are insufficient in quantity for the coffee. Even with two sachets the coffee was still nearly black. The flight was full and the cost of checked in luggage ensured everyone used their carry on allowance. As a consequence, overhead bins were full. I left one bag at the front of the plane and had another at my feet. However, it was a short flight, so not too unbearable."
Ulemper: "Flight was late"
Ulemper: "When I got to the check-in desk, I was told to get out of line and check in online. It wasn't a big deal, but it would have been good to know that it was necessary to do this so I didn't wait in line for a long time."
Fordeler: "My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue."
Fordeler: "Short, convenient, direct, value for money."
Ulemper: "Not comfortable, small plane."
Ulemper: "Abigail in MLA (Luqa Intl Malta), one of the sassiest and unhelpful agents I have met. Ask for payment for baggage, does something with my credit card- then tells me I need to go to another desk to pay. So inefficient. This on top of her and her gate buddy screwing around at the desk throwing things at each other. Professionalism is not here. To top it off, the plane sat on the tarmac for 40 minutes and we just about missed our connection. Dirty plane too, gum stains on carpet and dirty seats. Will not fly with these clowns again."
Fordeler: "Nice new plane, on time."
Ulemper: "I pre-paid two checked bags (one each for my husband and myself). At check in we were told I had not done this and we had to go pay at another desk in the airport and come back to the check in line, 40 euros each. I showed the agent my paperwork that showed one bag each--it was not explicit on the paper whether this was the allowance or what I had paid--and she shrugged and said "Bad information. You have to pay now and you can take it up with the airline later." This will be a pain in the neck."
Ulemper: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
Fordeler: "Everything was excellent"
Ulemper: "Nothing. All was good"
Fordeler: "Flight was short and sweet, no problems to report."
Fordeler: "Easy for my friend and I"
Ulemper: "We had to pay for 3 pieces of luggage, including my hand luggage. It came to about $150 dollars. When i booked the flight, it did not indicate anything about this extra change so be ware of this. The flight itself was quite inexpensive."
Ulemper: "I needed to cancel the flight a month before, and I got no refund"
Fordeler: "We arrived safely. Bilingual staff."
Ulemper: "The seats are worn and creek with every movement. There is very limited leg room even for someone who is short. When the person in front of you leans back it is impossible to reach your hand baggage or do anything but lay back in your seat. The landing was safe but not at all comfortable."
Fordeler: "The helpful ground person at check-in."
Ulemper: "This airline company looks a like person who is begging for money. First time in my life I paid for the luggage. 40 Euros!!! what for? Apparently Air Baltic has no clue about how to run a service business. Somebody has to teach them this naked reality: IN SERVICE BUSINESS YOUR CUSTOMERS ARE YOUR MAJOR MARKETING ASSETS! They don't even serve a glass of water, apparently they could not manage to integrate it in the ticket price. But they dare to get thirsty and unhappy customers on the plane. Anyways: This airline company is charging extra for luggage. And I could not see this anywhere when I was buying ticket online. If I knew I'd never buy the ticket from Airbaltic. "Not writing it clearly and visible at the time of ticket purchase" is certainly tricking and misleading us. This is a crime!"
Ulemper: "The flight was cancelled, so I did not make to the my connection flight with different carrier. I had to reschedule the flight and stay in the hotel overnight. AirBaltic refused to compensate for my looses due to thair fault, castomer service is very poor, they took refusal position right away. Air Baltic planes are very old and no air conditioning, avoid air Baltic."
Ulemper: "I was flying transit, but I had to go through the check-in in Paris. At the check-in they started to make problems about my carry-on luggage. I had just two flights from the United States behind me and no problems at all and suddenly I can't fly with my carry-on luggage? I didn't like the AirBaltic check-in service."
Fordeler: "It got me from point A to point B."
Ulemper: "Seat was uncomfortable and next to an odorous toilet."
Ulemper: "My flight was delayed, and I missed my connecting flight. Next flight was 8 hours later. They did put me on this flight but didn't give any assistance to help me with another connecting flight because it was a different company. Voucher for a cup of coffee didn't cover all the troubles I had to go through."
Ulemper: "paying for water!"
Ulemper: "Who charges for coffee, jeez"
Fordeler: "They did provide a 6 euro food voucher once it was clear the flight was going to be over 2 hours late. The flight and land crew did their best to keep everyone calm under bad circumstances."
Ulemper: "Flight was just under 3 hours late (long enough to kill most of the day, but just under what is needed to pay compensation). First they said it was problems in Amsterdam, then problems with the plane, then traffic in Amsterdam. It was hard to tell what was true and what was avoiding penalties (it is possible that equipment issues caused them to lose their spot, and get caught in traffic delays). I hate that they charge 2.5 euros for water on the flight. Their carryon rules only allow us to take the smallest of bags (smaller than other airlines) but when I got on the plane, lots of people had medium sized carryons."
Fordeler: "I was surprised by the professionalism of air Baltic employees. They dressed well."
Fordeler: "It's very inexpensive, especially if you fly with only with a carry-on luggage. On-board service has always been excellent."
Ulemper: "The check-in process is horrible, regardless of the airport you are flying from. It's just the trademark of Air Baltic. I learned my lesson and pay extra to use the priority check in line, as well as boarding. Otherwise you end up staying in a VERY long line. This time I was bumped from the seat that I picked when booking my flight, which was still assigned to me when I checked in online. No explanation or heads-up, I was just handed a paper boarding pass when I checked my bag, and only after I was past security line I realized that I was bumped from row 4 to row 10. I was able to get a seat in row 4 again at the gate, but not the same seat. Also, there was no priority boarding, even though I paid for it. Given this experience I will only fly this airline if I can get away with a carry on, thus avoiding the check in desk altogether."
Fordeler: "Flight was on time which was surprising given a late snow storm in Tallinn."
Ulemper: "The flight was fully booked, and the system re-assigned seats for a number of passengers. This created confusion as passengers arrived to their assigned seats to find other passengers in the seats. There also appeared to be a miscommunication between the crew as some crew members said to passengers whose seats were taken they should sit anywhere, whereas other crew members tried to get everyone back in their assigned seats. This was frustrating. Also the overhead bin lockers are very difficult to open"
Fordeler: "Quick boarding once the plane finally arrived. Planes are new."
Ulemper: "Flight was delayed approximately 45 minutes as a result of late arrival of aircraft - surprising since it was a morning flight.. I am 6ft2, leg room is VERY tight. I slept most of the flight so cannot speak to food or entertainment. Watch out for the fees! 5 euro per leg for a seat assignment 60 euro to check bags."
Fordeler: "Boarding was efficient."
Ulemper: "No free food or drink of any kind. That would have been okay since prices were reasonable. However, they completely skipped my row on my side of the plane, and I had to use the call button to get service."
Fordeler: "Friendly crew, tons of meal options, good price."
Ulemper: "Checked in luggage is only 20kg, there's no entertainment in flight."
Fordeler: "New Planes, crew"
Ulemper: "Entertainment cost !!!"
Fordeler: "Booked on kayak and wasn't clear at all about check in or tickets, I looked many times. No way of checking in or getting boarding passes had to pay an arm and a leg at the gate. Also had to pay to check my bag on a half full flight. Have never had to check same bag with Ryanair on over 10 flights now. Will never use this airline again."
Fordeler: "On time"
Ulemper: "Mediocre crew Pricing policy makes you feel like a fool. Ex : if you book not directly from their website, you won't receive a email asking to check online and will end up paying a 30e fee at the counter."
Ulemper: "Riga to vilnius delayed 2 hours"
Fordeler: "Boarding, comfort"
Ulemper: "SAS didn't let me check in my flight to final distinction, so I had a problem."
Ulemper: "The flight from Zurich to Riga and especially the landing was terrible. I travel a lot and this was among the worst flights I have had. I felt as if the pilot was not in control of the plane."
Fordeler: "I liked absolutely nothing!"
Ulemper: "I didn't like anything about AirBaltic and will never fly with them again!!! If you can avoid them, do yourself the favor and do so. They forced me to check in my bag at the gate claiming that my luggage was too large to be a carry-on, even though I have traveled the world with the same carry-on and the person at the check in counter did not mention anything about the size of my carry-on when I checked in for this flight. This seemed like a stupid pathetic scheme to get more money from their customers. The in flight experience proceeded to be even more pathetic: they don't even serve you water, you have to purchase even such "luxury". What kind of airline doesn't even offer free water to their customers??? It is simply called a human courtesy! This was by far the most pathetic airline business I have ever come across."