There was difficulty with my connecting flight due to inconsistent COVID regulations. I was almost not allowed on, despite fulfilling all my requirements for my destination country. I was over-billed by Alaska Airlines for my luggage as well.
A to Z on this flight was just great!
Ulemper: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Ulemper: "Poor customer service and lack of care for loyal passengers"
Ulemper: "Entertainment and access to Wifi"
Fordeler: "everything, the crew was efficient"
Ulemper: "more African entertainment to be added on the Johannesburg route"
Fordeler: "Nothing special."
Ulemper: "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
Ulemper: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Fordeler: "Superior standard"
Fordeler: "Very cramped seats"
Fordeler: "Super friendly crew. Enough food and drink."
Fordeler: "Amazing services and foods"
Ulemper: "The business class seat was great"
Ulemper: "Nothing comment."
Fordeler: "All crew members are very friendly and helpful, good service."
Ulemper: "All over flight i feel good time, i don't feel boring all friendly staff, good service choice of food i like."
Fordeler: "I like all"
Fordeler: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Ulemper: "A little more leg room."
Fordeler: "Perfect timing"
Ulemper: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
Fordeler: "Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft."
Fordeler: "I loved everything! The plane was well maintained, the crew were friendly and attentive, the flight was comfortable even for such long hours. Food was also great! In flight entertainment had recent movies and shows, even international selections."
Fordeler: "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."
Fordeler: "Friendly crew I like that a lot. The diabetes food choice ecselent Thank you"
Ulemper: "The toilets were very dirty"
Ulemper: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
Fordeler: "Staying in a hotel for 24 hours."
Ulemper: "Not actually making it to Japan."
Ulemper: "Delayed 2 hours behind schedule"
Fordeler: "Amazing service!"
Fordeler: "The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows."
Ulemper: "Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone."
Ulemper: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
Fordeler: "Service was spot on and food was good. Very comfortable flight overall."
Fordeler: "Not much"
Ulemper: "Not as good as they were once"
Fordeler: "Service and food"
Fordeler: "I've always flown Singapore airlines wherever possible. Standards are unbeatable until this flight..."
Ulemper: "The dinner was terrible. I am a long time customer of Singapore Airlines and I know where the standard are. The food on this flight was the worst I've seen. The starter (vermicelli) was overly salty, dry and severely undercooked. The main course was acceptable but the portion of chicken was more like side dish not main. Missing sides."
Fordeler: "Crew very good as was entertainments system"
Ulemper: "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
Fordeler: "Crew, cabin and food."
Ulemper: "Lack of entertainment console at each seat"
Fordeler: "Overall experience and wonderful crew"
Ulemper: "Nothing really."
Fordeler: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Ulemper: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
Fordeler: "Food, entertainment, cleanliness of the restrooms"
Ulemper: "I was travelling with a toddler and they did not have a toy or activity to give her on a 15 hour flight. We were told to keep our seats upright during meal times and to keeo our window shutters down during other times. This made sense. But there were passengers right in front of us who had their seats reclined during meal time and the crew did not tell them anything."
Fordeler: "Made Econ class feel like biz :)"
Fordeler: "Everything is excellent!"
Fordeler: "Best coach experience I have had. Good airplane food. Gracious service. Tail wind made us early which was a good thing because LAX is such a mess and it would have been difficult to make our connection with the long bus ride and 2.5 mile walk to the Alaska terminal."
Fordeler: "The crew Were so attentive. And Also not untrusive. If i was asleep they left me and offered me food and drink when i woke. Excellent airline."
Fordeler: "Friendly staff, excellent customer service, great food"
Fordeler: "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
Ulemper: "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."
Fordeler: "Did not enjoy the vegetarian menu -cold noodles not appealing. Alcoholic drinks very hard to obtain .. orders taken but not received. Service was friendly though"
Fordeler: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"
Ulemper: "Plane was delayed and no apologies were made. We had to rush to our connecting flight."
Fordeler: "Crew was outstanding"
Ulemper: "No sound on my entertainment system"
Fordeler: "Had a row to myself to stretch out. Not crowded, no wait for bathrooms. I like the warm washcloths after we settled in and before meals. Plenty of blankets and pillows."
Ulemper: "Food was ok, not super high quality."
Fordeler: "Wifi !!!!"
Ulemper: "Bigger seats"
Fordeler: "Tripulación muy atenta"
Fordeler: "Too crowded"
Ulemper: "One more staff will be better"
Fordeler: "The service as usual on Qatar is excellent"
Ulemper: "2-2-2 setup is old style for business class and while the seats were nice it means either you are stuck by the window or need to move to let others out in the aisle"
Fordeler: "All crews are helpful especially to parents traveling with young kid."
Ulemper: "More variety of food would be great"
Fordeler: "Good Service.Efficient"
Ulemper: "No Phone charging facilities on back of the seat unlike other Qatar aircraft."
Fordeler: "The Crew was amazing. The Seat were the best Selling point fort business class"
Ulemper: "More space for the arm rest ans legs space"
Ulemper: "Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun)."
Fordeler: "Good service/Crew food quality and choice good."
Ulemper: "Need more choice of British TV Programmes rather than American"
Fordeler: "Good entertainment."
Ulemper: "Very cramped seating."
Fordeler: "Good leg space, friendly crew, excellent plane."
Ulemper: "This is for ALL airlines: It takes so long to get off the plane!"
Fordeler: "Plane was very empty so it allowed us to spread out."
Ulemper: "Cabin noise was loud. There was a high pitched whine throughout the whole trip."
Fordeler: "Went out of their way to be helpful"
Fordeler: "Gave food vouchers due to extended layover. Marché food quality is average at best."
Ulemper: "Biggest problem was late arrival, missing connection. Lateness caused by them at first, then a departing passenger caused further delay. But they were late to begin with. Next problem was their REFUSAL to give me an aisle seat. I reserved an aisle seat originally, aisle seats were available when I tried to change, but agent REFUSED to accommodate me with either aisle or window. Sat in middle with huge guy next to me. Very uncomfortable. Food was mediocre on this leg. Oh, and late departing AGAIN. Will seriously look for other options on next trip."
Fordeler: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight."
Fordeler: "Crew were good, food was decent"
Ulemper: "Equipment/electronics was a bit dated."
Fordeler: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Fordeler: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Ulemper: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"
Fordeler: "Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature"
Ulemper: "When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate"
Fordeler: "Individual service, happy and natural looking crew, comfort and company aim."
Fordeler: "The flight attendants were very friendly. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Fordeler: "everything went smoothly, no delays, boarding was easy and quick"
Fordeler: "All around great airline. Comfortable for super long flights and completely accommodating."
Fordeler: "Flight attendants very nice"
Ulemper: "Boarding at JFK. PHONEY wheel chair users. Saw a woman with one leg who.REALLY needed one tough it out while others were just lazy. I saw them walking after wards. They just don't want to wait in.line. Handicapped should have wheelchairs but once they have them they should wait like everyone.else"
Fordeler: "Films Service"
Ulemper: "Not enough films"
Fordeler: "Heavenly for an airplane ride!"
Fordeler: "see above"
Ulemper: "see above"
Ulemper: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"
Fordeler: "Good, drinks, service and entertainment system."
Fordeler: "Although we flew economy, we received excellent service from an attendant from the Philippines."
Ulemper: "We have no complaints."
Fordeler: "i do like service in plane and at the counter no problem with baggage.all ok.thank for good service.sincerly vladimir hodan"
Fordeler: "Loved the food and entertainment."
Ulemper: "Not enough leg room and space between the chair in front."
Fordeler: "Stopover in Doha fun. The people are so friendly."
Ulemper: "Crew nice alway take care customer"
Fordeler: "The flight attendants was nicer on this flight then the US to Doha flight"
Ulemper: "Seats were not comfortable"
Fordeler: "Could not be more impressed with the airline, absolutely would recommend to anyone!"
Fordeler: "Comfortable seat and good service"
Fordeler: "In-flight entertainment is excellent. Some of the grew also excellent. Had excellent seat 68d. Lots of leg room. Aircraft looked brand new."
Ulemper: "6 hour delay with no explanation. No apology. Stuck in transit with nothing to do. Not impressed at all. Boarding also delayed. Food on this flight was very poor."
Fordeler: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Fordeler: "Nice and spacious aircraft."
Ulemper: "Some confusion on Hindu meal and vegetarian meals."
Fordeler: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Fordeler: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Ulemper: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Fordeler: "The staff"
Ulemper: "I thought the flight was fine :)"
Fordeler: "Attentive service ready to appease any request very clean toilets"
Ulemper: "Type of aircraft Films Selections in particular World Group not changed much since April"
Fordeler: "I will fly Qatar again"
Fordeler: "A 380 plane is the best. Staff were attentive. Good good for airline. Great entertainment system"
Fordeler: "Top notch service by Qatar airline. They accommodated us. We don't eat beef or chicken and didn't know you could request vegetarian online before flight. They found a fish meal and informed us to apply for meal online."
Ulemper: "Seats too close. Person in front was in our lap almost."
Fordeler: "The entertainment and food was great. The service as well. They are very attentive to any request."
Ulemper: "When it was time to leave Doha, Qatar there was a massive delay which caused us to be late for any upcoming transfer in BKK. That told me that my would be delivered the next day. I am currently trying to figure out whether they have my bags or not."
Fordeler: "Crew was very courteous and attentive"
Ulemper: "More fruits and green (non-starchy) vegetables"
Fordeler: "comfortable seating, friendly helpful crew, good food"
Ulemper: "sometimes too cold sometimes too warm"
Ulemper: "Not missing my connecting flight. Being flown to the correct airport. Not having my luggage go missing."
Fordeler: "Crew was very nice and responsive."
Ulemper: "The flight was so hot. No personal air controls. Economy was horribly small."
Ulemper: "Screens need update, mis functions on equipment"
Ulemper: "The seat bottom was very uncomfortable and made my bum sore the rest of the day."
Fordeler: "Great crew who tried to address my broken in seat entertainment."
Ulemper: "My inseat entertainment could have worked."
Ulemper: "After showing passport to get boarding pass, had to line up to show passport again to get boarding pass stamped at gate-no instructions, just a line.. Why!? Poor communication."
Ulemper: "Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?"
Ulemper: "1.5 hour delay departing put a slight damper on this flight but otherwise it was fine."
Ulemper: "Avoid spilling coke on the passengers"
Fordeler: "The flight was smooth and on time. The flight crew did everything alright."
Ulemper: "Connecting flights. All lies, no cooperation. Not a small airport as it takes nearly half an hour to get to Gate E. Too few characters allowed to explain all we went thru."
Fordeler: "The crew was very friendly. Family line was nice when travelled with the little ones."
Ulemper: "I It will be helpful if the Gate information available within 6 hours of the flight. We don't have gate information and our flight within 3.5 hours. But overall wonderful experience."
Ulemper: "The screens would freeze for all the people around. The connecting flight had 50 minutes, however there was another security check and gate was quite far, everything had to be done in a hassle and we were nervous throughout regarding missing the flight."
Ulemper: "Seats are too cramped for an international flight."
Fordeler: "We left on time, arrived on time. Flight went well despite lasting over 10h30"
Ulemper: "Two of the flight attrendants in our area were in a bad mood and it showed."
Fordeler: "I enjoyed the 7 lay over. Took a train to the city (12 minutes ), walked around and shopped, ate and tracked back with the train . A nice stop over"
Fordeler: "On time, friendly and incredibly efficient. Runs just like trains, just at a higher elevation!"
Ulemper: "For the home of Emmentaler I expected a bit more taste from the cheese sandwich."
Fordeler: "Fast boarding and deplaning."
Ulemper: "Not clear seat bookings cost $35. I was assigned the last row. Extra short width, pitch, couldn't fully recline (A340-300) Terrible food. Super old, tired plane. Crappy in-flight entertainment with non-intuitive controls. Poor air conditioning. I felt like I was stuffed in a cage for 7 hours. Way worse than United domestic."
Fordeler: "Direct connection from San Diego to Zurich. Fresh, crispy and delicious bread on the flight!!"
Ulemper: "The food and service was better than that of American airlines, but no comparison to food and service of any Asian airlines (including Singapore Airlines, Thai Airways, Japan Airlines, ANA, Korean Airlines). The Edelweiss brand is too much based on outdated stereotypes and Heidiland. Nobody in Switzerland walks around dressed and make-uped like the stewardesses of Edelweiss air."
Fordeler: "Took care of every need with a smile and class"
Ulemper: "Seats uncomfortable"
Fordeler: "Everything! Very professional, great food"
Ulemper: "Cabin temperature was a little hot"
Ulemper: "Boarding is a mess There is no order at all That delays the flight"
Ulemper: "My Swiss flight to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."
Fordeler: "The crew did all they can \The Swiss Airlines lounge was superb"
Ulemper: "The seats are not comfortable The crew insisted I can't bring on a 22" Carry-on"
Fordeler: "Service was excelent puntualiti was excelente thank you very much"
Fordeler: "On time, good service, nice crew"
Ulemper: "Tight space for legs when chair is in flat setting"
Fordeler: "Leg room"
Ulemper: "No entertainment"
Fordeler: "Plane was comfortable (for a plane) and the staff were polite and efficient. The flight made up lots of time and the in flight snacks were very welcome."
Ulemper: "The flight was very delayed, and the communications from Swiss was lacking. In fact their app thought the flight had taken off and landed on time?!"
Ulemper: "Headphones are real cheap and hurt the ears...plus it has two pin socket where you can't use your regular headphones...please change this!"
Fordeler: "Service was remarkable - food far superior! Will be my airline of choice going overseas."
Ulemper: "Online checkin was tricky. No help for online form which were probably translated from another language . Took me a few guesses to figure out what the 'valid for' field actually is... Departed 30 minutes late"
Fordeler: "Very comfortable and attendants were very attentive."
Ulemper: "Checking in at the Tel Aviv Airport is an absolute nightmare! It is congested and disorganized."
Fordeler: "Once staff arrived all went well."
Ulemper: "The flight was scheduled for about 1pm and we arrived with another connecting flight to the Athens airport at 8am as that was our only choice. No staff arrived until 11am to check people in and take baggage. We were flying business and would have liked to check in earlier and make our way through security to the business lounge but could not and had to wait for three hours. It would have been nice to have one person on duty."
Fordeler: "By far the worst experience I've ever had in my life. 1. A day after I perches a multi destination tickets I called Swiss air costumer service requesting to upgrade my tickets to business class. no one would even try to help me. They just kept saying I need to contact my travel agent. After 3 phone calls I gave up and decided to wait and upgrade my ticket at the airport. 2. In Prague the night before my second flight I hurt my knee real bad to a point that I couldn't walk at all. The next morning I call Swiss air costumer service again trying to explain them my situation telling them I can't fly and won't be able to make it to my flight. Costumer service cancelled immediately all of my remaining tickets and try to sell me new tickets for a full price. I said I don't mind buy and pay for the one flight I missed but there is no reason for her to re sell me the rest of my tickets that I already paid for, again. Then she start to change prices up and down like in a Chinese flea market. At that point I begged her to talk to a supervisor but she Kept ignoring my request and just try to negotiat for a lower charg she kept me on the phone for 5 hours. My hotel phone bill for that one call cost me 150€. I never got to talk to a supervisor but she took down the charge to 517$ Not included a new ticket flying out of Prague. 3. For my last flight going home. I showed up 2.5 hours Earlier. asking to upgrade my sit to business fin desk send me to talk to asupervisor. The supervisor was trying to process my request but didn't seem to know what he was doing at all. One minute he was on his computer then the next minute on the phone with Swiss air headquarter then back on his computer for more then 35 minutes with no resolute. I still had an hour and half before take off when he told me he can print me the ticket but it's to late now since the gate for my flight is close and I already missed my flight. I said that's impossible cause I still have an hour and half to my flight but he insist on the gate been close and there is no way I can get on that flight. Right away I run back to front desk asking them to print my ticket as fast as possible cause I would really like to get on that flight. In front desk they told me not to worry cause I got plenty of time to get on that flight. So I gave up on the business upgrade and told them that at that point I'll be just as happy to sit by the window. Of course they put me on the very end exactly in the middle. After the door was locked I looked around and saw plenty of free sits available including by the window. 4. In Zurich I finally managed to upgrade my last flight coming back to Tampa fl to business and noticed that the only way they could do that was by contacting Swiss air headquarter for approval. When I asked why is that since I fly a lot and never seen anything like that before one of the lady's there told how Swiss air left all of their front desk powerless and all decisions must be made by headquarters."
Ulemper: "When we finally arrived in Tampa. It hook them an hour and a half to get are bags out. I honestly doubt I'll ever fly Swiss airlines again. Ever. Absolutely the worst experience I've ever had flying. Ps the crew on the plain ware a lot nicer and more professional the people on the ground."
Fordeler: "The new aircraft"
Ulemper: "Lavatory wasn't clean enough"
Fordeler: "Best airline I have ever flown"
Fordeler: "Professional polite crew."
Ulemper: "Seats too SMALL Food not eatable"
Ulemper: "Seat in front of you tilts back and gives you NO room. Horrible!!"
Fordeler: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Ulemper: "I would have like an announcement to let me know what times food will be served. I woke up just as the crew had passed my row for breakfast and then couldn't get the attention of the lady to serve me breakfast. A vegan option for the menu would be excellent. The leg room on the plane was also very reduced for an 11 hour flight. I wish I would have been offered to pay an additional amount and upgrade to the business class. This option was never offered to me at check-in."
Ulemper: "Was asked to give up my aisle seat (D 40) seat om a 13 hour flight for a less comfortable one (F). Put on the spot to give up my seat for a couple with a 6 month old infant due to the fact that the attachable bassinet had to be in front of the D seat. Neither the parent or myself felt very good about my displacement."
Fordeler: "I never used Swiss Airline before but my friends told me crews are very professional and clean... She is right!!!Their crews, Foods, and very clean environments.... had a wonderful experiences"
Fordeler: "Flight attendants were polite and very nice."
Ulemper: "Flight was delayed, as a result i missed the next flight to Washington DC. My whole schedule was messed up as i had to fly through Chicago. My luggage was lost and i only received it 2 days later. Will file the complaint."
Fordeler: "Once boarded we took off pretty quickly, crew were extremely nice, food was great"
Ulemper: "The boarding process was messy, couldn't tell economy from business lines, no entertainment at all."
Fordeler: "Good product, excellent food, great and attentive service"
Ulemper: "Set quality for Business leaves much to be desired. Feels like sitting in Y with middle seat free."
Fordeler: "Crew was more friendly here"
Ulemper: "Hello, My name is Mikyoung Seo who tried to book the flight tickets through your website. I got the e-ticket from you after buying the ticket by my credit card but a miniute later I got the other email from you regarding Thai airline did not process my flight so you recommended me to buy another ticket. So I bought another ticket. Today I found out in my credit card invoice there is a payment to charge for the first flight. Please cancel it before my money going out. I have all emails and documents regarding this issue. Please contact me by email so that I can prove it. My email is : firstname.lastname@example.org Thank you. Blessings, MIKYOUNG SEO"
Fordeler: "Thai are so dependable and such lovely service. Nothing is too much."
Fordeler: "On time Comfortable seats Great service"
Fordeler: "New plane, nice. Entertainment system is good but limited selection"
Ulemper: "Gate very far away, a good 700 meter walk! And very long immigration queue."
Fordeler: "The crew were faultless; looking after your every need - food choices in Business superb. And time for rest."
Fordeler: "Everything was as usual. Boarding can be improve a bit."
Ulemper: "This time I found the food was below Thai Airways standard (which was usually good to great)."
Fordeler: "Professional staff and good food"
Ulemper: "Landing was a little bumpy"
Fordeler: "The crew were lovely and polite"
Fordeler: "Ok plane, food was fine too"
Ulemper: "No gate at home airport when there's heavy rain? Even budget airlines pay for a gate, why not a star alliance member?"
Fordeler: "The flight was smooth and quick. The meals were delicious too"
Ulemper: "Long time getting through Frankfurt airport security"
Ulemper: "Super delayed."
Fordeler: "Overall, inflight service good except chief purser at the front of the aircraft rather arrogant. Others helpful, on delighting the a/c, ground staff helpful."
Ulemper: "All ok."
Fordeler: "ARN to BKK: Good crew, good seat (Thai Premium Economy - available Scandinavian flights only), on time departure and early arrival BKK."
Ulemper: "Food was tasty enough, but not hot when served (a common problem with many airlines) and only two options for Premium Economy. Entertainment options also limited."
Ulemper: "Boarding - No announcement regarding boarding, people were unsure when boarding would commence and reason for the delay. Comfort- it was very hot, as temperature control is activated by staff; I asked staff to turn on air conditioning in my area as it was very hot and stuffy, but it was still hot and fairly uncomfortable."
Fordeler: "Quick & efficient boarding but cost cutting has taken the shine off what used to be a quality airline experience."
Ulemper: "I’m not fussy about food, but the menu today was about as uninspiring as they come. Along with polite but perfunctory service and a seat that is nothing better than premium economy, I don’t know how they can get away with calling their business class product, Business Class!"
Fordeler: "It was fine"
Ulemper: "We arrived plenty early at terminal 2 like the confirmation said. Only to find that over night they changed departures to terminal 3. No signs. No one there to give instructions. Just a security guy saying “take sky train “. We had plenty of time so it was more annoying than anything. So we arrive at the gate and the are having a party to inaugurate the new gate and terminal. I’m glad they celebrated. Haha. Got to laugh. The big crowd at the celebration were passengers who were delayed bordering so they could have a celebration. Part of the adventure."
Fordeler: "Aircrafts ...which are big"
Fordeler: "Ombordstigningen var veldig bra. De har forstått det: de bakerste inn først og bruk av tavler i tillegg til høytaler. Veldig venlig og flink betjening."
Ulemper: "Dårlige seter, direkte vonde å sitte i, vanskelig å finne en stilling å sove i. Veldig dårlig med benplass."
Ulemper: "Late departing, no gate, waiting, immigration jammed. Overall very bad."
Fordeler: "They had good movie choices"
Ulemper: "The stewardesses, for the most part were rude, almost because they were lazy. I had one get pissed because I asked for oolong tea when she was offering coffee or hot tea. Well the cabin was so hot during the whole flight, I didn't want anything hot. She made it seem like she had to go out her way to get it for me. It was on her cart!!! They rarely walked around the cabin to make sure they couldn't get something for you or even take your trash. I held an empty cup during almost an entire movie. When I finally got up to toss it, I gave it to a stewardess who was standing right there by the closes curtain who acted like that it was beneath him to do so. They would rush up and down the isle and pretty much shove your meal on you. Ugh they were just rude. None of want to be there either, especially when it's so hot in the cabin and the seats were so narrow!!"
Ulemper: "Our itinerary did not show that we had to transit in Chiangmai. It came as a surprise when we checked in at the airport. That was very misleading. We had to remove our hand luggage at each stop."
Ulemper: "Waited for at the domestic check in for 40 minutes only to be told to check in at int terminal!! Absolutely ridiculous set up!!"
Fordeler: "Nice crew. Good food. Arrived safely."
Ulemper: "I waited in line for 90 minutes to check my bag. Pace of that line moved extremely slowly. I fly frequently. Other airlines are more efficient. Delay 45 Min. in taking off. Delay upon arrival as we waited for what must have been 30-45 min for a people transporter to take us to our gate. I was at the back of the plane and I swear it seemed like they only had one bus making the (long) journey back and forth. All told I arrived over two hours late to my destination for reasons that are likely poor business design. Not a great experience."
Fordeler: "Very efficient and attentive service . On time departure and arrival."
Ulemper: "Old aircraft, 747 , seats very comfortable but no flat beds.. Choice of movies but mostly second grade."
Ulemper: "Our connection flight from Germany was changed and we were not informed meaning we land in Germany after the flight has departed. We're forced to buy a last minute flight with a different airline to ensure we do not miss our honeymoon plans"
Ulemper: "Being charged 5700baht on arrival check in for luggage. No mention of this as I booked through kayak!!!"
Fordeler: "Crew friendly"
Ulemper: "Poor food and boarding"
Fordeler: "The crew are very friendly and helpful. There was a variety of entertainment options, with recent films, tv shows and music options to keep you busy. I also thought the food options were good, too. You didn't go too long without being asked about a new beverage or meal, pretty satisfying."
Ulemper: "The comfort could have been better. I find myself a little fidgety on flights anyway but I also had a sore back and couldn't seem to find a way to get completely comfortable, but I have had worse!"
Ulemper: "Lack of legroom"
Fordeler: "According to the price, services was perfect"
Fordeler: "Everything was ok"
Fordeler: "on flight entertainment made the long flight easier to deal with"
Ulemper: "nothing everything was perfect"
Ulemper: "Bad onboard service"
Fordeler: "The service the food the comfort and the way.thai airways make you feel specisl......unlike quantas who make you.feel uncomfortable....they did not used to but since that little fat irishman joyce took over and put profit abouve people .....royal thai airways are among the best in the world.........."
Ulemper: "Late ,always late leaving and Landing"
Fordeler: "Service was friendly I had no one sitting next to me so was able to be comfortable Boarding was quick Entertainment could have more options but was still good"
Ulemper: "Didn't enjoy the options of food"
Fordeler: "The staff were great but couldn't rectify the entertainment."
Ulemper: "No entertainment as the movie wouldn't play or watch anything else."
Fordeler: "I really love Thai Air business class internal flights. Great seat layout like the long haul privacy. Thai Air staff always excellent and even on this 70 min flight they serve a hot Thai meal rather than cop out with sarnies. Also was llucky on the flight down to HKt was on a brand new Dreamliner, I think they were testing. Wow! Multi coloured calming lighting and no window blinds ! 5heh work electinically like polarised glasses! What next! Highly recommend Thai Air for business class."
Fordeler: "Its a very good flight with good service and hospitality"
Ulemper: "I find the selection of movies and songs quite limited."
Fordeler: "Boarding and in flight services"
Ulemper: "Nothing in particular"
Fordeler: "Attentive service, great food, smooth flight"
Ulemper: "Security queue when transferring at Bangkok Airport: Need more scanners and a fast track lane would be nice. Decor on the plane a bit tired with some paint chipping"
Fordeler: "Vegetarian food was ok. Crew was very polite and helping."
Ulemper: "Economy class Seat was hard, did not move back much, had very less leg room, thus uncomfortable, couldn't sleep on the flight"
Fordeler: "The food onboard and seats are really good. Crew service is decent"
Ulemper: "Thai should have some international music on the in flight entertainment. Movie selection can also be improved"
Fordeler: "Excellent service throughout"
Ulemper: "That Kayak did not inform me when bookinhg that the seats they were selling me had to be at the very back of the plane Last time I will ever use Kayak"
Fordeler: "World class airline. Everything are world class. Worth to pay for this airline"
Ulemper: "When asking for a drink they where measuring you up and down. Clearly this flight has a problem with some passengers drinking to much alcohol. When you are not one of them it feels really annoying feeling you are under surveillance. Have taken this flight many times, but this will definitely be my last."
Fordeler: "The entertainment collection is good although I was working and did not watch it. There was no wifi offer on the flight. I am happy to pay but there is none. There are a lot of toilet stalls which is the best thing about this flight. I guess the compliment goes to the engineer or designer who decide this Boeing then."
Ulemper: "I found the airline has a double standard and treats people with different races differently. I am Thai and was travelling with two seniors (my parents). We checked in together but they put me in another row when the same row with my parents are vacant (two seats left). My mother seat's was an aisle seat and the air condition was stronger than other seats. The flight attendance did not do anything so my father switched his seat with hers. No one came to ask if my mother still feel cold or if my father ever feel anything. There was another Westerner who also felt cold. The flight attendance came to ask him several times how he felt and was trying very hard to accommodate him with great empathy. Then the person who sat next to me could not decide what she would like to have for dinner. There were pork and chicken option. The lady chose pork at first, opened the cover, closed it and returned it to the flight attendance asking for chicken option. The flight attendance gave the opened dish to my father. I did not tell my father and I felt very bad. I think the lady next to me was disgusting, the flight attendance was disgusting and ill responsible to the customer's well being. I think this is a very poor professional ethic. It was raining when we landed and we needed to take a shuttle to the gate. A perfect flying experience after a long trip!!! I fly long distance quite often but rarely chose Thai Airway. Every time I fly with Thai Airway, there will be something that makes me feel horrible to be born as a Thai. This will be my last time flying with Thai Airway. TG 665 Shanghai - Bangkok Seat 31 B and C please do not show any option for Thai Airway the next time I search for a flight!!!"
Old 777 Long and very unprofessional boarding process Entertainment need in update Again very stressful connection
Staff is excellent. Friendly and helpful. Food was quite good. Boarding process is smooth and quick, and our flight was timely.
If there was working AC. Ridiculous to have such a long flight and be so hot. They ran out of water bottles because everyone was so parched.
Fordeler: "Seat was ok."
Ulemper: "There was no food served at all! Just a plastic water container for the entire flight. Could’ve served a snack or two like JetBlue does in USA"
Fordeler: "Food was good in general (parmesan pasta, mousse desert), sometimes okay (chicken) Movies and music were well-updated and in large variety"
Ulemper: "Sometimes, food Some seats were too tight."
Ulemper: "They cancelled my flight"
Ulemper: "Worst ever airline in the world charged me for Cary on bag $430 for weight 8.7kg from Oslo Norway to adiss ababa Ethiopia I recommend no one has to fly with Turkish airline poor customer service"
Fordeler: "Very comfortable overall"
Ulemper: "Unrelated to the flight, the ground handling staff at Istanbul airport, especially the information desk, should be given a crash course in customer care."
Fordeler: "Departing on time"
Ulemper: "Flight was delayed - missed connection in Istanbul"
Fordeler: "Great service! Food was very good."
Ulemper: "That boarding. People who were not in line rushed to the front when boarding started."
Fordeler: "The food was great for airline food."
Ulemper: "I didn’t get upgraded to 1st class. ☺️"
Fordeler: "Good Timing"
Fordeler: "Food and service in business class were splendid."
Ulemper: "Absolutely nothing"
Ulemper: "I attempted to cancel this flight and arrange to use the same route within a year, but when Oct 3 came, nothing had been done. I called as I had before to Justfly and was then told that I had to use the ticket by the date I purchased it (3/26) . I should have just done nothing as when I cancelled the ticket, it cost me another $100l. I will not use Justfly again. I am out more than $1000."
Fordeler: "Istanbul Airport has good facilities and F&B options"
Ulemper: "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"
Fordeler: "I enjoyed the flight!"
Ulemper: "Not applicable"
Ulemper: "Flight was late leaving Nairobi due to a catering issue. Missed connection through Istanbul to Manchester. Placed on AF flight to Paris then Manchester. Paris flight was delayed. Missed connection to Manchester. Paid for my own hotel room overnight in Paris CDG. Flight will arrive a day late in Manchester. That means I have missed my flights from Manchester to UK with Air Lingus (booked through Kayak website) It seems I must now purchase a new ticket to get home from Manchester to Nashville. All expenses I can ill afford. Lesson learned...cannot afford to use Kayak anymore...sorry."
Fordeler: "Everything was fine on this flight."
Ulemper: "Everything was fine on this flight."
Fordeler: "Airplane crew was amazingly friendly and helpful"
Fordeler: "The Lounge at Istanbul airport is fantastic"
Ulemper: "Seating in Economy class is terrible. For tall persons like me it is a punshment to be squeazed in such a narrow space. Turkish airlines should add more space and comfort with their seating in Economy. Introduce a Premium Economy Class would solve that problem"
Ulemper: "Transfer security station had 300 people waiting. Very bad. One lane open. Has to run through airport to get to flight to Miami from the flight from tel aviv. Will not fly Turkish air until the security transfer line is fixed."
Fordeler: "The staff was friendly and an onboard meal was provided."
Ulemper: "We checked in online the day before with seats together and the morning getting our boarding pass they changed the plane and 1 of our seats was changed to across the plane. Luckily the lady was able to get a pair seats sitting us together."
Fordeler: "Overall was just ok"
Ulemper: "Dirty smelly bathrooms Bad breakfast"
Fordeler: "Overall the experience was good with friendly staff."
Ulemper: "My luggages where ruined and there was heavy rain. The luggages where left out instead of being protected l, damaging clothing and the luggages themselves."
Fordeler: "Prompt, departure"
Ulemper: "the food"
Ulemper: "Weeks before the flight, Turkish Airways denied giving me a seat. In the day before the flight their on-line computer system did not recognize my ticket number all though it has for the previous three legs of the ticket. When I arrive at the airport I was told the flight was over booked and giving a stand by boarding card. There were about 15 of us with stand by. Only two were denied boarding. Although they did not say so it was clear it was because it was a Kayak reservation. It took 3 1/2 hours in Istanbul airport to get a boarding pass on the next flight. I spoke to eight Turkish Airway representatives. None of them were helpful. Each shifted me to another office elsewhere in the airport without giving me clear direction. Apparently the issue was that they did not want o pay compensation although I never asked for this. In the final office back outside passport control I said I was looking for a boarding pass not compensation.. They gave me on on the 6:10 pm flight and had me sign a statement that I had received 600 Euros in compensation. When I arrive at JFK, my bag was not on the flight. They say they will deliver it today."
Fordeler: "Great food! Loved that you get a menu to choose from"
Ulemper: "We were not asked or given the option to choose our seats on the plane."
Fordeler: "Flight attendants need to be friendly."
Ulemper: "I will never use Turkish airlines again."
Ulemper: "The fact that I missed my connection flight in Thailand because of a two hour delay. I was never informed why there was so much of a delay and in turn I had to pay triple of what I payed before for my flight. Very disappointed. Won't be flying this airline again. Service was rude. They should be more responsible when it comes to timing. We were on the flight waiting for two hours!!!"
Fordeler: "The flight was quite comfortable. We lucked out with only a partially filled flight leaving extra space to sleep. Service was friendly and the food was excellent! I was fed twice on my 9hour flight and once on my 4hour flight. Great in flight entertainment."
Ulemper: "No complaints."
Fordeler: "Great crew. Super nice to our 4 year old daughter. They were quick, extra polite and efficient. I'm usually quite picky but this leg was perfect."
Ulemper: "It was all good(which I rarely get to say these days on any carrier)"
Fordeler: "Freebies gifts"
Ulemper: "Why does Turkish Air boarding always have to be so chaotic - pushing and shoving, etc. Why cant TK control their business class space - people from economy always coming up for bathrooms when there are plenty in the back....."
Fordeler: "food is always good..crew too"
Ulemper: "less and less space in economy class for passengers not very kind boaridng people no info on posibble complimentary upgrade for Gold Card passengers"
Fordeler: "Better food and service than other airlines on which I've traveled recently. Loading passengers was disciplined and speedy. Staff very helpful. Istanbul airport is great for a long wait. If you go to a gate waiting area with no flight soon, you can stretch out and sleep. Good English-language bookstore."
Fordeler: "At least there was a good selection of movies"
Ulemper: "Of the frequent number of flights I've taken in the past year, this was the most unexceptional. Nothing stood out, good or bad. Food was bland, attendants were just doing their jobs and never saw one walk up and down the aisle between services to see if there were any needs or concerns."
Fordeler: "Comfortable seat, quick boarding and deplaning"
Ulemper: "No in seat entertainment, bad food"
Fordeler: "Aside from the crew and their patience, nothing"
Ulemper: "Everything aside from the crew"
Fordeler: "Hey, two checked bags free, two free in flight measl and drinks including alcohol, and coffee service midway, free in flight movies and music, free headphones, free blankets, and a free toothbrush, yea toothbrush, its like flying in the way way back."
Ulemper: "The check in lines are very very long and take forever"
Ulemper: "We boarded on time but the flight didn't leave for another 45 minutes or so. This made me miss my next flight when I landed in Instanbul. I think they might have been doing extra checks on the plane so it's fine. Even though I missed my flight and it was out of my control, I was able get another flight within 5 hours and free of charge!"
Fordeler: "Nothing, just the price"
Ulemper: "I had 2 flights and both were late, the plane seats is really not comfy and the plane has no entertainment"
Fordeler: "Flight crew was polite and courteous. In flight entertainment was decent."
Ulemper: "airlines officials at Istanbul airport seemed lost and were unable to help most passengers. In flight food options were BAD. The vegetarian meal options were dry and even under cooked."
Fordeler: "Service from the flight attendants were fantastic. The food was delicious and the entertainment included plenty of movie options. I'm also glad that my bags were never lost throughout all of my flights this summer on Turkish Airlines."
Ulemper: "I know seats in the 777-300 recline but do not disrupt the next row's space. That was not the case on the Airbus A330-300. It would be nice if the same seats were on the Airbus aircraft I flew from Istanbul to Bangkok."
Fordeler: "i love the movies"
Ulemper: "The cabin crew was rude and disorganized"
Fordeler: "The crew is excellent"
Ulemper: "The seats area are too small my knees hurt as they hit just the edge of the food tray, impossible flight with the seat other than straight as you will be disturbing a lot the other passengers, although unfortunately some people do not care about the confort of the others"