There was difficulty with my connecting flight due to inconsistent COVID regulations. I was almost not allowed on, despite fulfilling all my requirements for my destination country. I was over-billed by Alaska Airlines for my luggage as well.
A to Z on this flight was just great!
Fordeler: "Again seats space could be better. Crews were very attentive."
Ulemper: "Other passengers reclining their seats could be a nuisance..."
Fordeler: "The service was outstanding! All of the flight attendants were amazing!"
Ulemper: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Ulemper: "We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent."
Fordeler: "Serve customers with a smile"
Ulemper: "Better tasting meal packages served at economy cabin"
Fordeler: "Amazing crew. On-stop flight. All premium economy for reasonable price."
Ulemper: "Silk air"
Fordeler: "Newer Aircraft and very convenient"
Ulemper: "I dont see any thing to improve"
Fordeler: "Amazing services and foods"
Ulemper: "The business class seat was great"
Fordeler: "Best airline I've ever been on"
Ulemper: "Nothing comment."
Ulemper: "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."
Fordeler: "I like all"
Fordeler: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Ulemper: "A little more leg room."
Ulemper: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
Ulemper: "5 crying babies on a red eye. Don’t know if that can be prevented."
Fordeler: "Cabin crew knew how to work."
Ulemper: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."
Ulemper: "Food could have been better."
Ulemper: "Everything. Singapore Airlines had a great reputation. Imagine my disappointment. It was a horrible flight. The crew was nice enough, but inattentive. The food, if such a term may be applied here, was inedible. Just vile. In flight entertainment was a complete joke. Boarding was awful, but it always is. Seats were extremely uncomfortable. This racket is the ultimate way to rip somebody off of $1000. Horrible."
Fordeler: "The customer service at the Check-in, the flight attendants, the movies and the meals. More than my expectations! Will definitely use Singapore Air in the future in my travelings! Will recommend it to my circle of friends and relatives! Thank you very much. You are the best airline I've used since 1976!"
Ulemper: "Excellent flight service no"
Fordeler: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Ulemper: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Fordeler: "Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft."
Fordeler: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
Fordeler: "Flight crew great"
Ulemper: "Delayed 2 hours behind schedule"
Fordeler: "Love the promptness of services, always with a smile!"
Fordeler: "The aircrafts, on-board service on Sin Dxb route"
Ulemper: "The thing that Inhad to fly Silk Air with one of four flights."
Fordeler: "Business seats were excellent"
Ulemper: "All was good!"
Fordeler: "Crews were all nice, respectful and helpful!"
Ulemper: "I wanted to watch Indian movies, but I didn’t see the subtitles for most/all of them."
Fordeler: "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
Ulemper: "Too cold"
Fordeler: "crews were helpful"
Ulemper: "nobody suggested me about $20 discount coupon card . I could have enjoyed my meal free while waiting in teansit."
Fordeler: "Service from Singapore airlines"
Fordeler: "Wonderful and warm crew made me feel at home. Loads of entertainment but best of all, comfortable seat/bed allowed for a goodnight's sleep!"
Fordeler: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Ulemper: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
Fordeler: "Everything great personnel"
Ulemper: "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"
Ulemper: "Headphones were not functioning properly"
Fordeler: "Ice cream for snack? Heck YES. Variety of meals to choose from (i got hindu meal)"
Ulemper: "On the way to Korea, a stewardess keep taking my water away thinking i was done with it. It was very nice of her she tries to take trashes away, but it wasn't trash for me."
Fordeler: "Getting up at 4am on a Monday (post Singapore 7s) - couldn't have been a better timing for a free upgrade (as the plane was full). Travelling on Singapore Air is always a pleasure - but that made it even better....."
Fordeler: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
Fordeler: "Flight Delhi to Singapore was uncomfortable. Flight to SFWas very comfortable. Roomy seats. Good service."
Ulemper: "Segment Delhi to Singapore."
Fordeler: "For as long 14 hour journey they sure make it comfortable."
Fordeler: "The crew and inflight food and entertainment was good. The person on the transfer desk was very helpful."
Ulemper: "We were unable to use the website to check-in online, which meant we had to fly to Manchester to check-in. Which is very poor given modern technology. (We were able to check in on line for the flight from Houston)"
Fordeler: "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
Ulemper: "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."
Fordeler: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"
Fordeler: "As always crew magnificent"
Fordeler: "Wifi !!!!"
Ulemper: "Bigger seats"
Fordeler: "Tripulación muy atenta"
Fordeler: "The A330, despite being an old plane, had really good recline."
Ulemper: "The entertainment was very outdated."
Fordeler: "Too crowded"
Ulemper: "One more staff will be better"
Fordeler: "The service as usual on Qatar is excellent"
Ulemper: "2-2-2 setup is old style for business class and while the seats were nice it means either you are stuck by the window or need to move to let others out in the aisle"
Fordeler: "All crews are helpful especially to parents traveling with young kid."
Ulemper: "More variety of food would be great"
Fordeler: "Good Service.Efficient"
Ulemper: "No Phone charging facilities on back of the seat unlike other Qatar aircraft."
Fordeler: "The Crew was amazing. The Seat were the best Selling point fort business class"
Ulemper: "More space for the arm rest ans legs space"
Ulemper: "Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun)."
Fordeler: "Good service/Crew food quality and choice good."
Ulemper: "Need more choice of British TV Programmes rather than American"
Fordeler: "Good entertainment."
Ulemper: "Very cramped seating."
Fordeler: "Good leg space, friendly crew, excellent plane."
Ulemper: "This is for ALL airlines: It takes so long to get off the plane!"
Fordeler: "Went out of their way to be helpful"
Fordeler: "Gave food vouchers due to extended layover. Marché food quality is average at best."
Ulemper: "Biggest problem was late arrival, missing connection. Lateness caused by them at first, then a departing passenger caused further delay. But they were late to begin with. Next problem was their REFUSAL to give me an aisle seat. I reserved an aisle seat originally, aisle seats were available when I tried to change, but agent REFUSED to accommodate me with either aisle or window. Sat in middle with huge guy next to me. Very uncomfortable. Food was mediocre on this leg. Oh, and late departing AGAIN. Will seriously look for other options on next trip."
Fordeler: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight."
Fordeler: "Crew were good, food was decent"
Ulemper: "Equipment/electronics was a bit dated."
Fordeler: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Fordeler: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Ulemper: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"
Fordeler: "Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature"
Ulemper: "When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate"
Fordeler: "Individual service, happy and natural looking crew, comfort and company aim."
Fordeler: "The flight attendants were very friendly. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Fordeler: "All around great airline. Comfortable for super long flights and completely accommodating."
Fordeler: "Flight attendants very nice"
Ulemper: "Boarding at JFK. PHONEY wheel chair users. Saw a woman with one leg who.REALLY needed one tough it out while others were just lazy. I saw them walking after wards. They just don't want to wait in.line. Handicapped should have wheelchairs but once they have them they should wait like everyone.else"
Fordeler: "Films Service"
Ulemper: "Not enough films"
Fordeler: "Heavenly for an airplane ride!"
Fordeler: "see above"
Ulemper: "see above"
Ulemper: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"
Fordeler: "Good, drinks, service and entertainment system."
Fordeler: "Although we flew economy, we received excellent service from an attendant from the Philippines."
Ulemper: "We have no complaints."
Fordeler: "i do like service in plane and at the counter no problem with baggage.all ok.thank for good service.sincerly vladimir hodan"
Fordeler: "Loved the food and entertainment."
Ulemper: "Not enough leg room and space between the chair in front."
Fordeler: "Stopover in Doha fun. The people are so friendly."
Ulemper: "Crew nice alway take care customer"
Fordeler: "The flight attendants was nicer on this flight then the US to Doha flight"
Ulemper: "Seats were not comfortable"
Fordeler: "Could not be more impressed with the airline, absolutely would recommend to anyone!"
Fordeler: "Comfortable seat and good service"
Fordeler: "In-flight entertainment is excellent. Some of the grew also excellent. Had excellent seat 68d. Lots of leg room. Aircraft looked brand new."
Ulemper: "6 hour delay with no explanation. No apology. Stuck in transit with nothing to do. Not impressed at all. Boarding also delayed. Food on this flight was very poor."
Fordeler: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Fordeler: "Nice and spacious aircraft."
Ulemper: "Some confusion on Hindu meal and vegetarian meals."
Fordeler: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Fordeler: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Ulemper: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Fordeler: "The staff"
Ulemper: "I thought the flight was fine :)"
Fordeler: "Attentive service ready to appease any request very clean toilets"
Ulemper: "Type of aircraft Films Selections in particular World Group not changed much since April"
Fordeler: "I will fly Qatar again"
Fordeler: "A 380 plane is the best. Staff were attentive. Good good for airline. Great entertainment system"
Fordeler: "Top notch service by Qatar airline. They accommodated us. We don't eat beef or chicken and didn't know you could request vegetarian online before flight. They found a fish meal and informed us to apply for meal online."
Ulemper: "Seats too close. Person in front was in our lap almost."
Fordeler: "The entertainment and food was great. The service as well. They are very attentive to any request."
Ulemper: "When it was time to leave Doha, Qatar there was a massive delay which caused us to be late for any upcoming transfer in BKK. That told me that my would be delivered the next day. I am currently trying to figure out whether they have my bags or not."
Fordeler: "Good entertainment options"
Ulemper: "More beverage services"
Fordeler: "Good seats"
Ulemper: "Took 2 hours from take off until i had a crew member ask what i wanted to eat/drink"
Fordeler: "Excellent crew. Got on just in time. Last one on the flight but they were very understanding. Loved the airbus A380."
Ulemper: "It was great but food could have been better. Process to get onto the flight at DXB was much longer and complicated than it needed to be. Huge airport and big distance between connecting flights."
Ulemper: "Crew didn’t manage noisy passengers at business cabin"
Fordeler: "The crew was amazing and their service was very attentive to customers."
Ulemper: "Not having crying infants onboard"
Fordeler: "Crew, food, drinks, and seats were fantastic"
Fordeler: "Seat was fixed for such a long flight it is hazardous to the spine ."
Ulemper: "Allow the seat to slightly recline like any other airline"
Fordeler: "The crew were superlative."
Ulemper: "The seat folded to a flat bed, yet the boulder area remained raised, making the comfort level for a tall person, somewhat rest cited. My neck really quite sore as a result. Was an old plane tho, and the controls for movies , seats etc were archaic"
Fordeler: "Great service!"
Fordeler: "Outstanding and very helpful service"
Fordeler: "Jumbo jet plane was fantastic."
Ulemper: "None for now"
Fordeler: "Inflight entertainment was good but that doesn’t make up for lack of equal treatment of all passengers"
Ulemper: "They are racist!!!!! Segregation and all!!!!! For my more than 12 hours layover I had to pay for my own hotel!!! Yet other travelers were given free hotel vouchers. As a matter of fact I was kept waiting for nearly half an hour in the middle of the night even though I had been waiting for service ahead of them."
Fordeler: "Business class setup Bar Staff"
Ulemper: "Being seated 5 rows and a bulk head away from my wife. Configuration of Two class A380 business class is at the back of the plane with all that increased movement and you have to wait for economy to exit before you can get off. Your diluting the benefits guys for economy profits."
Fordeler: "Same as above"
Ulemper: "Same as above"
Fordeler: "Love the A380 - the sheer size of it allowed for more personal space. Consequently, it was a much more comfortable flight."
Fordeler: "Professionalism of flight and ground crew. Movie & entertainment selection. Overall cleanliness of aircraft. Better comfort due to wider seating."
Ulemper: "The fact that this was the shortest flight of my trip - Wish my journey started this way."
Fordeler: "Didn’t get this flight as we were so delayed."
Fordeler: "Good space and entertainment. Crew was excellent. Really enjoyed it."
Ulemper: "Food. It’s plane food wasn’t impressed."
Fordeler: "Staff were quite attentive. All requested were promptly fulfilled"
Ulemper: "Service took a long time once on the flight. We left Sydney at 7pm and didn't receive any food or drinks for at least an hour and a half."
Fordeler: "A380! Overall is good. I liked a bag of accessories including eye mask and socks."
Ulemper: "In flight food in Arabic style, my brother didn't like much of that styled food. But I'm OK with it. They provided light meal ( "pide" lamb/veggie filled bread or choice of fruit). The veggie pide was a bit weird. But overall, the food was not so bad."
Fordeler: "The big tv on the seat backs."
Ulemper: "The seats were too close to each other."
Fordeler: "Professional and friendly staff"
Fordeler: "all entertrainment onboard is excellent ."
Ulemper: "the flight is good,,but unfortunately the staff is not accomodating that much,,need some basic training on what kind of food you are serving to passenger.."
Fordeler: "Attentive crew (Busines cabin was near empty). Highlights the deficit caused by large occupancy A380 Business cabin. A380 business cabin has been economy classed to within an inch of its life, too few crew and those that are on duty disorganised and stressed. 777 crew ratio was 3 crew to 1 pax :)"
Ulemper: "Engine noise. Boarding in Dubai was a farce as called to gate even though aircraft was severely delayed inbound. Surly lounge staff didn’t help. Business Class gate desk ‘closed’ even though staffed as person was busy on the phone. Weird 2 - 3 - 2 layout means window and centre seats have to clamber over reclined neighbours. Seat width better than A380 and also less tomb like when reclined to nearly flat bed."
Ulemper: "The connection in Dubai was horrible. The 30 minute bus ride is so ridiculous. It's very difficult to even find the Business Class Lounge. No greeters. No signage. Terrible service. Even pajamas are not provided in Business Class --- unlike on Qatar Airways."
Fordeler: "Assistance at Bangkok was excellent with no problems wheelchair all the way from flight to taxi. The assistance staff were employed by the airport and not Emerates which seemed to make a difference."
Ulemper: "On the whole everything was acceptable."
Fordeler: "Emirates is my carrier of choice, and that's due to their continued service standards, friendliness and rates. This flight was pretty empty so service was even better and I was able to spread myself out. Also, well done to the crew. They continue to maintain high standards."
Ulemper: "This is the first time it's happened to me, but I was scheduled to leave Oslo on Wednesday, but Emirates cancelled my flight and put me on the next one. It would have been alright had they offered some sort of compensation or made it up to me in one way or another, but that was not going to happen. They cancelled and the cost was on me (as per the T's & C's I was told) and that was pretty much that. Here's a hint, it seems like their Scandinavian flights are underperforming and in a cost saving effort, they're randomly cancelling flights. I subsequently found out they did it to someone else in the area causing them to miss two days of a pre-booked vacation. So, if they cancel, it's going to cost you a lot more in a city like Oslo to wait a day - not to mention the costs involved in missing work or vacation, so maybe shop around then. I still like Emirates, but I'm feeling a little burnt after this episode."
Fordeler: "Streamlined flight compared to Boston to Dubai flight. Still very pleasant staff"
Ulemper: "Seats not as comfortable as possible in coach"
Fordeler: "Very relaxed, good food and beverages. Loved the bar/lounge area. Staff very friendly and helpful. Will definitely fly Emirates again."
Fordeler: "Great flight."
Fordeler: "I liked the in flight entertainment, food, and decent leg room in comparison to other airlines. Also, a plus they have a good beverage selection."
Ulemper: "Not much I didn't like"
Ulemper: "My seat was changed after I had booked and paid for flight."
Fordeler: "Affordable price"
Ulemper: "Unfavourable flight schedule- Midnight arrival.. tired."
Fordeler: "Low fat meal was great! (the salmon one)"
Ulemper: "They broke my checked in luggage!!!"
Ulemper: "I and my friend booked together but we had to sit separate. All round trip. What the hell? The plane wasnt even full."
Fordeler: "Lovely online and phone customer service reps. Comfy flight with good entertainment (tv)."
Ulemper: "My baggage (x3) was delayed 3 days, which was frustrating to say the least. I received no apology email or flight discount/refund/coupon, etc."
Fordeler: "Everything was Great !!"
Ulemper: "late take off and even on arrival took 20 minute halted near runway as there was no space for disembark ."
Fordeler: "The plane was very comfortable and I had plenty of space for not only myself, but my carry on luggage. I only brought carry ons so I wasn't sure if I would be able to place my bags above where I sat and if there would be enough space. There was."
Ulemper: "The boarding process was a bit confusing. It all seemed to happen really quickly. Suddenly it felt like everyone was allowed on the plane which confused me. But in hindsight, I think this was for the best because the boarding process was pretty speedy which impressed me."
Fordeler: "A380 Quiet airplane ride"
Ulemper: "Food was bland"
Fordeler: "Comfortable seats not packed"
Fordeler: "Food was good for all nations (although red wine was fair quality, over all was superb). Hundreds of movie channels classic and new ones (but some had no English subtitles)."
Fordeler: "food and Boarding"
Ulemper: "seats, I flight entertainment jacks were not working"
Fordeler: "Movie starts as soon as seated"
Ulemper: "No Emirate staff presented to due with the 20+ hours delay. Just sent their representatives who are not powerful to make decisions and at the end we have many questions not answered. Eg. Any earlier reconnect flights? Any alternative airlines? What is the checkout time of the compensation hotel? Any meal compensation if not staying at their hotel? Etc."
Fordeler: "Watched the entire Mike Tyson Mysteries box set."
Ulemper: "The ending of the Steve Jobs movie was a little pat."
Ulemper: "Service was poor. Food was not up to standard. Crew had no clue except for standard operating procedures which were not the best."
Fordeler: "Great food and lots of entertainment options. Friendly helpful crew."
Ulemper: "There was a delay due to technical issues. They had to switch planes, which took a couple hours. But they gave us a free meal at the airport, while we waited. Unfortunately, they immediately fed us lunch after we took off, so it was two quick meals. I guess it is better than too little food."
Fordeler: "The entire experience was excellent."
Staff is excellent. Friendly and helpful. Food was quite good. Boarding process is smooth and quick, and our flight was timely.
Ulemper: "They cancelled my flight"
Ulemper: "Worst ever airline in the world charged me for Cary on bag $430 for weight 8.7kg from Oslo Norway to adiss ababa Ethiopia I recommend no one has to fly with Turkish airline poor customer service"
Fordeler: "Very comfortable overall"
Ulemper: "Unrelated to the flight, the ground handling staff at Istanbul airport, especially the information desk, should be given a crash course in customer care."
Fordeler: "The airplane was clean and nice The flight attendants were kind The kit (toothbrush lip balm, etc) provided was nice"
Fordeler: "The crew were very professional"
Ulemper: "If Turkish Aiine can provide guest WiFi by the gate are while people are waiting"
Fordeler: "The new aircraft is well put together and comfortable."
Ulemper: "Boarding and disembarking delays on both sides."
Ulemper: "Flight was delayed - missed connection in Istanbul"
Fordeler: "Great service! Food was very good."
Ulemper: "That boarding. People who were not in line rushed to the front when boarding started."
Fordeler: "appetizers excellent"
Ulemper: "steak was overdone."
Fordeler: "Great movie selection during the flight. Most of the food was decent."
Ulemper: "The boarding process was a pain in the butt. Even though my boyfriend and I did a pre- check-in online the day before. We still had to wait over an hour to check our one piece of luggage and wait to be checked in and get the boarding pass. Even though the site says we have the option to print out the boarding pass or show the code on our phone, we still had to deal with all the hassle. The plane was smelly until we were about to take off. The first meal on our way back from Istanbul was awful. The omelette was greasy, overly cheesy and bland. Same goes for the spinach pastry in the same tray. On the flights to Cairo, there was not enough drinks served. I only had one beverage offered to me. I was bypassed when they were serving the coffee/ tea. Also, the timeliness with serving drink was bad... I waited about 4 hours before getting my first beverage on the flight home."
Ulemper: "Our name wasn’t on the plane first ! After a while our names showed up than the plane left 25 minutes earlier and we were stuck in the airport and no one try to help they just informed us after 4 hours that we need to pay 600$ penalty!"
Fordeler: "Food and service in business class were splendid."
Ulemper: "Absolutely nothing"
Fordeler: "Istanbul Airport has good facilities and F&B options"
Ulemper: "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"
Ulemper: "customer service needs upgrading"
Fordeler: "Food and drinks"
Ulemper: "Business class seats can be a bit wider"
Fordeler: "I enjoyed the flight!"
Ulemper: "Not applicable"
Fordeler: "Airplane crew was amazingly friendly and helpful"
Fordeler: "The Lounge at Istanbul airport is fantastic"
Ulemper: "Seating in Economy class is terrible. For tall persons like me it is a punshment to be squeazed in such a narrow space. Turkish airlines should add more space and comfort with their seating in Economy. Introduce a Premium Economy Class would solve that problem"
Fordeler: "Pilot did a smooth landing both the long flights."
Fordeler: "Great food! Loved that you get a menu to choose from"
Ulemper: "We were not asked or given the option to choose our seats on the plane."
Ulemper: "After ordering Asian vegetarian meal, I got pasta. That was disappointing"
Fordeler: "Flight attendants need to be friendly."
Ulemper: "I will never use Turkish airlines again."
Ulemper: "The fact that I missed my connection flight in Thailand because of a two hour delay. I was never informed why there was so much of a delay and in turn I had to pay triple of what I payed before for my flight. Very disappointed. Won't be flying this airline again. Service was rude. They should be more responsible when it comes to timing. We were on the flight waiting for two hours!!!"
Fordeler: "Everything was good"
Fordeler: "Great crew. Super nice to our 4 year old daughter. They were quick, extra polite and efficient. I'm usually quite picky but this leg was perfect."
Ulemper: "It was all good(which I rarely get to say these days on any carrier)"
Ulemper: "1. Seat could have been more comfortable - didn't seem to maintain recline. NOT a problem on my outbound flight. 2. We departed 50 min late. 3. Length of flight 11 + 2 hours to make many connections to Europe."
Fordeler: "I am not blaming the airline at all for these inconveniences."
Ulemper: "NOTE: THIS IS NOT A CRITIC OF THE AIRLINE Having personally experienced the latest in the consequences of travel related rules mandated by US public officials, I am yet again left wondering if they, and their families, go through these rules that they impose on the general public. Or if they just breeze into their private airport wings and planes. I doubt they take off shoes, belts, and such, or go through irradiated machines. But going through about 3 extra layers of security while transiting is a bit much. Not to mention the extra hours spent relinquishing and reclaiming laptops etc. Frankly, non of these acts makes anything safer. It is akin to the permanently parked police vehicle on the Brooklyn Bridge in NYC since 9-11. What is that supposed to deter?"
Ulemper: "Why does Turkish Air boarding always have to be so chaotic - pushing and shoving, etc. Why cant TK control their business class space - people from economy always coming up for bathrooms when there are plenty in the back....."
Fordeler: "food is always good..crew too"
Ulemper: "less and less space in economy class for passengers not very kind boaridng people no info on posibble complimentary upgrade for Gold Card passengers"
Fordeler: "First time flying with Turkish. On time, smooth takeoff/landing, top notch food, entertainment, easiest and most comfortable transatlantic flight I've ever been on. Will continue to fly Turkish every time I have the option to"
Ulemper: "Everything was top notch"
Fordeler: "Crew was nice and courteous."
Ulemper: "I'm 2.05m tall, and had no leg room or an exit seat. These seats should be saved for these specific occassions, which made the flight uncomfortable."
Fordeler: "Better food and service than other airlines on which I've traveled recently. Loading passengers was disciplined and speedy. Staff very helpful. Istanbul airport is great for a long wait. If you go to a gate waiting area with no flight soon, you can stretch out and sleep. Good English-language bookstore."
Ulemper: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Fordeler: "I liked the aircraft. They were fairly new and well maintained. New inflight entertainment and movies. Fairly spacious for a medium sized person."
Ulemper: "I feel the food could have been better."
Fordeler: "This flight had good leg room. The entertainment appeared to be excellent--however I did not use it due to the serious delay and the fact we were flying from 3:00 to 5:00 AM..."
Ulemper: "Boarding/takeoff on this flight was additionally delayed over an hour. As above, on this leg of the return flight, we didn't receive the meals we initially ordered."
Fordeler: "Good service, thanks"
Ulemper: "because of time zone change, Turkish take off was not updated with landing. Was lest time between flights"
Ulemper: "Most concerning aspect is security. Very unlikely that I will choose Turkish airlines in the future"
Fordeler: "Service from the flight attendants were fantastic. The food was delicious and the entertainment included plenty of movie options. I'm also glad that my bags were never lost throughout all of my flights this summer on Turkish Airlines."
Ulemper: "I know seats in the 777-300 recline but do not disrupt the next row's space. That was not the case on the Airbus A330-300. It would be nice if the same seats were on the Airbus aircraft I flew from Istanbul to Bangkok."
Fordeler: "The quality of service is always on top, kindness and help is always when you ask..."
Fordeler: "The crew is excellent"
Ulemper: "The seats area are too small my knees hurt as they hit just the edge of the food tray, impossible flight with the seat other than straight as you will be disturbing a lot the other passengers, although unfortunately some people do not care about the confort of the others"
Ulemper: "The fact the airline didn't compensate us even though we missed our connection flight"
Ulemper: "Rude stewardess"
Fordeler: "food, service and sea"
Fordeler: "Plane had more food space than the previous one"
Ulemper: "They always ran out of food options."
Fordeler: "the boarding was fine, we were on time and the staff was pleasant."
Ulemper: "the food was ok, they played one movie for everyone to watch and our screen was not the best, small seats with no leg room, filthy greasy window i had to clean to look out of."
Check in working effective. Kind cabin personnel . Not too note storage place inside for carry on luggage .
The crew is really friendly
Fordeler: "Very accommodating staff"
Ulemper: "breakfast served was still frozen."
Ulemper: "Very long flight"
Fordeler: "Crew was a top notch, very focused and carrying. I am loyal lufthansa fan and been flying with them with more than 20 years."
Ulemper: "Guys, we need to do something with these outdated business class seats, infotainment system. Omg, last century, movie selection bottom poor :( We are always playing catch up game in terms of interior. How long it took you to offer padding & decent blankets in business."
Ulemper: "Service desk personnel at the gate were very helpful and attentive. The plane was only 1/2-2/3 full, which made boarding quicker. The food was tasty and coffee was great! We were also offered juice twice during the flight. Bathrooms were clean. Since the plane wasn't full, they weren't dirty even at the end of the flight. I brought my own headphones, but the stewards provided them if you need them. My one big complaint was that our seats did not recline, thus making any kind of shut-eye near impossible. Our plane left and hour late, but the pilots stepped on the gas and we got in on time!"
Ulemper: "We were delayed thirty minutes due to slow service. Zero entertainment and only a brownie for a snack"
Fordeler: "Everything from check in to offloading went smoothly. Pretty good food and accommodating flight staff."
Ulemper: "My row had 3 seats behing a row of 4. We were weirdly offset so I had to look to the right to see my TV. Super uncomfortable. Dont like TV much anyway. Gave up on it real quick"
Ulemper: "not so crowded"
Fordeler: "for the first time ever, my kid ate the airplane food, and it was because it was good. the service was really good and the staff outstanding."
Ulemper: "Te cabin pressure gave us headache. always happens with the A380 though."
Ulemper: "Food was OK, could have been better."
Fordeler: "I loves the pilot. He seemed to love his job and would make a couple funny jokes every time he spoke on the speakers and I never see that. Loved him and his landing was the only one not giving me any ear aches."
Ulemper: "Flight attendant missed couple lines of food and after letting them know instead of bringing the cart back they were tossing the entire plate on top of the head of the other passengers. One of them fell of right on one of the passengers. The second thing that irritates me is that one of the flight attendant approached me and was asking if I want chicken beef or pasta and I said chicken and she was like that is not an option in a very rude tone as of I am dumb or deaf of some sort. The other passengers also confirmed that they heard she did say that chicken was an option She could’ve nicely said it or apologized for telling an option that doesn’t exist. Instead she was giving an really bad attitude about it. Very irritated"
Ulemper: "I was in the middle seat and my neighbor was a mentally challenged person who should not have travelled. She annoyed me the whole trip. Movie selection was very disappointing."
Fordeler: "I had to change my flight times three times, and each time they charged me less than 30 dollars (for taxes) and the wait times on the phone were super fast. It was shocking to not lose hundreds of dollars for life happening and needing to change my flight. AND!! I got a free upgrade to premium economy for free!"
Fordeler: "Nice crew."
Ulemper: "Very cold. Always very cold in premium economy section on LH 747-8."
Fordeler: "Great Experience."
Ulemper: "Great Experience"
Ulemper: "Seats felt like Adirondack chairs..hard and no lower back support."
Fordeler: "All. The customers was good and nice"
Fordeler: "Everything went well. No delays, lines or uncertainty. Great job!"
Fordeler: "Treated passengers well - even those of us in steerage. Food was excellent and entertainment options plentiful. Coach is still coach, and it’s hard to settle in for a nap. So, if arriving rested is important to you, spring for business class."
Fordeler: "There's nothing much that's positive to say about this leg of our journey."
Ulemper: "Not only was the flight delayed, but there was confusion at the gate for boarding of even first or business class. We had to carry our luggage down 2 flights of stairs to get on a bus, which then transported us a very long ways away on the tarmac. Then it was an older model plane and the engine noise, even though we were up front, was extremely loud! It was somewhat worrisome. The food was terrible and by the end of the 90 minute flight our rears were sore from the poor seat cushioning. Not a good experience at all. All of this was after a terrible experience and delay just trying to connect flights within the German airport and the security delays that probably would have made us lose our flight if it wasn't delayed. There needs to be a better system if you are not staying in Germany but just connecting flights from the same airline!"
Ulemper: "4 good movies, regular water rounds, friendly staff, enough toilets"
Ulemper: "Lack of drinking water fountains at the KRK airport"
Fordeler: "On time, smooth fly , good food in premium economy."
Ulemper: "Too warm in premium economy section."
Fordeler: "Although clearly an older plane, it was clean. Gate personnel re-assigned me to a seat in a row with no-one in it."
Ulemper: "The gate of departure moved twice before departure. The last change was to a completely different building. Apparently the equipment was changed and I did not learn that I would need a seat re-assignment until I scanned my boarding pass during boarding. (However, the gate agent was quick to accommodate)."
Fordeler: "No thing at all"
Ulemper: "1- the aircraft from cairo to munich was so small that they didn’t allow the carry on baggage and I had to put it with the check in baggage. 2- the special meal ( muslim meal ) that I ordered was a veggie meal !!!!! With no meat or chicken at all , apparently they don’t know what the meaning of a muslim meal is ! It means to have halal meat , we are not vegetarians ! 3- my baggage didn’t arrive to the airport and I filed a report and was told that I will have them tomorrow and now after four days the baggage didn’t arrive yet and I was told that one of them is missing !!!!!!! I can’t hate them enough."
Ulemper: "Two flights delayed then no bags when we got to Chicago- disappointing and annoying. Great to arrive with no coats in winter!"
Fordeler: "I enjoyed just relaxing, eating good food, drinking as much quality alcohol as I pleased and having all the entertainment I could ask for"
Ulemper: "The entertainment system could remain active till the actual opening of the doors. Why not?"
Ulemper: "A good portion of the time i have flown with lufthansa with a checked bag, something has been damaged. I dont know how hard Lufthansa had to hit or throw my bag to break something wrapped in the center but they did it!"
Fordeler: "Upgraded from premium to Business class. Very good service and a good night slep."
Fordeler: "Everything! The service of the flight attendants, in full ugh entertainment."
Ulemper: "Everything was great. I would say that I didn't like the automation and self serve check in at Munich Airport not because it wasn't easy or efficient, but because I love human interactions. I know this is the way society is tending, towards automation, but I don't love it. I prefer to speak to a real person. Thank you for reading."
Fordeler: "Flights themselves were ok with friendly crew."
Ulemper: "Only two passport gates for non EU passengers at Frankfurt. Four employees at EU gates sat there and laughed at the angry crowd. Lufthansa should have anticipated this mass of people and had appropriate passport checkers there from that company. "Not our fault" does not cut it. Two planes 600 people each landed at same time. I'd guess a quarter missed connection. The process of rescheduling was a comedy of lies and inefficiency and lack of concern. Worst air travel experience ever. Ruined first two days of my vacation. Oh yea forgot the worst. No air conditioner running on runway at Houston at three in afternoon. Passengers visibly sweating before a nine out overseas flight. Blamed it on a mistake."
Ulemper: "Plane was very late; boarding late; short flight so no food or entertainment, but not really a problem. Overall condition of plane was mediocre at best -- old plane, not particularly clean. It was actually Air Canada. If that is a partner of Lufthansa, very disappointed. Would not fly Air Canada again, but LOVE Lufthansa."
Fordeler: "The crew was super nice the flight was great no turbulence"
Ulemper: "Bad selection of food felt really sick after wards"
Ulemper: "To change the gates takes about 45 minutes."
Ulemper: "Not enough water was offered by flight attendants Wasn't offered an after dinner drink One of the flight attendant wasn't very pleasant"
Fordeler: "Flight was on time. Boarding was efficient"
Ulemper: "Food and beverages were pretty stingy"
Fordeler: "Not good"
Ulemper: "Long lines and chaos at counters two hours waiting -- poor hotel provided-- poor food -- so awful. Now I hope we can get home today"
Fordeler: "I loved the choice of movies"
Ulemper: "Lack of space"
Fordeler: "Just. O k regarding. foof"
Fordeler: "Never made it. Flight overbooked, late connection in. Hours to wait for help. Finally rebooked o arrive over 24 hours late. Hotel an meals provided, no compensation on site."
Fordeler: "Munich airport ground crew did an exceptional job to transport pasangers From delayed flight from Lviv."
Ulemper: "Every thing was very proffasionally managed with very good customer service and smiles."
Fordeler: "the crew was good"
Ulemper: "the food was poor"
Fordeler: "The service was good as they were making up for the entertainment system issues on the plane."
Ulemper: "Only 3 movies available on the entertainment system. Food on Lufthansa is bad."
Fordeler: "Good cabin crew, good food Easy to use entertainment system"
Ulemper: "Boarding was a bit chaotic"
Fordeler: "Seats are very, very cramped - no room at all in economy."
Ulemper: "We were delayed by complicated connection from Vienna train station to Vienna airport, by the time we arrived, we missed our flight. We called your customer service, and a recording stated that we would get a reply within 48 hrs. We contacted website customer service and it stated that we would get a reply within 48 hrs. We needed immediate assistance from a HUMAN BEING to change our reservation, that was impossible. We were forced to purchase new tickets, the cost was $2,500, we had to stay overnight in a nearby hotel, the cost was $220. We are returning one day later than planned all because we could not reach you."
Fordeler: "Friendly service, clean plane, good food for economy class, and entertainment was good. Seats were not bad for economy."
Ulemper: "For some reason this A340 does not have air vents in the passenger service unit. This is a first for me, as every other plane I've ever been on has air vents that the passenger can position to direct cool air. This airplane lacks these! For some reason our area of the plane in row 35 was so hot. It must have been 80F and air was not moving. It seems like other areas of the plane may have been cooler."
Ulemper: "Seats are very uncomfortable. Body wants to slide forward."
Ulemper: "You lost my luggage"