Correction it was Doha to BKk I had seating problem. Phl to Doha was a goody
Fordeler: "As always crew magnificent"
Fordeler: "Wifi !!!!"
Ulemper: "Bigger seats"
Fordeler: "Tripulación muy atenta"
Fordeler: "The A330, despite being an old plane, had really good recline."
Ulemper: "The entertainment was very outdated."
Fordeler: "Too crowded"
Ulemper: "One more staff will be better"
Fordeler: "The service as usual on Qatar is excellent"
Ulemper: "2-2-2 setup is old style for business class and while the seats were nice it means either you are stuck by the window or need to move to let others out in the aisle"
Fordeler: "All crews are helpful especially to parents traveling with young kid."
Ulemper: "More variety of food would be great"
Fordeler: "Good Service.Efficient"
Ulemper: "No Phone charging facilities on back of the seat unlike other Qatar aircraft."
Fordeler: "The Crew was amazing. The Seat were the best Selling point fort business class"
Ulemper: "More space for the arm rest ans legs space"
Ulemper: "Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun)."
Fordeler: "Good service/Crew food quality and choice good."
Ulemper: "Need more choice of British TV Programmes rather than American"
Fordeler: "Good entertainment."
Ulemper: "Very cramped seating."
Fordeler: "Good leg space, friendly crew, excellent plane."
Ulemper: "This is for ALL airlines: It takes so long to get off the plane!"
Fordeler: "Plane was very empty so it allowed us to spread out."
Ulemper: "Cabin noise was loud. There was a high pitched whine throughout the whole trip."
Fordeler: "Went out of their way to be helpful"
Fordeler: "Gave food vouchers due to extended layover. Marché food quality is average at best."
Ulemper: "Biggest problem was late arrival, missing connection. Lateness caused by them at first, then a departing passenger caused further delay. But they were late to begin with. Next problem was their REFUSAL to give me an aisle seat. I reserved an aisle seat originally, aisle seats were available when I tried to change, but agent REFUSED to accommodate me with either aisle or window. Sat in middle with huge guy next to me. Very uncomfortable. Food was mediocre on this leg. Oh, and late departing AGAIN. Will seriously look for other options on next trip."
Fordeler: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight."
Fordeler: "Crew were good, food was decent"
Ulemper: "Equipment/electronics was a bit dated."
Fordeler: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Fordeler: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Ulemper: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"
Fordeler: "Individual service, happy and natural looking crew, comfort and company aim."
Fordeler: "everything went smoothly, no delays, boarding was easy and quick"
Fordeler: "All around great airline. Comfortable for super long flights and completely accommodating."
Fordeler: "Flight attendants very nice"
Ulemper: "Boarding at JFK. PHONEY wheel chair users. Saw a woman with one leg who.REALLY needed one tough it out while others were just lazy. I saw them walking after wards. They just don't want to wait in.line. Handicapped should have wheelchairs but once they have them they should wait like everyone.else"
Fordeler: "Films Service"
Ulemper: "Not enough films"
Fordeler: "Heavenly for an airplane ride!"
Fordeler: "see above"
Ulemper: "see above"
Ulemper: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"
Fordeler: "Good, drinks, service and entertainment system."
Fordeler: "i do like service in plane and at the counter no problem with baggage.all ok.thank for good service.sincerly vladimir hodan"
Fordeler: "Loved the food and entertainment."
Ulemper: "Not enough leg room and space between the chair in front."
Fordeler: "Stopover in Doha fun. The people are so friendly."
Ulemper: "Crew nice alway take care customer"
Fordeler: "The flight attendants was nicer on this flight then the US to Doha flight"
Ulemper: "Seats were not comfortable"
Fordeler: "Could not be more impressed with the airline, absolutely would recommend to anyone!"
Fordeler: "Comfortable seat and good service"
Fordeler: "In-flight entertainment is excellent. Some of the grew also excellent. Had excellent seat 68d. Lots of leg room. Aircraft looked brand new."
Ulemper: "6 hour delay with no explanation. No apology. Stuck in transit with nothing to do. Not impressed at all. Boarding also delayed. Food on this flight was very poor."
Fordeler: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Fordeler: "Nice and spacious aircraft."
Ulemper: "Some confusion on Hindu meal and vegetarian meals."
Fordeler: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Fordeler: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Ulemper: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Fordeler: "The staff"
Ulemper: "I thought the flight was fine :)"
Fordeler: "Attentive service ready to appease any request very clean toilets"
Ulemper: "Type of aircraft Films Selections in particular World Group not changed much since April"
Fordeler: "I will fly Qatar again"
Fordeler: "A 380 plane is the best. Staff were attentive. Good good for airline. Great entertainment system"
Fordeler: "Top notch service by Qatar airline. They accommodated us. We don't eat beef or chicken and didn't know you could request vegetarian online before flight. They found a fish meal and informed us to apply for meal online."
Ulemper: "Seats too close. Person in front was in our lap almost."
Fordeler: "Good entertainment options"
Ulemper: "More beverage services"
Fordeler: "Excellent crew. Got on just in time. Last one on the flight but they were very understanding. Loved the airbus A380."
Ulemper: "It was great but food could have been better. Process to get onto the flight at DXB was much longer and complicated than it needed to be. Huge airport and big distance between connecting flights."
Ulemper: "Crew didn’t manage noisy passengers at business cabin"
Fordeler: "Crew, food, drinks, and seats were fantastic"
Fordeler: "The crew were superlative."
Ulemper: "The seat folded to a flat bed, yet the boulder area remained raised, making the comfort level for a tall person, somewhat rest cited. My neck really quite sore as a result. Was an old plane tho, and the controls for movies , seats etc were archaic"
Fordeler: "nice comfortable flight"
Ulemper: "depaert on time"
Ulemper: "Too long of a wait for "parking" after landing"
Fordeler: "Full plane. Boarding could have been easier with two entry points into the plane"
Ulemper: "Plane was late leaving but made up time."
Fordeler: "I had 4 sectors except the first one 3 of them was with unfriendly cabin crew not smiling at all not responding the calls."
Fordeler: "Great service!"
Fordeler: "Outstanding and very helpful service"
Fordeler: "Jumbo jet plane was fantastic."
Ulemper: "None for now"
Fordeler: "Very Very Good"
Fordeler: "Inflight entertainment was good but that doesn’t make up for lack of equal treatment of all passengers"
Ulemper: "They are racist!!!!! Segregation and all!!!!! For my more than 12 hours layover I had to pay for my own hotel!!! Yet other travelers were given free hotel vouchers. As a matter of fact I was kept waiting for nearly half an hour in the middle of the night even though I had been waiting for service ahead of them."
Fordeler: "Business class setup Bar Staff"
Ulemper: "Being seated 5 rows and a bulk head away from my wife. Configuration of Two class A380 business class is at the back of the plane with all that increased movement and you have to wait for economy to exit before you can get off. Your diluting the benefits guys for economy profits."
Fordeler: "Same as above"
Ulemper: "Same as above"
Fordeler: "Professionalism of flight and ground crew. Movie & entertainment selection. Overall cleanliness of aircraft. Better comfort due to wider seating."
Ulemper: "The fact that this was the shortest flight of my trip - Wish my journey started this way."
Fordeler: "Didn’t get this flight as we were so delayed."
Fordeler: "Good space and entertainment. Crew was excellent. Really enjoyed it."
Ulemper: "Food. It’s plane food wasn’t impressed."
Fordeler: "A380! Overall is good. I liked a bag of accessories including eye mask and socks."
Ulemper: "In flight food in Arabic style, my brother didn't like much of that styled food. But I'm OK with it. They provided light meal ( "pide" lamb/veggie filled bread or choice of fruit). The veggie pide was a bit weird. But overall, the food was not so bad."
Fordeler: "After our trip from Cape Town to Dubai with Emirates which was not that great we where pleasantly surprised when we where bumped up to business class from Dubai to Bangkok. We did not expect this. Although we did not take advantage of all the extras business class has to offer we had a great nights sleep and the breakfast was superb. The cabin crew was excellent all the time. Thank you Emirates."
Fordeler: "The big tv on the seat backs."
Ulemper: "The seats were too close to each other."
Ulemper: "Bad terminal atmosphere. Hot and dirty. Pool management transportation to airplan. Man in black suit officer bad manner for service."
Fordeler: "all entertrainment onboard is excellent ."
Ulemper: "the flight is good,,but unfortunately the staff is not accomodating that much,,need some basic training on what kind of food you are serving to passenger.."
Fordeler: "Attentive crew (Busines cabin was near empty). Highlights the deficit caused by large occupancy A380 Business cabin. A380 business cabin has been economy classed to within an inch of its life, too few crew and those that are on duty disorganised and stressed. 777 crew ratio was 3 crew to 1 pax :)"
Ulemper: "Engine noise. Boarding in Dubai was a farce as called to gate even though aircraft was severely delayed inbound. Surly lounge staff didn’t help. Business Class gate desk ‘closed’ even though staffed as person was busy on the phone. Weird 2 - 3 - 2 layout means window and centre seats have to clamber over reclined neighbours. Seat width better than A380 and also less tomb like when reclined to nearly flat bed."
Ulemper: "The connection in Dubai was horrible. The 30 minute bus ride is so ridiculous. It's very difficult to even find the Business Class Lounge. No greeters. No signage. Terrible service. Even pajamas are not provided in Business Class --- unlike on Qatar Airways."
Fordeler: "Emirates is my carrier of choice, and that's due to their continued service standards, friendliness and rates. This flight was pretty empty so service was even better and I was able to spread myself out. Also, well done to the crew. They continue to maintain high standards."
Ulemper: "This is the first time it's happened to me, but I was scheduled to leave Oslo on Wednesday, but Emirates cancelled my flight and put me on the next one. It would have been alright had they offered some sort of compensation or made it up to me in one way or another, but that was not going to happen. They cancelled and the cost was on me (as per the T's & C's I was told) and that was pretty much that. Here's a hint, it seems like their Scandinavian flights are underperforming and in a cost saving effort, they're randomly cancelling flights. I subsequently found out they did it to someone else in the area causing them to miss two days of a pre-booked vacation. So, if they cancel, it's going to cost you a lot more in a city like Oslo to wait a day - not to mention the costs involved in missing work or vacation, so maybe shop around then. I still like Emirates, but I'm feeling a little burnt after this episode."
Fordeler: "Streamlined flight compared to Boston to Dubai flight. Still very pleasant staff"
Ulemper: "Seats not as comfortable as possible in coach"
Fordeler: "Very relaxed, good food and beverages. Loved the bar/lounge area. Staff very friendly and helpful. Will definitely fly Emirates again."
Fordeler: "Great flight."
Fordeler: "I liked the in flight entertainment, food, and decent leg room in comparison to other airlines. Also, a plus they have a good beverage selection."
Ulemper: "Not much I didn't like"
Ulemper: "My seat was changed after I had booked and paid for flight."
Fordeler: "Affordable price"
Ulemper: "Unfavourable flight schedule- Midnight arrival.. tired."
Fordeler: "Low fat meal was great! (the salmon one)"
Ulemper: "They broke my checked in luggage!!!"
Ulemper: "I and my friend booked together but we had to sit separate. All round trip. What the hell? The plane wasnt even full."
Fordeler: "Lovely online and phone customer service reps. Comfy flight with good entertainment (tv)."
Ulemper: "My baggage (x3) was delayed 3 days, which was frustrating to say the least. I received no apology email or flight discount/refund/coupon, etc."
Fordeler: "Everything was Great !!"
Ulemper: "late take off and even on arrival took 20 minute halted near runway as there was no space for disembark ."
Fordeler: "the entertainment was great and I love it."
Ulemper: "Too cold!!!! When asked for a blanket, crew members gave excuses to why blankets are not available; however, other passengers had multiple blankets. Due to the unorganization of the crew, I had to keep paging for attendent only to be forgotten again. Boarding was not controlled. Passengers gathered around boarding attendant which made getting through zones frustrating. For the amount of money paid, I was hoping for a much better flight."
Fordeler: "A380 Quiet airplane ride"
Ulemper: "Food was bland"
Fordeler: "Comfortable seats not packed"
Fordeler: "Food was good for all nations (although red wine was fair quality, over all was superb). Hundreds of movie channels classic and new ones (but some had no English subtitles)."
Fordeler: "food and Boarding"
Ulemper: "seats, I flight entertainment jacks were not working"
Fordeler: "Movie starts as soon as seated"
Ulemper: "No Emirate staff presented to due with the 20+ hours delay. Just sent their representatives who are not powerful to make decisions and at the end we have many questions not answered. Eg. Any earlier reconnect flights? Any alternative airlines? What is the checkout time of the compensation hotel? Any meal compensation if not staying at their hotel? Etc."
Fordeler: "Watched the entire Mike Tyson Mysteries box set."
Ulemper: "The ending of the Steve Jobs movie was a little pat."
Ulemper: "Service was poor. Food was not up to standard. Crew had no clue except for standard operating procedures which were not the best."
Fordeler: "Great food and lots of entertainment options. Friendly helpful crew."
Ulemper: "There was a delay due to technical issues. They had to switch planes, which took a couple hours. But they gave us a free meal at the airport, while we waited. Unfortunately, they immediately fed us lunch after we took off, so it was two quick meals. I guess it is better than too little food."
I don’t like this lines because my flight from Zurich to wasaw was canceled and I spend 8 h in Zurich airpot for nothing
The crew and food were great - the ground crew in Zurich was extremely slow in helping guests.
……our flight from Rome to Zurich left 90 minutes late and we missed our flight to Newark
Swiss Air rescheduled our connecting flight to 7:45 am. Our initial flight didn’t land until 10:20 am. The people at the Swiss Air counter said our flight was canceled. It was not canceled. THANK GOODNESS for United who rescheduled us on a flight the following day. Kayak, I was on hold the night prior to our flight to speak with you about this scheduling nightmare for 2.5 hours before the call was dropped. I did not receive a call back. I am very unhappy with Kayak’s customer service and lack of communication and do not plan to use your business in the future.
The flight attendants did a exceptional job the entire flight providing attentive service.
Friendly staff inflight, flight delayed.
Fordeler: "sidefini landig, merci."
Fordeler: "comfortable seating, friendly helpful crew, good food"
Ulemper: "sometimes too cold sometimes too warm"
Fordeler: "Crew was very nice and responsive."
Ulemper: "The flight was so hot. No personal air controls. Economy was horribly small."
Ulemper: "Screens need update, mis functions on equipment"
Ulemper: "The seat bottom was very uncomfortable and made my bum sore the rest of the day."
Fordeler: "Great crew who tried to address my broken in seat entertainment."
Ulemper: "My inseat entertainment could have worked."
Ulemper: "After showing passport to get boarding pass, had to line up to show passport again to get boarding pass stamped at gate-no instructions, just a line.. Why!? Poor communication."
Ulemper: "Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?"
Ulemper: "1.5 hour delay departing put a slight damper on this flight but otherwise it was fine."
Fordeler: "The flight was smooth and on time. The flight crew did everything alright."
Ulemper: "Connecting flights. All lies, no cooperation. Not a small airport as it takes nearly half an hour to get to Gate E. Too few characters allowed to explain all we went thru."
Ulemper: "Seats are too cramped for an international flight."
Fordeler: "We left on time, arrived on time. Flight went well despite lasting over 10h30"
Ulemper: "Two of the flight attrendants in our area were in a bad mood and it showed."
Fordeler: "I enjoyed the 7 lay over. Took a train to the city (12 minutes ), walked around and shopped, ate and tracked back with the train . A nice stop over"
Fordeler: "On time, friendly and incredibly efficient. Runs just like trains, just at a higher elevation!"
Ulemper: "For the home of Emmentaler I expected a bit more taste from the cheese sandwich."
Fordeler: "The seats would recline too far so that people behind would get their range of motion uncomfortably limited."
Fordeler: "Fast boarding and deplaning."
Ulemper: "Not clear seat bookings cost $35. I was assigned the last row. Extra short width, pitch, couldn't fully recline (A340-300) Terrible food. Super old, tired plane. Crappy in-flight entertainment with non-intuitive controls. Poor air conditioning. I felt like I was stuffed in a cage for 7 hours. Way worse than United domestic."
Fordeler: "Direct connection from San Diego to Zurich. Fresh, crispy and delicious bread on the flight!!"
Ulemper: "The food and service was better than that of American airlines, but no comparison to food and service of any Asian airlines (including Singapore Airlines, Thai Airways, Japan Airlines, ANA, Korean Airlines). The Edelweiss brand is too much based on outdated stereotypes and Heidiland. Nobody in Switzerland walks around dressed and make-uped like the stewardesses of Edelweiss air."
Fordeler: "Took care of every need with a smile and class"
Ulemper: "Seats uncomfortable"
Fordeler: "Everything! Very professional, great food"
Ulemper: "Cabin temperature was a little hot"
Ulemper: "Boarding is a mess There is no order at all That delays the flight"
Ulemper: "My Swiss flight to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."
Fordeler: "The crew took very good care of us with food and drinks"
Ulemper: "Updates by the captain about the situation were too few, too infrequent."
Fordeler: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Fordeler: "On time, good service, nice crew"
Ulemper: "Tight space for legs when chair is in flat setting"
Fordeler: "The food"
Ulemper: "There was one flight attendant that was rude. The reat were very nice."
Fordeler: "Leg room"
Ulemper: "No entertainment"
Fordeler: "Plane was comfortable (for a plane) and the staff were polite and efficient. The flight made up lots of time and the in flight snacks were very welcome."
Ulemper: "The flight was very delayed, and the communications from Swiss was lacking. In fact their app thought the flight had taken off and landed on time?!"
Ulemper: "Online checkin was tricky. No help for online form which were probably translated from another language . Took me a few guesses to figure out what the 'valid for' field actually is... Departed 30 minutes late"
Fordeler: "The service on board was excellent, I would use this airlines in the future..."
Ulemper: "No tv's on each seat. Seats are. Dry thought and uncomfortable and snacks are terrible"
Fordeler: "By far the worst experience I've ever had in my life. 1. A day after I perches a multi destination tickets I called Swiss air costumer service requesting to upgrade my tickets to business class. no one would even try to help me. They just kept saying I need to contact my travel agent. After 3 phone calls I gave up and decided to wait and upgrade my ticket at the airport. 2. In Prague the night before my second flight I hurt my knee real bad to a point that I couldn't walk at all. The next morning I call Swiss air costumer service again trying to explain them my situation telling them I can't fly and won't be able to make it to my flight. Costumer service cancelled immediately all of my remaining tickets and try to sell me new tickets for a full price. I said I don't mind buy and pay for the one flight I missed but there is no reason for her to re sell me the rest of my tickets that I already paid for, again. Then she start to change prices up and down like in a Chinese flea market. At that point I begged her to talk to a supervisor but she Kept ignoring my request and just try to negotiat for a lower charg she kept me on the phone for 5 hours. My hotel phone bill for that one call cost me 150€. I never got to talk to a supervisor but she took down the charge to 517$ Not included a new ticket flying out of Prague. 3. For my last flight going home. I showed up 2.5 hours Earlier. asking to upgrade my sit to business fin desk send me to talk to asupervisor. The supervisor was trying to process my request but didn't seem to know what he was doing at all. One minute he was on his computer then the next minute on the phone with Swiss air headquarter then back on his computer for more then 35 minutes with no resolute. I still had an hour and half before take off when he told me he can print me the ticket but it's to late now since the gate for my flight is close and I already missed my flight. I said that's impossible cause I still have an hour and half to my flight but he insist on the gate been close and there is no way I can get on that flight. Right away I run back to front desk asking them to print my ticket as fast as possible cause I would really like to get on that flight. In front desk they told me not to worry cause I got plenty of time to get on that flight. So I gave up on the business upgrade and told them that at that point I'll be just as happy to sit by the window. Of course they put me on the very end exactly in the middle. After the door was locked I looked around and saw plenty of free sits available including by the window. 4. In Zurich I finally managed to upgrade my last flight coming back to Tampa fl to business and noticed that the only way they could do that was by contacting Swiss air headquarter for approval. When I asked why is that since I fly a lot and never seen anything like that before one of the lady's there told how Swiss air left all of their front desk powerless and all decisions must be made by headquarters."
Ulemper: "When we finally arrived in Tampa. It hook them an hour and a half to get are bags out. I honestly doubt I'll ever fly Swiss airlines again. Ever. Absolutely the worst experience I've ever had flying. Ps the crew on the plain ware a lot nicer and more professional the people on the ground."
Fordeler: "The new aircraft"
Ulemper: "Lavatory wasn't clean enough"
Fordeler: "Best airline I have ever flown"
Fordeler: "Professional polite crew."
Ulemper: "Seats too SMALL Food not eatable"
Ulemper: "I would have like an announcement to let me know what times food will be served. I woke up just as the crew had passed my row for breakfast and then couldn't get the attention of the lady to serve me breakfast. A vegan option for the menu would be excellent. The leg room on the plane was also very reduced for an 11 hour flight. I wish I would have been offered to pay an additional amount and upgrade to the business class. This option was never offered to me at check-in."
Ulemper: "Was asked to give up my aisle seat (D 40) seat om a 13 hour flight for a less comfortable one (F). Put on the spot to give up my seat for a couple with a 6 month old infant due to the fact that the attachable bassinet had to be in front of the D seat. Neither the parent or myself felt very good about my displacement."
Fordeler: "I never used Swiss Airline before but my friends told me crews are very professional and clean... She is right!!!Their crews, Foods, and very clean environments.... had a wonderful experiences"
Fordeler: "Flight attendants were polite and very nice."
Ulemper: "Flight was delayed, as a result i missed the next flight to Washington DC. My whole schedule was messed up as i had to fly through Chicago. My luggage was lost and i only received it 2 days later. Will file the complaint."
Fordeler: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Fordeler: "Crew was more friendly here"
Fordeler: "only a short 1 1/2 hr flight but the attendant was wonderful."
Ulemper: "only problem was with the pull out tray. We were in a bulkhead seat and my husbands tray was loose and tilted and his juice spilled all over. The attendant was very good and helpful in cleaning up. Think that the trays should be checked and tightened if necessary."
Thai Airways has gone from being great to very mediocre. Nothing special at all any more, but bad food, air hostesses who do not know service and not at all a very convincing return for me to Thai Airways. I prefer other airlines to Bangkok for the future
Fordeler: "Size of the seats, space"
Ulemper: "Older plane, mediocre service and food. And two screaming babies two rows ahead."
Ulemper: "Service, food, flying experience in short everything"
Fordeler: "The prompt service of the staff and comfort of the plane."
Ulemper: "Warm snacks instead of cold pastry."
Fordeler: "Very happy travelling with this airline"
Fordeler: "comfortable flight"
Ulemper: "TV options and headphones"
Ulemper: "Boarding was chaotic, the gate agent did not call to board by group number"
Ulemper: "Better food choices. Better entertainment options."
Fordeler: "- The check in and seating went smoothly. The sign w/ designated boarding seat numbers worked well. - Crew were helpful and professional."
Ulemper: "- Entertainment system may need to be upgraded. - Food was a hit and miss. Perhaps, providing more fruit rather than cake or pudding may help improve the experience."
Fordeler: "The lounge"
Ulemper: "It is no total flight old plane."
Fordeler: "The Crew was very Good and yes the seats were comfortable."
Ulemper: "I think they did the great Job"
Fordeler: "Improve entertainment & Food"
Fordeler: "Everything was great"
Ulemper: "More choice of movies, and more choice of translations languages for movies. Because longs hauliers need a lot of entertainment. Thank you very much for asking for our comfort"
Ulemper: "A specially hospitality and food which served in plane was excellent"
Ulemper: "Krabi airport is terrible. Cramped waiting area. Boarding gates too narrow for capacity. Aircon not coping. Worst flight information I have ever encountered."
Fordeler: "Crew very good Seat getting old uncomfortable to sleep"
Ulemper: "Movies selection has been almost the same since a few months , some World movies never changed after 3/4 months"
Fordeler: "new plan and equipments are good"
Fordeler: "Crew were great"
Ulemper: "Food in economy could be more Thai and tasty but nicely served and efficient"
Fordeler: "Yes crew was very hosptile."
Ulemper: "Nothing I wish American domestic flights were as nice as Thai’s!!!"
Fordeler: "Crew service were good and kindness between FRA to BKK."
Fordeler: "Probably the best and cleanest Thai airline company. Friendly and professional"
Ulemper: "Food was so so but not a big deal."
Fordeler: "Everyone was very nice and hospitality was great."
Ulemper: "a better selection of movies/entertainment."
Ulemper: "The food selection. Pre-Packaged and snack from Bangkok in business class is a bad idea"
Fordeler: "Food and service was great."
Ulemper: "Old plane, headset did not work well."
Fordeler: "All well arranged. Friendly and helpful crew. Food apprppriate for the trip. Logistics ok. Balue for money."
Fordeler: "Flight was full, but generous seat pitch and efficient crew made the difference!"
Fordeler: "Ho Chi Minh City- Bangkok flight was good but BKK-Kolkata was uncomfortable. Look like very old business class set up. Overall is average standard."
Ulemper: "Business class seat in BKK-CCU sector. Food quality is substandard."
Fordeler: "Ombordstigningen var veldig bra. De har forstått det: de bakerste inn først og bruk av tavler i tillegg til høytaler. Veldig venlig og flink betjening."
Ulemper: "Dårlige seter, direkte vonde å sitte i, vanskelig å finne en stilling å sove i. Veldig dårlig med benplass."
Fordeler: "The staff were extremely helpful boarding me even when my previous domestic flight arrived late and I was able to board and check in my luggage half hour before take off time"
Ulemper: "The flight was an hour late therefore I was worried I’d miss my next flight. The “kosher” meal I was given was just an apple! Hardly a meal... and the flight attendants were quite annoyed as if they were bothered. I don’t think I will fly with Thai Airways again."
Fordeler: "Whole experience was excellent"
Fordeler: "The cabin crew was helpful and excellent service. The food was exceptionally good."
Fordeler: "the crew was professional and friendly and you get alcohol on the flight."
Ulemper: "no issues"
Fordeler: "On time"
Fordeler: "Crew was very service oriented!"
Ulemper: "The legroom was horrible."
Fordeler: "quick flight"
Fordeler: "great service"
Ulemper: "Tight seat space."
Fordeler: "Absolutely great"
Fordeler: "Plane arrived on time and service was good!"
Ulemper: "When asking for a drink they where measuring you up and down. Clearly this flight has a problem with some passengers drinking to much alcohol. When you are not one of them it feels really annoying feeling you are under surveillance. Have taken this flight many times, but this will definitely be my last."
Ulemper: "Departure was delayed by 45 minutes so upon reaching Bangkok airport, I had to literally run to catch my connecting flight."
Fordeler: "The nonstop flight is great"
Ulemper: "The aliatalia lounge was too hot and no windows made it feel small and cramped. The business class seating configuration was awkward and not spacious"
Fordeler: "Flight staff friendly and helpful"
Ulemper: "Long wait at checkout in. Slow."
nothing really. having food for free
Fordeler: "Customer service is amazing!"
Ulemper: "Keep up the great work!"
Fordeler: "Top notch service and experience. Up there with EVA Air as the best I’ve ever seen."
Ulemper: "Baggage delivery took very long in Hong Kong. Bags were coming off 35 minutes after the first bag came off."
Fordeler: "good service, nice staff, confort ok"
Ulemper: "food can always be improve but overall ok"
Ulemper: "More regional movies for India"
Fordeler: "The flight was good"
Ulemper: "Everything was great"
Fordeler: "The departure and arrival times were good in order to sleep the night, and wake up in Tokyo refreshed. Cabin crew were fairly friendly, but not the Cathay of a few years ago."
Ulemper: "NONE of the business class center seats would recline. This meant in order to recline and get some rest, the crew had to dismantle your seat and release the locks manually. This meant the seat was in that position until time to land. So I had to make a choice to sleep or eat, horrible for CX."
Fordeler: "Beautiful, new plane. Amazing, elegant, classy, patient crew. Lot so of nice customer service touches."
Ulemper: "The food could have been a bit more exciting, but it was solid."
Fordeler: "Been flying CX for years and for some reasons this time all the staff members were excellent. From ground to air crew everyone was well informed, nice and helpful. Another surprise was the vegan meal I ordered. Airplane food in general is disgusting, but this time the vegan meal was delicious."
Ulemper: "Flying out from JFK is a nightmare, we had to wait for 40 mins on the runway. Not sure if airlines can actually improve that?"
Fordeler: "Cathay Pacific always has courteous and caring crew. From the pilot to the attendants everyone enjoys their jobs and it shows in the amount of care and effort they put into ensuring that everyone has an exceptional flight."
Ulemper: "They need to smile and respect the passengers"
Ulemper: "The food service could have been better . Quality is poor ! There was one lunch service, breakfast service and one snack service through 19.5 hours of nonstop flight. We were hungry through out as the quantities were so little and barely there . The toilets were bad and didn’t even carry tissues"
Fordeler: "The onboard crews were excellent. The entertainment was good too. However, the HK check in counter staffs were terrible, rude, condescending, unprofessional. They left bad tastes in our mouths and ruined the whole trip experience."
Ulemper: "Cathay HK check in counter staffs need to be courteous, respectful, and professional. They need to be trained not to be rude, condescending, disrespectful, unprofessional"
Ulemper: "delayed as usual"
Fordeler: "new seating arrangement is nice"
Fordeler: "Comfortable seats and entertainment"
Ulemper: "Food even for short flights"
Fordeler: "I don't know why now there was no little gift or stuff keep kids busy during the flight, but only movie."
Ulemper: "keep providing little gifts for kids"
Ulemper: "The delay of one and a half hour has resulted in a loss of half a day of holiday. Without any compensation."
Fordeler: "Food was amazing"
Ulemper: "A very old product in the CX fleet. The old exonomy seat is terrible. Service was not attentive. Entertainment system was not responsive. CX is definitely going downhill."
Fordeler: "Service was very good. Food was decent. Surprised CX served dinner early in the morning Pacific time right before arrival at SFO instead to breakfast."
Ulemper: "There was an extra layer of normal security check at the HKG gate 15. The male team leader, probably in '50's, with two bars on his shoulder was extremely rude to the passengers. I was at the front of Economy class when a female Asian passenger walked up in the Business class ilne. He naturally tendered to her first and let her and directing her to a lower security ranking staff t the other side of area. All fine and dandy. But seconds later, a Caucasian male walked u,p indicating that he was with that female Asian, the security guard got real mad, shouted at the Asian woman who by then was some 20 feet away that next time she needed to tell him he was with someone. When it was my turn to go into the secured area, there were to guards available standing side by side, a male and a female. He let me and pointed toward the two guards. I asked him which one, he didn't answer. I asked a second time, "Male or female", he still didn't answer, just pointed his finger toward the two guards. His attitude was totally unacceptable."
Fordeler: "All the flights had bad Kosher food"
Ulemper: "Flight delayed 13 hours"
Ulemper: "Cancelation process was too poor customer service was also too poor. And high cancellation fee. Customer service representatives did not tell me when I am going get the money back and also weather my ticket is also canceled or not."
Fordeler: "Great service"
Fordeler: "All I can say is the kosher food needs great improvement in taste, quality, verity. I hope the feedback will be seen by a real person that can respond. No robot."
Ulemper: "Your kosher food offings need great help"
Fordeler: "Nice airplane, it was little bit delayed but still fair enough. Meals are nice if it has more vary entertainments, would be great :)"
Ulemper: "Like above, crews are look like tired. Thats fine but even doesnt look like want to work and speak in their language during searving, quite feel bad."
Fordeler: "The service"
Fordeler: "Everyone that was part of the Cathay Pacific team was so friendly and helpful. They were very accommodating and quick to assist me outside the typical meal and drink service times. I flew economy and the seats were fairly comfortable. There were plenty of new films to choose from for entertainment as well."
Ulemper: "There was a long delay when boarding the connecting flight to SGN and there weren't any clear updates on the flight status. I didn't mind the wait so much but I wish they had announced the current status more clearly."
Ulemper: "Flight delay was not announce until boarding time. Such chaos!! at 1:00 AM. Rescheduled the next 24hrs. I was lucky to live within one hour of the airport. Next day, after boarded the plane, had to sit inside plane for 2 1/2 hours until the plane takes off. It was not a good experienced, even though they gave us a voucher for 75.$"
Fordeler: "Short flight time"
Ulemper: "Flight stewardess keeps saying "we don't have this, we don't have that, we run out of it""
Fordeler: "I flew from NY to Phuket via Cathay Pacific which is a 22 hr flight! The crew was pleasant and friendly and took excellent care of my family and I. I would fly with them again anytime."
Ulemper: "My only complaint, if I have to make any suggestions would be more leg room."
Fordeler: "Time Management and guidance. We enjoyed playing on screen. We viewed movie. How we are flying on Google maps. Hospitality is good."
Fordeler: "Staff very courteous and helpful Food was average"
Fordeler: "Very efficient with the timing of take off and landing. The crew members were lovely and polite."
Ulemper: "The time was a bit awkward esp the overnight flight back from Colombo to Hong Kong left us shattered all day long as the seats are too small and congested which makes it difficult for us to sleep or even sit comfortably. Wish they arranged the flight to earlier times."
Fordeler: "I did get an upgrade and saw a pleasant movie"
Ulemper: "There were no immigration forms on board. When I asked for one, the hostess said there had been an announcent Mayybe there was one in mandarin but certainly not in english. A senior hostess cam later to apologize zaying the reason was that there were new forns since 1 Dec when leaving the plane, everyone was given old forms! All very unptofessional..."
Fordeler: "They were able to provide drinks and food at a timely matter"
Ulemper: "The long flight"
Fordeler: "Cathy service"
Fordeler: "Food was better than other airlines for economy price. Movie selection quite good as well as other options. Liked the maps."
Ulemper: "My seat would not move back. The audio on the movies was very difficult to hear with background engine noise. Poor clarity, and the selection of movies was excellent, so I chose not to watch. Solitaire game was complicated to understand."
Fordeler: "Overall good experience"
Ulemper: "I booked an isle seat for flight to Hong Kong and Cebu and was not given one. I called with request for isle and was assigned very far in advance. But was not given one"
Ulemper: "Luggage was damage and I didnt notice it till I arrived at connecting airport terminal in manila. Didnt have time to file a claim as I have to rush for my local connecting flight. Hopefully Cathay Pacific can take a late damage claim without a report for my luggage"
Ulemper: "Should have more Indian movies on flight."
Fordeler: "Thank you for your services."
Fordeler: "Helpful crew"
Ulemper: "Cramped seating. Very little leg room"
Fordeler: "More drink options were offered."
Ulemper: "Flight delay"
Fordeler: "The cabin crew were great. Very helpful and they professional."
Ulemper: "Dubai was foggy, they diverted us to Alfugaire. Supposedly for an hour time but we stayed for 4 hours and almost missed our connection. Not nice."
Fordeler: "since i've been a member of the marco polo club but don't accrue enough miles YOY, this one luck time I got the upgrade on CNY to premium economy. found it to be very comfortable."
Fordeler: "American pilots"
Fordeler: "On time is no good way off due to dark clouds. But laying back passengers should be limited their distances pulling back causes others very unpleasant ty"