Check in working effective. Kind cabin personnel . Not too note storage place inside for carry on luggage .
Ulemper: "Racists bastards!"
Fordeler: "Seats were too cramped up, legroom was a problem. A device was under the seat was cramping the leg room. The entertainment selection was very very poor for a long flight."
Ulemper: "Better entertainment selection."
Fordeler: "Great food. Nice staff."
Ulemper: "Make a rule that people cannot put their seats back. People in front of us were rude and kept their seats back the entire flight, even after we nicely asked them to not have the seats back so far. Would prefer that seats did not move at all. I would never recline my seat in consideration for the person behind me. On an 11 hour flight, this is a big deal."
Ulemper: "Only reason I chose Lufthansa was that I was informed that 23kg of checked in luggage was included. It was NOT. I don't care whose fault it is. Lufthansa still says that this is included on their website. I demand reimbursement."
Fordeler: "Everything was excellent"
Ulemper: "The arm rests on either side of my seat where closed so I had limited mobility in my seat (by closed I mean they didn’t move and had no open space between where your arm sits and the top of the chair)"
Fordeler: "Seating, interior and menu"
Ulemper: "My previous flight was late. Flight attendants didn’t know how to guide me to my next gate as I was late"
Fordeler: "Nice crew."
Ulemper: "Very cold. Always very cold in premium economy section on LH 747-8."
Ulemper: "Missed my flight by 2 minutes and couldn’t find any representatives to help me determine my options. Was left to figure it out in my own."
Fordeler: "The food selection and quantity were wonderful! The crew and movie selection were great!"
Ulemper: "My seat storage pocket was broken and I was unable to store items in it."
Fordeler: "Service was very good and lunch was delicious There werr good movies to my liking but a few of them which I would have enjoyed were not offered with English subtitles"
Ulemper: "The chicken pocket, wish we just had some fruit instead Also the last window seat in front of the exit row felt exceptionally tight"
Fordeler: "Never was able to get on flight airport evacuated because of security breach. Mass confusion and unable to get back through security in time to catch flight still waiting to be rebooked."
Ulemper: "Didn't like the fruit dish or the liverwurst type meat."
Fordeler: "Everything was fine except for the comfort."
Ulemper: "The rows were so close together it was hard to get in and out of your row. If the seat in front of you reclined, the t.v. was 9 inches in front of your face."
Fordeler: "We were treated very well by all staff. Very nice crew"
Fordeler: "Lufthansa and SAS. A great combination."
Ulemper: "Nothing to not like."
Fordeler: "The staff was very friendly and professional. Entertainment selection was great. Food was exceptional. Flight attendents were attentive and served you throughout the flight."
Ulemper: "The leg room was cramped in economy like most airlines."
Fordeler: "The flight attendants were very attentive. It's clear they hire for people with high EQs."
Ulemper: "Not enough leg room. Media box under the seat in front of me so no room to put my carry on under the seat. Also, breakfast was skimpy. Some fruit and a muffin."
Fordeler: "They’re very polite persons"
Ulemper: "The way they treat people"
Fordeler: "Upgraded from premium to Business class. Very good service and a good night slep."
Fordeler: "Smooth ride. Almost made up some flight time......"
Ulemper: "No entertainment, Two hour delay......almost missed our connecting flight."
Fordeler: "Quick loading and departure."
Ulemper: "The gate changing 3 times."
Fordeler: "Service for economy class was what you would expect from other airlines in business class. Lufthansa has the best service of any airline I have ever flown with."
Fordeler: "Accurate. Friendly."
Ulemper: "My suitcase weal broke during the flight!!"
Fordeler: "I liked the food and courteous staff. Our flight was on time in order to connect to our next flight. They assisted us to our waiting wee Lchairs."
Ulemper: "Everything was ok. Nothing I did not like on that flight"
Fordeler: "Entertainment choices, food, on time, kind crew, and comfortable seating."
Ulemper: "Crying babies-but that's not the airlines fault at all"
Fordeler: "Service was great, pilots were amazing no decompression pain in my ears."
Ulemper: "The flight was delayed in Warsaw for 1:30 hours"
Fordeler: "- crew was great - food"
Ulemper: "- turbulence - boarding time delayed - tv touch screen"
Fordeler: "I loved the TVs, food, and the service. The TV's had so much to watch, and made the time pass so much faster. The service was amazing! They came by so often to give us whatever we needed! Great experience!"
Fordeler: "Short flight, not much to say about it."
Fordeler: "Very quiet flight, almost in time"
Ulemper: "I was ask to change seats twice so a family could sit together ( not a problem) but because of the change i was in row 41 and had no more selection on food (already by row 36 they only had pasta). Drinks were slow and we were almost done with lunch by the time the cart came."
Ulemper: "Not able to watch TV, movies of flight status"
Fordeler: "This leg of light was good. Service on board was very good."
Ulemper: "no complaints."
Fordeler: "The crew was great and loved the pre boarding with my children."
Ulemper: "That had to be the most uncomfortable flight to France I have been in. There was no leg room at all."
Fordeler: "It was on time :)"
Ulemper: "I booked wheelchair at Oslo airport, but my father did not get it at Frankfurt."
Ulemper: "We couldn't check in for the next flight when we departed from Oslo. Disappointed we had to wait until arriving in Frankfurt. Something about not being partner airlines."
Fordeler: "On a flight from Oslo to Germany to Charlotte, we only had 55 minutes to connect in Germany. Lufthansa held our plane due to their error in some runway and docking issues and we, as well as 25 other were escorted to our connection by Lufthansa staff. Excellent customer service even though it was their fault. They just did the right thing and did it well."
Ulemper: "I would have expected that there be much more time for gate connections. If you have ever been in the Munich airport, it is very large and navigation takes time.."
Fordeler: "Our flight from Frankfort to Munich was late. Luftansa sent a representative to our flight to make sure we and others from our flight got on to the flight to Charlotte. How awesome! Plane needs more leg room."
Fordeler: "Again the friendly crew."
Ulemper: "The snack at dinner. A simple sandwich would be better instead of the heated pizza and large sandwich they did give."
Fordeler: "Flight was grest"
Ulemper: "Very relaxing and smooth flight"
Fordeler: "After so many domestic flights of being shuffled around and interacting with flight attendants that seem to not like their jobs much and passenger's are just an annoyance, flying abroad on Luftansa was quite a different experience! The flight attendants were polished, professional, and actually wanted to provide a service. Their interactions made me feel like I was cared about and that they wanted my unique needs to be met. This made a 10 hour flight an enjoyable experience which I certainly didn't anticipate."
Fordeler: "very little"
Ulemper: "lousy food. poor movie selection. uncomfortable seats."
Fordeler: "flight crew was very nice,"
Fordeler: "Friendly crew"
Ulemper: "Boarding is always a nightmare. First class, and the high flyers are called first. Then premium economy, then economy. A mad rush of people scramble down 2 flights of stairs, then are crammed on a tandem bus that drives out to the plane. You then cross the Tarmac in all types of weather to board. This flight boarded from front and back. Making finding your seat a nightmare as people were traveling in both directions in the aisles. You would think you were in a third world country."
Fordeler: "Prompt; efficient."
Ulemper: "No issues."
Fordeler: "The boarding was smooth. The movies are ok."
Ulemper: "The seats are terribly not comfortable. I've been in many long flights with other carriers but these by far are the less comfortable seats ever. I tried in April the premium economy and the business class with the same carrier but still I'm disappointed and it doesn't seem that it will get better."
Fordeler: "Lufthansa is one of few airlines in Europe with pure class and excellent service. Even in economy!"
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
Ulemper: "De trenger å ha bedre kontroll på at passasjerer overholder smittevernsregler og sikkerhetsregler."
Ulemper: "Very nice crew and great food"
Fordeler: "The plane size & comfort was excellent. The staff were very friendly"
Fordeler: "Terrific hot breakfast in bus. class"
Ulemper: "Window did not darken like the others."
Fordeler: "The crew was very kind"
Ulemper: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Fordeler: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Fordeler: "Great airline"
Fordeler: "very nice crew"
Ulemper: "my baggage was lost"
Fordeler: "Likte at det var punktlig og at de serverte drikke"
Fordeler: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Ulemper: "Food quality was not so good."
Fordeler: "Good beverage service."
Ulemper: "Over an hour delayj for departure."
Ulemper: "There was no wifi on flight"
Ulemper: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Fordeler: "Crew was great and professional."
Ulemper: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Ulemper: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Ulemper: "The flight was cancelled and had to be rerouted on United Airlines."
Fordeler: "Good comfortable seat with extra leg room. Pleasant crew."
Fordeler: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Fordeler: "Very friendly onboard personnel - I really had kind of homy feeling."
Fordeler: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Ulemper: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Fordeler: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Ulemper: "there was no lounge close to our departure gate"
Fordeler: "Overall everything was ok."
Ulemper: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Fordeler: "Premium economy service was good."
Ulemper: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Fordeler: "Boarding was quick, Flight on time....just a regular service and plane"
Ulemper: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Fordeler: "The staff was extremely pleasant. Food was good!"
Ulemper: "Have no complaints"
Ulemper: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Fordeler: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Ulemper: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Fordeler: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Ulemper: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Fordeler: "Good efficient flight crew friendly and helpful"
Fordeler: "The supplied pack of toothpaste/toothbrush"
Fordeler: "Got to Amsterdam on time and everything was great including the staff"
Fordeler: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Ulemper: "Nothing to be honest . All positive."
Fordeler: "Cabin crew very pleasant"
Ulemper: "Lost our bags, little sympathy from staff"
Fordeler: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Fordeler: "Great crew service. Among the best ever."
Fordeler: "Timing & efficiency. Good food though only a sandwich."
Ulemper: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Ulemper: "magazines very dog eared and some badly torn"
Ulemper: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Fordeler: "Same as above"
Fordeler: "Loads of leg room"
Ulemper: "Loved everything"
Fordeler: "Excellent service, excellent food."
Ulemper: "Kommer ikke på noe"
Fordeler: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Ulemper: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Fordeler: "Special treat for King's Day Friendly crew"
Ulemper: "15 min late boarding 30 min delay leaving the gate Very little leg room"
Fordeler: "Alt gikk greit så totalt sett fornøyd, dro før tiden og landet før så da fikk vi bedre tid i Amsterdam før neste avgang. Hyggelig besetning."
Ulemper: "Helt grei mat men ikke noe mer enn det."
Ulemper: "hadde sete 3C rett bak economy plus der satt det bare 2-3 mennesker men jeg fikk ikke lov å bruke toallette fremme på tross av at der var serveringsvogn som blokkerte midtgangen, helt uforståelig!"
SAS er i ferd med å bli håpløst utdatert for business reisende, dessverre. Man kaller det Plus og selger det inn som en business class, men det er jo bare tull... Reise fra CPH til Island var med Icelandair, full business og topp service, reise fra Reykjavik til Oslo, med SAS, var et svært gammelt fly, gamle og dårlige seter, fullt av mennesker som sild i tønne og dårlig mat. Mens flyet fra Oslo til Stavanger var nytt, alt var bedre men det burde vært motsatt; lengre distanser, bedre komfort, for fullt betalende passasjerer, men det tenker ikke SAS på. Jeg faser ut SAS fra nå av og vil fly mest mulig med andre selskap ut fra Stavanger, så det blir nok mer KLM fra nå av..
Fordeler: "Plane is clean and comfortable. Boarding was great."
Ulemper: "Staff was lacy and rude to another customer. She told the passenger she wasn’t walking to the back of the plane to get her a paper cup."
Ulemper: "At det var INNMARI varmt i flyet til vi kom oppi lufta At det var et ganske fullt, trangt, bittelite fly"
Fordeler: "Flight was fine...."
Ulemper: "....but departure wa delayed over an hour"
Ulemper: "The airplane crew was rude. They could have been more nicer regarding food. My mother is diabetic and I asked the lady to get her a small sandwich or something so she can take her meds and plus her sugar levels where getting low. And the lady on her side was really rude and said NO."
Fordeler: "A lot of seating space. very comfortable."
Ulemper: "You have to pay for wifi."
Ulemper: "We paid for meals that were NOT delivered"
Fordeler: "Nice crew"
Ulemper: "There was three hour delay Boarding was chaotic and very bad organizedMain course was good, but poor snack Entertainment program very poor"
Ulemper: "Outstanding service, comfort, food, entertainment options May have been best experience ever flying"
Ulemper: "On the Copenhagen-Milan leg, since I was in the cheap seats, even water cost; $3 for a bottle of water. They couldn't even offer a cup of water for free? False economy. And I was told that I had to pay for my luggage at the airport, then it was $120 for 1 bag. Ridiculous!"
Fordeler: "SAS oversjøisk er nesten alltid veldig bra"
Fordeler: "Thre movie selection was great The crew was great Some of the food (in each meal) was good"
Ulemper: "Parts of each meal were great, parts were gross $4 for a can of soda? Really???"
Fordeler: "service was great flight was on time luggage came on time"
Ulemper: "Spørsmål om underholdning og mat bør få et valg med «ikke relevant»"
Ulemper: "I don’t like how the food on premium economy is packed in a cubic box that is really messy to eat from which the small plastic cutlery. Food quality is good, but feels like being an animal being fed from a bucket."
Fordeler: "The in-flight entertainment options were good."
Ulemper: "My seat was broken and when I alerted the attendant, in a rude tone, she replied “what do you want me to do?” Not exactly the friendliest experience. It was only compounded by the fact that when we were landing, another attendant insisted I put seat completely upright, and when I told her it had been broken the entire trip, she began forcefully shoving my seat. Not awesome."
Fordeler: "Food was excellent!"
Fordeler: "Legroom was sufficient on this leg because I paid an extra $80 for an exit row."
Ulemper: "Having to pay extra for normal legroom"
Fordeler: "Great selection of movies."
Ulemper: "Sitting on runway for take off for some 40 minutes."
Ulemper: "late. support afterwards was awful."
Fordeler: "On time, easy boarding"
Ulemper: "The flight was nearly full and everyone seemed to have at least two cases. This caused lots of jostling for space in the lockers"
Fordeler: "Friendly staff"
Fordeler: "Transfer desk was remote but once found, staff was very good"
Ulemper: "Haven't made it yet due to late flight/missed connection"
Fordeler: "It was a normal flight, only a few hours long. The crew was very nice."
Ulemper: "Once again, just some leg, and arm space issues but that's to be expected."
Fordeler: "Safe departure, flight and landing."
Ulemper: "An in flight breakfast snack would have been appreciated. The drinks served were okay. Nothing special."
Fordeler: "Nice guy behind the counter."
Ulemper: "At self check-in, we received a message that we had been placed on standby and that our seats were no longer guaranteed (for the SECOND time this trip with no explanation despite our having purchased our tickets quite some time ago). We were directed to the gate for questions. No one manned the gate until right before boarding. We spent the entire time in a panic trying to figure out how else we could get to our destination in time for a wedding. When we finally talked to someone at the counter, he said this was just normal procedure to be able to shuffle seats. This is not normal. I have flown with many airlines, and I cannot imagine it is ever "normal" policy to tell people they have been downgraded to standby until just before the flight. So much anxiety. Also, the flight was delayed, and the crew had no communication about gates or any other information (within their OWN AIRLINE) for those with connecting flights."
Fordeler: "Setene er behagelige, og selv i SAS Go er det mulig å legge setene lenger ned enn jeg er vant til hos en del andre flyselskaper i samme seteklasse."
Ulemper: "Det er ikke mulig å bestille spesialmåltid samtidig med billettene, man må ringe. Dette virker unødvendig tungvint, spesielt med tanke på at det var ekstra lang ventetid hos kundeservice i den aktuelle perioden. Heldigvis var det mulig å få hjelp via Facebook, men det er visst ikke vanlig."
Fordeler: "Made it safely to destination"
Ulemper: "Series of unfortunate events: 1. No air vents in seats. Plane was very warm the entire flight. My husband and I spent 6+ hours sweating in our seats. 2. Dinner was not served until 9:30/10PM. By the time we received our food in the back, it was cold. 3. For guests who wanted to sleep during the red eye, the lights were not turned off until after dinner and cleanup, which meant only 2 or so hours of sleep in dark."
Ulemper: "Not water for children."
Fordeler: "Once again the atmosphere was terrific. The cleanliness of the plane was good. The staff was awesome."
Ulemper: "Forsinkelse Lite utvalg av mat"
Ulemper: "Planes are getting old. Seats are not the most comfortable."
Fordeler: "Boarding, comfort, cost of tickets"
Ulemper: "Cost to check bags was dramatically higher than for other airlines. As part of this trip we flew with 6 providers and the cost for bags with SAS was almost double."
Fordeler: "SAS tilbyr forutsigbart god o tilstrekkelig service i alle avseende."
Ulemper: "Der var alt for litt mat å kjøpe ombord, tok slutt ... unødvendig irriterende på morgenfly."
Fordeler: "Passenger and Hannibal and Ben, crook with cop father. Excellent movies"
Ulemper: "Faster arrival"
Ulemper: "A very dishonest experience. The booking never made it clear that I was not allowed to check my suitcase and I had to pay € 70 extra both coming and going and thereby paid 1 1/2 times more for my suitcase than for my ticket. I am very disappointed to be 'tricked' in this way and consider it a very dishonest business practice."
Fordeler: "Ground crew was very helpful and flight was comfortable."
Ulemper: "my flight from stockholm was delayed and there was a massive queue at border control and no SAS or airport staff to organise to get PAX through faster so they dont miss their connection I had to fight my way through the queue otherwise I would have lost my connection"
Ulemper: "Spørsmål om mat og underholdning bør få et alternativ med "ikke relevant" eller lignende, siden det mat evt må kjøpes og siden underholdning ikke alltid er et tilbud."
Ulemper: "Mat og underholdning er enten valgfritt (kan kjøpes) eller ikke-eksisterende og spørsmålene bør derfor kunne besvarer med "ikke relevant" eller lignende"
Fordeler: "Hyggelig personale"
Ulemper: "Dårlig luft."
Fordeler: "Temperatures was good not very hot. Has a handicapped bathroom."
Ulemper: "Cabin light was only slightly dimmed during the 8 hrs flight. Then instead of gradually brighten the light. They just flip the switch to full blast. I think they are trying to sell you more duty free than letting their customers rest. Not ok!"
Ulemper: "Well I looked online and the type of ticket I purchased said that I would have a free checked bag and I did not and I was charged 66€"
Fordeler: "Helt nytt fly, god komfort, god service"
Ulemper: "Ikke noe spesielt å anmerke"
Fordeler: "Too upset to continue senseless survey"
Ulemper: "Vacation ruined"
Fordeler: "I'm a super nervous flyer, and SAS did an awesome job with customer service, in flight service, the food was delicious and the drinks were great! I'll be sticking with SAS for future flights."
It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better.
Hyggelige og effektive ansatte. Derimot er flyene til og fra Oslo alltid forsinket og i vår tilfelle var det på 25 minutter. I tillegg, er kabinene på enkelte fly delvis utdaterte, smart å sjekke på forhold hva slags fly du skal fly med. Ellers er det er svært bra selskap som jeg anbefaler å bruke.
Fordeler: "The crew was perfect"
Ulemper: "No wi fi on the plane."
Ulemper: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Ulemper: "New variety of food"
Ulemper: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Ulemper: "Entertainment worked sporadically"
Fordeler: "Entertainment system failed repeatedly."
Ulemper: "Entertainment system failed repeatedly."
Fordeler: "Great food and friendly crew."
Ulemper: "Seatback system was old and not very functional."
Ulemper: "2 hours delayd and 1 free cup of water-:("
Fordeler: "The Air France service was ok. Got me to my destination on time and alive."
Ulemper: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"
Fordeler: "Not much expected as it was a budget trip."
Ulemper: "Poor timing in between connections, barely made in time to my first connection being the last person to board"
Fordeler: "Timely and smooth teansit."
Ulemper: "Food has a way to go to be appetising."
Fordeler: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Ulemper: "Slight issue with headphone connection, was not the only passenger."
Fordeler: ". Budget airline with no legroom or extras"
Ulemper: "See above. Nothing specific to like."
Fordeler: "The free glass of red wine when the plane finally took off."
Ulemper: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
Ulemper: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Fordeler: "Absolutely everything perfect."
Ulemper: "Through my own fault I ordered a different seat instead of window seat. :)"
Fordeler: "Boarding was on time"
Ulemper: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Ulemper: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Ulemper: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."
Ulemper: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Fordeler: "I didn’t actually liked the entertainment"
Ulemper: "I just didn’t enjoy the entrainment."
Fordeler: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
Ulemper: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Fordeler: "Everything was very prefect and would love to fly again."
Fordeler: "Hospitality of the flight attendants"
Ulemper: "Toilets could hv been cleaned more often"
Ulemper: "Some toilet facilities out of order and some slow service"
Fordeler: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Ulemper: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
Fordeler: "Boarding and punctuality."
Ulemper: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."
Fordeler: "Crew was welcoming"
Ulemper: "Space between the seats was too small."
Ulemper: "The air France flight was overbooked and we had been in standby until the last minute"
Fordeler: "Crew was great."
Ulemper: "Food could be a bit better. White bread is unhealthy."
Fordeler: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Ulemper: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."
Fordeler: "Friendly crew and exit row had nice legroom."
Ulemper: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
Fordeler: "Amazing service, seat and FOOD"
Fordeler: "The food was good."
Ulemper: "I feel comfortable flying when I can see out the window so don't force me to close my window shade.The flight attendants kept forcing me to close my shade. Also new planes would be nice. Sick of flying on outdated technology."
Fordeler: "Seat room was better on most economy flights. The food was good and the glass of champagne did not hurt at all. The aircraft flew very smoothly from takeoff to landing."
Fordeler: "Good seat near the front."
Ulemper: "Delayed arrival by 30 minutes."
Fordeler: "The crew was very nice and helpful."
Ulemper: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Fordeler: "The food was good"
Ulemper: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."
Ulemper: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
Fordeler: "Crew are efficient and friendly."
Ulemper: "Very small plane."
Fordeler: "nice crew; excellent check in experience!"
Ulemper: "boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh"
Ulemper: "Disorganised boarding with people allowed to bring on multiple and oversize bags that by the airlines own admission delayed departure"
Fordeler: "Ticket price"
Ulemper: "Long check in wait in Dubai. Food was shocking - inedible!"
Fordeler: "The plane is roomy and bright"
Ulemper: "Boarding more than 15 minutes late. Departure on time, though"
Delayed departure from Lisbon due to security issue but flight arrived on time in Madrid.
Food absolutely disgusting. Seats rigid and not comfortable. Aisle narrow so constantly getting bumped by everyone passing and I’m normal size person. Like flying Madrid to US direct.
Ulemper: "Check in took a very long time. Food was not great. Bathrooms were not cleaned during flight and quite disgusting."
Ulemper: "We had to check our bags because the plane was too full, this was inconvenient and it made the plane arrive a little late"
Ulemper: "Personal very rude no manners to answer Questions or direct people."
Fordeler: "Comfy seat."
Ulemper: "The flight was delayed for more than an hour"
Fordeler: "The crew was really nice. They were friendly and genuine."
Ulemper: "Nothing !! Thanks for everything"
Ulemper: "Awful awful baggage collection in Madrid - longer than. One hour"
Ulemper: "The transfer in Madrid was ridiculous. They could not find a bus to transport passengers and no one had any clue."
Fordeler: "Flying these days is as bad as it gets. We made it, that is what I liked."
Ulemper: "Had bought a ticket that allowed me to check in a suitcase and to chose my seat. The choosing part does not happen as Iberia chooses for you the day before the flight and tells you you can change what they chose but for a price. Seems deceiving. Flight attendant on flight was rude to me and others."
Ulemper: "Still waiting for luggage 2 hours after arriving."
Ulemper: "At least they could offer drinks"
Fordeler: "The flight went as expected. there were no surprises."
Ulemper: "to be able to be on that flight, A delay from Malaga threw everything off."
Fordeler: "What I liked was smooth flight. And the fleece blanket."
Ulemper: "Crew was not even visible in all that time. No water offered, no concern for passenger comfort. Food was skimpy and packaged, no clues what we were eating. Seats were tiniest and least comfortable ever! Difficult to get up from and get out from window seat."
Fordeler: "The flight was good even puntual! However I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online."
Ulemper: "Awful online experience! I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online. it never works!"
Fordeler: "Good legroom."
Ulemper: "Disorganized boarding."
Fordeler: "The lunch in the flight back. The service was good."
Ulemper: "The spaces between seats and the bathrooms. It should be a person checking if it look okay after 2 hours flying."
Fordeler: "The food was nice."
Ulemper: "There was no water in business class toilets. The staff are not polite."
Ulemper: "We had a terrible experience with iberia airlines,working with british airways.We almost missed our fl8ght as they cannot find info about e tickets in the computer(otherwise i had tge print out of our tickets). Truly it was a night mare for our family. But we are really glad that we were able to board in the nick of time and finally home ."
Fordeler: "Iberia Premium Tourista is an absolute gem, don't overlook an upgrade from Tourista."
Ulemper: "The food is just marginal, but I wasn't expecting anything different"
Fordeler: "After fixing the mistake they gave us two adjacent seats on the plane."
Ulemper: "I came with a friend. At first we were given 2 boarding passes, both with my name. We continued to security where they found the problem. We had to go back to the check-in counter and they reprinted boarding passes. This time names correct but both for the same seat. Only after a long while they were able to fix it. The Iberia crew barely spoke English. Overall - made mistakes, wasted a lot of our time."
Fordeler: "Who assigns the seats? A monkey?"
Ulemper: "Who assigns the seats? A monkey? Half my party was seated away from me (including my 5 year old daughter); we were put in an exit row and then moved. Everyone around us was sitting apart from their traveling companions so that we talked over each other. The whole thing was absurd."
Fordeler: "Very short flight."
Ulemper: "The stop in San Salvador is very disorganized."
Ulemper: "Even though I bought my ticket through British airways, they made me check in through Iberia. No one told me beforehand so I waited in line at the BA line for about 20 mins and was told by the ticket agent to go to Iberia instead. Also, two medium delays. Not major but I did feel like I spent more time on the plane than I should have"
Fordeler: "The staff was rude and not helpful. Check in was below standard."
Fordeler: "Everyone is doing his job correctly and nicely. Nothing special to add"
Fordeler: "Internal Wifi to watch movies and music"
Ulemper: "Flight attendants busy and not care much about the passengers. Asked for water twice and never arrived until I got up and went to the back of the airplane to ask again"
Fordeler: "On time, boarded quickly, smooth.food was decent. Beautiful new aircraft that actually felt fairly spacious (all relative of course)."
Fordeler: "Our flight was subcontracted through another airline, Level, so my comments are related to Level."
Ulemper: "I called the airline a week before our departure regarding the baggage fee. I was assured the fee was included in the price. However, at the time of check in, I was charged a $55 checked bag fee."
Fordeler: "On time dép and arrival"
Ulemper: "There were no vegetarian/pescatarian meals available so I literally ate bread rolls for dinner & the tv audio was broken. I paid $40 for 45 MB of WIFI so that I could work and the internet lasted about 10 minutes. i couldn't even send an email within that time. The tv screen itself kept flipping back down to the aisle. Finally, the temperature was freezing & the bathrooms were disgusting."
Ulemper: "Lack of organization"
Fordeler: "Entertainment was excellent. I appreciated the blanket, headphones, and pillow. One of the staff was very rude to the gentleman next to me because he asked for tea after she passed by with it the first time."
Fordeler: "It was nice flight"
Ulemper: "I ordered an extra check in bag which got messed up on this flight. Only three movies available to watch"
Fordeler: "Overall I give the flight an average score, I like that everything was attended in a service oriented manner."
Ulemper: "I didn't like the aspect of lack of order at the airport specially when boarding, crew seemed a bit lost for a second there. In some respects I felt the plane had a dated feel to it; but then, I've never flown with Iberia before."
Fordeler: "Touch screen movies were nice"
Ulemper: "Forgot to give me dinner then said they ran out of meat dish. Bathrooms dirty and out of toilet paper. Seemed very cramped. Couldn't find call bell to call stewardess. Not happy with Iberia"
Fordeler: "I liked the air crew and the media systems on the plane."
Ulemper: "I did not like the fact that we were charged 75 euros because our bags were .5 kilos over weight. The lady put the bags through before giving us the cost and the option to move things around into our carry on bags. That was extremely disappointing."
Fordeler: "On time, no hassles. The flight went well."
Ulemper: "Didn't have any non meat food available on Good Friday. Apparently, the airline ran out."
Fordeler: "I got a connection in Madrid to my destination, but the previous flight was delayed about 30 minutes. I got in the airport about 15 min before the gate closed. The gate that i arrived to my connection flight was around 26 min away. I have a condition on my leg and i cannot run, so i walked really fast through the airport and I was so happy to see that they were waiting for my delayed flight... which is very unusual. Thank you!!!!"
Fordeler: "Madrid airport is seriously beautiful Flight departed on time Seats was lie flat and comfortable Food was best of any European business class"
Fordeler: "The ease at putting my luggage in.."
Ulemper: "The prices of the food and drinks!! Ripped off!!"
Ulemper: "I paid more to make sure I would have a shorter trip from Tucson to Paris, with only one connection and a less than 2 hour connection in Dallad. Yet, I was in Dallas from 3pm until 8:30pm with my 3 year old who was exhausted and hungry. I guess it was not worth paying more for a short connection."
Fordeler: "American Airlines made a 10.5 hour flight very comfortable and very quick!"