Fordeler: "Good AC - very important, calm and nice atmosphere. Very friendly staff."
Ulemper: "Need more leg room. Cramped for 8 hours is not a good thing"
Ulemper: "Food could be better"
Fordeler: "I loved that every seat had a pillow, blanket and head-phones waiting. The movie selection was great, too.The service was excellent. Love having metal utensils, and not plastic."
Ulemper: "No fault of the airline, but when passengers recline their seat backs all the way, it's very difficult for the person behind. Two vegetarians meals were offered - which is ok, but I was unsure if either had sufficient protein; plus the side dishes were all starches."
Ulemper: "Very hot on board"
Fordeler: "The movie"
Ulemper: "More space! The crew could have been nicer"
Ulemper: "There was only one agent checking in business class passengers until a bunch of us complained. The Swiss business lounge is too small with not enough seats"
Ulemper: "entertainment sound"
Fordeler: "Crew was attentive and overall I enjoyed the flight"
Ulemper: "Food could have been better"
Fordeler: "We have been flying Swiss for years and they are the most reliable and best organized airline, we have ever experienced."
Ulemper: "I didn't notice that I had booked some sort of new economy light category where checked baggage is no longer included and to check baggage when booked into this class cost $60 per bag per flight. So overall on the trip I paid $240 extra for luggage alone."
Fordeler: "Responsive excellent crew."
Ulemper: "Long waits to get to the bathroom. Plane dated."
Fordeler: "The food and service."
Fordeler: "The food was actually really great and the attendants were super responsive/friendly! Even in coach, the seats were comfortable."
Fordeler: "Professional courteous staff"
Ulemper: "Tray table slid downward whenever it was opened. Headphones quit after the first hour and got scratchy. So little room..tiny video screen. I could not get advance seating because of a code share flight."
Fordeler: "Crew great service"
Ulemper: "Boarding was slow —delayed takeoff for nearly an hour"
Ulemper: "I would have liked a better selection of movies and TV series and games"
Fordeler: "I got a surprise upgrade to Business Class where the service, food, and comfort were all excellent."
Ulemper: "Flight was delayed for almost an hour while we were on board. (ultimately not the airline's fault), If I hadn't been in Business class, it would have been very uncomfortable."
Fordeler: "I loved the aircraft, the courtesy, professionalism and friendliness of the cre, the communications from the pilot. The food was very good and tasty which is a great challenge in overseas flights, the choices of drinks. We will definitely travel again on SWISS, this time for a visit to the Alps hiking trails"
Ulemper: "I can’t think of anything I did not like at all"
Fordeler: "We did not get on any flight to NY!!!!"
Fordeler: "Not applicable"
Ulemper: "See above."
Ulemper: "Cabin temperature was a little hot"
Fordeler: "Flight was fine"
Ulemper: "Check in at Nuremberg terrible"
Fordeler: "The crew was very efficient and very helpful. They were constantly attending to passenger’s needs."
Ulemper: "The landing was a little rough, but my friend said that it was windy here in NY. Otherwise excellent all around."
Fordeler: "Excellent organization, food and entertainment. Impeccable service."
Fordeler: "I was fed food and drinks varios times during the flight and that makes me happy! I never went hungry!"
Fordeler: "When checking in, I was upgraded to business without knowing it until I looked at my boarding passes. This was a good surprise of course."
Ulemper: "Bathroom not clean"
Fordeler: "Swiss is already a great company and yesterday it just got better : I got upgraded on business class between Geneva and New York and it was a very nice treat, the service was perfect, the food excellent, the seat was very comfortable. Thank you SWISS !"
Fordeler: "The crew were very attentive, kind and professional on their ways through the cabin. I appreciated the hot towels near the end of the flight."
Ulemper: "There were headphones (as well as pillows and blankets, much appreciated), but the jacks for the headphones only fit the SwissAir headphones, so if passengers brought their own headphones, they could only get a mono output. It was difficult to hear the entertainment through only one ear."
Fordeler: "The crew was amazing, also the service given since it was a long flight."
Fordeler: "The plane was comfortable. The headrest was great and the seat pitch and recline were decent. I was able to sleep better with Swiss than with other airlines like Lufthansa or Delta. They are much better overall for sure. The food and staff were excellent! The food quality is very good compared to the other airlines. The cabin crew are always passing around water and chocolates throughout the flight. They were friendly and helpful as well. The pilots were also very good. We had no rough turbulence and their landing skills were amazing."
Ulemper: "The boarding procedures could be improved. They don't have zones and everybody just line up. Families with small children are not accomodated first."
Fordeler: "Great complimentary chocolate."
Ulemper: "You would think that after spending 1100 on a ticket that a passenger could chose their own seat within 24 hours of their flight. Nope. They wanted me to pay for my seat after already spending 1100. Then they said I was randomly selected for a TSA check in Zurich. Seriously. And there was no TSA agent in sight doing the check. It was a Swiss Airline Employee. Never had that happen even in the USA."
Fordeler: "Short flight.."
Ulemper: "They gave me and the 2 other black people who were flying, the seats all the way in the back. I'm never telling the people at check in "just give me any seat" ever again! It was so obvious I almost complained to all the attendants! I just tried to keep my cool... HORRIBLE FIRST EXPERIENCE TO EUROPE!"
Ulemper: "entertainment machine in my seat did not worked"
Fordeler: "It was an uneventful trip, which is what you want in a trip by air. Boarding was easy, seats are pretty comfortable, staff friendly and helpful."
Fordeler: "Food and entertainment"
Ulemper: "Service was poor - several of the staff seemed to be inexperienced and not very customer service oriented. The boarding process was chaotic at the gate - customs were there to check in but quite a few people were unaware (not many announcements). Also, the Economy boarding process wasn't clear and chaotic (i.e., not by row and you also didn't know when you could board. Also, the person in front of me kept reclining her seat and it went back too far. I didn't want to do the same to the person behind me so it was quite uncomfortable."
Fordeler: "crew was great"
Ulemper: "my entertainment controller did not work and my daughters head phone plug would only half work."
Fordeler: "I really enjoyed the flight overall. Made a long flight seem not so bad."
Fordeler: "Food & beverage, onboard entertainment and beauty product in the bathroom was good."
Ulemper: "Service was okay and the seats were horribly uncomfortable. Not what I remember from Swiss when I use to fly constantly with them 2 years ago. Also, I was singled out by the crew at the gate and pulled aside. Racially profiling at its finest."
Fordeler: "All on-board crew members were pleasant and helpful. The variety of movies and tv shows was sufficient to keep me occupied for the 9+ hour flight."
Ulemper: "For a 5' 4" person like myself, arm and leg room were barely minimal, Economy seats were crammed together and were not ergonomically designed for comfort or support. I was fortunate to be able to move from my center seat to an aisle seat once the flight was in progress. As soon as I did, the air around me was cooler and made for more comfortable breathing. In the center seat, the air was still and close—very uncomfortable. Poor communication regarding passport control protocol at the departure gate: A temporary station was set up, labeled Passport Control, but no SWISS agent announced what was happening. I had just gone through a passport control line on a lower level so I didn't think I had to go through a similar process at the gate. Most people around me also didn't know whether they had to go through the process at the gate. Once agents had been questioned on the subject several times, they should have made a general announcement to inform everyone at the gate. They did not. The food on the plane was the usual poor quality fare for economy class—either highly processed or overcooked and much too salty. Ugh."
Fordeler: "Comfort of the flight ,very friendly staff"
Ulemper: "THERE'S SOO LITTLE LEG SPACE BETWEEN SEATS ON THE ECONOMY SECTION I IS VERY UNCOMFORTABLE, SPECIALLY FOR A TALL PERSON ON A LONG FLIGHT.......ADDING TO THE FACT THAT THE PERSON IN FRONT OF YOU MIGHT DECIDE TO BE SOOO COMFORTABLE,HE'D PULL HIS SEAT ALL THE WAY BACK WITHOUT ANY CONSIDERATION!!!..THAT PUTS THE SCREEN ONLY INCHES AWAY FROM YOUR FACE!!..BESIDES, THE CHECK-IN MACHINES AT THE ZURICH TERMINAL ARE A HARD TO UNDERSTAND..TRIED SEVERAL TIMES TO CHECK-IN WITHOUT SUCESS!!"
Fordeler: "The crew on Swiss Air is very welcoming. The food was pretty good and there was frequent beverage service, so you don't get dehydrated like on other airlines."
Ulemper: "The seats decline fairly far back into the next seat. As a result, some of the passengers got agitated if they do not go with the flow and decline like dominoes. Both legs of the flight we had the people seated behind us kicking and shoving our seats. One gentleman was kicking my seat for a couple hours and made a scene on the outgoing flight. The stewardess addressed the gentleman and explained that I had to decline my seat because the seat in front of me was declined. My knees were jammed into the seat in front of me, so every time the gentleman kicked me, it not only hurt my back, but my knees. The couple behind us on the return flight jumped the line to get onto the flight, kept kicking our seats and then pretended they did not understand when we asked that they stop. I think the pilot should address the issue upfront so this toddler like behavior does not go on. I am not sure if it is common behavior, but not something I have experienced on an American carrier."
Fordeler: "Nothing distinguishes itself for better or worse than usual in coach."
Fordeler: "The children had easy entertainment at their hands. The planes were clean and comfortable. The food had a Swiss touch and the chocolates are always welcome in my family."
Fordeler: "The service , the hospitality and kindness"
Fordeler: "service personnel were excellent. Espresso is great."
Ulemper: "Business class main meal was disappointing."
Fordeler: "ROTTEN SWISS AIR.I WILL NEVER FLY WITH AGAIN!"
Ulemper: "ARRIVED AT THE AIRPORT AFTER TWO WEEKS HIKING MT BLANC .ANXIOUS TO GET HOME.WHEN I ARRIVE I WAS INFORMED I AM FLYING"STAND BY"KEEP IN MIND I PAID FOR THE TICKETS WHICH I HAD IN MY POSSESSION.YES!I DID BOARD THE FLIGHT BUT FOR ABOUT TWO HOURS I WAS NOT SURE .APPARENTLY SWISS AIR POLICY IS IF THEY OVERBOOK THEY AUTOMATICALLY RELEGATE ECONOMY CLASS PASSENGERS TO STAND BY AND THEN LET THEM GRAVE/BEG FOR THE SEAT YOU ALREADY PAID FOR.I WILL NOT FORGET THIS!40 YEARS OF FLYING THIS WAS A FIRST FOR ME.YOU STINK SWISS AIR!"
Fordeler: "Crew and overall service was great. Crew was attentive and friendly."
Ulemper: "Food wasn't the usual Swiss quality this time. Are seats getting smaller? Very cramped, no leg room (I am a 164 cm, 53 kg female). I had some black metal box in my legroom area on top of everything. It would be absolutely impossible to take the "crash position" highlighted in the safety video."
Ulemper: "Seat wasn't comfortable"
Fordeler: "The crew is nice"
Ulemper: "Boarding was horrible."
Fordeler: "Very nice, pleasant crew."
Ulemper: "Extended turbulence was very uncomfortable. One toilet out of service. Otherwise good flight."
Fordeler: "The plane was nice, entertainment options were great, pilot was super kind."
Fordeler: "I loved being upgraded to first class and the crew was so attentive."
Ulemper: "Nothing, glad this was a better experience than the trip to Miami."
Ulemper: "Seats a lil tight"
Ulemper: "uncomfortable seats, thin seat cushions"
Ulemper: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Fordeler: "The plane was nice and the entertainment on the flight was great! Flight crew very friendly."
Ulemper: "Our plane was delayed multiple times and we were not provided an explanation as to why. For as expensive as this fare was the fact that Delta was at fault for the delay and did not offer any compensation for that delay is frustrating. A few extra free snacks doesn’t cut it."
Fordeler: "Crew was good seat comfortable"
Ulemper: "Better snacks"
Ulemper: "It was lovely. It was my flight from nyc to dc that was terrible."
Ulemper: "the flight was delayed and so I missed my train home"
Fordeler: "Amazing service from crew"
Ulemper: "Friendly crew and lots of good free snacks!"
Ulemper: "Bigger personal space"
Ulemper: "Food was ok...cramped space"
Fordeler: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Ulemper: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Fordeler: "Food was good and plentiful. I definitely left the flight feeling full."
Ulemper: "I missed check in (not flight) by 5 minutes. Delta did nothing. I called Aeromexico. After 30 minutes on hold they told me there was nothing they could do. Called Kayak, you guys said you couldn’t do anything. Finally I got some 3rd party phone number I was given by Kayak. I called the number and it was not in service. In all my years using this app this was the biggest disappointment ever!!!!"
Fordeler: "The people were all really nice and helpful and fun. Food was great. Watched a fun movie."
Ulemper: "Boarding was a bit unpleasant when we had to stand in a crowd before the shuttle came."
Fordeler: "Food and entertainment was good"
Ulemper: "The bathroom I used was disgusting."
Fordeler: "Hot towel was a plus"
Ulemper: "The seats weren't that comfortable"
Fordeler: "The flight attendant, Winsom, was fantastic."
Ulemper: "Did not like being assigned a seat next to the bathroom and having an aisle full of people waiting to get in."
Ulemper: "No wifi, no leg room"
Fordeler: "Great movies...."
Ulemper: "It takes time and worries to find the air train and Aeroflot registration."
Fordeler: "Great and friendly crew"
Ulemper: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Fordeler: "The staff. They were very helpful and polite!"
Ulemper: "We didn’t leave on time"
Ulemper: "There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked."
Ulemper: "Basic economy has way too many restrictions"
Fordeler: "Loved the customer service & movie options"
Ulemper: "The flight only had snacks for free; wish sandwiches would be given for lunch"
Fordeler: "Good flight crew"
Ulemper: "Flight was delayed with no explanation."
Fordeler: "Nice people. Very helpful."
Ulemper: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Fordeler: "The airline did not disappoint and the customer service were very professional"
Ulemper: "Make sure the new signs are posted in all airports for boarding. That will help control people at the entrance"
Fordeler: "Great gate agent at JFK on the layover."
Ulemper: "No assigned seats on second flight til we got to JFK."
Fordeler: "Entertainment, food having only two seats on our side of aisle."
Ulemper: "Leg room"
Fordeler: "We did eventually get there"
Ulemper: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Fordeler: "The organization and speediness shown during boarding the aircraft and the perfect timing on departure"
Ulemper: "The tv screen corresponding to my seat 9A was not working so could not see any movies nor information during the whole flight SDQ to JFK. The condition was reported twice to the flight attendance but was not able to correct it even after resetting the TV settings twice"
Fordeler: "Service, seats, food and pilot were all good."
Ulemper: "There ought to be a better way to go from an international flight to a connecting domestic flight. Security and Customs should be combined to expedite the process for passengers and crew members. I'm not suggesting not going through security, buy why couldn't we do it at the same place as customs? Too often Delta flights are delayed and I don't understand why Delta wouldn't do everything it could to expedite every part of the process for its crew and passengers. I went through TSA pre-check with Delta crew members. My connecting flight was delayed. We were waiting on the pilot..."
Ulemper: "I wouldn't rate this flight on a five-star grid--I give it 0.0 stars. Delta's economy seats are so tiny that even a small person like myself finds it agonizing to ride in them for a moderate-length flight. We need aggressive regulation of our airlines to prevent the unconscionable and humiliating way they treat economy passengers. It's not safe, healthy or humane to ask human beings to sit for hours in tiny spaces with very little air (on top of everything else, the plane was mercilessly hot the whole time). Next time I will choose a European carrier--even the discount Euro carriers are better than any US airline."
Fordeler: "They had good entertainment for free. There were movies, tv shows, and games."
Ulemper: "The plane was delayed for 5 hours and the ride was longer than expected."
Fordeler: "We upgraded our seats to Delta Comfort, at a cost of round $90 per flight. It was well worth it!"
Fordeler: "Comfortable, courtesy, good service."
Ulemper: "Please, there is never a vegetarian option. Many people do not want to eat meat. Very easy to offer a sandwich with vegetables or a little bowl of rice and beans..."
Fordeler: "Quick, clean"
Ulemper: "I was in the back seat"
Ulemper: "Price of food"
Fordeler: "The prior flight arrived late and then due to what appeared to be some mechanical issue, the plane was towed into the gate at about the time we were due to board. I mention this only because this was the only glitch during the rest of the flight. Loved the wide variety of entertainment available inflight, the AC outlets on EVERY row, and though I didn't need it this time, the availability of Wi-Fi Internet is appreciated. And though we left 40 minutes late, we made up part of the time and arrived only 20 min later than scheduled. Bravo Delta! I'll have to check out your version of Mileage Plus."
Ulemper: "I couldn't understand the gate agent's announcements due to language issue but most of all competing announcements from the gate behind me. One of the flight attendents was more bossy I felt than necessary. She told me not to put my backpack in the overhead bin, even though there was enough space and the back 3rd of the aircraft was half empty (I was in the last loading zone so there weren't many more people after me)."
Ulemper: "I reserved and paid for Delta comfort and ended up flying AeroMexico and Virgin Atlantic who could care less so I didn't sit comfortably, no wifi and for Virgin Atlantic I had to pay extra to get more legroom! NOT a satisfying experience."
Fordeler: "The comfort of first class reclining seats."
Ulemper: "The vegetarian meals consisted of cold grilled vegetables for an appetizer, lunch was underwhelming. So much so I dont remember it The snack was two salads. Regular snacks were Cuban sandwiches or roast beef sandwich. Even the stewards said Inshould complain to Delta. Pretty sad for what the cost of a first class ticket."
Typsik tursitklasse som på ethvert flyselskap; greit nok, liten plass, mat som forventet (ikke noe særlig) men turen gikk fint og uten overraskelser. KLM er alltid ok å reise med.
Ulemper: "The touch screen did not work properly"
Ulemper: "De trenger å ha bedre kontroll på at passasjerer overholder smittevernsregler og sikkerhetsregler."
Ulemper: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Ulemper: "Very nice crew and great food"
Ulemper: "Nothing. Flight was amazing"
Fordeler: "Crew is excellent, polite and personal!"
Ulemper: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Fordeler: "The socks offered in business were comfortable and nice looking. The red wine was good."
Ulemper: "The food was just average and the seat not too comfortable"
Ulemper: "Crew members in Amsterdam were very rude and disrespectful"
Ulemper: "Everything was good"
Ulemper: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Ulemper: "Travelled business class and was ace experience"
Fordeler: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Ulemper: "Too hot inside the aircraft"
Fordeler: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Ulemper: "the headrest is hard. Apart from that- all was fine"
Fordeler: "Crew was ok."
Ulemper: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Fordeler: "Cabin facilities"
Ulemper: "They didn’t bring one of my bags"
Fordeler: "It was all fine"
Ulemper: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Fordeler: "Overall KLM experience is good"
Ulemper: "Food quality was mediocre for a business class flight."
Fordeler: "Crew was nice and friendly"
Ulemper: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Fordeler: "Crew was good"
Fordeler: "Entertainment options."
Ulemper: "Service was poor, seat did not recline, and the food was terrible."
Ulemper: "old screens and entertainment system leg room to small"
Fordeler: "Crew was great, very nice"
Ulemper: "Not enough legroom"
Fordeler: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Ulemper: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Fordeler: "Food was excellent, frequent and filling"
Ulemper: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Fordeler: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Fordeler: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Ulemper: "Cramped seating."
Fordeler: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Ulemper: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Ulemper: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Fordeler: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Ulemper: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Fordeler: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Ulemper: "there was no lounge close to our departure gate"
Fordeler: "Service, technology"
Ulemper: "Could not print by boarding card and was not allowed to board in Amsterdam"
Fordeler: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Fordeler: "Excellent very good"
Ulemper: "Everting so good ex"
Fordeler: "Booked extra room seat which gave me good room for seating"
Fordeler: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Ulemper: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Ulemper: "Please Endeavour to put the expiration date on the food served in the flight."
Fordeler: "Pleasant flight"
Ulemper: "At some point the luggage was lost. here."
Fordeler: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Fordeler: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Fordeler: "great choice of entertainment content, friendly crew"
Fordeler: "That we didn't crash"
Ulemper: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Ulemper: "The bags where damaged from the staff"
Fordeler: "They were awesome."
Ulemper: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Fordeler: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Ulemper: "No complaints at all."
Fordeler: "Crew was friendly, and the food was better than the usual KLM fare."
Ulemper: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Ingen underholdning eller litteratur ombord.
Flying First Class with Lufthansa is something special, in every aspect of the word. It just has to be experienced!
Helt grei businesspakke fra Lufthansa på en kort flyvning
Check in working effective. Kind cabin personnel . Not too note storage place inside for carry on luggage .
Ulemper: "Everything was excellent! I will be flying with them again!"
Fordeler: "The crew"
Ulemper: "The seat space and food"
Ulemper: "The arm rests on either side of my seat where closed so I had limited mobility in my seat (by closed I mean they didn’t move and had no open space between where your arm sits and the top of the chair)"
Fordeler: "Nice crew."
Ulemper: "Very cold. Always very cold in premium economy section on LH 747-8."
Fordeler: "Comfortable with good food, drink, entertainment and service. Flight left on time."
Ulemper: "Flight was delayed getting out and when we landed we were stuck on the tarmac for an hour so our connecting flight was missed. The person at the Lufthansa desk left at EWR so there was no one to talk to about vouchers for our cancelled flight. Also I never received an email update about my upgrade request contrary to the email I received saying that I would get an update. I would not fly again on Lufthansa."
Fordeler: "Great aircraft"
Ulemper: "Waiting for arrival gate"
Fordeler: "Comfortable plane, food good, flight attendants professional. No complaints"
Fordeler: "Everything! By far the best flight that I have ever been on!"
Ulemper: "All was fine. No complaints!"
Fordeler: "Lufthansa and SAS. A great combination."
Ulemper: "Nothing to not like."
Fordeler: "The plane was cleaner that most other ones and the seating configuration made it easy to get comfortable during the flight."
Ulemper: "The flight was delayed with no explanation or announcement as to why. The flight attendants only passed the beverage cart or served water when serving the meals during the 9-hour flight. At no other time did they check to see if the passengers wanted a beverage."
Fordeler: "The crew was competent and friendly. Once we missed our connection, the "help desk" was accommodating, though we had to stand in line for a long, long time before they could help us."
Ulemper: "We were delayed leaving Munich and the pilot simply said he had no explanation. The delay, combined with massive dysfunction at the Newark airport, caused us to miss our connection to RDU. We ended up in an airport hotel where we caught four hours' sleep before returning to the airport. Newark airport is the worst I've ever experienced. Getting our passports stamped took more than an hour. There were five officials there to clear five or six hundred U.S. passport holders. Then, the TSA people were rude, inefficient, and achingly slow. Overall, it was a horrible experience."
Fordeler: "On time good entertainment"
Ulemper: "The seats were horrible"
Fordeler: "One of the crew members, a male, was very nice."
Ulemper: "•We boarded and consequently landed late, which caused my cousin to miss his connecting flight, coupled with the long customs process upon landing. There was no accommodation given to my cousin so I have to take him back home with me and then drive 2 hours tomorrow morning to bring him back for his new flight. •The charger ports for our seats were not working, which means we were 8 hours + without a phone. •One female flight attendant had a bad attitude and dropped pretzels in my lap after I turned to quickly ask my cousin a question regarding what drink he wanted. •The plane landing was one of the most reckless I’d ever witnessed."
Fordeler: "Upgraded from premium to Business class. Very good service and a good night slep."
Fordeler: "I liked having the option to upgrade to a Premium Economy seat for this long flight. It made a big difference in my comfort during the flight."
Fordeler: "Smooth ride. Almost made up some flight time......"
Ulemper: "No entertainment, Two hour delay......almost missed our connecting flight."
Fordeler: "Same as above."
Ulemper: "Same as above."
Fordeler: "Clean and efficient. Great service."
Ulemper: "Crowded seating. Need better headphones."
Fordeler: "No complaints - quick flight."
Fordeler: "It was ok"
Ulemper: "Two flights were both late Had to run to gate Luggage delayed"
Fordeler: "Convenient connections, fantastic airport, new aircraft with many large toilets in lower deck, super professional crew, really make a big difference when travelling 9 hours with 3 young kids."
Fordeler: "Efficient and pleasant service."
Fordeler: "Top notch in-flight entertainment. Chicken meal was not bad. Friendly crew"
Ulemper: "These flights in and out of Newark have the tightest leg room I've been on. I feel bad for tall passengers. The boarding gate from Düsseldorf was way too crowded."
Fordeler: "This leg of light was good. Service on board was very good."
Ulemper: "no complaints."
Fordeler: "crew, food, seat location, service."
Ulemper: "Entertainment selections were limited."
Fordeler: "great service and flight"
Fordeler: "The most professional and helpful crew"
Fordeler: "Smooth flight. Competent crew. Excellent service."
Fordeler: "Everything was good."
Ulemper: "everthing was good!"
Ulemper: "My entertainment screen was barely functional. Also, I was in a window seat and the space under the seat in front of me had a white metal box taking up part of my legroom. Not anything I would have seen on a seating diagram."
Fordeler: "Love crew & very clean"
Ulemper: "Need better food options for vegans"
Fordeler: "Exceptional staff, service."
Ulemper: "The whole trip was a nightmare. I go out of my way to NOT fly United, In this case Lufthansa somehow just sold the ticket and United was flying it and as usual it was horrendous. We had to be re-routed via 3 separate flights jus to make our international connection thanks to our initial flight being moved up 2 hours EARLY. They closed the door in our faces. That added 8 hours of travel time to our trip which I had booked to minimize travel time as I was traveling with pets. United is the WORST."
Fordeler: "Crew was nice"
Ulemper: "Flight was delayed which caused us to miss our next flight. This was a huge inconvenience. When we were in line to get our hotel they did not help the people who were first in line. We were in the middle of the line, but got everything organized for us LAST."
Fordeler: "Entertainment options were good and varied."
Ulemper: "We were significantly delayed on take-off, landing, and taxi to our gate, and the staff was very rude about the whole ordeal. One flight attended shouted at us over the intercom several times. I won't be flying Lufthansa again. The food was inedible and the seats were horrible."
Fordeler: "excellent service"
Ulemper: "very long wait for baggage"
Fordeler: "The flight from Frankfurt to Newark, NJ was good. Flight crew was courteous and movies made the time go quickly. Food and drinks were also plentiful. I have no complaints other than having to pay extra for seat assignments."
Fordeler: "see above"
Ulemper: "see above"
Fordeler: "excellent seats, service, food, entertainment."
Ulemper: "Was not poker game :("
Fordeler: "Clean, entertainement"
Ulemper: "Food was not that great."
Fordeler: "After so many domestic flights of being shuffled around and interacting with flight attendants that seem to not like their jobs much and passenger's are just an annoyance, flying abroad on Luftansa was quite a different experience! The flight attendants were polished, professional, and actually wanted to provide a service. Their interactions made me feel like I was cared about and that they wanted my unique needs to be met. This made a 10 hour flight an enjoyable experience which I certainly didn't anticipate."
Ulemper: "Because of a family illness I had to reschedule my flight 2 weeks before. Because the flight was booked through a secondary company, rebooking the outgoing flight ended upp: a) costing me as much as the whole original return flight; b) was no longer a 1 stop flight as I also had to stop in Frankfurt plus the company would not allow me to choose directly, I sent them details and then they booked what they could find; and c) I lost both the outgoing flight ( which was charged) and the return flight ( which was not changed) premium seat bookings both of which I had to pay for a second time. If I had booked directly with the airline this would have cost a transfer fee and I would not have lost the premium seat bookings. This was therefore a great expense and inconvenience. I will no longer book flights indirectly when using kayak. In future I will search using google flights and then go straight to the airline sites to book. Very disappointed. I never had this problem when booking with kayak before"
Fordeler: "The service was excellent, drinks, food and snacks were offered frequently, the crew is professional and friendly. This was one of the best flights I've experienced in a long time. Thank you!"
Fordeler: "Friendly crew. Departure and arrival earlier than expected. Smooth travel from begining to end."
Ulemper: "No food and no entertainment during the flight (which makes it similar to low cost flights)."
Fordeler: "A350, very comfortable and quiet. Good crew and pleasant flight"
Ulemper: "cabin temperature was a bit too high through the night."
Fordeler: "Finnair is always perfect. Always on time, professional, clean and comfortable. They give free coffee, water and blueberry juice."
Fordeler: "The connection was way too tight."
Ulemper: "Hel-LAX flight was ok. LAX and connecting flight were bad, slow and delayed frequently."
Fordeler: "Loved Finnair. Hated Justfly.com. If you own this company, you need to end up like Blockbuster or Circuit City."
Ulemper: "If I would have purchased my tickets from Finnair.com, I would have had a much better experience. Kayak found me a good price but purchasing the tickets through Justfly.com was the biggest mistake of my life. The trip ended up costing me $285 more than what I budgeted and there was zero customer ser"
Fordeler: "I have flown to hk with Cathay and American exclusively. I wanted to try Finnair because the price was very good for business. I now know why. The food is mediocre. The staff aren’t friendly or attentive. At $2700 it’s cheap compared to CX and AA but I know why now."
Ulemper: "Service, staff and food."
Ulemper: "Boarding began 25 min after the indicated time. Huge crowd of people (big Airbus 330) was standing in the corridor in some kind of disorganized manner. Priority entrance was open, but then another 20-25 min in the closed waiting area, some kind of hoarder. Only then the mixture of all passengers was let through the sleeve to the plane. Why bother about Priority? Plane arrive in NYC 35 min late. Many transit passengers worried about their connecting flights."
Ulemper: "Flight was delayed,missed connection,lost bag"
Ulemper: "Arrival to destination with 7 hours delay."
Fordeler: "Pleasant and friendly crew. Attentive and professional service."
Ulemper: "Late inbound flight made our flight delayed. No info at gate, until a few minutes before boarding. Small, crammed seats. Very worn seatbelts gives a less than favorable impression."
Fordeler: "God og personlig service ombord. Her ble man tatt godt vare på."
Ulemper: "Forsinket avgang, enda alle passasjerer var ombord i tide og boarding var «completed» før avreise."
Fordeler: "I really enjoyed the whole flight - Finnair is definitely one of the best airlines."
Ulemper: "I wish there was a bigger choice of classical music in the entertainment program."
Fordeler: "Good smooth flight, on time. No complaints"
Ulemper: "Late takeoff caused me to miss connecting flight from helsinki to Tallinn"
Fordeler: "If you picked the wrong line then check in took 40 minutes, arrive early!"
Fordeler: "Friendliness of staff"
Ulemper: "good morning aircraft flew late 1 hour. arrived in Finland late. our aircraft departed. now sit 3 hours and waiting for other aircraft. plane crashes in 12.45 the bottom and arrives in Riga in 2.00 days."
Fordeler: "The employee at the checkin counter in Oslo set everything up for us regarding our wheelchair and walker. She was extremely helpful, knowledgeable and kind. She arranged for a pick up in Helsinki with the airport's crew. They helped us unload the plane and then had a personal accessible bus to take us from where we landed (outside of terminal) to the gate of our next departure. The crew were all extremely professional and efficient."
Ulemper: "The leg room is never enough on the long flights. The flight from Chicago to Helsinki at 10:00pm was not nearly as good as the flights from Oslo to Helsinki to Chicago. The crew was not as pleasant, the lights were not turned off until after 1:00 am and then turned on hours before the light "breakfast" was served."
Fordeler: "Crew service is excellent"
Ulemper: "Sitting in the cramped economy seats was a 9 hour torture"
Fordeler: "Vistas along Mediterranean departing Nice"
Ulemper: "Interesting conversation with fellow passenger"
Fordeler: "This was a very good and on time flight from London to Helsinki. The exit row had lots of legroom."
Fordeler: "Liked seat size and spacing on the Airbus - better than American 777"
Ulemper: "I never get that flight."
Ulemper: "30 min between flying"
Fordeler: "Not much to enjoy"
Ulemper: "The service. 3 hour late flight, had to rebook my connection out of my own pocket. After we got on the plane, we find out the issues were not fixed and had to wait another hour. Terrible food. Yogurt was actually expired, so I had no breakfast. People were all nice as they told me I should have booked the flights together. Hmmm... Maybe you should not have been 4 hours late. I planned my trip with more than enough time to make connection... Called about my travel insurance and found out it kicked in after 6 hour delay. Customer service should never make you feel like the issue is your fault."
Fordeler: "Food and crew"
Fordeler: "Bulkhead seat Good choice of movies"
Ulemper: "Seat recline broken. Sarcastic male steward. Terrible food. Contracted Norovirus from the plane. Need to better disinfect between flights."
Fordeler: "The flight to and from Los Angeles was operated by British Airways and was on one of their Airbus fleet. Boarding was completed efficiently and with ease. I sat on the upper deck and was very comfortable in comparison to other major airlines previously used for this particular flight. The plane was very clean and the crew were outstanding. Nothing appeared to be too much trouble for crew, and they were ready with beverages, including tea and coffee, and snacks throughout the flight. In flight entertainment was good. All in all very pleasant flight to and from the U K."
Fordeler: "Good customer service, top notch on all aspects. Very attentive staff.."
Ulemper: "2 hours late to leave but part of wing flap needed to be repaired before flight"
Fordeler: "The dinner tray was actually one of the best I ever had in a plane (except maybe for the bread). Flight was comfortable overall, I was just a little too hot, with no individual air vent."
Ulemper: "A little too hot, and no WI-FI. Other than that, great flight."
Fordeler: "Polite crew.. 2 meals.. very smooth overall"
Ulemper: "Not enough leg room.. had to physically climb over neighbor to get to the aisle"
Ulemper: "No TSA pre check"
Fordeler: "It was a British Airways flight, plane was large, and felt more roomy than what I'm used to. The service was impeccable."
Ulemper: "I booked this through Finnair and it was a British Airways code share .I was unable to get the record locator for BA and could not check in prior to getting to the airport ."
Fordeler: "Very pleasant crew!"
Fordeler: "everything was ok."
Ulemper: "I couldn't check in on time as the booking numbers were different on the actual company that was flying me. I was trying to do this on my phone and I had to call in each time. couldn't do it on the computer."
Fordeler: "Polite and friendly flight attendants, smooth boarding procedure"
Ulemper: "Trash everywhere on the plan by mid flight.... Broken tv screen"
Ulemper: "We were unable to find a row of seats to more comfortably facilitate traveling with a baby and a toddler as seats that should have had a cot or extra seating didn't have the cot and were sold out for an additional fee before we had the chance to. Discussing this with the staff at check0in and at the gate, made no difference as they had no knowledge of what was available on that particular flight. Every time I fly with American I'm reminded of why I don't like the airline and I will do my best to avoid them moving forward regardless of competitive ticket pricing."
Fordeler: "It was a quick, smooth flight."
Ulemper: "The chicken for dinner was horrible. The call buttons for assistance sounded constantly the entire flight.. Not sure if it was a malfunction."
Fordeler: "Usually a 7 hours flight is a torture for me, but with their outstanding service I didn't notice how time flew by.The flight attendants were providing us with all necessary information about next connections."
Fordeler: "I booked the seats with extra room - really glad I did. The food wasn't bad, the entertainment system worked. I definitely prefer the Virgin Atlantic entertainment system, but I fly AA fairly often and will continue to."
Ulemper: "The airport check-in was absolutely terrible. We were in line so long that an employee came up to us and said "I can't believe you're still here." Neither could I. We get to the airport at least three hours early because of stuff like this, but the incredibly slow line and unorganized way of handling it ate any of the time I'd looked so forward spending at Heathrow (I love hitting Boots etc)."
Fordeler: "Called BA (the carrier for our FinnAir flight) when I couldn't check in (didn't have a booking number that worked). Staff member did tell me that all was in order with our booking. He wasn't able to check us in anyway, as something was amiss with 'the system'. In the end all worked out fine, we just made sure to get to the airport early to make sure we got decent seats."
Ulemper: "A bit nerve wracking to see online that our flight information 'could not be found' when trying to check in with the booking numbers I had!"
Fordeler: "For economy it felt roomier than other flights I have taken recently. Enjoyed the food the movies and the cabin staff."
Fordeler: "The inflight movie selection."
Ulemper: "The uncomfortable chair."
Fordeler: "I thought the cabin crew were very helpful and friendly and professional."
Ulemper: "The seeds were too close together N20. You almost couldn't eat your food or all the laptop because you're so crowded."
Fordeler: "Once we got on the flight it was all good!"
Ulemper: "We had the worst experience getting to our flight this airport is so badly managed it is laughable."
Fordeler: "I last traveled on British Airways in May of last year (2015) and the food was beyond dreadful. Therefore I was very pleasantly surprised that there has been a huge improvement. They were very generous with the drinks and the food was plentiful and quite a reasonable standard for airline food (they gave two full meals from San Francisco to London, whereas most airlines give one meal and one snack on that route). They actually checked us in on the earlier side, we took off very promptly and got to London early. It was nice to be on time for a change - so often I find airlines run a bit late. Staff were all pleasant and helpful. Pilot's messages were pleasant, friendly and even a bit informative."
Ulemper: "Web check-in ahead of time was a total disaster. I got an email telling me I could check in 36 hours early and "secure a good seat" but neither of the 2 sets of codes they provided in the email would work because it was all about Finnair but actually the flight was being run by British Airways. I spent about 30 minutes on the 'phone trying to get the appropriate sequence of numbers and letters to enter so as to check in and get a good seat - still nothing worked. This was at 5:45am - I regretted the time spent when I could have gone back to sleep. My daughter later spent a further 90 minutes trying to figure it out, only to be told finally that our only option was to get to the airport early and check n there which was what we did. It was beyond irksome. Please note, if the airline actually flying is different fro the booking airline, the locator number for check n will be DIFFERENT and needs to be provided to the customer to avoid a great deal of hassle and confusion. We gt particularly unlucky because BA computers had a glitch that day but the general point still stands."
Ulemper: "Food wasn't very good"
Fordeler: "That they actually gave a meal."
Ulemper: "Main course of chicken and rice was clearly on the small size for a 10+ hour flight. The chicken was in some vague sweet and sour sauce. It was a good thing that I had bought sandwiches before boarding. Return flight LHR to LAX was on BA and the main course of chicken and mashed potatoes was substantially larger and tastier."
Fordeler: "Fabulous crew, easy flight with just a few periods of chop - captain kept us well aware of what was happening at all times."
Ulemper: "Poor entertainment (no individual units on seats), and the 767-300 has almost no leg room in economy."