Ulemper: "Raise the cabin temperature"
Ulemper: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
Ulemper: "Flight way too cold"
Ulemper: "5 crying babies on a red eye. Don’t know if that can be prevented."
Fordeler: "Boarding went smoothly, crew extremely curtious and helpful."
Ulemper: "Plane was an older model and I did not have strength to recline seat. Quality of seat back screens poor and hand sets difficult to navigate for a technophobe like Ma."
Ulemper: "Food could have been better."
Ulemper: "Short and sweet. Flight left on time and landed about 15 mins early. Crew was wonderful"
Fordeler: "Boarding. Timely departure"
Ulemper: "Entertainment selection."
Fordeler: "I like everything crew, etc"
Ulemper: "Nothing reallly"
Fordeler: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Ulemper: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Fordeler: "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
Fordeler: "Seats are big as old plane"
Ulemper: "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"
Fordeler: "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
Fordeler: "Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water."
Ulemper: "There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies."
Ulemper: "Too much stop over"
Fordeler: "Great service."
Ulemper: "Disinfectant smell."
Fordeler: "Seats more comfortable than premium economy, staff more helpful!"
Ulemper: "Food was ordinary"
Fordeler: "Flight crew great"
Fordeler: "The trip was uneventful, with the usual excellent service."
Ulemper: "Cabin temperature was really hot."
Fordeler: "Excellent flight experience"
Fordeler: "We love Singapore Airlines, seriously it's not hard, you just have staff that care, clean comfortable air craft, good inflight entertainment. Are you listening American and British Airways?"
Ulemper: "Please move this service to DFW and displace the rubbish transatlantic service that is there"
Fordeler: "Great experience"
Ulemper: "Seating arrangement was bad"
Fordeler: "Great service"
Fordeler: "great crew service. my first time flying with singapore airlines and they delivered"
Ulemper: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Fordeler: "Nothing specific"
Ulemper: "Menu is average but get they need to cater for wide variety of tastes"
Ulemper: "one of the oldest planes i ever used"
Fordeler: "smooth service with refreshments"
Ulemper: "No working seat audio"
Fordeler: "everything is perfect"
Ulemper: "the food on Silk Air can be better"
Fordeler: "Helpful staff and a comfortable trip. A plus all the way around"
Fordeler: "The service, seats, food, drinks and bed!"
Fordeler: "New movies! Yes!"
Ulemper: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Fordeler: "Comfy chairs and good food on Singapore Airlines."
Ulemper: "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
Fordeler: "Excellent seat and pillow cushion... The krisworld in-flight entertainment was extremely easy to use while still having a wide selection of films. The touchscreen was also very simple and did t require a great deal of force to press a button...the steamed towel given before take off was extremely relaxing and set a high standard of expectations during this flight. Almost all of the those expectations were met. The toilets were extremely clean and the service of toothbrushes was the icing on the cake. For my meal I ordered Indian fish curry which could have been a little more spicy (I am Indian so I eat foods with many spices)."
Ulemper: "I would have liked a wider selection of foods in the menu.. Limited options. Also, I had a 11:45 AM flight from BOM-SIN which was supposed to start boarding at 10:45, but instead we started boarding at 11:30 and took off at 12:10."
Fordeler: "Nothing specific"
Ulemper: "No real dramas"
Fordeler: "The crew is friendly and helpful"
Ulemper: "Equipment rather poor, screen isn't very clear, hard to read subtitles."
Fordeler: "Attendants are always nice, flight is always smooth."
Fordeler: "Everything else was good"
Ulemper: "Old aircraft with tired looking seats."
Fordeler: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Ulemper: "Wifi cost 12 bucks and hour."
Fordeler: "It was safe, great staff and service! Entertainment was great and lots of options in food and beverage!"
Fordeler: "Changed by very helpful ground staff from lousy seats to exit row at no cost."
Ulemper: "Entertainment interface showing its age."
Fordeler: "The ground staff in Sydney!"
Ulemper: "From the moment we checked in in Singapore there was no service. Having travelled first class and Economy before with Singapore I was very disappointed with Business class. My husband and daughter were in First Class. The service was below average to say the least - more training required from check in to on board - (in Sydney the staff on the ground went above and beyond) In Singapore it was very fake and contained no sincerity. The lounge itself was also ordinary compared to others, no Amenity kits or PJs in business class - even Virgin Australia has that! I was so excited to be travelling Singapore again given past experiences but now Im not sure I will want to fly them again."
Fordeler: "In-flight Entertainment. Orderly & on-time boarding."
Ulemper: "Food selection was limited given we were traveling Economy class."
Fordeler: "nice food, plenty of water, good service, quite comfortable & on board wifi if you need it"
Fordeler: "Veruy efficient"
På avstigning til transit det tatt en time og vi bare løpet til og ikke miste flyet
Fordeler: "Yes the crew was amazing and food was good"
Ulemper: "Rest area could had been better"
Fordeler: "So so"
Ulemper: "More care and warmth"
Ulemper: "No gate for departure or arrival. No business class longe in Cape Town."
Fordeler: "Flight is spacious"
Ulemper: "Crew members service is very slow and not courteous, Also, boarding has to be more planned and informed.."
Fordeler: "Attentive and friendly crew, leg room"
Ulemper: "Need to serve better food in economy. There is a little more legroom in economy compared to other airlines, however, the seats are tight. They are not wide enough. Need better movie selection."
Fordeler: "My FA from IAH to DOH was outstanding. She made sure I was comfortable the whole flight"
Fordeler: "Crew . Food . Service was great ."
Ulemper: "Every things was good ."
Ulemper: "The flight was excellent and the service was impeccable. The attention that they gave all the passengers including myself was excellent. Would Recomend to take Qatar from Bombay to Miami"
Fordeler: "The service was great! I slept almost the whole way in economy and was very comfortable!"
Fordeler: "Attentive crew, good menu"
Ulemper: "Providing in-ear noise-canceling headphones instead of the typical around ear noise-canceling headphones"
Fordeler: "Qsuite is the best flight experience I've ever had by a long, long way."
Fordeler: "i like the service of qa. its amazing."
Ulemper: "none at all"
Fordeler: "Flight was fine"
Ulemper: "Did not serve vegetarian food even after repeated requests"
Ulemper: "Extra baggage was charged $250 for 1 extra baggage when other airlines change $70. Also on the Qatar Airway site it states that after 3 hours of the flight if seats are available business class upgrade would cost much less and this was not the case. They wanted $2000 for the upgrade."
Ulemper: "food options exhausted pls tell ground catering to provide more food"
Fordeler: "Staff was courteous"
Ulemper: "My meal preference was not available."
Fordeler: "Boarding was smooth; Plane was clean; Flight departed on time;"
Ulemper: "Flight arrived late for no obvious reason; Crew was good but not as good as what I have experienced in the past with Qatar and other airlines"
Fordeler: "Great service, friendly and helpful"
Fordeler: "Friendly and genuine staff. Clean plane. Staff were well organised."
Ulemper: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."
Fordeler: "I enjoyed my flight,it was a smooth trip from Doha to Manila, the Cabin Crew received adequate training on taking care of people, as a professional nurse who is use to taking care of others ,I see someone else looking after me and I really appreciate their efforts. Shortly before we landed at Manila, we were informed that in order to meet international flight rules and regulations that insecticide will be sprayed we were advised to cover our nose,as a medical personnel I see it not good cos it can trigger an Asthmatic attack in a known asthmatic patient ,it was a lovely journey"
Ulemper: "I enjoyed their meal and services wanted to be Oliver Twist"
Fordeler: "Just that the food is quite small but the variety is OK."
Fordeler: "Staff was courteous. Food wasn't too bad. Plane was clean and modern. Ambiance was relaxing. This was a very pleasant flight compared to other airlines."
Fordeler: "The staff is friendly .. and polite .. yhe explain well the rules and safety . They listen to costumer.. they make amends and or do what they can do to provide good and quality service"
Ulemper: "There is nothing in particular .. but i woud suggest .. more good food."
Fordeler: "Stewards and Air hostess were great. The food was served well. The flight was kept clean and had a great entertainment system. Overall it was a great experience."
Fordeler: "Staff was outstanding"
Fordeler: "Access to entertainments"
Ulemper: "CRYING BABY BUT I UNDERSTAND THOUGH"
Fordeler: "Airport was pretty impressive,"
Ulemper: "Waiting Area in DOHA for boarding does not have a latrine to use, so once you checked in you can't go back out."
Fordeler: "Qatar is a reliable airline."
Ulemper: "No matter how many times I have traveled with Qatar (5 international flights in the last year); I still do not receive any benefits such a priority boarding or upgrades."
Fordeler: "Comfy, good food, good service"
Ulemper: "No internet. Limited movie options."
Fordeler: "Flight was without any hitches, could have done better with boarding after the previous mishap of a 5 hour delayed flight and being forced to stay in Doha for a night which put everyone's schedules off by a day. Still, I would book another flight with Qatar airways for their efforts and overall good service."
Ulemper: "It would have been nice if Qatar Airlines also provided Priority Boarding for everyone on the flight that got delayed as there was a long line just to get to the boarding area."
Fordeler: "All of it was great!"
Fordeler: "Check-in was a breeze; considering this being an internationaly travel, baggage check-in process was fast and easy. Was in and out in about 5 minutes. Goodie bag was a good idea; the goodie bag contains an eye mask, mini tooth brush, paste, hand cream, etc. These all were great idea and definitely helpful. However this is ruined by the tooth paste. It was a tiny tooth paste, fair enough but the opening is sealed tight w/o a way to easily pry open. This was a total bad idea of packaging. Flight tips were also good idea and informational."
Ulemper: "Atlanta to Doha was about 14 hours flight. The seats were cramped and narrow (no side support) Seat cushion has been stripped down to bare minimum, so effectively you may not feel much of a cushion. Cramped legroom Seats felt like junk and I had started having leg cramps after few hours. This so disappointing for a premier airline like Qatar. Overall a very uncomfortable ride."
Fordeler: "Staff were professional, food was good and seats were comfortable."
Ulemper: "For 14 hours flight, we were given 1 meal and 1 snack ; that seems too little for a long flight. They didn't have whiskey, only beer and wine...really... I asked the flight attendant to put my cabin luggage in the space above the seats, because I am old and could not do it myself, and he first frowned and asked why....ridiculous"
Fordeler: "They make you feel like a person"
Fordeler: "I liked the food, the crew, and the team at the airport was nice and professional. There was a air host by the name of Zaid or Zain and he was from Bombay. Really nice person and very easy to talk to."
Fordeler: "It was excellent."
Ulemper: "It was excellent."
Ulemper: "Late gatw announcement so we waited for quite sometime in front of the electronic board"
Ulemper: "Catering and seating. They ran out of food and drinks"
Fordeler: "Flight attendants were very efficient and really took care of us."
Ulemper: "given their were three food choices, most often what we wanted wa almost always not available even if were in the first rows to be served."
Ulemper: "The seat didn't have any inflight entertainment"
Ulemper: "I had booked the Amaya lounge for the 3,5 hours stop over. It cost $50+ and was so not worth it! Bad food and uncomfortable chairs plus it was really crowded! Next time I'll just go to a cafe! No seats at the gate when I got there. Slooow boarding!"
Ulemper: "They cancelled the booking without telling about that And also they didn't prepare a place for staying The desk manager said the booking cancelled by your company"
Fordeler: "- Efficient boarding and check-in - on time arrivals"
Ulemper: "- Food is not as good as in past years. No variety. - -- Attendants don't come around for second beverage (not talking about water distribution) - Planes are showing wear, USB plugs not working"
Fordeler: "The crew were very friendly and accommodating."
Ulemper: "Most long flights giveaway a personal kit. They didn't."
Fordeler: "Friendly crew"
Ulemper: "It was okay"
Fordeler: "The crew was cool."
Ulemper: "More flexibility in terms of upgrading seats and changing flights while at the airport, especially if there is availability."
Fordeler: "Crew & food was amazing"
Fordeler: "I like overall, food , entertainment, cleanliness and the amazing crew."
Ulemper: "I would fly again with emirates."
Fordeler: "Good crew, comfy seats and good food and entertaning"
Ulemper: "The boarding was terrible -lots of pushing and shoving"
Fordeler: "Seat comfortable"
Ulemper: "Emirates could do better!"
Fordeler: "Everything was outstanding"
Ulemper: "Nothinng really"
Fordeler: "Full plane. Boarding could have been easier with two entry points into the plane"
Ulemper: "Plane was late leaving but made up time."
Fordeler: "Very professional and courteous crew..."
Ulemper: "Breads must be at least warm. The breads were frozen."
Ulemper: "Food is ok but can be improved."
Fordeler: "Went by Economy, upgraded to biz on way back. Both were great experiences. Biz class was excellent, I feel better than United."
Fordeler: "Staff helpful and courteous under difficult conditions."
Ulemper: "People were allowed wheel chairs without a doctor'snote. 59 wheel chairs passengers is ridiculous. Make it a requirement wheel chair assistance required a doctor's note. And check hand luggage weight. Many bags excceeded the limit."
Fordeler: "Smooth flight; Staff helpful and professional Got to tour Dubai with.Arabian Adventures who partner with Emirates."
Ulemper: "Flight too long..."
Fordeler: "The crew was both friendly and attentive. I was satisfied with their interest."
Ulemper: "I found the boarding experience in Dubai to be quite tedious. We were shuffled around here and there and getting on the plane itself was tough."
Fordeler: "Inflight entertainment was good but that doesn’t make up for lack of equal treatment of all passengers"
Ulemper: "They are racist!!!!! Segregation and all!!!!! For my more than 12 hours layover I had to pay for my own hotel!!! Yet other travelers were given free hotel vouchers. As a matter of fact I was kept waiting for nearly half an hour in the middle of the night even though I had been waiting for service ahead of them."
Ulemper: "The cabin crew seemed to be too overwhelmed by their responsibilities and were rude at times."
Ulemper: "Staff don’t smile! I ask for hot towel the crew didn’t give me any!"
Fordeler: "Crew was fantastic!! Definitely will travel with Emirates again!!"
Ulemper: "Seats a bit uncomfortable but I know nothing can be done about that, so everything else was great."
Fordeler: "good attitude , friendly service from the crew members"
Ulemper: "seat spacing was very narrow"
Ulemper: "Still flying . I lost my first hotel night what to doooo"
Fordeler: "Terrific food, not the same old stuff! Professional staff with a great attitude! A little extra legroom never hurts!"
Fordeler: "The crew was excellent. Very friendly and helpful. Inflight entertainment selection was great tho the screens were average. Good beer selection."
Ulemper: "Seats are so uncomfortable. I'm a young guy, and by the end, my back was hurting. They barely reclined and no leg room. Food was about average."
Fordeler: "Crew were friendly Entertainment was good"
Ulemper: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."
Fordeler: "There really wasn't much to like, but I suppose the space in the seating was decent. We also did not have any delays in boarding and the flight itself was nice."
Ulemper: "The crew did not even ask customers if they needed water. The food selections were terrible, and then there was no selection at all by the time I had a chance to order my food. I didn't eat barely anything for the whole 12 hr flight. That is the worst situation I have ever been on when flying anywhere. So, yes, I found it horrible for the most part."
Fordeler: "Good selection of movies. Nice staff- some of which were able to handle difficult customers better than others."
Ulemper: "Both flights to Athens and returning to New York were very delayed. As a result, passengers were annoyed and staff members looked obviously stressed as well. On the whole my impression is that this airline keeps up appearances very well but is in fact somewhat disorganized."
Fordeler: "friendly crew"
Ulemper: "due to 11 kg total weight I had to check in a soft carry on bag resulting in :1/2 hour extra wait time and some crushed items. Vegetarian food was pretty tasteless."
Fordeler: "Staff were friendly and helpful. ICE entertainment onboard offered a wide veriety to choose from"
Ulemper: "The food was average"
Ulemper: "The boarding gate space was quite small and there was no separate queue for business. So you literally had to push through people who were already in the queue to board as a business class. There was no space to go around."
Fordeler: "I didn't like disemabarking and being walked to a bus and then being transported to the actual airport"
Fordeler: "I liked the food and entertainment only."
Ulemper: "I was surprised when i got on the plane because i always hear great thinhs about the Emirates airplanes, this one was very low quality airplane, and for a long distance flights the flight must have been a better one."
Fordeler: "Overal very comfortable and good service aboard plane."
Ulemper: "Sat on plan after boarding for an extended time before takeoff. I think it was a maintenance thing. It happens so no biggie. Table and magazine pocket needed cleaning from prior flights. Made me uneasy from a cleanliness point of view so they took a hit on comfort."
Fordeler: "The flight was on time."
Ulemper: "Never had an experience where "pocket book, was weighed. After my carry on was weighed , my personal bag where I had my essentials and medications were included in the total weight of carry ons. I ended up paying for overweight. It was a big surprise for me. I came from NY and your agents approved . I had to pay,or discard."
Fordeler: "Finally, a great airline with a direct flight from New York to Athens and very reasonable fares. I hope they keep it that way. Also, Newark is a much better airport to fly to and from than JFK."
Ulemper: "Crew was ok but could have been a little better, and the drinks selection could be improved."
Ulemper: "Crew were rude, kept knocking customers. no vegan meal No drinks offered for majority of flight poor quality entertainment, screen didn't work properly."
Fordeler: "I wish they have feet rest as in Saudi Airlines, to left the feet little pet & it will reflect positively on the back and spinal (more comfort for the back) Everything else was awesome"
Fordeler: "In flight entertainment was suoerb and even had live TV."
Ulemper: "Food was not good"
Fordeler: "Emirates is my carrier of choice, and that's due to their continued service standards, friendliness and rates. This flight was pretty empty so service was even better and I was able to spread myself out. Also, well done to the crew. They continue to maintain high standards."
Ulemper: "This is the first time it's happened to me, but I was scheduled to leave Oslo on Wednesday, but Emirates cancelled my flight and put me on the next one. It would have been alright had they offered some sort of compensation or made it up to me in one way or another, but that was not going to happen. They cancelled and the cost was on me (as per the T's & C's I was told) and that was pretty much that. Here's a hint, it seems like their Scandinavian flights are underperforming and in a cost saving effort, they're randomly cancelling flights. I subsequently found out they did it to someone else in the area causing them to miss two days of a pre-booked vacation. So, if they cancel, it's going to cost you a lot more in a city like Oslo to wait a day - not to mention the costs involved in missing work or vacation, so maybe shop around then. I still like Emirates, but I'm feeling a little burnt after this episode."
Fordeler: "The FA that served my part of the cabin was polite, friendly, and cheerful."
Ulemper: "I had one piece of hand carried bag from when I boarded on the DC to Dubai leg. On this Dubai to Manila leg I was shocked to discover that the ground crew wanted all hand carried items weighed, and I mean ALL including things like travel pillows and duty free items. I was made to pay $88 for excess weight on the exact same bag I had with me on the first leg. Worse, the (I'm guessing) head of the ground crew gave random exceptions (for example someone had a thick copy of the Koran and some other item that were not weighed). My excess weight probably weighed less than that book. Many passengers ended up returning purchased duty free items and some even abandoned their bags. Upon getting past the initial gate the passengers were ferried by BUS to the plane. The bus ride took forever and of course, in the heat of the Dubai sun, the passengers were made to climb stairs carrying their "overweight" bags to board the plain."
Fordeler: "Space and the fact that everything worked. Food was excellant."
Ulemper: "I always like Emirates."
Fordeler: "The most important thing about Emirates for me was that they had truly vegan meals and snacks for me that were actually quite good."
Ulemper: "Too long layover"
Fordeler: "Great staff and in flight entertainment"
Ulemper: "Other passengers..."
Fordeler: "A380 is really comfortable even in economy and choice for entertainment is great"
Ulemper: "Crew are great during standard service runs such as meal / drinks but outside of assigned duties trying to get their attention is almost impossible as the are busy chatting. Pressed the cabin crew call button and took over 15 mins for someone to respond (and only after I caught someone's attention walking past - for the second time, the first person took my request then never reappeared). This despite at least 8 crew members walking past me."
Fordeler: "Dubai lounge was superb, excellent crew."
Ulemper: "cramped business class seats. the 2-3-2 seating is disappointing for the price. Boarding announcements were confusing. we were told to be at the gate 30 mins before flight but when we got there 45 mins before they were already displaying final call which was quite stressful."
Ulemper: "The baggage took a really long time to be delivered to the carousel"
Fordeler: "I never made the connection because the flight was cancelled. I liked nothing about the flight and to boot I got sick because I was up for over 40 hours straight... 11 of them spent in Customer Service line."
Ulemper: "It was a terrible two day experience that would have turned into over 3 if I did not cancel my flight plans.... vacation ruined."
Fordeler: "Leg room always an issue. Crew really great."
Ulemper: "Gluten free option"
Ulemper: "Avoid spilling coke on the passengers"
Ulemper: "The connection time was too long"
Fordeler: "Cabin cleanliness isgood"
Ulemper: "Food is bad"
Fordeler: "Crew was lovely! Friendly and happy. Well organized and responsive."
Ulemper: "Overseas flight seats were tight going and coming, and being that long a flight you feel you are sitting on top of your neighbors. Air quality descends on a long full flight, it became claustrophobic by the end. There was only an option for vegetarian-vegan, but I am not vegan. I won't do that again. My daughter's bag didn't make to SFO, even though we were early to check in."
Fordeler: "Left on time"
Ulemper: "I wanted to get some work done on.y flight but I couldn't even open my laptop screen more than a few inches."
Fordeler: "On time arrival"
Ulemper: "Boston -Zurich, the most uncomfortable seat possible. I am 5’2 and I barely fit.... Seats are way more comfortable on European flights."
Fordeler: "SwilssAir is our new favorite airline to Switzerland and other points in Europe. The crews were pleasant and efficient. All flights were right on time. The food was very good, and the best overall we have experienced in economy. The individual video screens provided a nice selection of movies, tv, games, etc. Finally, transferring in Zurich is MUCH better than the zoo that his Heathrow!"
Fordeler: "The attendants were great. Flight was clean and nice."
Ulemper: "Moved us from gate, which was super hot and not air conditioned first thing in the morning evidently. Also, not enough seats for everyone on the flight. Then we were squished onto a bus to go to the plane. Upon arriving in Naples we were once again squeezed into one bus- every passenger! Very tight. 2 buses would have been nice."
Ulemper: "Small seats only 2 bathrooms,"
Fordeler: "Everything went smoothly on the rebooked flight the next day through Vienna to Newark USA. The flight on Austrian airlines was quite comfortable, good food and entertainment for the long flight. Boarding and deboarding all very smooth. Very helpful SWISS staff helped locate our luggage when we missed connecting flight the previous day."
Ulemper: "Thunderstorm at Zurich caused delay of our flight into Zurich, and we missed original connecting flight to USA. Many other travelers affected and there were no other flights that day. One wonders if they could have held the flight for one hour or so to allow everyone to make the flight. There was a huge line, 2-3 hours of waiting, at SWISS transfer desk to rebook. It took another 2 hours to locate our luggage. I believe SWISS were required by EU regs to provide overnight accommodations and meals. But the hotel was 30+ km from the airport and we were not confident we would have transport in the morning to make our rebooked flight. Because we could not take the chance already being delayed by a day, we booked an airport hotel at our own expense. Overall experience of the missed connection was negative based on the airline's (SWISS) procedures, but the individual SWISS staff helping us were all helpful and made extra effort to accommodate."
Fordeler: "The length of the flight"
Ulemper: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Fordeler: "The flight attendants were professional and helpful."
Ulemper: "We were glad to have extra leg room at the bulk head, however, the seats themselves were extremely narrow. My elderly father found it exceptionally difficult to sit and stand from the seat. The seat table creates an ever tighter fit for someone with special needs."
Ulemper: "Cabin temperature was a little hot"
Fordeler: "I love Swiss Airlines, would definitely book with them in the future"
Fordeler: "Flight crew were great"
Ulemper: "In flight entertainment was Byzantine"
Fordeler: "The service of snacks during the flight. My suggestion to change seating was followed by a adequate replacement. I think I will add sparkling/distilled water to my list of water choices."
Fordeler: "The staff was courteous and effective. The pilots made up time after waiting for a few connecting passengers."
Ulemper: "The food was edible but not up to the usual Swiss Air standard."
Fordeler: "on time, good food, pleasant service"
Fordeler: "It was a fast flight. Less people on the plain."
Ulemper: "I did not like that I was in a Swiss airport for more then 13 hrs and the company did not offer me a hotel for the night. Two I did not like that at the airport in zerik they don't take coins."
Fordeler: "The service was great, the staff was very friendly and helpful"
Ulemper: "The business seats that we booked were normal economy plus seats with no one in the middle seat. The whole idea of booking a business class ticket is the extra comfort that comes with the lay flat seat or at absolute minimum on smaller planes the wider more comfortable seat. Neither of those were present on this flight. Calling this a business class is a rip off."
Fordeler: "Flight was fine. The attendants on board were friendly and efficient. The food was nice though there wasn't much variety in drinks."
Ulemper: "It was awful getting boarding passes and paying for check in luggage in Venice. I assumed we couldn't check in early online much like the earlier Lufthansa flight. Then when we got to the airport there were long lines to check in and no machines to self check in. When we finally got to the front of the line the woman said we had to pay for our checked baggage elsewhere and then come back for the boarding passes. Unheard of elsewhere. The people in the office where you pay for checked baggage took their time and chatted and had no sense of urgency. The first woman we spoke to apparently filled out the form incorrectly. We had to rush to get to the plane and we barely made it through long security lines. We almost missed the plane due to the lack of early information and check in, the cumbersome payment process, etc. It was the worst check in process ever."
Fordeler: "The food was really great! And the crew was very friendly."
Ulemper: "Many delays that seemed unnecessary. We waited for a while for late passengers to board, which seemed strange, given that last time when Swiss made me miss my transfer, the next plane left without me when delaying takeoff would not have been necessary at all. After the passengers arrived, we were delayed again because of weather. And once we arrived at Newark, we had to wait for over half an hour to get to the gate for some mysterious reason."
Fordeler: "lovely flight -left on time arrived 1 hr early. my earphones did not fit plane plug, the one provided did not fit my ears - slept instead,,,Excellent service..."
Ulemper: "We had almost 8 hours delay"
Fordeler: "Entertainment was excellent and they made it a very comfortable flight."
Fordeler: "Friendly and professional crew, good movie selection"
Ulemper: "Not enough room in the seats. Could not open my lap top in avaialable space. Very tight feeling."
Fordeler: "Great service and flight. Thank you kayak for the great price!!"
Fordeler: "The veggie food option was delicious. The calzone for breakfast was miserable. The restrooms were kept clean and well-stocked. Flight delay to wait for incoming passengers resulted in others missing their connections in SF."
Fordeler: "Super nice and skilled staff, everyone was great to interact with."
Ulemper: "Not a thing."
Fordeler: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Ulemper: "The crew at the check-in was rude, confused, and ignorant, and flight attendants were forgetful and ignorant."
Ulemper: "Would have been 5 stars overall if not for two hours of a child kicking me seat and occasionally poking my arm."
Fordeler: "super-friendly crew. efficient flight. great price."
Ulemper: "those silly Swiss sandwiches. dont taste good and why do they have to be spicy?"
Fordeler: "The service , the hospitality and kindness"
Ulemper: "We have bought our seats, but in the airport it was found that our seats were assigned to somebody else and nothing could be done to give them back to us"
Ulemper: "Communication was terrible."
Ulemper: "I ordered a low carb meal . Only 1 pear + 1 apple for the later snack was a bit disapointed. Not balanced easy."
Fordeler: "The seats The crew"
Ulemper: "Delayed on two flights Too hot on the first flight despite a number of people complaining"
Fordeler: "I liked the friendliness of the crew"
Ulemper: "There was no inflight entertainment of any kind."
Fordeler: "Cornella was my flight attendant and she was amazing! Such a sweet woman. Someone give that beautiful lady a raise, extra week of vacation and a high five for me. Food was great. Drinks were plentiful. Seat was comfortable and I felt the pilots did a great job of finding the smoothest flight path."
Ulemper: "Entertainment selection left something to be desired. When comparing to Virgin it is tough to be anything but disappointed."
Fordeler: "Service and staff were outstanding and would love to use them again!"
Ulemper: "All was great!"
Fordeler: "The in flight entertainment, the food, the frequency with which they passed out water, and the crew were all excellent. Online check in was smooth and easy to transfer to my iPhone wallet. Loved the chocolate at the end of the flight!"
Ulemper: "The delay in flight time by 40 minutes was annoying, but understandable due to weather and delay in connecting flights."
Ulemper: "New Istanbul airport requires kilometres to walk and then take a super crowded bus. Insane"
Ulemper: "Worst ever airline in the world charged me for Cary on bag $430 for weight 8.7kg from Oslo Norway to adiss ababa Ethiopia I recommend no one has to fly with Turkish airline poor customer service"
Ulemper: "I was in economy. But the legroom was very poor. The next leg of my trip was also in economy, but was much more comfortable with seats further apart and more room under seats. So, you're taking a chance."
Ulemper: "Flight was delayed - missed connection in Istanbul"
Fordeler: "Food and plane"
Ulemper: "IST transit"
Fordeler: "Best crew, clean, well maintained, good flight experience"
Ulemper: "Flight was delayed by 1:30 hrs Not much info was given"
Fordeler: "The food on the airline is good. Entertainment system has many movies to watch. The boarding system from Istanbul is a Nightmare!"
Ulemper: "Once I asked the air hostess for a sandwich, i was really hungry, she said she would have to walk to back of plane and they would be serving food in 15 minutes. After 45 minutes I went back to ask for a sandwich and handed me a tray of meal and said to eat this."
Ulemper: "Departure gate to far to get to! Changed gates didn’t notify on time . Waiting at gate to long."
Ulemper: "Seats are too cramped and not enough leg room. Plus our seats did not recline which is painful on a 10 hour flight. The flight attendants and front desk workers had an attitude as well."
Fordeler: "Boarding was fast and efficient, entertainment options are good and crew is quite responsive"
Ulemper: "Pitch of the seat is bad for tall passengers at only 31" and on older aircraft the touchscreen is atrocious."
Fordeler: "Overall experience"
Fordeler: "I enjoyed the flight!"
Ulemper: "Not applicable"
Fordeler: "The staff, the comfort, the food, the green tea aroma scents in the restrooms. <3"
Ulemper: "same, boarding crew was not friendly, and it took a while for boarding."
Fordeler: "Flight was delayed. Flight time was changed 5 times."
Fordeler: "Great service. Great food. Comfortable flight both ways"
Fordeler: "Lots of in flight entertainment options. Good meals. Very nice and helpful attendants. Gave us pillows, blankets, headphones, slippers, socks, ear plugs, an eye mask, and toothbrush and toothpaste."
Fordeler: "Everything else"
Ulemper: "Leg room is too narrow and seat cushion is too harsh to sit on for a 12 hour flight"
Fordeler: "The for was good. The crew was attentive and professional."
Ulemper: "The leg room in the Washington-Istanbul leg was very small for a long haul international flight."
Fordeler: "The food and beverage selection, as well as the service in business class was excellent. Initially I dreaded the long layover of 8 hours. But I found the Turkish Airlines Business Lounge. It was so spectacular that I didn't want to leave it. I found a small movie theatre equipped with leather oversized recliners and slept. I was told that the 2 story lounge is 6000 square meters."
Ulemper: "The business class seating is old and not as comfortable as the newer herring bone configurations. Privacy could be improved."
Ulemper: "Sears to close too tight"
Fordeler: "Efficient crew"
Ulemper: "Food was mediocre"
Fordeler: "Non- stop option! Great food."
Ulemper: "Some of the crew members had an attitude issues and they weren't as attentive as others."
Fordeler: "The service and food was excellent. The entertainment choices was amazing. They gave me two decent-sized bottles of wine without charging me."
Ulemper: "They give you very little leg room. The seat in front of you touches your knees. After 8 hours in the same position it feels like you are stuck in a coffin or a primatial medieval torture device. The seat begins to hurt your back. You can't get in a comfortable position. You can't turn left or right. There's a little foot rest that gives you 10 minutes of relief but then that gets uncomfortable. If one of the people seated in with the inner row needs to use the restroom then the whole row needs to get up. It's cruel and unusual punishment. The airline just needs to expand the rows by 6 inches. Before you go bring a neck pillow and a butt cushion. Or better yet, pick a seat located in a front section that gives you more leg room. If you have the option then this should be a higher priority over a window seat. You will thank me for this advice."
Fordeler: "the crew were great clean cabin"
Ulemper: "no entertainment systems lowered the food standard comparing to previous time I flew with them long boarding times"
Fordeler: "same as above, i love that i was able to check in online and choose my seat. I love the kit (toothbrush, socks) and the quality of the pouch - super love it! Pillow and blanket as well is still the same quality as before."
Fordeler: "The flight and crew is always great"
Ulemper: "Food and not a great movie selection"
Ulemper: "Boarding process in Istanbul was very difficult. 5 security checks just getting from the plane from Brussels to our gate is excessive and time consuming. Very little organization at the gate as well. Not smooth at all."
Fordeler: "It's an international flight and they don't offer other food alternatives."
Ulemper: "The plane left late I almost lost my next plane to Los Angeles a good thing the next plane was late so I make it"
Ulemper: "Their boarding pass listed departure time for boarding time which confused me. The staff in Istanbul is extremely unprofessional and have caused me to missed my connecting flight. I had to get a visa and waited almost 2 hours in line in order just to be able to reschedule my flight."
Fordeler: "Good food Good service very good entertainment"
Fordeler: "Food, kit with slippers etc, movie choices, food"
Ulemper: "I showed up roughly an hour before the flight, as I had no bags to check in. The employees at the check in counter had already cleared out, so I was unable to get my boarding pass. Then when I called in, they were extremely unhelpful. They gave me no alternative options, and instead only listed out a ridiculous list of fees and said I they could get me on a flight a different day for a total cost that was greater than what I had paid for the entire round trip ticket. I asked to speak to a manager and they refused to connect me. I ended up buying a one way ticket home with another airline. I will not fly with Turkish Airlines again in the future, and I would definitely not recommend them to anyone. Just beware of this service if you see them listed as the cheapest option."
Ulemper: "Leg space a nighrmare!! Was uncomfortable for all the 13 hrs of the flight. Terrible experience"
Fordeler: "Service, food."
Ulemper: "Check in booth when we checked in bags were very difficult to deal with."
Fordeler: "There were great entertainment options, which is really important for such a long haul flight."
Ulemper: "They had assigned the same seat to me and somebody else, and the other person was already sitting in the seat when I got there. The only other available seat was in business class, and although the flight attendant later admitted I should have been given that business class seat, the other person successfully argued to take it. Staff are good though not as friendly as most Asian airlines."
Fordeler: "Good service. Food was very good. Roomy seats and very good in flight entertainment system. Made the 12 hour flight very comfortable."
Fordeler: "I thought the food was remarkable. The cabin crew did a good job saving my mood after the nasty agents on the ground and during the check-out process."
Ulemper: "Absolutely all of the agents I dealt with during check-in. This was true for especially those checking in at the business class line for some reason. She was really rude."
Fordeler: "Very Modern plane, good seats an entertainment system, reactive crew."
Ulemper: "No problems"
Fordeler: "I loved being able to stay in Istanbul for a while. We had a great time during the layover, and the flight was incredible. The entertainment was top notch, and the food was as well. They had delicious olives and cheese on most meals, and the hot food had great use of tomatoes and umami to add taste to the meals. It has been a great experience traveling on Turkish Airlines, and I would suggest it for everyone."
Ulemper: "Leg room for the seats were a little tight."
Fordeler: "Boarding by groups; seat-back entertainment with a lot of recent movies to watch"
Ulemper: "Just a dinner and a breakfast for a 9 hour flight seemed a bit on the short side."
Ulemper: "The flight was late by over 2 hours and we missed our onward flight to San Francisco. At Istanbul, Ataturk Airport, Turkish Airline did not provide a Visa although they gave hotel and boarding passes for next days flight. At Istanbul, Ataturk airport it was a nightmare for us, as senior citizens. Why should we buy the Visa when the flight was delayed which is no fault of ours. Of the 4 automatic e-visa machines onlyEv 1 was working and there was a long queue. In between the machine stopped working for a long time and no one was there to assist or restart. They gave our boarding passes for the next days flight and their responsibility was over. We had to wait for over an hour to get the hotel. Overall it was a bad experience."
Fordeler: "I did like the workers in the plane because they look competent and committed."
Ulemper: "The absolute worst airline we have ever flown with. Will never fly with them again."
Fordeler: "On one of the flights I had no one next to me, so I could be more comfortable. I feel great when that happens. Also, the food is always great and the staff very friendly. You are my favourite airline. Lizzie"
Fordeler: "Great chairs"
Ulemper: "Great flight company"