Typsik tursitklasse som på ethvert flyselskap; greit nok, liten plass, mat som forventet (ikke noe særlig) men turen gikk fint og uten overraskelser. KLM er alltid ok å reise med.
Ulemper: "De trenger å ha bedre kontroll på at passasjerer overholder smittevernsregler og sikkerhetsregler."
Ulemper: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Fordeler: "Crew good and seat OK but not exceptional for business class"
Ulemper: "Food was average - main course could have been better. Range of movies ok but not great"
Ulemper: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Fordeler: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Ulemper: "Move the drapes a few more inches back."
Fordeler: "Almost everything, especially the crew."
Ulemper: "Don’t feel like anything should be better to be honest"
Fordeler: "Customer care was super supportive"
Ulemper: "Inflight sandwiches"
Ulemper: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Fordeler: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Ulemper: "the headrest is hard. Apart from that- all was fine"
Fordeler: "Good beverage service."
Ulemper: "Over an hour delayj for departure."
Fordeler: "Good for both."
Ulemper: "Bigger seats."
Fordeler: "Just the cabin crew being nice"
Ulemper: "Punctuality KLM is always late"
Fordeler: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Fordeler: "My seat at the window was great and the staff really friendly and courteous!"
Fordeler: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Fordeler: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Fordeler: "The crew were amazing and the flight was very smooth."
Ulemper: "Keep up the good work"
Fordeler: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Ulemper: "Less legroom, storage space, bad food, few movie options."
Fordeler: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Ulemper: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Ulemper: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Fordeler: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Ulemper: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Ulemper: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Fordeler: "The service"
Ulemper: "The seats"
Fordeler: "Crew was excellent -kind nice and very attentive"
Ulemper: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Ulemper: "Nothing special"
Fordeler: "Good flight, very attentive crew."
Ulemper: "Didn’t happen."
Fordeler: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Ulemper: "Cramped seating."
Ulemper: "Customer service"
Fordeler: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Ulemper: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Fordeler: "Very friendly crew going out of way to assist in making trip comfortable"
Ulemper: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Fordeler: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Ulemper: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Fordeler: "Food was good and crew members were very nice"
Ulemper: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Fordeler: "Very friendly crew"
Fordeler: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Ulemper: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Ulemper: "Dutch sub titels would be nice."
Fordeler: "Very little if any."
Ulemper: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Ulemper: "Long stop over at Schiphol. Too Long!!!!"
Ulemper: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Fordeler: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Ulemper: "As above"
Fordeler: "Same as above"
Ulemper: "Kommer ikke på noe"
Ulemper: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
Fordeler: "Food and drink service"
Ulemper: "Boarding pass facility"
Fordeler: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Ulemper: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
Ulemper: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Fordeler: "Great crew, on time, could get a good nights sleep"
Fordeler: "Finnair is the best!"
Fordeler: "Keep it up with great services. !! Thank you!"
Ulemper: "The seats are uncomfortable, no leg room, no space between seats and the trays hit ones’s stomach. The whole experience was very uncomfortable. The food was awful. Overheated and not cooked through at the same time. Breakfast was odd. Non-Greek yoghurt and cashews. Just strange."
Fordeler: "Crew was great."
Ulemper: "Delay of almost 24 hours."
Fordeler: "The crew was great!"
Ulemper: "Boarding began 25 min after the indicated time. Huge crowd of people (big Airbus 330) was standing in the corridor in some kind of disorganized manner. Priority entrance was open, but then another 20-25 min in the closed waiting area, some kind of hoarder. Only then the mixture of all passengers was let through the sleeve to the plane. Why bother about Priority? Plane arrive in NYC 35 min late. Many transit passengers worried about their connecting flights."
Fordeler: "Was on time! Not croweded!"
Fordeler: "Speed boarding process."
Ulemper: "No entertainment system on a 3 hour flight..."
Fordeler: "Well oiled service machine."
Fordeler: "Service good. Staff good"
Ulemper: "Very cold at night"
Fordeler: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Ulemper: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Fordeler: "Good selection of movies. Cool flight data display."
Ulemper: "Seems colder than other flights I've had."
Fordeler: "Pleasant and friendly crew. Attentive and professional service."
Ulemper: "Late inbound flight made our flight delayed. No info at gate, until a few minutes before boarding. Small, crammed seats. Very worn seatbelts gives a less than favorable impression."
Fordeler: "Food and entertainment is good"
Ulemper: "They had hidden checked bag fees. Their website says flights from the US get a free checked bag. The checkout charged me $60 to check a bag, when I looked on my reservation it says it’s $55 and when I called customer service they said they charge $100 to check 1 bag less than 20kg for an international flight"
Fordeler: "God og personlig service ombord. Her ble man tatt godt vare på."
Ulemper: "Forsinket avgang, enda alle passasjerer var ombord i tide og boarding var «completed» før avreise."
Fordeler: "Had the head rests that help gold you head when you try to sleep and they didnt speak on the overhead audio so that was awesome"
Ulemper: "Just long flight in general."
Fordeler: "The choice of entertainment is huge"
Ulemper: "The fisical conditions are terrible. Seats so narrow and rows are so close, that you practically pooched into your neighbors, those that behind don't let you to recline your seat as then your seat is in their face. It looks like American Airlines hopes to exchange your reality with virtuality, but our bodies that we are for some reason taking with us on that itinerary - suffer."
Ulemper: "Finnair used to be a good airline but it has deteriorated significantly. The flights are expensive but uncomfortable. The airline uses every opportunity to save money and charges through the nose for everything. The morale of the crew is low."
Fordeler: "Super quiet and comfortable flight, dedicated service, punctuality."
Ulemper: "I liked it all."
Ulemper: "Late takeoff caused me to miss connecting flight from helsinki to Tallinn"
Fordeler: "Most Improved Player - Finnair has done the best experience in overall long haul flights out of the 40plus airlines I have flown in the last 3 years; brand new planes, nice and diverse cabin crew, beautiful lightings videos details chocolates etc, best entertainment system in the industry, and things always go smooth in Helsinki airport. Awesome imrpovement over recent years."
Ulemper: "Big struggle for airlines still remains varying quality customer service. Finnair still seems to struggle with this occasionally. Finnair can work harder to keep customer service quality high. Hate to say it, but perhaps letting the bitter, last generation flight attendants who seem to have a grudge about the decline of the glamour and benefits of the job as flying has become commonplace with more competition (seen this on Finnair & N America’s older airlines line United)"
Fordeler: "Food on this flight was delicious."
Ulemper: "WiFi didn't work."
Ulemper: "I didn't like that seats originally assigned after the flight was booked were changed right before the boarding. This is a nonsense. Why would you do that?! Without notifying prior to check-in."
Ulemper: "Completely destroyed our itenerary"
Fordeler: "Everyone was polite and helpful and did everything to make flight comfortable"
Ulemper: "Plane tiny and not very comfortable, but the flight time is pretty short so it is not bad overall"
Fordeler: "Great crew and discovered blueberry juice."
Fordeler: "We didn't make it to Helsinki so I can't say anything good!"
Ulemper: "Justfly.com screwed up on our reservation and failed to properly ticket our lap child. This caused us to not make the flight! Justfly.com hasn't done anything to rectify this issue!"
Ulemper: "The flight departed late because the preceding inbound flight was late. No reason was given to the customers."
Fordeler: "Staff was nice, seats were comfortable unlike other flights I have been on the past two weeks."
Ulemper: "I think the pilot made a wrong turn and made erratic movements of the plane close to the end of the flight. Not sure what happened but it was a little scary."
Ulemper: "Seats were too closely spaced. Like a coffin. Will probably not fly Finnair unless the price is next to nothing."
Ulemper: "I ended up sitting in the last row although arrived at the airport early, but was placed on standby."
Fordeler: "IT WAS THE MOST ENJOYABLE BUSINESS CLASS FLIGHT I EVER HAD. THANKS FOR THE HOSPITALTY AND SERVICE."
Fordeler: "Blueberry juice!"
Ulemper: "No food."
Fordeler: "Arriving safe."
Ulemper: "We sat in the plane for 7.5 hours before moving. Airline provided no extra food though served what was meant to be breakfast before landing in the evening. Then they had not even coffee before actually landing. The vegetarian breakfast that was served in the evening had one dry pita bread with two slices of cucumbers and tomatoes, very lousy. Finnair has had that for years. If you order lacto-ovo meal, you get a vegan breakfast, a very low quality one. Why? I paid about $1500 for the flight and would like some service, too."
Ulemper: "flight # 742 canceled put in another plane, from other provider (LOT) going straight to Chicago; was not ready for it; we arrived at airport 2 hr before time of boarding and were rushed to plane going up in 45 min; very stressful; my daughter cried and we had no time to say good bays to family paid for selected seats - money not returned selected special meal - stayed hungry (8 hr fly) because they were not aware about our special needs; Finnair shold take care of it when canceling flight and putting us with other provider."
Ulemper: "No room on flight ran out of wine and food before getting to the back 1/3 of plane where I was sitting I can say one of the worst travel flights I've ever had"
Fordeler: "Because of the delay taking off and refueling, they provisioned for an extra meal service. Choices were limited, but the food was decent. Crew was generally cordial and efficient. Even though there were only 13 empty seats, they made an effort to find us a place with an empty seat between us."
Ulemper: "We were stopped and grilled by AA personnel as if we were potential terrorists, even though we had TSA Pre-check clearly listed on our boarding cards. flight was 1 hr delayed boarding. Since the plane was a 747 and there were stronger than average headwinds, we had to stop in Bangot to refuel. Net result: 2 3/4 hr late arrival."
Ulemper: "It was n't their fault but My wife's passport expired in 91 days from beginning travel so they wouldn't let us on the plane to Italy."
Fordeler: "Made up some of lost time from delayed departure"
Ulemper: "Seats cramped"
Ulemper: "Plane had to be switched, but the process was disorganized and frustrating. Had to miss my connection as a result"
Fordeler: "Everything was good. Tv screen had issues booking for first half of flight"
Fordeler: "Courteous attendants on board! Food not bad!"
Ulemper: "Flight was delayed by more than an hour and there was on one announcement unril we boarded! It would have been nice after half an hour to get an update."
Fordeler: "Great airline. Food great comfortable seats."
Fordeler: "This is not my first experience with Finnair flight and I'm very pleased with a consistency of a good service, high professionalism and I will recommend this airline to all my friends."
Fordeler: "Flight was 2 hours late taking off. Completely ruined plans we had made for our first day in London"
Ulemper: "The crew moved me to another seat on the return flight which allowed me entertainment but I hadThe entertainment console at my seat location on both flights to and from London did not work. That's 10 hours! to move away from my companions."
Fordeler: "Boarding was quick and efficient. Flight crew was polite, helpful and friendly. Had adequate leg room in coach, added plus was the flight was not crowded so did not have anyone sitting next to me. Did not feel squashed and claustrophobic as a result. Food was satisfactory."
Ulemper: "Was inadequately fed on the Houston to London leg. Got nothing but a nightcap. The following morning I received a cold, stale croissant as part of a lunch box for a preschooler, nothing warm, no protein after 8 hrs in flight. I could not check in online."
Fordeler: "The inflight movie selection."
Ulemper: "The uncomfortable chair."