This was better than the United-operated flight to Munich, which was the single worst flight experience I've ever had. That is faint praise indeed. Overall, a terrible experience, and after the problems with KAYAK, I'll never use them again for a flight, either.
The second time we got food it was something I couldn't eat because of food allergies.
Check in working effective. Kind cabin personnel . Not too note storage place inside for carry on luggage .
The crew is really friendly
Ulemper: "Very cramped seating, the 5 hour layover in Frankfort was rough, When we landed after 9 hours I wanted to use the restroom and the stewardess said we had to exit the plane immediately"
Fordeler: "There was nothing really special or to write home about on this particular Lufthansa flight: it got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped.."
Ulemper: "Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats."
Fordeler: "Very accommodating staff"
Ulemper: "breakfast served was still frozen."
Fordeler: "Free drinks. Two hot meals during flight. Lots of entertainment choices. Extra storage bin under window which doubled as large armrest. Ample legroom. Live sports on TV"
Fordeler: "the crew was good , seat was not so comfortable"
Ulemper: "seat need to be more soft for a trip during 8h //"
Fordeler: "Everything from check in to offloading went smoothly. Pretty good food and accommodating flight staff."
Ulemper: "My row had 3 seats behing a row of 4. We were weirdly offset so I had to look to the right to see my TV. Super uncomfortable. Dont like TV much anyway. Gave up on it real quick"
Ulemper: "Confortable seats"
Fordeler: "The wheel chair service at Munich airport was excellent. She received us at the door, helped us find a connection after we lost our flight and communicating every step and giving us First Class service on coach. Thank you!"
Ulemper: "The brownies for dessert were terrible. Maybe fruit next time?"
Ulemper: "On our layover in Munich, we were at our gate, then noticed about 30 minutes prior to boarding that they’d moved us to another gate quite far away, so we hurried to the new gate, only to discover the change was an error, and we had to run back to our original gate. Made it, but annoyed."
Ulemper: "I miss my flight because of short layover from Texas to Pensacola. Why I haven’t notified before 1:27 min would not be enough for custom process"
Fordeler: "I had to change my flight times three times, and each time they charged me less than 30 dollars (for taxes) and the wait times on the phone were super fast. It was shocking to not lose hundreds of dollars for life happening and needing to change my flight. AND!! I got a free upgrade to premium economy for free!"
Fordeler: "Nice crew."
Ulemper: "Very cold. Always very cold in premium economy section on LH 747-8."
Fordeler: "Short flight with swift and effective service"
Fordeler: "The seats were appropriately spaced for leg room. The food was simple yet palatable"
Ulemper: "Lufthansa warse company ever fly with . everything was bad . delay like two hours , food only meat because No enough chicken and No socks to warm my foot because I was feeling cold ."
Ulemper: "4 good movies, regular water rounds, friendly staff, enough toilets"
Ulemper: "There were 7 families each with multiple young children who screamed and misbehaved the whole trip. After complaining, the staff did nothing. Bad trip!"
Fordeler: "I was assigned a seat at the gate discovered upon boarding the I had the best seat in the house! This has never happened for me before so it really made the flight. Thank you."
Ulemper: "Everything was good. Pleasantly surprised by the food."
Fordeler: "Professional, friendly crew. Clean plane. 1/2 hour early arrival"
Ulemper: "NO legroom. Like, none. Seat in front of me hadn’t mechanicals underneath, so no footroom. Passenger put seat back, and I couldn’t use my tray table. Crew call buttons on the arm, so by merely putting your elbow down, you risked calling the crew ( I did it twice). Then my TV broke. Not a terrific experience overall"
Fordeler: "Crew kindness, comfort, convenient structure, etc. I hope to take this airline again for next trip."
Ulemper: "Two flights delayed then no bags when we got to Chicago- disappointing and annoying. Great to arrive with no coats in winter!"
Ulemper: "Frankfurt Airport is awful! Finding how to go thru immigration and being sent to three different places. Trying to figure out how to get to baggage claim. And the. Sorting out trains into the city. Worse than Charles de Gaul and I thought that was the real rock bottom."
Fordeler: "Upgraded from premium to Business class. Very good service and a good night slep."
Ulemper: "Airlines Front desk delay, long boarding , poor food"
Ulemper: "Again 2 hours delay"
Fordeler: "The service and food was great."
Ulemper: "The bathrooms were pretty disgusting, with urine on the floor. Perhaps they could be checked on and cleaned."
Ulemper: "No Entertainnment , no space , very small airplan"
Fordeler: "Flight was an hour delayed for no reason. I missed my connection that I had 2.5 hours to catch"
Fordeler: "Movie selection, food, drinks"
Ulemper: "Lack of information on arrival (where to go, customs, etc.)"
Fordeler: "food and service"
Ulemper: "All good"
Fordeler: "Great service, on time departure, excellent amenities"
Ulemper: "The flight was over before I expected it!"
Fordeler: "The service and food was excellent"
Ulemper: "The seats are too close together like most airlines but for a long flight this is very uncomfortable"
Ulemper: "The lost luggage for 4 days and a lot of thing were missing from the suitcases."
Fordeler: "Again, nice staff. Clean plane. The flight was on time."
Ulemper: "The games and the book for the teens did not interest my kids. Not sure how popular those items are. Food-not good at all."
Fordeler: "The perfect assistance. We are very grateful, many thanks to the man who helped us in all we needed."
Fordeler: "Very friendly and efficient crew. Good food and entertainment. On schedule."
Fordeler: "I like everything about your operation. my experience with you was far better to what i experienced fly another airline last time i visited United States. thank you."
Fordeler: "Friendly crew"
Ulemper: "On May 16, 2017, there was a group of Albanian and American passengers rushing through Frankfurt Airport to catch the connecting flight to New York. Their first flight (LH#1425) from Tirana to Frankfurt was 45 minutes late causing them to eventually miss their connecting flight. At this point, the passengers were asked to show their passports, separating the US citizens from the rest. All the US citizens were loaded on a bus and provided hotel, dinner and breakfast. The Albanian citizens were moved to the lower level of the airport where they were left to freeze all night. Some of the passengers were elderly and had their heart or high blood pressure medications in their luggage that they didn’t have access to. One US-Albanian citizen was asked to separate from his Green-Card holder wife in order to receive the US citizen treatment…"
Fordeler: "This was a short haul flight, it didn't have an entertainment system, just plain seats."
Fordeler: "Everything on time"
Fordeler: "I was rescheduled on another flight improperly"
Ulemper: "Flight did not take off staff was rude unhelpful I won't use them again"
Ulemper: "The airplane left Barcelona late and arrived in Frankfurt late. Lufthansa only allowed a 45 minute layover in Frankfurt to catch our connecting flight to Seattle. Because we arrived late - we only had 20 minutes to catch our connecting flight to Seattle. What made this an awful experience is that the flight from Barcelona landed at Gate A - our connecting flight was at Gate Z. This was as about as far away from each gate as you could get. This was over a mile to run in order to catch our connecting flight - I hurt my hamstring during the run. The Lufthansa "assisting agent" in the Frankfurt terminal was less than helpful and laughed when we told her where our connecting gate was. Not only did she laugh but she did not offer any assistance to get us to the gate on time. Prior to our trip - I called Lufthansa and voiced my concern that a 45 minute layover for an international flight was not a lot of time for us to make a connecting flight. The agent I spoke with said that legally - 45 minutes was a standard lay over for Lufthansa and she did not offer me any alternatives. This was not a pleasant experience with Lufthansa and I doubt we will fly with you again."
Ulemper: "Food was not good. Seat leg room very uncomfortable"
Ulemper: "Seats are very uncomfortable. Body wants to slide forward."
Have people at the Westjet counter
Both airports totally understaffed. Awful experience.
They canceled our flights that went on anyway.
Ulemper: "Allow business passenger to use front bathroom."
Ulemper: "De trenger å ha bedre kontroll på at passasjerer overholder smittevernsregler og sikkerhetsregler."
Fordeler: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Ulemper: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Fordeler: "The plane size & comfort was excellent. The staff were very friendly"
Ulemper: "Wifi on klm"
Fordeler: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Fordeler: "The crews were pretty great!"
Ulemper: "The regulating of the temperature."
Fordeler: "Flight arrived on time"
Ulemper: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Ulemper: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Fordeler: "The crew was great. The soecial meal request was hadled well despite oversight."
Ulemper: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Fordeler: "Crew was nice and pleasant"
Ulemper: "Flight very late"
Fordeler: "Likte at det var punktlig og at de serverte drikke"
Fordeler: "Just as I expected. And I made my last connection easily."
Fordeler: "Crew helpful. Food good."
Ulemper: "Better range of movies please"
Ulemper: "Head support for 6 feet plus people on seats would be good"
Fordeler: "Pleasant flight"
Ulemper: "We were delayed & missed our connection"
Fordeler: "Crew was very engaging and service was good."
Ulemper: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Fordeler: "Crew was fantastic."
Ulemper: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Fordeler: "Like the overall KLM experience"
Ulemper: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Fordeler: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Ulemper: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Fordeler: "quick/efficient boarding - good staff - good food - easy flight !"
Ulemper: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Ulemper: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Fordeler: "Light snack and complementary wine"
Fordeler: "Crew was very friendly. Nice that wine was served without charge."
Ulemper: "Announcements from the cockpit were hard to hear. Food has been better in past."
Fordeler: "Friendly crew."
Ulemper: "So many people on a 747!!"
Fordeler: "The seats seemed to have more space on this plane which was nice."
Ulemper: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Fordeler: "Nice flight ...was comfortable travel ...good food.Thanks"
Ulemper: "No such things"
Fordeler: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Ulemper: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Fordeler: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Ulemper: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Fordeler: "Nice crew; clean plane; decent dinner"
Ulemper: "No entertainment system; insufficient knee space"
Ulemper: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Fordeler: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Ulemper: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Fordeler: "Food was good and crew members were very nice"
Ulemper: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Fordeler: "Good flights. Good prices."
Fordeler: "Consistently high standards"
Fordeler: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Fordeler: "staff was fine"
Ulemper: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Fordeler: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Ulemper: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Ulemper: "OLD plane without comfort or entertainment"
Fordeler: "Great food"
Ulemper: "Sears we're toooo small"
Fordeler: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Ulemper: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Fordeler: "Arriving more or less on time"
Ulemper: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Ulemper: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Ulemper: "The bags where damaged from the staff"
Fordeler: "The cabin crew, the flight and communication and the cleanliness of the plane."
Ulemper: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Fordeler: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Ulemper: "Nothing to improve"