Ulemper: "The service and the flight connection which we missed because of the short amount of time in between the 2 flights. They didn't wait for us, as we got told they would, since our first flight was with Iberia. And this flight was late"
Ulemper: "Late and bad communication"
Fordeler: "From checkin, to boarding, to the fly, to luggage collection - the staff were all friendly and helpful and the whole experience was without issue. The flight was comfortable, leaving a touch late and arriving 10 minutes early. I have no complaints at all and would be happy to fly Iberia Express again."
Ulemper: "If I had to find one thing that wasn't so good - it was the time it took for everyone to put their carry-on luggage in the overhead lockers although this is not the airline's issue but became their issue because it meant the boarding process took a while. As mentioned - only a minor issue."
Ulemper: "Food, all flights—ugh!! Basically bad school lunches."
Ulemper: "Nothing !! Thanks for everything"
Ulemper: "This was in no way a legal connection for an international flight - we had only an hour to get from our flight onto the plane going through customs and everything else - we have Global Entry otherwise there is no way in the world we would have made our flight and ou bags did not make it."
Ulemper: "Offer drinks, water"
Ulemper: "Food is mediocre at best and selection doesn't vary."
Fordeler: "The crew was excellent.My only complaint was as we were sitting in row 54 the crew made too much noise during sleeping time.Other than that they were very helpful and very nice.It was our first time flying Iberia.It was very enjoyable.I will be happy to recommend bthem."
Ulemper: "All processed food. GMO’s. No organic options."
Ulemper: "Gbhbhfhyhyugfrrfffffgggffccxccccvvgfcvgvggbbvvgcvvv. B"
Ulemper: "I was not informed about having to pay for checking my luggage and it did not even showed at the Iberia website when doing my online checking. I had to pay a total of $50, $25 each way, in Madrid. I was never informed of this in Boston or, again, while processing my checking using Iberia’s website."
Fordeler: "Arriving at my destination, safe, sound and on-time."
Ulemper: "The crew could have been a wee bit more friendly/looked like they didn't hate their job. The onboarding process was just short of disastrous."
Fordeler: "On time overall, no delays"
Ulemper: "Boarding was awful and no food at all, it is a 3 hour flight and not cheap but even water cost"
Fordeler: "It was a very busy due to the fact that we,left 40imutes late and Iberia was also late when we left Madrid but they took care of me to make sure I did not miss the connecting flight"
Ulemper: "The food could be better"
Fordeler: "The movie/tv selection was extensive"
Ulemper: "I’ve never had such a bad meal on a plane. I don’t expect fine dining but I felt sick to my stomach afterward. My flight sat in by the tarmac for an hour. I only made my connection because that flight was also an hour late. Boarding was really chaotic."
Fordeler: "Food and entertainment were okay."
Ulemper: "Iberia was unable to ticket us all the way through to our final destination when we checked-in at our origin (Faro). We then had to go through an arduous process to get handwritten boarding passes in Madrid. This put us at the end of the line for boarding. Then the gate agent refused to let us board because the boarding passes Iberia customer service wrote and stamped didn’t have ticket # on ithem. The gate agent made it clear that it was all on me to go back to the agent at customer service to get it addressed and make it back in-time. The other passenger was my 80 year old mother who a I had to leave unaccompanied at the gate so i’d have some chance of running across the terminal and making it back in-time, which fortunately I did. The complete lack of interest in helping or even acknowledging that this was their mistake is the reason why I will never fly Iberia again."
Fordeler: "Everything good litle big later but always is like this..."
Ulemper: "The latter"
Ulemper: "The seat very tight"
Fordeler: "The entertainment system is pretty good. Touch screens work great, and you can charge your phone. The plane itself is fairly up-to-date, and the headrest is adjustable and very comfortable."
Ulemper: "I am 6' / 183cm and 210lbs / 95 kg. The seats are quite narrow, and little legroom. I don't think I'll fly them again."
Fordeler: "fast boarding"
Ulemper: "food is expensive"
Fordeler: "Heathrow Airport has a lot of stores to keep you occupied"
Ulemper: "Late notice of where our gate was located. By the time we got the news, we went to our gate and the people were already boarding"
Ulemper: "Mistake Kayak or its subcontractor made in listing the name of my wife incorrectly. This created a real hassle in getting a boarding pass in her name"
Fordeler: "New plne, service from American Airlines was good news friendly."
Ulemper: "Slow service by the flight attendants; poorly stocked food options. perhaps it’s a European thing with budget airlines but to pay for water is unacceptable."
Fordeler: "Landing was perfect"
Ulemper: "Everything was fine"
Ulemper: "Poor film and tv selection, the majority from Fox. That's very limiting. Ear buds very bad quality w sound inly comeing through one bud."
Ulemper: "We were in JFK for over 24 hours being lied to and being promised that our flight to Madrid although late would leave that day. We were changed from boarding door to boarding door, we were told that there were no hotel rooms available in New York that they could place us in and told that they were testing a plane and as soon as it was confirmed it could fly we would be on it. At approx. 1am or a little after we (the passengers) from the flight were located at boarding door 7 and they brought an Iberia plane right by the windows in hopes that we would be put at ease at the sight of a possible flight only to find out that there are no flights out of JFK after 1am. The lies they told and or lack of truths was very frustrating"
Fordeler: "Quick, comfortable flight. Lovely crew."
Ulemper: "Food and beverage only available for purchase, nothing complimentary. No entertainment."
Ulemper: "arrival and departure times, overall service"
Ulemper: "The customer service people were the least sympathetic and least helpful people I have ever met. They did nothing to accommodate us."
Fordeler: "The entertainment was good and some flight attendants were very polite."
Ulemper: "The last thing I would ever expect from a flight attendant is negligent behavior. A child aged around 5 years old clearly unattended by parents throughout the entire 9 1/2 hour flight to Chicago was not only being disruptive but his behavior could have placed him in danger. From banging the table shut successively against the chair, to walking on top of the seat and placing his hands in the monitor behind him not allowing me to see my screen. Furthermore, his feet and legs dangled and kicked the person immediately next to him across the aisle, creating a dangerous environment for himself and for others as he could have gotten hurt from somebody or a cart passing through. I proceeded to express my concern for the child's safety and the flight attendant expressed these matters are delicate and refused to engage the parent in any type of conversation. This child's screams and incessant yelling lasted the entirety of my flight, hindering ANYBODY from sleeping or watching their entertainment without interruption. Hopefully in the future when faced with not only an extremely disruptive family but a clinically uneasy child, flight attendants will make an effort to at least announce the importance of respecting other people's flight experience. Needless to say this is the very last time I ever fly Iberia. This matter was not only brought to the crew's attention once but three times by three different people."
Fordeler: "great leg room and food"
Ulemper: "I was told i would be able to book my seat 24hrs before my flight. I was on the phone while i was on vacation trying to do so and was told it wasn't possible after 4 hours going back and forth with them."
Fordeler: "Crew was friendly and service was great. Food good and had a great selection of movies. Thanks."
Fordeler: "Helpful staff."
Fordeler: "Reasonably good service. They might be good for their local / domestic customers. They need to improve their service standards to match global air travelers"
Fordeler: "All went well!"
Fordeler: "Crew was courteous and friendly. They provide great customer service."
Ulemper: "Food choices limited. Entertainment limited. Seats are very tight. Not very comfortable."
Fordeler: "Good seat , short flt. Too short for food."
Ulemper: "Did not know I would have to pay extra for luggage. I may have overlooked something when I booked."
Ulemper: "I am still waiting for my luggage."
Fordeler: "I liked the entertainment, the food and the good service from the ladies and gentlemen"
Ulemper: "Kept us waiting for five hours"
Ulemper: "The seat did not recline, a bit ridiculous for a plane that size"
Fordeler: "Nothing. No luggage. Trip ruined and still getting run around in day 3. Poor poor customer service or customer care. Never fly them again."
Fordeler: "One of the best landings I ever experience. Nice crew. On time."
Ulemper: "The flight was cancelled"
Fordeler: "Worst customer service or actually non-existent, rude and ignorant agents. Will never fly with them again."
Ulemper: "TAP should simply shutdown or do a major reform as the airline operates in the last century."
Ulemper: "1 hour delay Duden to luggages!"
Fordeler: "The crew was outstanding!"
Ulemper: "Slightly more comfortable seats would have been helpful."
Fordeler: "We upgraded to first class, so everything was perfect!!"
Ulemper: "Use jet bridge instead of bus gate"
Ulemper: "Boarding was slow"
Ulemper: "Grab business class upgrade offer - worth every penny."
Ulemper: "I was not informed the ticket didn’t includes luggage"
Fordeler: "The crew was great."
Ulemper: "My baggage did not get delivered to the final destination, that could have been handled better."
Ulemper: "Flight delayed but otherwise it was good! Maybe entertainment such as tv monitors or inflight entertainment upgrade."
Ulemper: "Really good business class and convenient pricing"
Ulemper: "Gate location information delayed until last minute!"
Fordeler: "The plane was fairly new, clean, and comfortable seats."
Ulemper: "A better selection of the main meals in business class."
Fordeler: "Would appreciate a voucher for how bad the Flight was. Seriously UAL is using a plane last built in 2004? UAL only cares about taking people’s money not a wonderful flying experience!!!"
Fordeler: "on time, food"
Ulemper: "I asked male attendant for pillow and blanket , he said no!!!!!!!!!!! foot rest would not stay in upright position, I could not remove remote from back of chair, outlet for headphones was broke."
Fordeler: "The crew was friendly and helpful."
Ulemper: "I was in seat 35G. The space under the seat in front of me was very small, and it was nearly impossible to get to my bag when the person in front of me reclined. Also, the young boy sitting behind me was kicking the seat throughout most of the flight. Not your fault, but it was pretty crappy."
Fordeler: "Everything went according to the timetable, boarding was on-time and we even arrived a bit earlier than scheduled, so I can't really fault the service of the pilots, the cabin crew or the ground operations team. Food wasn't exactly stellar, but clearly a lot better than on most European flights operated by larger companies (Lufthansa, KLM, Air France etc.). The aircraft itself was clean and looked fairly new and well maintained"
Ulemper: "The seating was absolutely HORRENDOUS. Even though I'm nearly 6'3" (close to 1.90m), I generally never complain about seating space or legroom, even on low cost flights. This particular TAP aircraft, however, despite looking quite new, had some of the most cramped seating ever. Additionally, the trays were minuscule (you could barely place the entire food tray the service during the flight, let alone have another drink at the same time on the tray). Also, on the inbound flight (this was the return one), the seats were fitted with a very simple and clever tablet-holding mechanism, so you could easily watch something on your table while eating your food (from a similarly small tray table). The seat back pockets do not have any material/fabric on the sides, so stored items could easily slip out sideways from the pocket. Shame to have such a good in flight service and to be a punctual airline if you're going to carry your passengers cramped like cattle in seats 'rivalling' the ones on Ryanair flights on 4-hour long journeys."
Fordeler: "The price for Businesses Class was very affordable, wine & food was good, also received a charmingly designed toiletries kit to top it off. Crew all helpful."
Ulemper: "We were delayed and sat on runway for 45mins, they did however turn on the entertainment screens and announcement was made to inform us about it."
Ulemper: "Passenger was refused at check in because, according to the counter clerk, the ticket was not purchased in the country of residency but online in US. As a result, i lost the money, the passenger did not fly, and no refund was issued. this is the first time i ever heard of such BS. Not happy."
Fordeler: "Great lie flat seat. Nice FAs."
Ulemper: "Food was not that great for intl C"
Fordeler: "Clean, modern plane - tightly-packed but comfortable seats. Note: if you travel with a bag with wheels it will be weighed at the gate and those over 8kg will be checked. If you have a heavy bag without wheels, it gets no scrutiny."
Ulemper: "Odd they didn’t have a terminal gate on their home airport - we were bused from a distant spot on the tarmac to the terminal."
Ulemper: "TV didn't work. A female attendant made me store my hat but didn't make a male passenger."
Fordeler: "The crew was great. Happy crew is a fun crew to be around."
Ulemper: "Inbound flight - flight got canceled from Budapest - after calling the airline and waiting in the line the 2 first lady I was talking to put me on hold and never got back to me, the 3rd lady had no idea why the flight got canceled except it was for emergency. She said next flight would be 2 days later - after calling the insurance I booked for the flight, they didn't want to reimburse for the interruption because the airline could not explain why it got canceled and i should prove that the flight was canceled - after being 6h on the phone with airline and insurance and waiting line had to hang of without solution. I had to purchase a new ticket from another airline to be able to fly on the same day back to Miami. - after arriving at the airport next morning for the other flight it turns out that Tap Portugal booked me to British Airways but they have not send me a notification email about it, so if I do not ask at the counter for Tap Portugal for the paperwork for the insurance I would never find out that i got a new flight and i would have miss it and the insurance would have never pay for it. With the new ticket i had to purchase, my travel with Tap Portugal cost me on the end around $3000, and I do not have that much money for a ticket at all, now I have a financial trouble. Thanks, never again."
Fordeler: "Flight not full, I could lay down!!"
Ulemper: "They gave someone else seats I had reserved for 6 months and that I had paid extra for. I will take that up with the company forewidth"
Ulemper: "Next-day connecting flight after a delayed arrival and involuntary stopover in Porto due to air traffic over LIS. This time around, the flight took off an hour late because of [guess...] air traffic. Well, my dear LIS management, that's how you sink your national carrier."
Ulemper: "Nothing meal was fine , flight on time, good experience."
Fordeler: "Food was ok"
Ulemper: "The customer service I received was horrible horrible horrible especially from the check in counter the were very rude . After booking my flight on kayak I called TAP customer service just to make sure that everything was fine .I asked them about luggage they said I had 2 free and a carry on when I got to the airport said I had to pay for the 2 i said no told them that i called TAP they didn't wanna hear it i asked for the manager she I am the manager and you bought a discounted ticket and there's no luggage with this ticket only acarry on in a mean way if you want the you have to pay $90 for each I tried to call TAP can't get through them when they finally got through them the guy confirmed that I ve called it on the records but it said now it's too late to do anything I am already at the airport that I have to pay and contact them later. I wasted good hour and a half on this and I had to pay $180. After all that at the boarding gate they announced that they will call by zone .they called especial need called frequent flyers zone A never called zone B all they said last minute was this is the final call for flight #.... and I was right in front of them and guess who were the people making the announcement yep the same people at the check in counter"
Ulemper: "Where to start. No soap to wash your hands in the WC. Air conditioning dripping water to a seat next to us. They run out of on food option we wanted. The flight to Lisbon was delayed. The plain was dirty. One of out seats the entertainment system did not work. We alerted the crew, they did not do anything to remediate these problems. Only bad experience of the trip. Portugal deserves a better airline than this one. Last the best of all, $90 dollars per bag we checked in, so we spent $360 dollars just to carry our luggage."
Ulemper: "The flight was delayed pre boarding and took longer than it should and thus missed our connection to London"
Ulemper: "I have traveled to and from Portugal in TAP for many years and never ever did I have to pay for a checked bag till this year. It is totally a robbery to be charging people for 1 checked bag of only 50lbs. not only is it ridiculous but robbery. You charge a lot of money for the flights as it is and to go and charge people to check a bag on an international flight is insane. It is to bad I have to fly back with you because I will not be flying with you ever again after this I will take my money elsewhere. Also you need to let people know that they are being charged for luggage when the are booking their flight because when I booked my flight nowhere did it say I had to pay for my luggage. It already was rediculous that we are only aloud 1 50lb bag checked and now you want people to pay for it too? Pretty soon you minus well have people just get on a plane naked!!"
Fordeler: "Our flight was late, so we missed our connecting flight to Barcelona, but TAP had already rebooked us on a different flight and had boarding passes all printed out. Good Job."
Ulemper: "Flight was delayed by over 5 hours"
Fordeler: "since it was an older plane maybe it had more leg room"
Ulemper: "poor quality video and sound for watching movies on long flight attendants were brusque and ignored most passengers(except the ones with special meals) we were on connecting flight with little time in between to grab water or snack - so we sat on this flight for over two hours before we got any refreshments. Some passengers got refills before we got one. Poor execution. we had to check two bags on connecting flight (which we didn't have to do before) and it cost us time and money. Also they lost the two bags - got several days after we got back from trip huge line at immigration - we waited almost two hours will not travel on TAP again"
Fordeler: "Smooth and organized boarding process. Layover is a great option to explore lisbon."
Ulemper: "No food or entertainment"
Fordeler: "Cabin staff was nice"
Ulemper: "Very cramped seating; rude baggage handlers; bad system for boarding"
Fordeler: "Everyone was friendly , there were sandwiches passed out and drinks which was great!"
Ulemper: "The chairs were small and we didn't have very much legroom"
Ulemper: "Their 11 hours flight converted to 2 days flight with long waiting time between the flights. They also lost my baggage and there was no organization process in the airport as well as they couldn't resolve any problems related to their flight."
Ulemper: "They gave my 70-year old mother only a few hours notice that they were changing her one-stop four-hour 6AM flight into an 8AM multi stop 14-hour marathon. In fact, she was already asleep when they changed her flight, so she was already at the airport when she found out about the change. To do this to a 70-year old woman is reprehensible. Worse, after 2-hours with customer service, nobody there made any real attempt to remedy the situation or offer any compensation. Worst airline experience EVER."
Fordeler: "The employees were very friendly."
Ulemper: "The food service was cancelled due to being short a flight attendant. We were initially advised that the food had not made it to the aircraft. Afterwards we saw the crew eating while we were left with no food or drink service. We then discovered that since they were short one crew member the crew would not serve food or drinks for "safety concerns". It turns out they could have served but preferred to adhere to their union under the guise of passenger safety and remain seated the entire flight doing crossword puzzles and the like which definitely made me feel much safer."
Fordeler: "It is comparatively inexpensive for business class."
Ulemper: "You get what you pay for! Boarding was very disorganized. Lot of standing around for no good reason. Food and drink service was mediocre -- they ran out of stuff."
Ulemper: "My reservation was cancelled."
Fordeler: "Staff was friendly and somewhat helpful, they were able to offer some compensation and hotel."
Ulemper: "I was placed on standby for my flight and ultimately did not get a seat. It took two hours to get a new flight sorted out and it didn't leave for 2 days. A massively inconvenient experience as I had a conference to attend and missed two days."
Fordeler: "Plane was on time, snacks provided"
Ulemper: "No reclining seats, no pillows, no entertainment. Very uncomfortable for three hours. Also, made me check my carry on without even weighing or measuring."
Fordeler: "solid flight, efficient"
Ulemper: "staff kind of moody, not really smiley"
Ulemper: "y extra bag cost more than my ticket. I should have just bought another ticket but was too flustered"
Fordeler: "We left on time, east flight"
Fordeler: "The food was delicious"
Ulemper: "You can't watch a movie you want to. The channels are set, like tv, can't rewind or pause"
Plutselig kun 15 minutter med internett! Jeg hadde koblet meg opp før avgang uten å være klar over denne vesentlige endringen, for at nettforbindelsen så ble kuttet mens den fortsatte å telle minutter, for så å få beskjed om at de 15 minuttene var brukt opp, nåe jeg en times tid senere prøvde å koble meg på igjen :(
Alt er bra, ingen problem.
Fordeler: "Amazing crew, access to lounge, brand new Dreamliner!"
Ulemper: "Food and entertainment are somewhat bland and the choice is limited."
Ulemper: "Legroom. Complimentary coffee."
Fordeler: "The crew was very attentive. The Dreamliner was clean and very nice. Seats were good. Food was good. Entertainment was excellent. they gave blankets,but not pillows (but I did not ask for one.)"
Fordeler: "Gikk veldig raskt. De ansatte var hyggelige"
Fordeler: "Kom frem i live"
Ulemper: "Renhold, søppel og mat i setene. Veldig varmt i flyet før avgang og ble sittende en stund før avgang."
Fordeler: "Reasonably a lot of room for economy class. I was very comfortable on a long-haul flight."
Ulemper: "The boarding process in Norway is a bit of a mess, but not the fault of the airline. We had a delay arriving at the airport and they could have done a bit better communicating what was going on."
Fordeler: "This was one of the most comfortable and enjoyable international flights I have been on in years."
Ulemper: "The boarding lineup in Oslo is a bit jumbled but if that’s all I have to complain about it was a great experience."
Fordeler: "Not much"
Ulemper: "Dozens of passengers, myself included, were forced to check their carry-ons at the gate and pay for it due to Norwegians strict weight policy. To be honest this felt like I was being swindled and it ruined the rest of the experience for me. Do not be tempted by the low fares they offer."
Fordeler: "For an economy flight, the plane was night, as was the seating."
Ulemper: "They weighed the baggage both at check-in and when boarding the plane. I passed easily both times, but because others didn't, the boarding process was bogged down and took so long that the flight was late leaving. Nothing was efficient, and the whole process was stressful."
Fordeler: "Supert at den sure passasjeren i midten flyttet seg til kjente annet sted i flyet. Hun var sur fordi jeg hadde plass C som hun ville ha, jeg ba henne flytte seg til sin plass på en høflig måte. Det er en grunn til at jeg reserverer på forhånd."
Ulemper: "Maten var under enhver kritikk. Helt ihjelkokt i microen. Det som skulle være broccoli var blitt en grønngul gugge. Gulrøtter uten substans, og til slutt mørt kjøtt. Men alt for salt. Åja, glemte fløtepotetene. De var så mye varmet at den var brun og tørr helt igjennom."
Fordeler: "Ganske god mat."
Ulemper: "Alt for varierende temperatur ombord. Det gikk fra iskaldt til kjempevarmt flere ganger. To runder iskaldt og to med kjempevarme. Det må vel kunne gjøres noe med?"
Ulemper: "Avgangen var avlåst slik at vi ikke hadde noe sted å sitte ned mens vi ventet på avgang"
Fordeler: "Everyone was nice and the flight was smooth and restrooms were clean."
Ulemper: "I meant to write my Paris to Oslo review on the Oslo to LA review for what could be better. Like I mentioned the food was not good, please get rid of that white noodle coconut soup in a cup, there’s no way anyone likes it and more episodes on some of the shows like Friends"
Ulemper: "20 hours of flying and there was a very limited selection of movies to watch, but all passengers are required to watch a very bright video of one of your planes flying through the sky for the last 20 minutes of the flight. Please include some snacks and water during international flights."
Fordeler: "Plane was great, crew was wonderful and helpful. Navigating the Oslo airport is very quick, easy and clean!"
Ulemper: "Stuck on the JFK runway for 30 mins before we were able to deport. After going through customs, needed to wait 15-20 mins until baggage claim had a carousel with our flight's baggage, but then baggage came quickly off the carousel."
Ulemper: "After having no issues with my carryon on my first Norwegian flight of the day, I was forced to pay 650 NoK to check my carryon as we were boarding my flight from Oslo to New York. This was just ridiculous because my bag fit in the overhead bins just fine and there we’re many empty overhead bins"
Ulemper: "Internett virket bare tidvis og ikke i begynnelsen"
Ulemper: "To be honest, at least a glass of water could be offered"
Ulemper: "Unruly passenger caused delays"
Ulemper: "Både tur og retur var forsinket med 30 og 60 minutter. Lite info som vanlig. Mistet transport videre som vanlig. Godt nyttår"
Fordeler: "The premium seats were comfy even though not lay flat. The food was surprisingly good (salmon for dinner and meat/cheese spread for breakfast)."
Ulemper: "Service was a bit slow when you ordered off the menu from the TV screen. The movie options were pretty out of date and the selection was not as wide as you see on regular carriers. Also the plane was well kept but still showed signs of wear you would expect on a 60 year old 747 not on a newer 787."
Fordeler: "Price, new aircraft, good crew"
Ulemper: "Long layover, connecting flight was delayed over an hour without any explanation"
Fordeler: "The new aircraft"
Ulemper: "The meal was cold, the entertainment service was lacking content. The crew were cold and not interested in serving passengers needs."
Ulemper: "My hot snack order took like 40 minutes to arrive. They mistakenly gave mine to another passenger who did not order it."
Fordeler: "Everything was great and handled professionally and efficiently, not to mention with such good hospitality and accommodations."
Ulemper: "All good."
Fordeler: "Boeing 737 ok"
Ulemper: "No food"
Ulemper: "2 hours and 30 minutes delayed"
Ulemper: "Forsinkelse. Både ved avreise og ved landing"
Ulemper: "Alltif forsinkelser og dårlig med beskjeder"
Fordeler: "We had a 4 hour delay due to mechanical difficulties with our first plane. I get it, it happens. But the delay was not communicated for a while, even though the departure board was showing it. When it was announced, no one from Norwegian was there, just airport personnel and they did what they could. Once the plane did arrive it took forever for them to allow us to board. In the air the flight was fine. Cramped seating for sure, but that is to be expected. The in-flight movies were slim picking, especially for a 8 hour flight, and the food was ok for what it was. Overall, not an enjoyable experience but that was you get with discount flights."
Ulemper: "The flight kept getting further delayed but remained th same after the flight took off, then when it was due to land at lax and we were there waiting it updates to an additional 45 minute delay. You couldn’t have updated that before the arrival time? Poor customer service!"
Ulemper: "They lost our bags in the transfer and did not even offer water on the flight!"
Ulemper: "I was in seat 33F. My husband & I were sitting together, boarded together, yet we were sent down different isles of the plane to board even though we asked to go the same direction. This made us arrive at our seats at different times & made stowing our luggage above rushed, awkward and harder to do. Not a good start considering we are both in our mid 60's. This may have been due to the crew being overwhelmed due to circumstances caused by the airport making us all late in boarding the plane all at once. Also, it was a late flight & there was constant noise from the galley making it hard to try to get any sleep. We were very happy that the crew got along so well but some of the conversations could have been at lower decibles."
Fordeler: "Food was actually provided with our ticket... not just ONE meal, but also a snack for before the arrival and the meals tasted good! Also, Oslo is a new and beautiful airport with great options for meals and stores to wander around. Also, the airplane had huge windows to look out of with new dimmer technology as opposed to just a shade. Very cool! With a couple of small downsides, we would STILL definitely fly Norwegian."
Ulemper: "We gate checked a stroller but were unable to pick it up to use in Oslo which was a surprise as it went straight through from gate check to full check in through the layover... with a 3hr 45min layover, it could have been useful to have it for our infant to sleep. Leg room is tight. Small selection of new movies for entertainment when compared to other airlines and it would have been nice to know we could get complimentary drinks anytime during the flight, but they were only available for free during meal service unless you purchased additionally."
Fordeler: "Kanon bra flyvert.. veldig underholdene"
Fordeler: "The selection of movies in the on-board entertainment was nice, but available wi-fi on a long-haul trip would have been better."
Ulemper: "Condescending check-in clerk in Oslo and subjective application of carry-on rules ruined the trip and assured that I will look to other airlines for future international travel."
Fordeler: "New plane"
Ulemper: "Lack of even water"
Fordeler: "God plass, gode seter og hyggelig service."
Ulemper: "Middag var kun 1 av tre alternativer igjen når de kom til nest bakerste seteraden. Dette er litt for dårlig med tanke på premium bilettprisen. De løste det ved å hente mat fra lowfare cabinen og det etter at de hadde servert alle på premium."
Fordeler: "Worst ever. Never recommend to anyone."
Fordeler: "I rute begge veier."
Ulemper: "I bought the ticket at the last minute and couldn't pre-pay for luggage or food. The food cost me and my companion $50 for sandwiches, snacks and drinks. Even water and soda is $3 for a small can. If you want a blanket, they charge, if you want anything, they charge. Luggage was over $80. Just pay more for a different airline, it will be less"
Ulemper: "There was no option to choose a meal when booking through you. We weren't aware that we would have to do this somehow so we went the 10 hour flight without food. They were sold out of anything decent on the SNACK BAR menu."
Ulemper: "6hrs delay, turned out 7.5 hrs. $360 extra for oveweight suitcases and almost missed the connection. I was the last one to board and im the end NONE of luggage arrived w me to final destination! I claim a full refund!"
Fordeler: "Good plane, nice crew"
Fordeler: "Enkelt og greit"
Ulemper: "Tregt Internet"
Fordeler: "God benplass og wifi"
Lousy, almost none-existing service offerings at CDG terminal 3. Only one place to buy any food, coffee etc, and it was out of food in the morning hours. Only bus transport to the planes.
Fordeler: "The flight experience was pleasant!"
Ulemper: "Get what you get with discount airline, but booking, travel, arrival went without a glitch"
Fordeler: "worst airlineEVER , canceled the flight did'nt offer any help"
Fordeler: "Boarding was smooth and everything was on time"
Ulemper: "Great, prompt service Thank you,Vueling Team From now on , we are you loyal customers"
Ulemper: "Last minute switched plan causing much discomfort and confusion."
Ulemper: "We have a 5 hours delay inside the plane. The crew has to been change and the second crew is the worst crew in all my flights The captain also was change after 4 hours of delay, and is the worst captain, nothing polite"
Ulemper: "Late as per Vueling fashion"
Ulemper: "The plane was late. The bus to the terminal was insufficient. The luggage was horribly late."
Fordeler: "The crew is great"
Ulemper: "The seats doesn’t move forward nor backwards"
Ulemper: "Did not get to this flight due to cancellation from the initial flight"
Fordeler: "Crew was great and the seats were very comfortable."
Ulemper: "Never had to take a bus to and from plane, so that was different."
Ulemper: "They asked me to store my suitcase in an overhead bin at the front of the plane as they had run out of space so I complied. When it was time to disembark, someone had stolen my suitcase. I have not located it since and the customer service from Vueling is horrendous - they keep running me around to different departments and sending automated responses, refusing to answer my questions."
Fordeler: "The food was great"
Ulemper: "I have not gotten my baggage for my flight I have been here 3 days after I landed"
Fordeler: "Glad I paid for the emergency aisle. A long flight with plenty of leg room."
Fordeler: "There was an issue with my seat at boarding so they put me in the special seats instead."
Ulemper: "Plane buzzed quite a lot on the way up."
Fordeler: "Flight delayed almost 4 hours, everything else was fine"
Ulemper: "Flight delayed almost 4 hours, everything else was fine"
Fordeler: "Smooth, simple, organized No good, no entertainment, of course Had only hand luggage, no problems"
Ulemper: "Seat rows are a bit too narrow"
Ulemper: "Delayed by almost 4 hours with no communication. By the time we found out we could get a meal voucher it was too late"
Ulemper: "A bus ride is more comfortable than a vueling flight"
Fordeler: "Friendly and helpful staff. Comfortable and decent legroom in the cabin."
Ulemper: "Slight delay on departure but not really an issue. Bit of a long wait for baggage in Barcelona on arrival but don’t think it’s Vuelings fault."
Ulemper: "Referral to Vuelungs site by BA for check in. Slow and difficult process to retrieve boarding pass."
Ulemper: "Couldnt get to Barcelona to board the flight.... any flight."
Fordeler: "The flight itself was nice."
Ulemper: "Flight was delayed of more than five hours Actually the flight was canceled but they displayed it as delayed... running to the counter I was rescheduled to 6pm"
Fordeler: "on time, easy to do, price"
Ulemper: "everything worked out well for this flight"
Ulemper: "My luggage was taken from me and put in inside of the plane. Your staff told me that I can collect it in Rome coming out of the plane. Instead I had to go outside and collect it despite I had connecting flight which I've missed because of this!!!"
Ulemper: "They overbooked the flight. We were a party of eight and half of us got to go on the 12pm flight and myself my husband and 2 children had to wait! We were told we could get on a 4pm flight and were rebooked for a 9pm flight!! Then they lost all my luggage and when I did get it we only got 2bags! My kids while suitcase went missing for two days! Totally unacceptable! Worse thing is the lack of direction to handle the situation. Their answer was by law were allowed to overbook! Seriously! I know this is true but these airlines should. It be allowed to do that it’s disruptive to people’s lives that have paid money to be on these flights. So our 4day vacation is now down to 3 and of those 3days we spent one day waiting on partial delivery of our luggage!"
Fordeler: "Everything was smooth"
Ulemper: "Left late (and therefore arrived late) due to starting the boarding process late and slow boarding. I wouldn't go so far as to say the attendants were rude, but they were not friendly, either. Could not check in online ahead of time due to flying with a US passport (which was not a problem with, for example, British Airways, flying from London to Rome)."
Fordeler: "Selph check"
Ulemper: "No clear signage at aireport barcelona"
Fordeler: "staff, aircraft, service."
Ulemper: "Airport advertised the flight was leaving at 12:10, but our pass said 12:00. We took the advice of the AIRPORT and missed our flight. In addition to missing our flight we had to exit the airport to re-enter and BUY NEW TICKETS for another flight. Would never recommend Vueling or Barcelona Airport to anyone."
Fordeler: "We finally got to Rome"
Ulemper: "Flight departed three hours late, apparently due to bad weather earlier in the day. No information available at the airport. Kayak told me the delayed departure time long before the airport display or information counter personnel. Long boarding - had to be bussed out on the tarmac and waited again to board inside cramped bus. At Rome, luggage took one hour to arrive on the very crowded belt. Terrible treatment."
Fordeler: "Flight not shown delayed at airport. Eventually left an hour late. No information or apology at boarding gate. Staff went and hid so the desk was empty. No apology or explanation on board either. Flight got us from A to Be but with zero grace or service. As a first experience this was bad."
Ulemper: "Zero service"
Ulemper: "2h delay for an already late flight. landed at 2am."
Fordeler: "Checkin was simple and efficient. Food was good quality. Flight attendants were pleasant and cheery. Bags came out quickly."
Ulemper: "Remote standing boarding by bus in Barcelona. Food was overpriced."
Fordeler: "This was awesome experience!"
Ulemper: "Trangt mellom setene. Passer ikke helt for nordisk høyde."
Fordeler: "The crew was polite and boarding was efficient"
Ulemper: "Security at the airport"
Fordeler: "Crew was greatly helpful"
Ulemper: "Flight was delayed"
Ulemper: "The airplane seemed very old, worn, and tired. This makes us feel less safe."
Fordeler: "The price"
Ulemper: "It is difficult to change the conditions of the initial purchase the seats are not comfortable at all"
Fordeler: "Not really a like or dislike, we did not have food or entertainment on the flight it wasn't long enough."
Ulemper: "Plane never left. Bused us to Bilbao, missed our flight to Porto. Have to wait in Barcelona for hours. Flying us to Vigo, Spain then ground transportation to Porto., 11 hours later."
Fordeler: "Having the people who are at the back of the plane load first made it so much more efficient"
Fordeler: "Bag drop was fast, professional. Plane was comfortable, on time."
Ulemper: "Passengers are the key to make everything bad, they can't queue or simply don't know what is a queue for. Some wear a suit and think that they can just cut the queue to the front, and all the staff just allow that happen. They did not have priority boarding."
I late 1 min and they did not let me in, was suppose to buy ither tickets. It was no any info about 30 min check in. No refund, no help, I’m injured can’t wall fast or run.
Ulemper: "Lead turblence"
Fordeler: "No issues - everything went smoothly"
Ulemper: "There are no nets on the back of the seat in front of you to put things like water bottles - headphones, books etc."
Ulemper: "As a disabled man who had booked assistance both legs of the journey, no ramp on the return flight so I had to walk down the Aircraft steps in agony. Not good enough Ryanair. What if I were unable to walk?????????????"
Fordeler: "Ingenting ....."
Ulemper: "Det meste ..."
Fordeler: "Flight was on time."
Ulemper: "Pretty much everything. Another uncomfortable flying bus charging you for everything they can charge. Flying is absolutely awful these days."
Fordeler: "There was no legroom, the sandwiches is missing (not available at all)"
Ulemper: "Onboarding was like for animalls. After we pass throug the gates, were sticked into the tunnel for 15-20 min in hot air..."
Ulemper: "The landing was very rough. My mom and I felt sick."
Fordeler: "Reasonable price. Effortless"
Fordeler: "Efficient and on time."
Fordeler: "Flight in the morning was changed by 3 hours making it impossible for me to get to the flight (Oslo Torp). Ryanair allowed me onto another flight (Yay EU 261) from the other Oslo Airport (Gardermoen) with a seat booked at no added cost. Customer service rep was fast and made the process very simple!"
Fordeler: "Direct connection"
Ulemper: "A 5 hour Ryanair flight is a terrible thing... Delayed 35 mins, kept the cabin lights on and sold fags for the whole flight, even though we took off at 8:30pm. They used the seatbelt light to keep people sat down during each trolley service - come on, it there’s turbulence, you don’t serve drinks. Oh and I don’t know why they are allowed to say “Low fares airline” as it clearly isn’t."
Fordeler: "It was on time which was good"
Ulemper: "The selection of food available was poor for vegans Glad I packed my own snacks ir else I would have starved"
Ulemper: "Unfortunately, I fell asleep the minute the flight took off and I woke up after the plane landed, so I didn’t get to experience anything in-flight. It will be nice if you get onboard WiFi in the future though"
Fordeler: "Flight was on time."
Ulemper: "Flight to Amsterdam no mention of requiring the passport stamp on the flight ticket was mentioned. On the way back to Dublin the crew member that checked me in informed me of this requirement and I thought she was potentially going to send me back to get it at customs. My husband who had a different crew member check him him, made no mention of the requirement."
Ulemper: "var tull med koffert på flyplassen,hadde betalt for koffert ,men måtte betale for den,en koffert kostet jo mer en turen.på flyet ,hadde dem ikke noe av noe drikke og servere.ikke nok med deg.da vi sto og ventet på kofferten på Torp.kom den ikke på det rullebandet fra Gdansk,men på det fra Krakow.så på denne turen var det mye feil.vurderer om jeg skal bruke Ryanair noe mer"
Fordeler: "At de holder tiden. At du velger hva du vil kjøpe. Informerer greit."
Ulemper: "Jeg har ikke fått til å bestille koffert til tilbake turen.? Min datter som også skal reise fikk det heller ikke til? Er det noe man bestiller når mann sjekker inn for hjemreise?"
Fordeler: "Staff were very friendly and very patient with difficult passengers!"
Ulemper: "Plane felt cramps, but it was a low price so to be expected."
Ulemper: "Delays and no information given about gate change. A mess"
Ulemper: "Hadde ikke noe igjen hverken vått eller tørt, bare vodka og småbokser med blandevann"
Fordeler: "Liked no pressure sales from crew, but was there if you needed them and helpful very pleasant done their job well, would use again but if alternative carrier might consider them due to comments below."
Ulemper: "Seats uncomfortable due to shiny covering, slide in seats when asleep ended up with bad back during break, just a suggestion being gluten free ( not a lifestyle choice) would suggest this being added to menu might make more sales as lots of us about and makes you feel cared for."
Fordeler: "Staff were good - even the cabin crew member who was still training was friendly and professional. Landing was incredibly smooth. The pilot also dealt very well with the turbulence and was able to predict it so the seatbelt sign already came on before any trouble."
Ulemper: "Even by budget airline standards, Ryanair is mediocre at best. The chairs are uncomfortable for a 4 1/2 hour flight - manageable, maybe, for a shorter journey but not anywhere good enough for that length of time. Boarding took an unusually long time and even priority passengers were stood around waiting to get onboard a good 15 minutes or so after already having gotten into the jetway. Not to mention after landing, we were stood over an hour waiting for baggage because, for some reason, four different flights used the same carousel (and presumably only had one team getting baggage off all four planes) despite there being a second one free which I'm sure they could have easily used. Don't have four planes landing near concurrently if you don't have the facilities to deal with it. Ryanair is cheap, yes, but by the time you have to pay ridiculous amounts for things most other airlines consider normal (for starters, you can't even take a full size hand luggage bag on board without priority boarding), it adds up to being less "budget" than it would have been to fly with a higher end airline like British Airways and you'd have to be an idiot to choose Ryanair over a cheaper, higher quality, airline. Honestly, I have no idea how people choose Ryanair more than once in their lifetime."
Fordeler: "Good flight times and on-time flight arrivals. Helpful crew and plenty of crew passes with drinks & food."
Ulemper: "Nothing to criticise."
Fordeler: "The flight was on time, checkin was easy and the flight got me from point A to B for a reasonable flight"
Ulemper: "Charging to keep your hand luggage with you seems a little unfair. As a musician I don’t want to check my instrument and as it’s small I don’t feel I should have to pay extra for that privilege."
Fordeler: "The pilot was friendly."
Ulemper: "The comfort was terrible. And moreso for people with back issues. Overall, the comfort affected the whole flight."
Fordeler: "I can't think of a single good thing in that experience"
Ulemper: "Ryanair acted like a dust Stucker of money. Not only on the way forward they forbidded only flights from Israel (!) to bring any hand luggage at all without purchasing the priority boarding, and people were allowed with a small hand bag only (since the priority tickets finished) , but on the way backwards, after the entire airplane bought the priority ticket, the crew of ryanair acted in such a discriminating way and banned people that exceeded the bag check with less than 2 cm! It seems like the crew were determined to collect at many 50euro fines as possible from the passenger because they insisted very impolitly and brutally to measure each luggage from all possible sides, and even the luggage that fitted, they found excuses to fail them. I've rarely experienced such humiliating vision, especially due to the fact that everyone were forced to purchase the extra priority boarding and you'd expect the company to try and keep the customers, not drive them away. I can just say that with all the fines and extra payments requested by them, the total price of the flight was 100euro more expensive than the price of El AL or alitalia, same timing and with a meal and big suitcase included. All this, without mentioning the bad attitude of the crew and the extreme uncomfortability of the chairs (also purchased, obviously). To summarize, this was a very bad choice, with I will not repeat again."
Ulemper: "Automatically being allocated seats apart from each other"
Ulemper: "if you come on board with babies, put them in the back, not in the middle of the plane. not everyone needs to suffer!!!!"
Ulemper: "Seats don't recline and a bit cramped."
Ulemper: "Uncomfortable, no leg or arm room especially when sat next to people who are too big for their seats!"
Fordeler: "The flight crew leader was the friendliest part of the trip!"
Ulemper: "Their check-in process is completely frustrating & annoying...not to mention EXPENSIVE!!! If you want a printed boarding passes, they're 20 Euros then the baggage process is confusing & AGAIN EXPENSIVE!!! I certainly will use caution booking with them again!"
Ulemper: "The representatives were not friendly and having to pay an additional large fee for normal size carry on luggage is ridiculous."
Ulemper: "The representatives were not friendly and having to pay an additional large fee for normal size carry on luggage is ridiculous."
Ulemper: "The representatives were not friendly and having to pay an additional large fee for normal size carry on luggage is ridiculous."
Fordeler: "Staff was friendly on plane"
Ulemper: "Changed gate three times , 1 1/2 hrs late. Not accurate times given when it changed. On ground staff could have done better. System of boarding- all for themself created at least extra 20 min. Should board by rows"
Fordeler: "worst flight i've ever been on. how do you just cancel a flight"
Ulemper: "The landing very bumpy"
Ulemper: "Marketing services"
Ulemper: "Very convenient flight itinerary on these two flight segments. All airlines should provide at minimum a small bottle of water at no charge as travelers are not allowed to bring fluids through airport security"
Fordeler: "They got us to Manchester alive, although late as always with Ryanair"
Ulemper: "Everything else, Ryanair provided an awful service, delays on both ends of the journey. No info provided to us and to top it off, there was a screaming child in front of me and next to me."
Ulemper: "Terrible delays, and the flight wasn't even cheap."
Fordeler: "A full refund of my 120 euros I paid, just for not knowing that Ryanair scams clients who fly with them for the first time, and don't know that they have to check in on-line before going to the airport. AVOID THIS AIRLINE AT ALL COST!!!"
Fordeler: "The board crew was very friendly The flight left on time"
Fordeler: "Cheap in every way"
Ulemper: "Cheap in every way"
Ulemper: "its the first time and no more the worst airlane"
Fordeler: "Polite staff. Flight departed on time. Pleasant flight."
Ulemper: "My seat/seating area was littered with crisps, this was very obvious to anyone and should have been cleaned up. The seat tray was sticky."
Ulemper: "We purchased our tickets through Kayak. Ryanair website was not accessible to add luggage and check in. On the check in counter, we were not allowed to check in because they claimed that we had to check in online. We contacted the Ryanair desk to solve the problem, and we showed them that we are not able to access the website to check in. Eventually, they forced us to buy brand new tickets or we would have missed our flight."
Fordeler: "Easy boarding (by boarding both ends of the plane at the same time it speeds things up). Cheap!"
Fordeler: "Cheap as chips flight, lovely crew, captain speaking appreciated (had flown Vueling a couple of weeks before and they had none of this except the cheapish flight). Stansted airport nice. Time of day of flight S on offer good for me."
Ulemper: "Add-on costs...though still added to a little less than alternative."
Fordeler: "The plane made it to Las Palmas"
Ulemper: "8 drunk women shouted and disrupted other's quiet"