Leiebiler i Amsterdam

Security Deposit Nightmare

Ulemper: 850 euro security deposit for a 1 day rental. Never again.

Sikkerhetsdepositum mareritt

Ulemper: 850 Euro depositum for en 1 dagers leie. Aldri igjen.

Very poor pickup

Fordeler: The car was good

Ulemper: The pickup was beyond unacceptable. 2 hour wait. Cannot do that again. Would not rent from avis

Fordeler: Overcharged for no reason

Ulemper: Overcharged for no reason

Fordeler: The automobile was great -- Volvo xc60, almost new.

Ulemper: The rental pickup and return was terrible. I tried to change the location for the pickup and return, and spent hours on the phone trying to contact the locations themselves, without success. I first called from the U.S. to try to pick up the car in the city of Amsterdam instead of Schipol airport -- I was told this would cost me an additional $900! Attempts to reach the rental locations in Amsterdam to confirm this were impossible - on hold for more than an hour. When I went to Schipol airport to pick up the car, they told me that I could have picked up the car in the city center at no extra charge! Similar situation on the dropoff -- I was unable to reach any location to see if I could drop the car closer to my hotel in Paris. Finally, I left a pair of sunglasses in the car. I spent three days trying to call the bureau to see if they were found, and also emailed the customer service departments in Paris and Amsterdam. No response

Ulemper: We used the car for less than 24 hours but Avis charged us for 2 days. Fuel on the car when we rented it was supposed to be full. It was a little over 3/4 full

Svært dårlig pickup

Fordeler: Bilen ble bra

Ulemper: pickupen var langt utover uakseptabelt. 2 timers ventetid. Kan ikke gjøre det igjen. Vil ikke leies ut fra avis

Fordeler: Belastet for mye uten grunn

Ulemper: Belastet for mye uten grunn

Long Line + BS EZ Fuel Charge

Fordeler: Nice new car.

Ulemper: Waited 60 minutes in line to receive the car. Yes, they had 3 agents working there, but everyone showed up at once and they new it was the case as they now how many cars they release in a day. No line or queue setup either so it was a bit of a free for all in getting up to the front. Finally when returning the car to this location you just have to park it in the neighborhood. Which, leaves you liable for the cars damage, parking charges, and so on until they are open again and receive the car in. Then, to top it all off because I returned the car after hours and was unable to show a gas receipt (when I filled it all the way up) I was charged a flat rate EZ Fuel charge.

Ulemper: Very bad service. Accuses for damange which I didn't do.

Fordeler: Car was comfort and cost saving from fuel consumption point of view.

Ulemper: I didn't get enough explanations on how to use the GPS and it took me couple of minutes, while driving to get it working. I have returned the car few min' before 7:00pm and I was told that I can drop the keys at the office but the staff already left and I needed to go to the parking

Being threatened by the desk guy

Fordeler: I did like the price and the Ford Fiesta.

Ulemper: When we picked up the car it took us 40 min. I did book the cars in Kayak.com. They have the the chance of having insurance for 9€/day. And I booked the 2 cars with the Kayak,s Insurance. When we wanted to get theses cars, there was a blond woman that insisted in havin to pay 27€ a car in terms of getting the insurance... otherwise we had to pay over 2000€. She took over 2000€ from my credit card to book 2 Ford Fiesta, but before she had been so rude to me. Telling that I might be robbed, or that she has noting to do with Kayak. She made me feel quite miserable, and she got my nerves. My escursion to Kokenhauf with my family... ruined. After that his partner took like 8 min reviewed each car to see if there was something wrong to charge me when we were back. Like 5h later and 84kms. I really though she was going to come up with something to screw me... because I didn't want to pay daily insurance twice.

Ulemper: There's no pick up or drop off service if it's needed then we have to pay 50€ which is very disappointing and the cost very expensive if u have your own insurance than you have to pay over 1000€ deposit + other fees I had to pay 27€ for insurance more in order to avoid that deposit money overall very disappointing customer service over the phone very rude ...

Horrible!

Ulemper: At Centraal Station branch, a woman officer said they couldnt accept my driving license but at the airport the same company's office did !

Ulemper: Full of unprofessional staff / in coperative and liars duds sitting in office . Don't even know a percent of costumer service. Don't even know the laws of their own country.