Food needs to be improved. No options for people who have restrictions. I can not have milk products. Every meal on all flights had chees in it. We were on roundtrip within three days Cracow- Newark via Munich that makes four flights. They had exactly the same food both ways. Pasta full of cheese both ways. No options. On top of that there was a piece of brad also served with a piece of cheese, and later a sandwich with cheese. Dairy products are harmful for many people. Couse bloating and gas and or other digestion problems. Why would you offer this kind of food on long flights with no alternatives ? How about rice and veggies?? Also, it looks like you are limited to offering the same food every day on your flights. It’s very disappointing
Check in working effective. Kind cabin personnel . Not too note storage place inside for carry on luggage .
Fordeler: "The crew was great! The seats are never comfortable on economy flights."
Fordeler: "Seat comfort."
Ulemper: "Food selection."
Fordeler: "Flight was good. The problem was the ticket purchased from Kayak was not as stated. Because there was a layover in Amsterdam, I was not able to check my bag all the way through to USA. AND I had to visit 5 counters to check bag, pay for bag at different counter and 3 other counters!"
Ulemper: "It would have been better if the ticket I purchased was the one that I selected. It was not as advertised. I searched for ticket that was translatlantic with one checked bag. BUT kayak booked an ECONOMY LIGHT fare that required payment. It was not as advertised and a total head ache for check in."
Fordeler: "Crew was super professional and friendly !"
Ulemper: "Little to no overhead cabin room to stow by my bag so had to place under my feet."
Fordeler: "Seat super comfortable!"
Ulemper: "Food service could've been better"
Fordeler: "Got an amazing pastry as a snack with tea, it was huge and really tasty!"
Ulemper: "Not much to say."
Fordeler: "Friendly and cheerful crew. Very generous with the drinks."
Ulemper: "Very very long walk from aircraft to Schiphol exit. I must have walked for 20 minutes to get out. Not really Lufthansa's fault though."
Fordeler: "Crew was friendly and we were pleasantly surprised to be fed something on the short flight!"
Ulemper: "Although it was a 4 hour layover, it took almost 3 hours before we saw where our gate was for the flight."
Ulemper: "Guy beside me was always sitting to his friends."
Fordeler: "The Crew was very good. I was with my 84 year old father.And they handled his needs very well ."
Ulemper: "The food of course was sort of mediocre at breakfast. The eggs tasted like they were man made.oh well maybe that’s really typical. Otherwise all was fine."
Fordeler: "Nice crew."
Ulemper: "Very cold. Always very cold in premium economy section on LH 747-8."
Fordeler: "Online check in, easy to board. Flight was on time."
Ulemper: "I wish there was a vegan option for the food/snack onboard."
Fordeler: "Very roomy seats, friendly attendants. Nice sunset. My sister liked the 'tour' of the airport on taxiing to the gate. I found it frustrating. The plane was about 30 minutes late which was nice because it took a while to get off our Munich flight, find our new gate and we ended up nearly running to the gate."
Ulemper: "I, again, didn't like walking down 3 flights of stairs, getting a crowded bus to take us to the plane. We are used to using a jetway to the plane. I realize that European airports are busier than American airports though."
Fordeler: "Although the flight to Frankfurt was delayed for more than an hour they made special arrangements to get on time to the next flight."
Ulemper: "The flight was delayed several times and we were kept waiting at the gate without knowing when exactly we will leave."
Ulemper: "I have no flight to connect to."
Fordeler: "Got the exit row (great)!"
Ulemper: "Flight was a bit delayed but retrieving the bags took a long time. Short flight but food wasn’t appealing and there was no entertainment."
Fordeler: "Everything except that cookie!"
Ulemper: "I liked everything except the cookie. It reminded me of the low quality supermarket American cookies, way too sweet and flavorless. They used to give little sandwiches, excellent in quality!!! A cookie is good too, but a better one would do a great difference! It was early morning, who would eat a sugary chocolate chip cookie for breakfast? But otherwise, I would fly with Lufthansa again in a heartbeat!!! Thank you!!!!!!"
Fordeler: "Screen monitor and flight map"
Ulemper: "Flight was delayed and it was kinda cramped"
Ulemper: "Everything was great except the seat is about an inch too close"
Fordeler: "Upgraded from premium to Business class. Very good service and a good night slep."
Fordeler: "The crew made meangry"
Ulemper: "The air host is rude bcos we are black. He needs training on how to be nicer. He is a racist."
Fordeler: "You guys did a great job. I've never seen boarding go so smooth, The self-serve boarding gate was better than any human."
Fordeler: "Friendly. And efficirnt crew"
Fordeler: "Crew was nice."
Ulemper: "Flight was delayed. No entertainment, even though there is an app for it, it did not work, and the crew had no idea regarding it."
Fordeler: "Updates form Kayak were much better than any info from Lufthansa"
Ulemper: "Overbooked. Offering € 250 to stay. Serious delay"
Fordeler: "Good flight good seats smooth ride."
Ulemper: "Boarding was not organized."
Fordeler: "We got there"
Ulemper: "Had to get a replacement plane when the first one had issues."
Fordeler: "I was seated in the emergency exit row, so it was nice to stretch my legs. The flight attendants were nice."
Ulemper: "The only bad part was some chaos at the baggage check. Things moved very slowly. After that, I was crying after saying farewell to a good friend, and the man working the security checkpoint said something in German I couldn't understand then mimicked crying in a crass way. I felt like he was making fun of me but couldn't be sure because I don't speak German. Terrible start to the flying experience, however the flight itself was smooth and pleasant."
Fordeler: "Due to unforeseen circumstances, I needed assistance with boarding. I attempted to ask the check in agent at the boarding gate and she was extremely rude to me as well as other passengers. The assistant's behavior displayed annoyance and an unwillingness to assist passengers."
Fordeler: "Lufthansa always does an excellent job, even with a gate change."
Fordeler: "Friendly crew"
Fordeler: "Crew was friendly."
Ulemper: "For such a long flight needing to use a personal device for in-flight entertainment."
Fordeler: "The price for a direct flight was reasonable"
Ulemper: "Wifi wasn't working and movie selection poor. No individual screens especially for a 10 hr flight. Staff were not that friendly either. Old plane and small seats. I would rather pay more for a more comfortable flight."
Fordeler: "30 minutes late boarding; food quite simple; entertainmentsystem very faulty"
Fordeler: "Nice attendants."
Ulemper: "They left one of the bags at Frankfort and we had to wait 8 hrs at the airport till they could get it back."
Ulemper: "Third time the luggage do not com with me"
Ulemper: "I didn't make this flight because of the reasons mentioned above."
Fordeler: "The service and flight was smooth."
Ulemper: "Breakfast was terrible. We only got a croissant and jam. It would have been nice to have had an actual meal."
Fordeler: "Timely distribution of meals/drinks, uncommonly quick boarding and ... unboarding. I travel with a musical instrument and some airlines want to check it and some even insist on checking it, even though there is always plenty of room. This was a completely full flight and no one even mentioned the possibility of checking it; they put me in an early boarding line and put it in a closet. The way they handle this for myself and the other passenger with an instrument made our day, as well as making boarding smoother forbus and everyone else. Really excellent job on that!"
Ulemper: "Old televisions with somewhat limited entertainment options. Im tall and every seat in coach is too small for me, but thats the case on every flight ive been on."
Ulemper: "There was no entertainment service on the flught"
Ulemper: "On the way to Amsterdam from Chicago Seat 27C, the entertainment consul was completely broken. NO VIDEO NO MUSIC."
Fordeler: "Everything worked without drama or misstep."
Ulemper: "The bus from the terminal to the plane was odd, but worked out fine in the end."
Fordeler: "Efficient, early check in and seat selection was simple and done from home. Got to the airport early which is unusual for me but everything went smoothly and was relatively low stress."
Fordeler: "Everything else was fine."
Ulemper: "I had paid for comfort seats ($140) extra. When I checked in at gate I was given another seat assignment (without explanation). It turned out to not be comfort seat, in fact it was the last row in the airplane. Had to get eh gate agent back, which was not fast. She said flight was full and a family had been spread out. I understand, but you can't just bump me from a paid and selected seat to a standard seat, especially on transatlantic flight after paying $140 extra. There was no apology. She went back to gate and little while later came back with a comfort seat. Some people seem not to have shown up as the seat next to me stayed open as well. It was very poorly handled."
Ulemper: "De trenger å ha bedre kontroll på at passasjerer overholder smittevernsregler og sikkerhetsregler."
Fordeler: "Likte at det var punktlig og at de serverte drikke"
Fordeler: "Lovely crew, very helpful"
Ulemper: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Fordeler: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Ulemper: "Not happy to pay extra money for my case"
Ulemper: "Nothing special"
Ulemper: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Fordeler: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Fordeler: "Good flight, arriving well on time."
Fordeler: "Interior of the plane was clean. Smooth landing."
Ulemper: "Pilot did not avoid turbulence"
Fordeler: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Ulemper: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Fordeler: "Arrived Early!"
Ulemper: "Left Late :-)"
Fordeler: "Overall everything was ok."
Ulemper: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Fordeler: "Fabulous trip with friendly, helpful staff"
Fordeler: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Ulemper: "Flight departing late."
Fordeler: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Fordeler: "Good information and helpfil boarding."
Ulemper: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Fordeler: "Booked extra room seat which gave me good room for seating"
Fordeler: "The aircraft was clean"
Ulemper: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Fordeler: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Ulemper: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Fordeler: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Ulemper: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Fordeler: "Comfortable seats. Warm plane with happy staff."
Ulemper: "Maybe a second sandwich option for food, not everyone likes cheese."
Fordeler: "Very friendly crew"
Fordeler: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Ulemper: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Fordeler: "Helpful and smiling cabin crew."
Fordeler: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Ulemper: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Fordeler: "In flight food was enjoyable"
Fordeler: "The food and the punctuality"
Ulemper: "The technology in interteiment is not touch screen"
Fordeler: "Everything. A truly faultless experience!"
Ulemper: "Dutch sub titels would be nice."
Ulemper: "I don’t like the limited choice of drinks on these short KLM flights."
Fordeler: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Ulemper: "Flight was delayed due to weather in Amsterdam area"
Fordeler: "Service provided by the staff"
Ulemper: "The navigation of the entertainment system is not very friendly"
Fordeler: "The supplied pack of toothpaste/toothbrush"
Fordeler: "Short-hop flight, fit for purpose."
Fordeler: "was very quick"
Fordeler: "Cabin crew very pleasant"
Ulemper: "Lost our bags, little sympathy from staff"
Fordeler: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Ulemper: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Fordeler: "Easy Boarding"
Ulemper: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Fordeler: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Fordeler: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Fordeler: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Ulemper: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Ulemper: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Ulemper: "Long stop over at Schiphol. Too Long!!!!"
Ulemper: "magazines very dog eared and some badly torn"
Ulemper: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
Fordeler: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Ulemper: "The entertainment was quite dated and didn't have new movies etc"
Alt er bra, ingen problem.
Ulemper: "Flight delayed and gate 9 in terminal 1 at JFK is a nightmare. It’s in the corner and you can’t hear any announcements at all. Horrible place."
Fordeler: "Wifi and the nice crew"
Ulemper: "The food option"
Fordeler: "Great crew. My first time in Premium Economy & it was fantastic. I was actually able to sleep on an overnight flight."
Ulemper: "Food was eh but what do you expect? Airline food is airline food. Otherwise - a great trip."
Ulemper: "Horrible and unprofessional check in process, by time of boarding more than half of passengers had not gone through security yet due to their delays. The machine and website weren’t working so everyone had to check in via the desks."
Ulemper: "No food or water was offered. Had to stop for water . Barely any selection of movies"
Fordeler: "Rakk ikke flytoget, fordi det gikk FØR det sto at det skulle gå. Ble derfor for sein til flyet.."
Fordeler: "Staff friendly at all junctures check in gate and in flite"
Ulemper: "Bus gate, long wait, small seat for price i paid, food very mediocre,"
Fordeler: "Very efficient"
Fordeler: "Kule karer i besetningen"
Ulemper: "Trangt når den i midten sitter bredbeint"
Ulemper: "Legroom. Complimentary coffee."
Fordeler: "Smooth flight, new plane and arrived on time."
Ulemper: "The baggage allowances are very strict and creates an antagonistic experience at check in."
Ulemper: "Det var veldig trangt fly med altfor lite benplass."
Fordeler: "Seat was okay. Enough overhead space for everyone"
Ulemper: "Seriously no food? Or even peanuts? Or a water? Shouldn’t have to pay $3 for water on a 8 hour flight..."
Fordeler: "Gikk veldig raskt. De ansatte var hyggelige"
Fordeler: "Seats were comfortable."
Ulemper: "Long check in time with long lines. No internet check-in Budget carrier, ticket is cheap, so they try to get money from you whenever they can. All hand items are weighed. Max bag weight 20kg instead of 23 Food needs to be paid except water"
Fordeler: "Kom frem i live"
Ulemper: "Renhold, søppel og mat i setene. Veldig varmt i flyet før avgang og ble sittende en stund før avgang."
Fordeler: "I slept"
Ulemper: "They just opened the gates and ran away and let people board. It was CHAOS"
Ulemper: "att det inte blev den tiden på flyg ifrån Gardemoen som jag bokade skulle flyga kl 9tiden men blev 15tiden"
Fordeler: "Supert at den sure passasjeren i midten flyttet seg til kjente annet sted i flyet. Hun var sur fordi jeg hadde plass C som hun ville ha, jeg ba henne flytte seg til sin plass på en høflig måte. Det er en grunn til at jeg reserverer på forhånd."
Ulemper: "Maten var under enhver kritikk. Helt ihjelkokt i microen. Det som skulle være broccoli var blitt en grønngul gugge. Gulrøtter uten substans, og til slutt mørt kjøtt. Men alt for salt. Åja, glemte fløtepotetene. De var så mye varmet at den var brun og tørr helt igjennom."
Fordeler: "Ganske god mat."
Ulemper: "Alt for varierende temperatur ombord. Det gikk fra iskaldt til kjempevarmt flere ganger. To runder iskaldt og to med kjempevarme. Det må vel kunne gjøres noe med?"
Ulemper: "Avgangen var avlåst slik at vi ikke hadde noe sted å sitte ned mens vi ventet på avgang"
Fordeler: "The price."
Ulemper: "Everything. The service overall is terrible. Experience was nothing to write home about. The attitude of the cabin crew / flight attendants have to be one of the worst in the industry. You get what you pay for."
Fordeler: "No bothering during the flight"
Ulemper: "A bit of free snacks and drinks"
Ulemper: "Internett virket bare tidvis og ikke i begynnelsen"
Ulemper: "To be honest, at least a glass of water could be offered"
Fordeler: "Aside from the fact that I got there safe - nothing else!"
Ulemper: "Since when is food/snacks complimentary for International flights? I had to pay for a cup of tea!"
Ulemper: "Både tur og retur var forsinket med 30 og 60 minutter. Lite info som vanlig. Mistet transport videre som vanlig. Godt nyttår"
Fordeler: "Comfortable cabin and seats, plenty of restrooms."
Ulemper: "As economy passengers, we paid for a reserved seat, baggage, and leg room. There were no extras offered, not even water, so bring your own. The cabin was noisy with frequent servivice for upgraded passengers so it was difficult to sleep on this overnight flight that left NYC at midnight."
Fordeler: "Plane, fight time, boarding speed, efficiency all excellent"
Ulemper: "Departure was suddenly changed from 4 to 7 without clear announcement. On the Norwegian terminal nor on the departure boards nothing was indicated nor had anybody bothered to leave a note or sign on the Norwegian Terminal 4. I discovered at the last minute as I hearD a “last boarding call” announcement in the Knick of time"
Ulemper: "Too many delays, airplane was cold"
Ulemper: "The Norwegian staff were completely incompetent. It took me 1.5 hours just to check in. Almost missed the flight."
Ulemper: "SERVICE. ORGANIZATION WAS AWFUL. TWO HOURS TO CHECK IN."
Fordeler: "I liked the aircraft and the crew"
Ulemper: "the lack of food"
Ulemper: "Forsinkelse. Både ved avreise og ved landing"
Fordeler: "Everything went well ... very nice people work for Norwegian Air"
Fordeler: "Friendly crew Comfortable clean planes"
Ulemper: "Departure delay JfK Luggage at Amsterdam took way too long"
Ulemper: "Alltif forsinkelser og dårlig med beskjeder"
Ulemper: "Both my flights were delayed 2-3 hours"
Fordeler: "Kanon bra flyvert.. veldig underholdene"
Ulemper: "Most uncomfortable chairs ever!"
Fordeler: "No line at all at check in. Decent leg room for a 6'1" guy like me. Meal tasted good!"
Fordeler: "God plass, gode seter og hyggelig service."
Ulemper: "Middag var kun 1 av tre alternativer igjen når de kom til nest bakerste seteraden. Dette er litt for dårlig med tanke på premium bilettprisen. De løste det ved å hente mat fra lowfare cabinen og det etter at de hadde servert alle på premium."
Fordeler: "Easy check in, friendly staff"
Ulemper: "Terrible music before take off and after landing"
Fordeler: "I rute begge veier."
Fordeler: "Short flight."
Ulemper: "No entertainment. No services provided."