Delay and change of terminal last minute
Ulemper: "The touch screen did not work properly"
Ulemper: "De trenger å ha bedre kontroll på at passasjerer overholder smittevernsregler og sikkerhetsregler."
Fordeler: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Fordeler: "Services is good ."
Ulemper: "Food can be better"
Ulemper: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Fordeler: "Great atmosphere, crew was excellent!"
Ulemper: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Fordeler: "Impressive service... amazing crew, very friendly and professional"
Ulemper: "All of the less than good, obvious!"
Fordeler: "The crews were pretty great!"
Ulemper: "The regulating of the temperature."
Fordeler: "very nice crew"
Ulemper: "my baggage was lost"
Fordeler: "Likte at det var punktlig og at de serverte drikke"
Fordeler: "Slow service."
Ulemper: "Better communication!"
Fordeler: "Very friendly crew and on time with no problems."
Fordeler: "Seat was good"
Ulemper: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Ulemper: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Fordeler: "Food, entertainment and crew was exceptionally friendly."
Ulemper: "Seats not great for such a long flight."
Fordeler: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Ulemper: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Fordeler: "My seat"
Ulemper: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Fordeler: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Ulemper: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Fordeler: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Ulemper: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Ulemper: "No reading light in my seat..."
Ulemper: "Turn the lights on early making it hard to sleep"
Ulemper: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Fordeler: "Nice people and good service"
Ulemper: "Not much"
Ulemper: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Fordeler: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Fordeler: "Good flight, very attentive crew."
Fordeler: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Ulemper: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Fordeler: "Left ontime and service was excellent."
Fordeler: "We got a meal for a 1h flight only"
Ulemper: "No entertainment but normal for this type of flight"
Fordeler: "Good service onboard, good food. On time."
Fordeler: "Very friendly staff"
Fordeler: "Consistently high standards"
Fordeler: "Service impeccable!"
Ulemper: "They have one line of executive class after the kitchen and toilet, is very noisy."
Fordeler: "Everything. A truly faultless experience!"
Ulemper: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Ulemper: "suitcase didn't turn up, although connection was quite tight"
Fordeler: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Ulemper: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Fordeler: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Ulemper: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Fordeler: "Catering is ok"
Ulemper: "Seats comfort really old school"
Fordeler: "Speed, crew, and reliablity."
Ulemper: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Fordeler: "Excellent service, excellent food."
Ulemper: "Kommer ikke på noe"
Ulemper: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
Fordeler: "Crew was excellent"
Ulemper: "Economy was very tight! Seats were uncomfortable"
Ulemper: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Fordeler: "Alt gikk greit så totalt sett fornøyd, dro før tiden og landet før så da fikk vi bedre tid i Amsterdam før neste avgang. Hyggelig besetning."
Ulemper: "Helt grei mat men ikke noe mer enn det."
Stop making the people on the flight pay extra for WIFI. The flights are expensive enough.
The main stewardess was terrific: friendly, with a nice wit and terrific German.
Finair should provide small LCD interactive map for passengers ;-)
The check in wasnt so good and fast
Seat allocation or lack of availability is a mystery. My wife and I had to sit apart from each other, and teenage children elsewhere but I checked in at the first possible opportunity (24 hours to flight) and at this stage 95% of all seats were gone. How is this possible? What can I do differently next to to be able to sit together with my ffamily on a long haul night flight?
This flight was a bit of a let down compared to our departing flight. The food was pretty bad, I couldn't even cut the meat. But the thing that made this less enjoyable was the terrible check-in process. We waited over 70 minutes to check in for Business class. Numerous people almost missed their flight, which made the line even longer. I've never waiting in a standard line that long to check-in, so to experience it for Business class was disappointing at best. Also, the flight attendants weren't as friendly as the ones on our flight to London. One of them with dark hair was great, but the other 2 were grumpy and seemed irritable most of the flight. The experience was quite different from our flight from SEA to LHR, so it was a bummer to end the trip on a mediocre note--especially with the cost of these tickets.
Alt fungerte meget bra. Crew var vennlige og opplagte, hadde fokus på jobben og hadde kontroll på oppgavene. Bare positivt å bemerke! Reiser mye med Finnair, og den gode opplevelsen er standard. Personalet får antagelig skolering og kan omgås passasjerene med vennlighet og respekt.
Fordeler: "the seating was very uncomfortable i barely had any leg room"
Ulemper: "Dont go on economy its not good espically fir being the main airline for spain its not really that good compared to other airways for example british airways"
Ulemper: "The passenger sitting next to me smelled REALLY bad. Like he hadn't washed himself in weeks. Other passengers around me got a whiff too and also reacted the same. I asked the main crew member from my aisle for a seat change but he came back 10 mins later saying there was nothing else available. Later when I was walking around to stretch my legs, I saw there were AT LEAST 10 seats open in the next cabin. Why lie? The entertainment system touch-screen was not working properly and the headphones kept falling out of my ear."
Ulemper: "Good airline teamed up with crappy American brings them down. Don't waste money!!"
Fordeler: "Flight was good with no turbulence. Crew was professional and courteous."
Ulemper: "Problems with monitor, went down a couple of times. Would like a better movie selection. Food used to be better. Even the dessert was not what I used to get before. Felt like the legroom got tighter too."
Fordeler: "Clean very good seats Nice aircraft very good crew Very clean"
Fordeler: "Pleasant and friendly crew. Attentive and professional service."
Ulemper: "Late inbound flight made our flight delayed. No info at gate, until a few minutes before boarding. Small, crammed seats. Very worn seatbelts gives a less than favorable impression."
Fordeler: "God og personlig service ombord. Her ble man tatt godt vare på."
Ulemper: "Forsinket avgang, enda alle passasjerer var ombord i tide og boarding var «completed» før avreise."
Fordeler: "The choice of entertainment is huge"
Ulemper: "The fisical conditions are terrible. Seats so narrow and rows are so close, that you practically pooched into your neighbors, those that behind don't let you to recline your seat as then your seat is in their face. It looks like American Airlines hopes to exchange your reality with virtuality, but our bodies that we are for some reason taking with us on that itinerary - suffer."
Fordeler: "Nice crew that were helpful."
Ulemper: "Small plane, cramped seating."
Fordeler: "Good flight, on time, nice crew"
Ulemper: "Plane was late taking off and almost missed my next connection. Due to landing late my luggage did not make it on make it on my flight. However the airline delivered to my place the following morning. It was not an inconvenience to me as the baggage was delivered in a timely fashion. Thank you Finnair!"
Fordeler: "No food or entertainment"
Fordeler: "The airport it's very nice and clean.."
Fordeler: "I flew in economy. 9+ hours from ORD to HEL. The seat was average size. We were provided with a pillow, blanket and headphones. I did not use the in-flight entertainment, which was on an LCD screen. It was warm, so i didn't use the blanket. I also brought a neck-pillow, which is vital on overnight flights. They served a full dinner shortly after takeoff: I had meat lasagna which wasn't that bad, along with corn, a roll w/ butter, two saltine crackers with decent cheese and a chocolate pudding. Upon waking, I ate the breakfast, which was scrambled eggs and two sausages and a roasted tomato, a roll with butter, fruit cup and orange juice, coffee on the side. All pretty good, it was nice to have a meal before deplaning in Helsinki and waiting to get through passport control. Attendants on this flight were quite friendly. Check-in was run very efficiently. No problems with luggage. All in all, a real bargain price, and I got more than I bargained for."
Ulemper: "As for the downside, I had no significant disappointments on the long leg of my flight on Finnair. I hope my return flights will be just as good."
Fordeler: "The original flight was canceled, the stroller was taken away when boarded the airplane, and not seen until final destination. With a 1-year-old and 2 and a half year old, this was the worst ever flight. Take us 35 hours total travel time to get home with 2 small kids, it is a nightmare."
Ulemper: "The flight was cancelled and changed to 2 stops from one. We purchased a 1 stop flight because of the kids. In mid season a week before departure, we were notified about the change and it was impossible to get a same priced ticket so close to departure. We bought insurance but even with that was impossible. Looks like a scam. Very upsetting, messed up the whole thing."
Ulemper: "The food was not good although plentiful The seats were not made for a long-haul flight We received no overnight bag (eye masks, ear plugs, toothbrush, etc.)"
Fordeler: "Took over an hour to check in. There were at least 300 people in line with one person checking economy in."
Fordeler: "A bit delaye in Departure but ok overall"
Fordeler: "It was very quick"
Fordeler: "Friendly crew, modern and clean plane."
Ulemper: "After we landed the crew diacovet d that we had parked too far from the gate and needed to move the plane. Several passengers were anxious to deplane to connect to another flight and refused to sit down which caused further delays. The crew could have been more stern about passenger conduct as to make the process more efficient."
Fordeler: "Crew service is excellent"
Ulemper: "Sitting in the cramped economy seats was a 9 hour torture"
Fordeler: "Crew was proffessional"
Ulemper: "The crew did not use air freshener and some passenger smell really bad."
Fordeler: "My luggage was found and collected and transfered for me by Phillipines Airlines staff at Hong Kong airport."
Fordeler: "The seat back video screen"
Ulemper: "not enough room...to tight. I'm a smaller person and it was too cramped. The food was inedible."
Ulemper: "Huge lines at the airport for check in and drop off of lugagges. Apparently finnair hasn't heard yet of automatic check in and drop off. After that long wait for boarding and flight delayed. Very little information."
Fordeler: "Crew and entertainment great."
Ulemper: "Big 3.5hrs delay. Missed my connection."
Fordeler: "Headset did not work properly overall it was great"
Ulemper: "Headset receptacle did not work properly I could only hear in left ear"
Fordeler: "Clean and well appointed plane, enough room to get comfortable, great on-time performance."
Ulemper: "Only coffee served over a 3-hour flight"
Fordeler: "There was plenty of room and the food was good."
Ulemper: "Can't think of anything I didn't like"
Fordeler: "AA fly to/from Charlotte and if you are lucky you'll get a local NC crew, southern drawl included. The A330's are nice, even without Prem Economy the seating space is decent on the former USAir metal."
Ulemper: "The USB charge points do not work. Plus, the touch screens for the IFE require a lot of hard tapping on the screen, annoying for the people in the seat on which back the screen is placed."
Ulemper: "I sat in the window seat. Trying to get out of the row is very difficult. The arm rests do not rise high enough to get around without needing to climb over them."
Fordeler: "The flight attendant ruined my trip and experience3 with this airline."
Ulemper: "Twice I was passed up and overlooked for food and drink when they were being provided to all. The attendant said i needed to speak up if i wanted something and i pointed out i did and he said he would get me on the way back but never came back until he was picking up the empties. He said everyone else seemed to get served what was my problem and I pointed out the girl next to me was also skipped to which he turned around and never walked down my aisle again. Also, the lack of wiFi on this leg was a disappointment as it was available on the trip to Barcelona. That goes a long way to making the long trip more enjoyable."
Fordeler: "Individual seat video screens / media selection for such a long flight. Food also good, with good beer / wine selection"
Ulemper: "Bag never was placed on this flight, for whatever reason. BA had almost 4 hours to ensure its inclusion--but without success. It was delivered within 48 hours to my home, though, with all contents in tact."
Fordeler: "The staff was friendly, the food was good, and the entertainment system worked perfectly."
Ulemper: "The gentlemen in front of me kept his seat reclined through the whole trip, making my space quite cramped. I know this can't be helped, but it does make the space a bit claustrophobic."
Fordeler: "The meal for dinner was nice with wine, good old fashioned meal service. The plane was clean. Blankets and pillows provided. Staff seemed efficient. The flight was operated by Iberian so it was all in Spanish. Okay for us as we speak Spanish."
Ulemper: "The seats had so little padding. We are not very tall and the seats are just too close together. The poor fellow behind me could not make a move without bashing the back of my seat. Not his fault. If you are over 5'5" tall you are in trouble. It is too bad that flying has become so uncomfortable in coach."
Ulemper: "It is absolutely ridiculous that they made us pay $100 each way for our ski bag/equipment. I will never fly either airline again. Horrible customer service as well. The airplane and its entertainment system is quite antiquated and needs to be updated. Horrible experience."
Ulemper: "Hi -- the flight was fine. A bit of turbulence and rocky but it was raining so it's understandable. The crew was nice, professional. The plan was actually delayed 1.5 hours. They sent a text message at 7:15 apparently but my phone was not on so I understand not receiving it. I also left for the airport around 7:15. I also received an email from Kayak at 7 am that said there was no delay so I didn't check to see if there would be any others. I never received an email from Kayak about the delay. I would just suggest making sure all the alerts I get are correct. I also receieved an email to check in 72 hours before the flight but it wouldn't let me on Finnair.com Maybe I was supposed to go to Open Skies. Thanks! Melodie"
Fordeler: "courteous and helpful crew, easy calm and efficient boarding process, with a announcer who spoke CLEARLY, slowly and loud enough to hear, more comfortable plane than the AA plane I took to get to Paris."
Ulemper: "In flight entertainment really inferior to other airlines, food mediocre, but adequate. But good service is paramount and your crew was good despite many challenging customers."
Fordeler: "I made it home safe"
Ulemper: "Little legroom for such a long flight. Too crowded."
Not sure why the gate information would show "boarding" and then "gate closing" before anyone had actually started boarding. Was ultimately sat before the scheduled takeoff time, although takeoff was after the schedule. Favourable flying conditions allowed us to land 5 minutes early, although as there was another plane still sitting at our gate on arrival meant we were ultimately late to the gate (giving gate / disboarding times would be more honest than just the scheduled landing time). Somehow, even though there was a plane sitting at our gate on arrival, when we were allowed to taxi to the gate, there were apparently no ground staff there. What? Even though there was an incoming plane, they went elsewhere? Staff on the plane and the meal service were fine.
All services were satisfactory. I I was impressed With the BGO airport. The angst I had about making my BGO connection to OSL to EWR was all in vain. I had time to enjoy the time between flights to shop and use up my unused Krones. I'll use SAS when ever they fit into my flight schedule.Thanks.
My flight was delayed. They rebooked my ticket by flying to Bergen to Oslo, Oslo to Copenhagen then Copenhagen to SFO. Once I got to Oslo, the flight was delayed again going to Copenhagen. By the time, I got to Copenhagen, my flight to SFO was already boarding. I had to run one mile from terminal A to terminal E and was stuck in customs because of the long line. The good thing is that half of the passenger for the SFO flight were also stuck in the custom line with me so the plane had to wait for all of us.
Reisen ble kansellert begge veier pga streiken. Snakk om sevice
Bedre håndtering av kansellering, rebookinger med bedre alternativer. Bedre tatt hånd om etter en kansellering i form av oppgradering av klasse, sete, matservering. Ingen kompensasjon for ulempene før turen eller under turen.
Billettene våre ble kansellert pga streiken. Nye billetter tur/retur Barcelona kom på 19.500,-
Did not made it to the flight. Airline did not want to wait 10minutes for its passengers. Horrible service.
Seats in economy were comfortable for a person my age & height: age 73, 5’4»
The food was terrible and the crew didn’t speak any Scandinavian language and were very loud like on their own trip
SAS er i ferd med å bli håpløst utdatert for business reisende, dessverre. Man kaller det Plus og selger det inn som en business class, men det er jo bare tull... Reise fra CPH til Island var med Icelandair, full business og topp service, reise fra Reykjavik til Oslo, med SAS, var et svært gammelt fly, gamle og dårlige seter, fullt av mennesker som sild i tønne og dårlig mat. Mens flyet fra Oslo til Stavanger var nytt, alt var bedre men det burde vært motsatt; lengre distanser, bedre komfort, for fullt betalende passasjerer, men det tenker ikke SAS på. Jeg faser ut SAS fra nå av og vil fly mest mulig med andre selskap ut fra Stavanger, så det blir nok mer KLM fra nå av..
Ulemper: "At det var INNMARI varmt i flyet til vi kom oppi lufta At det var et ganske fullt, trangt, bittelite fly"
Fordeler: "comfortable plane"
Ulemper: "small pastry with coffee"
Ulemper: "frankfurt airport security is a nightmare"
Fordeler: "Friendly crew. Good food. Uneventful flight."
Ulemper: "Flight was slightly delayed in departure."
Ulemper: "Requested a window seat, got a middle seat. No food, ither than coffee or tea had to pay for everything. Late departure, nearly missed my connecting flight."
Ulemper: "Seats weren't that comfortable."
Fordeler: "Safe polite crew"
Ulemper: "No entertainment options on plane. Possibly due to 737maxs being taken out of service."
Fordeler: "SAS oversjøisk er nesten alltid veldig bra"
Fordeler: "Crew was good. Flight was delayed by incoming flight from Oslo so I was anxious that I might miss my connection in Oslo. Flight attendants announced connection gates for transit which was very helpful."
Ulemper: "Perhaps a little more communication about delayed flights. Even though passengers were asked to let connecting passengers through at disembarking, it was still very difficult. Perhaps back stairs to the plane as well as front would have helped."
Fordeler: "I had a middle row of seats that I was able to stretch out in and sleep."
Ulemper: "Better Food Choices...not everyone likes cheese!!!"
Fordeler: "Great crew"
Ulemper: "Had to walk up and down stairs, outside, too the plane Cold, wet, slushy tarmac"
Ulemper: "Spørsmål om underholdning og mat bør få et valg med «ikke relevant»"
Fordeler: "Check in at the airport gate was handled professionally."
Ulemper: "Bought our seats 2 months in advance. One day before flight, saw our assigned seats were changed, someone had our original seats 31G/H, and we were put in 48C/D. Could not get any assistance to correct the situation until we were at the gate and by that time no comparable seats were available. Also, my husband spilled his drink; one of the attendants said he was too busy to help with cleanup. Fortunately, another attendant came over after my husband went to the galley to again ask for assistance."
Fordeler: "Food good. Crew very nice."
Ulemper: "Seats very uncomfortable."
Fordeler: "Great flight = short so food was not expected"
Ulemper: "all goood"
Ulemper: "Old screens and poor movies selection, tight leg space, not really offered much to drink."
Fordeler: "Excellent staff!"
Ulemper: "All airplanes are 2 Noisy. (Of course this is not the fault of SAS). I use noise canceling headphones that helps a lot. EBut the background noise level always strikes me as too much!"
Fordeler: "The crew was very kind"
Ulemper: "Nothing :)"
Fordeler: "Nice planes with all the basics you need"
Ulemper: "Terrible food"
Fordeler: "I liked that we landed."
Ulemper: "Why can't SAS ever be on time? The last 4-5 flights I've been on have connected me either too late or just barely in time for connecting flights. Please be more like Swiss."
Fordeler: "Plane was clean, flight staff was friendly."
Ulemper: "No problems!"
Ulemper: "Cattle call boarding in a culture where standing in que is unheard of."
Fordeler: "Setene er behagelige, og selv i SAS Go er det mulig å legge setene lenger ned enn jeg er vant til hos en del andre flyselskaper i samme seteklasse."
Ulemper: "Det er ikke mulig å bestille spesialmåltid samtidig med billettene, man må ringe. Dette virker unødvendig tungvint, spesielt med tanke på at det var ekstra lang ventetid hos kundeservice i den aktuelle perioden. Heldigvis var det mulig å få hjelp via Facebook, men det er visst ikke vanlig."
Ulemper: "Forsinkelse Lite utvalg av mat"
Fordeler: "Good flight attendants and a plus for the early arrival."
Ulemper: "The lack of lounge access at the airport in Rome (Fiumicino). Not receiving any food/snacks on a three hour flight is quite poor."
Ulemper: "Almost absent crew And almost no service. Made flight with United and with United connection. SAS lost my connection, told ME I canceled my reservation. What a mess that was! I could also not reserve any seats online because flight was partner united flight and neither airline would allow me to choose seats."
Ulemper: "Planes are getting old. Seats are not the most comfortable."
Fordeler: "One included checked bag"
Ulemper: "We were being charged for bottled water and soda"
Ulemper: "Delay after delay. Screaming kid"
Fordeler: "At least on long-haul flights SAS Plus is quite nice, much closer to business class service than your usual premium economy offering. Real silverware, good drinks, pretty good food, plenty of space and a nice blanket and pillow. The lounge in Copenhagen is quite nice too."
Fordeler: "SAS tilbyr forutsigbart god o tilstrekkelig service i alle avseende."
Ulemper: "Der var alt for litt mat å kjøpe ombord, tok slutt ... unødvendig irriterende på morgenfly."
Ulemper: "My daughter was feeling nauseous the whole time. She pressed the button to ask for a moist towel but was ignored after much waiting; she pressed again, and more waiting came with no response. She got yelled at when she went to ask politely. I understand the crew can get busy but where is compassion for a customer in need?"
Fordeler: "The movies, the seats, the food,"
Ulemper: "The attitud of te attendant,"
Ulemper: "Discovered that I would have to pay 70 euro for my bag check-in. Not fun at all."
Fordeler: "nothing exceptional but the attendant did give us some water for free."
Ulemper: "This is a non frills flight and that was expected but I NEVER expected to pay for bags to be checked on an international flight. 66 Euro per bag. It was the first time I had paid for checked bags on an international flight. I will look elsewhere next time."
Ulemper: "Spørsmål om mat og underholdning bør få et alternativ med "ikke relevant" eller lignende, siden det mat evt må kjøpes og siden underholdning ikke alltid er et tilbud."
Ulemper: "Mat og underholdning er enten valgfritt (kan kjøpes) eller ikke-eksisterende og spørsmålene bør derfor kunne besvarer med "ikke relevant" eller lignende"
Got passed over during the first drink service. Second service was more agreeable. Passengers are allowed to prop their feet up on the backs of the seats in front of them and to play their devices without headphones so everyone has to listen to it?For 4 hours. Why does this go unchecked? Is the comfort of a single passenger more important than all the others? I normally have nothing but good things to say about Air France but they missed the mark today by a wide margin.
Wrong advice was given by AF counter for the boarding by asking me to exit airport and then enter again , otherwise was ok .
Hyggelige og effektive ansatte. Derimot er flyene til og fra Oslo alltid forsinket og i vår tilfelle var det på 25 minutter. I tillegg, er kabinene på enkelte fly delvis utdaterte, smart å sjekke på forhold hva slags fly du skal fly med. Ellers er det er svært bra selskap som jeg anbefaler å bruke.
Fordeler: "The crew was astounding"
Fordeler: "Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it."
Ulemper: "Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++"
Fordeler: "I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform."
Ulemper: "Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices."
Fordeler: "More space in business class (777-300) than many other airlines."
Ulemper: "Entertainment very limited. No adjustable air vents in this aircraft"
Ulemper: "Thé qualité officielle the images"
Ulemper: "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."
Ulemper: "2 hours delayd and 1 free cup of water-:("
Fordeler: "Very little"
Ulemper: "Flight was very crowded. Flight crew kept bumping into my seat and never apologized"
Fordeler: "Food was ok."
Ulemper: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."
Fordeler: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Ulemper: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Ulemper: "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"
Fordeler: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Ulemper: "The seat padding is rather thin."
Fordeler: "Friendly crew, good meal and entertainment"
Ulemper: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Fordeler: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Ulemper: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
Ulemper: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Ulemper: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Fordeler: "Comfortable, hospitality and wonderful service"
Fordeler: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Ulemper: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"
Fordeler: "I like the service. They caring and give snacks, comfort and overall"
Ulemper: "None. I like everything"
Ulemper: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."
Fordeler: "Boarding for BUsiness class was fine. Seating was cramped."
Ulemper: "As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant."
Ulemper: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"
Fordeler: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Fordeler: "Comfort, food and service are better than average."
Ulemper: "When stewardess opened overhead locker, something fell on my head."
Fordeler: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
Fordeler: "What’s not to like!"
Fordeler: "Smoothness of flight and service"
Ulemper: "In a french airline, chinese-cuisine meal was more attractive than western. Unbelievable! Entertainment: films were either too old, or too uninteresting"
Fordeler: "Food was excellent and crew was very nice."
Ulemper: "Could not check in online before my flight and no zones to board just line up and go apparently."
Fordeler: "Crew was welcoming"
Ulemper: "Space between the seats was too small."
Ulemper: "There are always delays. Today it was that internet was down."
Fordeler: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Ulemper: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Ulemper: "They lost my luggage"
Ulemper: "Clean. Courtesy of staff on plane."
Ulemper: "The crew was not very polite."
Fordeler: "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
Ulemper: "Food was not good."
Ulemper: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"
Fordeler: "Not much"
Ulemper: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."
Fordeler: "Nice Flight Attendants Good Food"
Ulemper: "Flight was delayed by 1.5 hours"
Fordeler: "Food, drinks, and general service on board were all very nice"
Ulemper: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."
Ulemper: "Wheel chairs for my ill and aged parents was not provided"
Ulemper: "Late...delayed from algiers"
Fordeler: "Food and service"
Ulemper: "Too many business class seats and the plane is so big it basically feels like flying on coach. You have two seats next to the window so it's exactly the same when trying to get up than in economy class with a passenger stuck next to you"
Fordeler: "Spacious cabin, clean and bright. Attentive crew offering snacks and a drink for an hour flight."
Ulemper: "Although incoming plane arrived late, flight home arrived 20 minutes early."
Fordeler: "You get everything you would expect in this kind of flight in term of meals, comfort and entertainment."
Ulemper: "The flight left half an hour late because of weather conditions. But it is more an airport issue rather than an airline one."
Fordeler: "Everything good more or less."
Ulemper: "Planes where not updated. I would like planes to be more up to date like other companies."
Fordeler: "Comfortable, crew were fabulous. Food was fine. Champagne and they filled my water bottle happily!"
The customs line in Vancouver was outrageous and the way it was handled and lack of information to customers was frustrating.
Lost one of our bags after the debacle in Toronto. Utterly useless.
The staff were friendly and the plane was on time. The jack in seat 25A for sound needs to be fixed.
Fordeler: "Food and beverage service was great. Wine/beer and hot meals provided on the long flight were really appreciated. Excellent restrooms on the 787."
Ulemper: "Not enough leg room etc. for the long flight."
Ulemper: "My wifi was not working for the entire trip!"
Fordeler: "You got me there without problems. Even the baggage got transferred. Better if seats declined more. I would pay an extra 40 to have a more seat recline."
Fordeler: "The flight wasn’t full, so I sat in my own row,?which offered spare leg room (I’m 6’2”). Time to fix the leg room issue on Rouge flights — it’s 2018."
Ulemper: "Crew seemed uninterested in general. On phones in back while people struggling to find luggage space. Coffee cups and plastic utensils, etc, stored in overhead bins so people at the back had to search for carry-on space elsewhere, again, without assistance from on board crew. Offered service only once and many were sleeping so didn’t get anything. The overall check-in process could be easier, as the app doesn’t always work as it should."
Fordeler: "One of the flight attendants (potentially a French Canadian or maybe just plain French) was amongst the most beautiful women I have ever seen in my life. She was a little mean, but I'm willing to let it slide. In fact, I'm willing to let a lot of the negative things about the flight slide because of her (sorry, got to give credit where credit is due)."
Ulemper: "Got diarrhea from the waffles. The seats did not recline. No entertainment, but hey, this flight was damn cheap so I'm not complaining! Also, see positives."
Fordeler: "LITERALLY NOTHING Trashiest airline in the world"
Ulemper: "Customer service, boarding, check in desk, LITERALLY EVERYTHING WAS 3rd CLASS WILL NEVER FLY WITH THIS AIRLINE EVER AGAIN EVEN IF THE TICKE IS FREE WORST EXPERIENCE OF MY LIFE AND I WILL TELL EVERYONE"
Fordeler: "The crew ensured that all my needs were met while on the flight. Truly a pleasurable experience."
Ulemper: "Nothing... Can't exactly shorten the distance."
Ulemper: "I want to seriously complain about Air Canada and Kayak booking systems. I reserved the tickets to Shanghai but there were no place reminding me that I need Canadian VISA to connect flights between two Canadian cities. I am a Chinese citizen who is working at USA and not allowed to change flights in Canada based on the newest government rules. However, in both booking systems, there is no reminders. In my opinion, either Kayak or Air Canada can add a simple checkbox to let the potential guest choose his or her nationality status, then this kind of trouble can be mitigated. We talked and called Air Canada people but no buying. They kept saying this is our responsibility. We bought United Airline tickets at the last minutes and cost us about $2,400 because we cannot wait to get back China to prepare our wedding ceremony and US Visa interview. We are very very disappointed with Air Canada and will keep complaining about this issue. As a service supplier, how cannot you think on behalf of a customer? The air company definitely knows more about government rules than a customer. We did have mistakes of not researching government rules. However, the biggest mistake was we trusted Air Canada and Kayak who we thought had taken care of those kind of issues for us. Thanks."
Fordeler: "There was some csr that assisted us however."
Ulemper: "Most csr didn’t care our flight was cancelled. The communication internally was slow. Found out from my app. When asking info at counter they were rude and came off as they didn’t car"
Ulemper: "Air Canada cancelled my original flight and it was difficult to reschedule. Customer service wasn't great."
Ulemper: "Food was not good. Just filling. Crew was not polite when I asked for more water"
Fordeler: "Nice crew and service, I ate all the food :) lots of new movies !"
Ulemper: "I guess it is a good thing for the airline because the plane was full, although it was crowded to me."
Fordeler: "Good meals and services with beverages"
Ulemper: "Food, what food? Boarding with no seat selection. No space inside for hand luggage."
Fordeler: "Excellent service in business class: attentive, cordial, not intrusive."
Ulemper: "The Air Canada counter officer do not help me at all. She only told me to call Air Canada which I can not since the Shanghai office is close and the US number did not work. I ended up bought a new ticket with AA."
Fordeler: "It is always a pleasure to fly with Air Canada! The staff is always friendly and helpful and they provide great in-flight entertainment."
Ulemper: "Not enough bathrooms on this plane, constant line for bathroom."
Fordeler: "The new tinted windows are cool"
Fordeler: "Service before boarding was excellent. Checking in as long as the boarding time was efficient and fast. In flight service was okay, flight crew was helpful and friendly. The selection of entertainment was excellent. Good international films, in addition to the monocles 24 hours radio station. However, the food was mediocre, there was not enough food for a flight of 11 hours."
Ulemper: "I didn't like the amount and selection of food."
Fordeler: "Nothing. NOTHING."
Ulemper: "It took two hours to check my bag at the airport. The plane engine needed to be jump started, and I missed my connection flight to Paris. I had to spend an entire day stuck in Toronto, sick from terrible Hotel and airport food, cheap vouchers for terrible food, I missed my traveling companion who made the flight to Paris. I left my hat on the plane after the terrible flight in which they refused us any basic courtesies for the numerous passengers who were about to be stranded, and then the grooming crew kept my hat instead of turning it in to lost and found. Best part? Customer service told me that since I booked via Kayak, that I was not a valued customer and that they would not extend any courtesies to me for destroying my work trip itinerary."
Fordeler: "Professional and polite crew"
Ulemper: "Did not realize Air Canada Rouge did not have screens at every seat, made the 10 hour flight a little longer. Not a deal breaker and was overall pleased with the flight."
Ulemper: "Food was terrible Flight was not full and I tried to get bettuer seating but I was told there is none available. Then after boarding they had someone else with the same seat number. Very strange"
Ulemper: "Flight was delayed by 10 minutes but had to wait 45 minutes on the plane before take off. Quite stressful and tiring!"
Fordeler: "The food was pretty good!"
Ulemper: "*The in-flight entertainement required you tonise your own mobile devices, but locks "premium" content (movies) and forces you to install an app to view it - which you can't do once your on the plane and have no wifi. Also, there's no way my iPad would've lasted 7h without a charging port anyways..."
Fordeler: "The ciabatta buns served with the regular meals, looked lovely, as did the regular meat meals. Unfortunately, I ordered the Hindu Vegetarian meal."
Ulemper: "Usually the Hindu Vegetarian meals are quite nice, but these ones were not. I have eaten a lot of Indian and Middle Eastern food, and I could not identify what this was supposed to be. The basmati rice had the consistency of oatmeal. The first meal was tasteless and the second meal had too much hot spice, but still no flavour. The bread they gave with the meal was tiny and tasteless compared to the lovely ciabatta rolls served with the regular meals."
Ulemper: "The seats were a little narrow and it made eating the meal a little difficult."
Ulemper: "The temperature fluctuated like crazy. Upon entering it was fire hot. Then became ice cold then fire hot again. It felt like there was something wrong with the plane. The plane also lqasnt cleaned before we boarded. It just landed with another flight then we boarded."
Fordeler: "Boarding was quick, service was quick."
Ulemper: "Seats were not comfortable, very tight space since plane was so small. I'd never flown international before so when they handed out the immigration forms without any explanation, I was very confused."
Fordeler: "Seats very hard to sit in for 5 hrs."
Fordeler: "Quick boarding, service was excellent and quick."
Ulemper: "Don't like the Eouge entertainment system. Fortunately there was iPad rental.....at a price."
Fordeler: "On time."
Ulemper: "Old plane with rock hard seats."
Ulemper: "my language has been lost !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Ulemper: "they made a bunch of people check bags for plane which normally in my past experience has just gate checked larger bags. i'm not sure why they needed to check the bags, and we got away with not having to do that, but it seemed unnecessary"
Fordeler: "Friendly crew, no delays"
Ulemper: "The food was so awful and very unhealthy! No TV for entertainment on our 9 hour international flight was absurd. Lastly, we purchased the tickets together, when we checked in, our seats were not together on both the flight to and from Italy, thankfully other people switched seats with us. When we asked the flight crew at the desk to switch seats, they couldn't both times. We definitely will not be flying Air Canada in the future."
Fordeler: "The crew was especially friendly and helpful."
Ulemper: "Flight was delayed - no problem. But. Then kept getting delayed til I knew my connecting flight was missed. Talked to gate attandent who could care less. Told me and many others not her problem. Need to talk to someone in Toronto. Fortunately in Toronto they took care of things"
Fordeler: "Same as first leg of journey...."
Fordeler: "Econamy class allows 2 piece of bag."
Ulemper: "I only have one bag. My bag is weighted 57 lb and charged me CA$100.00. They should have averaged 2 bags' weight and I should not have charged CA$100.00. I think the service is poor."
Fordeler: "The entertainment was good and the crew was efficient. Getting on and off the plane was smooth."
Ulemper: "I couldn't believe how little room there was for such a long flight! There wasn't enough room for me to reach my bag that was on the ground even when the seat in front of me wasn't reclined. And the people next to me kept jabbing me with their elbows because three grown adults simply could not sit next to one another in such a small space. I'm a small person so if I feel crammed on a flight I have no idea how the average person can tolerate it!"
Fordeler: "The crew and the service was top notch."
Fordeler: "Crew was nice but customer service at the airport and over the phone is terrible (takes over 30 min to speak with someone and a few times they hang up the phone)"
Ulemper: "Luggage was delayed for over 36 hours and customer service hotline was useless."
Ulemper: "Some crew members were not always kind."
Fordeler: "Flight got delayed twice I had to go to the airport 3 times, finally the personal change me to another airline. I payed over 250 just in taxi to and from the airpor, plus 300 dollars in hotel reservations plus 250 in tours. The airline other than continue rebooking and printing more and more boarding passes did nothing"
Ulemper: "Flight got delayed twice I had to go to the airport 3 times, finally the personal change me to another airline. I payed over 250 just in taxi to and from the airpor, plus 300 dollars in hotel reservations plus 250 in tours. The airline other than continue rebooking and printing more and more boarding passes did nothing"
Ulemper: "Seating is too tight"
Ulemper: "map was broken halfway into flight"
Fordeler: "Toronto->Shanghai Good In general it was a good flight considering how long (14 hours) it was. The new entertainment system has a lot of features and movies. It also has chat to other passengers which is useful when travelling with a group sitting in different areas."
Ulemper: "Bad Long flight but that is the way it is. The fight map froze on my entertainment system about 1/2 through the flight so the map was useless after that. One side of my earphones also went dead. My wife wanted something better then hot noodles in a cup for the middle meal."