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Fordeler: Food was great, enjoyed watching videos, staff very profession and friendly.

Ulemper: Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles.

Fordeler: Excellent crew, good food & movie selection.

Fordeler: the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight

Ulemper: The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK

Fordeler: The seats are very uncomfortable. impossible to be comfortable.

Ulemper: The luggage was mishandled when we got to EWR. Landed 9:15, got my luggage at 10:45

Fordeler: Nothing

Ulemper: — Better Seat assignments , —Boarding pass issuer must know well —how to take care — seat & boarding assignments , —Food with some standards (at least to match with other airlines , at least 3 choices) — On time food serve — Crew must care the requests/needs (at least to respond timely

Fordeler: Good check-in experience.

Ulemper: Entertainment Systems are old, low-resolution and difficult to view & operate compared to, say, A380 aircraft. Some did not work. Seats were cramped. One recliner was broken. Cabin crew smiled less. African legs should not have lower quality of equipment and service than other legs.

Fordeler: Very courteous, friendly, professional flight crew and gate crew.

Ulemper: Nothing to mention...very pleased

Fordeler: Great crew!!!

Ulemper: Nothing

Ulemper: Check-in for ticket took 2 hours!

Ulemper: Delayed flight for no apparent reason

Ulemper: Delayed / diverted - no communications whatsoever

Fordeler: The Chinese people were wonderful! But I was required to pass thru security checks 3 times arriving. 3 times transiting and 3 times leaving. At customs, transit and departure. No common sense to their process only"letter of the law". For example I was taking beef jerky to my friends in Thailand but the Chinese security has a meat sniffing dog and they confiscated it as well as the girl in front of me More than $100 worth of jerky. They should have given it back at departure gate. I had to buy more in their duty free shop. Also they cancelled my flight without advising me but did get me on Thai airways later that day. Too much hassle to Transit China

Ulemper: Security

Fordeler: Nothing

Ulemper: I was charge a terribly high exchange rate for this tickets! Not acceptable at all.

Fordeler: None

Ulemper: I didn’t realize that Chinese transit visa is needed to transfer at Xiamen airport. When I bought the tickets, I wasn’t notified nor advised to get the Chinese visa. The Xiamen rep at Lax didn’t let me board first and I explained and they gave me the visa waiver paperwork. It was so much of hassle. I’ve laid over many Chinese cities via different airlines and never had any problems. Will not fly again on Xiamen!!

Fordeler: Everything works and quick to get to destination.

Ulemper: Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me

Fordeler: Yes

Ulemper: Everything was good

Ulemper: The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK

Fordeler: The crew members were great and managed everything effortlessly. The pilot was also very friendly.

Fordeler: Crew was generally very good.

Ulemper: Flight was delayed by 2 hours

Ulemper: The staff doesn't make double check before check in our bags that's why we went without our bags very poor service and not helping supervisor

Fordeler: Entertainment in plan .. airport facilities

Ulemper: Staff in chick in only no staff .. staff in plan ignoring most of passengers except the rude passenger to stop fighting

Fordeler: KLM STAFF WERE VERY PROFESSIONAL

Ulemper: SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE

Fordeler: The crew was great. The soecial meal request was hadled well despite oversight.

Ulemper: Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human.

Fordeler: The crew tried to be helpful but were equally frustrated with the ground crew.

Ulemper: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Fordeler: Everything works and quick to get to destination.

Fordeler: It was a less old plane than in my JNB-DXB flight, but still old.

Ulemper: The outdated and unresponsive entertainment interface, the lack of legroom under the seats, and the fact that the already-limited legroom for middle seats must be shared, leading to tensions between passengers.

Fordeler: The time of the plane itself was nice and the ride was quick

Ulemper: The food potions were poor expected more from emirates... I took the same flight to LHR how ever this flight was not cleaned properly and the chairs were uncomfortable... I was sitting at the exit and my luggage bins were filled with blankets hence I had to put my carryon at the end of the plane

Fordeler: comfortable seating...

Ulemper: Nice experience ...

Fordeler: Very personable and always a smile.

Ulemper: Best business I have the pleasure of enjoying.

Ulemper: Everything was OK

Fordeler: Reclinable seats.

Ulemper: The food!! The lights could be dimmed as it was a night flight.

Fordeler: The aircraft

Ulemper: No overbooking next time!

Fordeler: The crew tried to be helpful but were equally frustrated with the ground crew.

Ulemper: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Ulemper: The seats are a little tight and I paid for a bit of a larger seat. Next time I will upgrade for more room.

Fordeler: Yes

Fordeler: The crew was okay And the seats good it’s little wide In general was okay

Ulemper: The food not so good I like service on the plane was good

Fordeler: Flight crew & food

Ulemper: Need avoid delay flight, it’s hard to catch connecting flight

Fordeler: The crew was pleasant

Ulemper: Baggage checkin & flight boarding was slow & disorganized.

Fordeler: Staff were professional and polite.

Ulemper: Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these.

Ulemper: Flight got cancelled

Fordeler: Boarding was quick and flight was calm

Ulemper: The coffe and breakfast.

Fordeler: Flight

Ulemper: Wheelchair was booked for me for both flight but i could not get that service. No one available for wheelchair. Very bad service.

Fordeler: Crews were excellent. Luggage came out very fast. Flight was very comfortable.

Fordeler: Discount offer

Ulemper: N/A

Ulemper: Toilets needs air freshener as so many passengers use them.

Fordeler: KLM STAFF WERE VERY PROFESSIONAL

Ulemper: SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE

Fordeler: Boarding was quick and flight was calm

Ulemper: The coffe and breakfast.

Fordeler: Crew was nice and pleasant

Ulemper: Flight very late

Fordeler: Onboard crew were nice and polite. Flight was on time (a rarity).

Ulemper: The boarding crew was rude and unpleasant, the plane was boiling hot.

Fordeler: in the AUH-MAD leg, i thought the headrests were great—perfect for sleeping

Ulemper: in the MNL-AUH leg, the touchscreen entertainment system didn’t always work

Fordeler: the staff was very helpful

Ulemper: the touchscreen didn’t always work

Fordeler: Kinda odd flying backwards....

Ulemper: Onboard entertaiment and food was just awful. UAE's version of Ryanair.

Ulemper: You expect more from business class

Fordeler: Seat more comfortable .

Ulemper: there is need to improve food & entertainment section.

Ulemper: Awesome experience on Qatar Airways... will definitely fly with them again!!!

Fordeler: Just OK

Ulemper: Airport lounge at Ahmedabad

Fordeler: Crew amazing , cooperative

Ulemper: Doing great

Fordeler: The crew were amazing and attentive.

Fordeler: The entertainment system has huge offerings.

Ulemper: The food could be better.

Fordeler: Entertainment option

Ulemper: 4hr to repair a tire, and crew rest limitation made extra stop at Taipei

Ulemper: Quality of Indian food

Ulemper: Unfortunately there were many babies crying and poking around the entire time, but that can’t be helped. Everything airlines related was great though.

Fordeler: The crew members were great and managed everything effortlessly. The pilot was also very friendly.

Ulemper: Solid flight. Emirates always delivers. Nice snack meal on 60 minute flight.

Ulemper: Love Emirates - would fly it everywhere if I could!

Fordeler: Every things was great .

Ulemper:

Fordeler: From Doha to lax my assigned seat was 20K and some Isidore changed it before I arrived to Doha. Then I called in to get another window seat and likely got 29K. When entering the aircraft another moron changed to to 38E. I’m so definitely getting my refund for this customer service/ flight !

Ulemper: Take a while guess

Ulemper: Again very impressed with Qatar Airways service on the board

Fordeler: Entertainment and food is always great with Qatar!

Ulemper: After I got in my seat an Islamic lady came and said that I was in her seat. I looked at her ticket and while it was the right seat number, she was on the wrong flight. I got a stewardess to help her. She had gone through 3 boarding pass checks and was still on the wrong flight. They let her fly!

Ulemper: Unfortunately we ended up waiting in the plane on the tarmac for 3 hours before taking off due to extreme rainfall. So everyone was antsy/uncomfortable before even taking off for the long flight.

Fordeler: cheap fare

Ulemper: better airport connections

Ulemper: Boarding by bus .... on time but departure delayed 45 mins ... I guess typical for China ...

Fordeler: Nothing

Ulemper: Everything

Fordeler: Customer care was super supportive

Ulemper: Inflight sandwiches

Fordeler: Crew was nice and pleasant

Ulemper: Flight very late

Ulemper: Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip.

Fordeler: Usual faultless KLM experience

Ulemper: Nothing.