Only liked crew and food, airplane was old, Entertainment system was ok, but my luggage was delayed for 48 hours and contacting the airlines/help center was difficult with referral to different departments, not much of them speak english and was put on hold multiple time to find someone that speaks english, end result me giving up on them and contacting my Visa insurance.
Broke my luggage a little
The crew at checking give us a hard time even with two children and one Enfant for no reason just for 2 kilo overweight they make us stay there for like one hour be careful with that Not helpful at all and so weird people bad experience bad experience
Waiting to much .more then 2 hours for lagage in chicago airport
Fordeler: "Nothing is better service, food , beverage, everything is not good"
Ulemper: "Change with food quality"
Ulemper: "My flight delayed and I missed my connection"
Fordeler: "left on the, arrived on time, crew were friendly and efficient, seat was comfortable"
Ulemper: "Food was a bit basic and in-flight entertainment was a bit limited, but on a 2 hour flight not a major problem"
Fordeler: "TK escorted us from the delayed flight from Dubai through security to ensure we made the connection"
Ulemper: "The temperature on the flight was a bit too cold. I don't like the airlines that trade out the nice headsets for earbuds at the end of a flight. Change the process so we don't have to swap"
Ulemper: "Flight was 2 hours late to take off, putting us very close to the time of the connecting flight to NY. Due to that we were rushed in Istanbul and our luggage was not transferred."
Fordeler: "Crew was very good and seat in long trip was comfortable"
Ulemper: "Boarding in first leg needs more organization"
Fordeler: "Everything was on time . Ground staff +crew members their know there work better then any other airlines"
Fordeler: "Not like other airlines, they allowed passengers to move to better yet empty seats. Great service, so many thing handed out free (where others charge) Entertainment system is superb as well as food and service. i fly with them all the time, NEVER delayed!"
Fordeler: "crew and service are great."
Ulemper: "wasnt able to print my boarding pass while checking in online. being able to do so would have helped a lot if i didnt have to check-in at the counter as the flight was at 5am. i could have just got in and spent the night at a lounge."
Ulemper: "was unable to upgrade tickets in advance off of web site. Others in Greece and Italy tried to assist as well and found same and when calling 800 numbers the calls were not going thru or hold time was overly extreme. Was told at Athens check in to upgrade in Instanbul and to go to transfer desk to get upgrade. An upgrade of $1200.00 Euro's is extreme Being packed like sardines for a 10 plus hour flight is not good. It is also unhealthy. Turkish Airlines should consider something other then the 777 for any international flying."
Ulemper: "Had a layover in Toronto. From Toronto we flew to Istanbul and then Venice. While waiting in line to board in Toronto, I was told my carry-on luggage was too big and needed to be put under. I asked MULTIPLE times where my luggage would be- either Istanbul or Venice (final destination) and EVERY time I asked, I was told my luggage would be waiting for me in Venice. Once we arrived in Istanbul I asked AGAIN if my carry-on luggage was here or if it would be in Venice and I was told it would be in Venice. Once we arrived in Venice, my luggage was nowhere to be found. The lost luggage crew (and 90% of the people in Venice) were completely rude and acted like we were a huge inconvenience for them. (I've heard that many Europeans cannot stand Americans, but we were not being rude or obnoxious at all to anyone- we just wanted a quiet, romantic vacation.) So safe to say that it was an extremely rough start. We were in Venice for the Glass Art Society Conference in Murano and due to my luggage being lost, had missed the first day and a half, therefore wasting hundreds of dollars. Luckily my boyfriend's phone worked in order to spend our first two days of vacation (not to mention the amount of money spent on international calling costs) tracking down my luggage, but again dealt with completely rude people who barely helped us with any answers and even hung up on us multiple times (and I'd like to add that despite my frustration, I made sure that I was not speaking rudely one bit). The best answers we received were from the people at the Istanbul airport who told us that Venice received my luggage hours before I even called Istanbul- which I do not understand why the Venice airport did not tell me this because I spent all day speaking with them. Once I called back the Venice airport to confirm what the Istanbul airport told us, they said (once again rudely) that they called me on my phone but did not answer (which I already told them that my phone did not have any service and to call my boyfriend's phone number). So to sum up: I will never be flying to Venice ever again."
Fordeler: "The transfer gates are always further away and there is no staff at the gates to help you. It's always a mad dash to catch your connecting flight. Turkish airport should consider transferring passengers with close connections through a faster line. Also, the security screening between flights doesn't offer any priority for passengers with tight connections"
Fordeler: "A lot of great movie options. Food was good."
Ulemper: "There no knee space. There no spaces between the seats. We were packed in like sardines. It was very uncomforable"
Fordeler: "The flight and crew were fine. But I am frustrated with Turkish Airlines and their non-response about my tax refund for a flight I did not use."
Ulemper: "I am disappointed that Turkish Airlines has not responded to my request for a refund on taxes for this same flight that I did not use on February 19 because I was sick. Dhaka-Istanbul-Tirana-Istanbul-Chicago. They made me pay double what I paid for the entire round trip flight to move this flight 2 days later when I was well enough to fly. I have called and written several times and they have not responded. I have used Turkish Airlines for years and this is very disappointing, I am entitled to the airport taxes that I paid and did not use."
Fordeler: "The flight was for the most part quite comfortable"
Ulemper: "The person sitting behind me (she could not get comfortable and kept jarring my seat) and the baby crying two rows ahead of \me"
Fordeler: "My flight from Budapest to Istanbul was delayed by weather and heavy flight traffic in Istanbul. At booking time, I had only a 1 hour layover, which I commonly NEVER schedule. Upon arrival at the IST terminal gate, I exited quickly and was met at the end of the runway by a Turkish Airlines customer service rep, permitting me to transit directly to the transit lounge, rather than sending me back through security yet again. As she looked at my boarding pass for the next flight, she knew who I was and she sent me directly to the proper gate for my next flight. Turkish Airlines, you ROCK! (My bag even made the connection!)"
Ulemper: "Transfer security station had 300 people waiting. Very bad. One lane open. Has to run through airport to get to flight to Miami from the flight from tel aviv. Will not fly Turkish air until the security transfer line is fixed."
Fordeler: "Food was too complicated and saucy. Simple dishes preferred. My fork had chunks of fried on food (was dirty) snd unusable. Interior of plane was tired."
Ulemper: "LOts of water available. I like the menu being given at beginning of flight as one could plan the hours."
Fordeler: "The food was great and the service was very good."
Fordeler: "Everything was great. Service. Very comfortable. The staff was great"
Ulemper: "The service was very professional."
Fordeler: "Comfy seats, bit more leg room than other airlines. It arrived earlier!"
Fordeler: "No delays Courtesy of crew Very pleasant fly"
Ulemper: "Damaged luggage. My fist time traveling without my parents and didn't know what to do. Tried looking for someone to contact on the Turkish airlines site, no luck. My mother will help me when she gets back from her holiday."
Fordeler: "Usually a great trip."
Ulemper: "A series of about 9 rows of 3 seats each row, had errors in to the monitors that normally you can watch a movie, watch news, or listen to music. Approximately 27 people could not use these monitors affixed in the seat before you. These monitors (screens) control the reading lights, the signal for the stewardess. Flight 33 on 6/30/2017 had 12.3 hours of blankness and the complaints were numerous, but the crew were of no use. I wish this would have happened to business or first class. The crew were horrible."
Ulemper: "Food was dried out and tasteless"
Fordeler: "Crew accommodated at seat change so I had a space between me and the next passenger and I got a row seat."
Fordeler: "Could put a bag under the seat. Advanced AV options. Food was OK."
Ulemper: "Cabin was too hot. I complained and they adjusted it. The seat really doesn't go back much at all."
Fordeler: "Very clean, comfortable, great service and very kind attendants, great food, accommodating comfort for the long trip I had. Definitely the best airline experience I have ever had and all for an incredible price, under $600 to fly from Miami to Rome!"
Fordeler: "Two separate seats next to window is nice"
Ulemper: "I am vegeterian... food was horrible"
Fordeler: "excellent food, service"
Fordeler: "It was perfect. No turbulences. Good service great cabine crew good seat next to the window etc"
Ulemper: "Nothing i didn't like. It was grat flight"
Fordeler: "The crew and flight it self was great"
Ulemper: "Tuna sandwich not good and flight was an hour delayed"
Fordeler: "Crew were very curteous"
Ulemper: "Food was not great. I expect, and have previously experienced much better food quality and taste from Turkish Airline"
Fordeler: "Very helpful and respectfull crew"
Ulemper: "Boarding started 20 mins after the designated time"
Fordeler: "Two really good meals and there were snacks in the back for the time inbetween. The crew was friendly. This was the best flight I've experienced in a few years."
Ulemper: "Too little leg room. My knees touched the seat in front."
Fordeler: "There was free movies to watch along with a travel bag."
Ulemper: "The food options were not good for vegetarians or vegans."
Fordeler: "Economy class seats were comfortable and had more recline than most airlines."
Ulemper: "I didn't understand why it took us so long to board and take off. The weather was fine; no explanation was offered for our 90-minute delay in takeoff. This delay caused me and many others to miss connections in Istanbul. Also, the transfer process in Istanbul was very confusing; I was given wrong directions and waited twice in the wrong place before I found the right line to wait in."
Ulemper: "My Luggage did not make it, I don't have any information about it :) Lot of people did not get their Luggage"
Fordeler: "The seat was comfort"
Ulemper: "There was a gate change shortly before boarding but it wasn't ever announced on the loudspeaker. I was sitting at the original gate and by sheer lucK happened to get up and walk past the departures info screens only to see that my flight was listed at a totally different gate. I feel I could've easily missed my flight even though I was sitting right there at the gate that had been listed when I first arrived to the airport."
At the gate in Vienna we were not permitted to enter seating area unless business class or wheelchair... this was very bad and actually impossible to understand. So uncomfortable! I have been all over the world and have actually never seen this policy. It is very bad for business and will hurt the airline’s reputation!
Better food, more often drinks, also didn’t receive luggage with me. Kept them behind
One of the flights attendants raised her voice to me and another physically grabbed my shoulders because I used the “wrong bathroom”
Seems strange when there are so few flights because of corona that everyone is stuffed into a bus to drive out to the plane for boarding instead of using the airbridge. Not sure what the reason for that was. No problem with using the airbridge on arrival. The flight itself was otherwise fine.
Ulemper: "Flights were late for more than 20 min. in both directions. Almost missed connecting flights in both directions. Had to pay for the luggage at the airport (luggage was not included in my ticket). Flight to my final destination was cancelled (first it was delayed, but I did not know that untill I got to the gate) I was diverted to other country (by other company), had to pay for hotel and taxi, missed almost two days of my vacation. On my flight back home, they have lost my luggage... hope they will find it. Now I am trying to get refund for cancelled flight, hotel, taxi, food... I will never fly with this company by my own choice any more!!!"
Fordeler: "entrance with classical music! staff was friendly. probably in top 5 flights"
Fordeler: "This was a flight operated by Austrian Airlines, which does a substantially better job than United."
Ulemper: "Poor selection of films on the entertainment system."
Fordeler: "Airline met us at the plane to transfer us to our next flight to Tel Aviv! Excellent service and great entertainment on the flight."
Ulemper: "The food. It was okay."
Ulemper: "Seats very hard and uncomfortable in economy"
Fordeler: "The crew was amazing, the seat was comfortable"
Fordeler: "Seat ok typical. Non busy flight lots of room"
Ulemper: "Food was poor"
Fordeler: "Nothing. See below."
Ulemper: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Fordeler: "Seat size was decent, not like us airlines, there’s actually space for you knees."
Fordeler: "The crew was helpful with tips for Vienna"
Fordeler: "Landing was a disaster"
Fordeler: "On time take off"
Fordeler: "Efficient boarding, friendly crew, easy flight, on time arrival"
Ulemper: "They overbooked the flight which delayed boarding but the flight was on time."
Fordeler: "This is always a pleasant airline to travel with."
Ulemper: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."
Fordeler: "Plane was very clean and drink service was frequent."
Ulemper: "The gate was older, not well appointed and far from shops and better dining. We lined up only to be taken on a very long shuttle ride to the plane. I have had this experience before but in this case the planes location was virtually on the other side of the terminal. By the time all were boarded, the plane was late by about 15 minutes to takeoff, and we experienced more delay after that so that on arrival we were an hour delayed. Many missed connections in Vienna as a result. Crew seemed tense and on edge."
Fordeler: "The flight was short: 4 hours. It was in time, etc. Certainly no entertainment."
Ulemper: "After the breakfast (rather poor) no drink was suggested. There was a cup for tee or coffee. Empty one. After the breakfast they just took it away with other dirty dishes. It happened to all passengers in my neighborhood."
Fordeler: "On future flights to Europe, I always will choose Austrian Air. Very courteous service. Thanks!"
Ulemper: "See red comment above."
Fordeler: "The personal service, the meals and the accommodations - wonderful!"
Fordeler: "Movie selection, crew was very polite"
Ulemper: "Main meal was a little funky and boarding is always a hassle"
Fordeler: "The cabin temperature was ok"
Ulemper: "Check-in lady rude. Bag of salt crackers on plane. Flight crew not helpful."
Fordeler: "The economy seats had as much leg room as the Premium Economy seats on Luthansa, so the comfort over a long flight was better than I expected."
Ulemper: "The charge for checking a 2nd bag was $100 which I thought was much too high. Food was average and not enough given that we were on the plane for over 10 hours."
Ulemper: "While going to the gate G11 at Vienna airprt, i slipped infront of the gate in presence of 3 male austrian airways staff who were checking there. After i got up i requested if i could get some water and they said they cannot. Finally a co passenger gave me her bottle of water. I ended up actually breaking my leg"
Fordeler: "Boarding process quick and on time."
Ulemper: "no entertainment to rate."
Ulemper: "Our flight was cancelled .No explanation at all.Hotel was given to us.Thank you for that.We dear only 4 hours.The following day we were there since 5 in the morning and the first word was 10 o clock flight.After to many hours they decided that they can bring us to Mynih and after that flight to Tirana.So I left home Thursday 2 o clock and arrive in Tirana after 2 days. No luggage until yesterday.It never happen before.But in top of everything my plans in Albania were messed up.I have to pospne my return flight 1 week and the charges are unbelievable tooo much 650 dollars.I am not stopping here.Thank you."
Fordeler: "Left on time - arrived early"
Ulemper: "Cake was the same thing they served from Kosice to Vienna . There must be something better than that. It was a tad dry."
Fordeler: "Food and service was great as always! comfortable seats and quality in flight entertainment!"
Fordeler: "6 hours delay, first deplaning due to mechanical failure, 2nd deplaning due to electrical storm. Missed my connection to Asia requiring total new bookings and expense. Never flying AA again."
Ulemper: "Both flights were delayed. Food selection was poor."
Fordeler: "In general, I like the on board food of Austrian and especially in regard of Do&Co catering from Vienna Airport. Staff was not to trying this time but service was still okay."
Ulemper: "The Senator Lounge at Vienna Airport is very poor, food selection is very limited and it is obvious that the focus is on cost saving. Another disadvantage is that the lounge only opens at 5.30am in the morning but first flight already leave Vienna around 6am. Mine was at 7.05am which meant that I just arrived when the lounge opened and I had to wait in a long cue. Boarding was due to the limited space in front of the gate a mess, priority boarding was announced but I was not made sure that priority passengers board first. The seats on board are for business to small and there is not even space to hag up the coat."
Fordeler: "Would fly with them anytime."
Fordeler: "Compared to most American crews the Aus crew was helpful and outstanding."
Ulemper: "The chicken dinner was not that great and the breakfast was only a muffin, I expected more. On Turkish airlines flight from Ord to Istanbul we got a full breakfast tray."
Fordeler: "Boarding gate was fast to get into the aircraft, flight was on time. Staff was friendly and helpful."
Ulemper: "Nothing negative"
Fordeler: "Flight was cancelled. Waited over two hours to be rebooked. Nothing was offer. Special meals was not available for a flight that is over 9 hours. No other food was available."
Fordeler: "It would be nice to see AUA learning from other airlines on how to board a plain. To date it is chaotic, unorganized, messy and unnecessarily unfriendly. Interestingly enough it compares well to the non-existing system for lining up at Skilifts in Austria: Use force to squeeze everybody around you or cheat your way in sidewise. Not exactly my cup of tea."
Fordeler: "Captain Schmidt greeting boarders. Spotless interior. Cheerful in flight staff. On time. Pleasant in flight refreshments. Smooth transitions through each phase of the flight. Prompt baggage delivery. I will always go out of my way to use Austrian Airlines."
Ulemper: "It was almost 2 hours delayed"
Fordeler: "Alt gikk smertefritt og maten var veldig god! Ble møtt med meget god service."
Fordeler: "The boarding and exiting of the aircraft was smooth and organized. I really do prefer that passengers be strictly monitored when boarding the plane according to their seats. It really does make sense to board the plane from the rear forward. I realize airlines feel like they have to make their business class passengers feel special, but it really doesn't make sense for passengers to be climbing over one another."
Ulemper: "I left my entertainment at home in a mad rush to depart which is very unusual for me. As a result, I had to rely on Austrian Airlines' copyright licenses, and they were less than satisfactory. Fortunately, I'm flying back with Lufthansa, so I hope there will be more variety there. The lavatory at the back of the plane was filthy by the end of the flight. I don't understand why the flight attendants feel to good to clean the lavatories for their passengers. We are stuck on a flying can for 9-10 hours and deserve to have clean lavatories during that time. At one point, I was thirty and approached the back of the plane. When I entered the rear galley, the ladies looked at me like I was intruding. If self-service is not available for passengers, then flight attendants should be prepared to serve their customers."
Fordeler: "We left late but efficiently."
Ulemper: "Less than 24 hours notice."
Ulemper: "I wish the flight lasted longer than the usual 8 hours, such a great experience!"
Førts flyen blir 20 minutter forsinket . Etterpå når vi sitte i flyen og skule fly hadde mye bråk som vi visste har teknisk problem . Så etterpå vi måte og sitte i flyen og venter cirka 2 timer . Det var veldig dømt og sitte i en fly og vente 2 timer ?!! Og hele tida vi følger ikke trygg siden vi hørte om flyen har teknisk problem. Vi forventet bytte flyen ikke tar samme fly som har teknisk problem . Og siden vi hadde en langs tur PGA flyen hadde problem vi fått ikke noe ekstra service som matt ellers litt drikke . Det var veldig dumt . Derfor vi følte veldig dårlig og det var veldig dårlig service !!! Mvh Salar Abdipour Elham Soroori .
Check in working effective. Kind cabin personnel . Not too note storage place inside for carry on luggage .
Fordeler: "Great food. Nice staff."
Ulemper: "Make a rule that people cannot put their seats back. People in front of us were rude and kept their seats back the entire flight, even after we nicely asked them to not have the seats back so far. Would prefer that seats did not move at all. I would never recline my seat in consideration for the person behind me. On an 11 hour flight, this is a big deal."
Ulemper: "Only reason I chose Lufthansa was that I was informed that 23kg of checked in luggage was included. It was NOT. I don't care whose fault it is. Lufthansa still says that this is included on their website. I demand reimbursement."
Ulemper: "The arm rests on either side of my seat where closed so I had limited mobility in my seat (by closed I mean they didn’t move and had no open space between where your arm sits and the top of the chair)"
Ulemper: "Delay of more than two hours caused my booking at the hotel to be cancelled. Not only i lost all my money but have no hotel to stay What is your responsibility on that???"
Ulemper: "No LH flight details in the E-ticket from Dus. to Bkk. I have to contact Thai Airways for more details. Too short time for transited from Munich to Dus. and I missed flight, luggages didn't arrive with my new flight. Very very very bad experience with this booing by this website and I absolutely not accommodate with this web again."
Fordeler: "Nice crew."
Ulemper: "Very cold. Always very cold in premium economy section on LH 747-8."
Ulemper: "Missed my flight by 2 minutes and couldn’t find any representatives to help me determine my options. Was left to figure it out in my own."
Ulemper: "I was told there was no meal included because of the fare I paid. I paid $1100.00. I have never experienced this, even on round trip cheaper flights and I fly to Europe every year."
Fordeler: "Review for Eurowings"
Ulemper: "Didn't like the fruit dish or the liverwurst type meat."
Fordeler: "Everything was fine except for the comfort."
Ulemper: "The rows were so close together it was hard to get in and out of your row. If the seat in front of you reclined, the t.v. was 9 inches in front of your face."
Fordeler: "Speed of boarding and de-planing."
Fordeler: "We were treated very well by all staff. Very nice crew"
Fordeler: "The Cabin Crew was excellent! Very impressed"
Fordeler: "Clean, modern place. Professional staff."
Fordeler: "Lufthansa and SAS. A great combination."
Ulemper: "Nothing to not like."
Fordeler: "HORRIBLE EXPERIENCE"
Ulemper: "Dropped us off in random country for two days with no information and missing 3 days of our trip and losing money on the trip we paid for. Limited information given to us once they abandoned us following the “emergency landing” that the pilot was “sick” stuck here over 24 hours and now my new flight is overbooked and my boyfriend has a seat but I DO NOT."
Fordeler: "The staff was good to me when I became ill on the flight with a migraine."
Ulemper: "When I paid for my seat in advance it said I had an exit row, but when I got on the flight it was not. The food was also horrible."
Fordeler: "Had a row to myself coming and going."
Fordeler: "Went smoothly and without delays"
Fordeler: "Great crew, smooth boarding. The dinner was fine, salmon on rice, salad, cheese and desert, of good quality when compared to typical airline food. The breakfast was ok, fruit, muffin and ok cereal bar, too carb-heavy though. The entertainment offered my options. I particularely enjoyed the "Deep-Sleep" relaxation audios which indeed helped me to get some shut-eye during the overnight flight that left the East Coast late afternoon."
Ulemper: "The comfort in the economy class is mediocre at best. We had more space on the inner-German connection, see next review, than the international flight. The beverage service was skimpy. Flight arrived Dusseldorf on time and then spend 20 minutes on the ground, waiting for a gate, resulting in a scramble to reach our connection."
Fordeler: "The plane was new, clean and tight. Seats very narrow, no foot room with carry bag under seat on front. On time depart and arrive. Good movies. BUT, where are my bags. Second day in Geneva without clothes or medicines. SwissPort at GVA isn’t helping. They don’t even know where they are: don’t know if they left EWR"
Fordeler: "Upgraded from premium to Business class. Very good service and a good night slep."
Fordeler: "Smooth ride. Almost made up some flight time......"
Ulemper: "No entertainment, Two hour delay......almost missed our connecting flight."
Fordeler: "Timeliness of departure time Ease of navigating airport to find departure gate"
Ulemper: "Nothing comes to mind Good flight over all"
Fordeler: "Hot and cold drinks offered welcomingly"
Ulemper: "The cabin needs better climatization (air conditioning). It was unacceptably hot at the very beginning, immediately after boarding the flight"
Fordeler: "Quick loading and departure."
Ulemper: "The gate changing 3 times."
Fordeler: "Service for economy class was what you would expect from other airlines in business class. Lufthansa has the best service of any airline I have ever flown with."
Fordeler: "I liked the food and courteous staff. Our flight was on time in order to connect to our next flight. They assisted us to our waiting wee Lchairs."
Ulemper: "Everything was ok. Nothing I did not like on that flight"
Fordeler: "Baggage handling, efficiency overall"
Ulemper: "Small legroom in economy"
Fordeler: "The seats were comfortable, we all had a bottle of water at our seats, we were immediately served drinks and snacks, the meals were really nice (haven't had this in years). Plane crew were friendly and helpful. Kids loved the entertainment selection - it kept them occupied throughout the flight in spite of their young age (3yrs and 5 yrs)."
Fordeler: "Short flight, not much to say about it."
Fordeler: "all on time"
Ulemper: "seating very cramped"
Fordeler: "Great crew, service was excellent"
Fordeler: "This leg of light was good. Service on board was very good."
Ulemper: "no complaints."
Ulemper: "Once off international flight in Dusseldorf, had to go through passport check prior to transfer onto second flight... One passport check person in line for almost 200 people... We did make our flight, however very stressful for no reason. Lufthansa was amazing, Euro-wings folks... very unhelpful..."
Fordeler: "Flight was on time, crew was helpful"
Ulemper: "Blasting speakers for announcements, should have served a quick drink"
Fordeler: "Just a normal trip"
Ulemper: "My male neighbor was hanging in my seat :( No normal milk for my coffee - only cream and I don't like cream"
Fordeler: "Plenty of room"
Ulemper: "Lack of good movies"
Fordeler: "Smooth flight. Competent, friendly crew."
Ulemper: "Nothing. Great flight"
Ulemper: "We couldn't check in for the next flight when we departed from Oslo. Disappointed we had to wait until arriving in Frankfurt. Something about not being partner airlines."
Fordeler: "On a flight from Oslo to Germany to Charlotte, we only had 55 minutes to connect in Germany. Lufthansa held our plane due to their error in some runway and docking issues and we, as well as 25 other were escorted to our connection by Lufthansa staff. Excellent customer service even though it was their fault. They just did the right thing and did it well."
Ulemper: "I would have expected that there be much more time for gate connections. If you have ever been in the Munich airport, it is very large and navigation takes time.."
Fordeler: "Our flight from Frankfort to Munich was late. Luftansa sent a representative to our flight to make sure we and others from our flight got on to the flight to Charlotte. How awesome! Plane needs more leg room."
Fordeler: "Both of our connecting flights were delayed thereby causing us to miss our final flight to LA. Now we are back in Munich where we started, waiting for a flight tomorrow."
Ulemper: "That we were told on the flight from Düsseldorf to Frankfort we would make our connecting and after running from Terminal A to Z, and seeing the plane on the Tarmac, we were told we were too late. And then the service associate at the Frankfort Lufthansa was incredibly rude, unhelpful and inaccurate."
Fordeler: "After so many domestic flights of being shuffled around and interacting with flight attendants that seem to not like their jobs much and passenger's are just an annoyance, flying abroad on Luftansa was quite a different experience! The flight attendants were polished, professional, and actually wanted to provide a service. Their interactions made me feel like I was cared about and that they wanted my unique needs to be met. This made a 10 hour flight an enjoyable experience which I certainly didn't anticipate."
Voir avis précédent qui regroupe les deux vols
Delay and change of terminal last minute
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
Fordeler: "The seats were so comfortable"
Ulemper: "De trenger å ha bedre kontroll på at passasjerer overholder smittevernsregler og sikkerhetsregler."
Fordeler: "Decent price for economy comfort seat, 4A."
Ulemper: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Fordeler: "The socks offered in business were comfortable and nice looking. The red wine was good."
Ulemper: "The food was just average and the seat not too comfortable"
Fordeler: "Staff were professional and polite."
Ulemper: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Fordeler: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Ulemper: "Flight was delayed, had to run to my next connection flight."
Fordeler: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Fordeler: "Likte at det var punktlig og at de serverte drikke"
Fordeler: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Ulemper: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Fordeler: "Food and service"
Ulemper: "Working wifi would be good. Better A/C. More comfortable seats"
Fordeler: "Friendly crew"
Ulemper: "Can’t think of anything"
Fordeler: "Entertainment was amazing"
Ulemper: "Seats a bit hard"
Ulemper: "There was no wifi on flight"
Ulemper: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Fordeler: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Ulemper: "Need more leg room!!! Larger meals needed."
Ulemper: "The flight was cancelled and had to be rerouted on United Airlines."
Fordeler: "Good food, friendly service"
Ulemper: "More trash pickup; only one round of beverage service"
Ulemper: "Turn the lights on early making it hard to sleep"
Fordeler: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Fordeler: "We got to Amsterdam on time"
Ulemper: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Fordeler: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Fordeler: "Good entertainment options. Nice flight attendants"
Ulemper: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Fordeler: "Nothing really"
Ulemper: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Fordeler: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Fordeler: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Ulemper: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Fordeler: "Friendly staff, good service and on time departure/arrival."
Fordeler: "Good information and helpfil boarding."
Ulemper: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Fordeler: "Good flights. Good prices."
Fordeler: "The food service was good and the flight attendants were friendly."
Ulemper: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Fordeler: "Just great crew."
Ulemper: "Not comfortable at all and will not book KLM again."
Fordeler: "The food was excelent"
Ulemper: "I have to pay to pay a little more confort"
Fordeler: "Service impeccable!"
Ulemper: "They have one line of executive class after the kitchen and toilet, is very noisy."
Ulemper: "Tiny old cramped plane."
Ulemper: "I don’t like the limited choice of drinks on these short KLM flights."
Fordeler: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Ulemper: "Flight was delayed due to weather in Amsterdam area"
Fordeler: "Thankful for coffee being served without charge. Not all airlines do that."
Ulemper: "Two hours delay in the start."
Ulemper: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Ulemper: "OLD OLD plane with hard seats and tiny screens"
Ulemper: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Ulemper: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Fordeler: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Ulemper: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Ulemper: "Kommer ikke på noe"
Fordeler: "Wide selection of entertainment, food was good."
Ulemper: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Not sure why the gate information would show "boarding" and then "gate closing" before anyone had actually started boarding. Was ultimately sat before the scheduled takeoff time, although takeoff was after the schedule. Favourable flying conditions allowed us to land 5 minutes early, although as there was another plane still sitting at our gate on arrival meant we were ultimately late to the gate (giving gate / disboarding times would be more honest than just the scheduled landing time). Somehow, even though there was a plane sitting at our gate on arrival, when we were allowed to taxi to the gate, there were apparently no ground staff there. What? Even though there was an incoming plane, they went elsewhere? Staff on the plane and the meal service were fine.
Reisen ble kansellert begge veier pga streiken. Snakk om sevice
Bedre håndtering av kansellering, rebookinger med bedre alternativer. Bedre tatt hånd om etter en kansellering i form av oppgradering av klasse, sete, matservering. Ingen kompensasjon for ulempene før turen eller under turen.
Billettene våre ble kansellert pga streiken. Nye billetter tur/retur Barcelona kom på 19.500,-
SAS er i ferd med å bli håpløst utdatert for business reisende, dessverre. Man kaller det Plus og selger det inn som en business class, men det er jo bare tull... Reise fra CPH til Island var med Icelandair, full business og topp service, reise fra Reykjavik til Oslo, med SAS, var et svært gammelt fly, gamle og dårlige seter, fullt av mennesker som sild i tønne og dårlig mat. Mens flyet fra Oslo til Stavanger var nytt, alt var bedre men det burde vært motsatt; lengre distanser, bedre komfort, for fullt betalende passasjerer, men det tenker ikke SAS på. Jeg faser ut SAS fra nå av og vil fly mest mulig med andre selskap ut fra Stavanger, så det blir nok mer KLM fra nå av..
Fordeler: "The plane was nice and comfortable. The flight was only about 40 minutes."
Ulemper: "Everything was fine. A very quick, easy flight at the end of a long day for me."
Ulemper: "At det var INNMARI varmt i flyet til vi kom oppi lufta At det var et ganske fullt, trangt, bittelite fly"
Ulemper: "Checked bags left behind, no food, no drink."
Ulemper: "I guess i would still consider the flight "international" and therefore should include AT LEAST one free checked bag per person, but not- 44u$d. Now it may be depending upon the fare paid, but on another flight (last week) on SAS AMS-OSL-BOO, It was 80u$d per pax."
Fordeler: "Smooth take off and landing"
Ulemper: "Free food for everyone since it was delayed"
Fordeler: "SAS oversjøisk er nesten alltid veldig bra"
Ulemper: "Don't remember this flight"
Fordeler: "Nice crew! New A320!"
Ulemper: "One automat in the boarding area was malfunctioning and the lady working just gasped and looked bored. But we was seated in time anyway."
Ulemper: "Spørsmål om underholdning og mat bør få et valg med «ikke relevant»"
Fordeler: "Efficient, on-time service; plenty of overhead storage room."
Ulemper: "Small cramped seats were inappropriate for an international flight."
Fordeler: "Everything about the flight was wonderful except baggage claim, in BOTH directions."
Ulemper: "It could have been the perfect trip, but I am not sure why SAS baggage handling is so mediocre. In both the flights from EWR to OSLO and back, every aspect of the trip was super, except for the wait for baggage. In Oslo, I estimate having waited at least a half an hour at the carousel before the bags started showing up, and the same in Newark. We had long cleared Immigration, which normally is not a speedy process, and yet still had to wait at least 20 minutes for the FIRST bag to appear on the carousel. Most annoying, particularly after a relatively long flight, and especially for transfer passengers who needed to recheck their bags to continue to other destinations."
Fordeler: "Seats were very comfortable for economy. Crew was pleasant, attentive and efficient. Good seatback entertainment system."
Ulemper: "Once passengers do final passport check and enter secure gate area on this flight to the US, there’s no bathroom available. On the transatlantic flight, no complimentary glass of wine as on other airlines."
Fordeler: "We were in an empty Plus cabin at front. Coming from Miami, the hot towel service would have been nice. I blinked and missed the service. They will quickly skip you if they can. Food weird. Salmon in a box with no bread or rice or anything and a strange savory muffin. Ate neither. No entertainment."
Ulemper: "See above. Sorry. Nothing was good. Came in 10 mins early!"
Ulemper: "This has nothing directly with SAS, but since I experienced it during my flight there, they are responsible of it. I was waiting for the flight at the OSLO airport waiting for the flight to LONDON. I had ample time to work on my computer. In the big room by the gate there was only one spot where I found three electrical sockets hanging from a pillar or post. To my dismay none worked. My plug would fall off from each. To document, I took the pictures of the useless sockets... I complained to the lady at the boarding desk (she left before the SAS staff moved in), she did not even care... This experience frustrated me and turned an otherwise pleasant trip into a bitter one. Please install some working sockets in your waiting room! Flight SK 809 Confirmation: LN9M6O Departure: Oslo & other airports (OSL) Arrival: Heathrow (LHR) Time: Sat Dec 2 2017 3:05 pm CET - Sat Dec 2 2017 4:25 pm GMT Peace, Edip Yuksel +1 520 481 1919"
Fordeler: "Food was good and so was the entertainment on board"
Ulemper: "Issues with boarding due to problems with brakes so flight was delayed by 3 hours. No food or drinks were offered"
Fordeler: "Efficient processing of passengers onto aircraft."
Fordeler: "On time, clean aircraft not too full!"
Ulemper: "Boarding was a little rough as the announcements in groups to board was not clear and lots of people got in line that should not have. - causing delays and frustrations. Handled poorly by gate team"
Fordeler: "premium economy"
Ulemper: "nothing, it was great!"
Fordeler: "On schedule,great crew"
Ulemper: "I took this flight to have a short layer over, only 40 minutes. This was a connecting flight departed from Newark and was a connecting flight for many people coming from Thailand. I almost missed this flight due to highly backed up passport control. If SAS was running so many international flights, they should have shifted the layer over, since many people were taking connecting flights for Oslo to Manchester. No food, there should have at least been a snack or at a minimum offered water."
Fordeler: "Plane was quite empty"
Ulemper: "Plane wasn't in the best shape"
Ulemper: "I was really disappointed at finding out at luggage check-in that I had to pay extra (£60.00) for my one regular-size suitcase. On the return flight I was told that this amount would be - as it turned out in my case - less than half, if I called SAS a day before departure. Why did I have to pay for the checked luggage at all?"
Ulemper: "flight was delay for 30 mins. then another 30 mins because there are 15 passenger that miss their flight due to delay or there is not enough flight to transport them to Longyearbyen the next day. We are force to wait a total of more then a hour to board them and stuck on plane. And ofcuase when we landed. My SAS go luggage is last to come out because the late arrival passengers luggage all come out ahead. It is a most terrible experience I ever had with a SAS flight. Might as well consider flying norwegian airline!"
Ulemper: "Tried THREE hours to get a phone picked up to cancel my flight the day before this scheduled flight. My friends booked with Expedia the exact itinerary and were able to reach a human and we're told that SAS always reimburses for cancellations. I finally emailed vayamas/kayak to cancel and 5 days later received a reply that there was no cancellation refund. Apparently Kayak provides a no communication/no refund policy. My travel companion had the opposite experience with Expedia."
Fordeler: "Comfy seats. Good good service. Great video options."
Ulemper: "SAS staff seems sort of cold and cranky."
Fordeler: "Setene er behagelige, og selv i SAS Go er det mulig å legge setene lenger ned enn jeg er vant til hos en del andre flyselskaper i samme seteklasse."
Ulemper: "Det er ikke mulig å bestille spesialmåltid samtidig med billettene, man må ringe. Dette virker unødvendig tungvint, spesielt med tanke på at det var ekstra lang ventetid hos kundeservice i den aktuelle perioden. Heldigvis var det mulig å få hjelp via Facebook, men det er visst ikke vanlig."
Fordeler: "Good legroom good food in early"
Ulemper: "Waiting area at gate to small not jalf as much seating as needed"
Ulemper: "Forsinkelse Lite utvalg av mat"
Ulemper: "Planes are getting old. Seats are not the most comfortable."
Fordeler: "The plane was neat, clean and well maintained. The food was very good. The crew was professional and friendly. Based on my experience this is a top-notch airline."
Fordeler: "The crew was lovely"
Ulemper: "No entertainment or any special difference between business and coach except you get a meal. Seats are the same as economy and the bathrooms are shared. Why bother paying extra?"
Fordeler: "SAS tilbyr forutsigbart god o tilstrekkelig service i alle avseende."
Ulemper: "Der var alt for litt mat å kjøpe ombord, tok slutt ... unødvendig irriterende på morgenfly."
Ulemper: "Seats very narrow and tight."
Fordeler: "Flight attendant was friendly, tea or coffee offer."
Ulemper: "How much really does it cost to offer a juice when the people are travelling at 7 am?"
Fordeler: "the plane arrived"
Ulemper: "booking Boarding comfort Food service"
Fordeler: "The cleanliness"
Ulemper: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"
Ulemper: "Spørsmål om mat og underholdning bør få et alternativ med "ikke relevant" eller lignende, siden det mat evt må kjøpes og siden underholdning ikke alltid er et tilbud."
Ulemper: "Mat og underholdning er enten valgfritt (kan kjøpes) eller ikke-eksisterende og spørsmålene bør derfor kunne besvarer med "ikke relevant" eller lignende"
Ulemper: "No one from the flight crew gave us the border card. We waited in the border line only to be told once we reached the front that we needed to leave the line to fill one out. No guest on the Oslo to Edinburgh flight was given one."
Fordeler: "Hyggelig personale"
Ulemper: "Dårlig luft."