The boarding crew was rude, everything was disorganized with lack of information.
Voir avis précédent qui regroupe les deux vols
Muy buen servicio al cliente
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
Great flight Will go again!
Ulemper: "De trenger å ha bedre kontroll på at passasjerer overholder smittevernsregler og sikkerhetsregler."
Fordeler: "The crew was very kind"
Fordeler: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Ulemper: "Move the drapes a few more inches back."
Ulemper: "All of the less than good, obvious!"
Ulemper: "Boarding was crazy. Could not everyone in the gate area."
Fordeler: "Flight arrived on time"
Ulemper: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Fordeler: "Reclinable seats."
Ulemper: "The food!! The lights could be dimmed as it was a night flight."
Fordeler: "Likte at det var punktlig og at de serverte drikke"
Ulemper: "Too hot inside the aircraft"
Fordeler: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Fordeler: "Seat comfortable"
Ulemper: "Flight was delayed and overhead bin space was very small"
Fordeler: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Ulemper: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Fordeler: "My seat"
Ulemper: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Fordeler: "Nice aircraft"
Ulemper: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Ulemper: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Ulemper: "The flight was cancelled and had to be rerouted on United Airlines."
Fordeler: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Ulemper: "There were several flight delays and gates were changes a few times."
Ulemper: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Fordeler: "Nice people and good service"
Ulemper: "Not much"
Fordeler: "Nice crew pilot food and beverage"
Ulemper: "No wifi"
Fordeler: "Very friendly onboard personnel - I really had kind of homy feeling."
Ulemper: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Fordeler: "Nice crew; clean plane; decent dinner"
Ulemper: "No entertainment system; insufficient knee space"
Fordeler: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Ulemper: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Fordeler: "Seats were comfortable"
Ulemper: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Fordeler: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Fordeler: "Good efficient flight crew friendly and helpful"
Fordeler: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Ulemper: "Not much to comment on here."
Ulemper: "old plane, tight and uncomfortable"
Ulemper: "OLD OLD plane with hard seats and tiny screens"
Fordeler: "Wider seat than most business class"
Ulemper: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Ulemper: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Fordeler: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Ulemper: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Fordeler: "Loved this 747! Crew was professional and food was very good."
Ulemper: "We had a long wait (25 minutes) at the gate because we were early."
Fordeler: "Food and staff were great"
Ulemper: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Ulemper: "Kommer ikke på noe"
Ulemper: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Fordeler: "The crew was very nice and helpful."
Ulemper: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Fordeler: "Alt gikk greit så totalt sett fornøyd, dro før tiden og landet før så da fikk vi bedre tid i Amsterdam før neste avgang. Hyggelig besetning."
Ulemper: "Helt grei mat men ikke noe mer enn det."
Ulemper: "I missed my flight because of MU"
Ulemper: "hadde sete 3C rett bak economy plus der satt det bare 2-3 mennesker men jeg fikk ikke lov å bruke toallette fremme på tross av at der var serveringsvogn som blokkerte midtgangen, helt uforståelig!"
Everything was all in order with the flight
Everything was great, thank you.
Everything is just great, it is worth paying extra, but I wish they had a better coffee.
The crew was exceptionally kind. Communication in terms of gate changes could be better
Fordeler: "Professional and safe"
Ulemper: "Better boarding (lines too long)"
Fordeler: "i like the service"
Ulemper: "water free"
Ulemper: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Ulemper: "Gate announcement was only a few minutes before cut off!!"
Ulemper: "boarding process felt like herding"
Ulemper: "Weirds sounds near first rows -- like compressor working or something"
Fordeler: "Once boarding started it was very fast and flight left shortly after"
Ulemper: "Seats are very uncomfortable"
Fordeler: "Price of ticket"
Ulemper: "Seats are terrible."
Fordeler: "On time departure"
Ulemper: "We arrived at the airport 2.5 hours earlier than departure as suggested. They opened check in for Naples on the boards but the agents would not let anyone for Naples check in/bag drop. Once allowed it was chaos in the line. Once we got through security our flight posted as “boarding”. We got there in time but the unnecessary rush was uncomfortable and chaotic."
Fordeler: "The air hosts and hostesses were very polite and courteous."
Ulemper: "The flight was delayed by an hour which meant we missed a connecting bus journey. The space in the seat is very limited and cramped, I was very uncomfortable in the chair with my knees pushed into the back of the seat in front. I am 6ft 1in which is tall but not that tall. Anyone taller might not be able to get into the seat at all. There was a problem with the website so we couldn't check in online and we had tried to change our flight a few days earlier but the website again didn't work, we tried to call a call centre whose number was on there, didn't work."
Fordeler: "The price"
Ulemper: "The borsing from terminal 1 is should be highlight The man in the check in and bording wad not nice at all. He didn't answer any question. They took our hand bag. We couldn't take it to the plan and no one explaon why."
Fordeler: "Smooth flight"
Ulemper: "No terminal connection"
Ulemper: "Not even a roll for a 5 hour flight! They ran out and then wanted to charge £3.50 for a coffee when they ran out of food to even buy! Staff were not friendly at all."
Ulemper: "You have to inform the customers, that company needs you to have a visa"
Ulemper: "Horrible web/check in experience, 2hour delay. Inexistence of entertainment or comfort. What else can be said ?"
Ulemper: "Extra charges. £35 to check bags in"
Fordeler: "Plane new & in good condition"
Ulemper: "flight was delayed by 90min, boarding started (even plane wasn't here yet; people herded to air field, waiting, then sent back to terminal, for nothing, all in the rain flight supposedly delayed by 30min (really 90min) due to plane late from Belgrade (WizzAir doesn't have a scheduled flight form Belgrade) - clueless or making up stories to get rid of guests?"
Fordeler: "Nice crew"
Ulemper: "Both flights were Delaid. It was unorganized in every point, felt like chaos. Ryanair sells same services for cheaper price, so I thought it was overpriced."
Fordeler: "I asked for a cup of water for my child and they gave me a bottled water. Then they charged me 2.50 euros. Their credit card processing machine was not working properly, which was frustrating: the flight attendant got frustrated and had to come back again until she can process my payment."
Ulemper: "I didn't check in, in advance as when logging on to the airline I needed a code. I didn't have the code as I was searching emails for the booking agent and airline when it was (as I later discovered) sent by another name. This resulted in £30 to check in going out and 40 euros back. Desk staff were unhelpful bordering on rude (the cabin staff were fine in that respect. I wasn't the only one at least 20 people queuing on the return with the same issue. Additionally on the delay out they advised food could be brought at the rear of the plane then inflight ran out so some people ate twice while by the time I got to my hotel they had stopped serving food and I had not eaten in the airport sorting out the boarding passes."
Ulemper: "Man at the checkin did not have a clue that WIZZAIR flight was delayed at 05/04/2018. I missed meeting with my family. Waited for a long time at boarding gate."
Ulemper: "It a good option, a good price, i will fly again"
Ulemper: "Не понравилась старшая стюардесса. На лице было написано, что она совершенно не рада видеть всех присутствующих."
Ulemper: "Black group seemed to be singled out for more than one bag hand luggage but others were not. They were the only black group on the plane. Others let through with more bags 1ith no question."
Ulemper: "Was delayed on tarmac due to security error, not their error, but they seemed unwilling to at least give people complimentary water or coffee. Cheap airline they are!"
Ulemper: "Checkpoint at katowice the wirst ever seen, personnel with very bad atittude wanting personal cosmetics to fit on stupid plastic bag, the rest wanted to scrap or document my bag to pay extra even I already pay for bring it inside cabin, same before boarding I have my computer backpack and already pay 10 eur for large cabin bag and before boarding they wanted for me to checkin baggage because rule is only backpack even I did explain I already paid large cabin, at end I paid 63 Eur total for my luggage I found completly dissapointed and abusing from many passengersbin the same sittuation, also fly have us inside the plane for more than 30minutes without leaving,"
Ulemper: ""Wizard of Oz Airlines" I'm surprised the pilots didn't ask for another hidden fee! Please book a full fair on a major carrier instead of hidden fee fiasco at the airport. headaches before a flight. Keep in mind no wizz staff to talk to before flight or in Budapest. Private contractors from airport do all the check in process and departures."
Ulemper: "Arrived at the airport 2 hours before departure, I was not aware you can't checkin at the airport and need to pay 30 euros for it. The treatment and the attitude from the personnel at the check in counter was rude, they were short and unkind The staff member in charge of charging for checking was incredibly slow, there were 4 people in line including me and it took her 40 minutes to charge me the 30 euros This was after I already stood in line for the ticket for another 30 mins I almost missed my flight due to their poor handling"
Fordeler: "I was lucky to be seated next to the emergency door so I had a very comfortable seat. Also, the crew was very attentive."
Ulemper: "The flight departed around half an hour late."
Fordeler: "I'm disappointed with your service"
Ulemper: "I'm disappointed with your service"
Ulemper: "As Usual always late, left us sitting in a bus on the tarmac for ages in30 deg heat. awful. will never use again"
Fordeler: "Staff aboard the aircraft were very nice and so was the passengers."
Ulemper: "Bought a ticket two weeks ago to travel to Romania. Didn't have internet to check in, so I went to the airport to check in. When I got there because I was within 3 hours of boarding they had given away my ticket and made me a last priority boarder. I happened to get really lucky otherwise I wouldn't have gotten to fly on a flight I had previously paid for and was on time to."
Fordeler: "Flight attendance service was great and smiley"
Ulemper: "Nothing much"
Fordeler: "I will never take flight with this company again!!!!! The worst ever shame on you"
Ulemper: "Basic flight. Rude crew and late flight"
Fordeler: "The weather was nice."
Ulemper: "The boarding was announced 30 minutes before the beginning of the procedure. All the passengers were standing in the queue, without any possibilities to sit down. At Luton there is no connection among the announcements and the actual status of the boarding of a particular plane."
Ulemper: "The bag policy with the airline makes the cheap flight not worth it. Only one carry on allowed and each checked bag is $50"
Ulemper: "Despite long delay, there were no announcements by the staff about the delay until we were already almost 40 minutes past our original departure time. No water or food was distributed to the passengers despite the delay. Delay was not wizzair's fault but there was no customer service to speak off."
Fordeler: "Flight on time"
Ulemper: "Needed to pay 50 euros for luggage. Beware that unless you have a kids suitcase you will need to pay for luggage. Also, when boarding the hostess was pushing me to show my boarding pass- it took 30 seconds but she was already trying to push me to the side and let others board. Patience and understanding would have been nice. Seats are the smallest of all the regional carriers - not my first airline choice to travel for next time."
Ulemper: "Tried to check in online was unavailable the system upon arrival they charged us an extra €105 it's theft"
Fordeler: "Magazine was pretty good. Staff were smiley and nice."
Ulemper: "Boarding was announced as last call 5 minutes after the gate was announced. Seats were uncomfortable with little legroom. Even for a value airline."
Fordeler: "Pleasent staff"
Fordeler: "On time and a comfortable flight."
Ulemper: "Nothing comes to mind."
Likte prisen på flybilletten. Komforten er ikke den beste.
I late 1 min and they did not let me in, was suppose to buy ither tickets. It was no any info about 30 min check in. No refund, no help, I’m injured can’t wall fast or run.
Ulemper: "You should fly according to the schedule although you arrived at Barcelona on faster, but I think you should fly base on the time at the ticket. Thank you."
Fordeler: "Ingenting ....."
Ulemper: "Det meste ..."
Ulemper: "Direct boarding."
Ulemper: "Check in was horrific. We weren’t able to print our boarding passes earlier. Not easy to do in Morocco. We were hassled at Marrakech airport. Had to wait in separate line for boarding pass-backed up for a half hour. They HAND WROTE BOARDING PASS. And charged us an additional 100 Euros. Inappropriate"
Ulemper: "Kayak provided Ryanair an incorrect email address I could not sign in on line. Unsure if I would be able to board, I had to buy another ticket from Ryanair on line. Never again Kayak."
Ulemper: "They charge extra for everything! Who can print their boarding pass while traveling?! And there’s no way to print it well in advance. The seats were very uncomfortable and not one staff member smiled the whole time. I won’t take the airline again no matter how cheap it is"
Ulemper: "Delay of the flight"
Ulemper: "var tull med koffert på flyplassen,hadde betalt for koffert ,men måtte betale for den,en koffert kostet jo mer en turen.på flyet ,hadde dem ikke noe av noe drikke og servere.ikke nok med deg.da vi sto og ventet på kofferten på Torp.kom den ikke på det rullebandet fra Gdansk,men på det fra Krakow.så på denne turen var det mye feil.vurderer om jeg skal bruke Ryanair noe mer"
Fordeler: "The flight itself was quick and crew members were professional."
Ulemper: "We weren't informed of flight delays until arriving at the airport. No information was provided on departure time until after waiting almost 2 hours. Ryanair staff at the airport made announcements exclusively in Spanish, without providing an English translation."
Fordeler: "At de holder tiden. At du velger hva du vil kjøpe. Informerer greit."
Ulemper: "Jeg har ikke fått til å bestille koffert til tilbake turen.? Min datter som også skal reise fikk det heller ikke til? Er det noe man bestiller når mann sjekker inn for hjemreise?"
Fordeler: "No good things to say about this flight or booking."
Ulemper: "Flight was delayed for more than 4 hours with no prior warning and staff would not explain why. Even tried to charge me 60€ each for not booking in 2 hours early when they knew the flight was delayed. By far the worst flight I have ever taken."
Ulemper: "Very long wait for baggage pick up Overall it was adequate and safe"
Fordeler: "Crew was very friendly and upbeat"
Ulemper: "Boarding took a while and flight landed a bit late"
Ulemper: "Hadde ikke noe igjen hverken vått eller tørt, bare vodka og småbokser med blandevann"
Fordeler: "No si Long Time in prepratives"
Ulemper: "Boarding was late."
Fordeler: "It was cheap and clean"
Ulemper: "Cant take your carry on actually onboard. They wont even give u free hot water for personal needs."
Fordeler: "The time to take off."
Fordeler: "the pilot didn't care about landing, it was the worst landing ever"
Ulemper: "the pilot didn't care about landing, it was the worst landing ever"
Ulemper: "They don't tell you there isn't a bus or transportation to the airport, when I got to where they said to go there was no bus, either go back to Paris and take a bus so I just flew with someone else... not impressed."
Ulemper: "WILL NEVER FLY WITH THIS AIRLINE AGAIN, staff is rude and poorly trained in the customer service department, hidden fees/ 50 euros to CHECK IN!!!"
Ulemper: "The flight was delayed by 45 mins without any announcements as to why. Also-you can't recline the seats!!!"
Fordeler: "Very friendly staff"
Fordeler: "Good leg space."
Ulemper: "Charging processing fee if checking in is not done online before you arrive at the airport."
Fordeler: "The price of the flight and convenient travel times kept making their flights more attractive. The flight itself was very nice and comparable to any other airline despite comments I had read about steep lift offs and advertisements blaring the whole time. None of that happened."
Ulemper: "Of course the price of the Ryanair flights is what lures you in., but just about EVERYTHING else after that is stressful with this airline. All their rules must be followed precisely or you'll pay through the nose. After painstaking finding the right sized roller bags and under seat sack and making sure I was well within the weight limit, they never measured or weighed either of them. I also saw plenty of carry-on luggage way bigger than mine come on board and go into the overhead bins just fine. Kind of pissed me off. The price to check bags is SO SO high, but with the limited weight you can take in the carry-on, you almost have to check a bag unless you're doing a short 3-5 day trip."
Ulemper: "No food to choose from and very expensive"
Ulemper: "There no ac worst flight"
Ulemper: "The flight had over 1 hour delay. After we left the gate, the company kept us in a hall without air condition for over 20-30 minutes in a space where the temperature was over 40 Celsius! Priority boarding is a joke- you pay for the right to be boarded first in the bus that takes all the people to the plane. Guess what? This means that you pat for having the privilege to wait in the owen! Shame on yoy Ryanair!"
Fordeler: "It was cheap"
Ulemper: "Flight was 1.5 hrs late. They charged for everything, even a drink."
Fordeler: "The Price"
Ulemper: "Since the moment of the Check in at the Counter. The attendant was extremely UNPOLITE. Insisting that I must have brought a printed boardng pass. I had to explain several times, that I tried to do it on line and even bought a few more things for my ticket, but I could not get a Ticket to print because the system kept on telling me that as the passport was not european I had to go to a Counter. The attendant was not happy with my answer and kept askng for it. I then told him that as a customer of Ryanair I can not manage your system. And he even replied by saying. Qoute " I have nothing to do with Ryanair. Then at the moment of boarding. Once we were let through BP control, then The crew kept us waiting in different stages All in All around 45 mins, which of course lead to delay in flight. Then on board, the crew was having difficulties with the service even to the point that they could not take our payment with an International Credit Card"
Fordeler: "The actual flight was smooth and without problems."
Ulemper: "Staff was rude and condescending at the check-in desk. They seemed unwilling to answer clarifying questions. Same staff members seemed unhappy to be there as passengers boarded flight."
Fordeler: "Not much after having to pay 200 extra euros"
Ulemper: "We had to pay the normal check in fee (50 euros per person), this one was on me, since I didn't pay enough attention, I don't get why it has to be 50 per person though. We also got to pay 100 euros for our luggage (two carry on bags that had no issue in other airlines). To our surprise, the bags didn't fit in the metal cage they use to size baggage. We ended up paying since we had to fly but then when we were boarding we saw other passengers with the same bag size as ours, so this was really upsetting."
Ulemper: "i tried to check in online but could not do so on the website. i added the app and checked in. The app informed me that this was not a mobile boarding pass which I could oinly get from the web site which wioud not work on a smart phone. At check in counter, I was charged 100 Dirham ($10) to get a hand scribbled boarding pass. I got a series of anxiety inducing emails before the trip which were completely unnecessary."
Ulemper: "Misrepresented by Kayak and Ryan Air"
Ulemper: "Lines in Budapest are terribly long"
Fordeler: "It was too hot on the flight. Felt like I was suffocating."
Ulemper: "Environment not clean and sloppery service"
Fordeler: "I liked nothing about the airline, the service was horrible everyone was rude . They changed time and gate with no notice as the entire flight was running around airport looking for flight/ help..."
Ulemper: "Tight seating."
Ulemper: "seats are too crammed and uncomfortable"
Fordeler: "Flight was good."
Ulemper: "Check in is too slow. Method is cumbersome. They need technology. Staff unfriendly."
Fordeler: "Cheap prices"
Ulemper: "Our flight was cancelled the night before we were to leave and there were no flights available until four days later to our next destination. We got a refund but per EU laws, they should cover the price of our new flights."
Fordeler: "The price of the flight."
Ulemper: "We started boarding and were taken to a hall to wait. Then we were taken on a bus and then we finally boarded. The waiting period was very annoying. They should have started boarding when they were actually ready to board. Also, not enough luggage space for the amount of passengers."
Ulemper: "Seats don't recline. No leg room. Cattle car feel!"
Fordeler: "Now that I know how to do the booking, I would certainly use your airline again as I really appreciate the low fare."
Ulemper: "Buying the ticket online for the first time was confusing so I did not reserve a seat, pay for extra luggage or print out my boarding pass until almost too late. Please list the above much more clearly for first time users."
Fordeler: "Loved the crew! Super friendly and funny :)"
Ulemper: "Nothing in particular...all was expected for a budget airline!"
Ulemper: "Over charged and charged for boarding pass"