The crew was exceptionally kind. Communication in terms of gate changes could be better
Fordeler: "Seats are ok but unable to recline"
Ulemper: "Keep up the good work"
Ulemper: "Girl at the bording desk got in an argument with an passenger and she could have managed it a lot better then that."
Ulemper: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Ulemper: "Gate announcement was only a few minutes before cut off!!"
Ulemper: "boarding process felt like herding"
Ulemper: "Flight was over booked"
Fordeler: "One of the very rare on-time, efficient and smooth flights with Wizzair. Check-in was fairly quick and incident-free, despite some of the other passengers reporting problems with the procedures and the staff. Boarding was quick and the flight actually arrived 10 minutes earlier than scheduled."
Ulemper: "As usual, the cabin crew is adequately polite, but not overly friendly, the food & beverage range is mediocre and overpriced at best and the entertainment is virtually non-existent."
Fordeler: "We landed"
Ulemper: "Customer service, communication between check in and boarding agents, clear rules. On time departure as opposed to 60 minute delay on the runway"
Ulemper: "Delay on departure and no bus at arrival"
Ulemper: "Wiz air seems to trick you constantly to get more money out if things they hide from you.. online check-in required.. letting you in work a trolley and then charge you at the gate.. pee service overall.. beware!!"
Ulemper: "It was hot and stuffy and dirty"
Ulemper: "Application instruction on baggage hande king and que to boarding."
Fordeler: "On time without any delay"
Fordeler: "On time departure"
Ulemper: "We arrived at the airport 2.5 hours earlier than departure as suggested. They opened check in for Naples on the boards but the agents would not let anyone for Naples check in/bag drop. Once allowed it was chaos in the line. Once we got through security our flight posted as “boarding”. We got there in time but the unnecessary rush was uncomfortable and chaotic."
Fordeler: "Flight arrived"
Ulemper: "Flight left vaguely late, air stewardess disappeared into the cockpit for 50 minutes. Hmm, I wonder what she was doing in the cockpit. Whatever she was doing she wasn’t helping the cart so I only got my food 20 mins before landing approach. Air pressure was weird too, nice American lady next to me had problems with her ears more than usual."
Fordeler: "The flight arrived ten minutes early at our destination."
Ulemper: "Extremely small and uncomfortable seats even for a small person."
Fordeler: "Service, smiling and attention to details."
Ulemper: "No kosher food."
Fordeler: "There wasn't any delays, perfect landing"
Ulemper: "Horrible web/check in experience, 2hour delay. Inexistence of entertainment or comfort. What else can be said ?"
Ulemper: "Last minute boarding change & overall 1 hr delay"
Fordeler: "I asked for a cup of water for my child and they gave me a bottled water. Then they charged me 2.50 euros. Their credit card processing machine was not working properly, which was frustrating: the flight attendant got frustrated and had to come back again until she can process my payment."
Fordeler: "On time boarding, departure and arrival. Smooth flight. Better than Ryanair."
Ulemper: "Seats were horrible. Narrow, no leg room and awfully uncomfortable. Worse than easyJet."
Fordeler: "Pilot flew well Cup Noodles available to buy"
Ulemper: "1h+ delayed No information from the staff or crew (only one apology from the pilot) Left waiting in multiple places including outside the aircraft No updates whatsoever on estimated departure and arrival"
Ulemper: "Man at the checkin did not have a clue that WIZZAIR flight was delayed at 05/04/2018. I missed meeting with my family. Waited for a long time at boarding gate."
Ulemper: "It a good option, a good price, i will fly again"
Fordeler: "Quick to board, smooth take off and landing"
Ulemper: "On night flights woken up to serve drinks and given flying details from the pilot. Great in the day but would rather be left and not disturbed at night!"
Fordeler: "Purchased priority boarding for a change which was nice to be able to not have to jump in the queue quickly. Boarding was fine and the crew were very friendly and professional. The extra legroom seats over the wing provided a good extra space."
Ulemper: "The cleanliness of the plane was not good, the carpets were fraying and the seats were old and tired. The seats were positioned too upright and there was no option to recline the seat so it was a very straight seat for 2hrs on the flight."
Fordeler: "Standard service , even was late come almost in time"
Ulemper: "Was a bit late"
Ulemper: "-Crew were very rude, check in crew and flight attendants -Luggage and checking in fees not advertised enough. Too many people getting their money stolen by Wizz Air. - Boarding extremely chaotic and not organized."
Ulemper: "the fact the crew arrived to the gate after the planned boarding time causing us to stand too long on the stairways. check in via the app (using iphone 6) was a failure. i was certain i booked with extra luggage - at the check in i was told i didn't. from the reservation confirmation it is not clear what i paid for & there are no means to contact you - email, on line chat - you know the regular things every company today use to proivde customer services which is not only "give us you money". too bad this is WIZZ Air"
Ulemper: "Altough I bought prioroty boarding, the ground handling staff did not take this into account so everybody boarded the same time."
Ulemper: "There was a mix up and the Wizz Air website did not work. Therefore, I couldn't check in a get my seats booked. I also could not prepay for my luggage so they overcharged me at the airport and had an attitude about it. My luggage was given three different prices quotes. I am very upset their website didn't work and they ripped me off at the airport."
Ulemper: "Was delayed on tarmac due to security error, not their error, but they seemed unwilling to at least give people complimentary water or coffee. Cheap airline they are!"
Fordeler: "Wizz air has great deals and you will get to your destination which is a effective way to travel. Unfortunately the seats are not always comfortable and everything else costs extras for food, seat choice, bags, water, drinks, or anything else you’d desire during flight."
Ulemper: "The seats don’t lean back and do not have a lot of cushion."
Ulemper: "Checkpoint at katowice the wirst ever seen, personnel with very bad atittude wanting personal cosmetics to fit on stupid plastic bag, the rest wanted to scrap or document my bag to pay extra even I already pay for bring it inside cabin, same before boarding I have my computer backpack and already pay 10 eur for large cabin bag and before boarding they wanted for me to checkin baggage because rule is only backpack even I did explain I already paid large cabin, at end I paid 63 Eur total for my luggage I found completly dissapointed and abusing from many passengersbin the same sittuation, also fly have us inside the plane for more than 30minutes without leaving,"
Fordeler: "Wizzair suggestion to compensate us"
Ulemper: "The fact that they didn't notify us regarding the cancellation of the flight, and moved us to an earlier flight."
Fordeler: "I was lucky to be seated next to the emergency door so I had a very comfortable seat. Also, the crew was very attentive."
Ulemper: "The flight departed around half an hour late."
Fordeler: "Nice clean plane, friendly airline staff (as friendly as they get, we all know how they have that teflon attitude), OK food, I sat between 2 Bulgarian passengers which were very well behaved, one screaming baby nearby (as there always is) and no-one playing football with the back of my seat all the flight (you know who you are - hope someone does it to you), and no-one fidgeting all flight so all in all a good experience."
Ulemper: "Bit slow in opening the gate for people to get on. They expect to cram you like sardines on a hot staircase with no where to go when there is other people being checked in to board behind you, really stupid and possibly sadistic."
Ulemper: "Lots of hidden charges."
Fordeler: "Flight was on time unlike outward trip which was just under 2 hrs late"
Ulemper: "Very rude boarding staff on ground. Tried to charge me for the hand luggage but did put a small luggage sticker on when I didn't respond. Seats do not recline so most people slept on the pull down tray as a pillow."
Fordeler: "Pleasant staff and good flight"
Ulemper: "A bit of difficulty to check bag in online after original check in ...."
Fordeler: "I use Wizzair very often .flight is always good.Pilots and crew are very well experianced.so if turbulences there is still trust in flight crew .today is very misty and cloudy in London .Very good landing in these bad conditions.i want to Thank all team of the crew."
Ulemper: "Turbulences.It is sad that wizzair charges very high cost large cabin bags (especially on holidays time is bags different price than other months.)but other companies as Easyjet and ryanair allows one big and one small bag for free on board"
Fordeler: "Horrible company never book with them"
Ulemper: "No hand luggage Normal luggage is the most expensive in the market ! No customer services ! Do ur self a fav and don't book it"
Fordeler: "The journey took less than it supposed to. Amazing service"
Fordeler: "Flight on time"
Ulemper: "Needed to pay 50 euros for luggage. Beware that unless you have a kids suitcase you will need to pay for luggage. Also, when boarding the hostess was pushing me to show my boarding pass- it took 30 seconds but she was already trying to push me to the side and let others board. Patience and understanding would have been nice. Seats are the smallest of all the regional carriers - not my first airline choice to travel for next time."
Fordeler: "Nice new plane and caught up time even though it was late leaving left Luton late"
Ulemper: "Left late"
Fordeler: "Luggage restrictions make people be more aware of space, which turns into less fighting for overhead space and faster boarding."
Ulemper: "I still struggle with any airline that doesn't give water for free. I also sat in an exit row and no one from the crew even talked to me at all to see if I understood my duties."
Fordeler: "On time"
Ulemper: "Preview print passwords"
Fordeler: "If you are just looking to get from point A to point A and don't expected anything additional you will be ok on this flight."
I late 1 min and they did not let me in, was suppose to buy ither tickets. It was no any info about 30 min check in. No refund, no help, I’m injured can’t wall fast or run.
Fordeler: "Ingenting ....."
Ulemper: "Det meste ..."
Ulemper: "Direct boarding."
Ulemper: "Missed the flight due to the delay. Had to buy ticket to get to Barcelona."
Ulemper: "Kayak did not forward me bookin confirmation and I paid extra 60€ At Ryanair no customer service desk. Nearly missed flt. Never again w Ryanair"
Fordeler: "Reasonably priced. Check in was quick and easy. Boarding was easy"
Ulemper: "Seats are very cramped and uncomfortable. I’m 179cm and it’s a tight enough squeeze for in the seats."
Ulemper: "Delay of the flight"
Ulemper: "var tull med koffert på flyplassen,hadde betalt for koffert ,men måtte betale for den,en koffert kostet jo mer en turen.på flyet ,hadde dem ikke noe av noe drikke og servere.ikke nok med deg.da vi sto og ventet på kofferten på Torp.kom den ikke på det rullebandet fra Gdansk,men på det fra Krakow.så på denne turen var det mye feil.vurderer om jeg skal bruke Ryanair noe mer"
Fordeler: "Flight delayed, 20 minutes to get through passport control, chaos at the car park due to changes & fees! Welcome back to England ☹️"
Ulemper: "Ryanair delays, Manchester airport in general, poor and anti-travelers focused"
Fordeler: "We actually made it"
Ulemper: "The 3hr delay with no explanation or any information whilst waiting in the airport."
Fordeler: "At de holder tiden. At du velger hva du vil kjøpe. Informerer greit."
Ulemper: "Jeg har ikke fått til å bestille koffert til tilbake turen.? Min datter som også skal reise fikk det heller ikke til? Er det noe man bestiller når mann sjekker inn for hjemreise?"
Ulemper: "We were charged an additional $70 per person to have our boarding passes printed at the airport. After waiting 40 minutes in line to check in, we were made to go to another office to get boarding passes. Even though we arrived 3 hours before the flight, we barely made it. Ryanair tries to put as many obstacles and charges in your way before you fly. You have no recourse as you would miss your flight if you don’t pay the extra charges. During the flight, the whole purpose of the crew is to sell duty free goods. This airline is the worst! I’d pay more to another airline, just to avoid Ryanair."
Fordeler: "I got to my destination"
Ulemper: "If they don’t speak good English and have heavy accents, why don’t they slow down the announcements, so people have at least a small chance to understand???"
Ulemper: "Boarding commenced after the given departure time with no sign of a delay on the departure boards. There was no clear guidance for queuing, so the speedy boarding we paid extra for was close to useless, staff then scanned boarding passes without a care for passports. Once on the plane the flight was delayed for 2 hours and only after 45 mins of sitting around waiting for an explanation were we given one by the captain."
Fordeler: "Nice and cheap."
Ulemper: "The window was in the wrong place so I got a bad neck trying to look out."
Fordeler: "Easy to use web. Good car hire rates."
Ulemper: "Flight a bit late without much explanation. Constant raucous announcements on board but couldn’t understand any of them. Probably trying to sell us stuff"
Ulemper: "Hadde ikke noe igjen hverken vått eller tørt, bare vodka og småbokser med blandevann"
Ulemper: "I didn’t know that I had to pay and extra £15 just to get a seat! I thought I already paid enough for my ticket ."
Fordeler: "I liked that we landed safely and could go about our day, putting this experience behind me, after only an hour delay."
Ulemper: "Checking in at the Marrakech airport was a nightmare. People had to guess where to line up. There were two lines. A woman working with passengers seemed efficient and friendly. Unfortunately, I was not in her line. The dude who "helped" me hated the world and everyone in front of him. Their computers were down, and he had to hand write the boarding passes (?!). He really resented doing this for people and let them know. Once at the gate we had to get in a line, to get in another line outside, to get in another line to board, and of course we sat on the tarmac due to delays. I had to check a bag at the gate for being slightly too big. That's fine. But really, I end up paying what I would for a more professional (not "low-fare") airline. No one wants to be here. Not the employees, and not the passengers."
Ulemper: "Being delayed an lied too"
Ulemper: "We boarded after the time it was supposed to take off and once in Barcelona we had to wait about 25 minutes to collect our bags."
Ulemper: "Delayed flight then held in pens for ages then held on the plane too."
Ulemper: "they where delayed and as a result they made me miss my flight.. to Barcelona i hate this airlines and will never fly with them again"
Fordeler: "60 quid return to Barcelona from London. Can't be bad. Comfortable seat and very pleasant cabin crew."
Ulemper: "They called boarding a long time before it actually started. Food available was not so good."
Fordeler: "Normal simple RyanAir flight, as long as one does not eat food or buy a glass of wine at £8each."
Ulemper: "Priority on-boarding was fine to start with, until the later passengers started bringing on too much hand luggage and long coats stuffed with clothes, and stuff. Cabin Staff just wanted to get away as fast as and gave up preventing these degenerate snowflake freeloaders from stuffing their bits and pieces in several storage cabins along the cabin. Of course these people went to all of the lockers in turn and rifled through them as their stuff was spread across several lockers. Luckily my bag, with it’s many padlocks, was completely locked down, and it survived an attempt to open it. My partner was not so lucky, however. Clearly the cabin staff are under pressure to get moving and keep the passengers happy. But it is obvious to m that these ‘later’ passengers are working a scam to steal from other passengers. RyanAir need to make these argumentative over packers, put their stuff in the hold, without question or get off. Off-boarding was also a joke, the priority boarders at the front of the plane that Paid the most, had to get on a bus to the terminal that was the last to move...so forcing a lengthy queue at passport control, it took over an hour to get into the terminal. As the less exoerienced traveller faffled about with their documents, multiple children, and no queueing system. It was chaos on the Spanish side. RyanAir would avoid the delays by having better trained assertive staff, and a little better administration on the ground to ensure that priority boarders get what they paid for. Otherwise I might as well fly SwissAir, or Lufthansa, which are only a 15% price point away. [after seat booking and other RyanAir add on costs.] Passenger===Disappointed [and literally was robbed in flight.]"
Ulemper: "Seats don’t recline"
Fordeler: "great service, no turbulence"
Ulemper: "Not very comfortable seats"
Ulemper: "The flight was delayed by 45 mins without any announcements as to why. Also-you can't recline the seats!!!"
Fordeler: "Very friendly staff"
Fordeler: "The Gin and Tonic"
Ulemper: "3hr delay and the worst landing I have ever experienced, Stevie Wonder would have done better."
Fordeler: "The price of the flight and convenient travel times kept making their flights more attractive. The flight itself was very nice and comparable to any other airline despite comments I had read about steep lift offs and advertisements blaring the whole time. None of that happened."
Ulemper: "Of course the price of the Ryanair flights is what lures you in., but just about EVERYTHING else after that is stressful with this airline. All their rules must be followed precisely or you'll pay through the nose. After painstaking finding the right sized roller bags and under seat sack and making sure I was well within the weight limit, they never measured or weighed either of them. I also saw plenty of carry-on luggage way bigger than mine come on board and go into the overhead bins just fine. Kind of pissed me off. The price to check bags is SO SO high, but with the limited weight you can take in the carry-on, you almost have to check a bag unless you're doing a short 3-5 day trip."
Ulemper: "Asked to put cabin bag in hold despite having no other hold luggage. Plenty of room for cabin bags right above my head. Even more delayed time"
Ulemper: "3 hour delay! Walked out of barcrlona airport ar 3am!"
Ulemper: "When I got to the airport they made my family pay 200 Euros for not checking in online! This is basically robbery, since I had no choice but paying it without ruining the trip of a lifetime. I've never encountered such a fee from any other airline. It's true that they sent an email warning a couple days before, but I was already traveling, so didn't check my email very carefully. I chose Ryanair in order to save money, despite their planes being less comfortable (seats don't lean back at all) and I don't mind too much having to walk onto the runway in order to board the plane. I very careful to to exceed their very strict carry-on weight limits. But in the end it still wound up being the most expensive and frustrating option."
Fordeler: "Besides bad weather conditions we landed perfectly"
Fordeler: "We got to our destination. Our bags arrived at our destination."
Ulemper: "1. Despite a delay of over 3 hours, RyanAir provided neither reimbursement nor meal vouchers, despite both being required by EU law. 2. Our boarding passes said, "if your flight is cancelled or delayed for at least two hours, ask at the ticket counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance." When we learned the flight would be delayed 2+ hours, we followed these directions; the gate agents told us, quite dismissively, that it applied only in case of a 3-hour delay. After wrestling with NAP's snail-pace wifi, I found the relevant text on the RyanAir website and showed it to a gate agent. She said her supervisor had told her that it had to be a delay of 3 hours but that she would check with her. I never heard from her again. It became a moot point when the flight was delayed more than 3 hours. Even then, the gate agents did none of the things the text said they were supposed to do. 3. The gate agents were not RyanAir employees, and it seemed RyanAir did not communicate with them in a helpful way. Independent of this, though, they were also just not competent. Here are some other things that happened: - About 2 hours after the scheduled departure, despite there being no plane at the gate, one of the gate agents started the boarding process. He let about 30-40 people into the holding pen; then a passenger pointed out that the delay had increased another hour. The passengers in the holding pen had to stay in there (one asked to leave to use the restroom and the gate agent told him he would have to surrender his passport while he was gone). - Once the 3-hour delay was posted, they started handing out gate check tags like candy. It was unclear why; perhaps they thought it would soothe the passengers' anger. We did not request one then. When we boarded, my wife asked for one. The gate agent did not even acknowledge her request (despite still having a good number left). - When the plane did arrive, the passengers in the holding pen rushed the door of the jetway. About 15 made it into the jetway (and, I guess, onto the plane) before a gate agent shouted at everyone to stop, ran over, and closed the jetway doors. 4. In other news... passengers were loud and rude. When the delay was first posted, they formed an angry mob around the gate agents and yelled questions that could have been answered by reading the monitor. Half of them had their seat belts off and were standing as soon as the plane landed. The whole row behind me was so loud I couldn't hear the music coming form my earbuds. The guy behind me pushed me as we were getting off the plane because he thought I wasn't going fast enough. Needless to say, no one should ever fly RyanAir."
Ulemper: "Delayed by 2 hours without advanced notice."
Ulemper: "What can you expect from Ryanair? They treat their passengers like kettle when boarding. Specifically we had to stand and in a hot anghar before boarding for 40 mins. No seats, water or idea why we have to wait there rather than the airport. I experienced it so many times and tell myself never again. if I have an option I never fly with them."
Ulemper: "Service was poor, lack of professionalism"
Ulemper: "Misrepresented by Kayak and Ryan Air"
Fordeler: "Service costumers disagree"
Ulemper: "Lines in Budapest are terribly long"
Fordeler: "Crew was great, flight was on time and arrived at destination early."
Ulemper: "Environment not clean and sloppery service"
Ulemper: "Big unadvertised feea. You end up paying much more in the end & feel like you're trapped in a scam after you bought the tickets. See examples: - to print out your boarding pass at the airport -to check EVEN ONE bag -to get a cup of water - multiple small inconveniences & lack of service on every front, even compared to other stripped down no frills carriers Delays! Cheap seats with an ad for food purchase plastered on the back seat in front of you. Repeated attempts to sell extras - food, drinks, jewelry, perfume up & down aisles by embarrassed flight attendants Bad service & total disrespect for & misunderstanding of their customer and even their own employees. It's unbelievable. Skip this airline!"
Ulemper: "Many adds and sales going on during flight"
Ulemper: "Tight seating."
I missed the flight from Manchester to Dublin because of poor informations from Aer Lingus and the airport, no possibility to check in online, they don't respond to phone calls, I had to buy another tickets to enable me travel to Dublin from Manchester. I want my money to refund.
Late flight, very uncomfortable aircraft. Very very rude team
Rude check in staff. Split family up with young children.
Really not recommending Ryanair flights from Stansted
I were there 20min before departure and they didn’t let me on the board with 5 other people, after all they admitted it was their(Ryanair) fault.